<p><strong>Job Summary:</strong></p><p>We are seeking a highly organized and personable Temporary Office Support professional with receptionist duties for a 2-3 month assignment in a professional office environment located in downtown Fort Wayne, IN. The ideal candidate will be responsible for providing front desk reception coverage while also supporting administrative and office tasks. This role requires excellent communication skills, attention to detail, and a professional demeanor. Candidates must be punctual and available to work until 5:00 PM daily.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the first point of contact for the office, greeting visitors and clients in a professional and friendly manner.</li><li>Answer, screen, and direct incoming calls on a multi-line phone system, taking messages as necessary.</li><li>Manage incoming and outgoing mail, packages, and deliveries.</li><li>Perform general office support tasks, including filing, data entry, and organizing documents.</li><li>Maintain a clean and organized reception area and common office spaces.</li><li>Assist with scheduling, preparing meeting materials, and coordinating office supplies as needed.</li><li>Support office staff with other administrative tasks and special projects as assigned.</li></ul><p><br></p>
We are looking for a skilled Learning and Development Specialist to join our team in Seattle, Washington. In this long-term contract position, you will play a pivotal role in designing and delivering engaging eLearning courses tailored to internal employees and external volunteers. Your expertise in course authoring and instructional design will help enhance training programs and ensure alignment with organizational goals.<br><br>Responsibilities:<br>• Collaborate with subject matter experts across departments to design effective and engaging eLearning courses.<br>• Develop course content using tools such as Articulate Storyline and Adobe Captivate, ensuring high-quality standards.<br>• Present course drafts for feedback and refine materials based on input.<br>• Manage onboarding training processes, including assigning training modules and tracking completion requirements.<br>• Facilitate training sessions and meetings to ensure clear communication and effective learning outcomes.<br>• Build strong relationships with stakeholders to ensure alignment on course objectives and content.<br>• Create eLearning modules and instructional materials that support employee and volunteer development.<br>• Maintain a focus on continuous improvement by assessing the effectiveness of training programs and implementing necessary adjustments.<br>• Stay updated on industry trends and best practices in instructional design and eLearning development.
<p>We are seeking an Accounting Specialist to support one of our clients in Bellingham. This role focuses on AP/AR functions and offers a great opportunity to grow within a professional finance team.</p><p>Responsibilities:</p><ul><li>Process accounts payable and receivable transactions.</li><li>Monitor aging reports and follow up on outstanding invoices.</li><li>Reconcile vendor statements and resolve discrepancies.</li><li>Assist with month-end closing and reporting.</li><li>Maintain accurate and up-to-date financial records.</li></ul>
<p><strong>Job Posting: Accounts Receivable Specialist</strong></p><p> </p><p><strong>Employment Type:</strong> Contract</p><p><strong>Pay Rate:</strong> $25 - $30 hourly</p><p> </p><p><strong>About the Role</strong></p><p> </p><p>Robert Half is seeking an experienced <strong>Accounts Receivable Specialist</strong> to join our clients' growing team! This is an opportunity for a skilled and detail-oriented individual to manage and optimize the company’s accounts receivable process. In this role, you’ll take the lead in maintaining accurate financial records, overseeing collections, and delivering exceptional client communication. If you’re looking for a dynamic, supportive environment and the chance to make an impact, this role is perfect for you.</p><p> </p><p><strong>Key Responsibilities</strong></p><p> </p><ul><li>Manage all aspects of the accounts receivable process, including payment posting, account reconciliations, and adjustments.</li><li>Prepare and distribute customer invoices, payment reminders, and aging reports.</li><li>Monitor outstanding invoices and proactively follow up on overdue payments with clients.</li><li>Address and resolve billing discrepancies in a timely and professional manner.</li><li>Provide regular reports and insights on accounts receivable performance to management.</li><li>Collaborate with sales and accounting teams to address customer account inquiries and ensure smooth communication.</li><li>Assist with month-end and year-end financial closing processes.</li><li>Maintain and update customer records with accuracy in accounting software.</li></ul>
<p>A premier Philadelphia-based law firm dedicated to advocating for victims of catastrophic personal injury. With a proven track record of success, our firm provides compassionate and aggressive representation to clients who have suffered life-altering injuries. We are seeking a highly motivated and empathetic <strong>Intake Specialist</strong> to serve as the first point of contact for prospective clients and help ensure each inquiry receives prompt, professional attention.</p><p><br></p><ul><li>Serve as the initial point of contact for potential clients via phone, email, and online inquiries</li><li>Conduct detailed intake interviews to gather relevant case facts and client information</li><li>Assess case viability using firm guidelines and escalate qualified leads to attorneys for review</li><li>Maintain accurate and organized records in the case management system</li><li>Follow up with potential clients to collect missing documentation or clarify information</li><li>Demonstrate empathy, professionalism, and discretion in all client interactions</li><li>Collaborate with attorneys, paralegals, and other staff to ensure a seamless client onboarding process</li><li>Provide updates to clients on the status of their intake process when appropriate</li></ul><p><br></p>
<p>The Call Center Specialist serves as the frontline representative for the company, handling inbound and outbound customer inquiries related to telecommunications products and services. This role is responsible for resolving issues, providing technical support, processing service requests, and ensuring a high level of customer satisfaction. The ideal candidate has strong communication skills, a customer-first mindset, and experience in a high-volume call center environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer incoming calls, emails, or chats from customers regarding billing, service plans, technical issues, and general inquiries.</li><li>Troubleshoot and resolve customer concerns related to mobile, internet, TV, and landline services.</li><li>Provide accurate product and service information, upsell or recommend upgrades as appropriate.</li><li>Escalate complex issues to Tier 2 support or technical departments when necessary.</li><li>Document all interactions in the customer relationship management (CRM) system.</li><li>Maintain a strong knowledge of company services, promotions, pricing plans, and policies.</li><li>Meet or exceed performance metrics, including call handling time, customer satisfaction, and resolution rate.</li><li>Follow all company procedures regarding data security, customer privacy, and compliance requirements.</li><li>Participate in regular training sessions to stay up to date on new products, system updates, and customer service best practices.</li></ul><p><br></p>
<p><strong>Exciting Opportunities in Administrative Support</strong></p><p>Are you ready to take your administrative career to the next level? Robert Half’s Administrative & Customer Support Contract Practice Group is actively seeking talented professionals who want to put their skills to work within leading organizations! With a variety of contract and consulting opportunities available—from short-term assignments to long-term projects—we provide the flexibility you need to grow your career, all while supporting meaningful work that makes an impact.</p><p><br></p><p><strong>Why Work With Robert Half?</strong></p><p>At Robert Half, we specialize in matching skilled professionals with great work opportunities. Whether you’re an experienced Executive Assistant, an organized Office Manager, or a detail-driven Administrative Coordinator, our dedicated recruiters will help you find roles aligned with your expertise and career goals.</p><p>• <strong>Flexible Opportunities:</strong> From short-term projects to extended engagements, we offer options that fit your schedule and lifestyle.</p><p>• <strong>Diverse Industries:</strong> Work with organizations ranging from small businesses to Fortune 500 companies.</p><p>• <strong>Skill Development:</strong> Build your experience by taking on projects that challenge and strengthen your administrative expertise.</p><p>• <strong>Ongoing Support:</strong> Our team is here to guide you with regular check-ins, career advice, and resources to help you succeed.</p><p>• <strong>Competitive Benefits:</strong> Enjoy weekly pay, access to health, vision, and dental insurance, 401(k) enrollment options, and online training resources.</p><p><br></p><p><strong>Roles We Staff For</strong></p><p>Our contract practice group focuses on a range of administrative and support roles, including but not limited to:</p><p>• Administrative Assistant</p><p>• Executive Assistant</p><p>• Office Manager</p><p>• Receptionist / Front Desk Coordinator</p><p>• Project & Operations Support Specialist</p><p><br></p><p><strong>How to Apply</strong></p><p>If you’re ready to explore a variety of administrative and executive support opportunities, we’d love to connect with you! Submit your updated resume today and join Robert Half’s network of skilled professionals.</p><p>At Robert Half, we can’t wait to help you find your next opportunity! Let’s build your future together.</p>
<p><br></p><p>Our client has an immediate need for a <strong>Supply Chain Specialist</strong>. This is an excellent opportunity for an experienced professional to leverage their supply chain, inventory management, and ERP expertise in a growing organization.</p><p><br></p><p>Key Responsibilities</p><ul><li>Train operations teams on warehouse practices to drive inventory accuracy and optimize warehouse functions</li><li>Maintain adequate inventory levels; conduct annual stock takes and cycle counts</li><li>Oversee implementation and management of functional inventory systems</li><li>Develop and maintain ERP master data for new projects</li><li>Implement auditing systems for trackability of setups</li><li>Identify and resolve gaps in reciprocating engine site inventories</li><li>Prepare and maintain progress reports for assigned projects</li><li>Collaborate with stakeholders to establish accurate and efficient inventory levels</li><li>Support supply chain process training and ERP system compliance</li><li>Assist in site setup and strategy for stocking parts in line with inventory standards</li><li>Manage warranty and core processing for assigned sites</li><li>Track project-specific orders, monitor lead times, and support procure-to-pay activities</li><li>Identify supplier gaps and raise requisitions as needed</li><li>Drive ERP-related process improvements</li><li>Build and maintain strong vendor relationships to support business operations</li><li>Track critical spares, report to management, and ensure availability of parts for scheduled maintenance</li><li>Identify opportunities for supplier consolidation and cost savings</li></ul><p><br></p><p><br></p>
<p>Lisa Cole with Robert Half is seeking a detail-oriented <strong>Accounts Payable (AP) Specialist</strong> to join a dynamic company and support the full-cycle AP process for construction-related expenses. The ideal candidate will bring a strong understanding of construction invoicing, job cost accounting, and vendor compliance, with a focus on accuracy, efficiency, and organizational excellence. This is a direct hire position that will work 100% in the office with great work life balance. Please call Lisa Cole at 916-649-0832 for more information. </p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately process a high volume of vendor invoices related to construction projects.</li><li>Match invoices to purchase orders and delivery receipts to ensure proper documentation.</li><li>Apply correct job cost codes and confirm alignment with project budgets.</li><li>Maintain and track compliance documents, including W-9s and lien waivers.</li><li>Coordinate payment scheduling in line with vendor terms and internal cash flow plans.</li><li>Collaborate with internal teams and vendors to resolve discrepancies and maintain clear communication.</li><li>Assist in month-end close processes and reporting activities.</li><li>Organize and maintain digital AP records for easy retrieval and audit readiness.</li><li>Adhere to internal control policies and support financial audits as needed.</li><li>Work within construction-focused accounting and workflow systems </li></ul>
Accounts Receivable Responsibilities<br><br>Prepare and distribute customer AR invoices for various types of products and services offered by the company.<br>Work with Sr. AR Collections Clerk and AR Supervisor to resolve billing issues that impact collectability of invoices.<br>Manage and maintain invoice documentation needed for audit and review purposes.<br>Respond to inquiries from internal and external clients related to AR invoices as needed.<br>Ensure that desk procedures are documented and kept current for changes in processes.<br>Support the A/R Supervisor with ad hoc projects and reporting as needed.<br><br>Accounts Payable Responsibilities<br><br>Enter vendor invoices in Inspyrus/Oracle AP systems including obtaining proper approvals and documentation to ensure that invoices are compliant with internal SOX guidelines.<br>Perform reconciliation and maintenance of major vendor accounts.<br>Maintain accurate and up-to-date vendor files in the Oracle AP system.<br>Process vendor invoices purchased with a PO and obtained Goods Receipt support as needed.<br>Process new vendor setup requests in Oracle including obtaining all documents required to setup the vendor (W-9, initial vendor invoice and/or bank instructions)<br>Scan invoices related to Intercompany billing.<br>Support the AP Director/AP Supervisor with ad hoc projects and reporting as needed.
<p>Our client, a dynamic and growing real estate company in San Diego, is seeking an experienced <strong>Administrative/Office Manager</strong> to oversee daily office operations and provide high-level administrative support to the leadership team. This individual will play a key role in ensuring the office runs smoothly, supporting executives and staff, and fostering a professional, organized, and collaborative workplace.</p><p><strong>Responsibilities</strong></p><ul><li>Manage daily office operations, including facilities management, vendor coordination, mail distribution, and supply ordering.</li><li>Serve as the first point of contact for clients, visitors, and partners, providing a professional and welcoming environment.</li><li>Support leadership with calendar management, meeting coordination, travel arrangements, and expense reporting.</li><li>Assist with project coordination, preparing presentations, and maintaining company documents and records.</li><li>Organize internal and external company events, meetings, and team-building activities.</li><li>Develop and implement office policies and procedures to improve efficiency and workflow.</li><li>Manage vendor relationships and negotiate service contracts.</li><li>Maintain compliance with company standards and assist with onboarding new hires.</li><li>Provide administrative support to real estate transactions, marketing efforts, and client communications as needed.</li><li>Ensure the office environment is well-maintained, organized, and aligned with company culture.</li></ul><p><br></p>
<p>The Data Operations & Automation Specialist is responsible for optimizing the use of internal and external data across the organization’s core financial systems. This role manages data exchanges, ensures seamless integration with third-party platforms, and supports the development of business intelligence (BI) solutions. The Specialist leads automation initiatives, oversees accurate and timely reporting, and provides technical expertise to enable data-driven decision-making across the organization.</p><p><br></p><p>Essential Duties & Responsibilities</p><ul><li>Oversee and support the organization’s core financial system, including monitoring performance, resolving issues, and ensuring compliance with security standards.</li><li>Serve as the primary point of contact for users, providing guidance, troubleshooting, and technical expertise.</li><li>Lead the implementation of Robotic Process Automation (RPA) and Digital Process Automation (DPA), including process discovery, scripting, testing, deployment, and support.</li><li>Collaborate with cross-functional teams to analyze data and processes, supporting data-driven decision-making.</li><li>Develop, automate, and maintain BI reporting solutions to provide actionable insights.</li><li>Identify opportunities for automation and streamline manual processes through scripting and system enhancements.</li><li>Manage data transfers and integrations between core systems, third-party applications, and internal platforms.</li><li>Support and maintain SQL databases for server-based applications.</li><li>Test and maintain disaster recovery processes to ensure business continuity.</li><li>Assist in evaluating, testing, and deploying new hardware and software systems.</li><li>Partner with departments to design and deploy reports and dashboards that enhance operational efficiency.</li></ul><p><br></p>
<p><strong>Now Hiring: Medical Billing & Front Desk Lead – Quad Cities</strong></p><p><br></p><p>Join a respected healthcare organization as the <strong>Medical Billing & Front Desk Lead</strong>! In this role, you’ll handle medical billing accuracy, insurance verification, and front desk oversight while coaching the team for success.</p><p><br></p><p><strong><u>What You’ll Do:</u></strong></p><ul><li>Manage medical billing: claims, payments, and follow-ups</li><li>Ensure accurate scheduling & insurance verification</li><li>Lead and support front desk staff</li><li>Improve workflows for billing and front desk processes</li></ul><p>Hours: Monday–Friday, 8 AM–5 PM (occasional 7 AM shift)</p><p><br></p><p><strong>Ready to make an impact? Apply today or call Lydia, Christin, or Erin at 563-359-3995!</strong></p>
<p>We are seeking an experienced Desktop Support professional to assist with a short-term Citrix migration project. In this role, you will help migrate users’ virtual desktops to a new instance, hand off the updated environment (MyDesk) to end users, and ensure each environment is configured to meet their needs.</p><p>This is an onsite role in Madison, WI, working closely with an established IT team to provide both technical execution and user-facing support.</p><p><strong>Responsibilities:</strong></p><ul><li>Migrate user virtual desktops (Citrix) to a new instance</li><li>Perform user handoffs of the new MyDesk environment, ensuring proper setup and functionality</li><li>Work directly with end users to confirm configurations meet their individual requirements</li><li>Collaborate with internal IT team members for troubleshooting and escalations</li><li>Document migration steps, issues, and resolutions as needed</li></ul><p><br></p>
<p>Join Robert Half’s <strong>Full-Time Engagement Professionals Team</strong> as an <strong>Accounts Payable Clerk</strong> and take your AP expertise to the next level. We’re looking for a <strong>detail-oriented and reliable professional</strong> to manage outgoing payments, process high-volume invoices, reconcile vendor accounts, and support accurate and timely financial reporting. In this <strong>unique, full-time role</strong>, you’ll provide essential accounting support to a variety of clients across different industries—while enjoying the consistency and benefits of permanent employment with Robert Half.</p><p><br></p><p><strong>For more information on this unique career position offered exclusively through Robert Half - please find my email on LinkedIn (Tawnia Kirshen) and email your resume directly. </strong></p><p><br></p><p>Job Duties:</p><ul><li>Process and verify invoices for accuracy and proper authorization</li><li>Match purchase orders, receipts, and invoices</li><li>Ensure timely and accurate payment of vendor bills</li><li>Reconcile vendor statements and resolve discrepancies</li><li>Maintain organized and up-to-date financial records</li><li>Assist with month-end closing and reporting</li><li>Communicate with vendors regarding payment status or issues</li><li>Prepare and process electronic transfers and payments</li><li>Support audits by providing necessary documentation</li><li>Follow internal controls and company policies for AP procedures</li></ul>
<p>We are seeking Payroll Specialists to support our clients in Tacoma. This role is responsible for accurate and timely payroll processing and compliance.</p><p>Responsibilities:</p><ul><li>Process payroll for hourly and salaried employees.</li><li>Maintain payroll records and ensure accuracy of employee data.</li><li>Handle payroll tax filings and deductions.</li><li>Respond to employee inquiries regarding pay and benefits.</li><li>Ensure compliance with federal, state, and local regulations.</li></ul>
<p>We are seeking Payroll Specialists to support our clients in Kent. This role is responsible for accurate and timely payroll processing and compliance.</p><p>Responsibilities:</p><ul><li>Process payroll for hourly and salaried employees.</li><li>Maintain payroll records and ensure accuracy of employee data.</li><li>Handle payroll tax filings and deductions.</li><li>Respond to employee inquiries regarding pay and benefits.</li><li>Ensure compliance with federal, state, and local regulations.</li></ul><p><br></p>
<p>We are seeking Payroll Specialists to support our clients in Olympia. This role is responsible for accurate and timely payroll processing and compliance.</p><p>Responsibilities:</p><ul><li>Process payroll for hourly and salaried employees.</li><li>Maintain payroll records and ensure accuracy of employee data.</li><li>Handle payroll tax filings and deductions.</li><li>Respond to employee inquiries regarding pay and benefits.</li><li>Ensure compliance with federal, state, and local regulations.</li></ul>
<p>We are seeking a detail-oriented and efficient Program Support Specialist to join our dynamic team. This role is crucial in providing programmatic support to the program manager by executing a high volume of requests to support internal stakeholders, partners, and sellers. The ideal candidate will bring strong analytical skills, excellent attention to detail, and the ability to manage multiple tasks simultaneously in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Process inbound and outbound invoices, review purchase orders, invoices, and business case templates required for program execution.</li><li>Compare billed amounts to contractual rates, investigate discrepancies, and submit claims as needed.</li><li>Maintain databases, resolve general ledger coding issues, and address invoice discrepancies with Accounts Payable.</li><li>Support vendor management by researching and resolving issues related to past due invoices and new carrier setups.</li><li>Identify and process freight chargeback claims, coordinating with carriers and internal retail groups to resolve disputes.</li><li>Coordinate and complete various projects and programs by setting deadlines, assigning responsibilities, monitoring progress, and preparing status reports for upper management.</li></ul><p><br></p>
We are looking for a dedicated Customer Experience Specialist to join our team in Cottage Grove, Minnesota. This Contract-to-permanent position offers an excellent opportunity to support customers through various stages of their service journey while contributing to team success and fostering growth. The role is designed to include hands-on training and gradual integration into advanced responsibilities.<br><br>Responsibilities:<br>• Provide exceptional support by managing inbound and outbound customer calls with attention to detail and efficiency.<br>• Create, document, and close service requests while ensuring accuracy and timeliness.<br>• Perform follow-up calls to ensure customer satisfaction and resolve any outstanding concerns.<br>• Schedule technician appointments and conduct virtual assessments to streamline service delivery.<br>• Adhere to quoting protocols and compliance guidelines to maintain service standards.<br>• Collaborate with team members to promote productivity, engagement, and cross-functional support.<br>• Log and document customer interactions to ensure comprehensive service records.<br>• Maintain awareness of service dashboards and cycle times to optimize efficiency.<br>• Participate in quality assurance processes and skill development opportunities to enhance capabilities.
<p>Join Robert Half’s <strong>Full-Time Engagement Professionals Team</strong> as an <strong>Accounts Payable Clerk</strong> and take your AP expertise to the next level. We’re looking for a <strong>detail-oriented and reliable professional</strong> to manage outgoing payments, process high-volume invoices, reconcile vendor accounts, and support accurate and timely financial reporting. In this <strong>unique, full-time role</strong>, you’ll provide essential accounting support to a variety of clients across different industries—while enjoying the consistency and benefits of permanent employment with Robert Half. </p><p><br></p><p><strong>For more information, please contact Tawnia Kirshen via LinkedIn and send your resume to my email found there. </strong></p><p><br></p><p>Job Duties:</p><ul><li>Process and verify invoices for accuracy and proper authorization</li><li>Match purchase orders, receipts, and invoices</li><li>Ensure timely and accurate payment of vendor bills</li><li>Reconcile vendor statements and resolve discrepancies</li><li>Maintain organized and up-to-date financial records</li><li>Assist with month-end closing and reporting</li><li>Communicate with vendors regarding payment status or issues</li><li>Prepare and process electronic transfers and payments</li><li>Support audits by providing necessary documentation</li><li>Follow internal controls and company policies for AP procedures</li></ul><p><br></p>
<p>Are you ready to take the next step in your career? Our client, a prominent organization located in downtown Houston, TX, is seeking a Benefits Specialist to join their team. This is an excellent opportunity for a Benefits Administrator looking to advance into a more strategic role or for an experienced specialist seeking a dynamic work environment. If you have a strong background in benefits administration and enjoy taking a lead role in critical areas, this could be the perfect fit for you!</p><p><br></p><p>Key Responsibilities:</p><p>Leave Administration: Serve as the lead for managing employee leaves of absence, ensuring compliance with applicable laws and organizational policies, and providing support to employees throughout the process.</p><p>Wellness Programs: Take charge of designing, implementing, and promoting wellness initiatives to enhance employee well-being and engagement.</p><p>EAP Coordination: Act as the primary liaison with the Employee Assistance Program (EAP) provider, ensuring employees have access to the support and resources they need.</p><p>Serve as an expert communicator, providing clear, confident, and professional guidance on benefits-related matters to employees and stakeholders.</p><p>Actively manage benefits enrollment, ensuring seamless transitions and support during open enrollment periods.</p><p>Collaborate with HR, accounting, and payroll teams to ensure accurate benefits processing and insurance billing reconciliation.</p><p><br></p><p><br></p><p>This is a direct hire role paying up to 80K plus benefits working a hybrid schedule.</p>
<p>We are looking for a detail-oriented Benefits Specialist to join our team on a contract basis in Inverness, Illinois. In this role, you will support the administration and coordination of client benefits, ensuring compliance with Social Security processes. This position requires strong organizational skills and a thorough understanding of benefits administration.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and manage client benefits programs, ensuring all processes align with regulatory requirements.</p><p>• Complete and submit Medicaid-related documentation for clients, maintaining accuracy and timeliness.</p><p>• Assist clients with Social Security paperwork, providing guidance and support throughout the process.</p><p>• Communicate effectively with clients to address questions and concerns regarding their benefits.</p><p>• Maintain detailed records of benefit actions and paperwork for compliance and auditing purposes.</p><p>• Collaborate with relevant departments to ensure seamless benefits administration.</p><p>• Provide ongoing updates to clients about their benefits status and any changes.</p><p>• Monitor and resolve issues related to benefits coordination efficiently.</p><p>• Stay informed about changes in Social Security regulations to ensure compliance.</p>
Job Summary:<br>We are seeking a skilled and customer-focused Level 2 Help Desk Technician to provide advanced technical support to end-users and ensure the smooth operation of IT systems. The ideal candidate will have strong troubleshooting abilities, a solid understanding of IT infrastructure, and the ability to resolve complex technical issues escalated from Level 1 support.<br><br>Key Responsibilities:<br>Respond to and resolve escalated technical support tickets in a timely and detail oriented manner.<br><br>Troubleshoot and resolve issues related to hardware, software, networking, printers, and mobile devices.<br><br>Assist in system installations, upgrades, and configuration of end-user environments.<br><br>Provide remote and on-site support as needed.<br><br>Escalate unresolved issues to Level 3 support or other appropriate teams.<br><br>Document issues, solutions, and processes in the ticketing system (e.g., ServiceNow, Jira, etc.).<br><br>Collaborate with Level 1 support to train and guide them on handling recurring or known issues.<br><br>Participate in deploying and maintaining desktop and laptop systems, including OS imaging and patch management.<br><br>Maintain user accounts, permissions, and access rights in Active Directory and other systems.<br><br>Ensure compliance with IT policies, security standards, and procedures.<br><br>Requirements:<br>Education & Experience:<br>Associate’s or Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).<br><br>2–4 years of experience in a help desk or technical support role, preferably in an L2 capacity.<br><br>Technical Skills:<br>Proficiency in Windows and macOS operating systems.<br><br>Experience with Microsoft 365, Active Directory, and Exchange.<br><br>Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN).<br><br>Knowledge of ITSM tools (e.g., ServiceNow, Jira, Zendesk).<br><br>Experience with remote support tools (e.g., TeamViewer, AnyDesk, RDP).<br><br>Basic scripting knowledge (e.g., PowerShell) is a plus.<br><br>Soft Skills:<br>Strong problem-solving and analytical skills.<br><br>Excellent communication and interpersonal abilities.<br><br>Ability to work independently and in a team environment.<br><br>Strong organizational and documentation skills.<br><br>Customer-first mindset with a commitment to quality service.<br><br>Preferred Certifications (not required):<br>CompTIA A+, Network+, or Security+<br><br>Microsoft Certified: Modern Desktop Administrator Associate<br><br>ITIL Foundation
<p>Our client is seeking a dedicated Bilingual Customer Experience Specialist to provide top-tier service and support to a diverse range of customers. In this role, you will act as a key resource for resolving issues, answering inquiries, and ensuring customer satisfaction in multiple languages. You will collaborate across teams to deliver a seamless customer experience while addressing needs with efficiency and professionalism. The ideal candidate is fluent in both English and Spanish and excels at problem-solving, communication, and multitasking in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Deliver exceptional customer service via phone, email, live chat, or other communication channels in (English and Spanish)</li><li>Respond to customer inquiries and resolve issues promptly with professionalism and empathy.</li><li>Communicate complex information effectively across different languages to ensure customer understanding.</li><li>Collaborate with internal teams to escalate and resolve customer concerns efficiently.</li><li>Document customer interactions within CRM systems and ensure accurate records are maintained.</li><li>Collect and analyze customer feedback to identify areas for service improvement.</li><li>Stay current on company product information, services, and policies to provide accurate guidance.</li></ul><p><br></p>
