<p>We’re seeking a highly skilled and proactive <strong>Senior Infrastructure Engineer</strong> to lead the design, optimization, and automation of our enterprise data center and cloud environments. This role is ideal for a seasoned professional with deep expertise in <strong>Cisco UCS</strong>, <strong>VMware</strong>, <strong>SAN technologies</strong>, and <strong>AWS cloud infrastructure</strong>, who thrives in a fast-paced, mission-critical setting.</p><p>You’ll be responsible for architecting and maintaining robust, scalable systems that support virtualization, storage, backup, and hybrid cloud operations—while mentoring junior engineers and driving automation through tools like <strong>Terraform</strong>, <strong>PowerCLI</strong>, and <strong>Ansible</strong>.</p><p>Architect and manage <strong>Cisco UCS</strong> infrastructure including blade/rack servers, Fabric Interconnects, and service profiles</p><p>Lead administration and optimization of <strong>VMware vSphere</strong> environments: ESXi hosts, vCenter, clustering, and resource planning</p><p>Oversee <strong>SAN</strong> platforms (e.g., Pure Storage, NetApp), including provisioning, Fibre Channel zoning, and performance tuning</p><p>Design and implement enterprise <strong>backup and disaster recovery</strong> strategies to ensure data resilience</p><p>Drive <strong>AWS</strong> cloud initiatives, including EC2 provisioning, hybrid cloud integration, and infrastructure scaling</p><p>Automate infrastructure provisioning and configuration using <strong>Terraform</strong>, <strong>PowerCLI</strong>, and <strong>Ansible</strong></p><p>Lead lifecycle management, patching, and capacity planning across physical and virtual environments</p><p>Maintain detailed documentation including architecture diagrams, operational procedures, and recovery plans</p><p>Provide Tier 3 support for escalated infrastructure issues and mentor junior team members</p><p>Collaborate with cross-functional teams to align infrastructure solutions with business goals</p>
We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this role, you will provide advanced technical support for a variety of systems and devices, ensuring seamless operations and top-tier customer service. This position requires strong troubleshooting abilities, technical expertise, and a commitment to maintaining system security and compliance.<br><br>Responsibilities:<br>• Serve as the second-level escalation point for incidents and service requests unresolved by Level 1 support.<br>• Troubleshoot and resolve technical issues with desktops, laptops, mobile devices, printers, and enterprise applications.<br>• Manage and support Microsoft Office 365 services, including user accounts, Exchange Online, Teams, and SharePoint.<br>• Perform software installations, updates, and patch management to uphold compliance and security standards.<br>• Provide support for Citrix environments, ensuring reliable connections and optimal system performance.<br>• Collaborate with infrastructure and application teams to address and resolve high-impact technical issues.<br>• Develop and maintain technical documentation, including knowledge base articles, to streamline processes and knowledge sharing.<br>• Assist with system rollouts, updates, and IT projects to support organizational objectives.<br>• Follow established guidelines for incident, problem, and change management to ensure consistency and reliability.<br>• Deliver exceptional customer service by maintaining timely communication and follow-up on all assigned tasks.
<p>We are looking for a dedicated <strong>Help Desk Technician</strong> to join our clients team in Eldridge, Iowa. In this role, you will provide technical support to ensure smooth operation of systems, networks, and equipment. This position requires strong problem-solving skills and the ability to effectively communicate technical concepts to non-technical users. <strong>Call 319-362-8606 or email resume to Shania Lewis (email on LinkedIn). Let's chat!! </strong></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Install, configure, and maintain PCs, servers, and related equipment</li><li>Support and maintain wired/wireless networks</li><li>Troubleshoot and resolve system issues quickly</li><li>Provide technical support and training for end users</li><li>Communicate technical information clearly to non-technical staff</li><li>Perform routine maintenance, updates, and preventative checks</li><li>Protect systems and data through sound security practices</li></ul><p><br></p>
<p>We are looking for a skilled IT Help Desk Technician, Level II, to join our team in Honolulu, Hawaii. This long-term contract position offers an exciting opportunity to provide vital support within the healthcare industry. The ideal candidate will bring expertise in troubleshooting, system maintenance, and customer service to ensure seamless operations in a dynamic medical environment. To apply for this role, please call us at 808-531-0800. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for digital imaging systems, including operating systems, networking, software, and system administration, to support radiology operations.</p><p>• Conduct system performance monitoring and analysis, offering recommendations to improve functionality and stability.</p><p>• Address and resolve technical issues involving radiologist diagnostic reading stations through troubleshooting or collaborating with system vendors.</p><p>• Assist in system upgrades and maintenance by providing guidance and support to the IT Clinical Team.</p><p>• Remotely diagnose and resolve software-related issues, ensuring functionality across multiple facilities as required.</p><p>• Collaborate with the Clinical Team to improve workflow communication and conduct quality assurance checks to maintain standard practices.</p><p>• Deliver training, implement solutions, and troubleshoot technical systems, including hardware and software.</p><p>• Maintain accurate records of assets, system patches, and inventory to ensure compliance and operational efficiency.</p><p>• Provide exceptional customer service while managing technical support requests in a timely and precise manner.</p><p>• Support network and VPN troubleshooting, ensuring secure and reliable connectivity for all users.</p>
<p><strong>Help Desk Analyst - Evening and Weekend Shift</strong></p><p><strong>Location:</strong> Downtown Los Angeles (candidate must reside within 1.5 hours of Los Angeles. You'll start onsite in DTLA before transitioning to a primarily remote role.)</p><p><strong>Salary:</strong> $70,000 - $75,000 + Overtime Eligible (Non-Exempt Position)</p><p><strong>Benefits:</strong> Medical, Dental, Vision (M/D/V), Flexible Spending Account (FSA), 401K, Profit Sharing Plan, 10 days vacation (accrued), 5 paid sick days, 1 personal day.</p><p><strong>Work Model:</strong></p><ul><li><strong>Onsite during onboarding:</strong> First 30 days onsite in DTLA, working Monday-Friday from 8 AM–5 PM or 9 AM–6 PM.</li><li><strong>Transition to remote:</strong> After onboarding, 100% remote shift. Occasional onsite may be required for projects such as phone or desktop rollouts.</li><li><strong>Onsite team weeks:</strong> Once every quarter, you’ll join the team onsite for one week to foster collaboration and team dynamics.</li></ul><p><strong>Evening & Weekend Shift:</strong></p><ul><li><strong>Week 1:</strong> Tuesday-Thursday, 3 PM–12 AM; Friday-Saturday, 5 PM–12 AM </li><li><strong>Week 2:</strong> Wednesday-Saturday, 3 PM–12 AM </li></ul><p>As a <strong>Help Desk Analyst</strong>, you’ll play a pivotal role in delivering exceptional technical support to our team and ensuring smooth operations for our technology systems. We value professionals who thrive in dynamic environments, exhibit outstanding customer service, and have the ability to troubleshoot incidents effectively. You'll start onsite in DTLA before transitioning to a primarily remote role.</p><p><br></p><p><br></p>
We are looking for a dedicated Systems Administrator to join our team in Pleasant Prairie, Wisconsin. In this Contract-to-Permanent position, you will oversee and maintain a multi-location network and telecommunications infrastructure, ensuring seamless connectivity, security, and optimal performance. This role offers an opportunity to collaborate with a dynamic team while supporting end-users and managing critical IT systems.<br><br>Responsibilities:<br>• Monitor, maintain, and optimize network performance to ensure uninterrupted access across multiple locations.<br>• Diagnose hardware issues and coordinate with vendors for timely repairs or replacements.<br>• Develop and implement solutions to enhance network security, efficiency, and cost-effectiveness.<br>• Provide Tier 3 technical support for IT and telephony networks, ensuring timely resolution of issues in compliance with service level agreements.<br>• Manage user access rights and network server backups to maintain data security and disaster recovery readiness.<br>• Install, configure, and upgrade computer hardware and software as required.<br>• Troubleshoot network-related issues and assist end-users with hardware and software challenges.<br>• Ensure compliance with software licensing requirements for all organizational applications.<br>• Document and adhere to established network management procedures, contributing to process improvements.<br>• Collaborate on the evaluation and integration of new technologies to enhance system operations.
<p>Robert Half Technology is seeking <strong>a highly skilled Level 3 Desktop Support Analyst</strong> for a client headquartered in Oak Ridge, Tennessee. This role is a long-term contract-to-hire position, 40 hours per week, and is on-site in Oak Ridge.</p><p> </p><p>This role is responsible for installation, configuration, monitoring, documentation and troubleshooting of all desktop computers and mobile devices. This includes workstations, monitors, printers, and other peripheral equipment. The role also provides software and application support, incident response and tracking, assets deployments and asset inventory.</p><p> </p><p><strong>Responsibilities:</strong></p><p>• Manage the IT support needs of executive management and their administrative support staff. Must be available to be on-call.</p><p>• Provide feedback and guidance to more junior team members with the execution of the core tasks and responsibilities listed in the Job Profile Task/Responsibilities section of this document.</p><p>• Share knowledge related to industry best practices and standards with others across the team.</p><p>• Perform daily monitoring of the Helpdesk Ticketing System to ensure all requests are being responded to within the assigned SLA. Provide support per requests, investigate, and troubleshoot issues.</p><p>• Provide Tier 1 & 2 technical support for system users.</p><p>• Manage the Active Directory/Office 365 by creating, changing, and deleting user accounts per request.</p><p>• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.</p><p>• Collaborate with the Desktop Engineering team to perform system and software testing procedures.</p><p>• You will update assigned tickets and continuously coordinate necessary work.</p><p>• Advise management of potential risks that may have an impact on the IT environment.</p><p>• Assist in the management of Service Desk resources for optimal performance.</p><p>• Maintain professional demeanor and behavior at all times in all forms of communication.</p><p>• Perform other duties as assigned by the manager</p><p><br></p>
<p>Provide hands-on IT support across multiple client environments, resolving technical issues quickly while delivering a tailored customer experience. This role is ideal for someone who thrives in fast-paced MSP settings and enjoys troubleshooting complex desktop, network, and Microsoft 365 issues across diverse environments.</p>
<p>We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis in Minnetonka, Minnesota. In this role, you will provide exceptional technical support to clients, ensuring prompt and accurate resolution of issues while maintaining a high level of attention to detail. This position is ideal for an individual with a passion for technology and a commitment to delivering outstanding customer service.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and respond to incoming tickets and alerts using the ServiceNow system.</p><p>• Record detailed and accurate information on all client interactions and resolutions.</p><p>• Update and manage tickets in alignment with Service Level Agreements.</p><p>• Follow established processes for incident, problem, change, and knowledge management.</p><p>• Identify complex issues and escalate them to the appropriate teams.</p><p>• Accurately document the impact on customers, resolution steps, and ticket priorities.</p><p>• Conduct incident recovery and performance monitoring while maintaining precise data.</p><p>• Provide after-hours technical support, including nights and weekends, as needed.</p><p>• Collaborate effectively with team members, partners, and internal staff to resolve issues.</p><p>• Consistently deliver quality customer interactions with a focus on precision and care.</p><p><br></p><p>Please submit resume to sally.lander@roberthalf(.com) or contact Sally directly at 612.249.0254.</p>
We are looking for a dedicated Help Desk Analyst to join our team on a contract basis in Florence, South Carolina. In this role, you will provide exceptional technical support to end-users, ensuring issues are resolved promptly and efficiently. As a key member of the support team, you will play a crucial role in maintaining customer satisfaction and system functionality.<br><br>Responsibilities:<br>• Respond to customer inquiries via phone, delivering detail-oriented and courteous technical assistance.<br>• Create, update, and manage support tickets using the ticketing system.<br>• Conduct basic troubleshooting for hardware and software issues to minimize downtime.<br>• Provide outstanding customer service while addressing technical challenges.<br>• Work collaboratively with team members to resolve complex issues.<br>• Make quick and informed decisions to support customers effectively.<br>• Maintain comprehensive records of customer interactions and resolutions.<br>• Ensure end-user support aligns with company standards and procedures.<br>• Assist in identifying recurring issues and propose solutions to improve processes.
We are looking for a skilled Desktop Support Analyst to join our team in Scituate, Massachusetts. In this long-term contract role, you will provide comprehensive technical support to end users, ensuring seamless hardware and software functionality. This position requires a proactive, detail-oriented individual with a passion for delivering exceptional customer service and resolving technical issues efficiently.<br><br>Responsibilities:<br>• Manage and maintain onsite IT assets, including imaging, deployment, and repair of devices.<br>• Provide software support and assist with mobile device management and peripheral setup.<br>• Deliver hands-on network support as needed to address connectivity and infrastructure issues.<br>• Perform hardware troubleshooting, repairs, and preventative maintenance on laptops and Chromebooks.<br>• Collaborate with users to resolve technical problems and keep management informed of progress.<br>• Administer user accounts, including setting permissions, managing security settings, and configuring group access.<br>• Diagnose and resolve network connectivity issues, tracing problems back to switches.<br>• Safely lift and transport equipment weighing up to 50 pounds while navigating buildings and production areas.<br>• Address incoming technical support tickets, resolving equipment and connectivity challenges promptly.
<p>We’re looking for a hands-on, versatile <strong>Network & Systems Administrator</strong> with strong virtualization and networking experience to join our growing team. This role is ideal for a well-rounded IT professional eager to work across a broad range of technologies in a dynamic environment.</p><p><br></p><p>You'll be responsible for designing, building, and maintaining core infrastructure — with a particular focus on <strong>VMware virtualization</strong>, <strong>networking fundamentals</strong>, and <strong>enterprise storage systems</strong>. If you're comfortable spinning up virtual servers from the ground up, assigning vCPUs and virtual networks, managing firewalls, and ensuring storage performance and availability — we want to talk to you.</p><p>W</p><p><br></p><p><strong>What You'll Do:</strong></p><ul><li>Set up, configure, and manage virtualized server environments (VMware).</li><li>Build and maintain virtual and physical servers, assigning virtual CPUs and configuring virtual networking.</li><li>Install, configure, and support firewalls, routers, switches, and VPNs.</li><li>Troubleshoot and manage LAN/WAN/SD-WAN infrastructure and IP addressing/subnetting.</li><li>Provide Tier 3 technical support and system troubleshooting across hardware, applications, and office equipment.</li><li>Administer and maintain SAN, NAS, and DAS storage systems.</li><li>Manage and support authentication systems like Active Directory, Okta, and RADIUS.</li><li>Monitor and maintain security systems including firewalls, antivirus, and intrusion detection.</li><li>Oversee system backups, disaster recovery, and business continuity processes.</li><li>Ensure infrastructure compliance with HIPAA, PCI, and internal security standards.</li><li>Support and manage Microsoft 365, Azure AD, and Entra environments.</li><li>Collaborate with vendors for technology procurement and implementation.</li><li>Stay current with emerging technologies, vulnerabilities, and best practices.</li></ul>
We are looking for a skilled Help Desk Analyst I to join our team in New York, New York. In this role, you will provide technical support, troubleshoot issues, and ensure smooth operations of IT systems and networks. The ideal candidate brings a proactive approach to problem-solving and excels in delivering outstanding customer service.<br><br>Responsibilities:<br>• Provide first-level technical support for hardware, software, and network-related issues.<br>• Manage and troubleshoot Windows 10 operating systems and Active Directory environments.<br>• Ensure the security of IT systems by implementing and maintaining best practices.<br>• Support Microsoft Office 365 applications and resolve user-related concerns.<br>• Set up and maintain audio/visual equipment for meetings and presentations.<br>• Utilize remote support tools such as TeamViewer to assist users effectively.<br>• Administer mobile devices, including iOS and Android platforms, ensuring proper configuration and functionality.<br>• Collaborate with vendors to address hardware and software needs.<br>• Monitor and manage endpoint devices using Microsoft Endpoint Manager.<br>• Assist users with conferencing tools such as Zoom, Microsoft Teams, and other platforms.
<p> In this long-term contract position, you will provide essential support to ensure the smooth operation of our systems and services. This role requires excellent organizational skills, attention to detail, and a proactive approach to problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Monitor a shared support inbox, ensuring inquiries are routed to the appropriate channels for resolution.</p><p>• Update and manage ticket statuses while maintaining accurate and complete records.</p><p>• Communicate routine updates, schedule confirmations, and other messages to customers in a clear and precise manner.</p><p>• Assist with shipping coordination, intake processes, and light inventory tracking to support operational efficiency.</p><p>• Identify recurring or high-volume issues and escalate them to Level 2 Technicians or Solutions Engineers as needed.</p><p>• Evaluate administrative tasks for potential streamlining or automation, documenting ideas for review with the IT team and Associate Support Director.</p><p>• Maintain compliance with established processes and ensure documentation is thorough and up to date.</p>
<p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 technical support to office users via phone, email, or in-person.</li><li>Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and related peripherals.</li><li>Troubleshoot and resolve issues with Windows and macOS operating systems, Microsoft 365, VPN, and standard office applications.</li><li>Support end-user account management in Active Directory, Exchange, and other enterprise systems.</li><li>Set up and maintain user workstations, ensuring proper connectivity to company networks and printers.</li><li>Assist with onboarding and offboarding processes, including device provisioning, credential setup, and access rights adjustments.</li><li>Maintain accurate records of service requests and resolutions using an IT ticketing system.</li><li>Support video conferencing, Teams meetings, and conference room technology.</li><li>Implement and follow IT security best practices, including patch management and antivirus compliance.</li><li>Collaborate with network and systems administrators on escalated issues or infrastructure projects.</li><li>Document technical processes, procedures, and end-user guides as needed.</li></ul><p><br></p><p><br></p>
<p>IT Support Specialist to serve as the first point of contact for technical assistance. This role supports hardware, software, phones, mobile devices, printers, and network systems, ensuring smooth operations and excellent service across all levels of the organization.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide 24/7 help desk support to local and remote users.</li><li>Troubleshoot and resolve issues with desktops, servers, applications, phones, networks, and printers.</li><li>Install, configure, upgrade, and repair hardware and software.</li><li>Maintain IT inventory and documentation.</li><li>Coordinate with vendors for unresolved issues.</li><li>Support IT projects, upgrades, and audits.</li><li>Deliver tailored IT training to users.</li><li>Monitor and respond to PC/LAN issues.</li><li>Onboarding<strong>:</strong> Set up accounts, configure hardware, and conduct IT orientation.</li><li>Offboarding<strong>:</strong> Disable access, recover and reimage devices, ensure data security.</li></ul><p>Interested candidates should contact Sally Lander @ 612.249.0254 or submit resumes to sally.lander@roberthalf.(com).</p>
<p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 technical support to office users via phone, email, or in-person.</li><li>Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and related peripherals.</li><li>Troubleshoot and resolve issues with Windows and macOS operating systems, Microsoft 365, VPN, and standard office applications.</li><li>Support end-user account management in Active Directory, Exchange, and other enterprise systems.</li><li>Set up and maintain user workstations, ensuring proper connectivity to company networks and printers.</li><li>Assist with onboarding and offboarding processes, including device provisioning, credential setup, and access rights adjustments.</li><li>Maintain accurate records of service requests and resolutions using an IT ticketing system.</li><li>Support video conferencing, Teams meetings, and conference room technology.</li><li>Implement and follow IT security best practices, including patch management and antivirus compliance.</li><li>Collaborate with network and systems administrators on escalated issues or infrastructure projects.</li><li>Document technical processes, procedures, and end-user guides as needed.</li></ul><p><br></p><p><br></p>
We are looking for a dedicated Help Desk Analyst to join our team on a contract basis in Philadelphia, Pennsylvania. This role involves providing technical support and resolving IT-related issues to ensure smooth operations. The ideal candidate will have experience with troubleshooting, system administration, and user support in widely used technology environments.<br><br>Responsibilities:<br>• Address and resolve user issues related to Active Directory, Windows 10, and Google Suite applications.<br>• Perform troubleshooting for desktop hardware, software, and peripheral devices such as Chromebooks and HDMI connections.<br>• Manage service desk tickets efficiently, ensuring timely resolution of technical problems.<br>• Provide support within Windows environments, including configuration and maintenance tasks.<br>• Assist users with basic troubleshooting steps to diagnose and resolve IT concerns.<br>• Collaborate with team members to ensure seamless communication and support across departments.<br>• Offer guidance and training to users on Google Apps and other software tools.<br>• Maintain accurate records of issues, solutions, and user interactions for future reference.<br>• Conduct periodic checks and updates on systems to prevent recurring issues.<br>• Support hardware setup and connectivity for desktops and related equipment.
Position: IT Support Specialist -- Direct Hire Permanent<br>Location: Greater Ames Area -- HYBRID<br>Salary: up to $55,000 base annual salary + excellent benefits<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>Are you an early-career IT professional looking for a role where you can learn, grow, and be mentored by a truly exceptional leader? This is your chance to join a growing IT team led by a collaborative, hands-on manager who’s known for developing talent and helping team members advance their careers.<br>This role offers the perfect blend of technical challenge, professional development, and mentorship. You’ll gain exposure to enterprise IT systems—including Microsoft 365, networking, ERP platforms, and cloud tools—while contributing to a team that values innovation, support, and continuous learning.<br>Why You’ll Love This Role:<br>• Mentorship-Driven Leadership: Work with a manager who leads by example, shares knowledge freely, and has a track record of helping team members grow into senior roles.<br>• Career Advancement: Build your skills across multiple technologies and take on increasing responsibilities as you grow.<br>• Flexible Work Environment: Enjoy a hybrid schedule with a mix of onsite collaboration and remote flexibility.<br>What You’ll Do:<br>• Serve as the first point of contact for technical support across Windows, Microsoft 365, networking, and ERP systems.<br>• Manage the IT ticket queue, triage issues, and provide Tier 1 support.<br>• Assist with account setup, password resets, MFA, and access requests.<br>• Deploy workstations, peripherals, and AV equipment.<br>• Support ERP user access and printing issues.<br>• Maintain IT documentation, SOPs, and a searchable knowledge base.<br>• Track IT assets and coordinate vendor repairs.<br><br>• What You Bring:<br>• 1–2 years of Help Desk or Desktop Support experience, or relevant certifications/training.<br>• Familiarity with Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking (TCP/IP, DNS, DHCP, VPN).<br>• Strong communication skills and a customer-first mindset.<br><br>Bonus Points For:<br>• Associate’s degree in IT or related field.<br>• Experience with Intune, Azure, Windows Server, or ERP.<br>• Certifications like CompTIA A+, Network+, or Microsoft Fundamentals.<br><br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
<p>Robert Half is seeking a skilled IT Service Desk Analyst to join our client's team. In this role, you will provide technical assistance and support to ensure seamless operations across IT systems and hardware. Your expertise will be vital in resolving hardware, software, and network-related issues while delivering exceptional customer service.</p><p><br></p><p><strong>This is a Direct Hire role that will require an onsite work schedule. </strong></p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to service desk tickets and provide effective technical solutions.</p><p>• Diagnose and troubleshoot hardware, software, and network issues across Windows and iOS platforms.</p><p>• Maintain and manage Active Directory accounts and permissions.</p><p>• Assist users by explaining technical concepts in a clear and approachable manner.</p><p>• Ensure proper documentation of IT incidents and resolutions within ticketing systems.</p><p>• Collaborate with other IT team members to implement system updates and improvements.</p><p>• Support the setup and configuration of computer hardware and peripherals.</p><p>• Conduct regular system checks and maintenance to prevent potential disruptions.</p><p>• Provide guidance on IT best practices and security protocols to end users.</p>
The Butz Family of Companies seeks an IT Support Specialist at Alvin H. Butz located in Allentown, Pennsylvania. This individual will assist the IT Manager in various Tier 1 level administrative duties such as providing initial contact to telephone requests and emails from users, and promptly and appropriately dealing with other end user support. We thrive on delivering large scale projects for clients that embrace our innovative mindset and are looking to add talent to our growing team.<br>Responsibilities<br>Acts as initial contact person for IT Help Desk inquiries<br>Log support calls and emails into Track it; Prioritizes issues appropriately based on department standards<br>Direct support requests to the appropriate member of the IT Department; Escalate critical user issues to IT Manager<br>Equipment ordering<br>Maintains maintenance agreements, warranty expirations and software renewals<br>Maintains departmental documentation<br><br>Qualifications include: Proficient in M365 products including Teams, windows based operating system experience, 1-2 years Level 1 Support Technician experience, IT related Associates Degree/ BA or Technical school or 3-5 years on the job experience in equivalent role, excellent organization and communication skills, detail oriented
Job Summary:<br>Handles urgent support requests with ongoing project work, organize daily tasks, and ensure smooth operations across our contact center, home-office environment, and over 150+ remote clinics. This role requires a strong understanding of desktop support, computer networking, and software troubleshooting, along with excellent communication skills to assist users across the organization.<br><br>Responsibilities:<br>• CONTACT CENTER SUPPORT<br>• CONFIGURE AND MAINTAIN WORKSTATIONS, HEADSETS, AND DESK SETUPS<br>• COORDINATE MOVES, ADDITIONS, AND CHANGES (MACS) FOR CONTACT CENTER STAFF<br>• MANAGE INVENTORY AND TRACK EQUIPMENT FOR NEW-HIRE ONBOARDING<br>• HOME OFFICE SUPPORT<br>• IMAGE AND DEPLOY COMPUTERS; TROUBLESHOOT HARDWARE AND SOFTWARE ISSUES IN A TIMELY MANNER.<br>• MAINTAIN PERIPHERALS (PRINTERS, SCANNERS, ETC.) AND PHONE SYSTEMS<br>• OVERSEE HOME-OFFICE INVENTORY<br>• WHITE-GLOVE EXECUTIVE SUPPORT<br>• REMOTE CLINIC SUPPORT<br>• PROVIDE DESKTOP, PRINTER, PHONE, PERIPHERAL, AND SOFTWARE SUPPORT FOR 180+ CLINICS<br>• EXECUTE CLINIC ADDS, MOVES, AND WIRING CHANGES AS PART OF SPECIAL PROJECTS<br>• GATHER DATA, UPDATE AND MANAGE CLINIC INVENTORY DOCUMENTATION<br><br>Qualifications:<br>• EXPERIENCE WITH A TROUBLE-TICKETING SYSTEM (E.G., SERVICE DESK)<br>• PROFICIENT IN MICROSOFT WINDOWS 10 AND 11 ENVIRONMENTS<br>• STRONG KNOWLEDGE OF MICROSOFT OFFICE, TEAMS, AND SHAREPOINT<br>• PRINTER TROUBLESHOOTING (HP, EPSON, CANON)<br>• NETWORK TROUBLESHOOTING: MODEMS, ROUTERS, ETHERNET WIRING, WIRELESS NETWORKING<br>• PHONE SYSTEMS: RJ-11 AND VOIP CONFIGURATION AND SUPPORT<br>• FAX: RJ-11 AND E-FAX TROUBLESHOOTING<br>• EXPERIENCE CREATING AND MAINTAINING KNOWLEDGEBASE ARTICLES<br>• DEMONSTRATED MULTI-TASKING ABILITIES AND EXCELLENT ORGANIZATIONAL SKILLS<br>• COMMUNICATE EFFECTIVELY WITH TEAM MEMBERS AND END-USERS TO UNDERSTAND THEIR TECHNICAL NEEDS.<br>• DOCUMENT ALL SUPPORT ACTIVITIES AND MAINTAIN ACCURATE RECORDS OF INCIDENTS AND RESOLUTIONS.<br>• EXCELLENT PROBLEM-SOLVING SKILLS.<br>• ABILITY TO COMMUNICATE TECHNICAL INFORMATION CLEARLY TO NON-TECHNICAL USERS.<br>• STRONG ORGANIZATIONAL SKILLS WITH ATTENTION TO DETAIL.
High School Diploma required, Associates Degree in I.T. related field preferred<br>2 years experience required working as an I.T. Technician providing end user support required<br>3 years experience working with Mac and PC computers required<br>3 years experience phone & printer troubleshooting required<br>3 years experience required performing basic software and network troubleshooting<br>5 years experience working with Windows, Mac OS X, iOS, ServiceNow, MS Outlook, Excel, Word & Powerpoint.<br>2-5 years experience providing phone and desk side support<br>Ability to write technical materials to communicate “how to” instructions<br>Ability to work effectively on a team<br>Ability to work under pressure in a fast paced environment<br>Detail oriented<br>Knowledgeable of new technologies <br>Proficient in desktop operating systems and productivity applications. <br>Excellent communication skills, including presentation skills<br>Advanced ability to deliver world class customer service in varied environments<br>Advanced ability to manage projects and priorities<br>Advanced ability to document processes and workflows<br>Knowledge and experience of incident ticketing systems<br>Strong working knowledge of Microsoft Office and server administration tools <br>Experienced with basic computer, phone & printer troubleshooting<br>Experienced with basic software and network troubleshooting<br>Able to maintain confidentiality
We are looking for a skilled Network Security Administrator to oversee and enhance IT infrastructure and cybersecurity initiatives at our Toledo, Ohio location. This role involves managing hardware, networks, and cloud environments while implementing robust cybersecurity measures to protect organizational data. You will play a pivotal role in ensuring system security, resolving technical escalations, and maintaining compliance with industry standards.<br><br>Responsibilities:<br>• Manage and maintain IT infrastructure, including hardware, cloud environments, and network components such as circuits, firewalls, switches, and access points.<br>• Oversee voice communication systems, including call managers, voicemail, and associated hardware.<br>• Handle endpoint management and web-related infrastructure to ensure smooth operations.<br>• Address Tier 2 and Tier 3 technical escalations from users and vendors, providing timely resolutions.<br>• Collaborate with critical vendors to ensure effective day-to-day management and service delivery.<br>• Develop and enforce cybersecurity controls, policies, and identity management systems.<br>• Coordinate and implement threat detection programs and system configurations to optimize security.<br>• Create and maintain incident response plans, ensuring preparedness for cybersecurity threats.<br>• Review and assess the IT environment for compliance with healthcare data controls and security standards.<br>• Lead the development of end-user training programs on cybersecurity awareness and mobile device management.
<p><strong>IT Manager</strong></p><p><strong>Location</strong>: Chatsworth, CA (Hybrid, 3-days onsite)</p><p><strong>Salary Range</strong>: $100,000 - $140,000 per year</p><p>Are you a proactive, entrepreneurial IT leader ready to drive digital transformation in a collaborative, fast-paced environment? Are you looking for an opportunity to shape and enhance the IT landscape for a growing organization? If so, we invite you to join our team as an IT Manager!</p><p>We are seeking an innovative and forward-thinking manager to oversee and develop our IT systems, including our proprietary ERP system and future CRM implementation, while working closely with internal stakeholders and external partners to drive efficiency and business growth.</p><p><strong>Key Responsibilities</strong>:</p><ul><li>Act as primary contact for immediate IT issues, particularly those related to the company's proprietary ERP system.</li><li>Design and execute an IT roadmap, ensuring alignment with the organization’s strategic goals.</li><li>Identify business needs and translate them into impactful IT solutions.</li><li>Provide guidance on leveraging digital tools to optimize operations across departments.</li><li>Evaluate workflows, recommend, and oversee the implementation of technology solutions.</li><li>Manage relationships with external vendors, including an outsourced help desk service, ensuring day-to-day IT support meets service level agreements.</li><li>Spearhead the introduction of a CRM system, and guide the implementation of WMS and additional system functionalities.</li><li>Monitor the health, performance, and security of IT systems to ensure operation continuity and efficiency.</li><li>Represent the U.S. office in international IT group meetings and collaborate on global initiatives.</li><li>Create a roadmap to develop the internal IT team’s capabilities, recommending structural enhancements for future needs.</li></ul><p><br></p>
