We are looking for a dedicated Guest Services Representative to join our team in Memphis, Tennessee. In this role, you will provide exceptional hospitality and support to visitors of the museum, ensuring they have a memorable experience while engaging with exhibits and learning about the Civil Rights era. This is a Contract to position offering an exciting opportunity to grow within a dynamic environment.<br><br>Responsibilities:<br>• Greet and welcome guests at the entrance and Box Office, providing a warm and friendly first impression.<br>• Offer detailed explanations of ongoing and rotating exhibits, sharing insights on the Civil Rights era to enhance visitors’ understanding.<br>• Monitor assigned stations throughout the museum, including entrances, hallways, and the theater, ensuring smooth visitor flow and answering any questions.<br>• Deliver brief presentations before and after theater viewings to provide context and enhance the guest experience.<br>• Assist with managing crowd flow and directing visitors to various areas of the museum.<br>• Respond to inquiries and provide accurate information about the museum exhibits and facilities.<br>• Maintain a high level of professionalism and customer service, meeting organizational sales and service objectives.<br>• Stand for extended periods as required, ensuring all assigned areas are adequately supervised.<br>• Collaborate with team members to uphold the museum’s standards for guest satisfaction and operational efficiency.<br>• Ensure the museum environment remains welcoming and accessible for all visitors.

<p>• Minimum of 2 years of experience in customer service, hospitality, or a related field.</p><p>• Strong communication skills with the ability to engage and interact effectively with diverse visitors.</p><p>• Proven ability to assist and direct guests in a detail-oriented and courteous manner.</p><p>• Experience in retail sales or handling visitor inquiries is preferred.</p><p>• Comfortable standing for extended periods and working weekends as part of the schedule.</p><p>• Knowledge of the Civil Rights era or willingness to learn and become an expert on museum exhibits.</p><p>• Ability to work collaboratively in a team-oriented environment.</p><p>• Familiarity with providing presentations or public speaking is a plus.</p><p><br></p><p>Schedule is 8:30 AM to 5 PM with OFF DAYS being Tuesday and another week day</p><p>Weekend availability is required </p><p>Periods of standing are required</p>

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