We are looking for a detail-oriented Subcontractor Prequalification Administrator to join our team on a contract basis in Phoenix, Arizona. In this role, you will be responsible for ensuring subcontractor compliance, analyzing financial data, and maintaining confidential records to support our operations. This position is ideal for someone with a strong background in finance or accounting and experience in the construction industry.<br><br>Responsibilities:<br>• Evaluate and process subcontractor prequalification applications to ensure compliance with organizational standards.<br>• Analyze financial and project-related data to identify potential risks and provide insights for decision-making.<br>• Collaborate with subcontractors to address compliance issues and gather necessary documentation.<br>• Interpret construction-related contracts and assess associated scope risks.<br>• Maintain organized and confidential records of subcontractor information and evaluations.<br>• Utilize advanced Excel and database systems to manage and analyze data efficiently.<br>• Present data findings with clear recommendations to highlight red flags or areas requiring further investigation.<br>• Support project accounting activities and ensure alignment with financial objectives.<br>• Ensure adherence to industry codes and standards in all subcontractor-related processes.<br>• Assist in preparing reports and documentation for internal and external stakeholders.
<p>We are looking for a Sr. Software Engineer to join our team on a long-term contract basis. This role offers an exciting opportunity to collaborate with cross-functional teams in Quality, Environment, Health & Safety, and Manufacturing to drive impactful system implementations and enhancements. The ideal candidate will bring a combination of technical expertise and strong interpersonal skills to support end-users and contribute to system improvements.</p><p><br></p><p>Responsibilities:</p><p>• Lead requirements gathering sessions with stakeholders from Quality, Environment, Health & Safety, and Manufacturing to ensure alignment on system needs.</p><p>• Design and deliver training programs to equip end-users with the skills necessary to effectively utilize new systems.</p><p>• Participate in every phase of the system implementation lifecycle, from planning to deployment.</p><p>• Collaborate with business teams to develop initial business cases and gain stakeholder approval for proposed solutions.</p><p>• Work within the IT organization to create and refine roadmaps for system enhancements and integrations.</p><p>• Define and oversee testing protocols, data migration processes, and strategies for global system deployment.</p><p>• Manage helpdesk support tickets to address user concerns and provide timely solutions.</p><p>• Contribute to the design and execution of system improvements in alignment with organizational goals.</p>
We are looking for a skilled Lead Technical Support Analyst to join our team in Clearwater, Florida, on a Contract-to-permanent basis. This role involves providing in-depth technical assistance to customers, leveraging mechanical and electrical expertise to resolve issues efficiently. The ideal candidate will thrive in a fast-paced healthcare environment, ensuring customer satisfaction while maintaining high standards of professionalism.<br><br>Responsibilities:<br>• Address customer inquiries and troubleshoot technical issues with accuracy and efficiency.<br>• Apply mechanical and electrical knowledge, including the use of diagnostic tools like voltmeters, to identify and resolve equipment malfunctions.<br>• Manage challenging customer situations with professionalism and effective de-escalation techniques.<br>• Collaborate with colleagues to ensure seamless communication and successful resolution of technical problems.<br>• Create and maintain detailed documentation for technical procedures and training purposes.<br>• Stay updated on new technologies and processes, continuously enhancing technical expertise.<br>• Assist with the repair and maintenance of mechanical equipment as required.<br>• Demonstrate dependability and consistency in handling inbound customer support tasks.<br>• Foster teamwork and a positive work environment in all interactions.
<p>We are seeking a <strong>Digital Project Manager</strong> to oversee the planning, execution, and delivery of digital initiatives across web, mobile, and marketing platforms. This role is ideal for someone who thrives in fast-paced environments, excels at cross-functional collaboration, and is passionate about bringing digital strategies to life.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage the full lifecycle of digital projects, from scoping and requirements gathering to delivery and post-launch support.</li><li>Collaborate with design, development, marketing, and business teams to align deliverables with objectives.</li><li>Create project timelines, track milestones, and ensure deadlines are met.</li><li>Define project scope, allocate resources, and manage budgets effectively.</li><li>Monitor project risks, identify roadblocks, and implement solutions proactively.</li><li>Facilitate client and stakeholder communication, providing regular updates and status reports.</li><li>Ensure all projects follow best practices, brand guidelines, and quality standards.</li><li>Support continuous improvement by evaluating project outcomes and recommending optimizations.</li></ul><p><br></p>
<p><strong>Prior Roles Experience:</strong></p><ul><li>Previously responsible for the <strong>design and implementation</strong> of IT systems across multiple operational contexts, including infrastructure, applications, cloud, and on-premises.</li><li>Prior <strong>Solutions Architect, Solutions Engineer, or similar hands-on systems design experience</strong> strongly preferred—experience in pre-sales or Customer Success settings is advantageous.</li><li>Relevant experience working in a <strong>Managed Services</strong> or consulting role is highly desirable.</li></ul><p><br></p><p><strong>Technical Expertise and Knowledge:</strong></p><p><strong><em>Operating Systems & Infrastructure Management:</em></strong></p><ul><li>Recent hands-on experience with <strong>Windows Server and Linux systems administration</strong>.</li><li>Familiarity with <strong>Unix variants and Mac OS</strong>; administration experience is a plus.</li><li>Proficiency in managing on-premises infrastructure, including:</li><li>Rack management.</li><li>Power and cooling demand management.</li><li>Physical security.</li></ul><p><strong><em>Cloud Computing & Virtualization:</em></strong></p><ul><li>Familiarity with <strong>Microsoft Azure</strong> and other IaaS providers preferred.</li><li>Expertise with hypervisor platforms such as <strong>VMware vSphere/ESXi, Microsoft Hyper-V, Nutanix AHV</strong>, or other virtualization environments strongly preferred.</li></ul><p><strong><em>Networking Design & Deployment:</em></strong></p><ul><li>Strong enterprise networking experience, including TCP/IP, DNS, DHCP, VLAN segmentation, routing and switching, and wireless.</li><li>Familiarity with <strong>enterprise-class hardware vendors</strong>, such as Cisco, Meraki, and HPE/Aruba, for network deployment and security (e.g., Palo Alto, Fortinet).</li><li>Additional familiarity with SMB/”prosumer” vendors like <strong>Ubiquiti/UBNT, SonicWall, or Mikrotik</strong> is a plus.</li><li>Experience with <strong>load balancers, VPN appliances/concentrators</strong>, and network protocols across enterprise environments.</li><li>Extensive knowledge of DAS, NAS, SAN, and contemporary network storage solutions using protocols such as iSCSI, CIFS, FibreChannel, and NFS.</li><li>Significant experience writing scripts for PowerShell, Python, or Linux Shell (BASH).</li><li>Proficiency in tools designed for operational management, performance monitoring, endpoint management/RMM, and patch/vulnerability management solutions.</li><li>Prior experience administrating <strong>Microsoft Office 365 Services</strong>.</li><li>Familiarity with Microsoft Exchange or <strong>Google Workspace/G Suite</strong> is a plus.</li><li>Expertise in translating compliance requirements into technical configurations and solutions, with knowledge of applicable compliance standards (e.g., ISO 27001, SOX).</li></ul><p><br></p>
We are looking for a talented 3D Designer to craft innovative and visually compelling retail displays. This role is ideal for a creative individual who thrives on combining technical design skills with artistic problem-solving to make a meaningful impact in the manufacturing industry.<br><br>Responsibilities:<br>• Design and develop high-quality 3D models and illustrations for retail displays using SolidWorks and Illustrator.<br>• Collaborate with cross-functional teams to ensure designs align with project goals and branding standards.<br>• Translate conceptual ideas into detailed and visually appealing 3D representations.<br>• Optimize designs for manufacturing processes, ensuring efficiency and feasibility.<br>• Participate in project planning, offering creative input to enhance design outcomes.<br>• Conduct quality checks and revisions to refine 3D models based on project requirements.<br>• Stay up-to-date with industry trends and incorporate innovative techniques into design work.<br>• Manage multiple projects simultaneously while adhering to deadlines and quality standards.<br>• Provide technical expertise to troubleshoot design challenges and propose effective solutions.
We are looking for an experienced Sage Consultant to join our team in The Woodlands, Texas. This Contract-to-permanent position offers an exciting opportunity to apply your expertise in ERP integration and business application programming to drive operational improvements. The ideal candidate will possess strong technical knowledge and the ability to collaborate effectively with cross-functional teams.<br><br>Responsibilities:<br>• Lead the integration of Sage 100 with other ERP systems to optimize business operations.<br>• Analyze and document business requirements to support system enhancements and configurations.<br>• Collaborate with stakeholders to implement change management strategies that ensure smooth transitions.<br>• Develop and maintain Advanced Business Application Programming (ABAP) solutions to meet organizational needs.<br>• Provide technical guidance and troubleshooting for Epicor and Oracle NetSuite technologies.<br>• Facilitate training sessions to enhance user adoption of new systems and processes.<br>• Perform system audits to identify and address potential inefficiencies.<br>• Monitor and report on project progress, ensuring timely delivery of milestones.<br>• Maintain clear and consistent communication with both technical and non-technical teams.<br>• Advocate for best practices in ERP system management and integration.
<p><strong>Skills and Knowledge:</strong></p><ul><li>Excellent understanding of Relational Database Design</li><li>Strong technical experience in database development, performing DDL operations, writing queries and stored procedures, and optimizing database objects</li><li>Working knowledge of ETL using SSIS or comparable tool</li><li>Solid reporting skills preferably using SSRS</li><li>Establishment and implementation of reporting tools to create reports and dashboards using SSRS, Power BI, Tableau, or similar analytic tool</li><li>Experience with Data management standards such as data governance is a plus</li><li>Effective analyst able to work closely with non-technical users</li><li>Knowledge of MS Access, MS Visual Studio, Crystal Reports or Datawatch Monarch is a plus</li><li>Proficiency in interpersonal communication, presentation, problem solving and</li></ul><p><br></p>
<p><strong>About the Role:</strong></p><p> We are looking for a <strong>Sr. BI Developer</strong> to join our data and analytics team. This role is perfect for someone who is passionate about turning data into actionable insights, building scalable BI solutions, and leveraging modern tools like <strong>Power BI, Python, and Microsoft Fabric</strong> to drive decision-making across the organization. You will partner with business stakeholders, data engineers, and analysts to design, develop, and optimize enterprise reporting and analytics solutions.</p><p><strong>What You’ll Do:</strong></p><ul><li>Design and develop advanced <strong>Power BI dashboards and reports</strong> that provide meaningful insights and support strategic initiatives.</li><li>Use <strong>Python</strong> for data wrangling, automation, and advanced analytics.</li><li>Work with <strong>Microsoft Fabric</strong> to design and optimize scalable data models and pipelines.</li><li>Collaborate with business users to gather requirements, translate them into technical solutions, and deliver high-quality BI products.</li><li>Implement and maintain best practices for BI development, data visualization, and performance tuning.</li><li>Ensure data accuracy, consistency, and security across reporting platforms.</li><li>Mentor junior developers and contribute to BI standards and governance frameworks.</li></ul><p><br></p>
<p>We are seeking a talented and detail-oriented <strong>Graphic Designer</strong> with proven expertise in <strong>packaging design</strong> and <strong>visual merchandising displays</strong>. This role is ideal for a creative professional who can balance strong conceptual thinking with hands-on execution—bringing brand stories to life across packaging, retail environments, and point-of-sale displays.</p><p>Key Responsibilities</p><ul><li><strong>Packaging Design:</strong></li><li>Conceptualize, design, and produce packaging solutions that are visually compelling, functional, and aligned with brand guidelines.</li><li>Develop dielines, mock-ups, and production-ready artwork in collaboration with vendors and print suppliers.</li><li>Ensure packaging designs consider cost efficiency, sustainability, and customer experience.</li><li><strong>Visual Merchandising & Display:</strong></li><li>Create engaging in-store displays, point-of-purchase (POP) materials, and signage that drive consumer engagement and elevate the retail experience.</li><li>Translate brand identity into physical merchandising solutions for retail and showroom environments.</li><li>Partner with cross-functional teams (marketing, product, retail) to execute seasonal and promotional campaigns.</li><li><strong>Creative & Production Support:</strong></li><li>Collaborate with marketing and product teams to ensure packaging and displays are integrated with broader brand campaigns.</li><li>Prepare high-quality production files and oversee print proofing to maintain accuracy and brand standards.</li><li>Stay up to date with industry trends, materials, and retail innovation to bring fresh ideas to the team.</li></ul><p><br></p>
<p>We are looking for a skilled Web Developer to join our team Remotely on a long-term contract basis. In this role, you will be responsible for creating high-quality, interactive web applications that exceed customer expectations. This position offers the opportunity to collaborate with cross-functional teams, including designers, engineers, and product managers, to deliver innovative solutions.</p><p><br></p><p>About Us</p><p>We’re a fast-moving cybersecurity startup focused on strategy, business development, and marketing within a small business unit. Our website is already live and functional, and we’re now looking to optimize and expand it to better support our growth and customer engagement goals.</p><p><br></p><p>What You’ll Do</p><ul><li>Enhance and build out existing website features</li><li>Convert static designs into interactive sections</li><li>Build reusable templates and improve layout flow</li><li>Conduct light business analysis to support marketing goals</li><li>Collaborate with our current developer and design team</li><li>Help drive demo requests through improved UX and design execution</li></ul><p>Team & Structure</p><ul><li>Small, collaborative team with 3 full-time employees and 2 contractors</li><li>You’ll report directly to leadership and work closely with our current web developer</li><li>Ideal for someone entry-level, with a great attitude and willingness to learn</li></ul>
<p><strong>Job Description:</strong></p><p>We are seeking an organized and innovative <strong>Digital Project Manager</strong> to oversee the successful planning, execution, and delivery of digital transformation projects within our organization. As a Digital Project Manager, you will be responsible for coordinating cross-functional teams, aligning technical efforts with business objectives, and ensuring the projects are completed on time and within budget. This role requires expertise in agile project management methodologies, strong leadership abilities, and a deep understanding of digital environments, including cloud migration, AI integration, and iterative delivery processes.</p><p><br></p><p>The ideal candidate will have experience managing complex digital initiatives, promoting collaboration across departments, and fostering continuous improvement within teams to drive business agility. If you thrive in fast-paced environments and enjoy leading cutting-edge digital transformation projects, we want to hear from you!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li><strong>Plan and Execute Digital Projects</strong>: Develop detailed project plans, define scope, establish timelines, and allocate resources effectively for digital initiatives, such as cloud migration, AI implementation, and software development projects.</li><li><strong>Promote Agile Methodologies</strong>: Lead teams using Scrum, Kanban, SAFe®, or other iterative delivery frameworks to ensure flexibility and adaptability to shifting priorities.</li><li><strong>Stakeholder Alignment</strong>: Collaborate with executive stakeholders to align technical execution with organizational goals and customer needs </li><li><strong>Cross-Functional Collaboration</strong>: Facilitate collaboration between technical teams, project management offices (PMOs), analysts, and business stakeholders to eliminate silos and promote efficiency.</li><li><strong>Risk and Resource Management</strong>: Identify and mitigate risks while ensuring optimal allocation of resources across multiple projects.</li><li><strong>Continuous Improvement</strong>: Actively assess project outcomes and implement improvements for future project delivery, ensuring alignment with strategic priorities.</li><li><strong>Quality Assurance</strong>: Monitor project progress and ensure deliverables meet established quality standards.</li><li><strong>Reporting and Communication</strong>: Prepare regular status reports and communicate updates to stakeholders clearly and effectively.</li></ul><p><br></p>
<p>SUMMARY/OBJECTIVE</p><p>This position is an entry-level position responsible for performing basic data analysis, assisting in troubleshooting system issues, and supporting the implementation of technical solutions. The role focuses on learning and applying best practices in IT systems, data management, and performance monitoring. As a key contributor to the IT team, the analyst helps maintain system functionality and works on foundational tasks to support larger IT projects.</p><p><br></p><p>ESSENTIAL FUNCTIONS</p><p>• Assist in the collection, organization, and analysis of data to support system performance monitoring and IT solution improvements.</p><p>• Perform basic troubleshooting and resolve hardware, software, and network-related issues, escalating complex problems when necessary.</p><p>• Support the implementation of IT solutions by gathering and organizing technical data and assisting with configuration tasks.</p><p>• Provide remote support for basic network services, including connectivity, VPN, and firewall troubleshooting under supervision.</p><p>• Assist in the development and maintenance of user documentation, internal procedures, and training materials.</p><p>• Participate in team meetings and audits, providing input on system performance and data validation processes.</p><p>• Document and manage tasks, service tickets, and project updates through ConnectWise or a similar platform.</p><p>• Communicate with users as needed to provide updates on support requests or incidents, ensuring a positive user experience.</p><p>• Stay informed on emerging technologies and best practices by reviewing IT publications and completing relevant training.</p>
<p>This is a <strong>proactive recruiting opportunity</strong>. We are building a pipeline of <strong>Tier 1 IT Help Desk Technicians</strong> to support incoming demand. Candidates will be the first contacted when positions open.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Serve as the first point of contact for all IT support requests</li><li>Troubleshoot hardware, software, and network issues remotely or in person</li><li>Create and update tickets in the ITSM system</li><li>Escalate complex issues to Tier 2 technicians</li></ul>
We are looking for a dedicated Help Desk Analyst I to join our team in Milwaukee, Wisconsin. In this role, you will provide essential technical support for desktop and mobile devices, ensuring smooth and secure operations for end-users. This is a long-term contract position that offers the opportunity to collaborate with other IT teams and contribute to maintaining high standards of performance and reliability.<br><br>Responsibilities:<br>• Deliver front-line technical support to end-users, addressing hardware, software, and peripheral issues.<br>• Install, configure, and manage desktop and laptop systems, operating environments, and standard applications.<br>• Set up and maintain peripheral devices such as printers, monitors, and projectors.<br>• Perform routine system tasks, including imaging, patch management, and software updates to ensure optimal performance and security.<br>• Log incidents, service requests, and solutions in the IT service management system for tracking and reporting purposes.<br>• Provide end-user training and guidance on technology best practices and security protocols.<br>• Collaborate with infrastructure, security, and application teams to resolve complex technical issues.<br>• Support and maintain displays and projectors in meeting rooms to ensure functionality.<br>• Troubleshoot basic networking issues using appropriate tools and methods.
We are looking for a skilled Desktop Support Analyst to join our team in New York, NY. In this long-term contract position, you will play a vital role in ensuring seamless technology support for end-users, focusing on hardware and software troubleshooting, device management, and user authentication. This is an excellent opportunity to leverage your technical expertise in a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Provide technical support for Apple devices, including laptops, desktops, and mobile devices.<br>• Manage and maintain device configurations using Jamf Pro for Apple devices.<br>• Troubleshoot hardware issues and ensure timely resolution to minimize downtime.<br>• Administer Okta for user authentication and access management.<br>• Support Apple iOS devices, ensuring optimal performance and functionality.<br>• Collaborate with team members to address complex technical issues and develop solutions.<br>• Maintain accurate documentation of technical processes and resolutions.<br>• Assist with the deployment and configuration of new hardware and software.<br>• Deliver exceptional customer service to end-users, addressing their technical concerns promptly.<br>• Monitor and report on system performance to identify areas for improvement.
<p><strong>Job Title:</strong> Technical Program Manager II (Contractor)</p><p><strong>Service Type</strong>: 39 Week Contract, Potential for Extension </p><p><strong>Location</strong>: Irvine, CA or Philadelphia, PA </p><p><strong>Department</strong>: [Security, Compliance, or Program Management]</p><p><strong>Position Summary:</strong></p><p>We are seeking a seasoned Technical Program Manager to lead a high-impact enterprise security audit readiness initiative. This role is pivotal in ensuring organizational preparedness for a formal security audit by managing cross-functional collaboration, compliance tracking, and executive-level reporting. The ideal candidate will bring deep experience in technical project management, particularly in security and compliance environments.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and coordinate a large-scale enterprise security audit readiness program.</li><li>Collaborate with cross-functional teams including Information Security, Engineering, Architecture, Compliance, Legal, and Application Support.</li><li>Manage and track remediation efforts across 80+ applications and multiple technology stacks.</li><li>Oversee tasks such as vulnerability remediation, vendor compliance assessments, system architecture reviews, and penetration test preparation.</li><li>Develop and maintain project documentation, timelines, and status reports.</li><li>Prepare and deliver executive-level presentations and briefings.</li><li>Ensure alignment with compliance frameworks such as SOC 2, ISO, and internal governance standards.</li></ul>
We are looking for a Systems Engineer to join our team in Southfield, Michigan. In this role, you will design, implement, and maintain various IT systems, ensuring their reliability, scalability, and security. This position will require a proactive approach to problem-solving and collaboration to support organizational goals.<br><br>Responsibilities:<br>• Design, install, and configure hardware, software, and networking systems to align with organizational requirements.<br>• Monitor and maintain IT systems to ensure optimal performance, availability, and compliance with security policies.<br>• Diagnose and resolve technical issues, providing timely support to users and team members.<br>• Develop and implement automation solutions to streamline operations and enhance system integration.<br>• Participate in the planning, deployment, and maintenance of cloud-based infrastructure to support scalability.<br>• Create and maintain detailed documentation of system architecture, configurations, and operational procedures.<br>• Collaborate with cybersecurity teams to ensure systems are secure and meet regulatory compliance standards.<br>• Manage and optimize Active Directory and other directory services for seamless user and resource management.<br>• Work with backup and recovery technologies to safeguard critical data and ensure business continuity.<br>• Support and manage Microsoft Azure services, including Azure Active Directory, Azure Sentinel, and Azure SQL Database.
<p>Our client is a small MSP in Hartford. We're looking for someone 20-30 hours per week to help out with project work, will revolve heavily around Windows 11 migration but may include other small projects. Very flexible on scheduling, can work with the candidate to best fit their schedule but they must have availability during business hours so can’t be side work for someone already working. May occasionally need to travel to customer sites but 90% of the work can be done remotely, this person will be doing project work and not responding to client tickets.</p>
We are looking for a dedicated Help Desk Analyst I to provide essential IT support in a dynamic business services environment. This is a contract position based in Waukesha, Wisconsin, where you will play a key role in ensuring smooth daily operations for a company of approximately 200 employees. The ideal candidate will have strong technical expertise and a customer-focused approach to resolving issues efficiently.<br><br>Responsibilities:<br>• Deliver prompt and effective technical support for end-user issues, including hardware, software, and peripheral troubleshooting.<br>• Perform laptop imaging for onboarding new employees, ensuring systems are configured according to company standards.<br>• Manage and resolve IT support tickets using FreshService or similar ticketing systems, maintaining a focus on timely resolution.<br>• Provide hands-on support to maintain operational continuity, addressing issues such as printer malfunctions and system errors.<br>• Collaborate with IT team members to prioritize tasks and ensure smooth workflow, especially during team absences or project demands.<br>• Maintain clear communication with users and team members, ensuring technical solutions are understood and implemented effectively.<br>• Assist with basic troubleshooting and ensure all IT inquiries are addressed in alignment with the company’s customer-first philosophy.<br>• Ensure consistent documentation and follow-up on unresolved tickets to minimize disruptions.<br>• Support the IT team in ongoing projects, including SharePoint migration, as needed.<br>• Work onsite to provide direct assistance and foster strong user relationships.
We are looking for a talented Programmer Analyst to join our team in New York, New York. In this role, you will design and maintain applications, manage data integration, and ensure system security while collaborating with cross-functional teams. The ideal candidate will have expertise in VB.Net, SQL Server, and Crystal Reports, along with a strong background in technical documentation and supporting manufacturing or consumer products environments.<br><br>Responsibilities:<br>• Design, develop, and maintain software applications using VB.Net and SQL Server tools, including Management Studio 17.3.<br>• Create, customize, and optimize Crystal Reports to meet business reporting requirements.<br>• Implement and support integrations with external trading partners to ensure seamless data exchange.<br>• Perform data transformation processes to maintain data accuracy and integrity across systems.<br>• Develop and manage secure web portals for accessing production systems.<br>• Produce clear and detailed technical documentation for applications, system integrations, and workflows.<br>• Collaborate with various teams to gather requirements and deliver tailored solutions.<br>• Identify, troubleshoot, and resolve issues related to applications, integrations, and data processing.<br>• Adhere to best practices for coding, security, and compliance standards.<br>• Contribute to technology initiatives aimed at enhancing efficiency within a manufacturing or consumer products environment.
<p><strong>Prior Roles Experience:</strong></p><ul><li>Previously responsible for the <strong>design and implementation</strong> of IT systems across multiple operational contexts, including infrastructure, applications, cloud, and on-premises.</li><li>Prior <strong>Solutions Architect, Solutions Engineer, or similar hands-on systems design experience</strong> strongly preferred—experience in pre-sales or Customer Success settings is advantageous.</li><li>Relevant experience working in a <strong>Managed Services</strong> or consulting role is highly desirable.</li></ul><p><br></p><p><strong>Technical Expertise and Knowledge:</strong></p><p><strong><em>Operating Systems & Infrastructure Management:</em></strong></p><ul><li>Recent hands-on experience with <strong>Windows Server and Linux systems administration</strong>.</li><li>Familiarity with <strong>Unix variants and Mac OS</strong>; administration experience is a plus.</li><li>Proficiency in managing on-premises infrastructure, including:</li><li>Rack management.</li><li>Power and cooling demand management.</li><li>Physical security.</li></ul><p><strong><em>Cloud Computing & Virtualization:</em></strong></p><ul><li>Familiarity with <strong>Microsoft Azure</strong> and other IaaS providers preferred.</li><li>Expertise with hypervisor platforms such as <strong>VMware vSphere/ESXi, Microsoft Hyper-V, Nutanix AHV</strong>, or other virtualization environments strongly preferred.</li></ul><p><strong><em>Networking Design & Deployment:</em></strong></p><ul><li>Strong enterprise networking experience, including TCP/IP, DNS, DHCP, VLAN segmentation, routing and switching, and wireless.</li><li>Familiarity with <strong>enterprise-class hardware vendors</strong>, such as Cisco, Meraki, and HPE/Aruba, for network deployment and security (e.g., Palo Alto, Fortinet).</li><li>Additional familiarity with SMB/”prosumer” vendors like <strong>Ubiquiti/UBNT, SonicWall, or Mikrotik</strong> is a plus.</li><li>Experience with <strong>load balancers, VPN appliances/concentrators</strong>, and network protocols across enterprise environments.</li><li>Extensive knowledge of DAS, NAS, SAN, and contemporary network storage solutions using protocols such as iSCSI, CIFS, FibreChannel, and NFS.</li><li>Significant experience writing scripts for PowerShell, Python, or Linux Shell (BASH).</li><li>Proficiency in tools designed for operational management, performance monitoring, endpoint management/RMM, and patch/vulnerability management solutions.</li><li>Prior experience administrating <strong>Microsoft Office 365 Services</strong>.</li><li>Familiarity with Microsoft Exchange or <strong>Google Workspace/G Suite</strong> is a plus.</li><li>Expertise in translating compliance requirements into technical configurations and solutions, with knowledge of applicable compliance standards (e.g., ISO 27001, SOX).</li></ul><p><br></p>
<p>We are seeking a <strong>Senior Application Support Analyst</strong> to provide advanced technical support and expertise for mission-critical business applications. In this role, you will act as a key liaison between IT, business stakeholders, and third-party vendors, ensuring applications remain reliable, secure, and optimized for business performance. The ideal candidate is a problem-solver with strong communication skills and the ability to lead incident response, root cause analysis, and continuous improvement initiatives.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary escalation point for complex application issues and incidents.</li><li>Troubleshoot and resolve application errors, performance bottlenecks, and integration issues.</li><li>Monitor application health, uptime, and performance using advanced monitoring tools.</li><li>Partner with development, infrastructure, and database teams to ensure seamless deployments and upgrades.</li><li>Conduct root cause analysis (RCA) and implement long-term corrective measures.</li><li>Maintain application configuration, user access, and security compliance.</li><li>Document support procedures, known issues, and solutions for knowledge sharing.</li><li>Mentor junior analysts and provide technical guidance for critical incidents.</li><li>Collaborate with vendors for patching, enhancements, and SLA management.</li></ul><p><br></p>
