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187 results for It Support Specialist jobs

Help Desk/Desktop Support Analyst

Cambridge, MA
onsite
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical assistance for a leading organization in the health pharm/biotech industry in Cambridge, Massachusetts. This Long-term Contract position is ideal for someone who excels in face-to-face support, communicates clearly with end users, and brings strong experience resolving desktop, account, and productivity tool issues in a Windows environment. The role will focus on delivering responsive day-to-day support while also contributing to broader endpoint management and device support initiatives. Responsibilities: • Deliver in-person technical support for desktop and laptop issues, diagnosing hardware, software, and access-related problems across Windows-based environments. • Manage user account support tasks such as password resets, account unlocks, and directory-based access updates through Active Directory. • Provide hands-on assistance for Microsoft 365 applications and collaboration platforms, including Zoom and Microsoft Teams. • Support walk-up users at an IT kiosk, ensuring timely issue resolution and a high-quality customer experience. • Track, update, and resolve support requests through ServiceNow while handling a mix of Level 1 through intermediate Level 2 support needs. • Troubleshoot endpoint issues directly at the user level, including system performance concerns, configuration problems, and workstation-related incidents. • Assist with Windows 11 deployment efforts and extended desktop support activities tied to endpoint modernization projects. • Contribute to device management and maintenance initiatives, including Intune-related support and patching processes managed through endpoint tools. • Provide occasional support for Mac OS devices when needed, depending on user and business requirements.
2026-06-18T00:00:00Z

Help Desk/Desktop Support Analyst

Cambridge, MA
onsite
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical assistance for end users in Cambridge, Massachusetts within the health pharm/biotech sector. This Long-term Contract position is ideal for someone who enjoys face-to-face support, thrives in an onsite environment, and can provide dependable service across desktop, account, and collaboration technologies. You will join a collaborative support team and help maintain a productive user experience for employees across multiple local offices and remote staff. Responsibilities: • Provide onsite desktop and walk-up kiosk support for employees, resolving technical issues in a timely and thorough manner. • Diagnose and fix hardware, software, and operating system problems across Windows 10 and Windows 11 environments. • Manage user account support through Active Directory, including password resets, account unlocks, and related access assistance. • Assist end users with Microsoft 365 applications and support collaboration tools such as Zoom and Microsoft Teams. • Handle service requests and incidents through ServiceNow, addressing a range of Level 1 to Level 2.5 support needs. • Deliver hands-on troubleshooting for devices and user workstations to restore functionality and minimize downtime. • Support technology initiatives such as Windows 11 rollout activities, Intune deployment, and patch management efforts using endpoint tools. • Provide technical assistance to users across multiple Cambridge, Massachusetts locations as well as remote team members. • Collaborate with a larger desktop support group to ensure consistent service delivery for a high-volume user population.
2026-06-15T00:00:00Z

Help Desk/Desktop Support Analyst

Tulsa, OK
onsite
Temporary to Hire
22 - 25 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver onsite and remote technical support for employees in a fast-paced manufacturing environment. This contract opportunity with permanent potential is ideal for someone who enjoys solving user issues, improving day-to-day system performance, and ensuring dependable technology operations. The role focuses on resolving escalated desktop, software, and connectivity problems while providing responsive service to end users. Responsibilities: • Deliver second-level technical assistance for Windows workstations, Microsoft 365 applications, and other commonly used business systems. • Diagnose and resolve issues involving desktop computers, laptops, printers, and mobile devices to minimize user downtime. • Administer user access and directory services by updating accounts, permissions, and policy settings within Active Directory. • Investigate connectivity concerns affecting wired networks, wireless access, and related endpoint communication. • Set up, configure, and maintain hardware and software to support reliable daily operations across the site. • Route highly complex incidents to advanced support or infrastructure teams when additional expertise is required. • Record troubleshooting steps, resolutions, and recurring issues within the ticketing system and internal knowledge resources.
2026-06-16T00:00:00Z

Help Desk/Desktop Support Analyst

Dallas, TX
remote
Permanent / Full Time
65000 - 70000 USD / Yearly
Job TitleHelp Desk Analyst Company OverviewA well-established managed services provider in the IT and infrastructure solutions space is seeking a Helpdesk Analyst to join its growing team. Based in Santa Clarita, California, the organization partners with diverse clients to deliver reliable, scalable, and user-friendly technology solutions across IT operations, cybersecurity, and network environments. With a strong focus on service excellence and continuous improvement, the company is committed to helping businesses operate efficiently and securely. Role SummaryThe Helpdesk Analyst plays a critical role in supporting and maintaining client IT environments by addressing technical issues, responding to alerts, and driving proactive improvements. This position is primarily remote but based in Santa Clarita, California, with occasional on-site support required for nearby client locations. The ideal candidate thrives in a fast-paced environment and is passionate about troubleshooting, process optimization, and delivering exceptional customer support. Key Responsibilities<ul><li>Monitor alert systems and respond to incidents, ensuring timely escalation when necessary</li><li>Provide remote and occasional on-site technical support for client environments</li><li>Manage ticket queues, ensuring accurate documentation and timely resolution of incidents and service requests</li><li>Troubleshoot and resolve network infrastructure and system-related issues</li><li>Oversee the full lifecycle of incidents and problem tickets from intake to resolution</li><li>Create, update, and maintain technical documentation and standard operating procedures</li><li>Collaborate with operations teams to improve service delivery and efficiency</li><li>Identify trends and recurring issues to proactively minimize downtime</li><li>Contribute to the development of scalable, best-in-class helpdesk operations</li></ul>Compensation & Benefits<ul><li>Hourly compensation: $26–$34 DOE, plus potential bonus opportunities</li><li>Comprehensive health, dental, and vision insurance</li><li>Paid time off and work-life balance initiatives</li><li>Professional development support, including company-sponsored certifications and tuition reimbursement</li><li>Referral bonus program and additional employee benefits</li></ul>Additional Details<ul><li>Work model: Primarily remote with occasional on-site client visits</li><li>Full-time position with standard Monday–Friday schedule and periodic on-call responsibilities</li><li>Career growth opportunities with structured development and advancement pathways</li><li>Collaborative, team-oriented environment with a focus on continuous improvement</li></ul>
2026-06-17T00:00:00Z

Help Desk/Desktop Support Analyst

Dublin, OH
onsite
Temporary to Hire
22.1635 - 25.663 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver dependable technical assistance for employees across multiple locations in Ohio. This contract position with permanent potential is ideal for someone who enjoys solving user issues, maintaining endpoint technology, and supporting day-to-day IT operations in a service-focused environment. The role combines hands-on desktop support, device setup, application troubleshooting, and routine site visits while partnering with colleagues to keep systems running efficiently. Responsibilities: • Deliver first- and second-level support for workstations, laptops, mobile devices, printers, and other end-user equipment, resolving issues in a timely manner. • Set up, configure, maintain, and troubleshoot hardware, operating systems, and business applications to support reliable daily operations. • Coordinate employee onboarding and offboarding by preparing accounts, deploying devices, and assisting users with initial application and mobile device setup. • Diagnose and resolve connectivity problems involving wired networks, wireless access, and TCP/IP-based communication across office locations. • Support Microsoft Windows environments and core productivity tools while performing routine updates, patching, and system maintenance activities. • Travel to branch and office sites on a scheduled basis to provide in-person technical support, complete planned maintenance, and address local technology needs. • Record incidents, solutions, and support procedures accurately within the service desk system to maintain clear documentation and service history. • Assist with inventory control, asset tracking, and equipment lifecycle planning to ensure technology resources are accounted for and properly managed. • Partner with other IT team members to escalate complex issues, contribute to larger projects, and recommend process improvements that enhance the user experience.
2026-06-12T00:00:00Z

Help Desk/Desktop Support Analyst

West Chester, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support and contribute to daily IT operations for a growing team in West Chester, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys solving user issues, maintaining stable technology environments, and supporting a broad range of desktop and infrastructure needs. The role combines front-line end-user assistance with routine administrative and operational work across core IT systems. Responsibilities: • Deliver in-person and remote technical assistance for employees experiencing hardware, software, login, or network-related issues. • Handle support requests across multiple escalation levels, ensuring tickets are documented, prioritized, and resolved with professionalism and urgency. • Maintain user accounts and access within Active Directory, including updates to permissions, group membership, and account settings. • Review system notifications and help investigate operational issues affecting desktops, servers, or connectivity. • Assist with scheduled patching activities, system upkeep, and other recurring maintenance tasks that support environment stability. • Provide support for server-related operations and contribute to broader IT administration responsibilities as assigned. • Work closely with IT leadership and technical team members to address daily support demands and assist with smaller improvement initiatives. • Support end-user computing environments built on Microsoft Windows and help maintain consistent service desk performance.
2026-06-15T00:00:00Z

Help Desk/Desktop Support Analyst

Rochester, NY
onsite
Temporary to Hire
19.7885 - 22.913 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support day-to-day IT service coordination and front-line technical assistance in Rochester, New York. This Contract to Permanent position is ideal for someone who thrives in a fast-paced environment, enjoys balancing customer support with scheduling and logistics, and takes pride in keeping service operations organized and responsive. The role combines dispatch coordination, basic troubleshooting, inventory oversight, and on-site administrative support to help ensure a high-quality experience for both clients and technicians. Responsibilities: • Coordinate daily technician schedules for remote support and on-site appointments, ensuring appropriate timing, travel allowances, and coverage for priority requests. • Adjust assignments in real time when urgent incidents, schedule conflicts, or technician availability changes affect planned service delivery. • Review upcoming visits to confirm required equipment, parts, and materials are prepared in advance to avoid delays in the field. • Provide a detail-oriented on-site presence by greeting scheduled visitors, receiving deliveries, and directing items or requests to the appropriate internal teams. • Track routine office and field supply inventory, identify shortages, and communicate replenishment needs before stock levels become disruptive. • Perform initial client issue intake through service desk tickets and guide users through simple troubleshooting steps before escalating more complex problems. • Support basic desktop and endpoint issue resolution involving Microsoft Windows environments and common connectivity concerns. • Maintain accurate service coordination records and help keep support workflows organized to promote timely completion of requests.
2026-05-28T00:00:00Z

Help Desk/Desktop Support Analyst

Providence, RI
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for an experienced Help Desk/Desktop Support Analyst to provide advanced technical support for end users in Newport, Rhode Island. This position is suited for a hands-on, detail-oriented individual who can diagnose complex issues across desktops, collaboration platforms, identity tools, and network-connected environments while delivering a high standard of service. The role also requires clear communication, strong documentation habits, and the ability to support both everyday user needs and higher-priority escalations effectively. Responsibilities:• Provide high-level desk-side and remote support for hardware, software, account access, and connectivity issues across a multi-system environment.• Act as an escalation point for complex incidents, independently investigating root causes and driving issues through resolution with full ownership of assigned tickets.• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, Intune, Autopilot, and Entra ID, to support user access, device management, and collaboration needs.• Manage and troubleshoot core identity and endpoint technologies such as Active Directory, Group Policy, and Windows-based desktop environments.• Diagnose network-related problems involving TCP/IP, VLANs, wireless infrastructure, and voice or endpoint connectivity to restore reliable user service.• Maintain detailed service records, document troubleshooting steps, and follow established IT support procedures and compliance standards consistently.• Deliver responsive support to employees and senior business stakeholders, adapting technical explanations to match varying levels of user experience.• Travel between supported office locations as needed and assist with occasional on-site support requirements outside the primary office.• Contribute to a security-focused support model by applying best practices for access control, device administration, and incident handling.
2026-06-18T00:00:00Z

Help Desk/Desktop Support Analyst

Madison, WI
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are looking for a hands-on Help Desk/Desktop Support Analyst to provide on-site technical support for a higher education environment in Madison, Wisconsin. This Contract position requires someone who is comfortable working five days per week on location, supporting desktop hardware, peripherals, and end-user systems. The ideal candidate will assist with workstation setup, device updates, and day-to-day troubleshooting while delivering responsive support through a structured ticketing process. Responsibilities: • Provide on-site desktop and help desk support for staff and users in Madison, Wisconsin, resolving technical issues in a timely and detail-oriented manner. • Install, connect, and configure monitors, Lenovo all-in-one systems, and Dell desktop computers for daily operational use. • Perform routine device updates, including software installations, system patches, and operating system maintenance across supported workstations. • Complete user and computer account updates in Active Directory, including renaming devices and maintaining accurate system records. • Route and organize cabling through desks and workstations to ensure clean, functional, and reliable hardware setups. • Troubleshoot Windows-based desktop issues involving hardware, software, and peripheral connectivity. • Manage assigned service requests and incidents through a ticketing system, documenting work performed and updating ticket status as needed. • Assist with physical workstation moves, equipment handling, and other support tasks that require lifting and transporting desktop hardware. • Verify that newly deployed or updated devices are functioning properly and meet operational standards before handoff to end users.
2026-06-17T00:00:00Z

Help Desk/Desktop Support Analyst

Chicago, IL
onsite
Temporary / Contract
47.5 - 55 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical assistance and day-to-day operational support for a growing organization in Chicago, Illinois. This Long-term Contract position offers the chance to work closely with internal staff and external technology partners while helping maintain a reliable end-user computing environment. The role combines hands-on desktop support, issue resolution, and coordination across IT-related tasks to keep business operations running smoothly. Responsibilities: • Deliver onsite support for employees by diagnosing and resolving hardware, software, and access-related issues across desktop and laptop environments. • Assist with setup, deployment, and maintenance of workstations, peripherals, and user devices for both new and existing team members. • Monitor and manage service desk requests, document solutions, and ensure timely follow-up on reported technical problems. • Support both Windows and Mac users with troubleshooting related to operating systems, Microsoft 365 applications, and everyday connectivity concerns. • Coordinate with external vendors and internal stakeholders to address escalated issues, service needs, and technology-related requests. • Help maintain user accounts, permissions, and directory services tasks, including basic support within Active Directory environments. • Contribute to office technology operations by supporting equipment readiness, workspace setup, and routine IT administrative activities. • Identify recurring support issues and assist with process improvements or small technical projects that enhance overall IT service delivery.
2026-05-28T00:00:00Z

Help Desk/Desktop Support Analyst

Houston, TX
onsite
Permanent / Full Time
70000 - 90000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for end users in Houston, Texas. This role focuses on resolving day-to-day hardware, software, and access issues while delivering responsive support across Microsoft-based environments. The ideal candidate brings strong troubleshooting skills, experience managing service requests, and the ability to communicate clearly with both English- and Spanish-speaking users. Responsibilities: • Provide front-line technical support for desktop, laptop, and Windows-related issues reported by employees • Diagnose and resolve common hardware, software, login, and connectivity problems in a timely manner • Manage incoming service desk tickets, document troubleshooting steps, and keep issue records accurate and up to date • Support user account administration tasks, including password resets and access updates within Active Directory • Install, configure, and maintain Microsoft Windows 10 systems and standard workstation applications • Escalate complex incidents when needed and coordinate with other IT teams to ensure effective resolution • Deliver clear guidance to users on technical issues and system usage, including support for Spanish-speaking employees when required
2026-06-09T00:00:00Z

Help Desk/Desktop Support Analyst

Dearborn, MI
onsite
Temporary to Hire
25 - 31 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for employees in Dearborn, Michigan. This contract opportunity is ideal for someone who combines strong desktop troubleshooting skills with a service-minded approach and confidence supporting users at all levels, including leadership. The right candidate will bring a solid foundation in end-user support, Microsoft technologies, and device setup while contributing to a positive and responsive IT experience. Responsibilities: • Deliver day-to-day technical assistance for desktop, laptop, and peripheral issues, resolving hardware, software, and operating system problems efficiently. • Manage and update user accounts, permissions, and access requests within Active Directory and Azure Active Directory environments. • Support Microsoft 365 applications and collaboration tools, including Outlook, Teams, OneDrive, and SharePoint, to help users stay productive. • Diagnose and resolve printer connectivity, functionality, and configuration issues across the office environment. • Prepare, image, and deploy laptops using Smart Deploy and ensure systems are properly configured for new and existing employees. • Handle incoming service desk requests, document troubleshooting steps, and maintain accurate ticket updates through resolution. • Assist with Windows 10 support, workstation setup, and desktop hardware replacements or upgrades as needed. • Communicate clearly with both end users and executive-level staff, providing timely updates and attentive customer support.
2026-05-29T00:00:00Z

Help Desk/Desktop Support Analyst

Miami, FL
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for employees in Doral, Florida. This Long-term Contract position focuses on supporting day-to-day desktop operations, resolving user issues efficiently, and maintaining a stable Microsoft Windows 10 environment. The ideal candidate brings strong troubleshooting ability, clear communication, and a service-oriented approach to end-user support. Responsibilities: • Provide first- and second-level technical support for end users, addressing issues related to hardware, software, and network connectivity in a Windows 10 environment. • Manage Active Directory tasks such as creating and updating user accounts, resetting passwords, adjusting permissions, and applying group policy changes. • Diagnose and resolve problems affecting desktops, laptops, printers, mobile devices, and commonly used business applications. • Respond to and track support requests through a service desk platform, ensuring accurate documentation and timely follow-up on each ticket. • Set up, configure, and maintain workstations, peripheral devices, and endpoint protection tools to support daily business operations. • Communicate clearly with users throughout the support process, delivering a positive service experience while escalating more complex issues when appropriate.
2026-06-09T00:00:00Z

Help Desk/Desktop Support Analyst

Harrisburg, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to join a client-focused IT support team in Pennsylvania. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys solving technical problems, supporting end users across a Microsoft-based environment, and delivering dependable service both remotely and onsite. The role offers a mix of hands-on desktop support, account administration, and day-to-day operational troubleshooting while working closely with users to keep systems running smoothly. Responsibilities: • Deliver timely support for everyday hardware, software, and access-related issues submitted through the service desk. • Diagnose and resolve problems affecting desktops, laptops, printers, and other end-user devices in both remote and onsite settings. • Prepare and deploy workstations, install business applications, and set up user profiles and accounts for new or existing staff. • Monitor technical alerts and respond to basic network or connectivity issues using internal support and monitoring tools. • Perform routine administration tasks within Active Directory and Microsoft 365 to maintain user access and system functionality. • Apply patches, support endpoint protection efforts, and help maintain a secure desktop environment across supported devices. • Keep support records accurate and up to date, ensuring troubleshooting steps and resolutions are clearly documented. • Recognize repeated support trends and share recommendations that improve service quality and reduce recurring incidents. • Travel to client locations as needed to provide in-person technical assistance and equipment support.
2026-06-15T00:00:00Z

Help Desk/Desktop Support Analyst

Palm Beach Gardens, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for employees in Palm Beach Gardens, Florida. This Long-term Contract opportunity is ideal for someone who enjoys solving a wide range of desktop, software, and connectivity issues while delivering a high level of customer support. The person in this role will help keep day-to-day technology operations running smoothly by supporting end users, maintaining workplace devices, and ensuring reliable access to essential business systems. Responsibilities: • Deliver front-line technical support for hardware, software, operating system, and peripheral issues affecting end users across the organization. • Diagnose and resolve problems involving desktop computers, laptops, mobile devices, printers, and common workplace applications. • Manage incoming service requests through the ticketing system, document resolutions clearly, and maintain timely follow-up with users. • Set up, configure, and deploy user equipment and software to support new hires, replacements, and day-to-day operational needs. • Administer user accounts and access permissions through Active Directory and related systems in accordance with company policies. • Escalate more advanced or unresolved technical issues to the appropriate teams while providing accurate troubleshooting details. • Assist with basic network-related troubleshooting to identify connectivity issues and restore user productivity as quickly as possible. • Contribute to a secure and dependable IT environment by following support procedures, applying standard configurations, and maintaining equipment readiness.
2026-06-17T00:00:00Z

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical assistance in Boston, Massachusetts within a primarily Windows-based environment. This Long-term Contract opportunity is expected to begin in early June and continue through the end of summer, with the potential to extend into the fall or winter. The role is well suited to a Level II support analyst who combines strong troubleshooting expertise with a customer-focused approach and can work effectively in an onsite office setting. Responsibilities: • Provide in-person deskside support three days per week, resolving day-to-day hardware, software, and user access issues for office staff. • Take ownership of higher-level support requests, investigate complex problems, and drive tickets through to completion with clear follow-up. • Troubleshoot business applications and restore functionality by diagnosing user-reported issues and applying appropriate fixes. • Install, remove, and reconfigure approved software on end-user devices while maintaining compliance with internal IT standards. • Support employee onboarding and offboarding activities, including account setup, device preparation, and access changes. • Maintain and troubleshoot conference room technology and audiovisual equipment to ensure meetings run smoothly. • Administer and support core Microsoft technologies such as Office 365, Windows 10/11, Active Directory, Intune, Defender, and Duo. • Document work performed in the ticketing system and contribute to additional onsite support tasks as business needs evolve.
2026-06-15T00:00:00Z

Help Desk/Desktop Support Analyst

Itasca, IL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to provide front-line technical support. This contract opportunity has the potential to become permanent and is well suited for someone who takes initiative, communicates clearly, and enjoys being the primary point of contact for end-user technology needs. The role supports a Microsoft-based environment and includes hands-on assistance with troubleshooting, software setup, documentation, and daily service desk activities. Responsibilities: • Serve as the first point of contact for employees seeking technical assistance and deliver a thorough, service-oriented support experience. • Respond to and resolve a manageable volume of service requests while staying proactive in identifying user needs and preventing recurring issues. • Troubleshoot desktop, system, and application problems within a Microsoft environment, including Windows-based devices and common business tools. • Install software, configure user workstations, and provide basic technical support for end-user hardware and applications. • Maintain accurate support records, update internal documentation, and ensure ticket details are properly captured in the service desk system. • Track inventory levels for IT equipment and supplies, manage asset-related records, and alert leadership when stock needs replenishment. • Provide first-level support for business applications, including assisting users with issues related to platforms such as Business Central. • Support endpoint management activities and contribute to device administration processes; experience with Intune is considered beneficial.
2026-06-05T00:00:00Z

Help Desk/Desktop Support Analyst

Visalia, CA
onsite
Temporary to Hire
26 - 33 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in Visalia, California in a contract role with the potential to become permanent. This opportunity is well suited for an early-career IT specialist who wants to expand technical support and networking skills while working alongside an experienced senior team member. The person in this position will provide hands-on user support, help maintain core IT systems, and contribute to a reliable day-to-day technology environment. Responsibilities: • Deliver front-line technical assistance for desktop, laptop, hardware, software, and basic network-related issues across the organization. • Troubleshoot user access problems, reset permissions, and support account administration within Active Directory. • Install, configure, and maintain workstations, peripherals, and standard business applications for new and existing employees. • Document incidents, resolutions, and recurring technical concerns to improve support efficiency and knowledge sharing. • Escalate more complex problems when needed and work closely with senior IT staff to build technical expertise through cross-training. • Assist with routine system maintenance, device setup, and operational support tasks that keep the IT environment functioning smoothly. • Support onboarding and offboarding activities by preparing equipment, setting up user accounts, and confirming access requirements. • Participate in network and desktop support activities that strengthen overall service reliability and end-user satisfaction.
2026-06-17T00:00:00Z

Help Desk/Desktop Support Analyst

Pasco, WA
onsite
Temporary / Contract
25 - 30 USD / Hourly
Robert Half is seeking a hands-on Help Desk Technician to support a Windows-based environment. This Help Desk Technician will be responsible for supporting the ticket workload amongst other internal partners. This position is 100% Onsite in Pasco, WA and is a 2 month contract with potential to extend. Apply today! Duration: 2 months with potential to extendLocation: 100% onsite in Pasco, WA. Some travel to 2-3 sites nearby.Schedule: Monday - Friday 8 AM to PST Responsibilities:<ul><li>Install, configure, and maintain PCs and peripheral devices to ensure optimal performance.</li><li>Troubleshoot and resolve technical issues reported through help desk tickets.</li><li>Collaborate with team members, customers, and vendors to address IT-related concerns.</li><li>Provide timely and detail-oriented support to maintain system functionality and user satisfaction.</li><li>Utilize tools like ServiceNow ITSM to manage and track service desk requests.</li><li>Implement and support Active Directory and Microsoft Windows 10 environments.</li><li>Conduct routine system checks and perform necessary updates to ensure security and reliability.</li><li>Document technical procedures and resolutions for future reference.</li><li>Offer guidance and training to users on IT systems and software as needed.</li></ul>
2026-06-18T00:00:00Z

Benefits Support Analyst

Houston, TX
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are in the process of recruiting a Benefits Support Analyst for our team located in Houston, Texas. The individual will be a pivotal team member with an emphasis on systems, Benefits knowledge will be instrumental in ensuring customer success. The role will involve translating clients’ needs into product specifications for software enhancements and acting as a subject matter expert in the Benefits functional area. Responsibilities:• Support customers throughout the complete project lifecycle, from sales to implementation and support.• Address and resolve Benefit related support tickets in a timely and efficient manner.• Act as a conduit for knowledge transfer, sharing insights on Benefits practices and processes with both clients and internal team members.• Engage in user training preparation and delivery, ensuring a comprehensive understanding of our software for customers.• Document and map customer business processes and third-party integrations, identifying areas for increased client satisfaction during the sales or implementation process.• Undertake quality assurance tasks, testing tickets related to Benefits to ensure optimal functionality.• Serve as a liaison between clients and our business, effectively communicating client needs regarding software functionality and performance.
2026-06-12T00:00:00Z

Infrastructure Support Engineer

Cheviot Hills, CA
onsite
Permanent / Full Time
115000 - 125000 USD / Yearly
IT Generalist / Systems & Network Engineer (Onsite – Beverly Hills Area) A growing boutique IT consulting firm is seeking a highly skilled IT Generalist to provide white-glove technology support for a high-profile client in the Beverly Hills area. This role is ideal for a well-rounded technical professional who thrives in fast-paced environments, enjoys direct client interaction, and can confidently manage systems, networks, and end-user support. This position is fully onsite and requires a consultative, customer-focused mindset. The ideal candidate is equally comfortable troubleshooting executive-level workstation issues, managing cloud platforms, and designing network solutions.Candidates with experience in Managed Service Provider (MSP) environments or those who have served as the primary IT resource for an organization are highly encouraged to apply. Key Objectives<ul><li>Provide efficient, thorough support for a dynamic client environment.</li><li>Maintain critical IT systems, including workstations, security tools, SaaS applications, file services, email platforms, networking equipment, and server infrastructure.</li><li>Implement and maintain backup, security, and business continuity solutions.</li><li>Automate repetitive tasks and leverage technology to improve operational efficiency.</li><li>Assess existing technology environments and proactively identify improvements.</li><li>Collaborate directly with business stakeholders to understand needs and deliver effective solutions.</li><li>Contribute to a team culture focused on knowledge sharing and continuous improvement.</li></ul>Responsibilities<ul><li>Resolve advanced desktop and end-user support issues across Windows and macOS environments.</li><li>Manage user accounts and permissions across cloud services and business applications.</li><li>Architect, deploy, and troubleshoot network infrastructure, including routers, switches, wireless systems, and firewalls.</li><li>Build and maintain strong relationships with client stakeholders.</li><li>Coordinate with third-party vendors and oversee technical implementations.</li><li>Create and maintain clear technical documentation.</li><li>Support identity and access management initiatives.</li><li>Assist with endpoint management and device deployment strategies.</li></ul> Ideal Candidate Profile You are a technology generalist who enjoys solving complex problems, working directly with people, and taking ownership of environments from endpoint to infrastructure. You can seamlessly transition between desktop support, systems administration, cloud services, networking, and project work while maintaining a professional, customer-first approach. For immediate consideration, direct message Reid Gormly on LinkedIn and Apply now!
2026-06-16T00:00:00Z

Help Desk/Desktop Support Tech

Gainesville, FL
remote
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Long-term Contract position is ideal for someone who enjoys resolving complex desktop, Microsoft, and network-related issues while working across multiple organizations and user groups. The role requires strong troubleshooting ability, clear communication, and a service-focused approach to maintaining reliable IT operations. Responsibilities:• Resolve escalated technical issues involving Windows 10 and Windows 11 systems, Microsoft 365 applications, Entra ID, and Active Directory administration.• Investigate and correct connectivity and infrastructure problems across LAN and WAN environments, including routers, switches, VLANs, and firewall-related issues.• Support virtual server platforms by assisting with administration and troubleshooting activities in VMware and Hyper-V environments.• Provide operational support for backup and recovery processes, including work with Veeam-based solutions when used by clients.• Serve as a higher-level resource for Tier 1 support staff by guiding troubleshooting efforts and helping identify root causes for recurring problems.• Manage support requests through a ticketing platform such as ConnectWise, maintaining accurate notes, status updates, and timely resolution of assigned work.• Deliver technical assistance across multiple customer environments, adjusting quickly to different configurations, priorities, and support expectations.• Create and update technical documentation, knowledge articles, and process guides to improve consistency and efficiency within the support team.• Contribute to project-based work such as upgrades, migrations, and new client environment setup as needed.• Communicate clearly with end users and stakeholders to provide progress updates, explain solutions, and maintain a positive support experience.
2026-05-26T00:00:00Z

Help Desk/Desktop Support Tech

Gainesville, FL
remote
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Long-term Contract position is ideal for someone who enjoys solving complex desktop, Microsoft, and network issues while maintaining a high level of service for end users. The role supports a managed services setting, requiring strong troubleshooting ability, clear communication, and the flexibility to balance multiple priorities across different organizations. Responsibilities:• Resolve escalated technical issues involving Windows 10 and Windows 11, Microsoft 365, Entra ID, and Active Directory, including user access, permissions, and policy-related concerns.• Diagnose and address LAN and WAN connectivity problems by working with routing, switching, firewall, and VLAN configurations across client networks.• Support virtual infrastructure by assisting with administration and troubleshooting in VMware and Hyper-V environments.• Contribute to backup and recovery operations, including support for data protection tools such as Veeam when used in client environments.• Serve as a higher-level resource for frontline support staff by guiding issue resolution, identifying root causes, and determining when senior engineering involvement is needed.• Manage service requests and incidents within a ticketing platform, keeping records accurate, status updates timely, and resolutions well documented.• Provide technical support across multiple customer environments, adjusting quickly to different systems, workflows, and operational needs.• Create and update knowledge base materials, support procedures, and troubleshooting documentation to improve consistency and team efficiency.• Participate in technical initiatives such as upgrades, migrations, and onboarding activities for new client environments.• Communicate clearly with users and stakeholders to set expectations, provide progress updates, and deliver a thorough support experience.
2026-05-26T00:00:00Z

A/V Support Technician

Norcross, GA
onsite
Temporary / Contract
25.65 - 29.7 USD / Hourly
We are looking for an A/V Support Technician to deliver dependable service and technical support for commercial audiovisual environments in Norcross, Georgia. This Long-term Contract position focuses on maintaining system performance, resolving field and remote support issues, and ensuring a positive experience for client users and stakeholders. The ideal candidate brings hands-on knowledge of integrated AV technologies and a practical, service-oriented approach to troubleshooting and maintenance. Responsibilities: • Provide both on-site and remote technical assistance for commercial audiovisual systems at customer locations. • Inspect, maintain, and repair installed AV equipment to support reliable day-to-day operation. • Identify root causes of system problems involving control platforms, DSP components, conferencing tools, and other integrated technologies, then implement effective solutions. • Communicate directly with end users and client contacts to address issues clearly, professionally, and with a strong customer-service mindset. • Complete service documentation that captures work performed, technical findings, and recommended next steps. • Support customers covered by ongoing service agreements and recurring maintenance programs. • Follow established field safety practices and take part in regular safety discussions and compliance activities. • Assist with troubleshooting related AV infrastructure components, including cabling and conferencing systems, as needed.
2026-06-01T00:00:00Z

Customer Support Specialist (Contract)

Encinitas, CA
onsite
Temporary / Contract
24 - 30 USD / Hourly
A rapidly growing consumer products company is hiring a Customer Support Specialist to assist with customer inquiries, order management, and account support during a busy operational period. The ideal candidate is customer-focused, solution-oriented, and able to maintain professionalism in a high-volume environment. The company is seeking someone who enjoys helping people while ensuring a positive customer experience from start to finish.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and online platforms</li><li>Process orders, returns, exchanges, and account updates</li><li>Investigate and resolve customer concerns efficiently</li><li>Maintain accurate CRM records and customer documentation</li><li>Coordinate with operations and logistics teams regarding order status</li><li>Assist with customer satisfaction initiatives and follow-up communication</li><li>Support special projects related to customer experience improvements</li></ul>
2026-06-04T00:00:00Z

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