<p><strong>Description of Position:</strong></p><p> The IT Project Manager will oversee enterprise technology projects from initiation to delivery. The role includes creating project plans, managing budgets, and communicating progress to stakeholders.</p>
We are looking for a skilled Software Developer to join our team on a long-term contract basis in Pittsburgh, Pennsylvania. This role focuses on backend development, requiring expertise in C#, ASP.NET, JavaScript, and database management. The ideal candidate will be passionate about innovation and thrive in creating efficient, user-friendly applications while collaborating with cross-functional teams.<br><br>Responsibilities:<br>• Design, develop, and implement new features to enhance existing applications.<br>• Collaborate closely with cross-functional teams to define technical requirements and deliver solutions.<br>• Write clean, efficient, and maintainable code following industry best practices.<br>• Review and improve code quality through thorough debugging and testing.<br>• Optimize application performance to ensure smooth functionality.<br>• Troubleshoot and resolve issues in existing systems, ensuring backward compatibility.<br>• Gather and analyze user feedback to enhance application usability and functionality.<br>• Stay updated with emerging technologies and recommend their integration where beneficial.<br>• Participate in Agile Scrum processes, including planning, reviews, and retrospectives.
<p>We are seeking a skilled Systems Administrator to join Robert Half and play a critical role in managing, maintaining, and optimizing our IT systems and networks. As a Systems Administrator, you will ensure the seamless operation of our technical infrastructure, troubleshoot issues, and contribute to the implementation of innovative IT solutions. This role combines technical expertise with excellent customer service to support both internal teams and organizational goals.</p>
<p>We are looking for an experienced Controller and IT Manager to oversee the financial and information technology operations of our organization in Perrysburg, Ohio. This position plays a critical role in ensuring the company’s financial stability and operational efficiency by providing accurate insights and managing key processes. The ideal candidate will possess strong ethical standards, sound judgment, and the ability to take ownership of responsibilities.</p><p>Responsibilities:</p><p>• Manage cash flow and oversee treasury functions to ensure financial health and stability.</p><p>• Supervise accounting activities, compliance measures, and human resources functions.</p><p>• Prepare detailed financial reports and analyses to support informed business decisions.</p><p>• Develop and maintain budgets and forecasts to guide organizational planning.</p><p>• Coordinate tax planning and filing processes with external firms.</p><p>• Oversee the information technology program, collaborating with IT experts to ensure system functionality.</p><p>• Select and manage service providers for accounting, employee benefits, and corporate insurance.</p><p>• Implement and monitor financial software systems, ensuring efficiency and accuracy.</p><p>• Lead initiatives to optimize financial and IT processes across the organization.</p>
We are looking for an experienced IT Support Analyst to join our team in Columbia, South Carolina. In this role, you will provide technical assistance to end-users, ensuring systems and devices operate seamlessly across multiple locations. If you excel in problem-solving and have a passion for technology and customer service, we invite you to contribute to our dynamic IT environment.<br><br>Responsibilities:<br>• Deliver comprehensive technical support to end-users, addressing and resolving hardware, software, and IT-related issues via a ticketing system.<br>• Escalate unresolved or complex technical problems to the IT Director for advanced troubleshooting.<br>• Install, configure, upgrade, and maintain hardware, software, and peripheral devices for both onsite and remote users.<br>• Manage user accounts by creating, modifying, and disabling access while adhering to internal security policies.<br>• Ensure adherence to IT security protocols and organizational policies to safeguard systems and data.<br>• Provide onsite IT support at branch locations, requiring occasional travel.<br>• Monitor endpoint management systems and ensure the proper functioning of backup processes.<br>• Collaborate with third-party vendors to address warranty and technical service needs.<br>• Assist with onboarding new employees, delivering user training, and contributing to IT-related projects.
We are looking for an experienced Applications Architect to join our team in De Pere, Wisconsin. This is a long-term contract opportunity ideal for a detail-oriented individual with a strong background in Android development and application architecture. The role offers a dynamic environment where you’ll contribute to designing innovative solutions for the hospitality industry.<br><br>Responsibilities:<br>• Lead the design and development of Android applications using Kotlin, ensuring high-quality and scalable solutions.<br>• Oversee the full lifecycle of app development, from concept through deployment and maintenance.<br>• Develop and implement application architecture strategies to optimize performance and user experience.<br>• Collaborate with cross-functional teams to integrate APIs and ensure seamless functionality.<br>• Utilize AWS technologies to support cloud-based infrastructure and services.<br>• Review and refine existing applications, ensuring alignment with industry standards and best practices.<br>• Provide mentorship and technical guidance to developers at the entry level.<br>• Analyze and troubleshoot application issues, delivering timely resolutions.<br>• Conduct code reviews to maintain high coding standards and reliability.<br>• Stay updated with emerging technologies and trends to enhance development processes.
We are looking for a Jr Technical Writer/Video Tech Support Analyst to join our team in Clearwater, Florida. This is a Contract to permanent position within the healthcare industry, offering a unique opportunity to combine technical writing expertise with video production skills. The ideal candidate will have a strong ability to create clear and accurate documentation while also producing high-quality video content for various purposes.<br><br>Responsibilities:<br>• Create and edit user manuals, installation guides, technical specifications, and other documentation to support products and services.<br>• Collaborate with engineers, product managers, and subject matter experts to gather and verify technical information.<br>• Transform complex technical concepts into clear, accessible content tailored to diverse audiences.<br>• Update and maintain documentation repositories to reflect product changes and new releases.<br>• Ensure all written materials align with company style guides and adhere to industry standards.<br>• Plan, shoot, and edit high-quality video content for training, marketing, product demonstrations, and internal communications.<br>• Set up and manage lighting, audio, and video equipment to achieve optimal production quality.<br>• Work closely with the marketing team to develop creative video concepts that support branding and organizational goals.<br>• Oversee video project timelines, ensuring timely delivery and adherence to quality expectations.<br>• Troubleshoot technical issues with equipment and software to maintain smooth operations.
<p>Robert Half is seeking a <strong>Power Platform Architect</strong> to support a <strong>public sector/agency transformation initiative</strong>. This role involves building secure Power Platform solutions — specifically Power Pages integrated with Dataverse, SharePoint, and Azure Blob Storage — to support document submission and routing workflows. The position is <strong>remote</strong>, starting as a <strong>6-month contract</strong> with strong potential to extend. Apply today!</p><p><strong>Job Details:</strong></p><ul><li><strong>Schedule:</strong> Standard business hours (remote)</li><li><strong>Duration:</strong> 6 months to start, with potential to extend</li><li><strong>Location:</strong> Remote </li></ul><p><strong>Job Responsibilities:</strong></p><ul><li>Design and implement Power Pages for secure document submission and routing</li><li>Integrate Power Pages with Dataverse, SharePoint, and Azure Blob Storage</li><li>Develop governance and security frameworks (including DLP policies) from the ground up</li><li>Provide technical leadership and collaborate closely with internal teams to ensure adoption and smooth implementation</li><li>Deliver at least one functional Power Page within the first 3 months</li><li>Conduct demos or walkthroughs to validate solution functionality and scalability</li></ul><p><br></p>
We are looking for a talented Visual Designer to join our team in Gardena, California. This role focuses on creating compelling textile designs that align with brand identity and industry trends, catering to retail demands. The ideal candidate will possess strong technical expertise, artistic versatility, and the ability to balance creativity with efficiency in a fast-paced environment.<br><br>Responsibilities:<br>• Develop innovative textile designs for collections, ensuring alignment with brand aesthetics and industry trends.<br>• Conduct trend research and translate findings into design concepts for textiles.<br>• Prepare cohesive and production-ready design files while managing revisions as needed.<br>• Collaborate with internal design teams and leadership to create impactful collections.<br>• Maintain a balance between creative exploration and meeting market deadlines.<br>• Adapt designs to shifting business needs while maintaining high-quality standards.<br>• Utilize Adobe Photoshop and Illustrator to execute designs with precision and creativity.<br>• Contribute to the development of multiple design styles, including heritage, modern, and geometric.<br>• Incorporate feedback to refine designs and ensure market readiness.
<p><strong>Position: Database Administrator - SQL Server</strong></p><p><strong>Location: Kansas City, MO - Onsite</strong></p><p><strong>Salary: up to $140,000 base annual salary DOE</strong></p><p> </p><p><strong>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***</strong></p><p> </p><p>SQL Server Database Administrator – Manufacturing Environment (Onsite)</p><p>Are you ready to make a meaningful impact in a fast-paced manufacturing environment? We’re seeking an experienced SQL Server Database Administrator who thrives on end-to-end ownership of database systems and enjoys being hands-on with both legacy and modern technologies.</p><p>This is a high-visibility role where your contributions will directly support operations, drive efficiency, and enable smarter decision-making across the organization. If you're passionate about data integrity, performance tuning, and continuous learning—especially in Cloud and modernization projects—this could be your next great opportunity.</p><p>What You’ll Do</p><ul><li>Own the full lifecycle of SQL Server database administration, from installation and configuration to performance tuning and backup strategies.</li><li>Collaborate with cross-functional teams to support business-critical applications and reporting needs.</li><li>Maintain and optimize stored procedures, triggers, indexes, views, and other database objects.</li><li>Support and enhance reporting capabilities using SSRS and SSMS.</li><li>Participate in Cloud-related initiatives while maintaining robust on-premise systems.</li><li>Ensure database security, availability, and scalability in a production environment.</li></ul><p>What We’re Looking For</p><ul><li>Proven experience with Microsoft SQL Server in an on-premise environment.</li><li>Familiarity with SQL Server modules including SSRS, SSMS, Stored Procedures, Triggers, Indexes, and Views.</li><li>Exposure to Cloud platforms (Azure, AWS, etc.) is a plus.</li><li>Strong work history with demonstrated stability and commitment.</li><li>Relevant education or certifications (e.g., Microsoft Certified: Azure Database Administrator Associate).</li><li>Ability to work onsite and collaborate closely with operations and IT teams.</li></ul><p> </p><p><strong>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. *** </strong></p>
<p>We are seeking a proactive and detail-oriented <strong>Help Desk</strong> <strong>Analyst</strong> for a one-year remote contract. The ideal candidate will have strong technical troubleshooting skills and experience supporting end users in a dynamic enterprise environment. This role is focused on resolving desktop-related issues, enhancing the support knowledge base, and improving overall service delivery within the IT Help Desk team.</p><p><br></p><p>• Respond to incoming service requests in a timely manner, gather pertinent information, and document in the Help Desk System</p><p>• Classify and prioritize all service requests according to department standards and guidelines</p><p>• Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise.</p><p>• Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines.</p><p>• Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary</p><p>• Maintain the resolution knowledge base by posting all relevant solutions.</p><p>• Provide information and reports as requested</p><p>• Prepare and present enterprise communications as required</p><p>• Work with Support Engineers and other internal service providers to guarantee smooth handoffs</p><p>• Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level</p><p>• Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team</p><p>• Monitor Help Desk Team workloads and backlogs to facilitate higher service levels and achieve team goals</p><p>• Connect to systems remotely and work with employees to identify computing problems and correct them</p><p>• Identify Problems and Trends in the environment and assist with problem-solving proactively</p><p>• Perform other duties, as assigned</p>
Graphic Designer with 3+ years of detail oriented graphic design experience needed for a permanent, mostly onsite (4/1) position with our client in Boston. Ideal candidate will have real estate or commercial real estate experience. Must have a portfolio that includes logo development and branding, brochures, flyers, infographics, one-pagers, email blasts, websites, and PowerPoint presentations. Salary is up to 70K and will consider up to 80K if the designer has real estate or commercial real estate experience. Responsibilities: Design and produce marketing materials including flyers, brochures, one-pagers, eblasts, infographics, research reports, presentations, logos, and branding. Proofreads copy for spelling, grammar and layout making appropriate changes, responsible for accuracy and clarity of final copy. Manages various assignments including camera ready art, design and layout of brochures, overhead and bound presentations, special events information, and special projects. Creates and maintains graphic design sample books, to be used as a resource.
We are looking for a skilled Oracle DBA Consultant to join our team on a part-time, contract basis. In this role, you will leverage your expertise to assist in the setup and configuration of Oracle Enterprise Manager for Oracle Data Guard, while providing hands-on training to internal team members. This is an excellent opportunity to share your knowledge and make a significant impact within a manufacturing environment located in Irving, Texas.<br><br>Responsibilities:<br>• Configure and implement Oracle Enterprise Manager for Oracle Data Guard to meet operational requirements.<br>• Provide one-on-one training and mentorship to internal team members, guiding them through hands-on setup processes.<br>• Conduct comprehensive knowledge transfer sessions to ensure team members can proficiently use Oracle tools.<br>• Develop detailed and user-friendly documentation outlining setup processes and best practices for Oracle Enterprise Manager.<br>• Act as a subject matter expert to resolve technical inquiries and challenges related to Oracle Data Guard.<br>• Collaborate with the client’s team to ensure seamless integration and functionality of Oracle systems.<br>• Optimize Oracle database performance, ensuring reliability and scalability.<br>• Share insights and recommendations to improve database management practices.<br>• Maintain flexibility to adapt to the client’s scheduling needs within the 20-hour weekly commitment.
<p><strong>Key Responsibilities:</strong></p><ul><li>Lead SAP FI <strong>configuration, implementation, and support</strong> activities, including GL, AP, AR, Asset Accounting, and Bank Accounting.</li><li>Collaborate with business stakeholders to gather requirements and translate them into SAP FI solutions.</li><li>Support <strong>financial close processes</strong>, reporting, and month-end/year-end activities within SAP.</li><li>Ensure proper <strong>integration with other SAP modules</strong> (CO, MM, SD) and external systems.</li><li>Provide <strong>end-user training and documentation</strong> on SAP FI processes.</li><li>Participate in <strong>SAP upgrades, enhancements, and migrations</strong>, including S/4HANA implementations.</li><li>Troubleshoot and resolve <strong>functional issues</strong>, working closely with technical teams when necessary.</li><li>Ensure compliance with <strong>internal controls, accounting standards, and regulatory requirements</strong>.</li></ul><p><br></p>
<p>We’re seeking a Senior IT Solutions Architect with deep technical expertise and a passion for designing and implementing complex IT systems across diverse environments. This role is ideal for someone who thrives in hybrid infrastructure, understands enterprise networking and storage, and enjoys working directly with clients in consulting or pre-sales capacities.</p><ul><li>Design and implement IT solutions that span infrastructure, applications, networking, and cloud environments.</li><li>Lead architecture efforts for client-facing projects, including migrations, integrations, and system rationalizations.</li><li>Collaborate with internal teams and external vendors to deliver scalable, secure, and cost-effective solutions.</li><li>Translate business requirements into technical designs that meet compliance, performance, and continuity goals.</li><li>Document existing systems and create architecture diagrams, SOPs, and dependency maps.</li><li>Support post-merger IT integrations and application rationalization efforts.</li></ul>
We are looking for an experienced Network Administrator to join our team in Park Ridge, Illinois. In this role, you will take ownership of designing, maintaining, and optimizing our network infrastructure to ensure seamless operations across the organization. You will collaborate with leadership and IT colleagues to implement robust solutions and support critical business initiatives.<br><br>Responsibilities:<br>• Design, configure, and manage network systems, with an emphasis on Fortinet firewalls and associated security devices.<br>• Troubleshoot and resolve complex network issues, including routing challenges that affect multiple locations.<br>• Implement upgrades and new configurations to enhance network performance, security, and reliability.<br>• Coordinate network setups for new facilities and expansions, which may include physical installations and equipment configuration.<br>• Administer domain services to ensure consistent connectivity across enterprise systems.<br>• Act as a key escalation point for resolving advanced technical problems beyond help desk capabilities.<br>• Work closely with leadership and IT team members to align infrastructure strategies with organizational goals.<br>• Travel occasionally to remote sites for network installations or troubleshooting, as part of preplanned projects.
<p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
We are looking for a skilled Systems Administrator to join our team in Ceres, California, within the manufacturing industry. This position is a Contract-to-Permanent opportunity, offering the chance to work on both on-premises and virtual server environments while contributing to infrastructure projects alongside senior team members. The ideal candidate will excel in system management, troubleshooting, and collaboration.<br><br>Responsibilities:<br>• Manage and oversee Windows Server and VMware environments to ensure optimal performance and reliability.<br>• Handle user account provisioning, including additions, moves, and changes, while maintaining system security.<br>• Apply patches, updates, and system upgrades to maintain system functionality and security.<br>• Provide troubleshooting support for server-related issues and ensure timely resolution.<br>• Administer SharePoint and OneDrive environments to support organizational collaboration and data management.<br>• Collaborate with senior team members on infrastructure projects and system enhancements.<br>• Monitor system performance and implement proactive measures to prevent downtime.<br>• Document processes, configurations, and procedures to ensure accurate system records.
<p>Seeking a Senior Oracle Cloud Solution Architect with deep expertise in <strong>Oracle Cloud Financials</strong> and enterprise integrations. This role will design and implement scalable Oracle Cloud solutions, lead technical teams, and partner with stakeholders to optimize financial processes. Strong experience in wholesale distribution, manufacturing, or logistics environments is highly valued.</p>
<p>Robert Half is seeking an Application Systems Analyst - PL/SQL </p><p>Responsibilities include but are not limited to:</p><p>Formulates and defines system scope and objectives through research and fact-finding to develop or modify moderately complex information systems. Prepares detailed specifications from which programs will be written. Analyzes and revises existing system logic difficulties and documentation as necessary. Competent to work on most phases of applications systems analysis activities, but requires instruction and guidance in other phases.</p><p><br></p><p>Provides detailed support for definition/refinement of business requirements and for quality assurance/acceptance testing efforts Designs, develops, tests and debugs software components of moderate complexity Provides implementation, production and upgrade support for software components of moderate complexity May act as supporting liaison between the application team and the user community, responsible for facilitating communications, coordinating system enhancements, and providing production support. Works with user community to define business requirements in sufficient detail and define business use cases that systems configuration, development/enhancement, and/or Operations activities can be pursued. Develops internal IT, user and Operations documentation to allow for smooth operations and easy system maintenance. </p><p><br></p><p><br></p><p>•Design, develop and maintain PL/SQL stored procedures, functions and packages to process HIPAA 278 (Healthcare Services Review - Request for Review and Response) authorization data.</p><p>•Analyze and translate business requirements into functional and technical specifications with a strong focus on data transformation and integration logic.</p><p>•Create and optimize complex SQL queries for data extraction, validation and performance tuning, ensuring accuracy and efficiency in authorization workflows.</p><p>•Collaborate with Business Analysts, EDI specialists, and other technical teams to implement enhancements and resolve issues within existing systems and processes.</p><p>•Perform unit testing, participate in peer code reviews, and support QA and UAT efforts for application changes and new implementations.</p><p>•Provide production support for existing PL/SQL solutions, troubleshoot incidents, and ensure timely resolution of data processing errors or anomalies.</p><p>•Maintain technical documentation for all developed components, processes, and procedures.</p><p>•Stay informed on HIPAA standards, especially related to X12, and apply domain knowledge to improve solution design and integrity.</p><p>•Participate in Agile or Waterfall development lifecycles as applicable, managing tasks effectively within sprint or release timelines.</p><p>Other duties as needed</p>
<p>We’re looking for a proactive and organized <strong>Digital Project Manager</strong> to join our creative services team. This role is responsible for managing incoming marketing and creative requests, building production schedules, and ensuring timely execution of deliverables across digital and print channels. The ideal candidate will have experience in marketing campaign planning, a strong understanding of creative production workflows, and familiarity with project management tools—<strong>Adobe Workfront</strong> STRONGLY preferred.</p><p><br></p><p>This role is perfect for someone who thrives in a collaborative, mission-driven environment—especially with experience in <strong>higher education or nonprofit sectors</strong>.</p><p><br></p><p><strong> </strong></p><p><strong>Key Responsibilities:</strong></p><ul><li>Intake and assess creative service requests, interpreting needs and defining project scope.</li><li>Build and manage detailed <strong>production and activation schedules</strong> for marketing deliverables.</li><li>Assign tasks, set timelines, and monitor progress using <strong>Adobe Workfront</strong> or similar tools.</li><li>Coordinate with designers, writers, developers, and stakeholders to ensure smooth project execution.</li><li>Support a wide range of deliverables including:</li><li>Dedicated emails and email invites</li><li>Social media and blog editorial content</li><li>Web page updates</li><li>Print collateral (e.g., brochures, direct mail)</li><li>Respond to ad hoc questions and requests with clarity and efficiency.</li><li>Ensure alignment with campaign strategy and organizational goals.</li><li>Maintain documentation and project records in <strong>Google Drive</strong> and other shared platforms.</li></ul>
We are looking for a skilled Scrum Master to join our team in West Des Moines, Iowa, on a long-term contract basis. In this role, you will act as a coach and facilitator for IT development teams, championing Agile principles and ensuring efficient collaboration across stakeholders. Your expertise will help drive the delivery of high-quality software solutions that align with business objectives while fostering a culture of continuous improvement.<br><br>Responsibilities:<br>• Facilitate Agile ceremonies, including daily stand-ups, sprint planning, retrospectives, and reviews, to ensure effective team collaboration.<br>• Collaborate closely with Product Owners to refine and prioritize backlogs, enabling the delivery of valuable outcomes.<br>• Guide teams in estimating tasks, forecasting timelines, and monitoring progress to achieve project goals.<br>• Identify and address risks, dependencies, and challenges to maintain project momentum.<br>• Advocate for Agile methodologies, tools, and standards to enhance team performance and organizational adaptability.<br>• Utilize metrics and feedback to support continuous improvement and optimize team output.<br>• Encourage empowerment, accountability, and a sustainable pace within development teams.<br>• Build strong relationships with IT leaders and business stakeholders to ensure project transparency and alignment with organizational goals.
We are looking for a dedicated Product Manager to join our team in Glendale, California. In this long-term contract position, you will play a pivotal role in driving the development and optimization of key internal tools that support critical business processes. This is an opportunity to collaborate with talented teams and stakeholders to deliver innovative solutions that align with strategic organizational goals.<br><br>Responsibilities:<br>• Act as the primary liaison between business partners and engineering teams to ensure seamless communication and alignment.<br>• Develop and maintain a clear product vision, transforming it into actionable roadmaps, features, and prioritized backlogs.<br>• Write detailed and actionable user stories, lead backlog refinement sessions, and ensure product requirements are well-documented.<br>• Collaborate with cross-functional teams, including design, engineering, and analytics, to define features and deliver impactful solutions.<br>• Facilitate requirements-gathering sessions to deeply understand business needs and translate them into scalable product solutions.<br>• Manage the dynamic product backlog, ensuring prioritization aligns with organizational goals and stakeholder expectations.<br>• Provide structured documentation to guide the development team in building new features effectively.<br>• Monitor metrics and progress to ensure continuous improvement and adherence to best practices.<br>• Utilize Agile Scrum methodologies to drive project management and deliver results efficiently.<br>• Coordinate with stakeholders to maintain alignment and address evolving business priorities.
Overview: The Escalated Support Technician is responsible for ensuring employees, faculty, and partners have the necessary tech tools and support. Acting as a senior resource within the IT Support team, this role handles advanced user issues, mentors entry level team members, and collaborates across IT to resolve escalated concerns. Primary Responsibilities: Provide Tier 3 support and manage escalations. Assist with problem resolution alongside other IT specialists. Mentor and guide User Support team members. Ensure a deep understanding of the organization’s software systems. Participate in 24/7 on-call rotations. Collaborate with Managed Service Providers for data requests. Manage data backup, recovery, and cloud-based communication tools. Additional Duties: Contribute to data governance and change management processes. Stay updated on emerging software tools and features. Qualifications: Associate’s degree in computer science or related field (or equivalent experience). 5+ years of detail oriented technical support experience. Expertise in Microsoft Active Directory, multifactor authentication, and end-user security (Apple environment). Familiar with managing macOS, Windows, Office Suite, and browsers. Experience with network fundamentals, VPNs, VoIP systems, and cloud app management. Proficiency with software deployment tools (e.g., JAMF) and ticketing systems. Experience administering Jira or similar tools Who You Are: You bring strong technical skills, a customer-focused mindset, and a willingness to learn. Your ability to troubleshoot collaboratively and mentor others makes you a great asset to the team.
