We are looking for a detail-oriented Medical Accounts Receivable Specialist to join our team in Scranton, Pennsylvania. In this long-term contract role, you will play a critical part in overseeing accounts receivable processes, ensuring accuracy in billing and payment activities, and maintaining efficient communication with patients, facilities, and internal teams. This position requires a strong understanding of medical billing procedures and the ability to identify and resolve discrepancies effectively.<br><br>Responsibilities:<br>• Monitor and follow up on outstanding accounts receivable to ensure aged receivables remain within acceptable timeframes.<br>• Investigate and resolve rejected claims by payers, processing necessary corrections in the billing system.<br>• Identify and address payment posting errors, communicating effectively with relevant staff to implement corrections.<br>• Respond to patient and facility inquiries regarding account balances and payment statuses.<br>• Analyze billing and coverage issues, collaborating with front office and billing teams to address unmet requirements.<br>• Research and recommend accounts for bad debt write-offs while preparing refund requests for outstanding credit balances.<br>• Recognize payment trends and report findings to supervisors, providing insights related to payers, diagnosis codes, and other relevant factors.<br>• Develop corrective action plans to resolve facility errors and ensure operational accuracy.<br>• Train team members to meet productivity goals and monitor their progress.<br>• Generate comprehensive reports to update stakeholders on billing department performance.
<p>We are looking for a dedicated Patient Account Collector / Biller to join our team in Atwater, California. In this role, you will handle medical billing and collections, ensuring accuracy and compliance with healthcare regulations. This is a long-term contract position that offers the opportunity to contribute to the efficient management of patient accounts in a supportive and meticulous environment.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage patient accounts, including billing and collections for commercial, Medi-Cal, Medicare, and third-party payers.</p><p>• Verify insurance coverage and ensure claims are submitted accurately and on time.</p><p>• Communicate with patients to discuss financial matters, payment options, and account resolutions.</p><p>• Review and analyze medical claims for accuracy and compliance with healthcare guidelines.</p><p>• Utilize knowledge of ICD-9 coding and other relevant billing systems to ensure proper processing.</p><p>• Collaborate with insurance providers to resolve claim discrepancies and expedite payments.</p><p>• Maintain organized records of billing activities and patient interactions.</p><p>• Ensure adherence to healthcare regulations and organizational policies in all billing processes.</p><p>• Provide support to the team by sharing expertise in medical billing and collections.</p><p>• Assist in identifying and implementing improvements to billing workflows.</p><p><br></p><p>For immediate consideration, contact Robert Half at 209-232-1991!</p>
<p>We are looking for a skilled Medical Payment Poster Specialist to join our client's team near Cincinnati, Ohio. In this long-term contract position, you will play a vital role in accurately managing patient account payments, including electronic remittance advice (ERAs), explanations of benefits (EOBs), and manual checks. This is an excellent opportunity for professionals with experience in medical billing and payment posting who thrive in a collaborative, fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Accurately post payments, denials, and adjustments from ERAs, EOBs, and manual checks to patient accounts.</p><p>• Ensure daily claim batching and deposits are completed and reconciled with bank deposits.</p><p>• Verify and apply appropriate write-offs based on EOBs while making necessary adjustments to accounts.</p><p>• Assist in resolving cash application issues and support billing requests.</p><p>• Participate in month-end reconciliation processes to ensure accuracy.</p><p>• Respond to inquiries from patients, insurance companies, and clients regarding billing and insurance matters.</p><p>• Maintain detailed and accurate records while adhering to established procedures.</p><p>• Collaborate with team members to address and resolve any discrepancies.</p><p>• Handle other billing and finance-related tasks as required.</p>
We are looking for a detail-oriented Medical Payment Poster Specialist to join our team in Sacramento, California. This contract-to-permanent position offers an excellent opportunity for individuals skilled in medical billing, coding, and payment posting. The role requires working on-site during the contract assignment, with potential for long-term placement.<br><br>Responsibilities:<br>• Accurately post insurance payments by line item to the patient account system, ensuring all entries are precise and compliant.<br>• Verify payment amounts against contracts and organizational policies to ensure correctness.<br>• Process patient payments efficiently and update records within the designated system.<br>• Record denials, zero payments, and flag accounts for follow-up by the Medical Collections team.<br>• Apply takebacks and recoupments in accordance with established policies.<br>• Identify and communicate trends in payment discrepancies, denials, or short payments to leadership for resolution.<br>• Balance daily payment entries against settlement reports to maintain accurate financial records.<br>• Route payer correspondence to the appropriate team members for timely follow-up.<br>• Utilize knowledge of contracts and policies to ensure proper application during payment posting.
<p>Are you a detailed and proactive professional with experience in medical billing and revenue cycle management? Our client in downtown Houston is seeking a <strong>Medical Billing Specialist</strong> for a <strong>contract-to-hire, remote</strong> position. Join their Billing Triage team and play a vital role in ensuring accurate and timely revenue processes.</p><p><strong>About the Role</strong></p><p>As a member of the Billing Triage team, you'll be responsible for addressing and resolving missing information in physician and site orders. This includes gathering patient demographics, diagnosis codes, and other critical data necessary for finalizing claims. You’ll work collaboratively with clients, access payor portals, and support leadership with ongoing reporting to ensure that orders can be efficiently completed for billing.</p><p><strong>Key Responsibilities</strong></p><ul><li>Identify and resolve missing information in physician/site orders, including diagnosis codes, patient demographics, and hospital/clinical codes.</li><li>Connect with clients via phone or fax to request and retrieve essential billing details.</li><li>Access payor web portals to gather additional missing information for billing purposes.</li><li>Maintain proper follow-up procedures and finalize all billing processes accurately.</li><li>Prepare and share routine reports with Revenue Cycle Management leadership.</li><li>Troubleshoot and correct errors related to orders, such as tests not accessioned due to front-end errors or unlocked TNPs.</li><li>Adhere to the company's Code of Conduct as outlined in the Compliance Program.</li><li>Perform other job-related duties as assigned.</li></ul><p><br></p>
<p>We are looking for a skilled Medical Collections Specialist to join our team on a contract basis in Sudbury, MA. In this role, you will be responsible for managing patient accounts, facilitating payment collections, and ensuring compliance with healthcare regulations. The ideal candidate has strong analytical abilities, excellent communication skills, and proficiency in medical billing software.</p><p><br></p><p>Responsibilities:</p><p>• Manage patient accounts by addressing billing inquiries, arranging payment plans, and communicating financial responsibilities.</p><p>• Collect payments efficiently while adhering to healthcare regulations and organizational policies.</p><p>• Analyze billing details to identify discrepancies and investigate claim denials.</p><p>• Negotiate payment terms with patients, insurance companies, and other parties to resolve outstanding balances.</p><p>• Utilize healthcare billing software for electronic claim submissions and account management.</p><p>• Reconcile accounts to ensure accurate balances and resolve any inconsistencies.</p><p>• Provide precise and effective communication with clients, insurers, and internal teams to address billing disputes and inquiries.</p><p>• Maintain compliance with healthcare laws and internal guidelines throughout the collections process.</p><p>• Post payments accurately and ensure timely account updates</p>
We are looking for a skilled Revenue Cycle Analyst to join our team in Orlando, Florida. In this Contract-to-Permanent position, you will play a critical role in optimizing healthcare revenue cycle processes, ensuring the accuracy of medical billing, and managing claims with diligence. This is an excellent opportunity for professionals with a strong background in healthcare financial management to contribute to a dynamic and patient-focused organization.<br><br>Responsibilities:<br>• Analyze healthcare revenue cycle processes to identify areas for improvement and ensure operational efficiency.<br>• Manage medical billing functions and oversee the accurate processing of claims.<br>• Review and resolve collections issues, ensuring compliance with financial regulations.<br>• Monitor and document payment postings while maintaining thorough records for analysis.<br>• Collaborate with cross-functional teams to implement best practices in revenue cycle management.<br>• Conduct detailed financial analyses to ensure compliance with healthcare billing standards.<br>• Utilize Microsoft Excel and other Office Suite tools to prepare and present data-driven reports.<br>• Support account management activities to maintain positive client relationships.<br>• Ensure adherence to compliance functions and policies in all aspects of revenue cycle activities.
<p>We are looking for a detail-oriented Billing Clerk to join our team in Forest Hills, New York. This is a long-term contract position within the healthcare sector, offering an opportunity to contribute to essential billing operations. The ideal candidate will possess strong organizational skills and a solid understanding of electronic medical records (EMR).</p><p><br></p><p>Responsibilities:</p><p>• Process billing statements and invoices with accuracy and efficiency.</p><p>• Ensure compliance with healthcare industry regulations and organizational guidelines.</p><p>• Maintain and update patient billing information in the electronic medical records (EMR) system.</p><p>• Collaborate with other departments to resolve billing discrepancies and ensure timely payments.</p><p>• Monitor accounts receivable and follow up on outstanding payments.</p><p>• Generate reports related to billing activities for internal review.</p><p>• Provide support in auditing and reconciling billing records.</p><p>• Respond to inquiries from patients and insurance providers regarding billing issues.</p>
We are looking for a diligent and detail-oriented Medical Claims Analyst to join our team in Raleigh, North Carolina. In this long-term contract role, you will play a vital part in ensuring accurate processing and reconciliation of medical claims while supporting a collaborative team environment. If you thrive in a structured setting and have a strong background in medical billing and claims analysis, we encourage you to apply.<br><br>Responsibilities:<br>• Review and reconcile outstanding medical claims with precision and efficiency.<br>• Resubmit previously denied or rejected claims to ensure proper resolution.<br>• Accurately post payments into multiple systems, maintaining consistency and accuracy.<br>• Navigate payer portals to verify claim statuses and payment details.<br>• Perform repetitive clerical tasks with attention to detail and a focus on accuracy.<br>• Collaborate effectively with a team of professionals to meet organizational goals.<br>• Maintain punctuality and reliability to ensure smooth workflow within the team.<br>• Identify discrepancies in claims and resolve them promptly to prevent delays.<br>• Support behavioral health payment posting processes as required.
<p>We are looking for a skilled Medical Accounts Receivable Specialist to join our team in Baltimore, Maryland. In this Contract to permanent role, you will play a vital part in managing patient accounts, ensuring accurate billing, and resolving payment issues for various programs. The ideal candidate will bring a strong background in medical billing, claims processing, and revenue cycle management, along with a keen eye for detail and excellent organizational skills.</p><p><br></p><p>Responsibilities:</p><p>• Process and submit claims accurately to patients, ensuring compliance with billing guidelines.</p><p>• Investigate and resolve claims denials or rejections, applying problem-solving skills to achieve successful outcomes.</p><p>• Post insurance and patient payments, denials, and adjustments with precision and attention to detail.</p><p>• Conduct follow-ups on outstanding balances and underpayments to ensure timely resolution.</p><p>• Reconcile accounts, track payment deposits, and address discrepancies effectively.</p><p>• Communicate with patients regarding account statuses and balances, maintaining a detail-oriented and empathetic approach.</p><p>• Stay up-to-date with payer-specific guidelines and industry regulations to ensure compliance.</p><p>• Manage and maintain assigned work queues, reports, and priority tasks within established timelines.</p><p>• Collaborate with management to address complex payment issues and implement process improvements.</p><p>• Accurately interpret Explanation of Benefits (EOBs) and payer remittance advice to apply payments appropriately.</p>
<p>We are looking for a skilled Claims Adjuster to join our team in Spokane, Washington. This is a long-term contract position that requires expertise in medical claims, billing, and insurance processes. The ideal candidate will play a key role in ensuring the accurate and efficient handling of claims while adhering to industry standards and regulations.</p><p><br></p><p>Responsibilities:</p><p><br></p><p> Review, analyze, and adjudicate medical and vision claims in accordance with plan</p><p>documents, policies, and industry standards.</p><p> Interpret complex benefit language and apply judgment in determining appropriate claim</p><p>outcomes.</p><p> Enter and verify claim information in the system with a high degree of accuracy.</p><p> Respond to telephone and written inquiries from providers, members, and internal</p><p>departments in a timely and professional manner.</p><p>Identify discrepancies, research data issues, and make necessary adjustments or referrals</p><p>for resolution.</p><p> Process electronic and paper claims and maintain data integrity across systems.</p><p> Generate and review provider correspondence, including system-generated letters and</p><p>explanation of benefits (EOBs).</p><p> Collaborate with internal teams to support compliance, audit readiness, and customer</p><p>satisfaction goals.</p><p> Support continuous improvement by identifying process inefficiencies and contributing</p><p>to best practice discussions.</p><p><br></p>
<p>We are looking for a dedicated and detail-oriented Medical Insurance Verifier to join our team in Long Beach, California. The Medical Insurance Verifier role is integral to helping patients access healthcare services by assisting them with financial options and verifying their eligibility for Medi-Cal and other programs. The ideal candidate will have a strong background in medical billing, insurance verification, and financial counseling.</p><p><br></p><p>Responsibilities:</p><p>• Conduct financial screenings to determine patient eligibility for Medi-Cal, PPO, HMO and other healthcare programs.</p><p>• Guide patients through the application process for HMO, PPO, Medi-Cal, ensuring accuracy and timely submission of required documents.</p><p>• Explain available coverage options and assist patients in understanding their financial responsibilities.</p><p>• Verify insurance eligibility, financial status, and documentation to ensure services are appropriately covered.</p><p>• Collaborate with billing teams and other departments to ensure compliance with Medi-Cal regulations and accurate claims processing.</p><p>• Maintain comprehensive records of patient interactions and screenings in alignment with organizational standards.</p><p>• Stay informed about updates to HMO, PPO, Medi-Cal policies, eligibility criteria, and healthcare regulations.</p><p>• Support the organization’s operations by ensuring seamless patient access to financial assistance programs.</p><p>• Utilize electronic health record (EHR) systems to document and track patient information effectively.</p>
<p>The Robert Half Healthcare Practice is working with a healthcare organization in the Indianapolis area to add a <strong>Medical Charge Entry Specialist </strong>to their team. This will be a fully onsite position. </p><p><br></p><p><strong>Hours: </strong>Monday - Friday 8am - 5pm</p><p><br></p><p><strong>Responsibilities for the position include the following:</strong></p><ul><li><strong>Accurate Charge Entry:</strong> Precisely input physician charges into the billing system.</li><li><strong>Coding Expertise:</strong> Maintain up-to-date knowledge of all procedural and diagnostic codes (CPT, ICD-10, etc.), correctly identify appropriate codes, and educate staff on proper coding practices when errors occur.</li><li><strong>Coding Issue Resolution:</strong> Collaborate with staff to resolve coding discrepancies and associated billing problems.</li><li><strong>Daily Charge Balancing:</strong> Reconcile and balance charges on a daily basis to ensure accuracy.</li><li><strong>Payment Posting:</strong> Accurately post payments collected by the office or department.</li><li><strong>Confidentiality:</strong> Uphold strict confidentiality of all patient and financial information.</li></ul>
We are looking for a dedicated Medical Customer Service Representative to join our team in Cordova, Tennessee. In this role, you will serve as the first point of contact for patients, providing exceptional support and addressing their inquiries with attention to detail. This is a long-term contract position offering the opportunity to make a meaningful impact in a healthcare environment.<br><br>Responsibilities:<br>• Respond to incoming calls from patients, addressing inquiries and resolving concerns in a timely and detail-oriented manner.<br>• Provide clear and accurate information about medical billing, appointments, and general procedures.<br>• Utilize basic medical terminology to communicate effectively with patients and healthcare professionals.<br>• Assist patients in navigating their billing statements and resolving payment-related issues.<br>• Maintain detailed and accurate records of patient interactions and follow-ups.<br>• Collaborate with internal teams to ensure seamless communication and patient satisfaction.<br>• Uphold a high level of customer service, ensuring every patient interaction is handled with care and empathy.<br>• Handle escalated calls with patience and attention to detail, ensuring concerns are resolved appropriately.
<p>We are looking for a detail-oriented Medical Front Desk / Billing Clerk to join a thriving healthcare team in Portland, Maine. This role offers a unique opportunity to grow professionally in a supportive environment, with potential advancement into an Office Manager position. Enjoy a four-day work week with Fridays off, alongside generous benefits that include health insurance, paid vacation, and more.</p><p><br></p><p>Responsibilities:</p><p>• Manage front desk operations, including greeting patients and handling inquiries with professionalism and care.</p><p>• Process medical billing tasks accurately and efficiently, ensuring compliance with industry standards.</p><p>• Maintain and update patient records, ensuring confidentiality and attention to detail.</p><p>• Coordinate patient scheduling to optimize office workflows and enhance service delivery.</p><p>• Handle insurance claims and related documentation, resolving discrepancies as needed.</p><p>• Provide exceptional customer service, addressing patient concerns and fostering positive relationships.</p><p>• Utilize computer systems and software for administrative tasks, demonstrating strong technical skills.</p><p>• Collaborate with healthcare staff to ensure seamless communication and efficient operations.</p><p>• Uphold a high level of organization and attention to detail in all administrative duties.</p><p>• Contribute to the overall success of the office by supporting team goals and adapting to evolving needs.</p>
<p>On Behalf of our client we are looking for a dedicated Practice Manager to oversee the daily operations of their doctors office clinic near Prospect Heights , Illinois. This role is essential in ensuring seamless workflows, supporting the team, and maintaining high standards of patient care. The ideal candidate will have the ability to lead with confidence, optimize processes, and foster a collaborative and positive environment.</p><p><br></p><p>Compensation: $75k-$85k + Bonus</p><p>Client only offers PTO, and holiday pay </p><p>(Do not offer Medical, Dental, Vision, or 401k)</p><p>Hours of operation: Monday, Tuesday, Thursday: 9:00am-5:30pm</p><p>Wednesday, Friday 9:00am-2:00pm</p><p><br></p><p>Responsibilities:</p><p>• Supervise and manage daily office operations, including scheduling, staffing, and inventory management.</p><p>• Ensure compliance with healthcare regulations and internal policies.</p><p>• Oversee billing processes and medical insurance verifications.</p><p>• Collaborate with clinical leadership to drive growth initiatives and improve patient care.</p><p>• Cultivate a supportive and mission-driven team culture to promote staff satisfaction and patient outcomes.</p><p>• Maintain a consistent, high-quality experience across all patient interactions.</p><p>• Ensure the availability and proper management of office supplies and equipment.</p><p>• Handle receptionist duties and provide support for administrative tasks as needed.</p><p>• Address operational challenges with proactive problem-solving and decision-making.</p>
<p>We are looking for several detail-oriented Revenue Cycle Clerks to join our team in Federal Way, Washington. This long-term contract position focuses on managing and analyzing credit balances within the healthcare revenue cycle. The role involves critical thinking, problem-solving, and a strong ability to investigate and resolve discrepancies in medical claims. After completing a two-week in-office training, the position transitions to a fully remote setup.</p><p><br></p><p>Responsibilities:</p><p>• Analyze credit balances and determine appropriate actions to address overpayments from insurance payers.</p><p>• Conduct thorough investigations into medical claims to identify discrepancies and root causes.</p><p>• Process refunds and adjustments accurately, ensuring compliance with healthcare billing standards.</p><p>• Utilize payer portals and electronic remittance systems to review and resolve claims issues.</p><p>• Collaborate with internal teams to ensure proper documentation and resolution of revenue cycle tasks.</p><p>• Apply critical thinking to identify patterns and suggest process improvements.</p><p>• Participate in a structured training program combining classroom learning and hands-on practice.</p><p>• Handle retractions and adjust financial records based on investigative findings.</p><p>• Manage data using internal tools, Outlook, Excel, and SharePoint.</p><p>• Communicate effectively with stakeholders to address queries and provide updates.</p>
<p>Are you detail-oriented with a knack for staying organized in a fast-paced environment? A healthcare organization is seeking a Medical Coder to join its growing team. This role is ideal for someone who thrives in a collaborative and data-driven environment and is ready to contribute to meaningful results in medical billing and coding.</p><p> </p><p>Key Responsibilities:</p><p> </p><ul><li>Analyze medical documentation to accurately assign codes for diagnostics, procedures, and services using recognized systems and standards.</li><li>Ensure coding compliance with regulatory, organizational, and payer requirements.</li><li>Review insurance claims and address coding-related inquiries or discrepancies.</li><li>Collaborate with medical billers, collection specialists, and administrative staff as needed.</li><li>Maintain up-to-date knowledge of coding procedures, certifications, and industry changes.</li></ul><p><br></p>
We are looking for a detail-oriented Medical Accounts Receivable Specialist to join our team in Doylestown, Pennsylvania. In this long-term contract position, you will play a vital role in managing Medicare billing, insurance claims, and patient accounts to ensure the financial stability of the organization. This opportunity is ideal for professionals with expertise in medical billing processes and a commitment to resolving accounts efficiently and accurately.<br><br>Responsibilities:<br>• Manage Medicare billing operations, ensuring all patient accounts are handled with accuracy and compliance.<br>• Submit electronic and paper insurance claims following payer guidelines and regulatory requirements.<br>• Process patient claims promptly and oversee account management to maintain compliance standards.<br>• Conduct timely follow-ups on payments to resolve outstanding balances, collaborating with stakeholders as necessary.<br>• Regularly review work lists to prioritize accounts requiring immediate attention and action.<br>• Work assigned accounts diligently until they are fully resolved, maintaining detailed documentation throughout the process.<br>• Analyze remittances to confirm that charges processed or paid align with insurance contracts and fee schedules.<br>• Utilize and interpret billing forms such as UB04 and 1500 to ensure proper claim submission and resolution.<br>• Leverage electronic medical record systems and billing software to streamline account management and reporting.
We are looking for an experienced Accounts Receivable Clerk to join our team in Gibsonia, Pennsylvania. This role involves managing financial transactions, ensuring timely billing and payments, and maintaining accurate records for healthcare facilities. The ideal candidate will bring expertise in insurance billing and reconciliation, along with strong organizational and analytical skills.<br><br>Responsibilities:<br>• Handle accounts receivable processes for long-term care, assisted living, and independent living facilities.<br>• Perform insurance billing and follow-ups for Skilled Nursing Part A & B claims.<br>• Verify insurance details for Skilled Nursing and Home Health services.<br>• Reconcile accounts and prepare journal entries to ensure financial accuracy.<br>• Generate and analyze accounts receivable aging reports.<br>• Post private pay cash payments and process refunds efficiently.<br>• Manage consolidated billing and prepare statements for healthcare organizations.<br>• Update yearly fee schedules for Medicare and Highmark Part B services.<br>• Process miscellaneous invoices such as ambulance charges and handle mail forwarding tasks.<br>• Enter facility charges related to resident accounts and ensure proper coding of diagnosis codes.
We are looking for a Medical Collections Specialist to join our team in Federal Way, Washington. In this long-term contract position, you will play a vital role in ensuring the accurate management of medical billing, collections, and insurance claims. This is a remote opportunity within the healthcare industry, offering flexibility while maintaining regular communication with clinics, payers, and patients.<br><br>Responsibilities:<br>• Investigate and resolve insurance denials by conducting thorough account reviews from the start of patient treatment.<br>• Verify patient benefits and eligibility to ensure accurate billing and collection processes.<br>• Manage back-end collections by coordinating with payers and filing appeals to recover owed payments.<br>• Communicate effectively with clinics, payers, and patients to address outstanding balances and resolve discrepancies.<br>• Perform root cause analysis to identify underlying issues in billing or claims processing.<br>• Utilize spreadsheets and internal systems to organize and manage financial data efficiently.<br>• Collaborate with team members to meet revenue cycle goals and optimize collection efforts.<br>• Handle pre-authorizations and eligibility verifications for accurate claims submission.<br>• Demonstrate technical proficiency in Microsoft Excel and other internal systems used for billing and collections.<br>• Maintain an organized and methodical approach to all tasks, ensuring compliance with healthcare regulations.
A Hospital located in the San Fernando Valley is looking to add a Hospital Patient Account Rep to the team. The Hospital Patient Account Rep will be responsible for overseeing billing and collection processes within a hospital setting. The Hospital Patient Account Rep will also be responsible for managing Medicare managed care, commercial, PPO/HMO and Medical managed care.<br><br>Responsibilities:<br>• Conduct hospital billing and collection processes with accuracy and efficiency<br>• Handle Medicare managed care, commercial, PPO/HMO, and Medical managed care<br>• Provide training for Collector I positions<br>• Appeals and denials management.<br>• Engage in Appeals, Billing Functions, Claim Administration, and Collection Processes as part of the role<br>• Oversee the management of insurance correspondence and maintain accurate records<br>• Monitor patient accounts and take appropriate action to collect insurance payments.
Are you a compassionate detail oriented with strong financial and customer service skills looking to make a meaningful impact in patients’ lives? Our client in Holyoke, MA is seeking an experienced Patient Financial Counselor to help patients navigate the financial aspects of their healthcare journey. This is a dynamic role where your attention to detail and ability to communicate clearly will be invaluable in supporting individuals through financial processes and ensuring everyone gets the care they need. Responsibilities: Provide financial counseling to patients, including clear explanations of payment responsibilities, cost estimates, and insurance coverage. Assist patients in discussing and setting up payment plans or financial arrangements that meet their needs. Verify patient insurance eligibility and benefits, and coordinate prior authorizations when required. Collaborate with healthcare providers, insurance companies, and billing staff to resolve account discrepancies or payment issues. Educate patients on potential financial assistance programs and help them complete necessary applications. Respond to inquiries regarding charges, balances, and general financial concerns in a detail oriented and empathetic manner. Maintain accurate and timely records of counseling interactions and account adjustments. Ensure compliance with industry regulations and organizational policies related to patient financial counseling.
<p>We’re partnering with a well-established credit union experiencing significant growth and team integration! Their collections department now supports both direct and indirect lending and is seeking a service-minded professional to join their team.</p><p><br></p><p>Apply today or contact our team at 563-359-3995 to learn more. Christin, Lydia, and Erin are great points of contact!</p><p><br></p><p>Details:</p><p>Location - Onsite: Moline, IL</p><p>Hours: M-F 8:30am-5pm</p><p>Duration: Contract-to-Hire</p><p><br></p><p>Key Responsibilities:</p><p>- Handle early-stage delinquency queues (typically 7+ days past due) with a focus on proactive, respectful outreach via phone, text, and email</p><p>- Respond to inbound member calls regarding locked accounts, payment issues, and account recovery</p><p>- Collaborate with team members to find solutions and bring accounts back into good standing</p><p>- Progress into more complex queues over time, with opportunities to develop negotiation skills</p><p>- Contribute to a team culture that emphasizes member service, accountability, and collaboration</p>
<p><strong>Front Desk Lead – Healthcare Office</strong></p><p><strong>Hours:</strong> 8:00 AM – 5:00 PM (with a 1-hour lunch). Occasional early shift at 7:00 AM may be required for coverage.</p><p><br></p><p>Join a <strong>well-respected healthcare client in the Quad Cities</strong> as a <strong>Front Desk Lead</strong>. This position plays a vital role in maintaining accuracy and efficiency in scheduling, insurance verification, and medical billing while providing oversight and guidance to the front desk team. If you’re detail-oriented, thrive in a fast-paced clinic environment, and enjoy supporting both patients and staff, this is an excellent opportunity to grow your career.</p><p>Contact <strong>Lydia, Christin, or Erin</strong> at <strong>563-359-3995</strong>.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Ensure scheduling accuracy and compliance with provider parameters.</li><li>Complete insurance verification and eligibility checks prior to patient appointments.</li><li>Manage appointment scheduling and rescheduling as needed.</li><li>Develop and maintain staff schedules to ensure proper front desk coverage.</li><li>Provide hands-on support to the scheduling department during high-volume periods.</li><li>Coach and support staff by addressing errors, providing feedback, and fostering accountability.</li><li>Assist with medical billing tasks, including claim submission, payment posting, and following up on outstanding balances.</li></ul><p><strong>Why You’ll Love This Role:</strong></p><p>This is a great opportunity to step into a <strong>leadership position</strong> with a respected healthcare organization that values accuracy, teamwork, and patient care. You’ll play an integral role in improving front desk and billing processes while ensuring a seamless experience for both providers and patients.</p>
