Overview: The Escalated Support Technician is responsible for ensuring employees, faculty, and partners have the necessary tech tools and support. Acting as a senior resource within the IT Support team, this role handles advanced user issues, mentors entry level team members, and collaborates across IT to resolve escalated concerns. Primary Responsibilities: Provide Tier 3 support and manage escalations. Assist with problem resolution alongside other IT specialists. Mentor and guide User Support team members. Ensure a deep understanding of the organization’s software systems. Participate in 24/7 on-call rotations. Collaborate with Managed Service Providers for data requests. Manage data backup, recovery, and cloud-based communication tools. Additional Duties: Contribute to data governance and change management processes. Stay updated on emerging software tools and features. Qualifications: Associate’s degree in computer science or related field (or equivalent experience). 5+ years of detail oriented technical support experience. Expertise in Microsoft Active Directory, multifactor authentication, and end-user security (Apple environment). Familiar with managing macOS, Windows, Office Suite, and browsers. Experience with network fundamentals, VPNs, VoIP systems, and cloud app management. Proficiency with software deployment tools (e.g., JAMF) and ticketing systems. Experience administering Jira or similar tools Who You Are: You bring strong technical skills, a customer-focused mindset, and a willingness to learn. Your ability to troubleshoot collaboratively and mentor others makes you a great asset to the team.
We are looking for a Tier 2 Help Desk Analyst to join our dynamic IT team in Princeton, New Jersey. In this role, you will tackle escalated technical issues, perform in-depth troubleshooting, and contribute to maintaining our organization's core systems. This position is ideal for someone with a solid background in Windows, networking, and enterprise applications who thrives in a problem-solving environment.<br><br>Responsibilities:<br>• Address and resolve escalated technical issues involving hardware, software, networking, and cloud-based services.<br>• Provide advanced troubleshooting support for Windows systems, Microsoft 365 applications, and Active Directory accounts.<br>• Conduct detailed diagnostics on system, application, and network problems, escalating to Tier 3 or external vendors when necessary.<br>• Assist with system maintenance tasks, including patching, updates, user provisioning, and managing group policies.<br>• Support remote users by ensuring seamless connectivity to organizational networks, Wi-Fi, and collaboration tools.<br>• Document recurring issues and their solutions in the knowledge base to enhance future troubleshooting efforts.<br>• Offer guidance and mentorship to Tier 1 team members to foster skill development and service improvement.<br>• Manage endpoint security and configuration using tools such as Intune and other management platforms.
We are looking for an experienced Adobe Analytics Manager to lead the implementation and optimization of advanced analytics solutions. This role requires expertise in designing strategies that drive data-driven decision-making and enhance web analytics performance. Based in New York, New York, you will work closely with stakeholders to translate business needs into actionable insights.<br><br>Responsibilities:<br>• Oversee the implementation and configuration of Adobe Analytics tools to support business objectives.<br>• Develop and execute strategies to optimize analytics programs and improve data accuracy.<br>• Collaborate with cross-functional teams to gather and document business requirements.<br>• Provide expert consultation on best practices for analytics solutions and data reporting.<br>• Monitor and analyze web traffic data to identify trends and actionable insights.<br>• Deliver clear and concise reports that translate complex data into business strategies.<br>• Train and mentor team members on Adobe Analytics tools and methodologies.<br>• Work with stakeholders to ensure analytics solutions align with organizational goals.<br>• Stay updated on industry trends and emerging tools to continuously enhance the analytics framework.
<p>We are looking for an experienced Product Owner to join our team on a contract-to-permanent basis. In this role, you will play a key part in driving feature development and supporting the onboarding of new business units. The ideal candidate will have a strong background in Agile environments, exceptional communication skills, and a proven track record in custom software development.</p><p><br></p><p>Responsibilities:</p><p>• Lead feature development initiatives and ensure alignment with business objectives.</p><p>• Collaborate with stakeholders to gather and document detailed requirements.</p><p>• Conduct user interviews to understand needs and translate them into actionable user stories.</p><p>• Manage and track project tasks using tools such as Atlassian Jira.</p><p>• Perform manual quality assurance testing to ensure product functionality and usability.</p><p>• Work closely with cross-functional teams, including business units and technical staff, to deliver projects successfully.</p><p>• Facilitate Agile Scrum ceremonies, ensuring teams remain focused and productive.</p><p>• Provide regular updates and reports to leadership to ensure transparency on project progress.</p><p>• Support the onboarding process for new business units, ensuring smooth integration.</p><p>• Maintain a strong focus on Property & Casualty insurance-related projects.</p>
<p>Robert Half is partnering with a <strong>leading global media and entertainment company</strong> to recruit a <strong>Product Manager</strong> to join their team. This is a <strong>100% remote contract role</strong> (candidates must be U.S.-based) with a preference for individuals located in the <strong>Eastern Time Zone</strong> to align with team operations. The ideal candidate has <strong>5+ years of product management experience</strong>, a strong media background, and a proven ability to collaborate across cross-functional teams and manage stakeholders with competing priorities.</p><p><br></p><p><strong>Location:</strong> Remote (U.S.-based, East Coast hours preferred)</p><p><strong>Contract Duration:</strong> 12 months</p><p><strong>Pay Rate:</strong> $70–$75/hour</p><p><strong>Hours</strong>: 40 hours/week</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and execute <strong>product strategies</strong> aligned with business objectives and stakeholder goals.</li><li>Own the <strong>entire product lifecycle</strong>, including discovery, roadmap creation, requirements definition, and release management.</li><li>Partner with cross-functional teams, including operations, engineering, and product leadership, to deliver high-quality solutions on time.</li><li>Collaborate with internal and external stakeholders to gather, prioritize, and translate requirements into actionable deliverables.</li><li>Define and monitor <strong>key performance indicators (KPIs)</strong> to evaluate product performance and guide decision-making.</li><li>Conduct ongoing analyses to identify <strong>new opportunities, risks, and market trends</strong> affecting the product roadmap.</li><li>Lead stakeholder communications by providing updates, gathering feedback, and aligning expectations throughout product development.</li><li>Continuously identify <strong>process improvements</strong> and propose innovative solutions to enhance product efficiency and user satisfaction.</li></ul><p><br></p><p><strong>Why Join the Team</strong></p><p>This is an exciting opportunity to work with a <strong>global leader in media and entertainment</strong>, driving impactful product solutions that deliver on business goals and enhance the customer experience. You’ll have the chance to work cross-functionally with <strong>high-visibility stakeholders</strong> and help shape the company’s evolving product strategy.</p>
<p>We are seeking a skilled and proactive Systems Infrastructure Administrator to join our IT operations team. This role is ideal for a candidate with a strong background in Microsoft cloud technologies, virtualization, enterprise storage, and server infrastructure. The ideal candidate will also have experience managing NOC dashboards and exposure to emerging AI platforms.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Administer and support Microsoft Azure services and Office 365 applications including Exchange Online, Purview, and SharePoint.</li><li>Develop and maintain Power BI and Microsoft Fabric dashboards for operational insights and reporting.</li><li>Manage and maintain Windows Server environments (2016, 2019, 2022), ensuring optimal performance and security.</li><li>Oversee NOC dashboards for on-premises environments, ensuring real-time monitoring and alerting.</li><li>Administer VMware ESXi/vSphere environments and Azure Virtual Desktop infrastructure.</li><li>Manage enterprise storage systems including Dell EMC PowerScale and Pure Storage.</li><li>Maintain physical server infrastructure (Cisco UCS, Dell) and backup solutions (Rubrik, Veeam).</li><li>Create and manage digital certificates across multiple operating systems.</li><li>Provide basic support and troubleshooting for Linux environments.</li><li>Collaborate with teams exploring AI-related platforms such as Microsoft Copilot, Grok, and Azure Foundry.</li></ul><p><br></p>
<p>WHAT YOU’LL FOCUS ON</p><p>Ensuring high quality delivery of project requirements and service levels throughout the project life cycle.</p><p>Conducting client meetings, including project kickoff and closing meetings.</p><p>Preparing and reviewing client project deliverables and reports.</p><p>Identifying, implementing and communicating best practices and process knowledge across multiple projects and delivery teams.</p><p>Collaborating with the Site Lead to provide information and data analysis for client-facing project leads.</p><p>Performing job administration responsibilities, including status reports, budget to actuals, and performance evaluations for Senior Analysts and Analysts.</p><p>Inspiring a team and providing growth and development opportunities.</p><p>Assessing and mitigating risks and ensuring that project controls, including statutory and regulatory requirements, are in place.</p><p>Reviewing and ensuring adherence to client information and confidentiality agreements.</p><p><br></p><p>WHAT WILL HELP YOU BE SUCCESSFUL</p><p>You encourage others and create coaching programs to help teams succeed and grow.</p><p>You’re recognized for your knowledge and your ability to deliver optimized work products.</p><p>You share ideas across teams with a mutual goal of optimizing project quality.</p><p>You foster a positive culture through relationship building.</p><p>You seek opportunities for your own professional development as well as identify opportunities for others to learn.</p><p><br></p><p><br></p><p>Work with BA's and stakeholders to understand and recommend solutions to meet business requirements</p><p>Develop new and update existing workflows, forms, integrations, reports, dashboards and process automation</p><p>Tool capability requires use of modern development tools and techniques including; ServiceNow Workflow, Flow Designer, Integration HUB, REST API, JavaScript and other web-based protocols and standards (HTML, CSS, JSON, SOAP, REST, XML)</p>
We are looking for a highly motivated Product Manager to join our dynamic team in Atlanta, Georgia. This role involves leading product strategy and development, with a focus on leveraging Salesforce to enhance marketing and sales efforts. The ideal candidate will bring a customer-centric approach to product design and roadmap planning while ensuring alignment with business goals.<br><br>Responsibilities:<br>• Drive product vision and strategy, ensuring alignment with organizational goals and customer needs.<br>• Collaborate with stakeholders to build and refine product roadmaps.<br>• Engage with customers to gather insights and translate them into actionable product features.<br>• Utilize Salesforce to design and implement effective marketing and sales solutions.<br>• Lead cross-functional teams to execute product development initiatives.<br>• Conduct market research and competitive analysis to identify opportunities for product extensions.<br>• Manage product backlog and prioritize tasks using Agile methodologies.<br>• Work closely with supply chain teams to integrate product solutions.<br>• Monitor product performance and implement improvements based on data-driven insights.<br>• Communicate effectively with global team members and maintain strong collaboration.
<p>We are seeking a <strong>Tier 2 Help Desk Analyst</strong> to join our growing IT support team. In this role, you’ll be the escalation point for Tier 1 technicians, providing advanced technical support and troubleshooting for hardware, software, and network-related issues. This is an excellent opportunity for someone looking to deepen their IT expertise and grow into systems or network administration.</p><p>Key Responsibilities</p><ul><li>Act as the primary point of escalation for Tier 1 support issues, ensuring timely resolution.</li><li>Troubleshoot and resolve issues related to Windows/Mac OS, Active Directory, Microsoft 365, VPN, and basic networking.</li><li>Manage service tickets in [ServiceNow/Jira/other ITSM tool], maintaining SLAs and clear documentation.</li><li>Support end-users with software installations, hardware setups, and system configurations.</li><li>Perform account management tasks including password resets, permissions, and group policy troubleshooting.</li><li>Collaborate with Tier 3/Infrastructure teams to escalate complex issues and contribute to root cause analysis.</li><li>Create and maintain technical documentation, knowledge base articles, and user guides.</li></ul><p><br></p>
We are looking for a skilled Operational Technology (OT) Security Network Engineer to join our team on a long-term contract basis in Kansas City, Kansas. In this role, you will collaborate with multidisciplinary teams to design, implement, and maintain cybersecurity measures that safeguard manufacturing operations against potential threats. This position offers an opportunity to contribute to the continuous improvement of security frameworks while ensuring compliance with industry standards.<br><br>Responsibilities:<br>• Design, monitor, and enforce cybersecurity standards, procedures, and controls within manufacturing plant environments, including physical security measures and network segmentation.<br>• Collaborate with engineering and IT teams to analyze existing OT architecture and integrate cybersecurity solutions seamlessly across plant facilities.<br>• Develop and maintain OT-specific documentation, such as risk registers, dashboards, and detailed reports to communicate cybersecurity risks to stakeholders.<br>• Conduct comprehensive security assessments to identify vulnerabilities and implement advanced protective measures.<br>• Create and manage an ongoing vulnerability detection and remediation program for OT systems, including overseeing vulnerability testing.<br>• Perform cybersecurity risk assessments using established frameworks to identify and mitigate vulnerabilities effectively.<br>• Monitor OT networks and systems for unusual activity or potential breaches, utilizing advanced tools and techniques.<br>• Develop and oversee an incident response plan tailored to OT-related cybersecurity incidents, including detection, response, and recovery protocols.<br>• Drive continuous improvement in cybersecurity policies, procedures, and tools to enhance the organization's OT security framework.<br>• Conduct training sessions to promote cybersecurity best practices and ensure compliance with established security policies.
<ul><li>Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.</li><li>Performing disaster recovery operations and data backups when required.</li><li>Protecting data, software, and hardware by coordinating, planning, and implementing network security measures.</li><li>Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.</li><li>Replacing faulty network hardware components when required.</li><li>Maintaining, configuring, and monitoring virus protection software and email applications.</li><li>Monitoring network performance to determine if adjustments need to be made.</li><li>Conferring with network users about solving existing system problems.</li><li>Operating master consoles to monitor the performance of networks and computer systems.</li><li>Coordinating computer network access and use.</li><li>Designing, configuring, and testing networking software, computer hardware, and operating system software.</li></ul><p><br></p>
<p>Are you a seasoned <strong>Solutions Architect</strong> with expertise in <strong>data centers</strong> and <strong>cloud technologies</strong>? Do you thrive in a <strong>customer-facing role</strong> that combines technical acumen with strategic planning? We are seeking an experienced and dynamic professional who can design cutting-edge solutions while engaging directly with clients to define technology roadmaps tailored to their needs.</p><p><br></p><p><strong>Role Overview</strong></p><p>As a Solutions Architect, you will bridge the gap between technical solutions and business needs. You'll leverage your expertise in <strong>data centers</strong>, <strong>cloud infrastructure</strong>, and <strong>hybrid solutions</strong> to create scalable, secure, and innovative architectures. Additionally, your role will engage stakeholders and customers, providing strategic guidance, roadmaps, and technical recommendations that align with each organization's goals.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Technical Design</strong>: Architect and implement data center and cloud solutions, ensuring they are scalable, secure, and aligned with industry best practices.</li><li><strong>Cloud Strategy</strong>: Lead cloud migration initiatives, optimize cloud computing environments, and recommend services including IaaS, PaaS, SaaS, or hybrid solutions based on business needs.</li><li><strong>Customer Engagement</strong>: Work directly with customers to understand their challenges, gather requirements, and roadmap solutions that drive business outcomes.</li><li><strong>Cross-Functional Collaboration</strong>: Partner with internal and external teams to integrate solutions seamlessly into existing environments.</li><li><strong>Stakeholder Communication</strong>: Present technical concepts and recommendations to non-technical audiences, building trust and buy-in from decision-makers.</li><li><strong>Solution Roadmap Development</strong>: Define actionable strategies and roadmaps for modernizing infrastructure, deploying cloud technologies, improving resiliency, and reducing operational costs.</li><li><strong>Technical Documentation</strong>: Produce comprehensive architectural diagrams, project documentation, and design blueprints.</li><li><strong>Emerging Technologies</strong>: Stay current with advancements in data centers, cloud computing, and virtualization to continually enhance client solutions.</li></ul>
We are looking for a Principal Experience Designer to shape the user experience and design of a cutting-edge suite of digital tools that empower homebuyers to personalize and customize their dream homes. This role focuses on delivering intuitive and elegant solutions that align with a high-end luxury brand while ensuring consistency across the digital platform. As part of a long-term contract, you will play a pivotal role in evolving the design system and crafting seamless experiences that simplify complex offerings.<br><br>Responsibilities:<br>• Lead the visual and interaction design for the digital suite, ensuring all elements align with established design systems and brand guidelines.<br>• Collaborate closely with development teams to transform design concepts into effective, customer-facing tools.<br>• Develop user flows, wireframes, prototypes, and high-fidelity designs that address both user needs and business objectives.<br>• Roll out and refine design patterns to improve usability, clarity, and consistency across the platform.<br>• Contribute to the ongoing maintenance and enhancement of the company's design system.<br>• Manage design deliverables throughout the project lifecycle, from initial exploration to final implementation.<br>• Partner with the Creative Director to ensure a cohesive, luxury brand experience across all digital touchpoints.<br>• Advocate for scalable design solutions that align with strategic goals and long-term product vision.<br>• Conduct usability tests and integrate feedback to continuously improve user experience.<br>• Present design strategies and solutions to leadership, influencing product direction and advocating for high design standards.
We are looking for an accomplished IT Director to oversee global IT operations, security, and compliance initiatives. This leadership role involves shaping the strategic vision for IT infrastructure, ensuring robust cybersecurity measures, and driving compliance with international standards. The ideal candidate will possess strong technical expertise, a proven ability to manage distributed teams, and a commitment to fostering secure and scalable technology solutions.<br><br>Responsibilities:<br>• Develop and implement a comprehensive global IT strategy that aligns with organizational goals.<br>• Lead, mentor, and manage a distributed team of IT professionals, including contractors and in-house staff.<br>• Oversee vendor relationships, budgeting, and procurement processes to ensure cost-effective IT operations.<br>• Design and execute a proactive cybersecurity strategy, including risk assessments and incident response plans.<br>• Establish and maintain IT policies, internal controls, and documentation to support compliance with global regulatory standards.<br>• Ensure adherence to major compliance frameworks, including SOC 2 and ISO 27001.<br>• Manage enterprise IT systems, cloud-based tools, and core infrastructure across global and remote environments.<br>• Implement best practices for data backup, disaster recovery, and business continuity planning.<br>• Collaborate with cross-functional teams to ensure IT processes meet organizational needs and support operational efficiency.<br>• Drive automation and continuous improvement across IT workflows and systems.
We are on the lookout for a Workday Integrations Developer to become a part of our team in the Healthcare, Hospitals, and Social Assistance sector, located in McLean, Virginia. You will be tasked with the responsibility of managing complex integrations with the Workday cloud application, using your skills to solve intricate business problems and ensure seamless functionality across various Human Capital Management and Financial functional areas. This role also requires you to handle internal IT security and reporting needs.<br><br>Responsibilities:<br><br>• Take the lead in the design, development, and support testing of the Workday integration code base, including Workday Studio, EIB, Core Connectors, DT, XSLT, RaaS, and supporting 3rd party coding.<br>• Conduct Discovery sessions with business and 3rd party vendor subject matter experts for integrations and reports.<br>• Develop detailed integration specifications, field mappings, and designs to support the entire integration and report deployment life cycle.<br>• Handle the investigation of integration and report failures, perform root cause analyses, and provide detailed findings and recommendations to management and business leaders.<br>• Identify and escalate risks in a timely manner, while developing alternative technical and functional solutions as needed.<br>• Manage the processing of customer credit applications accurately and efficiently.<br>• Ensure the maintenance of accurate customer credit records.<br>• Monitor customer accounts and take appropriate action when necessary.<br>• Utilize your skills in Client Side Scripting, Cloud Technologies, CRM, ERP - Enterprise Resource Planning, Microsoft, AB Testing, API Development, Business Process Functions, Business Requirement Document, and Configuration Management to achieve these tasks.
We are looking for a highly skilled Software Engineer to join our dynamic team in Conshohocken, Pennsylvania. As part of this role, you will collaborate with developers, testers, and analysts to design and implement innovative software solutions. The ideal candidate will bring expertise in modern software development practices and will contribute to both current projects and future architectural enhancements.<br><br>Responsibilities:<br>• Collaborate with cross-functional teams, including offshore and onshore developers, testers, and analysts, to deliver high-quality software solutions.<br>• Design and implement maintainable distributed software architectures for web-based environments using industry best practices.<br>• Create reusable and scalable code that adheres to modern design principles and ensures system-wide compatibility.<br>• Work with existing software codebases, providing insights and recommendations for future architectural improvements.<br>• Tackle complex technical challenges by developing creative and efficient solutions.<br>• Share knowledge and methodologies with team members, including pair programming and collaborative coding practices.<br>• Participate in all phases of the software development lifecycle, including analysis, design, coding, code reviews, testing, and deployment.
<p><strong>About the Role:</strong></p><p>We are seeking a <strong>Risk Operations Dashboard Developer (Tableau)</strong> to join our dynamic Risk Operations team. In this role, you’ll design, build, and maintain interactive dashboards that empower teams with critical risk insights. This is a fantastic opportunity to work cross-functionally with teams in analytics, risk control, operations, and technology to shape data-driven decisions that impact millions of users.</p><p><strong>What You’ll Do:</strong></p><ul><li>Design and develop advanced <strong>Tableau dashboards</strong> focused on risk-related data and metrics.</li><li>Collaborate with cross-functional teams to gather requirements, identify data sources, and create meaningful visualizations.</li><li>Perform <strong>data analysis</strong> to detect trends, patterns, and anomalies in risk data.</li><li>Ensure <strong>data integrity and accuracy</strong> across all reporting tools.</li><li>Optimize and enhance existing Tableau dashboards for performance and usability.</li><li>Support operations teams by responding to queries, performing deep-dive analyses, and automating routine processes.</li><li>Establish and manage <strong>data tables</strong>, risk performance metrics, and process libraries.</li><li>Contribute to the evolution of fraud detection and risk mitigation strategies.</li></ul><p><br></p>
<p>The SAP Functional Expert – Group Reporting will be responsible for designing, configuring, and supporting the SAP S/4HANA Group Reporting (Consolidation) module as part of a multi-year global ERP transformation program. This role will ensure alignment of financial consolidation processes across global entities, supporting real-time, compliant, and transparent financial close and reporting activities. The position requires deep expertise in group reporting, intercompany eliminations, consolidation of investments, and integration with SAP Core Finance (FI/CO), along with strong collaboration and documentation skills.</p><p>Key Responsibilities</p><p>· Design, configure, and test the SAP S/4HANA Group Reporting module in line with business requirements and global standards.</p><p>· Work with Finance and Accounting stakeholders to define consolidation rules, intercompany elimination logic, and ownership structures.</p><p>· Ensure alignment of Group Reporting with the global chart of accounts and legal entity structure.</p><p>· Coordinate with SAP FI/CO teams to ensure accurate data integration and mapping from source ledgers to consolidation views.</p><p>· Support planning and execution of test cycles (unit, integration, UAT) and documentation of results.</p><p>· Collaborate with Master Data, Security, and Reporting teams to ensure completeness and control.</p><p>· Provide post-go-live support and lead knowledge transfer and training for end-users.</p><p>· Support audit and compliance efforts related to group reporting and legal consolidation processes.</p>
We are offering an exciting opportunity in the industry for a Software Implementation Analyst located in INDIANAPOLIS, Indiana. In this role, you will be expected to configure and test solutions, manage solution delivery projects, and assist clients in deriving value from their purchased products.<br><br>Responsibilities:<br>• Configure and test solutions to ensure they meet client requirements<br>• Act as a project manager for solution delivery, overseeing the project from inception to completion<br>• Assist clients in deriving maximum value from their purchased products by offering training and guidance on new and existing features<br>• Identify opportunities for account growth and upsell services by showcasing the value we provide<br>• Engage in comprehensive account management activities, ensuring the ongoing satisfaction and success of clients<br>• Communicate solutions to clients clearly through various communication channels<br>• Collaborate with product and engineering teams to troubleshoot and resolve implementation issues<br>• Continuously expand product knowledge and stay updated on emerging technologies<br>• Develop project scopes by gathering technical requirements and understanding timelines and deliverables<br>• Serve as the main point of contact for clients during the implementation phase and drive the project to successful completion.
<p>We are in search of a Security Network Engineer to strengthen our team. The successful candidate will be based in North, New Jersey and will play a crucial role in implementing and maintaining our network security systems. The role involves a strong understanding of security concepts and hands-on experience with Cisco Security products. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Implement and maintain security systems, focusing on Cisco Security products such as ASA firewalls, ISE, SourceFire, StealthWatch, and LANCope.</p><p>• Ensure understanding and application of security concepts such as S2S/RA, VPN, ACLs, NAT, VLANs, and ACS.</p><p>• Apply knowledge of network access control (NAC) systems, intrusion prevention systems, information security methodologies, and authentication protocols.</p><p>• Manage and respond to security incidents, leveraging experience with SIEM, vulnerability management, penetration testing, and log management products.</p><p>• Uphold network security standards and best practices, providing support to the Network team as required.</p><p>• Use skills in Border Gateway Protocol (BGP), Checkpoint, Cisco ASA, Cisco ASA Firewall, and Cisco Routers.</p><p>• Employ abilities in Authentication, Check Point, Checkpoint Firewall, Computer Hardware, and Configuration Management.</p><p>• Maintain the integrity of the network, ensuring the secure operation of all systems.</p><p>• Continually monitor the security landscape, staying up-to-date with the latest threats and security best practices.</p><p>• Assist in the design and implementation of network security policies and procedures.</p>
<p>We are in search of a proficient Business Systems Analyst to join our team in the insurance industry. The position is based in Central, New Jersey. In this role, you will be expected to collaborate with various teams and stakeholders, analyze and document requirements, and provide ongoing support for implemented systems.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Engage with business stakeholders to collect, scrutinize, and document requirements.</p><p>• Convert business requirements into comprehensive functional and technical specifications.</p><p>• Collaborate intensely with development, QA, and IT teams to guarantee the successful execution of technology solutions.</p><p>• Conduct data analysis to spot trends and offer actionable insights.</p><p>• Lead workshops, meetings, and discussions to ensure project alignment.</p><p>• Create and uphold project documentation, including business requirements, process flows, and user stories.</p><p>• Support User Acceptance Testing and offer continuous support for systems in use.</p><p>• Use business analysis tools such as Atlassian Jira and Confluence effectively.</p><p>• Apply Agile and Scrum methodologies in project management.</p><p>• Conduct business process modeling and data analysis.</p><p>• Leverage proficiency in SQL and data analysis tools.</p><p>• Understand and apply insurance processes, terminology, and regulations.</p>
We are looking for a skilled Lifecycle Project Manager to oversee complex projects from initiation to completion, ensuring alignment with organizational goals and standards. This Contract to permanent position is based in Detroit, Michigan, and offers the opportunity to play a key role in managing scope, budget, and schedule while driving quality and risk mitigation strategies. The ideal candidate will bring expertise in project management methodologies and have a proven ability to deliver results in a dynamic environment.<br><br>Responsibilities:<br>• Oversee project scope, schedules, and budgets, ensuring timely delivery and alignment with organizational objectives.<br>• Coordinate with cross-functional teams, including operations, maintenance, and procurement, to maintain seamless project execution.<br>• Develop and manage baseline forecasts for project costs and schedules, ensuring adherence to realistic benchmarks.<br>• Monitor and enforce compliance with quality standards and regulatory requirements throughout the project lifecycle.<br>• Lead risk management processes by identifying, tracking, and mitigating risks, while communicating impacts to leadership.<br>• Implement change management procedures to ensure smooth transitions and minimize disruptions.<br>• Prepare and present detailed status reports to management, stakeholders, and relevant committees.<br>• Analyze performance data, recommend corrective actions, and ensure projects remain on track.<br>• Facilitate project closeout processes, ensuring all deliverables meet quality expectations and contractual obligations.<br>• Provide mentorship and guidance to team members, fostering growth and competency.
<p>We are looking for a Senior Software Engineer to join our team in Southern New Hampshire. In this role, you will be instrumental in designing and implementing high-quality software solutions that support business operations and enhance user experiences. This position offers the opportunity to work on innovative projects, collaborate with cross-functional teams, and contribute to the development of technical standards and best practices.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain software solutions that align with business requirements and adhere to established technical standards.</p><p>• Design, refactor, and support data extraction and transformation tools, as well as web-based workflow management utilities.</p><p>• Collaborate with team members to establish software development standards, conduct code reviews, and manage version control.</p><p>• Serve as a technical resource for server-based third-party applications, ensuring smooth functionality and resolving issues.</p><p>• Monitor system performance, troubleshoot incidents, and implement improvements to maintain optimal operations.</p><p>• Ensure the confidentiality and security of sensitive information during software development and maintenance.</p><p>• Contribute to the creation of policies and procedures for software architecture and technical standards, supporting the development of the company’s software roadmap.</p><p>• Provide training, coaching, and support to team members on in-house and third-party tools.</p><p>• Recommend and implement design and product enhancements based on business needs and technological advancements.</p>
<p>We are looking for a skilled Cybersecurity Analyst to join our team in Roseville. In this role, you will play a critical part in strengthening the organization's security posture by managing systems, identifying vulnerabilities, and responding to incidents effectively. If you are passionate about cybersecurity and have a strong technical background, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Administer and troubleshoot Cisco Identity Services Engine (ISE), including managing policies, device profiling, downloadable ACLs, patching, and monitoring system performance.</p><p>• Collaborate with IT teams to identify, analyze, and resolve security vulnerabilities across systems.</p><p>• Monitor and respond to security alerts, investigating suspicious activities and mitigating risks promptly.</p><p>• Oversee the configuration and maintenance of the Rapid7 vulnerability management platform and Security Information and Event Management (SIEM) systems.</p><p>• Manage Netskope Secure Web Gateway and Cloud Access Security Broker platforms, including endpoint agent administration.</p><p>• Stay informed about emerging cybersecurity trends, threats, and technologies, applying updates and configurations to enhance security.</p><p>• Actively participate in incident response efforts, assisting in triaging and investigating potential security breaches.</p><p><br></p>
We are looking for an experienced Cyber Security Engineer to join our team on a long-term contract basis in Cincinnati, Ohio. In this role, you will play a critical part in designing, implementing, and maintaining robust security solutions to protect organizational systems and data. The ideal candidate will bring expertise in cybersecurity tools, regulatory compliance, and collaboration across IT and risk management teams.<br><br>Responsibilities:<br>• Design and deploy comprehensive security architectures, including firewalls, access controls, encryption protocols, and intrusion detection systems.<br>• Manage and maintain cybersecurity tools to ensure optimal performance, reliability, and up-to-date functionality.<br>• Lead efforts in addressing security incidents, resolving identified vulnerabilities, and executing system hardening activities.<br>• Develop and enforce cybersecurity standards, practices, and policies to safeguard organizational assets.<br>• Collaborate with IT teams, risk management, and external security partners to ensure alignment on security strategies.<br>• Comply with all organizational policies, procedures, and regulatory requirements while completing mandatory training programs.<br>• Participate in cross-functional projects, strategic initiatives, and special assignments when needed.<br>• Promote the organization's mission, vision, and values by consistently demonstrating professionalism and teamwork.<br>• Maintain consistent attendance and punctuality to support business operations effectively.
