<p>We are looking for a dedicated Customer Service Representative to join our team in Plymouth, Minnesota, as a Dispatcher. This long-term contract position requires someone who thrives in a fast-paced environment and excels at managing multiple priorities. The role involves coordinating service requests, supporting technicians, and ensuring seamless communication with customers.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls, including service inquiries, crisis situations, follow-ups, and informational requests.</p><p>• Create and manage dispatch tickets for service calls, ensuring accuracy and timeliness.</p><p>• Assign service technicians to calls and conduct post-service debriefs to gather feedback.</p><p>• Update technician schedules and availability within company systems.</p><p>• Oversee the dispatch board and maintain an organized service schedule.</p><p>• Analyze workload forecasts to optimize resource allocation and scheduling.</p><p>• Provide technicians with essential information and ongoing support during service calls.</p><p>• Monitor and update service tickets, ensuring all details are accurate and current.</p>
We are looking for a detail-oriented Sr. Data Entry Clerk to support case management and housing registry data entry for our organization’s programs. This is a long-term contract position based in Baltimore, Maryland, with a hybrid work schedule combining office hours and remote work. The role offers opportunities for training in affordable and accessible housing practices.<br><br>Responsibilities:<br>• Accurately input housing registry data into the system, ensuring all entries meet organizational standards.<br>• Manage case files and maintain accurate documentation for housing programs.<br>• Collaborate with team members to ensure the completeness and accuracy of data.<br>• Perform quality control checks to identify and correct errors in the database.<br>• Utilize knowledge of fair housing laws and policies to support data entry and case management.<br>• Attend training sessions to enhance understanding of affordable and accessible housing practices.<br>• Communicate updates and issues to the housing policy director and relevant stakeholders.<br>• Balance in-office tasks with remote work responsibilities to meet weekly goals.<br>• Support the team in preparing reports and summaries related to housing programs.<br>• Uphold confidentiality and integrity when handling sensitive housing data.
