We are looking for a bilingual Customer Associate who is fluent in both Spanish and English to join our team in West Newton, Massachusetts. In this role, you will focus on delivering top-notch customer service while managing various client interactions and administrative tasks. This position is ideal for someone who is meticulous, organized, and passionate about providing exceptional support.<br><br>Responsibilities:<br>• Serve as the primary point of contact for customers, addressing inquiries and resolving concerns efficiently.<br>• Provide outstanding customer service by maintaining a thoughtful and friendly demeanor in all interactions.<br>• Utilize your bilingual skills to communicate effectively with both English- and Spanish-speaking clients.<br>• Manage and organize client information accurately, ensuring all records are up-to-date.<br>• Collaborate with team members to improve service delivery and enhance customer satisfaction.<br>• Create and maintain reports using Microsoft Word and Excel to track client interactions and outcomes.<br>• Identify and escalate complex issues to ensure timely resolution and client satisfaction.<br>• Contribute to the development of processes that enhance the overall customer experience.<br>• Stay informed about company policies and procedures to provide accurate information to clients.
We are looking for an experienced Senior Manager of Customer Experience & Loyalty Operations to join our team on a contract basis in El Segundo, California. In this role, you will play a pivotal part in enhancing customer satisfaction, loyalty, and retention strategies for subscription-based beauty brands. The position requires a strong focus on operational excellence, vendor management, and collaboration across departments to drive impactful initiatives.<br><br>Responsibilities:<br>• Develop and implement customer experience and retention strategies to enhance satisfaction and engagement.<br>• Design and manage loyalty programs, including Surprise & Delight initiatives tailored to customer tenure and behavior.<br>• Oversee vendor operations and ensure adherence to quality standards through performance reviews and coaching.<br>• Optimize CX tools and platforms such as Zendesk, Ada, Shopify, and Recharge to improve efficiency and customer support.<br>• Analyze data trends and create actionable insights to address customer pain points and improve retention.<br>• Collaborate with Product, Marketing, and Creative teams to align customer experience with campaigns and brand strategies.<br>• Act as a key escalation point for complex customer issues, ensuring timely resolution and customer satisfaction.<br>• Monitor key performance metrics and provide regular reports to identify opportunities for improvement.<br>• Lead team meetings and contribute to performance reviews, emphasizing continuous growth and optimization.<br>• Partner with technical teams to recommend enhancements to processes and tools for better customer service delivery.
We are looking for a dedicated Collections Specialist to join our team in Moon Township, Pennsylvania. This Contract-to-Permanent position offers an excellent opportunity to work in the transport industry, focusing on credit and collections activities for assigned customer portfolios. The role involves managing account balances, resolving payment discrepancies, and analyzing account performance to ensure effective credit management.<br><br>Responsibilities:<br>• Organize and maintain credit and collections processes for assigned customer portfolios, ensuring accurate documentation and coordination.<br>• Utilize electronic file systems to retrieve and review documents related to invoicing disputes, and manage corrections such as rebills, misapplied payments, and freight bill adjustments.<br>• Prepare monthly summaries of portfolio collections progress and participate in reviews with the department manager to address escalated issues and strategize collection approaches.<br>• Conduct periodic evaluations of customer accounts to assess credit limits in relation to revenue trends, collaborating with agents and business development teams as needed.<br>• Investigate short-paid invoices and coordinate with agents, business development executives, and carrier services to implement necessary revisions or chargebacks.<br>• Assist the accounting department in gathering customer payment remittance details to support portfolio activities.<br>• Develop and maintain effective communication with shippers and agents to address account discrepancies and provide exceptional customer service.<br>• Collaborate with billing and accounting teams to ensure accurate processing of corrections and adjustments.<br>• Support the department manager in devising strategies for utilizing third-party collection agencies when necessary.<br>• Perform additional duties as assigned to meet departmental and organizational goals.
<p>• Directly and proactively acquire, engage, and retain members</p><p>• Oversee the fulfillment of membership benefits and the calendar of communications with members and donors and proactively seek ways to engage with members around anniversaries, birthdays, special interests and other ‘soft touch’ opportunities</p><p>• Participate in brainstorming and research to identify new member prospects, developing relationships with other cultural organizations, media industry partners and affinity groups</p><p>• Assist the Manager, Membership & Development Operations with managing new membership applications, invoices, letter correspondence, tax acknowledgments and other associated materials and communication</p><p>• Ensure the highest level of client service for our members at events whether in-person or virtual which entails hosting and responding to questions or inquiries and follow-up.</p><p>• Maintain benefit utilization data to ensure that member benefits are being maximized and proactively seeks opportunities to engage with Members </p><p>• Manage database to ensure members, prospects and event attendee details are entered properly and updated regularly</p><p>• Responsible for audience development for “invitation-only” events, such as exhibition previews, celebrity meet and greets and receptions and fundraising gala events</p><p>• Work with Creative Services to develop brochures, marketing materials, invitations, evites, thank you notes with photos, etc.</p><p>• Work with Social Media team on new strategies to enhance engagement and increase memberships.</p><p>• Provide regular updates on the progress of ongoing work and projects, advising of any emerging opportunities and challenges</p><p>• Engage as a Ambassador for social media initiatives by actively sharing social media posts within one’s own networks, to amplify the organization’s reach and foster community engagement</p><p>• Participate in other projects as assigned</p>
We are looking for a contract Teller to join our team in Brea, California. In this contract position, you will provide exceptional customer service while performing essential banking tasks to ensure smooth branch operations. This role offers an opportunity to contribute to a dynamic and detail-oriented environment within the banking industry.<br><br>Responsibilities:<br>• Process a range of financial transactions such as deposits, withdrawals, check cashing, loan payments, and transfers with precision and adherence to bank policies.<br>• Address customer inquiries related to accounts and available banking services, providing clear and helpful information.<br>• Promote and recommend banking products and services to align with customer needs and support branch sales goals.<br>• Manage and balance cash drawers, following established security protocols and audit procedures.<br>• Educate customers on digital banking tools and alternative service channels to enhance their banking experience.<br>• Collaborate with branch team members to ensure efficient daily operations and a seamless customer experience.<br>• Uphold compliance with all banking regulations and internal policies during every transaction.<br>• Support the branch during peak periods, vacations, or leaves by working flexible hours as needed.
<p>We are looking for a skilled Deposit Support Analyst or Accounting Analyst to join our team in Newburgh, New York. In this role, you will provide advanced support for deposit operations, ensuring seamless execution of daily tasks and maintaining the highest service standards. This is a Contract to permanent position, offering the opportunity to grow within the organization while contributing to the efficiency and compliance of our financial operations. The ideal candidate will bring expertise in banking processes, a keen eye for detail, and a commitment to delivering exceptional service.</p><p><br></p><p>Responsibilities:</p><p>• Provide debit card support to members and staff, ensuring detailed and timely resolution of inquiries while adhering to organizational guidelines.</p><p>• Assist with project support, including researching, evaluating, testing, and monitoring new vendors or systems.</p><p>• Collaborate with external vendors to resolve member issues and inquiries effectively.</p><p>• Manage chargeback processes for debit, credit, and other transactions, ensuring accurate follow-up and documentation.</p><p>• Oversee annual regulatory reporting, such as abandoned property and tax-related filings, to maintain compliance.</p><p>• Administer processes for abandoned property and ensure adherence to regulatory requirements.</p><p>• Support members with advanced online banking services, including bill payments, external transfers, and e-statements.</p><p>• Resolve escalated member issues and complex service needs through detailed research and effective communication.</p><p>• Perform advanced electronic product maintenance, including debit card programs, wire transfers, and account inquiries.</p><p>• Handle debit card disputes and fraud claims in compliance with Visa’s Operating Guidelines and federal regulations.</p>
We are looking for a Bilingual Spanish/English Loyalty Services Representative to join our team in Chicago, Illinois. In this role, you will provide exceptional support to policyholders, leveraging your communication skills to address inquiries and resolve issues effectively. This is a long-term contract position with opportunities for growth and development.<br><br>Responsibilities:<br>• Deliver outstanding customer service to policyholders through inbound and outbound calls, addressing inquiries and resolving service or claims-related issues.<br>• Assist customers who wish to cancel their insurance policies by highlighting product benefits and finding solutions to retain them.<br>• Collect and process premium payments, including past due amounts, while ensuring accurate data entry across multiple applications.<br>• Provide clear instructions and set expectations for policyholders, ensuring their needs are met.<br>• Consistently achieve departmental performance metrics, including quality standards, average handle time, and other KPIs.<br>• Conduct needs analysis assessments to determine policyholder requirements and offer appropriate solutions.<br>• Collaborate with team members and leadership to support process improvements and provide feedback.<br>• Exhibit professionalism and align with organizational values, demonstrating strong leadership traits.<br>• Adapt to various shifts within the designated work schedule as required.<br>• Undertake additional tasks as assigned to support organizational objectives.
We are looking for a dedicated and customer-focused Branch/Retail Banking Clerk to join our team in Seminole, Texas. As part of this Contract-to-Permanent position, you will play a vital role in delivering exceptional banking services and building strong relationships with our clients. This role offers the opportunity to engage with both individual and small business customers, helping them access tailored financial solutions.<br><br>Responsibilities:<br>• Assist customers with a variety of banking transactions, including deposits, withdrawals, and account inquiries.<br>• Promote and market banking products and services to meet the financial needs of customers and small businesses.<br>• Open new accounts and guide clients through the account setup process.<br>• Process consumer loan applications while ensuring compliance with bank policies and procedures.<br>• Maintain accurate records of transactions and ensure all cash handling processes are followed.<br>• Provide personalized service to customers by profiling their needs and recommending suitable banking solutions.<br>• Build and maintain strong relationships with clients through ongoing account servicing, both in-branch and externally.<br>• Operate teller windows efficiently and adhere to established security protocols.<br>• Actively participate in branch operations, contributing to a seamless workflow and positive customer experience.<br>• Stay informed about banking regulations and industry trends to ensure compliance and offer informed recommendations.
<p><strong>Join Our Dynamic Team as a Healthcare Customer Service Specialist!</strong></p><p>Are you passionate about delivering top-tier customer service and ready to make a difference in the lives of others? We're looking for enthusiastic and detail-oriented individuals to join our dynamic healthcare organization for a short term project. You’ll have the opportunity to work in a fast-paced, team-oriented environment while helping patients on their healthcare journey.</p><p><br></p><p><strong>Day-to-Day Adventures:</strong></p><ul><li>Be the scheduling superstar! Orchestrate appointments for multiple locations and providers while navigating scheduling protocols like a pro.</li><li>Deliver outstanding customer service to both patients and peers—your warmth and attention to detail will leave a lasting impression.</li><li>Tackle high volumes of inbound and outbound calls with speed and finesse. Your goal? Exceed expectations by meeting (or smashing!) goals set by leadership.</li><li>Uncover and anticipate the needs of your customers, offering tailored solutions and directing them to resources that make their experience seamless.</li><li>Shine as the go-to problem solver, directing calls to the right departments and ensuring accurate patient registrations.</li><li>Be a guiding star for patients and guests, pointing them toward the care and support they'll receive.</li><li>Work hand-in-hand with teammates and departments to continuously raise the bar for collaboration and success.</li><li>Stay ahead of the curve by actively engaging in team meetings while safeguarding patient confidentiality with the utmost respect and professionalism.</li></ul><p><br></p>
We are looking for motivated individuals to join our team as Outbound Sales representatives in Buford, Georgia. This is an exciting Contract to Permanent opportunity that offers competitive hourly pay and commission potential. The role is ideal for candidates with strong communication skills and a passion for delivering exceptional customer experiences.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets, addressing customer inquiries and resolving issues efficiently.<br>• Engage with clients via direct phone calls to promote products and services, ensuring a positive and attentive interaction.<br>• Handle inside sales tasks, including managing leads, closing sales, and meeting or exceeding sales targets.<br>• Maintain accurate records of customer interactions and sales activities in the company's CRM system.<br>• Collaborate with team members to identify opportunities for improving sales strategies and processes.<br>• Demonstrate a thorough understanding of the company's products to provide informed recommendations and solutions to customers.<br>• Participate in training sessions and team meetings to stay updated on company offerings and sales techniques.<br>• Build and maintain strong relationships with clients to encourage repeat business and referrals.<br>• Monitor and follow up on sales leads to ensure timely and successful conversion.<br>• Provide excellent customer service by addressing concerns and ensuring client satisfaction.
We are looking for a dedicated and detail-oriented Bank Teller to join our team on a contract basis in Hacienda Heights, California. This role is ideal for professionals with strong customer service skills and experience in handling banking transactions. You will play a key part in assisting customers with their financial needs and ensuring efficient operations within a fast-paced environment.<br><br>Responsibilities:<br>• Handle daily banking transactions, including deposits, withdrawals, and payments with accuracy and professionalism.<br>• Respond to inbound customer calls, providing clear and helpful information regarding account inquiries and banking services.<br>• Assist customers with scheduling appointments and resolving any issues related to their accounts.<br>• Process data entry tasks efficiently to maintain accurate records of transactions and customer interactions.<br>• Utilize Microsoft Excel and Word to generate reports and organize information as needed.<br>• Manage email correspondence to address customer inquiries and provide timely responses.<br>• Support inbound and outbound communication efforts to ensure customers receive the assistance they need.<br>• Execute order entry tasks with attention to detail and adherence to established procedures.<br>• Uphold high levels of customer satisfaction by delivering friendly and effective service in every interaction.<br>• Collaborate with team members to improve operational workflows and enhance service quality.
<p>Do you excel at delivering outstanding customer experiences and creating meaningful connections? Are you fluent in Spanish and English with a talent for problem-solving and fostering customer loyalty? Our client is seeking a Spanish Bilingual Customer Experience Specialist to provide exceptional service to a diverse customer base. This role blends communication, empathy, and efficiency, allowing you to support customers and contribute to the success of a mission-driven organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Customer Interaction:</strong> Deliver excellent service by answering inquiries, resolving issues, and offering solutions to customers via phone, email, and other communication platforms—both in Spanish and English.</li><li><strong>Problem-Solving:</strong> Actively listen to customer concerns and address them with empathy, patience, and efficiency while providing clear guidance.</li><li><strong>Bilingual Support:</strong> Serve as the primary contact for Spanish-speaking customers, ensuring cultural sensitivity and effective communication.</li><li><strong>Data Management:</strong> Maintain accurate records of customer interactions and resolutions using CRM systems.</li><li><strong>Feedback Collection:</strong> Capture customer feedback and identify trends to help improve processes and service delivery.</li><li><strong>Collaborative Communication:</strong> Partner with internal departments to escalate issues, streamline workflows, and align customer needs with company goals.</li><li><strong>Customer Retention:</strong> Build rapport with repeat customers, maintaining relationships that foster satisfaction and loyalty.</li><li><strong>Brand Representation:</strong> Uphold the organization’s mission, values, and reputation in your interactions with customers.</li></ul><p><br></p>
<p>Alison Brenchley, Robert Half is on the lookout for an Organizational Development Partner to be part of our team based in Sunnyvale, California. The role is in the IT Software industry where you will be working closely with the VP of Global HR Services. Your primary tasks will be to develop, implement, and maintain impactful organizational development strategies. </p><p><br></p><p>Responsibilities </p><p>• Collaborate with all HR team levels to develop and build organizational and training programs.</p><p>• Utilize your knowledge of ERP solutions and CRM to maintain efficient and accurate customer credit records.</p><p>• Facilitate leadership development programs and present training initiatives.</p><p>• Ensure compliance and effective internal communication within the organization.</p><p>• Use your skills in strategic planning to process customer credit applications accurately and efficiently.</p><p>• Use your experience in ADP - Financial Services to monitor customer accounts and take appropriate action.</p><p>• Contribute to the budget process and internal reporting system to maintain financial health.</p><p>• Utilize your experience in 3M to work on career development strategies for the team.</p><p>• Leverage your skills in Human Resources (HR) Administration for effective organizational development.</p>
<p>Robert Half is partnering with a company in the Saratoga Area. We are looking for a detail-oriented Customer Account Coordinator. In this role, you will serve as a critical link between customers and internal departments, ensuring smooth order management and exceptional customer service. The ideal candidate will have a proactive approach to problem-solving and a strong ability to manage multiple tasks efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with sales, production, and logistics teams to streamline order processing and enhance customer satisfaction.</p><p>• Support the sales team by managing and updating price lists, including annual and ongoing pricing adjustments.</p><p>• Oversee the sales order process, ensuring accuracy and addressing potential raw material or quality concerns proactively.</p><p>• Handle new customer onboarding by coordinating agreements and ensuring all required documentation is completed promptly.</p><p>• Gather customer feedback through surveys and interactions, sharing insights with internal teams to improve products and services.</p><p>• Organize and execute customer outreach activities, such as planning and distributing appreciation gifts.</p><p>• Coordinate shipping arrangements with customers and freight forwarders, securing cost-effective options and ensuring timely deliveries.</p><p>• Manage international shipping processes while adhering to regulatory requirements and trade laws.</p><p>• Develop and maintain internal forms, process instructions, and training materials to support operational efficiency.</p><p>• Perform administrative tasks, including maintaining filing systems, processing payments, and managing invoicing for consignment orders.</p>
We are looking for a dedicated Service Desk Analyst to join our team on a long-term contractual basis in Nashville, Tennessee. In this role, you will provide exceptional technical support and customer service to ensure smooth operations within a manufacturing environment. Your expertise in troubleshooting, communication, and problem-solving will play a key role in supporting end users and maintaining system functionality.<br><br>Responsibilities:<br>• Provide first-level technical support to resolve hardware, software, and network issues for end users in a timely manner.<br>• Deliver exceptional customer service by addressing inquiries and resolving technical problems effectively.<br>• Troubleshoot and resolve issues related to laptops, mobile devices, and computer hardware.<br>• Assist with deploying and configuring PCs, operating systems, and mobile devices.<br>• Support ITSM processes and maintain accurate documentation of incidents and resolutions.<br>• Collaborate with team members to identify and implement improvements to service desk operations.<br>• Conduct training sessions for users to enhance their understanding of technical systems and processes.<br>• Review and maintain quality standards for technical support and customer interactions.<br>• Utilize REST API tools and other resources to provide advanced technical assistance.<br>• Provide production support within the manufacturing environment, ensuring minimal disruption to operations.
We are looking for an organized and detail-oriented Customer Service Representative to join our team in Pico Rivera, California. In this Contract-to-Permanent position, you will play a key role in ensuring seamless communication with customers, managing orders, and supporting backend processes with efficiency and precision. This is an opportunity to contribute to a dynamic environment while enhancing your customer service and administrative skills.<br><br>Responsibilities:<br>• Greet customers promptly and professionally upon arrival.<br>• Maintain accurate records of incoming orders, ensuring they are logged, jackets pulled, and distributed appropriately.<br>• Confirm receipt of all incoming orders with customers, adhering to a minimum 30-minute response time.<br>• File job jackets systematically in designated cabinets for easy retrieval.<br>• Create production tickets, load tags, and additional copies for production processes, with an expectation of completing five tasks per hour.<br>• Generate sales orders and delivery tickets by adjusting or creating parts, entering data into the system, and printing required documentation.<br>• Maintain logs for all completed backend tasks and sales orders to ensure accurate records.<br>• Handle inbound and outbound calls, providing exceptional service and resolving inquiries efficiently.<br>• Schedule appointments and manage email correspondence to support customer needs.<br>• Utilize Microsoft Excel and Word for data entry and reporting tasks.
<p>We are looking for a motivated and customer-focused <strong>Customer Experience Specialist</strong> to provide exceptional support to Independent Operators. In this long-term contract role, you will act as a key resource for resolving business-related issues while fostering trust and collaboration with stakeholders. This position is based in Emeryville, California, and offers an exciting opportunity to contribute to a dynamic and service-oriented environment.</p><p><br></p><p>Responsibilities:</p><p>• Address and resolve operator concerns across multiple channels with efficiency and professionalism.</p><p>• Partner with different teams to escalate complex issues and ensure timely resolutions.</p><p>• Provide tailored solutions to operators and follow up to ensure satisfaction.</p><p>• Build and maintain strong relationships with Independent Operators through transparent and responsive communication.</p><p>• Document case resolutions to identify trends and enhance future support processes.</p><p>• Advocate for operator needs by communicating feedback and reporting system bugs.</p><p>• Utilize customer service tools such as <strong>Zendesk </strong>and <strong>ServiceNow </strong>to manage inquiries and track progress.</p><p>• Assist operators with connectivity issues and deliver solutions for technical challenges.</p><p>• Ensure exceptional service delivery while adapting to flexible work schedules, including weekends.</p>
<p>We are looking for a detail-oriented<strong> Accounting Clerk </strong>to join our client's team in Kailua, Hawaii. In this role, you will handle a variety of accounting and administrative tasks, ensuring compliance with regulatory standards and company policies. This position <strong>requires strong organizational skills</strong> and a commitment to providing excellent service to both internal and external stakeholders. Take a look at the responsibilities below and connect with Erica Huggins, 808-452-0256, for more information.</p><p><br></p><p>Responsibilities for the <strong>Accounting Clerk</strong>:</p><p>• Perform accounting entries and process <strong>accounts payable</strong> on a weekly basis, ensuring accuracy and timeliness.</p><p>• Assist with <strong>bank reconciliations</strong> and <strong>general ledger</strong> reconciliations to maintain financial accuracy.</p><p>• Manage wire transfer processing and ensure proper documentation for all transactions.</p><p>• <strong>Audit</strong> member forms to confirm system updates are accurate, including scanning and reviewing scanned documents.</p><p>• Provide support to front-line tellers by handling member account entries, ordering debit cards, and setting up online banking.</p><p>• Prepare for <strong>year-end financial activities</strong> and assist with annual audit processes.</p><p>• Deliver onboarding training focused on company policies, procedures, and <strong>regulatory compliance</strong>.</p><p>• Utilize software tools such as <strong>Excel</strong>, Word, Portico, and Wisdom for daily tasks and data management.</p><p>• Collaborate with team members to maintain operational efficiency and uphold service standards.</p>
<p>We are hiring a dependable and personable <strong>Client Support Representative</strong> to join a well-respected organization it the Quad Cities. This role offers a welcoming workplace and opportunities for flexibility. If you enjoy helping customers, staying organized, and working in a team-oriented environment, this could be a great fit.</p><p><br></p><p><strong><u>How to Apply</u></strong></p><p>Submit your application today or call our office at 563-359-3995 to learn more! Lydia, Christin, or Erin are great points of contact.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Respond to incoming calls from clients and provide clear, friendly, and professional assistance.</li><li>Identifying the customer needs and matching them to the right services.</li><li>Record and update customer details accurately.</li><li>Communicate important information to internal teams to ensure smooth follow-up.</li></ul>
<p>Our client in Warrendale, PA is looking for a Customer Service/Inside Sales Representative to join their growing team. In this role, you will be responsible for building and maintaining customer relationships while driving sales growth through proactive customer engagement and expert product knowledge. It is fully onsite and a contract to hire, depending on experience, pay ranges from $22-$24. Hours are Monday through Thursday, 8:30 AM to 5:00 PM & Friday 7:30 AM to 4:00 PM. Background check and clearances required.</p><p><br></p><p>Key Responsibilities</p><p>* Handle incoming customer inquiries via phone and email, providing detailed product information, quotes, and order processing while maintaining our high standard of customer service excellence</p><p>* Develop and maintain strong relationships with existing customers while identifying new sales opportunities within assigned accounts</p><p>* Work closely with customers and our outside sale team to understand their safety equipment needs and recommend appropriate solutions from our product line</p><p>* Process orders accurately and efficiently while monitoring order status through delivery</p><p>* Collaborate with our warehouse team to ensure timely order fulfillment and resolve any shipping or delivery issues</p><p>* Partner with outside sales representatives to support customer needs, coordinate site visits, and ensure seamless customer service between field and inside sales teams</p><p>* Support outside sales team by providing product information, pricing updates, and inventory availability</p><p>* Maintain detailed customer records and update account information in our CRM system</p><p>* Stay current on industry safety regulations, product specifications, and new safety equipment innovations</p><p>* Assist in inventory management and product restocking recommendations</p><p><br></p><p><br></p>
We are looking for an experienced HVAC Dispatcher to join our team in Farmington Hills, Michigan. This long-term contract role involves managing service schedules, ensuring effective communication with customers, and providing support to technicians in the field. The ideal candidate will thrive in a fast-paced environment, possess strong organizational skills, and have a customer-focused mindset.<br><br>Responsibilities:<br>• Coordinate and schedule service calls, dispatching HVAC technicians based on urgency, location, and skill set.<br>• Communicate with customers to confirm appointments and provide updates on technician arrival times.<br>• Monitor technician routes and performance to maximize efficiency and address any logistical challenges.<br>• Handle customer concerns professionally and escalate issues to management as needed.<br>• Maintain accurate records of service calls, technician productivity, and job statuses using dispatch software and Excel.<br>• Ensure technicians are equipped with the necessary tools, parts, and information to complete assigned tasks.<br>• Address scheduling conflicts and resolve real-time issues to maintain smooth service operations.<br>• Respond promptly to emergency service requests by dispatching appropriate personnel.<br>• Assist in inventory management and ensure sufficient stock of required tools and parts.<br>• Prepare and present reports on service performance and productivity metrics.
<p>We are seeking a <strong>proactive and driven Customer Service Representative (CSR) Lead</strong> to join our team! This role is ideal for someone with strong leadership skills, a built-in sense of urgency, and the ability to work independently while managing multiple priorities. As the CSR Lead, you’ll act as the right hand to management, helping to streamline operations, monitor team performance, provide coaching, and tackle day-to-day challenges with initiative and efficiency.</p><p>You’ll be the go-to person for ensuring work is completed timely and effectively, backing up CSRs and dispatchers, and helping our team achieve its full potential. While this is not a supervisory role, you’ll function as a <strong>team lead</strong>, helping to manage stats, review calls, coach staff, and monitor key performance metrics to ensure goals are consistently met.</p><p>If you’re a natural problem-solver who thrives in a fast-paced environment and enjoys taking the reins to make impactful contributions, we’d love to hear from you!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Act as a <strong>right hand</strong> to management, taking ownership of tasks to relieve workload and ensure seamless operations.</li><li>Assist in <strong>backing up CSRs</strong> and dispatchers as needed, including handling overflow calls.</li><li>Function as a <strong>team lead</strong> by monitoring and tracking team performance metrics; compile and review stats to identify areas of improvement.</li><li>Review calls aided by <strong>AI integrations</strong>, monitor performance, and provide coaching for both AI-supported and internal staffing initiatives.</li><li>Ensure that metrics and goals are being consistently met; assist in <strong>motivating the team</strong> to reach high performance standards.</li><li>Handle <strong>day-to-day tasks</strong> independently with minimal oversight, including correcting issues as they arise and making sound decisions to address challenges.</li><li>Investigate and resolve issues such as incomplete invoices or missed payments by identifying the root cause and taking actionable next steps.</li><li>Foster a positive and collaborative team environment while helping develop a culture of accountability and urgency.</li></ul><p><br></p>
<p>Our client is seeking a proactive and detail-oriented Customer Success Specialist to join their team. This role is ideal for a self-starter who can establish and optimize policies and procedures to enhance customer satisfaction and streamline sales order processes. You will collaborate closely with our sales team and customers to ensure smooth and efficient order management. This is contract to hire, fully remote (candidate has to be local to Pittsburgh as hiring manager. resides in Pittsburgh.) Pay is $23-$25, depending on experience.</p><p><br></p><p>Key Responsibilities:</p><p>• Develop and Implement Policies & Procedures – Establish clear guidelines for customer service operations, ensuring consistency and efficiency in handling inquiries, orders, and issues.</p><p>• Optimize the Sales Order Process – Evaluate and improve the current sales order workflow to increase efficiency, accuracy, and customer satisfaction.</p><p>• Collaborate with Sales Team & Customers – Act as a liaison between the sales team and customers to ensure seamless order processing and address any issues that arise.</p><p>• Ensure Customer Satisfaction – Proactively address customer concerns, resolve order discrepancies, and provide excellent service to maintain strong client relationships.</p><p>• Monitor & Report on Performance – Track key performance indicators (KPIs) and suggest improvements based on data-driven insights.</p><p><br></p><p><br></p>
We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. This contract-to-permanent role is crucial to ensuring long-term customer satisfaction and success by delivering outstanding service and personalized experiences. The ideal candidate will excel in a fast-paced environment, consistently meeting high performance standards while advocating for customer needs.<br><br>Responsibilities:<br>• Serve as a proactive customer success advocate, addressing inquiries and concerns with urgency and professionalism.<br>• Make at least 85 customer calls daily to meet performance targets and enhance customer engagement.<br>• Personalize customer interactions to minimize effort and ensure a seamless experience.<br>• Analyze and resolve customer issues independently, offering timely and effective solutions.<br>• Troubleshoot technical challenges using self-help tools and resources.<br>• Maintain strong knowledge of company products and services to provide accurate and helpful guidance.<br>• Collaborate with cross-functional teams to achieve one-call resolutions for customer inquiries.<br>• Utilize tools like Microsoft Teams, Word, Outlook, and Excel for efficient communication and data management.<br>• Deliver elite experiences to customers by consistently exceeding expectations.
<p>Robert Half has great ongoing opportunities for professional Call-Center CSRs. We are currently seeking motivated, empathetic, and customer-focused individuals to join our team. This is an excellent opportunity for individuals who are passionate about helping others and have strong communication skills. As a Call Center Customer Service Representative, you will be the first point of contact for our customers, providing them with the assistance and support they need via phone, email, or chat. Your role will involve addressing customer inquiries, resolving complaints, processing orders, and offering solutions to ensure an outstanding customer experience. The ideal candidate will be patient, professional, and adept at managing a high volume of calls while maintaining a positive attitude. Please call (818) 703-8818 for immediate consideration.</p>
