<p>Our client, a well-established company near Groton, CT, is seeking a dependable and customer-focused Customer Service Representative to join their team. This is an excellent opportunity for someone who enjoys helping others, communicates professionally, and thrives in a fast-paced environment. For the right individual, this position has the potential to become a permanent role.</p><p>Key Responsibilities</p><ul><li>Serve as the first point of contact for customers via phone, email, and in person</li><li>Respond to customer inquiries in a professional, friendly, and timely manner</li><li>Accurately enter and update customer information in company systems</li><li>Resolve routine customer issues and escalate more complex concerns as needed</li><li>Process orders, requests, and service-related documentation</li><li>Maintain organized records and ensure data accuracy</li><li>Collaborate with internal departments to provide excellent customer support</li><li>Perform general administrative and clerical duties as assigned</li></ul><p><br></p>
We are looking for a Customer Service Representative to support daily front-counter operations for a Long-term Contract position in Syracuse, New York. This role is ideal for someone who enjoys helping the public, handling administrative tasks with accuracy, and working in a fast-paced service environment. The assignment is expected to continue for approximately 24 months, with a schedule of Monday through Friday, and may be adjusted based on operational needs.<br><br>Responsibilities:<br>• Welcome visitors professionally and create a positive experience for customers upon arrival.<br>• Review forms and supporting documents to confirm that required information is complete before processing.<br>• Direct customer flow by monitoring and updating the queue system to keep service moving efficiently.<br>• Evaluate vision screening outcomes and record qualifying results accurately in the appropriate computer system.<br>• Provide hands-on assistance to individuals using self-service kiosks and answer basic process-related questions.<br>• Capture customer photographs for driver's license-related transactions while following established procedures.<br>• Perform data entry and routine clerical support with close attention to detail and accuracy.<br>• Help maintain an organized service area while supporting day-to-day office operations as needed.
<p>We are looking for a customer-focused Customer Service Representative to support daily front-line operations in Swanton, Ohio. This contract opportunity with potential for a long-term role is ideal for someone who enjoys a fast-moving environment, communicates confidently with a wide range of customers, and takes pride in delivering dependable service. In this role, you will assist visitors and callers, coordinate travel-related arrangements, and help keep customer-facing areas organized and welcoming. This is a 2nd shift position and includes weekends.</p><p><br></p><p><br></p>
<p>We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.</p><p><br></p><p>Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!</p><p>Schedule/Hours</p><p>• Monday thru Friday 7:45AM-9PM</p><p>• Saturdays and Sundays 7:45AM -5PM</p><p>• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.</p><p>• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only)</p><p><br></p><p>Primary Responsibilities:</p><p>Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.</p><p>Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.</p><p>Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.</p><p>Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.</p><p>Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.</p><p><br></p><p>Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:</p><p>High School Diploma or GED</p><p>College a plus</p><p><br></p><p><br></p>
We are looking for a Customer Service Representative to support a non-profit organization in Waukesha, Wisconsin. This contract position with permanent potential is ideal for someone who enjoys helping others, managing customer interactions with professionalism, and ensuring accurate order processing. The person in this role will serve as a key point of contact for callers while delivering responsive service and maintaining organized records.<br><br>Responsibilities:<br>• Respond to incoming customer calls with professionalism, empathy, and clear communication.<br>• Assist callers with questions, requests, and issue resolution while providing a positive service experience.<br>• Enter customer orders and related information accurately into internal systems.<br>• Handle a steady volume of call center activity while maintaining quality and efficiency standards.<br>• Make outbound calls as needed to follow up on requests, clarify details, or provide updates.<br>• Document customer interactions thoroughly to ensure complete and accurate records.<br>• Coordinate with internal teams to address service concerns and support timely resolution.<br>• Monitor order details carefully and verify information to reduce errors and improve customer satisfaction.
We are looking for a Customer Service Representative to support day-to-day client interactions from our New Jersey location. This Long-term Contract opportunity is ideal for someone who enjoys assisting customers, handling order-related questions, and providing prompt, detail-oriented service across phone-based channels. The person in this role will help maintain a positive customer experience by responding accurately, resolving concerns efficiently, and keeping order information organized and up to date.<br><br>Responsibilities:<br>• Respond to incoming customer calls and provide timely, courteous assistance for a range of service-related inquiries.<br>• Place outbound calls as needed to follow up on requests, confirm details, and support issue resolution.<br>• Enter customer orders accurately into internal systems while verifying product, quantity, and account information.<br>• Review and process purchase order details to ensure requests are recorded correctly and routed without delays.<br>• Investigate customer concerns and work toward practical resolutions that align with service expectations.<br>• Maintain clear records of interactions, updates, and order activity to support smooth communication and tracking.<br>• Coordinate with internal teams when necessary to address order questions, service issues, or account-related matters.
We are looking for a Customer Service Representative to support customers in Plano, Texas within a manufacturing environment. This Long-term Contract opportunity is ideal for someone who enjoys managing orders, responding to service-related questions, and keeping customers informed throughout the fulfillment process. The position focuses on delivering timely support, maintaining accurate records, and coordinating with internal teams to help resolve issues efficiently.<br><br>Responsibilities:<br>• Manage incoming replacement part and equipment orders from entry through final processing, ensuring all details are accurate and complete.<br>• Review stock levels and confirm product availability so customers receive clear expectations on fulfillment timelines.<br>• Work directly with customers to schedule shipment timing and communicate any changes that may affect delivery plans.<br>• Provide prompt updates on order progress, service activity, and request status through inbound and outbound customer communication.<br>• Respond to customer questions related to warranties, invoice details, repair progress, and availability of parts or services.<br>• Direct technical concerns to engineering or field service specialists when issues require advanced product or repair support.<br>• Open, document, and monitor customer service cases to ensure each request is followed through to completion within required service commitments.<br>• Maintain accurate customer information, update company records, prepare service-related reports, and process warranty claims and return requests.
<p>We are seeking a dedicated Customer Service Representative to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction.</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Respond promptly to customer inquiries, handling and resolving customer complaints.</li><li>Maintain a record of customer interactions, comments, and complaints.</li><li>Follow-up on customer interactions.</li><li>Communicate and coordinate with internal departments.</li><li>Deliver excellent customer support and assist in the upgrade of our customer experience.</li><li>Handle incoming calls and emails with professionalism and active listening.</li><li>Provide accurate, appropriate, and immediate responses to all customer inquiries.</li><li>Analyze customer's needs and problem-solve as needed.</li><li>Learn about our product range and services to assist customers effectively.</li><li>Process orders, applications, and requests seamlessly.</li></ul><p><br></p>
We are looking for a Customer Service Representative to provide hands-on administrative and customer service support for a Contract assignment in San Leandro, California. This short-term opportunity is ideal for someone who is organized, adaptable, and comfortable working onsite in a manufacturing environment. In this role, you will help keep daily department activities running smoothly so core team members can stay focused on priority initiatives.<br><br>Responsibilities:<br>• Support day-to-day office and customer service activities by managing routine administrative work and maintaining organized records.<br>• Prepare, update, and format business documents, emails, and spreadsheets using Microsoft Outlook, Word, and Excel.<br>• Assist the customer service team with overflow assignments and follow-up tasks to improve response times and workflow efficiency.<br>• Enter and maintain accurate information in department files, trackers, and other internal documentation.<br>• Coordinate communications with internal contacts and external parties as needed to keep requests moving forward.<br>• Contribute to a cooperative team environment by stepping in where needed and adjusting to changing daily priorities.
<p>About the Role</p><p>We are looking for a reliable, customer-focused individual to join our team as a Part-Time Customer Service Representative with event support responsibilities. In this dual-role position, you will deliver excellent service to clients and internal teams while also helping plan, set up, and coordinate events. This is a great opportunity for someone who enjoys variety, thrives in a people-oriented environment, and can shift between desk-based support and hands-on event work.</p><p>Key Responsibilities</p><ul><li>Provide friendly, professional customer service via phone, email, and in-person interactions</li><li>Respond to inquiries, resolve issues, and escalate more complex matters when needed</li><li>Maintain accurate customer records and documentation in our systems</li><li>Assist with event planning and logistics, including coordinating schedules, vendors, supplies, and staffing needs</li><li>Support on-site event setup, breakdown, and day-of coordination to ensure smooth operations</li><li>Collaborate with internal teams and external partners to meet event timelines and quality standards</li><li>Help track event-related details and communicate updates to stakeholders</li><li>Perform other related administrative and support duties as assigned</li></ul><p><br></p>
We are looking for a Customer Service Representative to support daily operations at our ambulatory clinic in Seattle, Washington. This Long-term Contract position is ideal for someone who enjoys creating a welcoming experience for patients while keeping appointments, communication, and front-office tasks running smoothly. The person in this role will serve as a key point of contact for patients and staff, balancing attentive service with strong organization in a fast-paced clinical environment.<br><br>Responsibilities:<br>• Respond to inbound patient calls professionally, provide clear information, and direct inquiries to the appropriate clinic resources.<br>• Coordinate appointment scheduling, update calendars, and help maintain an efficient daily flow for providers and patients.<br>• Welcome patients upon arrival, assist with intake activities, and prepare them for clinic visits in a courteous and timely manner.<br>• Handle order entry and administrative documentation accurately while supporting routine front-desk and customer service functions.<br>• Communicate test-related updates to patients as directed and address questions or concerns with empathy and professionalism.<br>• Process payments and other revenue-related transactions while maintaining accuracy and confidentiality.<br>• Use clinic communication tools to support timely coordination, patient safety, and effective collaboration across teams.<br>• Work closely with administrative and clinical staff to resolve service issues and contribute to a positive patient experience.
We are looking for a Customer Service Representative to support homeowners in Phoenix, Arizona through a wide range of mortgage-related inquiries. This Long-term Contract opportunity is ideal for someone who brings strong service instincts, communicates with professionalism, and can navigate both routine and sensitive customer situations with confidence. In this role, you will assist customers across phone-based interactions while helping resolve account questions, payment concerns, and servicing needs in a fast-paced environment.<br><br>Responsibilities:<br>• Provide attentive and respectful support to homeowners, ensuring each interaction is handled with empathy, accuracy, and professionalism.<br>• Respond to incoming customer contacts related to online account access, escrow matters, payoff requests, and other mortgage servicing questions.<br>• Identify homeowners who may qualify for refinancing solutions and connect them with the appropriate origination team for follow-up.<br>• Conduct outbound outreach on delinquent accounts, primarily those under 30 days past due, while occasionally assisting with more advanced stages of delinquency.<br>• Assess customer issues in real time and transfer or escalate cases to the correct internal teams when specialized support is needed.<br>• Maintain expected service, quality, and productivity standards across daily customer interactions.<br>• Use internal servicing tools effectively to document activity, research account details, and support accurate resolution of customer requests.<br>• Share practical feedback on system usage and workflow improvements based on day-to-day experience assisting customers.
We are looking for a customer-focused Customer Service Representative to support daily client interactions and administrative tasks in Cerritos, California. This Contract to permanent opportunity is ideal for someone who communicates clearly, stays organized, and can manage a high volume of inquiries across phone and email channels. The person in this role will help customers with orders, appointments, and product or showroom-related questions while maintaining accurate records and delivering a detail-oriented service experience.<br><br>Responsibilities:<br>• Respond to incoming customer calls and emails with timely, attentive, and solution-oriented support.<br>• Handle a steady flow of inbound and outbound communication to assist with questions, follow-ups, and service updates.<br>• Enter customer orders and service details accurately into internal systems while maintaining complete records.<br>• Coordinate and schedule appointments based on customer needs and business availability.<br>• Welcome and assist visitors in the showroom, providing information and directing them to the appropriate resources.<br>• Update spreadsheets, documents, and customer files using Microsoft Excel and Microsoft Word.<br>• Resolve routine customer concerns efficiently and escalate more complex issues when needed.<br>• Support day-to-day call center operations by documenting interactions and ensuring a consistent customer experience.
We are looking for a Customer Service Rep to support daily customer and order-related activities in Virginia. This position is ideal for someone who communicates clearly, stays organized, and can manage shipping, order entry, and document handling with accuracy. The role works closely with customers and freight partners to keep transactions moving efficiently and maintain dependable administrative support.<br><br>Responsibilities:<br>• Respond to incoming customer calls and provide timely, attentive assistance with questions, requests, and order updates.<br>• Enter and manage customer orders accurately, ensuring details are complete and aligned with company procedures.<br>• Coordinate freight shipments by preparing required information and working with carriers to support on-time movement of goods.<br>• Prepare freight quotes and communicate shipping options or related details to customers as needed.<br>• Review and process invoices and shipment-related documentation with strong attention to accuracy.<br>• Maintain organized records by filing paperwork and keeping customer and order documents easy to access.<br>• Perform data entry tasks to update order, shipping, and account information within internal systems.<br>• Support day-to-day customer service and accounting-related administrative tasks to help maintain smooth operations.
<p>We are looking for a personable and detail-focused Sale Support specialist to join a collaborative team in Austin, Texas. This long-term contract opportunity supports a high-volume customer base and combines sales support, order coordination, pricing administration, and customer communication within an established territory structure. The role is well suited to someone who can balance multiple priorities, stay highly organized, and build strong working relationships with customers and internal sales leaders. A structured training program will be provided to help you become confident with processes, systems, and day-to-day account support responsibilities.</p><p><br></p><p>Responsibilities:</p><p>• Manage day-to-day sales support activities for an assigned territory while partnering closely with a designated sales manager.</p><p>• Process customer orders, pricing updates, approvals, and account-related entries accurately across internal systems.</p><p>• Coordinate shipment-related communication and follow up with customers to help ensure timely and accurate order fulfillment.</p><p>• Respond to a large volume of customer inquiries with professionalism, building strong relationships through clear and responsive service.</p><p>• Prepare and maintain sales support documentation, correspondence, and transaction records with close attention to detail.</p><p>• Work across multiple platforms, including Excel, SAP and Microsoft 365 applications, to track requests, update records, and support reporting needs.</p><p>• Balance competing priorities in a fast-paced environment while meeting service expectations and internal deadlines.</p><p>• Participate in onboarding and ongoing training to develop product, process, and system knowledge needed for long-term success.</p>
We are looking for a customer-focused, detail-oriented individual to support sales operations and deliver responsive service for aftermarket parts customers in Chula Vista, California. This Long-term Contract position works closely with airline customers, maintenance providers, and brokers to handle inquiries, process orders, and keep communication moving efficiently across the order lifecycle. The role is part of a high-performing team that helps maintain reliable global support while strengthening account relationships and customer satisfaction.<br><br>Responsibilities:<br>• Support airline customers, maintenance organizations, and brokers with aftermarket spares requests while providing dependable account assistance throughout the sales process.<br>• Respond to general customer questions, provide accurate product and service information, and guide users through available support resources and portal tools.<br>• Prepare and manage customer quotes and orders by following established procedures and routing specialized issues to the appropriate internal teams when needed.<br>• Monitor credit-related approvals and invoice payment matters to help prevent delays in order fulfillment.<br>• Record customer communications, transactions, and service activity accurately in CRM and business systems such as Microsoft Dynamics and Salesforce.<br>• Partner with provisioning, logistics, shipping, and warehouse teams to expedite deliveries, follow up on order status, and trace shipments when exceptions occur.<br>• Produce regular activity and output updates for management to support performance tracking and service goals.<br>• Contribute ideas for process improvement and support quality-focused initiatives that enhance service delivery and operational efficiency.
<p>Robert Half is seeking a <strong><u>remote</u></strong> Medical Customer Service Representative to support a Self-Pay Operations team for an up-and-coming Healthcare client. This Medical Customer Service Representative will be responsible for high volume inbound customer service calls regarding billing and self-pay operations. Apply for the opportunity to join this growing healthcare team as a Medical Customer Service Representative today! </p><p><br></p><ul><li>Process and distribute medical records, itemized bills, EOBs, UB-04s, CMS-1500s, and other patient-related documentation.</li><li>Retrieve documents from multiple systems and sources, including host applications, shared drives, email, Teams, and virtual fax.</li><li>Print, prepare, and mail required patient and payer documents accurately and timely.</li><li>Review patient accounts, work queues, worklists, and patient portal requests.</li><li>Respond to inquiries from patients, payers, attorneys, and other stakeholders.</li><li>Identify, research, and resolve account discrepancies, or coordinate corrections with appropriate departments.</li><li>Collaborate with internal teams to resolve patient concerns, complaints, and complex account issues.</li><li>Track and report daily production volumes, workflow status, and backlog metrics.</li><li>Support special projects, reporting activities, and other operational initiatives as assigned.</li></ul><p><br></p><p>Please note this role requires (but sponsors) the obtaining of a Certified Revenue Cycle Representative (CRCR) within 9 months of hire. </p>
<p>We are offering a long-term contract-to-hire employment opportunity for a Medical Customer Service Representative in Lewiston and Bangor, ME. This Medical Customer Service Representative role is in the health sector and is centered around patient registration in both the Outpatient and Emergency Departments. The workplace is onsite-local and offers varied shifts. Apply to become a Medical Customer Service Representative today!</p><p><br></p><p>Responsibilities:</p><ul><li>Engage in patient-facing activities and provide a high level of customer service.</li><li>Process patient credit applications with accuracy and efficiency.</li><li>Responsible for answering inbound calls and dealing with patient queries promptly.</li><li>Maintain an up-to-date record of patient credit information.</li><li>Perform authorizations, benefit functions, and billing functions as part of the role.</li><li>Participate in clinical trial operations as required.</li><li>Monitor patient accounts and take necessary actions based on account status.</li></ul>
<p>We are offering a long-term contract-to-hire employment opportunity for a Medical Customer Service Representative in Roanoke, Virginia. This Medical Customer Service Representative role is in the health sector and is centered around patient registration in both the Outpatient and Emergency Departments. The workplace is onsite-local and offers varied shifts. Apply to become a Medical Customer Service Representative today!</p><p><br></p><p>Responsibilities:</p><ul><li>Engage in patient-facing activities and provide a high level of customer service.</li><li>Process patient credit applications with accuracy and efficiency.</li><li>Responsible for answering inbound calls and dealing with patient queries promptly.</li><li>Maintain an up-to-date record of patient credit information.</li><li>Perform authorizations, benefit functions, and billing functions as part of the role.</li><li>Participate in clinical trial operations as required.</li><li>Monitor patient accounts and take necessary actions based on account status.</li></ul><p><br></p>
<p>Make every customer interaction count.</p><p><br></p><p>A successful organization is searching for a Client Experience Representative who thrives on creating positive customer relationships and delivering best-in-class service.</p><p><br></p><p>Responsibilities:</p><ul><li>Handle inbound customer inquiries</li><li>Research and resolve customer concerns</li><li>Maintain accurate account information</li><li>Collaborate with internal departments</li><li>Ensure timely follow-up and communication</li><li>Support customer retention initiatives</li></ul>
<p>Robert Half is partnering with a well-established, highly respected medical aesthetics and plastic surgery practice in Chattanooga to identify an exceptional Patient Care Coordinator. This is an excellent opportunity for someone who loves building relationships, providing outstanding customer service, and creating a seamless experience for patients from their first phone call through their treatment journey.</p><p><br></p><p>As a Patient Care Coordinator, you'll play a vital role in ensuring each patient receives an exceptional experience by:</p><ul><li>Serving as the primary point of contact for patients, providing a warm, welcoming, and professional experience.</li><li>Guiding patients through registration, consultations, procedures, follow-up appointments, and every step of their care journey.</li><li>Coordinating provider schedules while efficiently arranging consultations, surgeries, and post-operative visits.</li><li>Educating patients on treatment timelines, preparation instructions, financial expectations, and recovery information so they feel informed and confident.</li><li>Managing patient check-in and check-out, verifying demographic and insurance information, collecting co-pays, and scheduling future appointments.</li><li>Processing patient payments, maintaining accurate financial records, preparing daily deposits, and issuing receipts.</li><li>Maintaining accurate electronic medical records by entering patient information, updating documentation, and ensuring all required forms are completed.</li><li>Communicating appointment reminders, schedule updates, and answering patient questions with professionalism and empathy.</li><li>Supporting front office operations by welcoming visitors, answering phones, and helping maintain an organized, efficient office environment.</li><li>Protecting patient confidentiality while adhering to HIPAA and practice policies.</li><li>Assisting with additional administrative projects and office support as needed.</li></ul><p>The ideal candidate is someone who:</p><ul><li>Loves delivering exceptional customer service and creating positive patient experiences.</li><li>Has previous experience in a medical office, plastic surgery, medical aesthetics, dermatology, dental, or other healthcare setting (preferred).</li><li>Is highly organized and able to successfully manage multiple priorities throughout the day.</li><li>Communicates professionally with patients, providers, and teammates.</li><li>Possesses excellent attention to detail and strong organizational skills.</li><li>Demonstrates compassion, discretion, and professionalism in every patient interaction.</li></ul><p>Why You'll Love This Opportunity</p><ul><li>Join a respected, patient-centered medical aesthetics and plastic surgery practice.</li><li>Build meaningful relationships while helping patients through life-changing procedures.</li><li>Work alongside an experienced, supportive clinical team.</li><li>Enjoy a professional, welcoming, and collaborative office culture.</li><li>Opportunity to transition into a long-term, permanent position.</li><li>Make a real impact by helping create an exceptional patient experience every day.</li></ul><p>If you're passionate about customer service, enjoy helping others, and are looking for an opportunity where your organizational and interpersonal skills can truly shine, we'd love to connect with you. Apply today!</p>
<p>We are offering a long-term contract employment opportunity for a Patient Access Specialist in Lewes, Delaware. This role is in the health sector and is centered around patient registration in both the Outpatient and Emergency Departments. The workplace is onsite-local and offers varied shifts.</p><p><br></p><p>Responsibilities:</p><p>• Answer and manage a multi-line phone system, ensuring the smooth flow of communication</p><p>• Deliver exceptional customer service, addressing patient inquiries and concerns promptly and professionally</p><p>• Execute data entry tasks, keeping patient records up-to-date and accurate</p><p>• Correspond via email, providing clear and concise information to patients and team members</p><p>• Utilize strong interpersonal skills to build rapport with patients and enhance their experience</p><p>• Employ Microsoft Excel, Microsoft Outlook, and Microsoft Word to manage and organize files</p><p>• Schedule appointments, ensuring a well-coordinated flow of patients</p><p>• Adapt to varied shifts, demonstrating flexibility and commitment</p><p>• Use your experience in customer-facing roles such as cashiers, bartenders, waiters, waitresses, etc., to enhance patient pacing and overall satisfaction.</p>
<p><strong>Position Description</strong></p><p>We are seeking a customer-focused professional to join a Benefits Administration team supporting members and employer groups with benefit-related inquiries. This role combines customer service, call center support, and administrative responsibilities while helping individuals navigate benefit plans, enrollment changes, account updates, and general benefit-related questions. The ideal candidate is a strong communicator who enjoys problem-solving, learning complex information, and delivering a high-quality customer experience in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to inbound customer inquiries regarding benefits, enrollment, coverage, and account updates.</li><li>Assist customers with benefit-related questions, plan changes, and administrative requests.</li><li>Research and resolve customer concerns while providing accurate and timely information.</li><li>Document customer interactions and maintain accurate records within company systems.</li><li>Navigate multiple platforms and CRM systems to access and update account information.</li><li>Process benefit-related transactions and administrative requests.</li><li>Deliver exceptional customer service while handling sensitive or complex conversations.</li><li>Partner with team members to ensure service levels and customer satisfaction goals are met.</li><li>Adapt to changing processes, systems, and business needs during peak enrollment periods.</li></ul><p><br></p>
<p><strong><u>Customer Service Specialist (FULL TIME, PERMANENT)</u></strong></p><p><strong>Location</strong>: Local to Waterford, CT, fully ONSITE</p><p><strong>Compensation</strong>: $23–$26/hour, with yearly raises, and bonus potential!</p><p><br></p><p>A busy, family-owned, service-based company local to Waterford is looking for a Customer Service Specialist to join their team. This is an excellent opportunity for someone who enjoys working with people, is comfortable in an office environment, and can confidently use technology to manage customer needs and information.</p><p><br></p><p>We are looking for someone with office experience who takes a consultative approach to customer service. The ideal candidate is organized, computer-savvy, professional, and able to listen to customers, understand what they need, and guide them toward the right solution.</p><p>Some day to day tasks:</p><ul><li>Serve as a primary point of contact for customers by phone and email</li><li>Listen carefully to customer needs and provide knowledgeable, solutions-focused assistance</li><li>Use computer systems and office technology to enter, update, and manage customer information</li><li>Schedule and coordinate services</li><li>Follow up with customers and ensure a positive experience from start to finish</li><li>Communicate effectively with customers and internal team members</li><li>Administrative tasks relating to contracts and agreements, and general support for the office</li><li>Handle multiple priorities in a busy, fast-paced office environment</li></ul><p>Requirements:</p><ul><li>Previous office experience is strongly preferred</li><li>Excellent computer skills and comfort learning new software and systems</li><li>Strong communication and customer service skills</li><li>A consultative, problem-solving approach rather than a transactional sales approach</li><li>Professional, organized, dependable, and detail-oriented</li></ul><p>This is an office-based customer service position. We are specifically seeking candidates with office/administrative or service-based office experience rather than a retail background.</p><p><br></p><p>Additional benefits!</p><ul><li>Opportunities for raises and bonus potential</li><li>Great medical, dental, and vision plans</li><li>Stable, team-oriented work environment</li><li>Opportunity to grow with an established local business</li></ul><p>Please apply today to Daniele.Zavarella@roberthalf(com)</p>
We are looking for a highly skilled Customer Service Specialist to join our team in Greensboro, North Carolina. This is a long-term contract position ideal for someone passionate about delivering exceptional service and resolving customer inquiries efficiently. The successful candidate will thrive in a fast-paced call center environment and demonstrate expertise in handling multi-line phone systems and data entry.<br><br>Responsibilities:<br>• Provide superior customer service by addressing inquiries and resolving complaints with professionalism and efficiency.<br>• Handle inbound calls in a high-volume call center setting while ensuring customer satisfaction.<br>• Operate multi-line phone systems to manage and prioritize incoming calls effectively.<br>• Perform accurate data entry to document customer interactions and maintain records.<br>• Collaborate with team members to ensure seamless communication and service delivery.<br>• Utilize Windows PC systems to access and update customer information.<br>• Maintain a thorough understanding of company policies to provide consistent and accurate information.<br>• Identify and escalate unresolved issues to appropriate departments for further assistance.<br>• Monitor call center operations and contribute to process improvement initiatives.<br>• Uphold a positive and helpful attitude while managing challenging situations with customers.