We are looking for an experienced Desktop Support Analyst to join our team in Cleveland, Ohio. This contract position requires a proactive individual who excels at solving technical issues and delivering exceptional customer service. The ideal candidate will possess strong communication skills and the ability to effectively support users in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Provide technical assistance to users by troubleshooting and resolving computer-related issues.<br>• Install and configure software applications while educating users on proper usage.<br>• Oversee departmental operations by analyzing workflows, setting priorities, and establishing deadlines.<br>• Collaborate with department heads, managers, and external vendors to address concerns and implement solutions.<br>• Modify existing software to enhance performance, correct errors, or adapt to new hardware systems.<br>• Coordinate with third-party system providers to design and optimize systems that meet performance requirements.<br>• Ensure timely resolution of printer-related problems and other hardware issues.<br>• Maintain and update desktop imaging processes to align with organizational standards.<br>• Deliver exceptional customer service by building strong relationships and fostering user satisfaction.<br>• Document technical processes and maintain records to ensure consistent support practices.

• Minimum of 2 years of experience in a help desk or desktop support role within a complex, multi-user environment.<br>• Strong interpersonal skills and a customer-focused approach to problem-solving.<br>• Ability to work independently and manage multiple tasks under tight deadlines.<br>• High level of attention to detail and discretion in handling confidential information.<br>• Proficiency in operating systems such as Windows 10 and Mac OS.<br>• Familiarity with Active Directory and desktop imaging processes.<br>• Excellent verbal and written communication skills.<br>• Capacity to remain resourceful and calm in high-pressure situations.

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