We are looking for a skilled Help Desk Analyst to join our team in San Antonio, Texas, within the manufacturing industry. This is a Contract-to-Permanent position that offers the opportunity to contribute to the effective resolution of technical issues and provide exceptional user support. The ideal candidate will demonstrate technical expertise, strong problem-solving abilities, and a proactive approach to managing and improving IT systems.<br><br>Responsibilities:<br>• Prioritize and manage the help desk queue to ensure prompt attention to critical business production issues.<br>• Collaborate with team members to address hardware and software concerns, escalating complex problems to higher-level technicians or vendors when necessary.<br>• Administer and maintain user accounts, permissions, and system access rights while ensuring compliance with organizational security policies.<br>• Assist end users with system access inquiries, password resets, and adherence to security procedures.<br>• Analyze documented resolutions and trends to identify opportunities for improving issue prevention.<br>• Perform hands-on troubleshooting, including software installation, hardware upgrades, and system configuration.<br>• Coordinate resources for video conferencing, loaner equipment, and conference room reservations.<br>• Maintain inventory control for technology equipment and ensure accurate tracking of assets.<br>• Develop user-friendly guides and frequently asked question documents to enhance end-user experience.<br>• Support IT projects by conducting research, collaborating with the networking team, and ensuring project timelines are met.

• Bachelor’s degree in IT or a related field preferred; relevant work experience may be considered as a substitute.<br>• Minimum of 2 years of experience in a high-volume, technically complex help desk environment.<br>• Proficiency in Windows operating systems, including Windows 7, Windows 10, and Server 2016.<br>• Experience with Active Directory for user password management and system administration.<br>• Familiarity with Microsoft Office applications and email systems, such as Outlook 2016.<br>• Strong knowledge of computer hardware, including laptops, printers (preferably HP and Zebra), and troubleshooting wireless implementations.<br>• Technical certifications such as A+ or Network+ are highly desirable.<br>• Excellent communication skills, both written and verbal, with the ability to interact effectively across all levels of the organization.

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