<p>Key Responsibilities:</p><ul><li>Greet and assist patients, visitors, and staff with a high level of courtesy and professionalism.</li><li>Accurately manage patient registration, check-in, and check-out processes using EPIC or equivalent EHR system.</li><li>Schedule, confirm, and modify patient appointments in compliance with office guidelines.</li><li>Verify and update patient insurance, demographics, and billing information.</li><li>Answer phones and respond to inquiries, redirect calls as needed, and relay messages promptly.</li><li>Collect co-pays and process payments accurately.</li><li>Handle confidential information in line with HIPAA regulations.</li><li>Monitor waiting room activity and maintain a comfortable, welcoming environment.</li><li>Support clinical and administrative staff with various office tasks as requested.</li><li>Address patient questions and concerns with empathy and resourcefulness, escalating complex issues as appropriate.</li></ul><p><br></p>

<p>Qualifications:</p><ul><li>Previous experience as a medical receptionist or in a healthcare customer service capacity.</li><li>Proficient in EPIC or a similar healthcare software platform is required.</li><li>Strong verbal and written communication skills.</li><li>Experienced in handling high call volumes and multitasking in a fast-paced environment.</li><li>Exceptional interpersonal/customer service skills; able to build positive rapport with patients and staff.</li><li>Detail-oriented with solid organizational and time management abilities.</li><li>Knowledge of medical office procedures and HIPAA guidelines.</li><li>High school diploma or equivalent required; additional training or certification is a plus.</li></ul><p><br></p>

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