<p>We are looking for a skilled Wireless Telecommunications/Mobile Device Analyst to join our team in Bonita Springs, Florida. This role focuses on managing mobile devices, providing end-user support, and analyzing telecommunications usage and billing. The ideal candidate will also oversee mobile application distribution and ensure the creation and maintenance of technical documentation. This is a long-term contract position, offering an excellent opportunity to work in the rental and leasing services industry.</p><p><br></p><p>Responsibilities:</p><p>• Configure and manage the AirWatch console to support mobile devices effectively.</p><p>• Address and resolve escalated incidents and tickets related to AirWatch and mobile issues from the Service Desk.</p><p>• Handle end-user service requests and incidents through the ServiceNow workflow while adhering to service level agreements.</p><p>• Oversee the procurement and distribution of mobile devices and accessories for employees.</p><p>• Manage mobile devices by enrolling them in the mobile management system, enforcing compliance, and handling application management.</p><p>• Troubleshoot and resolve technical and business issues related to mobile and wireless telecommunications.</p><p>• Collaborate with U.S. and Canadian wireless carriers to address and resolve cellular connectivity challenges.</p><p>• Conduct monthly audits of mobile services, including international travel, zero usage, and high data usage cases.</p><p>• Develop and maintain reports analyzing monthly mobile usage and trends.</p><p>• Create and update knowledge-based documentation for both internal and end-user purposes.</p>

• 3-5 years of experience working with mobile devices, mobile device management systems, and wireless communications.<br>• Proficiency in using Workspace One (AirWatch) or similar mobile device management platforms.<br>• Familiarity with Apple iOS devices and their integration within mobile management environments.<br>• Strong written and verbal communication skills, with a proven ability to create high-quality documentation.<br>• Ability to collaborate effectively across various teams, including sales, development, finance, and customer support.<br>• Demonstrated professionalism, a strong work ethic, and a commitment to customer service.<br>• Strong proficiency in Microsoft Office tools, including Excel, PowerPoint, and Word.<br>• Capability to work collaboratively in a team-oriented environment.

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