<p>We are looking for a dedicated RITSC Technician Tier 1 to be a part of our team in MARYSVILLE, Ohio, 43040, United States. In this role, you will be a crucial part of our IT Service Desk, handling a variety of responsibilities for internal end users. This role offers a long term contract employment opportunity, making it a great fit for someone who enjoys working with a dynamic team in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><ul><li>Serve as the initial point of contact for end-users seeking technical assistance through various channels, including phone, email, and chat.</li><li>Conduct thorough and systematic troubleshooting to identify the root cause of reported problems. Resolve Level 1 and Level 1.5 issues promptly and escalate more complex problems to the appropriate support teams.</li><li>Prioritize incidents and service requests according to defined processes to meet defined SLAs.</li><li>Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.</li></ul><p><br></p>

<ul><li>Understanding of computer hardware, software, and operating systems.</li><li>Familiarity with common productivity applications (Microsoft Office, email clients, etc.).</li><li>Troubleshooting skills for resolving Level 1/1.5 IT issues.</li><li>Excellent communication skills, both verbal and written.</li><li>Strong customer service orientation with a positive and patient demeanor.</li><li>Ability to work well in a team and collaborate with colleagues.</li><li>Ability to handle a fast-paced work environment and prioritize tasks effectively.</li></ul><p><br></p><p><br></p>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>