<p>Robert Half is working with a client that is looking for a proactive Customer Service Representative to manage high volumes of emails and provide exceptional customer experiences. This role involves processing purchase orders, confirming orders, and maintaining strong communication with customers and the Sales team. You'll solve problems, meet productivity goals, and support your team with a positive attitude. Key tasks include answering calls, managing filing, and handling additional duties as needed. Proficiency in Microsoft Office, strong communication skills, attention to detail, and the ability to work under pressure are essential. If you're a reliable multitasker eager to contribute to a dynamic team, we'd love to hear from you!</p><p>This client has great benefits and has bonus potential. This is a great place to work!</p><p><br></p><p>For immediate consideration, feel free to contact Dan Duggan at (508) 205-2126.</p>
We are looking for a dedicated Customer Service Representative to join our service-oriented team in Midlothian, Texas. In this long-term contract position, you will play a pivotal role in assisting customers, resolving warranty issues, and supporting field personnel. This role requires strong communication skills, excellent organizational abilities, and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Address customer inquiries and efficiently resolve warranty and service-related issues.<br>• Coordinate and dispatch work orders to field technicians based on customer needs and urgency.<br>• Process billing tasks, including preparing quotes and purchase orders for invoicing.<br>• Maintain up-to-date and accurate house files through consistent data entry.<br>• Provide timely follow-up with homeowners and service technicians to ensure satisfaction.<br>• Order and track materials required to complete outstanding work orders.<br>• File warranty claims for replacement parts and ensure proper documentation.<br>• Support field personnel with administrative tasks and logistical coordination.<br>• Ensure customer expectations are met or exceeded through effective communication and problem resolution.
We are looking for a skilled Desktop Support Analyst to join our team in Chicago, Illinois. In this long-term contract role, you will provide technical assistance to users, ensuring smooth operations and efficient problem resolution. This is an excellent opportunity for individuals with strong communication skills and a passion for delivering exceptional support.<br><br>Responsibilities:<br>• Record detailed information about reported issues, including root cause analysis and resolutions, in the ticket management system.<br>• Respond to and manage support tickets submitted through various channels, such as text messages, web portals, and phone calls.<br>• Assist users in locating information and resolving technical inquiries effectively.<br>• Provide timely troubleshooting for hardware, software, and connectivity problems.<br>• Adhere to established processes and workflows to ensure consistent support delivery.<br>• Collaborate with team members to identify patterns in recurring issues and contribute to long-term solutions.<br>• Maintain a high level of client satisfaction by addressing concerns promptly and professionally.<br>• Utilize customer support tools, such as Zendesk, to track and manage service requests.<br>• Deliver technical guidance to users with varying levels of expertise.<br>• Stay updated on system changes and enhancements to provide accurate support.
<p>We are looking for a skilled Systems Administrator to join our team on a long-term 6 month contract basis in Tampa, Florida. In this role, you will play a key part in managing and maintaining IT systems, ensuring optimal performance, and providing exceptional support to internal users. This position offers an exciting opportunity to work with a range of technologies, including Active Directory, Windows Server, and Intune.</p><p><br></p><p>Responsibilities:</p><p>• Manage and maintain Active Directory, ensuring seamless user account and group policy configurations.</p><p>• Oversee and support Windows Server environments, including installations, updates, and troubleshooting.</p><p>• Provide technical assistance for Windows 10 systems, resolving software and hardware issues as needed.</p><p>• Utilize Intune and other MDM technologies to manage and secure mobile devices within the organization.</p><p>• Collaborate with team members to deliver effective server support and ensure system reliability.</p><p>• Address service tickets, providing excellent customer service and timely resolutions to end-user issues.</p><p>• Perform routine system maintenance tasks, such as backups, updates, and performance monitoring.</p><p>• Assist in optimizing IT infrastructure by implementing best practices and identifying areas for improvement.</p><p>• Document technical procedures and maintain system records for reference and compliance.</p>
<p>We are seeking a <strong>Salesforce Administrator</strong> to join our team in a long-term hybrid/onsite contract role based in Madison, WI. This individual will play a key role in managing and supporting a Salesforce environment of approximately 200 users, handling both daily administration and long-term support initiatives.</p><p><strong>Responsibilities:</strong></p><ul><li>Perform user management tasks: add/remove users, manage security settings, troubleshoot field-level issues.</li><li>Provide overall Salesforce Administration, including customization and ongoing maintenance.</li><li>Support daily system operations by working through ticketing systems in coordination with the help desk team.</li><li>Document processes, issues, and resolutions for clear communication and future reference.</li><li>Ensure a positive end-user experience by addressing requests, resolving issues, and engaging effectively with business users.</li><li>Provide general support for server/desktop administration tasks as needed.</li></ul><p><strong>Qualifications:</strong></p><ul><li><strong>Salesforce Administration:</strong> 1+ years of experience in customization and administration.</li><li><strong>Technical Knowledge:</strong> General understanding of server/desktop administration to provide support when required.</li><li><strong>Communication Skills:</strong> Strong ability to engage with end users, deliver excellent customer service, and ensure a positive user experience.</li><li>Strong documentation and organizational skills.</li><li>Ability to adapt to a flexible workload and handle daily support requests.</li></ul><p><strong>Environment:</strong></p><ul><li>Salesforce user base: ~200 users</li><li>Hybrid/onsite role in Madison, WI</li></ul><p>This is an excellent opportunity for someone who is a <strong>Jack-of-all-Trades (JOAT)</strong> type of administrator, with the versatility to manage Salesforce operations while also lending general IT support as needed.</p>
<p>We are looking for a skilled and motivated Help Desk Analyst II to join our team in Tampa, Florida fully onsite. This Contract-to-Permanent position involves providing exceptional technical support to clients, both remotely and onsite, across various industries. The ideal candidate will excel in troubleshooting, resolving technical issues, and delivering top-tier customer service in dynamic environments.</p><p><br></p><p>Responsibilities:</p><p>• Provide remote and onsite technical support for client networks, including computers, servers, switches, routers, firewalls, and other specialized equipment.</p><p>• Troubleshoot and support software solutions, including Microsoft desktop and cloud products.</p><p>• Manage support tickets by opening, reviewing, resolving, and closing them in a timely manner.</p><p>• Participate in the implementation of technology projects, ensuring quality and efficiency.</p><p>• Collaborate with team members to share knowledge and ideas, fostering a productive work environment.</p><p>• Train end users on effective use of their computers, servers, and network resources.</p><p>• Monitor and maintain managed services, ensuring optimal performance for clients.</p><p>• Assist management in enhancing products and services through feedback and recommendations.</p><p>• Travel to client sites as needed to deliver hands-on technical services within a 50-mile radius.</p>
<p>We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Cambridge, MA. This role involves providing comprehensive technical support for end-users, including both traditional desktop services and advanced cloud-related tasks within Azure. The ideal candidate will possess a strong background in Windows environments and demonstrate exceptional customer service skills while addressing a variety of technical challenges.</p><p><br></p><p>Responsibilities:</p><p>• Deliver onsite technical support to resolve end-user issues efficiently and effectively.</p><p>• Manage and resolve escalated support tickets, ensuring timely solutions.</p><p>• Provide assistance with both traditional desktop support tasks and advanced cloud services within Azure.</p><p>• Perform software installation, uninstallation, and troubleshooting on approved applications.</p><p>• Offer onboarding and offboarding support for employees, including device setup and account management.</p><p>• Maintain and support conference room equipment and audiovisual systems.</p><p>• Troubleshoot and resolve printer-related issues, including network, multifunction, and label printers.</p><p>• Administer and manage Active Directory accounts, ensuring proper access and security.</p><p>• Utilize tools such as Intune, Defender, and other Microsoft technologies to enhance system performance and security.</p>
We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.<br><br>Responsibilities:<br><br>• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.<br>• Train new team members on our customer service policies and best practices.<br>• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.<br>• Regularly review customer interactions for quality assurance and identify areas for improvement.<br>• Keep the team updated on changes to company products and services.<br>• Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.<br>• Identify and recommend improvements to our customer service procedures to senior management.<br>• Support both internal and external customers as needed.<br>• Ensure all customer inquiries and issues are resolved promptly and professionally.<br>• Monitor team performance and conduct regular quality control to minimize errors. <br><br>Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.
We are looking for a detail-oriented and organized Office Assistant to join our team in Houston, Texas. This is a Contract-to-Permanent position that requires a friendly and approachable individual who can provide excellent administrative and customer support. In this role, you will assist with reception duties, address inquiries with care, and offer backup support to Human Resources and Management.<br><br>Responsibilities:<br>• Greet visitors and clients warmly, ensuring a detail-oriented and welcoming reception experience.<br>• Handle incoming calls and correspondence, providing accurate information and addressing customer inquiries.<br>• Assist with administrative tasks, including document preparation, data entry, and clerical duties.<br>• Support Human Resources and Management teams with scheduling, filing, and other essential functions.<br>• Manage billing processes and ensure timely and accurate invoicing.<br>• Coordinate office operations, including supply management and organization.<br>• Utilize Microsoft Office Suite tools such as Excel, Word, and Outlook for reporting and communication.<br>• Maintain a positive and proactive attitude when dealing with complaints or challenging situations.<br>• Ensure confidentiality and accuracy in handling sensitive information.<br>• Collaborate with team members to improve office workflows and procedures.
<p>We are seeking an experienced and results-driven Purchasing Specialist on a contract to hire basis, to join a dynamic team within the Pipeline Manufacturing industry. This role is a key member of the purchasing department, responsible for the acquisition of supplies, services, and construction by purchase, rental, or lease in adherence to industry standards and company policies. The Purchasing Specialist ensures the procurement process is both cost-effective and efficient while maintaining compliance with organizational procedures and guidelines.</p><p><br></p><p><strong>Essential Functions:</strong></p><ul><li>Oversee and execute efficient and cost-effective procurement for ongoing operations, ensuring timely acquisition of goods and services.</li><li>Conduct competitive analysis and recommend suitable vendors for required goods and services.</li><li>Negotiate contracts, prices, and terms to achieve the best outcomes for the organization.</li><li>Manage vendor relationships, monitor performance, and address underperformance with appropriate measures.</li><li>Analyze supply and service consumption to determine re-order points and adjust material needs accordingly.</li><li>Partner with suppliers and sales to address and minimize inventory overages or dead stock.</li><li>Collaborate on the resolution of challenges during the purchasing process, including the return of incorrect or defective products.</li><li>Ensure compliance with company procurement policies through review and interpretation of contracts and agreements.</li><li>Develop and implement cost-saving strategies to optimize procurement processes.</li><li>Maintain accurate tracking of purchase requests and ensure timely updates and prioritization.</li><li>Execute all work in alignment with company safety protocols, confidentiality requirements, and ethical standards.</li></ul><p><br></p>
We are looking for a highly organized and proactive Logistics Coordinator to join our team on a Contract to permanent basis in Phoenix, Arizona. In this role, you will play a critical part in ensuring seamless patient placement and transfer processes within the healthcare setting. This position requires excellent communication skills, a customer-focused mindset, and the ability to work independently while collaborating with diverse teams.<br><br>Responsibilities:<br>• Coordinate the placement of patients by following physician orders and the guidance of the Patient Logistics Manager and RN.<br>• Manage patient transfers to appropriate facilities and units while ensuring accuracy and timeliness.<br>• Identify and escalate potential issues to supervisors or leadership to address and resolve barriers to efficient patient placement.<br>• Maintain clear and accurate documentation of all activities to support effective communication across care teams and facilities.<br>• Communicate effectively with staff from referring and receiving facilities to ensure smooth patient transitions.<br>• Foster collaborative relationships with colleagues, physicians, and care team members to facilitate timely and effective patient placement.<br>• Provide and accept constructive feedback in a thoughtful and precise manner to support continuous improvement.<br>• Demonstrate commitment to the organization’s mission and vision by maintaining a customer-oriented approach.<br>• Encourage innovative and creative solutions to enhance operational efficiency.<br>• Perform responsibilities independently with minimal supervision, ensuring high standards of quality and accountability.
We are looking for a dedicated Community Support Specialist to join our team in Barnegat, New Jersey. In this long-term contract role, you will play a critical part in supporting the administrative operations of our apartment portfolio, ensuring efficient processes and exceptional service for residents. This is an excellent opportunity to contribute to a dynamic environment while working closely with property management and leasing teams.<br><br>Responsibilities:<br>• Prepare and distribute lease renewal notices promptly, ensuring timely communication with residents.<br>• Monitor and follow up on renewal responses, coordinating necessary actions to finalize agreements.<br>• Assist in processing lease recertifications in compliance with property regulations and policies.<br>• Accurately record and track rent payments to maintain precise financial records.<br>• Provide assistance to residents with inquiries about rent payments, offering clear guidance on available options.<br>• Collaborate with property management to address delinquent accounts and issue required notices.<br>• Deliver thorough and timely responses to resident concerns, fostering positive relationships.<br>• Maintain organized and updated resident files, both in digital and physical formats.<br>• Work with leasing and property teams to ensure smooth operations and a seamless resident experience.<br>• Support compliance efforts by adhering to housing regulations and fair housing laws.
We are offering an exciting opportunity for a Financial Analyst in the retail industry, located in Lewisville, Texas, United States. As a Financial Analyst, you will be involved in a wide range of financial operations including developing and maintaining financial models, creating dynamic dashboards, collaborating with various teams, conducting month-end activities, and performing detailed financial analysis. <br><br>Responsibilities<br>• Accurately develop and maintain financial models using advanced Excel techniques and PowerBI to aid in budgeting and strategic planning.<br>• Construct and manage dynamic dashboards and visualizations in PowerBI to provide real-time financial insights.<br>• Work in collaboration with cross-functional teams such as supply chain and operations to align financial data and objectives.<br>• Conduct month-end activities including the preparation of financial reports, variance analysis, and communicating the results to shareholders and senior management.<br>• Use budgeting software to assist in the preparation and management of budgets and forecasts, ensuring their accuracy and alignment with the organization's goals.<br>• Carry out detailed financial analysis to identify trends, risks, and opportunities, and present these findings to leadership.<br>• Conduct comprehensive financial analysis including variance analysis and profitability analysis.<br>• Continuously identify and implement improvements to enhance efficiency and effectiveness in financial processes.
We are looking for an experienced Logistics Manager to oversee and optimize transportation and supply chain operations in Memphis, Tennessee. This role is pivotal in ensuring efficient carrier management, performance monitoring, and process improvements, while aligning logistics strategies with organizational goals. The ideal candidate will bring strong leadership skills, technical expertise, and a commitment to driving operational excellence.<br><br>Responsibilities:<br>• Build and maintain strong relationships with carriers and service providers to ensure reliable delivery and transportation services.<br>• Monitor key performance indicators (KPIs) for logistics operations, identifying trends and implementing improvements.<br>• Develop and execute strategies to streamline logistics processes through automation and data-driven analysis.<br>• Lead the logistics team, fostering collaboration and resolving internal conflicts while ensuring compliance with HR policies.<br>• Manage and integrate transportation management systems and tracking technologies to enhance efficiency and visibility.<br>• Create and oversee budgets for logistics operations, identifying cost-saving opportunities without compromising service quality.<br>• Ensure compliance with transportation regulations, safety standards, and environmental requirements, while managing shipping documentation and customs paperwork.<br>• Assess potential risks and establish contingency plans to address disruptions in the supply chain.<br>• Collaborate with internal departments to align logistics strategies with broader business objectives.
<p>Are you a motivated and detail-oriented individual with a passion for supporting sales operations and client relationships? A growing and dynamic company is seeking a skilled <strong>Sales Assistant</strong> to join their team in a <strong>Temporary-to-Hire</strong> capacity. This role is a fantastic opportunity to build your career with a supportive organization that values collaboration and success.</p><p><br></p><p><strong>About the Role</strong></p><p>As a <strong>Sales Assistant</strong>, you will provide critical administrative and operational support to the sales team. This role requires strong time-management skills, excellent communication abilities, and a “can-do” attitude. You’ll play a vital part in ensuring the sales process runs smoothly, from managing client interactions to assisting with order processing and tracking.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide administrative support to the sales team, including preparing reports, updating databases, and maintaining sales records.</li><li>Serve as the initial point of contact for clients and provide timely responses to inquiries.</li><li>Coordinate with other departments (e.g., marketing, operations) to ensure the smooth execution of sales processes.</li><li>Assist in processing orders, tracking shipments, and ensuring timely delivery to clients.</li><li>Monitor inventory levels and provide updates to the sales team as needed.</li><li>Prepare sales presentations, proposals, and contracts in collaboration with account managers.</li><li>Perform other related tasks, as assigned, to help streamline sales operations.</li></ul><p><strong>Why Join Us:</strong></p><ul><li><strong>Growth Opportunity</strong>: Begin as a temporary team member with the potential to transition to a permanent role.</li><li><strong>Dynamic Environment</strong>: Work in a collaborative and supportive space that fosters innovation and teamwork.</li><li><strong>Skill Development</strong>: Strengthen your skills in sales support, client relations, and administrative operations.</li><li><strong>Well-Known Organization</strong>: Be part of a respected company with a proven track record of success in the industry.</li></ul><p><br></p>
<p>We are looking for a detail-oriented and experienced Concierge to join our team at a prestigious residential property in San Francisco, California. This is a Contract position, ideal for individuals who excel in delivering exceptional service and maintaining a welcoming environment. The role requires adherence to a business-appropriate dress code and offers parking availability for your convenience.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist residents and visitors with a friendly and attentive demeanor.</p><p>• Manage front desk operations, including answering phone calls and addressing inquiries.</p><p>• Coordinate with property management to handle resident requests efficiently.</p><p>• Ensure a secure and welcoming environment by monitoring access to the property.</p><p>• Maintain a clean and organized front desk area at all times.</p><p>• Provide information and recommendations about local services and amenities as needed.</p><p>• Handle mail and package distribution for residents promptly and accurately.</p><p>• Respond to emergencies or unexpected situations calmly and effectively.</p><p><br></p><p>** If you're interested in this position, please apply to this position and contact Allison Jacques at Allison.jacques - at - roberthalf - .com with your word resume and reference job ID#*00410-0013292675*</p>
<p>We are looking for a dedicated and detail-oriented Plaintiff's Personal Injury Pre-Litigation Case Manager with Arizona and California experience to join our legal team in Phoenix, Arizona. In this role, you will manage pre-litigation cases, support clients through the claims process, and ensure the timely progression of files toward resolution. Ideal candidates will have experience in legal case management and a strong commitment to client service. Open to mostly remote or hybrid. </p><p><br></p><p>Responsibilities:</p><p>• Conduct client intake interviews to gather necessary information and ensure accurate documentation.</p><p>• Request and follow up on medical records to support case development.</p><p>• Draft demand letters and other legal documents with precision and attention to detail.</p><p>• Monitor case progress, ensuring files are moved efficiently toward settlement.</p><p>• Communicate effectively with clients, providing updates and addressing inquiries throughout the process.</p><p>• Collaborate with attorneys and other team members to ensure seamless case handling.</p><p>• Analyze medical records and other case-related documentation to identify key details.</p><p>• Maintain organized and accurate records of all case-related activities.</p><p><br></p>
<p><em>The salary range for this position is $220,000-$250,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Let’s get you into a job where you’re not under compensated for your hard work. How about one where the company values your time? A high-end firm that was just rated one of the top places to work in Chicago just created a new Director of Corporate Accounting position. Which may seem pretty standard…until you get to the best part: The perks.</p><p><br></p><p>1) The pay rates are above what their top competitors pay their employees</p><p>2) They have higher bonus structures</p><p>3) There’s work from home flexibility and prioritization for employee work/life balance.</p><p>4) The position is a fast-track career growth opportunity (as the company is expanding rapidly thru acquisitions)</p><p>5) And more…</p><p><br></p><p><strong>Job Description:</strong></p><p>The primary responsibility of this position is the oversight of a team of professionals and their assigned processes within the monthly and quarterly close process. This includes oversight of the accounting processes executed by the team, as well as additional deliverables that the team provides to others within the organization. Additionally, the Director is expected to serve as the primary customer service point of contact for the Business Unit Finance groups that are supported by their team and to proactively engage them in strategic discussions as to how to improve the level of corporate accounting’s service in the organization.</p><ul><li>Manage the monthly close process to ensure completeness and accuracy of the corporate general ledger, including the accounting for our loyalty program, commercial services, insurance, management and franchise fees, compensation, debt, and accounts receivable.</li><li>Review of quarterly and annual external reporting schedules.</li><li>Identify and drive improvements in processes in the organization that will result in greater efficiencies as well as decrease exposure to financial misstatements.</li><li>Establish and implement development plans for all team members and monitor the performance of the team members against established goals.</li><li>Field and resolve questions from management and internal/external auditors.</li></ul><p><br></p>
<p><strong><u>ABOUT THE POSITION</u></strong></p><p>The Legal Billing and Collections Specialist will have overall responsibility of performing full-cycle billing and collections functions and will be expected to provide outstanding service to their assigned attorneys, clients and others in the firm. The position is designed for a proactive problem-solver with a self-starter mentality; skilled at navigating ambiguity and independently driving projects to completion. Our team members are committed to quality, customer service, teamwork and have the ability to perform in a fast-paced environment.</p><p><br></p><p><strong>This position is located fully onsite in Oakland, California near public transit.</strong></p><p><strong>The work schedule is Monday to Friday, standard business hours.</strong></p><p><br></p><p><strong><u>ESSENTIAL FUNCTIONS</u></strong></p><p>The position’s essential functions include but are not limited to:</p><ul><li>Generate monthly pre-bills and verify correct billing rates before distribution to Billing Attorneys;</li><li>Edit and finalize client invoices;</li><li>Prepare write-off request forms for approval (if necessary);</li><li>Pull and copy expense backup to accompany invoices;</li><li>Mail/scan/e-bill final invoices to clients;</li><li>Process revised invoices upon request of attorney and/or client;</li><li>Review client contracts for billing guidelines and set up spreadsheet in Excel;</li><li>Update client budgets in billing system;</li><li>Make changes or corrections to time entries requested by the timekeeper in the billing system;</li><li>Calculate and prepare rate increases annually for assigned clients;</li><li>Timely respond to questions and inquiries from internal and external clients;</li><li>Prepare daily deposit and post cash receipts which includes scanning checks and backup documents for online filing;</li><li>Assist team members with their client billing lists;</li><li>Manage and prioritize multiple projects simultaneously;</li><li>Work cordially, cooperatively, and productively with department and firm employees;</li><li>Ability to work under pressure and deadlines and produce a quality product;</li><li>File client-matter documentation electronically and in iManage;</li><li>Collaborate with Billing Attorneys on collections, with ability to interact with clients regarding same;</li><li>Monitor and track accounts receivables to ensure collection goals are met;</li><li>Other functions as assigned; and</li><li>Work overtime as needed;</li></ul><p><br></p>
We are looking for a skilled Tax Staff Accountant to join a dynamic finance team in Honolulu, Hawaii. This role is ideal for someone with a strong background in tax accounting who thrives in client-focused settings and enjoys providing strategic financial insights to individuals and businesses. If you have a passion for delivering excellent service and are eager to contribute to the success of growing organizations, we encourage you to apply.<br><br>Responsibilities:<br>• Prepare accurate and timely personal tax returns for a variety of clients.<br>• Handle business tax returns with meticulous attention to detail and compliance.<br>• Perform bookkeeping and payroll services for small-to-medium-sized businesses.<br>• Offer accounting advice to clients, helping them make informed financial decisions.<br>• Build and nurture strong relationships with clients and prospective customers to ensure satisfaction and trust.
<p><strong>HEAD OF CUSTOMER SERVICE - International Company Located in Duluth</strong></p><p>We’re looking for a <strong>Head of Customer Service </strong>for one of our clients located in Duluth. The Head of Customer Service will be responsible for overseeing the entire customer journey—from initial onboarding through renewal and expansion. This strategic role is critical to driving engagement, retention, and growth across their customer base. As part of the senior leadership team, you’ll build and execute a world-class customer experience strategy that sets us apart in the industry. You’ll oversee customer success operations, champion cross-functional collaboration, and ensure that every client touchpoint is seamless, supportive, and value-driven.</p><p><br></p><p><strong>What You’ll Be Doing: </strong></p><ul><li>Design and implement a customer success vision aligned with business growth goals</li><li>Own key metrics like churn, CLTV, and net revenue retention</li><li>Champion a customer-first mindset across all departments</li><li>Lead and scale a high-performing team (Account Managers, Client Engagement, Onboarding & Support)</li><li>Provide coaching, resources, and direction to drive performance and career growth</li><li>Manage the post-sale customer journey to ensure satisfaction, loyalty, and long-term success</li><li>Identify and proactively solve issues to reduce churn and increase advocacy</li><li>Collaborate closely with Sales, Marketing, Product, and Operations to align strategies and deliver seamless customer experiences</li><li>Deliver customer insights that influence product innovation and go-to-market plans</li><li>Lead customer expansion through upselling, cross-selling, and value realization</li><li>Continuously improve processes around onboarding, renewals, and customer lifecycle</li><li>Leverage customer success platforms and CRM tools to track health scores, engagement, and retention</li><li>Report on trends, risks, and performance to executive leadership</li></ul><p><br></p>
· Performs day-to-day end-user support for a wide range of computer hardware, software, applications, and data and voice networks. · Partners closely with business customers to ensure computing needs are met by providing end user training, assisting with network connectivity, and identifying, troubleshooting, diagnosing, and thoroughly resolving problems. · Serves as primary point of contact to set up and maintain network security. · Supports organizational information technology initiatives and maintenance by performing some or all of the following: system configuration, infrastructure support, system administration, system analysis, database maintenance, installing and upgrading equipment components and software, and planning for/responding to service outages and other problems. · Performs software installations, software updates and hardware maintenance in accordance with documented policies and procedures. · Identifies opportunities for process and procedure enhancements to drive efficiency and customer service levels. · Conducts research on emerging desktop software, hardware and networking, recommending innovative and cost-effective solutions to customer problems. · Accurately and fully documents all troubleshooting and steps taken to resolve case within the IT support ticketing system, ensuring tickets are created for all work done. · May assist with procurement, inventory control and equipment life-cycle planning activities for technical hardware and software across the company. · Fosters positive relationships by offering quality, courteous, detail oriented customer service. · Performs other related duties as assigned to meet the needs of the business.
<p><strong>About the Role</strong></p><p>We are seeking an experienced <strong>Digital Product Manager</strong> with a strong background in <strong>banking and financial services</strong> to drive the strategy, development, and execution of digital products and platforms. This individual will oversee the end-to-end product lifecycle, from concept to delivery, ensuring solutions enhance the customer experience, meet regulatory requirements, and align with business objectives.</p><p>The ideal candidate is a forward-thinking leader with deep knowledge of financial technologies, digital banking trends, and customer-centric product development.</p><p><strong>Key Responsibilities</strong></p><ul><li>Define and execute product strategy, roadmaps, and goals for digital banking and financial products</li><li>Lead the design and implementation of new features and enhancements across web and mobile channels</li><li>Collaborate with business stakeholders, engineering teams, and UX/UI designers to deliver seamless digital experiences</li><li>Conduct market research and competitive analysis to identify new opportunities for innovation in financial services</li><li>Ensure compliance with banking regulations, data privacy, and security standards in all product initiatives</li><li>Use data and analytics to measure product performance, customer adoption, and ROI</li><li>Manage vendor relationships and evaluate third-party tools for integration opportunities</li><li>Lead product discovery sessions and translate customer feedback into actionable requirements</li></ul><p><br></p>
<p>Technology Support & Security</p><p>· Support Windows and Mac computers, mobile devices, printers, and other hardware/peripherals for users including device setup and recovery/replacement</p><p>· Troubleshoot and resolve general user-reported technology issues, escalating resolution as needed</p><p>· Provide support for collaborative applications including Microsoft 365, SharePoint, Teams, OneDrive, Google Applications, Zoom, and Webex</p><p>· Support user access management (network, username/password/multi-factor, systems) and data management (storage, encryption, backups, and security permissions)</p><p>· Assist users with technical requests and setups including new software, printing/copying/scanning, websites/maintenance, and other IT services</p><p>· Install, configure, and facilitate upgrades of OS/software to maintain compliance and security</p><p>· Ensure timely remediation of security vulnerabilities and incidents</p><p>· Manage the provisioning, renewal/closure, and ongoing security of shared/sponsored accounts</p><p>· Support asset lifecycle management for technology, including maintaining accurate database records, acting on refresh notifications, and recovering/retiring devices within expected timeframes</p><p>· Provide general consultation on computer replacement options with department and set up new managed computers and peripherals per standard guidelines</p><p>· Coordinate hardware diagnosis/repair and loaner equipment requests</p><p>· Support department inventory of loaner equipment according to defined asset management and managed device security policies</p><p>· Monitor IT support requests and assigned tasks in ServiceNow and respond with timely and detailed communications and updates</p><p><br></p><p><br></p>
Robert Half is seeking a talented and experienced Full-Charge Bookkeeper to join our permanent Engagement Professionals (FTEP) program. As a key member of our FTEP team, you will have a permanent, salaried role with Robert Half and a unique opportunity to work on diverse and impactful projects for our esteemed clients. This position offers the stability of a permanent role with exciting project variety, detail oriented development, and the ability to make a significant impact in each engagement. <br> Responsibilities: Full-Charge Bookkeeping: Manage and oversee all aspects of the general ledger, including accounts payable (AP), accounts receivable (AR), payroll, and bank reconciliation processes. Financial Reporting: Prepare and analyze monthly financial statements, balance sheets, income statements, and cash flow reports to ensure accuracy and compliance with accounting standards (Source: RH Acronym Guide.docx). Month-End & Year-End Close: Lead and execute close processes, ensuring timely and accurate completion. Budget Management: Assist in developing budgets, monitoring variances, and making recommendations for cost control and efficiency improvements. Tax Support: Collaborate with tax professionals and accountants to ensure proper documentation and readiness for tax filings. Compliance: Ensure adherence to financial policies, controls, and relevant regulations, such as GAAP standards. Data Entry Accuracy: Maintain accurate and up-to-date financial records while performing data entry and reconciliations. Client Collaboration: Build and maintain strong relationships with clients, acting as a trusted advisor and providing regular updates on financial matters related to your projects. <br> Qualifications: Proven experience as a Full-Charge Bookkeeper or similar accounting role. Proficiency with accounting software such as QuickBooks, Sage, or NetSuite (or similar platforms). Strong knowledge of GAAP principles and general ledger functions. Excellent attention to detail with a high level of accuracy in financial data entry and reporting. Solid understanding of payroll processes and tax regulations. Exceptional organizational and time-management skills to handle multiple priorities and meet deadlines effectively. Certifications (preferred but not required): Certified Bookkeeper (ACB) or relevant bookkeeping certifications. Excellent communication and interpersonal skills to connect with clients and internal stakeholders.
