<p>Robert Half's client is seeking a <strong>System Administrator</strong> with strong Windows expertise to manage servers, Active Directory, and IT infrastructure in a medium-sized team. Experience with ServiceNow for ticketing and change management is required. <strong>Apply now</strong>, call 319-362-8606, or email your resume direct to Shania Lewis - Technology Recruiting Manager with Robert Half (email information is on LinkedIn).</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Install, configure, and maintain Windows Server environments and virtualization (VMware/Hyper-V).</li><li>Administer Active Directory, Group Policy, DNS/DHCP, and user accounts.</li><li>Manage backups, patching, and system performance monitoring.</li><li>Use ServiceNow for incident, request, and change management workflows.</li><li>Troubleshoot hardware/software issues and provide Tier 2/3 support.</li><li>Document configurations and maintain compliance standards.</li></ul>
<p>We are looking for a skilled and proactive Azure System Administrator to join our team in Pleasanton, California. In this Azure Systems Administration role, you will manage and maintain cloud infrastructure, ensuring seamless operations and supporting critical business functions. As this Azure Systems Administration role is a Contract to permanent opportunity, we are seeking a candidate who can quickly adapt to our environment and contribute effectively to ongoing and future projects. This Azure Systems Administrator Role is an onsite position out of Pleasanton, Ca. </p><p><br></p><p>Responsibilities for Azure Systems Administrator:</p><p>• Manage and maintain Microsoft Azure subscriptions, virtual networks, and related cloud infrastructure.</p><p>• Oversee the migration of systems from on-premises to Azure, ensuring a smooth transition and optimal performance.</p><p>• Configure and manage Entra ID and Office 365 environments to support organizational needs.</p><p>• Administer and maintain firewalls, including opening ports, creating network groups, and managing devices such as Palo Alto, Aruba, and Cisco.</p><p>• Collaborate with helpdesk and system/network teams to provide Tier 2 support for infrastructure-related issues.</p><p>• Perform regular updates, backups, and restorations for systems and files to ensure data integrity.</p><p>• Implement security policies and procedures to safeguard IT assets and infrastructure.</p><p>• Evaluate and recommend hardware and software solutions, conducting thorough analyses of quotes and compatibility.</p><p>• Stay updated on advancements in cloud technologies and apply new insights to improve system performance.</p>
<p>We’re seeking a <strong>Systems Analyst</strong> with strong experience supporting <strong>Single Sign-On (SSO), Active Directory, and Microsoft Entra ID (Azure AD)</strong> to help design, maintain, and optimize secure identity and authentication solutions. This role sits at the intersection of <strong>technical identity systems and business analysis</strong>, supporting both enterprise users and application integrations.</p><p>You’ll work closely with IAM, infrastructure, security, and business stakeholders to ensure seamless authentication, authorization, and access governance across cloud and hybrid environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Identity & Technical Support</strong></p><ul><li>Design, configure, and support <strong>SSO integrations</strong> using <strong>SAML, OAuth 2.0, and OpenID Connect</strong></li><li>Administer and support <strong>Microsoft Entra ID (Azure AD)</strong> and <strong>on-prem Active Directory</strong> in hybrid environments</li><li>Manage <strong>user accounts, security groups, RBAC, and identity lifecycle processes</strong></li><li>Troubleshoot authentication, authorization, and federation issues across SaaS and internal applications</li><li>Support B2B/B2C identity scenarios, guest access, and external identity providers as needed</li><li>Enforce security best practices including <strong>least privilege (PoLP)</strong> and <strong>segregation of duties (SoD)</strong></li></ul><p><strong>Systems & Business Analysis</strong></p><ul><li>Gather and document business and technical requirements for identity-related initiatives</li><li>Translate business needs into <strong>functional specifications and integration designs</strong></li><li>Create and maintain documentation: workflows, system diagrams, SOPs, and configuration guides</li><li>Partner with stakeholders to analyze gaps and recommend identity and access improvements</li><li>Support <strong>UAT</strong>, releases, and post-implementation validation</li></ul><p><strong>Operations & Collaboration</strong></p><ul><li>Provide Tier 2/3 support for identity and access issues, including on-call rotation if required</li><li>Act as a liaison between technical teams and non-technical business users</li><li>Coordinate with vendors and application teams during SSO onboarding and upgrades</li></ul><p><br></p>
<p>We’re seeking a <strong>Systems Analyst</strong> with strong experience supporting <strong>Single Sign-On (SSO), Active Directory, and Microsoft Entra ID (Azure AD)</strong> to help design, maintain, and optimize secure identity and authentication solutions. This role sits at the intersection of <strong>technical identity systems and business analysis</strong>, supporting both enterprise users and application integrations.</p><p>You’ll work closely with IAM, infrastructure, security, and business stakeholders to ensure seamless authentication, authorization, and access governance across cloud and hybrid environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Identity & Technical Support</strong></p><ul><li>Design, configure, and support <strong>SSO integrations</strong> using <strong>SAML, OAuth 2.0, and OpenID Connect</strong></li><li>Administer and support <strong>Microsoft Entra ID (Azure AD)</strong> and <strong>on-prem Active Directory</strong> in hybrid environments</li><li>Manage <strong>user accounts, security groups, RBAC, and identity lifecycle processes</strong></li><li>Troubleshoot authentication, authorization, and federation issues across SaaS and internal applications</li><li>Support B2B/B2C identity scenarios, guest access, and external identity providers as needed</li><li>Enforce security best practices including <strong>least privilege (PoLP)</strong> and <strong>segregation of duties (SoD)</strong></li></ul><p><strong>Systems & Business Analysis</strong></p><ul><li>Gather and document business and technical requirements for identity-related initiatives</li><li>Translate business needs into <strong>functional specifications and integration designs</strong></li><li>Create and maintain documentation: workflows, system diagrams, SOPs, and configuration guides</li><li>Partner with stakeholders to analyze gaps and recommend identity and access improvements</li><li>Support <strong>UAT</strong>, releases, and post-implementation validation</li></ul><p><strong>Operations & Collaboration</strong></p><ul><li>Provide Tier 2/3 support for identity and access issues, including on-call rotation if required</li><li>Act as a liaison between technical teams and non-technical business users</li><li>Coordinate with vendors and application teams during SSO onboarding and upgrades</li></ul><p><br></p>
<p>We are looking for a Network Engineer to lead projects, guide and mentor the engineering team, and manage complex network and system solutions. The ideal candidate will be skilled in designing, configuring, and implementing solutions, performing advanced troubleshooting, and providing expert-level technical support. This role includes working closely with Solution Architects on pre-sales engineering, system architecture, and designing both on-premises and cloud-based solutions. The candidate should also be capable of implementing advanced technologies and serving as a key escalation point for engineering support.</p><p><br></p><p>5 days onsite in Norcross GA</p><p>This position does not offer C2C or Sponsorship now or in the future.</p><p><br></p><p>Top Requirements for the role:</p><ul><li>Juniper and EVPN experience is REQUIRED – this is non-negotiable.</li><li>Must be a hands-on Level 3 engineer.</li><li>Certifications are important, with a preference for Juniper credentials.</li><li>Strong routing and switching experience with an EVPN focus.</li><li>Certifications such as JNCIE, CCIE, or CCNP with strong Juniper experience and relevant EVPN/VXLAN exposure.</li><li>Juniper JNCIE certified is ideal- if you do not have JNCIE could be considered if you have substantial Juniper and EVPN experience (MUST HAVE).</li><li>Juniper experience with EVPN and VXLAN (EVPN experience is prioritized over VXLAN-only experience)</li><li>Juniper experience that is limited to firewalls will not be consider.</li></ul>
We are inviting applications for the role of Sr. Accountant based in Houston, Texas. The role is centered around the manufacturing industry and involves the management of accounting operations for a specific manufacturing unit. You will be in charge of the Profit & Loss statements, Manufacturing Statement, and Balance Sheet accounts, and will be expected to coordinate and support activities across various locations and departments.<br><br>Responsibilities:<br>• Oversee the accounting operations for a particular manufacturing plant, including the management of Profit & Loss (P& L), Manufacturing Statement, and Balance Sheet accounts.<br>• Coordinate and support activities across different locations and departments.<br>• Execute month-end, quarter-end, and annual close duties, including accruals and reviewing financial information to ensure the financials are accurately and timely reported.<br>• Ensure adherence to and effectiveness of internal control in the area of responsibility. <br>• Analyze variances with balance sheet accounts and income/expense reports (manufacturing statements), to identify any potential issues prior to close.<br>• Prepare and distribute daily, monthly, and quarterly reports, including the monthly reporting packages including variance analysis.<br>• Assist in the preparation of monthly forecasts and annual operating expense and capital budgets.<br>• Ensure accuracy of inventory and handle overall costing of inventory. <br>• Manage AP/AR intercompany transactions between companies and balance monthly with counterparts.<br>• Operate as the key financial accountant for the assigned plant, providing overall control of the balance sheet and P& L for the assigned plant. <br>• Assist plant management with cost savings/profit improvement programs.<br>• Facilitate internal and external audit needs.<br>• Research and application of technical US GAAP requirements. <br><br>Skills: <br>• Proficiency in Month End Close processes<br>• Proficiency in SAP
<p>Quite possibly the most REWARDING DevOps Engineering role that the Tampa, FL and Orlando, FL market can possibly offer. No, it's TRUE. If you meet the requirements, apply and find out for yourself. Local candidates to the Tampa, FL and Orlando, FL Metro areas will be the only candidates considered due to our client's requirement of meeting in the Lakeland, FL office 3 to 5 times per month. MAJORITY REMOTE ROLE w/in the Lakeland, FL area. </p><p><br></p><p>MUST HAVE Azure Kubernetes Services (AKS), Powershell scripting, Bash scripting, Terraform, Github Actions, and Kubernetes under your technical tool belt as a proven professional. </p><p><br></p><p>We are seeking a passionate and technically savvy mid to Sr level Azure DevOps Engineer to join a small yet dynamic DevOps Engineering Team. The ideal candidate will have a strong background in DevOps practices, with a focus on Microsoft Azure, Kubernetes, and CI/CD pipeline implementation. You will play a critical role in designing, implementing, and maintaining cloud infrastructure to support scalable, secure, and highly available applications.</p><p><br></p><p>Responsibilities</p><p>• Design, build, and maintain CI/CD pipelines using Azure DevOps for automated code deployment and testing.</p><p>• Manage and optimize Azure-based infrastructure, including Azure Kubernetes Service (AKS), to ensure high availability and scalability.</p><p>• Implement and manage containerized applications using Docker and Kubernetes.</p><p>• Collaborate with development and operations teams to streamline software delivery processes and improve system reliability.</p><p>• Monitor, troubleshoot, and optimize cloud infrastructure performance, ensuring security and compliance best practices.</p><p>• Automate infrastructure provisioning and configuration using tools like Terraform, ARM templates, or similar.</p><p>• Mentor junior engineers and provide technical guidance on DevOps best practices.</p><p>• Stay up-to-date with emerging Azure services and DevOps trends to drive continuous improvement.</p><p><br></p>
<p>We are seeking an IT Technical Analyst for our client in Norwalk, IA. This contract-to-hire role will serve as the primary onsite IT presence, providing hands-on technical support across office and manufacturing environments. The position also supports additional Iowa locations and works closely with remote IT leadership. The ideal candidate is self-motivated, organized, and comfortable working independently in a fast-paced, high-demand manufacturing environment while managing day-to-day support, site visits, and communication across locations.</p><p><br></p><p><strong><em>100% ONSITE IN NORWALK, IA</em></strong></p><p><strong><em>MUST BE US CITIZEN / GREENCARD HOLDER</em></strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><p> • Provide on-site and remote IT support for office and manufacturing users</p><p> • Act as the primary IT contact for multiple Iowa locations, maintaining regular on-site presence</p><p> • Manage and resolve service requests and incidents through the ticketing system</p><p> • Support deployment, configuration, and maintenance of end-user devices</p><p> • Troubleshoot hardware, software, and access issues with urgency and ownership</p><p> • Collaborate with IT managers and distributed teams to ensure consistent support</p><p> • Document issues, solutions, and follow established IT policies and procedures</p><p><br></p><p><strong>Schedule & Travel</strong></p><p> • Monday–Friday, 8-hour workday with a 1-hour break (7:00–4:00 or 8:00–5:00)</p><p> • Travel between Norwalk (hub), Lenox, and Britt, IA</p>
<p>Our client is seeking an experienced Accountant with an emphasis in real estate accounting, specifically in commercial real estate and CAM (Common Area Maintenance) reconciliations. The ideal candidate will have a strong working knowledge of real estate-specific accounting ERPs such as MRI and demonstrated experience with property management financial operations. This role is crucial for supporting accurate financial management and optimizing property profitability.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Prepare and review monthly, quarterly, and annual financial statements for commercial real estate portfolios.</li><li>Perform detailed CAM reconciliations, including reviewing leases and pro rata share allocations, tracking tenant recoveries, and resolving discrepancies.</li><li>Maintain property accounting records, ensuring compliance with GAAP and company policies.</li><li>Process accounts payable and accounts receivable transactions related to leases, tenants, and vendors.</li><li>Collaborate with property managers, leasing teams, and ownership to support budgeting, forecasting, and cash flow analysis.</li><li>Monitor and report on property-level costs, revenues, and variances; recommend strategies for improvement.</li><li>Manage escalations regarding tenant billing, lease abstracts, recoveries, and rent rolls.</li><li>Utilize MRI or similar real estate accounting systems to enter, manage, and report financial transactions.</li><li>Support annual audits and tax reporting by providing necessary schedules and documentation.</li><li>Assist with new property onboarding, acquisition due diligence, and portfolio transitions as needed.</li></ul>
<p>We are looking for a skilled Desktop Support Technician to join our team. In this role, you will be responsible for ensuring smooth operation and maintenance of desktop systems, hardware, and software. You will provide technical support to associates, troubleshoot issues, and ensure optimal functionality of IT systems.</p><p><br></p><p>Responsibilities:</p><p>• Provide support for desktop operating systems and applications, including O365, and specialized production labeling systems.</p><p>• Install, configure, and set up new desktop and laptop computers for employees.</p><p>• Respond to helpdesk inquiries and assist associates with technical issues.</p><p>• Facilitate video conference setup and troubleshooting as needed.</p><p>• Diagnose and resolve hardware issues related to desktops, laptops, scales, thermal printers, and handheld scanners.</p><p>• Maintain detailed and accurate records of hardware inventory and software licensing agreements.</p><p>• Deliver training sessions for new hires and promoted associates on network access and IT systems, as well as ongoing education for all employees.</p><p>• Perform upgrades, troubleshooting, and proactive maintenance for production labeling systems.</p>
<ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<ul><li>Provide Tier 1–2 technical support for end users via phone, remote tools, and in person, resolving issues related to hardware, operating systems, applications, and network connectivity</li><li>Monitor, prioritize, and resolve helpdesk tickets while documenting solutions and contributing to the IT knowledge base</li><li>Install, configure, and support end-user hardware and peripherals, including desktops, laptops, mobile devices, phones, printers, scanners, and Microsoft Teams conferencing systems</li><li>Perform basic network and connectivity troubleshooting (wired, wireless, VPN, DHCP/DNS)</li><li>Assist with server, virtualization, and storage support, including patching, updates, backups, and system health monitoring</li><li>Support onboarding/offboarding processes, user account management, and IT asset tracking</li><li>Coordinate with vendors and internal IT teams to deploy hardware, software, and services</li></ul>
<p>We are looking for a skilled Wireless Telecommunications/Mobile Device Analyst to join our team in Bonita Springs, Florida. This role focuses on managing mobile devices, providing end-user support, and analyzing telecommunications usage and billing. The ideal candidate will also oversee mobile application distribution and ensure the creation and maintenance of technical documentation. This is a long-term contract position, offering an excellent opportunity to work in the rental and leasing services industry.</p><p><br></p><p>Responsibilities:</p><p>• Configure and manage the AirWatch console to support mobile devices effectively.</p><p>• Address and resolve escalated incidents and tickets related to AirWatch and mobile issues from the Service Desk.</p><p>• Handle end-user service requests and incidents through the ServiceNow workflow while adhering to service level agreements.</p><p>• Oversee the procurement and distribution of mobile devices and accessories for employees.</p><p>• Manage mobile devices by enrolling them in the mobile management system, enforcing compliance, and handling application management.</p><p>• Troubleshoot and resolve technical and business issues related to mobile and wireless telecommunications.</p><p>• Collaborate with U.S. and Canadian wireless carriers to address and resolve cellular connectivity challenges.</p><p>• Conduct monthly audits of mobile services, including international travel, zero usage, and high data usage cases.</p><p>• Develop and maintain reports analyzing monthly mobile usage and trends.</p><p>• Create and update knowledge-based documentation for both internal and end-user purposes.</p>
<p>We are seeking a motivated IT Support Level 1 professional to join our client's team, providing technical assistance and support for end-users in a fast-paced environment. The ideal candidate has foundational experience with Microsoft technologies and is eager to expand their technical skill set.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the first point of contact for IT support requests, troubleshooting issues related to hardware, software, and connectivity.</li><li>Deploy and configure devices using Microsoft Autopilot, ensuring a smooth and consistent onboarding experience for end-users.</li><li>Assist with user and device management in Azure AD, including basic administration and supporting cloud-based workflows.</li><li>Support and maintain Lenovo laptops and desktops, including hardware diagnostics and warranty coordination.</li><li>Provide day-to-day support for the Microsoft Stack, with a focus on Microsoft Teams, Office 365, and related collaboration tools.</li><li>Document incidents, resolutions, and work performed in the ticketing system.</li><li>Deliver excellent customer service, escalating complex issues to higher support tiers when required.</li><li>Participate in routine IT operational tasks, such as inventory management and software installations.</li></ul>
<p>We are looking for an experienced IT Infrastructure Manager to oversee and support the technology systems across multiple locations. This role focuses on managing IT operations, ensuring system stability, and driving alignment between technology solutions and business goals. The ideal candidate will lead a team, collaborate with business leaders, and maintain a robust IT infrastructure to support critical operations.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and support IT systems, including networks, servers, enterprise applications, and backups, ensuring seamless operations.</p><p>• Lead and mentor a small team of IT professionals, providing guidance and handling escalations when necessary.</p><p>• Develop and enforce IT policies, procedures, and standards to ensure compliance and system security.</p><p>• Manage vendor relationships and oversee contracts, licensing, and service agreements to optimize costs and standardize operations.</p><p>• Collaborate with business leaders to assess technology needs and implement scalable solutions.</p><p>• Execute day-to-day IT tasks such as system maintenance, troubleshooting, user support, and incident resolution.</p><p>• Maintain an IT infrastructure roadmap, including lifecycle management of hardware, software, and end-user devices.</p><p>• Coordinate on-call coverage, oversee after-hours maintenance, and ensure prompt resolution of critical incidents.</p><p>• Partner with third-party providers to balance internal staffing and outsourced services effectively.</p><p>• Conduct performance evaluations, staff coaching, and regular one-on-one meetings to foster team growth.</p>
We are looking for an experienced Systems Administrator to join our team in Okmulgee, Oklahoma. In this role, you will be responsible for maintaining and optimizing our IT infrastructure, including Windows-based systems, VMware environments, and Cisco networks. This is a Contract to permanent position that requires a proactive individual with strong attention to detail, capable of managing multiple priorities and collaborating effectively with teams to ensure seamless operations.<br><br>Responsibilities:<br>• Manage and maintain Windows Server environments, Active Directory, and Group Policy configurations to ensure security and efficiency.<br>• Oversee VMware vCenter infrastructure, including provisioning virtual machines, allocating resources, and monitoring system performance.<br>• Configure and monitor Cisco network devices, including switches, routers, and firewalls, to ensure reliable connectivity across the organization.<br>• Implement updates, patches, and upgrades for systems and networks to maintain performance and security.<br>• Identify opportunities for infrastructure improvements and lead projects to enhance system reliability and efficiency.<br>• Delegate tasks to IT staff or external service providers, ensuring accountability and timely completion of assignments.<br>• Collaborate with internal teams to support IT requirements for ongoing projects and daily operations.<br>• Monitor system and network performance, responding promptly to alerts and resolving outages.<br>• Maintain detailed documentation for systems, networks, and procedures to ensure operational consistency.<br>• Enforce IT security protocols and participate in audits or remediation activities to safeguard organizational assets.
<p>Robert Half Legal is pleased to partner with a premier law firm headquartered in Los Angeles, renowned for its outstanding experience and market-leading successes across litigation, corporate, intellectual property, and real estate matters. This client represents both corporations and individuals in their most significant cases and transformative deals.</p><p>We are seeking a Litigation Legal Secretary for a contract-to-hire opportunity. The ideal candidate will provide direct support to one partner on a busy 3–5:1 desk. This hybrid role involves four days in-office per week, within a professional team environment. Upon hire, the salary range is $95,000–$105,000 annually.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Provide comprehensive administrative and legal support to the assigned partner, including document preparation, case management, and calendar maintenance.</li><li>Support litigation procedures, including court filings (state and federal), trial preparation, and e-filing.</li><li>Draft, review, and proofread legal documents and correspondence.</li><li>Efficiently manage complex schedules, meetings, and travel arrangements.</li><li>Maintain and organize case files, records, and confidential information in compliance with firm policies.</li><li>Liaise with courts, clients, and opposing counsel in a professional manner.</li><li>Assist with billing, time entry, and invoice management as needed.</li><li>Collaborate with other secretaries and team members in a fast-paced environment.</li></ul><p><br></p>
<ul><li><strong>Position: Event Planner (Contract)</strong></li><li><strong>Location: 10410 Highland Manor Drive, Tampa, Florida, 33610, United States</strong></li><li><strong>Type: 100% ONSITE </strong></li><li><strong>Hourly Pay Range: $25 - $27 per hour</strong></li></ul><p><strong>Job Description: </strong></p><ul><li>Ability to plan events that can range from 10 to 500 people, with various degrees of complexity.</li><li>Monitor/manage the project including; creation of project plans and budgets (prepare, manage & reconcile).</li><li>Ability to lead team working on an event and direct many facets at one time.</li><li>Collaborate and interact effectively with Firm’s senior management, middle management and customers.</li><li>Provide strategic input and recommendations to business group on event development.</li><li>Maintain partnering relationships with internal business partners such as Food Services, Conference -Services, Audio Visual, Security and Facilities.</li><li>Manage all aspects of events including but not limited to: internal consulting, concept proposal development, site selection via RFP process, vendor negotiation, contract administration (including controlling risks associated with attrition and cancellation), hotel management, air/ground travel, total logistics coordination (menus, setup, decor, audio visual), creative writing for invitation, input on graphic design and website development, printing, registration management, coordination of speakers, giveaways, entertainment, activities, and travel staff.</li></ul><p><br></p><p><strong>Role and Responsibilities: </strong></p><p>Corporate Meeting Coordinator manages the front desk, provides light meeting planning support, assists clients with meeting needs, such as room assignments, printing of name badges, etc. Job Description:</p><p>• Cover reception desk essential functions; answering telephone calls, and returning emails promptly- within four hours or by the end of day</p><p>• Stand, Greet and direct clients when they arrive to the conference center</p><p>• Walk and inspect conference set up</p><p>• Detail pop up/small meetings as directed</p><p>• Assist Meeting Planner with high level meetings (right hand of the planner, buddy system)</p><p>• Interact with Central Reservation (internal meeting booking department), porters, audio visual and catering</p><p>• Submit facilities requests as directed by Planner</p><p>• Support Meeting Planning Managers, Meeting Specialists and other managers</p><p>• High touch approach, customer service focus</p><p>• Perform any other job related duties as assigned</p><p>• Handle all conference center guest room blocks, where it applies</p><p>• Manage space issues, escalate unresolved issues to the Lead Planner</p><p> </p><p>Adhere to conference center SOP’s Qualification:• Two years hospitality experience in 5 Star Hotels, Event Planning and Food & Beverage with high touch customer service</p><p>• Ability to follow written and/or verbal instructions</p><p>• Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodations</p><p>• Ability to effectively deal with internal and external</p><p> </p>
<p>We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.</p><p> </p><p>Key Responsibilities:</p><ul><li>Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.</li><li>Assist users with Windows 11 installation, configuration, and maintenance.</li><li>Manage and support user accounts and access through Azure Active Directory (Azure AD).</li><li>Utilize Entra for identity and access management tasks.</li><li>Respond to service desk tickets, emails, and calls promptly and professionally.</li><li>Document issues, resolutions, and maintain accurate records of support activities.</li><li>Collaborate with other IT team members to resolve complex issues and improve service delivery.</li><li>Educate end-users on best practices for utilizing IT resources and tools.</li><li>Maintain up-to-date knowledge of emerging technologies and best practices in IT support.</li></ul><p><br></p>
<p>The Customer Success Representative (CSR) ensures accurate and timely responses to high volume inquiries. The CSR provides positive customer experience. This role is responsible for managing daily operations, optimizing workflows, and maintaining service-level standards.</p><p>Key responsibilities include supervising and coaching team members, monitoring ticket queues, and ensuring timely resolution using ticketing systems such as Zendesk, Jira, or similar platforms. The ideal candidate will have strong experience analyzing performance metrics, preparing reports, identifying trends, and implementing improvements to enhance efficiency and customer satisfaction. This role requires excellent communication skills, a data-driven mindset, and the ability to foster a collaborative, customer-focused team culture.</p><p><br></p><p><strong>THIS IS AN ONSITE, FULL TIME OPPORTUNITY IN BRICKELL. </strong></p><p><br></p><p><strong>Key Performance Indicators (KPIs):</strong></p><ul><li><strong>First Response Time (FRT):</strong> Average time for initial response to customer inquiries.</li><li><strong>Average Resolution Time (ART):</strong> Time to fully resolve a ticket or case.</li><li><strong>Customer Satisfaction Score (CSAT):</strong> Ratings collected post-interaction.</li><li><strong>Net Promoter Score (NPS):</strong> Customer likelihood to recommend.</li><li><strong>Ticket Volume & Backlog:</strong> Number of incoming tickets and outstanding unresolved cases.</li><li><strong>Agent Utilization & Productivity:</strong> Tickets solved per representative, adherence to schedules, and workload balance.</li><li><strong>Quality Assurance (QA) Scores:</strong> Evaluations of customer interactions for accuracy, tone, and completeness.</li><li><strong>Escalation Rate:</strong> Percentage of tickets requiring advanced support or management involvement.</li><li><strong>Service Level Agreement (SLA) Compliance:</strong> Percentage of tickets resolved within defined timeframes.</li><li><strong>Customer Retention or Churn Indicators:</strong> Trends showing repeat issues or dissatisfaction patterns.</li></ul><p>If you'd like, I can format it as a formal posting, shorten it for a resume, or tailor the KPIs to a specific industry.</p><p><strong>Qualified and interested candidates, please APPLY and reach out to STEFANIE FURNISS 786-897-7903</strong></p>
<p>We are looking for an experienced Commercial Litigation Attorney a dynamic team in Minneapolis, Minnesota. The ideal candidate will have 3-7 years of prior litigation practice experience and a passion for delivering exceptional legal services to clients. This role offers the opportunity to engage in challenging cases and collaborate closely with a skilled team of professionals.</p><p><br></p><p>Responsibilities:</p><p>• Represent clients in complex commercial litigation cases, ensuring their interests are effectively advocated.</p><p>• Prepare and strategize for trial, including witness preparation and evidence review.</p><p>• Draft and file legal motions, pleadings, and other necessary court documents.</p><p>• Conduct thorough legal research to support case strategies and arguments.</p><p>• Collaborate with team members to develop innovative approaches to litigation challenges.</p><p>• Provide legal counsel and advice to clients, maintaining open and transparent communication.</p><p>• Manage case files and deadlines to ensure compliance with all legal requirements.</p><p>• Participate in settlement negotiations and alternative dispute resolution processes.</p><p><br></p>
<p><strong>POSITION OVERVIEW</strong></p><p>The Desktop Engineer focuses on providing high-level desktop support and systems engineering services. The individual in this position will manage and enhance internal tech infrastructure related to endpoints, automation, and software deployment. The responsibilities include scripting, image lifecycle support, patch management, application packaging, and cross-platform device maintenance. The position also plays a role in training and technical communication, ensuring security standards are upheld within the environment.</p><p><br></p><p><strong>KEY RESPONSIBILITIES</strong></p><p>Some of the core tasks and expectations include:</p><ul><li>Prepare and deploy endpoint devices using modern management tools such as Ivanti and Intune.</li><li>Maintain imaging standards and adjust based on departmental use cases and hardware evolution.</li><li>Build and support automation scripts (e.g., PowerShell, AutoIT) for device setup and software installs.</li><li>Provide support across both Windows and macOS ecosystems, including patching and compliance monitoring.</li><li>Curate and publish applications to a self-service portal after validation/testing.</li><li>Collaborate with IT operations and project teams to schedule, test, and roll out updates and patches.</li><li>Leverage ticketing and reporting systems (e.g., ServiceNow, Power BI) for issue resolution and trend tracking.</li><li>Support both virtual and physical desktops, including incident management and hardware repair.</li><li>Contribute to IT initiatives like system refreshes, process enhancements, and cross-team coordination.</li><li>Escalate technical barriers as needed while maintaining strong end-user communication.</li><li>Participate in formalized processes such as incident, change, and problem management workflows.</li></ul><p><br></p>
We are looking for an IT Support Specialist to join a dynamic healthcare environment in Ann Arbor, Michigan. In this role, you will provide essential technical assistance to a large hospice facility, ensuring smooth operations for both on-site and remote staff. This is a contract position with the potential for long-term employment, offering the opportunity to grow within the organization while making a meaningful impact.<br><br>Responsibilities:<br>• Provide first-level troubleshooting for technical issues related to Windows-based systems, including Active Directory, Office 365, and Exchange.<br>• Offer hands-on support for mobile devices such as Android smartphones and iPads.<br>• Deliver exceptional customer service to assist staff in a high-pressure healthcare environment.<br>• Facilitate the onboarding process for 20-30 new team members each month, ensuring their technical setup is complete.<br>• Conduct network troubleshooting to address connectivity issues and ensure reliable operations.<br>• Manage hardware inventory, including tracking and deploying necessary equipment.<br>• Assist field personnel with online troubleshooting and station setup as required.<br>• Collaborate with team members to maintain system functionality and resolve technical challenges.<br>• Ensure compliance with organizational IT protocols and practices.
<p>We are looking for a dedicated Help Desk Analyst I to join our team in Los Angeles, California. In this role, you will serve as the first point of contact for technical support, ensuring timely and effective solutions for hardware, software, and connectivity issues. This position requires a strong customer service focus, excellent troubleshooting skills, and the ability to support both Microsoft and Mac operating systems in a detail-oriented environment.</p><p><br></p><p><strong>Location:</strong> Downtown Los Angeles (candidate must reside within 1.5 hours of Los Angeles. You'll start onsite in DTLA before transitioning to a primarily remote role.)</p><p><strong>Salary:</strong> $70,000 - $75,000 + Overtime Eligible (Non-Exempt Position)</p><p><strong>Benefits:</strong> Medical, Dental, Vision (M/D/V), Flexible Spending Account (FSA), 401K, Profit Sharing Plan, 10 days vacation (accrued), 5 paid sick days, 1 personal day.</p><p><strong>Work Model:</strong></p><ul><li><strong>Onsite during onboarding:</strong> First 30 days onsite in DTLA, working Monday-Friday from 8 AM–5 PM.</li><li><strong>Transition to remote:</strong> After onboarding, 100% remote shift. Occasional onsite may be required for projects such as phone or desktop rollouts.</li><li><strong>Onsite team weeks:</strong> Once every quarter, you’ll join the team onsite for one week to foster collaboration and team dynamics.</li></ul><p><strong>Shift:</strong></p><ul><li><strong>Week 1:</strong> Tuesday - Saturday 8am - 5pm Pacific Time</li><li><strong>Week 2:</strong> Wednesday - Saturday 8am - 5pm Pacific Time</li></ul><p>As a <strong>Help Desk Analyst</strong>, you’ll play a pivotal role in delivering exceptional technical support to our team and ensuring smooth operations for our technology systems. We value professionals who thrive in dynamic environments, exhibit outstanding customer service, and have the ability to troubleshoot incidents effectively. You'll start onsite in DTLA before transitioning to a primarily remote role.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming service desk inquiries and resolve technical issues related to hardware, software, and connectivity.</p><p>• Troubleshoot and resolve incidents involving Microsoft Windows 10, Active Directory, and other commonly used systems.</p><p>• Provide expert support for Microsoft Office Suite applications, including Word, Excel, and Outlook.</p><p>• Assist in maintaining user accounts, distribution lists, and mailboxes within Microsoft Exchange Administrator console.</p><p>• Support the deployment, setup, and maintenance of Dell computer hardware.</p><p>• Administer and troubleshoot mobile devices and applications used by the organization.</p><p>• Manage and prioritize multiple assignments in a fast-paced environment while maintaining a high level of accuracy.</p><p>• Collaborate with team members to ensure seamless integration and rollout of Mac devices for employees.</p><p>• Deliver exceptional customer service and maintain a high standard when interacting with a diverse user base.</p><p>• Learn and adapt to new software applications, including legal-specific platforms, as required.</p>
