We are looking for a skilled Desktop Support Analyst to join our team in Olive Branch, Mississippi. In this Contract-to-Permanent position, you will play a key role in providing top-notch IT support while ensuring a seamless computing experience for end-users. This role requires a proactive individual with a strong technical foundation, excellent communication skills, and a passion for delivering exceptional service.<br><br>Responsibilities:<br>• Deliver exceptional first and second-tier incident management support to resolve technical issues efficiently.<br>• Act as the escalation point for Tier 1 IT Service Desk when on-site assistance is required.<br>• Manage tasks under pressure while meeting both tactical and strategic business objectives.<br>• Perform account management tasks in Active Directory, including account creation, password resets, and group modifications.<br>• Ensure compliance with change management protocols to maintain a stable and reliable IT environment.<br>• Provide technical support for Apple iOS, Windows 7 & 10, and Microsoft Server 2008/2012.<br>• Deploy and image PCs while maintaining hardware and software standards.<br>• Collaborate with teams to create and update knowledge base articles for internal use.<br>• Travel occasionally to other locations to provide on-site support as needed.<br>• Maintain strong relationships with local vendors for network, telecommunications, and audiovisual services.
<p>We are looking for a detail-oriented Payroll Specialist to join our team in Memphis, Tennessee. This role is ideal for someone who thrives in a fast-paced environment and has a passion for delivering exceptional client support. If you excel at managing payroll operations, embrace new technology, and value collaboration, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage full-cycle payroll for employees across multiple states, ensuring accuracy and compliance.</p><p>• Troubleshoot and resolve payroll-related issues, including software and cloud-based platform challenges.</p><p>• Collaborate with HR and talent acquisition teams to streamline payroll and benefits management.</p><p>• Maintain up-to-date knowledge of payroll regulations and ensure adherence to industry standards.</p><p>• Provide exceptional customer service by addressing client inquiries with empathy and professionalism.</p><p>• Utilize ADP Workforce Now or similar platforms to manage payroll functions efficiently.</p><p>• Support performance management initiatives by aligning payroll processes with organizational goals.</p><p>• Identify opportunities for process improvement and implement solutions to enhance payroll operations.</p><p>• Prepare payroll reports and provide insights to support business decision-making.</p>
<p>This is a contract to hire onsite opportunity:</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide Tier 1/Tier 2 support for desktops, laptops, printers, and peripheral devices.</li><li>Perform system imaging and deployment for new hires, refresh cycles, and hardware replacements.</li><li>Install, configure, and troubleshoot operating systems (Windows, macOS, or Linux) and business applications.</li><li>Support Active Directory tasks including password resets, user account setup, and group policy troubleshooting.</li><li>Manage and track IT assets, ensuring proper documentation of hardware and software inventory.</li><li>Configure network settings, troubleshoot connectivity issues, and support remote users.</li><li>Collaborate with IT team members to escalate and resolve complex technical issues.</li><li>Provide excellent customer service by responding to tickets, phone calls, and in-person support requests in a timely manner.</li><li>Maintain and update documentation for IT procedures, imaging processes, and troubleshooting steps.</li></ul><p><br></p>
