<p>Provide IT technical support on a variety of issues for typical office work as well as manufacturing plants. The individual would have limited supervision in day-to-day efforts, responding as necessary to immediate support requests while also identifying and implementing longer term projects. This position may resolve routine issues but is expected to engage, advise and assist other IT teams/Plant management on solution recommendations and/or implementations. </p><p><br></p><p>· Utilizes the Service Management tool to enter, track and maintain requests through completion</p><p>· Respond to phone, email, and in person requests for assistance</p><p>· Identifies and addresses trends in support issues and corrects the root cause.</p><p>· Interact with customers (internal and external) with a friendly and professional attitude, and work with them to improve department success</p><p>· Involved with projects throughout planning, design/ development activities, and execution. May lead small to medium initiatives such as rolling out software, acquisition team activities, plant wiring and remodels, etc. </p><p>· Active participation in the configuration, deployment and ongoing maintenance of endpoint computing devices on an enterprise scale</p><p>· Support mobile programs ensuring configuration changes meets business demands (Apple/IOS device programs and Mobile Device Management)</p><p>· Identify, recommend and implement opportunities to leverage technology and enhance process efficiencies that will best support business goals.</p><p>· Adhere to all department and company processes and policies.</p>
<p>We are looking for a skilled IT Support Specialist to join our team in Plano, Texas. In this role, you will provide technical support and maintenance for a range of IT systems, ensuring optimal performance and security. You will also play a key role in new installations and collaborate with cross-functional teams to deliver seamless technology solutions.</p><p><br></p><p>Responsibilities:</p><p>• Deliver day-to-day technical support for airport lounge systems, addressing hardware and software issues effectively.</p><p>• Manage and maintain network infrastructure using Cisco, Ubiquiti, and Aerohive solutions.</p><p>• Troubleshoot desktop computing environments, including Windows and macOS workstations, point-of-sale systems, and software installations.</p><p>• Perform regular system maintenance, updates, and audits to ensure peak performance and security.</p><p>• Plan and execute the technical setup of new airport lounges, including network design and hardware configuration.</p><p>• Deploy and test IT hardware and software to meet company standards and project specifications.</p><p>• Implement and uphold network security protocols to protect systems and data.</p><p>• Collaborate with vendors and internal teams to meet installation timelines and budget constraints.</p><p>• Document technical processes, resolutions, and support activities to enhance knowledge sharing.</p><p>• Train lounge staff on IT systems and provide ongoing technical support.</p>
We are looking for a skilled IT Support Manager to oversee and enhance the technology infrastructure of our healthcare organization in Shreveport, Louisiana. This role requires a proactive leader who can manage IT operations, support system configurations, and ensure optimal performance of hardware and network components.<br><br>Responsibilities:<br>• Lead and manage IT operations, ensuring the reliability and efficiency of all technological systems.<br>• Oversee the administration and maintenance of Active Directory, ensuring secure and seamless access for users.<br>• Implement and maintain backup technologies to safeguard critical data and ensure business continuity.<br>• Manage and troubleshoot Cisco networking technologies to optimize connectivity and performance.<br>• Supervise the configuration and deployment of computer hardware, ensuring compatibility with organizational needs.<br>• Develop and enforce configuration management processes to maintain system integrity.<br>• Monitor and maintain the Wide Area Network (WAN) for consistent and secure communication across locations.<br>• Provide technical guidance and support to staff, addressing IT-related issues promptly.<br>• Collaborate with stakeholders to identify and implement technology improvements that align with business goals.
General Tasks<br><br>• Provide 1st & 2nd level Infrastructure support of all incidents and service requests of all IT systems/services.<br>• IT Infrastructure support via remote control, telephone, and deskside support<br>Provide floor walking support to the firm on a rotating basis and log all incidents and requests that arise through floor walking<br>• Support international offices with equivalent services<br>• Participation in an On-Call rota for out of hours and holiday support<br>• Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution<br>• End to end ownership of all IT tickets including being responsible for all communication and the technical resolution<br>• Follow the escalation process to ensure a consistent and detail oriented IT support service is offered to the firm<br>• Carry out Root Cause analysis to understand why an issue occurred and create applicable knowledge base articles that are beneficial to the Engineering Team & the user population.<br>• Manage all end user administration for onboarding/offboarding requests etc<br>• Participate in time sensitive Projects either individual or as part of a Team.<br>• Communicate upcoming Firm-wide IT initiatives to user population.<br>• Management and support of mobile devices, laptops, remote working, user administration<br>• Monitoring and Support of Firm Events (internally and externally)<br>• Planning and initiating connection to international offices via Zoom video conferencing systems for meetings and interviews
<p>JOB DESCRIPTION</p><p><br></p><p>Under the direction of the IT Director, the IT Support Specialist performs a variety of technology support functions. They are responsible for ticket escalation and general software support, hardware (laptops, desktops, printers, and phones), and training. They are also responsible for working with vendors and resolving system issues.</p><p><br></p><p>ESSENTIAL DUTIES</p><p>• Provide advanced technical and informational assistance to users of the client’s computer systems in a timely, accurate, and courteous manner.</p><p>• Assist with the installation, configuration and support of Windows-based equipment and applications in our network environment.</p><p>• Assist with the setup and execution of video conferences & events.</p><p>• Assist users with using Zoom, Microsoft Teams and other video and teleconference platforms.</p><p>• Perform routine support on computers, printers, and other peripherals, including but not limited to connecting to wireless networks, clearing paper jams, replacing toner cartridges, relocation and/or setup of computer equipment.</p><p>• Provides timely resolution of all incident tickets.</p><p>• Install new software packages on Firm computers and assist users with getting started and becoming self-sufficient with firm technology.</p><p>• Complete office setups and relocations as necessary.</p><p>• Assist with documentation and inventory of hardware & software as necessary.</p><p>• Adhere to the clients technology standards, data protection and security awareness policies and procedures.</p><p>• Assist with equipment procurement for events through third parties.</p><p>• Monitor depositions, meetings or similar proceedings through various virtual platforms and provide technical support as well as assisting the clients, videographers, and court reporters regarding various issues that occur.</p><p>• Keep manager informed on the status of work/projects, problem areas and customer satisfaction.</p><p>• Performs other duties as assigned.</p><p><br></p><p>SKILLS NEEDED TO BE SUCCESSFUL</p><p>• Ability to communicate effectively both orally and in writing with computer users regarding problems and questions.</p><p>• Excellent customer services skills and the ability to work in a challenging environment.</p><p>• Knowledge of video conferencing systems and web conferencing equipment and systems.</p><p>• Ability to work well in a team and independently.</p><p>• Ability to understand and translate technical material for non-technical users.</p><p>• Excellent organizational skills for prioritizing projects.</p><p>• Thorough knowledge of Microsoft Windows and Microsoft Office Suite.</p><p>• General knowledge of PC LANs and networks including Windows.</p><p>• Ability to quickly learn new applications and upgrades to existing applications.</p><p>EDUCATION AND EXPERIENCE</p><p>• Previous experience in the legal field is desired.</p><p>• Minimum 3 years of experience in a Windows and network environment.</p><p>• Associate or bachelor’s degree is not required but preferred.</p><p>• Certifications not required but preferred.</p><p>• Ability to understand procedures and instructions specific to the area of IT.</p>
<p>Job Summary</p><p>The PC Technician will be responsible for installing, maintaining, troubleshooting, and repairing computer hardware, software, and peripherals within a Windows Microsoft environment. This role involves providing excellent customer service, resolving technical issues, and ensuring systems operate efficiently to support business operations.</p><p>Key Responsibilities</p><ul><li><strong>Hardware and Software Support</strong>: Install, configure, and troubleshoot Windows-based desktops, laptops, and peripherals (e.g., printers, scanners).</li><li><strong>Operating System Management</strong>: Deploy, update, and maintain Windows operating systems (e.g., Windows 10, Windows 11) and ensure compatibility with enterprise applications.</li><li><strong>Network Connectivity</strong>: Diagnose and resolve basic network issues, including LAN, Wi-Fi, and VPN connectivity in a Windows environment.</li><li><strong>User Support</strong>: Provide first-level technical support to end-users, addressing issues via phone, email, or in-person, ensuring timely resolution.</li><li><strong>System Maintenance</strong>: Perform routine maintenance, including software updates, patch management, and hardware upgrades.</li><li><strong>Documentation</strong>: Maintain accurate records of hardware/software inventory, support tickets, and troubleshooting steps.</li><li><strong>Security Compliance</strong>: Ensure systems adhere to organizational security policies, including antivirus management and user account administration.</li><li><strong>Collaboration</strong>: Work closely with IT team members to escalate complex issues and implement IT projects as needed.</li></ul><p><br></p>
General Tasks<br><br>• Provide 1st & 2nd level Infrastructure support of all incidents and service requests of all IT systems/services.<br>• IT Infrastructure support via remote control, telephone, and deskside support<br>Provide floor walking support to the firm on a rotating basis and log all incidents and requests that arise through floor walking<br>• Support international offices with equivalent services<br>• Participation in an On-Call rota for out of hours and holiday support<br>• Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution<br>• End to end ownership of all IT tickets including being responsible for all communication and the technical resolution<br>• Follow the escalation process to ensure a consistent and professional IT support service is offered to the firm<br>• Carry out Root Cause analysis to understand why an issue occurred and create applicable knowledge base articles that are beneficial to the Engineering Team & the user population.<br>• Manage all end user administration for onboarding/offboarding requests etc<br>• Participate in time sensitive Projects either individual or as part of a Team.<br>• Communicate upcoming Firm-wide IT initiatives to user population.<br>• Management and support of mobile devices, laptops, remote working, user administration<br>• Monitoring and Support of Firm Events (internally and externally)<br>• Planning and initiating connection to international offices via Zoom video conferencing systems for meetings and interviews
We are looking for a skilled Desktop Support Analyst to join our team in Piscataway, New Jersey. In this role, you will provide technical assistance to faculty and staff across various locations, ensuring the smooth operation of desktop systems and applications. This is a Contract-to-permanent position ideal for professionals with expertise in Google Suite and Microsoft Windows.<br><br>Responsibilities:<br>• Deliver timely and effective technical support to faculty and staff across multiple locations.<br>• Troubleshoot and resolve issues related to desktop systems, software, and peripherals.<br>• Install, configure, and maintain Microsoft Windows operating systems.<br>• Provide guidance on the use of Google Suite applications to optimize workflows.<br>• Collaborate with team members to identify and implement system improvements.<br>• Maintain accurate documentation of support activities and resolutions.<br>• Ensure compliance with organizational IT policies and standards.<br>• Conduct routine updates and patches to maintain system security and performance.<br>• Assist in onboarding new users by setting up accounts and providing initial training.<br>• Respond promptly to service requests and prioritize tasks based on urgency.
<p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Cowpens, South Carolina. This long-term contract position offers an exciting opportunity to work in a dynamic manufacturing environment where you will play a key role in supporting desktop systems, resolving technical issues, and assisting with IT infrastructure transitions. If you are a proactive problem-solver with a strong technical background, we encourage you to apply.<br><br>Responsibilities:<br>• Provide comprehensive support for desktop systems, including installation, maintenance, and troubleshooting.<br>• Conduct imaging and deployment of Windows 11 devices, ensuring smooth transitions for end-users.<br>• Assist with the migration of systems to VMware and Nutanix platforms, contributing to infrastructure upgrades.<br>• Perform physical mounting and setup of servers and other hardware as required.<br>• Support the transition to Office 365, addressing user needs and resolving technical challenges.<br>• Collaborate with team members to resolve IT tickets efficiently and provide excellent customer service.<br>• Participate in networking support, including working with Aruba systems and assisting in the transition to new solutions.<br>• Maintain accurate documentation of processes, configurations, and resolutions.<br>• Engage in an on-call rotation after an initial onboarding period to provide timely support.<br>• Demonstrate flexibility by taking on various IT-related tasks and responsibilities as needed.
We are seeking a PC Technician to install, configure, and maintain desktops, laptops, and peripheral devices. This position will provide both on-site and remote support, including hardware repairs and upgrades. Responsibilities: Install and configure desktops, laptops, printers, and other peripherals Troubleshoot hardware and software issues Perform imaging, patching, and asset inventory updates Replace and repair PC components as needed Provide support for local users and escalate when necessary
<p>We are seeking a bilingual (Japanese/English) Desktop Support Specialist to join our IT team. The ideal candidate will provide technical support for end users, including hardware, software, and network issues, with a strong focus on supporting Japanese-speaking employees or clients. This role requires excellent troubleshooting skills, customer service, and fluency in both Japanese and English.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for software, hardware, and network systems, ensuring timely issue resolution.</p><p>• Provide specialized assistance to Japanese-speaking users, addressing their IT needs effectively.</p><p>• Manage and maintain system configurations, ensuring optimal performance and user accessibility.</p><p>• Troubleshoot and resolve issues related to Active Directory, backup technologies, and configuration management.</p><p>• Support mobile devices, including Android and Apple products, ensuring seamless functionality.</p><p>• Collaborate with team members to implement and manage Cisco and Citrix technologies.</p><p>• Perform regular maintenance and updates for Dell hardware and other computer systems.</p><p>• Ensure proper documentation of support activities and resolutions for future reference.</p><p>• Monitor and address system alerts to prevent potential disruptions.</p><p>• Deliver excellent customer service while adhering to company standards and best practices.</p>
<p><strong>Job Title:</strong> IT Manager & Systems Administrator</p><p><br></p><p><strong>Overview</strong></p><p>The IT Manager & Systems Administrator is responsible for managing the organization’s technology infrastructure, security, and endpoint systems while overseeing a small team of IT professionals. This position combines technical expertise, strategic oversight, and team leadership to ensure IT systems remain reliable, secure, and efficient.</p><p><br></p><p><strong>This is a Direct/Permanent Hire role that will require an onsite work schedule (occasional remote flexibility). </strong></p><p><br></p><p><strong>Role Focus</strong></p><ul><li>Direct and support IT staff, setting goals and providing feedback that encourages professional growth.</li><li>Manage company infrastructure including servers, operating systems, applications, and network equipment.</li><li>Administer and secure devices through Mobile Device Management tools, with an emphasis on Apple technologies.</li><li>Maintain documentation that supports continuity, troubleshooting, and compliance efforts.</li><li>Safeguard data and systems by implementing security standards, backup processes, and recovery plans.</li><li>Serve as an escalation point for technical issues and partner with other departments to implement solutions.</li><li>Identify opportunities for process improvement, automation, and system optimization.</li></ul><p><br></p>
<p>We are looking for a skilled Desktop Support Analyst to join our team in Alameda, California. In this Desktop Support role, you will provide technical support and troubleshooting expertise to ensure smooth operations across various systems and devices. This Desktop Support role is a great opportunity to work on a long-term contract, collaborating with professionals in a dynamic and fast-paced environment. This Desktop Support Role in an onsite role out of Alameda, Ca.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical assistance and troubleshooting support for Windows devices, Apple devices, and computer hardware.</p><p>• Manage and maintain Active Directory services, ensuring seamless access and security.</p><p>• Configure and deploy software, hardware, and system updates as required.</p><p>• Oversee database management tasks, including updates, backups, and troubleshooting.</p><p>• Implement and monitor configuration management processes to maintain system integrity.</p><p>• Assist in planning and executing system deployments and upgrades.</p><p>• Deliver exceptional customer service while resolving technical issues promptly.</p><p>• Document and update technical procedures to improve team efficiency.</p>
<p><strong>POSITION OVERVIEW</strong></p><p>The Desktop Engineer focuses on providing high-level desktop support and systems engineering services. The individual in this position will manage and enhance internal tech infrastructure related to endpoints, automation, and software deployment. The responsibilities include scripting, image lifecycle support, patch management, application packaging, and cross-platform device maintenance. The position also plays a role in training and technical communication, ensuring security standards are upheld within the environment.</p><p><br></p><p><strong>KEY RESPONSIBILITIES</strong></p><p>Some of the core tasks and expectations include:</p><ul><li>Prepare and deploy endpoint devices using modern management tools such as Ivanti and Intune.</li><li>Maintain imaging standards and adjust based on departmental use cases and hardware evolution.</li><li>Build and support automation scripts (e.g., PowerShell, AutoIT) for device setup and software installs.</li><li>Provide support across both Windows and macOS ecosystems, including patching and compliance monitoring.</li><li>Curate and publish applications to a self-service portal after validation/testing.</li><li>Collaborate with IT operations and project teams to schedule, test, and roll out updates and patches.</li><li>Leverage ticketing and reporting systems (e.g., ServiceNow, Power BI) for issue resolution and trend tracking.</li><li>Support both virtual and physical desktops, including incident management and hardware repair.</li><li>Contribute to IT initiatives like system refreshes, process enhancements, and cross-team coordination.</li><li>Escalate technical barriers as needed while maintaining strong end-user communication.</li><li>Participate in formalized processes such as incident, change, and problem management workflows.</li></ul><p><br></p>
We are looking for a dedicated Product Support Specialist to join our team in Dallas, Texas, on a long-term contract basis. In this role, you will focus on enhancing agent experiences, resolving user concerns, and guiding individuals through technical solutions and features. As part of a dynamic team in the insurance industry, you will play a critical role in delivering innovative support and ensuring seamless communication and functionality for agents and internal teams.<br><br>Responsibilities:<br>• Serve as a primary advocate for agents, sales staff, and internal teams by addressing their needs and concerns.<br>• Collaborate with management to design and prioritize features and user stories based on agent feedback and operational requirements.<br>• Assist in developing carrier inbound data processes for sales readiness reports, agent profiles, and new product support.<br>• Provide analytical support to create actionable sales reports, dashboards, and insights for agents and teams.<br>• Participate in product visioning and roadmap discussions to drive initiatives like sales enablement and digital transformation.<br>• Guide agents in testing and utilizing specific product features to enhance their experience.<br>• Investigate and report product issues by simulating user scenarios and analyzing functionality.<br>• Maintain and update internal databases with records of technical issues and user interactions.<br>• Monitor and respond to agent complaints on social media, offering timely support and solutions.<br>• Share feedback-driven feature requests and effective resolutions with team members to improve processes.
<p>Robert Half is seeking an exceptional <strong>Security and Infrastructure Manager</strong> for a hands-on leadership role that combines strategic planning, technical execution, and compliance management in the Houston area. In this position, you will drive the design, implementation, and ongoing operation of secure Microsoft-centric cloud environments and ensure the organization's IT security posture aligns with leading frameworks like SOX and NIST CSF 2.0. This highly technical role is ideal for candidates with a passion for cybersecurity, cloud infrastructure, and operational excellence.</p><p><strong>Key Responsibilities</strong></p><p>As a <strong>Security and Infrastructure Manager</strong>, you will:</p><ul><li><strong>Lead IT Security Initiatives:</strong> Design, deploy, and administer secure Microsoft Azure cloud infrastructure, including Azure Firewall, Bastion, Defender for Cloud, and virtual networks.</li><li><strong>Govern Microsoft 365 (M365):</strong> Administer platform components (Exchange Online, SharePoint, OneDrive, Teams) with a focus on policy enforcement, secure collaboration, and content protection.</li><li><strong>Manage Threat Protection Tools:</strong> Implement, configure, and oversee Microsoft Defender XDR (Defender for Endpoint, Cloud Apps, Identity, etc.) solutions for comprehensive threat detection and response.</li><li><strong>Data Loss Prevention (DLP):</strong> Deploy and manage Microsoft Purview solutions to support data loss prevention, insider risk management, and sensitive data classification processes.</li><li><strong>Implement Zero Trust Security Models:</strong> Architect and administer SASE and Zero Trust frameworks, enhancing identity-aware secure access for modern workplace environments.</li><li><strong>Oversee Incident Response:</strong> Lead security incident response efforts, integrating SIEM/EDR tools, coordinating investigations, and ensuring thorough remediation.</li><li><strong>Drive Regulatory Compliance:</strong> Ensure that systems meet IT compliance standards with frameworks like SOX, NIST CSF 2.0, and others. Document controls and support audit readiness.</li><li><strong>Support Infrastructure Operations:</strong> Respond to escalations for endpoint, network connectivity, firewall rules, and access support while enforcing security best practices.</li><li><strong>Enhance Change Management Procedures:</strong> Enforce robust processes for patch deployment, GPO hardening, and endpoint monitoring.</li></ul><p><br></p>
We are looking for a hands-on IT Manager with strong application development expertise to join our team in Pleasant Hill, Iowa. This role is ideal for someone who thrives in a dynamic environment and is ready to drive innovation while supporting critical business operations. As a technical leader, you will oversee IT systems and software development projects while directly contributing to application development and troubleshooting activities.<br><br>Responsibilities:<br>• Lead and manage application development projects using VB.NET or C# technologies to deliver effective solutions.<br>• Provide hands-on support for IT systems, including server and network performance, troubleshooting, and maintenance.<br>• Oversee and ensure the functionality of Windows Server, Active Directory, Exchange Server, and other networking components.<br>• Collaborate with external vendors to address network and systems administration needs.<br>• Support and troubleshoot third-party software solutions, including Dynamics and SharePoint.<br>• Identify business challenges and design IT solutions that enhance operational efficiency while prioritizing network security.<br>• Actively contribute to software support efforts and ensure smooth system functionality.<br>• Work closely with business stakeholders to align IT initiatives with organizational goals.<br>• Provide technical leadership and mentorship to team members, fostering a culture of innovation and problem-solving.
Qualifications:<br>• 5+ years of hands-on IT management or support experience, preferably in a legal or professional services environment<br>• Strong proficiency with MacOS, Outlook, and Microsoft 365<br>• Experience with Filevine or similar legal case management/intake software<br>• Knowledge of conference room AV technologies (Zoom Rooms, webcams, display systems, audio solutions)<br>• Experience deploying or managing automation tools and AI platforms<br>• Solid understanding of database management and data integrity best practices<br>• Excellent troubleshooting skills and a proactive, solutions-oriented mindset<br>• Ability to manage multiple priorities and work effectively with non-technical staff<br>• Strong communication and interpersonal skills
Position: IT Director <br>Location: Wichita KS - onsite<br>Salary: $120,000 base + bonus<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>A manufacturing company is seeking a strategic and hands-on IT leader Director of IT Infrastructure & Operations. This role is pivotal in modernizing legacy systems, advancing cybersecurity compliance, and leading IT teams.<br>Infrastructure & Network Management<br> • Oversee IT operations across multiple physical locations.<br> • Maintain and optimize network and wireless environments.<br> • Manage virtual server environments and legacy systems.<br> • Lead the upgrade of enterprise resource planning (ERP) systems.<br> • Evaluate and implement modern communication systems.<br>Cybersecurity & Compliance<br> • Advance organizational efforts toward cybersecurity certification and compliance.<br> • Maintain and update security documentation and ensure alignment with regulatory standards.<br> • Oversee secure backup and disaster recovery systems.<br> • Ensure all systems meet applicable industry compliance requirements.<br>Team Leadership & Talent Development<br> • Lead two IT sub-teams focused on infrastructure and enterprise systems.<br> • Mentor and manage department staff, ensuring clear direction, accountability, and performance.<br> • Identify and recruit IT talent to fill current gaps and support future growth.<br>Qualifications<br> • 10+ years of progressive IT infrastructure leadership experience, preferably in manufacturing or industrial environments.<br> • Strong technical background in networking, virtualization, and server environments.<br> • Experience leading ERP transitions or upgrades.<br> • Deep understanding of cybersecurity frameworks and compliance standards.<br> • Proven ability to lead distributed teams and manage complex, multi-site environments.<br> • Excellent communication and change management skills.<br><br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
<p>We are looking for a dedicated GIS Analyst to join our team on a long-term contract basis in Memphis, Tennessee. In this role, you will leverage Geographic Information Systems (GIS) technology to support critical business operations and decision-making processes. Your expertise will help analyze and visualize spatial data to uncover patterns, trends, and actionable insights.</p><p><br></p><p>This position focuses on editing and maintaining GIS data, building interactive web maps and apps, and supporting internal users through data updates and external users submitting service requests. A strong technical foundation is essential. Experience with ArcGIS tools and real-time data feeds (such as GeoEvent Server) is a plus.</p><p><strong> </strong></p><p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES:</strong></p><ul><li>Edit and update GIS features, attributes and schema in ArcGIS Pro from an enterprise geodatabase (SQL Server); manage domains and field values as needed.</li><li>Apply and maintain consistent symbology, labeling, and cartographic standards across layers and maps.</li><li>Design, build, and maintain ArcGIS Online and Enterprise Portal web maps, Experience Builder apps, feature services,dashboards, and Survey123 forms.</li><li>Configure and troubleshoot Experience Builder widgets, including filters, feature info, tables, and map messages and actions.</li><li>Use Python and Arcade expressions to automate processes, perform field calculations, and customize feature behavior.</li><li>Work with JSON and AGO Assistant to inspect, troubleshoot, and clone web maps and applications.</li><li>Support real-time and event-driven mapping with inputs and outputs in GeoEvent Server.</li><li>Perform spatial analysis, joins, queries, and geoprocessing tasks to support city reporting and operational decisions.</li><li>Respond to and resolve GIS service tickets submitted by city staff, including troubleshooting visibility, editing, and publishing issues.</li><li>Use API’s for data integrations or web app configuration.</li><li>Collaborate effectively with staff from departments such as Public Works, Code Enforcement, Engineering, etc.., to deliver GIS solutions that meet operational needs.</li><li>Communicate clearly with both technical and non-technical users and contribute to documentation, training materials, and presentations.</li><li>Maintain GIS metadata and adhere to City data standards to ensure consistency and quality across systems.</li><li>Support field data collection through tools like Survey123 and Field Maps.</li><li>Participate in GIS team meetings, citywide planning efforts, and cross-departmental collaboration.</li><li>Stay current with Esri technology updates and best practices through training and ongoing learning.</li><li>Perform related duties as assigned.</li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in Mason, Michigan. In this role, you will provide technical assistance and support for hardware, software, and peripheral devices, ensuring smooth operations for end users. This is a long-term contract position that requires a commitment to delivering high-quality service and resolving technical issues efficiently.<br><br>Responsibilities:<br>• Provide on-site technical support for hardware, software, and peripheral devices, including printers and mobile devices.<br>• Troubleshoot and resolve issues related to O365 applications and Active Directory.<br>• Configure and maintain network and multifunction printers, ensuring optimal performance.<br>• Assist end users with technical challenges involving Apple and Android devices.<br>• Perform regular backups and ensure data security using backup technologies.<br>• Install, configure, and maintain Dell and Cisco devices to meet organizational needs.<br>• Utilize configuration management tools to streamline systems and processes.<br>• Deliver support for Citrix technologies, ensuring seamless remote access for users.<br>• Collaborate with the IT team to improve system reliability and user satisfaction.<br>• Travel between Mason and Lakeview locations to provide consistent support across sites.
We are looking for a skilled Desktop Support Analyst to join our team in Bonita Springs, Florida. In this long-term contract role, you will be responsible for providing technical support for desktop and laptop systems, both onsite and remotely, for a large network of branch locations. This position requires strong problem-solving skills, excellent communication abilities, and a customer-focused mindset to ensure seamless technology operations.<br><br>Responsibilities:<br>• Offer first and second-level support for desktop and laptop systems to end-users, including executives and senior management.<br>• Monitor and update ticketing systems to track issues and resolutions.<br>• Configure and deploy new desktop and laptop systems in alignment with organizational standards.<br>• Troubleshoot and resolve hardware, software, and printing device issues as they arise.<br>• Support networked printing devices, including mapping, scanning, and application setup.<br>• Collaborate with technical teams to coordinate IT-related projects and ensure successful implementation.<br>• Manage the installation, configuration, movement, and retirement of PC equipment.<br>• Provide on-call support as part of a rotating schedule, including occasional overtime and weekend shifts.<br>• Maintain inventory control and asset tagging for hardware and software.<br>• Establish and maintain positive relationships with business clients while adhering to company procedures and protocols.
We are looking for a skilled Sr IT Generalist to join our team on a contract basis in Dallas, Texas. In this role, you will manage and optimize IT systems, ensuring their security, reliability, and performance. This position requires a strong technical background, excellent communication skills, and the ability to adapt to dynamic environments while providing top-tier support.<br><br>Responsibilities:<br>• Oversee and monitor daily IT operations, including networks, servers, storage, and applications.<br>• Ensure IT systems are secure, reliable, and compliant with industry standards and regulations.<br>• Manage both on-premises and cloud-based infrastructure to maintain optimal performance.<br>• Provide technical support to end users, resolving hardware, software, and system-related issues.<br>• Develop and enforce cybersecurity policies and procedures, responding to security alerts and incidents.<br>• Maintain accurate inventory records for equipment, software, and licenses.<br>• Coordinate the installation, configuration, and upgrades of PC hardware and software.<br>• Assist with onboarding and offboarding processes, including user account setup and deactivation.<br>• Write and update training materials and IT documentation to support end users.<br>• Collaborate with vendors to manage IT products, services, and contracts effectively.
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Milwaukee, Wisconsin. This role involves supporting a migration to Windows 11, ensuring compatibility and smooth transitions for client systems. The ideal candidate will have strong troubleshooting skills and the ability to collaborate effectively with IT teams and end-users.<br><br>Responsibilities:<br>• Manage the migration of client systems from legacy operating systems to Windows 11, ensuring seamless transitions.<br>• Evaluate hardware and software compatibility to meet Windows 11 requirements.<br>• Resolve technical issues and troubleshoot challenges that arise during the migration process.<br>• Configure network settings and set up endpoint devices as needed for the system upgrade.<br>• Partner with client IT staff and project managers to adhere to project timelines and deliverables.<br>• Offer guidance and support to end-users facing difficulties with the new operating system.<br>• Create detailed documentation of processes, technical configurations, and troubleshooting steps throughout the migration.<br>• Conduct testing to confirm system functionality after migration.<br>• Ensure all devices meet security and performance standards post-upgrade.
