<p>We are looking for a Help Desk Analyst I to join our team in Troy, Michigan. This is a long-term contract position ideal for someone with at least one year of experience in IT support and troubleshooting. The ideal candidate will assist end-users with technical issues, focusing on providing exceptional customer service and efficient problem resolution.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to user inquiries and troubleshoot issues related to Windows 11 and other supported systems.</p><p>• Provide technical assistance and guidance to resolve hardware, software, and network-related problems.</p><p>• Document and track all service requests and resolutions in the system to ensure accurate records.</p><p>• Collaborate with team members to identify recurring issues and implement improvements.</p><p>• Install, configure, and maintain computer systems and peripheral devices as needed.</p><p>• Ensure compliance with company policies and IT procedures during troubleshooting and system updates.</p><p>• Offer remote or in-person support based on the severity of the issue.</p><p>• Educate users on best practices for system usage and security protocols.</p><p>• Monitor system performance and escalate complex issues to higher-level support when necessary.</p><p>• Stay updated on new technologies and system updates to enhance support capabilities.</p>
We are looking for an experienced Desktop Support Analyst to join our team in Cleveland, Ohio. This contract position requires a proactive individual who excels at solving technical issues and delivering exceptional customer service. The ideal candidate will possess strong communication skills and the ability to effectively support users in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Provide technical assistance to users by troubleshooting and resolving computer-related issues.<br>• Install and configure software applications while educating users on proper usage.<br>• Oversee departmental operations by analyzing workflows, setting priorities, and establishing deadlines.<br>• Collaborate with department heads, managers, and external vendors to address concerns and implement solutions.<br>• Modify existing software to enhance performance, correct errors, or adapt to new hardware systems.<br>• Coordinate with third-party system providers to design and optimize systems that meet performance requirements.<br>• Ensure timely resolution of printer-related problems and other hardware issues.<br>• Maintain and update desktop imaging processes to align with organizational standards.<br>• Deliver exceptional customer service by building strong relationships and fostering user satisfaction.<br>• Document technical processes and maintain records to ensure consistent support practices.
We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. In this Contract-to-permanent position, you will provide essential IT support, ensuring smooth operations by addressing technical issues and assisting employees with their IT needs. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced, team-oriented environment.<br><br>Responsibilities:<br>• Respond promptly and professionally to support requests using platforms such as Jira and Zendesk.<br>• Configure and set up IT equipment, including laptops, for new and existing employees during onboarding or hardware upgrades.<br>• Diagnose and resolve technical issues involving laptops, monitors, printers, and other hardware, escalating complex cases as necessary.<br>• Manage support tickets effectively by prioritizing tasks and ensuring timely resolution.<br>• Participate in technical projects and coordinate resources to achieve project goals.<br>• Provide technical support for meetings and video conferencing using tools like Zoom and Microsoft Teams.<br>• Maintain a consistent on-site presence, working from the office five days a week.<br>• Adhere to designated shift schedules and be available for overtime on weekdays and weekends when required.<br>• Perform additional IT-related tasks and responsibilities as assigned.
<p>We are looking for a dedicated Help Desk Analyst I to join our team in Los Angeles, California. In this role, you will serve as the first point of contact for technical support, ensuring timely and effective solutions for hardware, software, and connectivity issues. This position requires a strong customer service focus, excellent troubleshooting skills, and the ability to support both Microsoft and Mac operating systems in a detail-oriented environment.</p><p><br></p><p><strong>Location:</strong> Downtown Los Angeles (candidate must reside within 1.5 hours of Los Angeles. You'll start onsite in DTLA before transitioning to a primarily remote role.)</p><p><strong>Salary:</strong> $70,000 - $75,000 + Overtime Eligible (Non-Exempt Position)</p><p><strong>Benefits:</strong> Medical, Dental, Vision (M/D/V), Flexible Spending Account (FSA), 401K, Profit Sharing Plan, 10 days vacation (accrued), 5 paid sick days, 1 personal day.</p><p><strong>Work Model:</strong></p><ul><li><strong>Onsite during onboarding:</strong> First 30 days onsite in DTLA, working Monday-Friday from 8 AM–5 PM or 9 AM–6 PM.</li><li><strong>Transition to remote:</strong> After onboarding, 100% remote shift. Occasional onsite may be required for projects such as phone or desktop rollouts.</li><li><strong>Onsite team weeks:</strong> Once every quarter, you’ll join the team onsite for one week to foster collaboration and team dynamics.</li></ul><p><strong>Shift:</strong></p><ul><li><strong>Week 1:</strong> Sunday 8am - 5pm; Monday - Thursday 6am - 3pm</li><li><strong>Week 2:</strong> Sunday 8am - 5pm; Monday - Wednesday 6am - 3pm</li></ul><p>As a <strong>Help Desk Analyst</strong>, you’ll play a pivotal role in delivering exceptional technical support to our team and ensuring smooth operations for our technology systems. We value professionals who thrive in dynamic environments, exhibit outstanding customer service, and have the ability to troubleshoot incidents effectively. You'll start onsite in DTLA before transitioning to a primarily remote role.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming service desk inquiries and resolve technical issues related to hardware, software, and connectivity.</p><p>• Troubleshoot and resolve incidents involving Microsoft Windows 10, Active Directory, and other commonly used systems.</p><p>• Provide expert support for Microsoft Office Suite applications, including Word, Excel, and Outlook.</p><p>• Assist in maintaining user accounts, distribution lists, and mailboxes within Microsoft Exchange Administrator console.</p><p>• Support the deployment, setup, and maintenance of Dell computer hardware.</p><p>• Administer and troubleshoot mobile devices and applications used by the organization.</p><p>• Manage and prioritize multiple assignments in a fast-paced environment while maintaining a high level of accuracy.</p><p>• Collaborate with team members to ensure seamless integration and rollout of Mac devices for employees.</p><p>• Deliver exceptional customer service and maintain a high standard when interacting with a diverse user base.</p><p>• Learn and adapt to new software applications, including legal-specific platforms, as required.</p>
We are looking for a Technical Account Manager to lead and oversee technical support operations in Salem, Oregon. This role requires a strategic thinker who can manage client relationships, ensure service delivery excellence, and drive account growth. The ideal candidate will possess strong leadership skills and a deep understanding of IT infrastructure and managed services. <br> Responsibilities: • Serve as the primary point of contact between clients and internal teams, fostering effective communication and collaboration. • Build and nurture strong, long-term relationships with key stakeholders to ensure client satisfaction. • Conduct regular account reviews and strategic planning sessions to align services with client needs. • Oversee service delivery, ensuring adherence to SLAs and proactively addressing performance issues. • Collaborate with technical teams to resolve escalations and enhance service quality. • Identify opportunities for upselling and cross-selling services to drive revenue growth. • Lead contract renewals and negotiations, ensuring favorable outcomes for both the organization and clients. • Maintain accurate records of client interactions, contracts, and service agreements. • Work closely with sales, operations, and technical teams to align on client objectives and goals. • Participate in onboarding new clients and ensuring smooth account transitions.
<p>We are looking for a skilled <strong>part-time</strong> Help Desk Analyst II to join our team in Chicago, Illinois. This is an ongoing contract position, offering an excellent opportunity for individuals seeking to grow their expertise in IT support within a dynamic environment. The role requires part-time on-site presence and is designed for someone ready to provide reliable Tier 2 IT support while collaborating with our team.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 2 technical support to resolve complex issues related to hardware, software, and network systems.</p><p>• Troubleshoot and manage service desk tickets efficiently, ensuring timely resolution and communication with stakeholders.</p><p>• Administer and maintain Active Directory, including user account changes and permissions.</p><p>• Provide support for Windows 10 and Windows 11 systems, ensuring optimal performance and functionality.</p><p>• Utilize PowerShell for scripting and automation tasks to streamline IT processes.</p><p>• Manage mobile devices and ensure proper configuration through Intune and other Mobile Device Management tools.</p><p>• Communicate effectively with team members and users, providing clear guidance and thorough support.</p><p>• Follow established protocols to ensure IT infrastructure reliability and security.</p><p>• Collaborate with other IT professionals to improve processes and implement solutions.</p><p>• Maintain detailed documentation of all support activities and system changes.</p>
We are looking for a Help Desk Analyst III to join our team in Norman, Oklahoma. In this hands-on role, you will provide technical support and troubleshooting services to a diverse client base, including residential and commercial customers. This is a Contract-to-Permanent position, offering an opportunity to work directly with clients and vendors while contributing to the growth and success of our IT operations.<br><br>Responsibilities:<br>• Provide on-site and remote technical support for clients, ensuring timely resolution of hardware, software, and network issues.<br>• Install, configure, and troubleshoot internet systems for residential and commercial customers.<br>• Perform hands-on tasks such as cable troubleshooting and ladder work to maintain connectivity.<br>• Manage and support servers, networks, workstations, and Office 365 applications.<br>• Collaborate with vendors and clients to ensure seamless IT service delivery.<br>• Conduct system upgrades and migrations to improve infrastructure performance.<br>• Maintain detailed documentation of issues, solutions, and client interactions.<br>• Deliver exceptional customer service by communicating technical solutions in a clear and precise manner.<br>• Travel to client locations using personal vehicles and maintain accurate mileage records for reimbursement.<br>• Ensure compliance with background checks, mandatory pre-employment screenings for all candidates, and company policies.
We are looking for a skilled Help Desk Analyst II to join our team in Prattville, Alabama. This position involves providing comprehensive IT support to ensure smooth operations across manufacturing facilities. As a critical member of the team, you will address technical challenges, collaborate with various departments, and contribute to maintaining IT systems. This is a long-term contract opportunity for professionals passionate about delivering excellent service and fostering operational efficiency.<br><br>Responsibilities:<br>• Provide onsite IT support by assisting plant staff with technical issues and resolving inquiries related to PCs, Microsoft Windows, and Office.<br>• Install, configure, and maintain Windows desktop and laptop systems within a manufacturing environment.<br>• Monitor service desk tickets, ensuring timely responses and resolutions to technical problems.<br>• Act as a liaison between corporate IT and manufacturing facilities, aligning IT standards with operational needs.<br>• Collaborate with process control teams to troubleshoot and resolve technical challenges.<br>• Plan and coordinate the installation of end-user and network devices to optimize functionality.<br>• Assist in administering computer inventory, refresh cycles, and provide detailed reports to management.<br>• Offer backup coverage for other regions and participate in on-call support rotations.<br>• Communicate effectively with vendors, corporate IT staff, and plant employees to address IT-related concerns.<br>• Travel regionally to manufacturing plants as needed to provide onsite support and maintain systems.
<p>We are looking for a skilled Helpdesk Support Analyst to join our team in Petaluma, California. In this long-term contract role, you will be responsible for providing technical support to ensure the smooth operation of desktop systems and applications. As part of a non-profit organization, you will contribute to maintaining an efficient and secure IT environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical assistance for desktop hardware, software, and peripherals to resolve user issues effectively.</p><p>• Manage Active Directory tasks, including user account setup and maintenance.</p><p>• Install, configure, and troubleshoot Windows 10 operating systems and applications.</p><p>• Perform desktop imaging and ensure systems are properly prepared for deployment.</p><p>• Assist in managing Okta authentication and access control systems.</p><p>• Utilize ticketing systems to track, prioritize, and resolve service desk tickets.</p><p>• Support users with Office 365 applications and address any related concerns.</p><p>• Conduct regular maintenance and updates for workstations to ensure optimal performance.</p><p>• Collaborate with team members to improve support processes and enhance user experience.</p><p>• Address technical issues promptly to minimize disruptions in daily operations.</p>
<p>We are seeking a <strong>Tier 1 Help Desk Analyst</strong> to join our client's team in Downtown Los Angeles. The ideal candidate will possess strong troubleshooting skills on Windows devices, have experience with Freshservice ticketing systems, and can provide support both on-premises and remotely. Knowledge of Okta and deploying software is a plus. This role is perfect for someone motivated to deliver exceptional technical support and enhance the efficiency of our IT operations.</p><p><br></p><p><strong>Key Responsibilities</strong>:</p><ul><li>Respond to and resolve Tier 1 support requests, including technical issues on Windows-based devices, efficiently and professionally.</li><li>Manage and track customer inquiries through the Freshservice ticketing system, ensuring timely updates and resolution.</li><li>Provide remote and on-premises technical support for end-users, diagnosing and resolving technical challenges.</li><li>Assist with user account management, including basic support for Okta (e.g., login issues, MFA setup).</li><li>Troubleshoot network connectivity issues and common software-related problems.</li><li>Escalate advanced technical issues to higher-tier support when necessary while providing detailed documentation.</li><li>Maintain accurate records of identified solutions and technical processes.</li><li>Collaborate with internal teams to ensure software and hardware deployment aligns with business goals (optional but preferred skill area).</li></ul>
We are looking for a skilled Desktop Support Analyst to join our team in Oak Ridge, Tennessee. In this Contract to permanent position, you will be responsible for handling the installation, configuration, and troubleshooting of desktop computers, mobile devices, and peripheral equipment. Additionally, you will provide technical support for software applications and ensure system efficiency through proactive monitoring and documentation.<br><br>Responsibilities:<br>• Monitor the Helpdesk Ticketing System daily to address support requests and troubleshoot reported issues.<br>• Deliver Tier 1 and Tier 2 technical assistance to system users for hardware and software concerns.<br>• Manage user accounts in Active Directory and Office 365, including account creation, modification, and deletion.<br>• Diagnose and resolve hardware and software failures while effectively communicating with affected teams.<br>• Collaborate with the Desktop Engineering team to conduct system and software testing.<br>• Keep tickets updated with progress and coordinate tasks to ensure timely resolution.<br>• Identify and report potential risks that could impact IT operations to management.<br>• Optimize Service Desk resources for improved performance.<br>• Maintain professionalism in all forms of communication and interactions.<br>• Complete additional tasks as assigned by the manager.
We are looking for a skilled Desktop Support Analyst to join our team in Bronx, New York. This position is within the non-profit sector and offers an excellent opportunity to contribute to meaningful work while utilizing your technical expertise. As this is a Contract role with the potential for long-term stability, it provides an opportunity for growth within the organization.<br><br>Responsibilities:<br>• Provide comprehensive technical support to end-users, addressing hardware and software issues effectively.<br>• Manage user accounts and permissions within Active Directory, ensuring secure and efficient access.<br>• Track and maintain IT assets and inventory to uphold proper asset management processes.<br>• Utilize Microsoft Excel to analyze data and create reports for better decision-making.<br>• Troubleshoot computer hardware problems, ensuring minimal disruption to daily operations.<br>• Collaborate with team members to implement and maintain Citrix and Cisco technologies.<br>• Assist in the setup and configuration of Android devices for organizational use.<br>• Conduct routine system updates and maintenance to ensure optimal performance.<br>• Respond promptly to service requests and resolve technical issues within established timelines.<br>• Deliver training and support to users, enhancing their proficiency with IT systems.
We are looking for a dedicated Help Desk Analyst to join our team on a contract basis in Florence, South Carolina. In this role, you will provide exceptional technical support to end-users, ensuring issues are resolved promptly and efficiently. As a key member of the support team, you will play a crucial role in maintaining customer satisfaction and system functionality.<br><br>Responsibilities:<br>• Respond to customer inquiries via phone, delivering detail-oriented and courteous technical assistance.<br>• Create, update, and manage support tickets using the ticketing system.<br>• Conduct basic troubleshooting for hardware and software issues to minimize downtime.<br>• Provide outstanding customer service while addressing technical challenges.<br>• Work collaboratively with team members to resolve complex issues.<br>• Make quick and informed decisions to support customers effectively.<br>• Maintain comprehensive records of customer interactions and resolutions.<br>• Ensure end-user support aligns with company standards and procedures.<br>• Assist in identifying recurring issues and propose solutions to improve processes.
<p>We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis. In this role, you will provide essential first-line IT support to employees, ensuring timely resolution of technical issues and exceptional customer service. Your expertise will contribute to maintaining smooth operations and effective communication between end-users and technical teams.</p><p><br></p><p>Responsibilities:</p><p>• Respond to and resolve tier 1 incidents, change requests, and inquiries reported to the IT Employee Helpdesk.</p><p>• Conduct initial assessments, triage, and troubleshooting for hardware, software, and communication system issues.</p><p>• Recommend solutions for recurring problems and escalate complex issues to tier-2 support teams.</p><p>• Document all customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system.</p><p>• Monitor ticket queues to ensure timely transfer and handling of requests by appropriate teams.</p><p>• Collaborate on the development and revision of standards, policies, and procedures to improve processes.</p><p>• Strive to enhance customer service experiences and increase first-call resolution rates.</p><p>• Serve as a liaison between end-users and technical staff to facilitate clear communication and issue resolution.</p><p>• Analyze and diagnose reported issues, providing effective solutions.</p><p>• Coordinate the onboarding process for new hires and consultants, ensuring their IT setup is completed efficiently.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Mason, Michigan. In this role, you will provide technical assistance and support for hardware, software, and peripheral devices, ensuring smooth operations for end users. This is a long-term contract position that requires a commitment to delivering high-quality service and resolving technical issues efficiently.<br><br>Responsibilities:<br>• Provide on-site technical support for hardware, software, and peripheral devices, including printers and mobile devices.<br>• Troubleshoot and resolve issues related to O365 applications and Active Directory.<br>• Configure and maintain network and multifunction printers, ensuring optimal performance.<br>• Assist end users with technical challenges involving Apple and Android devices.<br>• Perform regular backups and ensure data security using backup technologies.<br>• Install, configure, and maintain Dell and Cisco devices to meet organizational needs.<br>• Utilize configuration management tools to streamline systems and processes.<br>• Deliver support for Citrix technologies, ensuring seamless remote access for users.<br>• Collaborate with the IT team to improve system reliability and user satisfaction.<br>• Travel between Mason and Lakeview locations to provide consistent support across sites.
We are looking for a skilled Desktop Support Analyst to join our team on a long-term contract basis in Boston, Massachusetts. This fully onsite, part-time role involves providing essential IT support for a pharmaceutical company, ensuring smooth operations and resolving technical issues. This position is an excellent opportunity to showcase your expertise in desktop support and related technologies.<br><br>Responsibilities:<br>• Deliver onsite technical support to end-users, addressing hardware and software issues efficiently.<br>• Manage and resolve escalated tickets in a timely manner, ensuring user satisfaction.<br>• Assist with application support, including uninstalling and reinstalling approved software on devices.<br>• Provide installation and maintenance services for applications used across the organization.<br>• Handle onboarding and offboarding processes, ensuring proper setup or removal of IT resources.<br>• Support conference rooms and audiovisual equipment to facilitate seamless meetings and presentations.<br>• Perform imaging of devices and equipment to standardize configurations and prepare for deployment.<br>• Utilize ticketing systems to track, prioritize, and resolve support requests effectively.
We are looking for a skilled Help Desk Analyst to join our team in San Antonio, Texas, within the manufacturing industry. This is a Contract-to-Permanent position that offers the opportunity to contribute to the effective resolution of technical issues and provide exceptional user support. The ideal candidate will demonstrate technical expertise, strong problem-solving abilities, and a proactive approach to managing and improving IT systems.<br><br>Responsibilities:<br>• Prioritize and manage the help desk queue to ensure prompt attention to critical business production issues.<br>• Collaborate with team members to address hardware and software concerns, escalating complex problems to higher-level technicians or vendors when necessary.<br>• Administer and maintain user accounts, permissions, and system access rights while ensuring compliance with organizational security policies.<br>• Assist end users with system access inquiries, password resets, and adherence to security procedures.<br>• Analyze documented resolutions and trends to identify opportunities for improving issue prevention.<br>• Perform hands-on troubleshooting, including software installation, hardware upgrades, and system configuration.<br>• Coordinate resources for video conferencing, loaner equipment, and conference room reservations.<br>• Maintain inventory control for technology equipment and ensure accurate tracking of assets.<br>• Develop user-friendly guides and frequently asked question documents to enhance end-user experience.<br>• Support IT projects by conducting research, collaborating with the networking team, and ensuring project timelines are met.
We are looking for a skilled Help Desk Analyst I to join our team in New York, New York. In this role, you will provide technical support, troubleshoot issues, and ensure smooth operations of IT systems and networks. The ideal candidate brings a proactive approach to problem-solving and excels in delivering outstanding customer service.<br><br>Responsibilities:<br>• Provide first-level technical support for hardware, software, and network-related issues.<br>• Manage and troubleshoot Windows 10 operating systems and Active Directory environments.<br>• Ensure the security of IT systems by implementing and maintaining best practices.<br>• Support Microsoft Office 365 applications and resolve user-related concerns.<br>• Set up and maintain audio/visual equipment for meetings and presentations.<br>• Utilize remote support tools such as TeamViewer to assist users effectively.<br>• Administer mobile devices, including iOS and Android platforms, ensuring proper configuration and functionality.<br>• Collaborate with vendors to address hardware and software needs.<br>• Monitor and manage endpoint devices using Microsoft Endpoint Manager.<br>• Assist users with conferencing tools such as Zoom, Microsoft Teams, and other platforms.
We are looking for a skilled Desktop Support Analyst to join our team in Byron, New York. This contract position requires a proactive individual who excels in providing technical support and troubleshooting for hardware, software, and networking systems. The ideal candidate will play a pivotal role in ensuring smooth operations for both office and manufacturing environments while maintaining high standards of customer service.<br><br>Responsibilities:<br>• Configure and troubleshoot networking equipment, including switches, cabling, VLANs, and related setups.<br>• Install and set up hardware and workstations for office spaces and manufacturing facilities.<br>• Deploy Intune-managed devices and install necessary software to meet user needs.<br>• Assist in transitioning software applications from local servers to VMware or Azure platforms.<br>• Provide timely and effective technical support to end users, ensuring minimal disruptions.<br>• Manage and maintain Windows 10/11 systems, ensuring optimal performance and security.<br>• Utilize hardware imaging and deployment tools to streamline device setup and maintenance.<br>• Collaborate with team members on networking and system improvements.<br>• Deliver excellent customer service by addressing and resolving technical issues promptly.<br>• Document processes and solutions to enhance the efficiency of support operations.
We are looking for an experienced Help Desk Analyst II to join our team in Atlanta, Georgia. In this role, you will be responsible for providing comprehensive technical support to ensure seamless hardware and software operations across our organization. This position requires a proactive individual with strong troubleshooting skills and a commitment to maintaining high levels of customer service.<br><br>Responsibilities:<br>• Oversee end-user hardware setup and maintenance, including desktops, laptops, and workstations, ensuring minimal downtime through timely troubleshooting and repairs.<br>• Install, configure, and support software applications for both field and office users, leveraging extensive knowledge of application integration with company systems.<br>• Administer network access by managing user password changes and ensuring secure connectivity.<br>• Collaborate with project managers to facilitate remote jobsite mobilization, providing on-site troubleshooting when remote solutions are insufficient.<br>• Evaluate and sanitize returned IT equipment, repairing and preparing it for future deployment when necessary.<br>• Maintain organized IT lab and storage areas, ensuring all equipment and software installation media are properly inventoried.<br>• Select and manage replacement components to ensure immediate availability for minimizing end-user downtime during hardware failures.<br>• Provide training to end-users on new technologies and software applications to enhance their productivity and efficiency.
We are looking for a dedicated Help Desk Analyst to provide technical support and troubleshooting expertise for our IT systems and manufacturing processes. This role involves maintaining optimal functionality of the Tulip platform, supporting discrete manufacturing workflows, and ensuring seamless product traceability. The position is based in Cleveland, Ohio, and requires on-site work from Monday to Friday, with occasional Saturday shifts during critical periods.<br><br>Responsibilities:<br>• Deliver technical support and maintenance for the Tulip platform, ensuring reliable system performance.<br>• Diagnose and resolve IT issues related to PCs running Tulip software, addressing both hardware and software concerns.<br>• Manage and support APIs to maintain consistent business data flow.<br>• Utilize Kepware to enable effective data communication across manufacturing systems.<br>• Provide expertise in discrete manufacturing processes to optimize production workflows.<br>• Ensure accurate product genealogy and traceability through detailed record-keeping.<br>• Troubleshoot and solve technical challenges related to IT systems and manufacturing operations.<br>• Collaborate closely with production, quality, and IT teams to drive continuous improvements.<br>• Maintain compliance with industry standards and regulatory requirements, especially in defense manufacturing.
We are looking for a dedicated Help Desk Analyst to join our team on a contract basis in Philadelphia, Pennsylvania. This role involves providing technical support and resolving IT-related issues to ensure smooth operations. The ideal candidate will have experience with troubleshooting, system administration, and user support in widely used technology environments.<br><br>Responsibilities:<br>• Address and resolve user issues related to Active Directory, Windows 10, and Google Suite applications.<br>• Perform troubleshooting for desktop hardware, software, and peripheral devices such as Chromebooks and HDMI connections.<br>• Manage service desk tickets efficiently, ensuring timely resolution of technical problems.<br>• Provide support within Windows environments, including configuration and maintenance tasks.<br>• Assist users with basic troubleshooting steps to diagnose and resolve IT concerns.<br>• Collaborate with team members to ensure seamless communication and support across departments.<br>• Offer guidance and training to users on Google Apps and other software tools.<br>• Maintain accurate records of issues, solutions, and user interactions for future reference.<br>• Conduct periodic checks and updates on systems to prevent recurring issues.<br>• Support hardware setup and connectivity for desktops and related equipment.
<p>We are looking for a skilled Desktop Support Analyst to join our team in Jacksonville, Florida. In this long-term contract position, you will provide Tier 2 deskside support for both Apple and Windows environments, ensuring seamless operation of hardware and software systems. This is an excellent opportunity to showcase your technical expertise and deliver exceptional service in a dynamic work environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide Tier 2 deskside support for Windows laptops, desktops, and mobile devices.</p><p>• Troubleshoot and resolve issues related to Microsoft 365 and VoIP systems.</p><p>• Utilize tools like ServiceNow and Active Directory for efficient incident management and resolution.</p><p>• Perform desktop imaging and hardware configuration tasks to ensure devices are properly set up for end-users.</p><p>• Diagnose and resolve hardware problems for desktops, laptops, and peripheral devices.</p><p>• Collaborate with team members to implement process improvements and enhance support services.</p><p>• Provide clear and precise communication to end-users while addressing technical issues.</p>
<p>Robert Half is seeking a skilled IT Service Desk Analyst to join our client's team. In this role, you will provide technical assistance and support to ensure seamless operations across IT systems and hardware. Your expertise will be vital in resolving hardware, software, and network-related issues while delivering exceptional customer service.</p><p><br></p><p><strong>This is a Direct Hire role that will require an onsite work schedule. </strong></p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to service desk tickets and provide effective technical solutions.</p><p>• Diagnose and troubleshoot hardware, software, and network issues across Windows and iOS platforms.</p><p>• Maintain and manage Active Directory accounts and permissions.</p><p>• Assist users by explaining technical concepts in a clear and approachable manner.</p><p>• Ensure proper documentation of IT incidents and resolutions within ticketing systems.</p><p>• Collaborate with other IT team members to implement system updates and improvements.</p><p>• Support the setup and configuration of computer hardware and peripherals.</p><p>• Conduct regular system checks and maintenance to prevent potential disruptions.</p><p>• Provide guidance on IT best practices and security protocols to end users.</p>
We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls.<br><br>Responsibilities:<br><br>• Deliver both remote and deskside support to staff, addressing software, hardware, and network problems.<br>• Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals.<br>• Take charge of managing user accounts and controlling access in Active Directory and O365.<br>• Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools.<br>• Document all troubleshooting steps and IT procedures for future reference within the team.<br>• Collaborate effectively with other members of the IT team to escalate and resolve complex issues.<br>• Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.
