We are looking for an experienced IT Support Technician to join our team in Cleveland, Ohio. This position focuses on providing technical assistance and troubleshooting support for desktop systems, warehouse technologies, and related hardware. The ideal candidate will have strong knowledge of Microsoft solutions and the ability to document IT configurations effectively.<br><br>Responsibilities:<br>• Provide technical support for desktop systems, including installation, configuration, and maintenance.<br>• Troubleshoot and resolve issues related to Microsoft desktop solutions such as O365, M365, SharePoint, OneDrive, and Active Directory.<br>• Support warehouse technologies, including handheld scanners, label printers, and warehouse management systems.<br>• Document IT configurations, processes, and change management activities to ensure consistency and compliance.<br>• Manage desktop imaging and hardware setup for new and existing users.<br>• Ensure the security and functionality of desktop systems through regular updates and maintenance.<br>• Collaborate with team members to resolve complex technical issues and improve support processes.<br>• Assist in maintaining Active Directory, including user accounts and access permissions.<br>• Provide clear and timely communication with users regarding technical issues and updates.<br>• Conduct training sessions or provide guidance to users for common IT tools and systems.
We are looking for an IT Technician to join our team in Mentor, Ohio, within the financial services industry. The ideal candidate will play a key role in ensuring the smooth operation of IT systems and providing technical support to end users. This position requires a proactive approach to troubleshooting and maintaining IT infrastructure, as well as collaborating with internal teams and external vendors.<br><br>Responsibilities:<br>• Provide technical support for financial applications, including troubleshooting and resolving issues with platforms such as Symitar and Synergy.<br>• Handle onboarding and offboarding processes for users, including hardware setup, account creation, and access configuration.<br>• Manage and resolve help desk tickets, documenting all actions and solutions accurately within the system.<br>• Maintain and update IT documentation, including system settings, troubleshooting procedures, and asset records.<br>• Diagnose and resolve basic network issues, such as Wi-Fi connectivity and LAN/WAN problems.<br>• Oversee IT hardware inventory, coordinating the deployment and recovery of assets as needed.<br>• Work closely with vendors to address technical challenges and escalate issues appropriately.<br>• Participate in IT projects, contributing to the implementation and upgrades of systems.<br>• Educate employees on IT policies, tools, and best practices to enhance their technical proficiency.
We are looking for a skilled Data Analyst to join our team on a long-term contract basis. This role involves creating and maintaining impactful Power BI reports and visualizations to support key business functions, including finance, operations, and sales. This is a remote position, offering the opportunity to collaborate with diverse teams while delivering meaningful insights to drive decision-making.<br><br>Responsibilities:<br>• Develop and optimize Power BI dashboards and reports to support business needs across finance, operations, and sales.<br>• Collaborate with stakeholders to gather requirements and translate them into actionable data solutions.<br>• Perform detailed data analysis to identify trends, patterns, and opportunities for business improvement.<br>• Utilize data modeling techniques to design efficient and scalable data structures.<br>• Ensure data accuracy and integrity while creating visualizations that effectively communicate insights.<br>• Maintain and enhance existing business intelligence solutions to meet changing requirements.<br>• Work closely with team members to provide technical expertise and resolve data-related challenges.<br>• Leverage Microsoft SQL for querying and managing datasets.<br>• Apply BusinessObjects technologies to support reporting and analysis processes.<br>• Provide regular updates and clear communication to stakeholders about project progress and findings.
