Qualifications:<br>• 5+ years of hands-on IT management or support experience, preferably in a legal or professional services environment<br>• Strong proficiency with MacOS, Outlook, and Microsoft 365<br>• Experience with Filevine or similar legal case management/intake software<br>• Knowledge of conference room AV technologies (Zoom Rooms, webcams, display systems, audio solutions)<br>• Experience deploying or managing automation tools and AI platforms<br>• Solid understanding of database management and data integrity best practices<br>• Excellent troubleshooting skills and a proactive, solutions-oriented mindset<br>• Ability to manage multiple priorities and work effectively with non-technical staff<br>• Strong communication and interpersonal skills
We are looking for a skilled Desktop Support Analyst to join our team in Bonita Springs, Florida. In this long-term contract role, you will be responsible for providing technical support for desktop and laptop systems, both onsite and remotely, for a large network of branch locations. This position requires strong problem-solving skills, excellent communication abilities, and a customer-focused mindset to ensure seamless technology operations.<br><br>Responsibilities:<br>• Offer first and second-level support for desktop and laptop systems to end-users, including executives and senior management.<br>• Monitor and update ticketing systems to track issues and resolutions.<br>• Configure and deploy new desktop and laptop systems in alignment with organizational standards.<br>• Troubleshoot and resolve hardware, software, and printing device issues as they arise.<br>• Support networked printing devices, including mapping, scanning, and application setup.<br>• Collaborate with technical teams to coordinate IT-related projects and ensure successful implementation.<br>• Manage the installation, configuration, movement, and retirement of PC equipment.<br>• Provide on-call support as part of a rotating schedule, including occasional overtime and weekend shifts.<br>• Maintain inventory control and asset tagging for hardware and software.<br>• Establish and maintain positive relationships with business clients while adhering to company procedures and protocols.
We are looking for a skilled Desktop Support Analyst to join our team in Torrance, California. This is a long-term contract position where you will play a vital role in supporting a large-scale Windows 10 to Windows 11 upgrade for approximately 600 users across multiple time zones. The ideal candidate will bring both technical expertise and exceptional communication skills to ensure seamless collaboration and user satisfaction.<br><br>Responsibilities:<br>• Provide hands-on support for the Windows 10 to Windows 11 upgrade project, ensuring smooth transitions for approximately 600 users.<br>• Collaborate with end users across various time zones to resolve issues and provide timely updates.<br>• Configure and troubleshoot desktop hardware, ensuring optimal performance during and after the upgrade.<br>• Utilize Active Directory for user account management and access control.<br>• Perform desktop imaging and software installations to meet organizational standards.<br>• Monitor and address technical concerns related to PC workstations, ensuring minimal downtime.<br>• Maintain clear and effective communication with team members and stakeholders throughout the project.<br>• Document processes, configurations, and resolutions for future reference and knowledge sharing.<br>• Ensure compliance with company policies and procedures during all support activities.<br>• Deliver excellent customer service while addressing user inquiries and technical challenges.
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Milwaukee, Wisconsin. This role involves supporting a migration to Windows 11, ensuring compatibility and smooth transitions for client systems. The ideal candidate will have strong troubleshooting skills and the ability to collaborate effectively with IT teams and end-users.<br><br>Responsibilities:<br>• Manage the migration of client systems from legacy operating systems to Windows 11, ensuring seamless transitions.<br>• Evaluate hardware and software compatibility to meet Windows 11 requirements.<br>• Resolve technical issues and troubleshoot challenges that arise during the migration process.<br>• Configure network settings and set up endpoint devices as needed for the system upgrade.<br>• Partner with client IT staff and project managers to adhere to project timelines and deliverables.<br>• Offer guidance and support to end-users facing difficulties with the new operating system.<br>• Create detailed documentation of processes, technical configurations, and troubleshooting steps throughout the migration.<br>• Conduct testing to confirm system functionality after migration.<br>• Ensure all devices meet security and performance standards post-upgrade.
<p>Robert Half is searching for an <strong>IT Director Consultant</strong> to lead strategic and technical initiatives for a growing organization in Boise, Idaho. This position is a contract opportunity that has the potential to extend <strong>(4-6 months)</strong> that is onsite in Boise, ID. <strong>Apply today!</strong></p><p><br></p><p><strong>Duration: </strong>4-6 months with possible extension</p><p><strong>Work schedule </strong>8 – 5 pm (Flexible)</p><p><strong>Location: </strong>Onsite at first in Boise, ID</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>About 60 % strategic and 40% technical responsibilities</li><li>Initial focus will be on rebuilding IT’s reputation within the company and the following projects</li><li>Develop, implement, and test a Disaster Recovery, Backup, and Business Continuity Plan – including evaluation and migration to a more effective backup solution.</li><li>New server acquisition, implementation, testing, and migration to improve high availability, failover, and replication capabilities.</li><li>Migration of one server from VMware to Hyper-V.</li><li>Deployment of an IT Asset Management system to ensure consistency, accountability, and ongoing accuracy.</li><li>Redesign and realignment of Active Directory (AD) policies, ensuring strategic alignment with Intune policies.</li><li>BitLocker encryption deployment across applicable devices.</li><li>Implementation of Conditional Access VPN to enhance secure remote access.</li><li>CIS Hardening of systems to ensure compliance with cybersecurity best practices.</li></ul>
<p>We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Cambridge, MA. This role involves providing comprehensive technical support for end-users, including both traditional desktop services and advanced cloud-related tasks within Azure. The ideal candidate will possess a strong background in Windows environments and demonstrate exceptional customer service skills while addressing a variety of technical challenges.</p><p><br></p><p>Responsibilities:</p><p>• Deliver onsite technical support to resolve end-user issues efficiently and effectively.</p><p>• Manage and resolve escalated support tickets, ensuring timely solutions.</p><p>• Provide assistance with both traditional desktop support tasks and advanced cloud services within Azure.</p><p>• Perform software installation, uninstallation, and troubleshooting on approved applications.</p><p>• Offer onboarding and offboarding support for employees, including device setup and account management.</p><p>• Maintain and support conference room equipment and audiovisual systems.</p><p>• Troubleshoot and resolve printer-related issues, including network, multifunction, and label printers.</p><p>• Administer and manage Active Directory accounts, ensuring proper access and security.</p><p>• Utilize tools such as Intune, Defender, and other Microsoft technologies to enhance system performance and security.</p>
We are offering a permanent employment opportunity for a Desktop Support Analyst in Conway, Arkansas, 72032, United States. In this role, you will be responsible for providing excellent technical support to end-users, managing our local and wide networks, implementing and maintaining security measures, assisting with cloud products, and handling maintenance and implementation of IT systems and infrastructure. <br><br>Responsibilities:<br><br>• Provide top-tier technical support to end-users, resolving hardware and software issues<br>• Manage local and wide area networks, ensuring optimal connectivity and security, and maintaining Wi-Fi connectivity across all sites<br>• Implement and maintain security measures around end-points to protect our network from potential threats<br>• Assist with the implementation and support of cloud products, particularly Microsoft Azure<br>• Handle maintenance and implementation of IT systems and infrastructure for smooth and efficient operations<br>• Contribute to the development and implementation of a formal ticketing system, transitioning from email-based issue tracking<br>• Utilize your knowledge of PowerShell scripting to automate repetitive tasks, enhancing efficiency.
We are looking for an experienced Desktop Support Analyst to join our team on a long-term contract basis. This position is based onsite in Shoreview, Minnesota, and involves providing advanced desktop support for corporate users, including executives, and remote employees. You will play a critical role in ensuring seamless deployment, maintenance, and troubleshooting of hardware and software systems.<br><br>Responsibilities:<br>• Deploy and configure Windows and iOS laptops at the corporate campus to ensure smooth operations.<br>• Deliver prompt technical support to executive staff and administrators, addressing urgent IT needs.<br>• Provide maintenance and troubleshooting for audio/visual equipment across conference rooms and individual workspaces.<br>• Collaborate with both onshore and offshore teams to support deployment processes and operations.<br>• Manage hardware disposal activities in compliance with organizational standards.<br>• Respond to incidents and resolve technical issues efficiently to minimize downtime.<br>• Utilize Microsoft SCCM for desktop imaging and deployment tasks.<br>• Maintain and update Active Directory accounts as part of user support and system management.
<p>Our client is a small MSP in Hartford. We're looking for someone 20-30 hours per week to help out with project work, will revolve heavily around Windows 11 migration but may include other small projects. Very flexible on scheduling, can work with the candidate to best fit their schedule but they must have availability during business hours so can’t be side work for someone already working. May occasionally need to travel to customer sites but 90% of the work can be done remotely, this person will be doing project work and not responding to client tickets.</p>
We are looking for a visionary IT Director to lead our technology strategy and operations in Miamisburg, Ohio. This role requires a dynamic leader who can oversee enterprise IT systems, drive innovation, and ensure the organization remains at the forefront of digital transformation. The ideal candidate will thrive in a collaborative environment, leveraging their technical expertise and leadership skills to deliver scalable solutions.<br><br>Responsibilities:<br>• Develop and implement a comprehensive IT strategy that aligns with the company’s growth objectives and digital transformation goals.<br>• Lead and mentor a high-performing IT team, fostering a culture of accountability and continuous improvement.<br>• Collaborate with department leaders to translate business requirements into effective technology solutions.<br>• Evaluate and integrate emerging technologies to enhance infrastructure and drive innovation.<br>• Oversee the management of IT operations, including system infrastructure, cloud environments, and user support.<br>• Establish and enforce IT policies, procedures, and service-level agreements to ensure operational excellence.<br>• Manage relationships with external vendors and service providers to optimize cost and performance.<br>• Direct cybersecurity initiatives, including risk management, threat detection, incident response, and compliance with industry standards.<br>• Support enterprise scaling efforts, including system integration and M& A activities.<br>• Ensure the organization’s IT systems and processes are future-proof and resilient.
We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform.<br><br>Responsibilities:<br>• Handle technical support tickets, with a focus on product-related concerns.<br>• Deliver high-quality product support to customers, addressing inquiries related to our platform.<br>• Utilize SQL queries to delve into customer data and investigate issues.<br>• Aid customers in understanding product features, best practices, and technical configurations.<br>• Collaborate with the development team to identify, escalate, and rectify software bugs.<br>• Work hand-in-hand with product managers, engineers, and customers to elevate the user experience.<br>• Develop and upkeep support documentation to streamline troubleshooting processes.<br>• Contribute to improving the platform by providing valuable feedback from customers.
<p>We are looking for an experienced Epicor Application Specialist to join our team. In this role, you will oversee the implementation, maintenance, and optimization of the Epicor ERP system across our manufacturing operations. The ideal candidate will collaborate with stakeholders to ensure system alignment with business objectives, improve efficiency, and support continuous improvement initiatives.</p><p><br></p><p>Responsibilities:</p><p>• Analyze and design business processes within the Epicor ERP system to enhance efficiency and ensure data accuracy across manufacturing, inventory, supply chain, and finance.</p><p>• Configure, maintain, and support various Epicor modules, including manufacturing, inventory management, supply chain, finance, and customer service.</p><p>• Develop and customize BAQs, reports, dashboards, BPMs, and data directives to improve data visibility and system functionality.</p><p>• Facilitate integration and data workflows between Epicor and other business systems to ensure seamless operations.</p><p>• Provide comprehensive training and documentation to end-users on Epicor processes and best practices.</p><p>• Troubleshoot and resolve technical and functional issues related to Epicor ERP, collaborating with IT and business teams.</p><p>• Participate in project teams for new Epicor module rollouts or system upgrades, ensuring smooth implementation and user adoption.</p><p>• Stay informed about Epicor updates and industry trends to recommend system improvements.</p><p>• Support continuous improvement efforts by identifying opportunities for process enhancement and operational efficiency.</p>
<p><strong>Job Overview:</strong></p><p>We are seeking an experienced <strong>IT Manager</strong> to oversee and optimize the IT operations of our organization. The ideal candidate will possess a strong background in Jack Henry technologies, extensive leadership experience in managing IT departments, and the ability to steer dynamic teams through multiple ongoing projects in a fast-paced environment. Additionally, the successful candidate will demonstrate financial acumen related to budget preparation, monitoring, and vendor negotiations.</p><p><strong>Responsibilities:</strong></p><ul><li><strong>Leadership & Team Management:</strong> Lead and manage an IT department with diverse teams, fostering collaboration, skill development, and accountability to achieve project milestones and deliverables.</li><li><strong>Jack Henry System Management:</strong> Utilize expertise in Jack Henry financial technology solutions to ensure proper implementation, maintenance, and optimization of systems supporting banking, credit union operations, financial transactions, and business process automation.</li><li><strong>Project Oversight:</strong> Coordinate and prioritize ongoing IT projects, ensuring timely completion while maintaining high standards of quality and performance.</li><li><strong>Budgeting & Financial Management:</strong> Prepare, track, and manage the department’s budget while optimizing costs through effective vendor negotiations.</li><li><strong>Strategy Development:</strong> Advise senior leadership on technology strategies to ensure scalability, security, and compliance with industry regulations.</li><li><strong>Vendor Relationship Management:</strong> Establish and maintain strong relationships with external vendors to maximize the organization’s return on investment.</li><li><strong>Problem Solving:</strong> Analyze and address IT challenges promptly while minimizing disruptions to workflows.</li><li><strong>Staff Training & Development:</strong> Upskill and motivate team members to bridge technology gaps and enhance expertise within the department.</li></ul>
Robert Half is seeking a highly skilled IT Operations Lead Engineer for an exciting 6-month engagement, with potential for extension, in Naperville, IL. This role requires deep expertise in Microsoft technologies and a strong background in IT operations. The IT Operations Lead Engineer will serve as a subject matter expert, ensuring secure, compliant, and optimized IT environments while supporting critical infrastructure implementations and configurations. <br> Key Responsibilities: Act as a subject matter expert (SME) for Microsoft technologies, including Entra ID (formerly Azure AD), Azure cloud infrastructure, Intune, and Conditional Access. Implement, troubleshoot, and support Conditional Access policies and identity governance strategies. Provide technical expertise to ensure secure configurations aligned with NIST cybersecurity standards. Deliver hands-on support in networking, endpoint management, and cloud infrastructure integration. Document and assist in remediation efforts emerging from NIST assessments. Collaborate with cross-functional teams to ensure seamless IT operations and compliance. Analyze, monitor, and optimize Microsoft 365 and Azure environments for performance, security, and operational efficiency. Manage Intune policy configurations across endpoints, ensuring consistent enforcement. Contribute to incident response and change control activities.
<p><strong>Position Overview</strong></p><p>The <strong>IT Asset Manager</strong> will be responsible for tracking, managing, and optimizing all IT assets, including hardware, software, licenses, and vendor contracts. This role ensures assets are used efficiently, compliant with licensing agreements, and aligned with the organization’s operational and financial goals.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Maintain an accurate inventory of IT hardware, software, and licenses across all facilities.</li><li>Manage the full lifecycle of IT assets: procurement, deployment, maintenance, and disposal.</li><li>Oversee software licensing compliance and ensure renewals are managed proactively.</li><li>Partner with vendors to negotiate contracts, warranties, and support agreements.</li><li>Collaborate with Finance and Procurement on budgeting, forecasting, and cost optimization.</li><li>Develop policies, standards, and processes for IT asset management.</li><li>Ensure secure and compliant asset disposal to protect organizational data.</li><li>Provide regular reports on asset utilization, costs, and compliance status.</li><li>Support IT audits by maintaining accurate and auditable records.</li></ul><p> </p><p><strong>Qualifications</strong></p><ul><li>Bachelor’s degree in Information Technology, Business Administration, or related field (or equivalent experience).</li><li>3+ years of experience in IT Asset Management, IT operations, or procurement.</li><li>Experience with ITAM tools (ServiceNow, Lansweeper, SCCM, or similar).</li><li>Knowledge of software licensing models and vendor management.</li><li>Familiarity with ITIL/IT Service Management best practices.</li><li>Strong organizational, analytical, and negotiation skills.</li><li>Experience in healthcare IT and HIPAA compliance preferred.</li></ul><p><br></p>
Windows 10 to 11 Migration Specialist Location: Los Angeles, CA (Onsite) Employment Type: permanent, Robert Half permanent Engagement Program Salary: $65,000 – $70,000 annually <br> About the Role Robert Half is seeking a Windows 10 to 11 Migration Specialist to join our permanent Engagement Program. This is a hands-on, permanent role supporting enterprise environments through the successful execution of Windows migration projects. We’re looking for someone who thrives in dynamic environments, is adaptable, and can provide both technical expertise and excellent end-user support. <br> Key Responsibilities Lead and support large-scale Windows 10 to Windows 11 migration initiatives, including imaging, deployment, and system readiness validation. Collaborate with IT teams to test, troubleshoot, and resolve compatibility issues with applications, drivers, and hardware. Configure, install, and upgrade workstations, ensuring minimal disruption to business operations. Provide deskside and remote support during migrations, addressing user issues related to performance, connectivity, and applications. Create and maintain documentation for migration procedures, troubleshooting steps, and user guides. Utilize tools such as Intune, SCCM, and Active Directory for device deployments, endpoint configuration, and access provisioning. Perform general system administration tasks, including patching, updates, and security compliance. Partner with cross-functional teams to ensure smooth onboarding/offboarding and equipment refresh cycles. Qualifications 3–5 years of IT support or systems administration experience in enterprise environments. Proven experience with Windows OS deployments, upgrades, and migrations (10 to 11 strongly preferred). Strong knowledge of Active Directory, Intune, SCCM, and Office 365 administration. Hands-on experience troubleshooting Windows performance, Office applications, network connectivity, and end-user hardware issues. Ability to work onsite in Los Angeles and support both technical staff and non-technical end-users, including C-suite professionals. Excellent communication and problem-solving skills; adaptable and able to work in fast-paced environments.
We are looking for an experienced Data Governance Manager to lead the development and implementation of data governance frameworks and strategies within our organization. This role requires a proactive leader who can manage cross-functional teams, ensure regulatory compliance, and drive data quality initiatives across various departments. Based in San Antonio, Texas, this position offers an opportunity to shape how data is managed and utilized in a dynamic environment.<br><br>Responsibilities:<br>• Develop and implement comprehensive data governance frameworks to ensure data quality and integrity.<br>• Collaborate with technical and non-technical teams to establish best practices for data management and compliance.<br>• Utilize tools such as Power BI and Erwin Data to analyze, visualize, and manage organizational data.<br>• Lead initiatives to maintain regulatory compliance with frameworks and public sector data requirements.<br>• Manage metadata repositories, data warehousing technologies, and governance tools to support organizational objectives.<br>• Facilitate cross-functional meetings to align stakeholders and address data-related challenges.<br>• Oversee multiple projects and priorities in a fast-paced, evolving data landscape.<br>• Provide project management support to ensure timely delivery of data governance initiatives.<br>• Document processes and maintain organized records to support ongoing data governance efforts.<br>• Promote a culture of data stewardship and continuous improvement across the organization.
<p>We are seeking a strategic and results-driven <strong>Director of Data and Technology</strong> to lead the organization’s data infrastructure, technology integration, and business intelligence initiatives. In this pivotal role, you will oversee vendor relationships, ensure smooth systems integration, and champion data quality and accessibility to drive operational growth and scalability, including processes involved in mergers and acquisitions (M& A).</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>Technology & Vendor Management</strong></p><ul><li>Manage a portfolio of SaaS technology solutions; collaborate with team leaders to assess new vendors, evaluate costs, negotiate contracts, and support implementation and integration efforts.</li><li>Oversee and monitor IT expenditures across all software and technology platforms to optimize cost efficiency.</li></ul><p><strong>Data & Business Intelligence</strong></p><ul><li>Develop and sustain business intelligence dashboards tailored to organizational goals, prioritizing data integrity and actionable insights.</li><li>Serve as a subject matter expert in reporting and analysis to support teams with KPI tracking, ensuring reporting accuracy, and identifying automation opportunities to boost efficiency.</li></ul><p><strong>Systems Integration & M& A Support</strong></p><ul><li>Lead enterprise-wide systems integration initiatives for seamless operations across the organization.</li><li>In M& A scenarios:</li><li>▸ <strong></strong>Conduct comprehensive evaluations of acquisition targets' data and systems to assess integrity and compatibility.</li><li>▸ Reconcile and align disparate data structures to ensure consistency and usability.</li><li>▸ Provide leadership with expert guidance on technology changes needed to enable strategic data visibility and performance monitoring.</li></ul><p><strong>Innovation & Strategy</strong></p><ul><li>Stay informed about technology trends and innovations, particularly in the Applied Behavioral Analysis (ABA) sector.</li><li>Identify, evaluate, and recommend emerging tools and practices to enhance organizational efficiency, elevate service quality, or streamline operations.</li></ul><p><strong>Role Scope:</strong></p><ul><li>This is a strategy-focused role designed to lead through growth phases, though it does not involve managing large teams directly at this time.</li></ul><p><br></p>
<p><strong>Program Support Temp – Stage 1 Department</strong></p><p> Location: Los Angeles, CA 90056</p><p> Duration: 4 months</p><p> Pay: $20/hour</p><p><br></p><p>We are seeking a reliable and detail-oriented <strong>Program Support Temp</strong> to join our Stage 1 Department. This role is critical in supporting day-to-day operations by handling clerical tasks, maintaining organized filing systems, and assisting with administrative needs. The ideal candidate will have strong proficiency in Microsoft Office programs, be highly organized, and capable of performing physical tasks, including lifting and moving file boxes.</p>
<p>We are hiring for a seasoned Director of IT who has experience implementing salesforce, managing vendor relationships, and people management. You must have experience with budgets, working through and negotiating contracts, RFPs, and SOWs.</p><p><br></p><p>This is a great position for someone who has Project Management experience and has analyzed their department before to determine what should be kept in house vs outsourcing. You will be coaching the IT team, including managing consultants on both the development and infrastructure sides. You must understand how to guide the decision process and present to leadership clearly and effectively. You will be in charge for all source code and SOP documentation.</p><p><br></p><p>This is a strategic position where you will report to the CIO directly, discussing strategy on how to improve the organization's technical standing as well as make it more appealing to current and future clients.</p><p><br></p><p>There is some infrastructure technical work when "all hands on deck," is needed so willingness to roll up your sleeves is a must.</p><p><br></p><p>Apply immediately for consideration!</p><p><br></p>
<p>Reporting to the <strong>PeopleSoft Lead</strong>, the <strong>Finance & General Ledger Lead</strong> will provide high-level support for the <strong>PeopleSoft Finance and General Ledger modules</strong>, including system maintenance, issue resolution, and functional improvements. This position supports users across <strong>multiple international regions</strong>, including North America and Europe, and works closely with <strong>offshore Application Managed Support (AMS)</strong> teams who handle routine queries and escalate more complex issues.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Oversee and maintain the General Ledger (GL), ensuring system integrity and identifying issues</li><li>Collaborate with Finance stakeholders to troubleshoot issues, escalating to or coordinating with offshore AMS teams as needed</li><li>Partner with other process leads to manage <strong>VAT updates</strong> and cross-module changes</li><li>Assist in <strong>data preparation and transition efforts</strong> related to future SAP implementation</li><li>Support testing activities for PeopleSoft and SAP systems as needed</li><li>Troubleshoot both development and production-related application issues</li><li>Perform high-level month-end and year-end validations to ensure GL batch processing success</li><li>Build strong relationships with business users and support their reporting, audit, or system change needs</li><li>Document meeting outcomes and action items based on stakeholder discussions</li><li>Prioritize and manage service requests and change orders</li><li>Provide guidance to users on completing specific operational tasks</li><li>Foster collaboration across <strong>regional and global PeopleSoft teams</strong>, as well as with internal IT and business units</li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in Coppell, Texas. This is a Contract-to-Permanent position within the dynamic retail industry, offering the opportunity to contribute to essential technical support functions. The role involves handling user account management, troubleshooting, and maintaining desktop systems, ensuring smooth operations and high-quality support.<br><br>Responsibilities:<br>• Manage user accounts in Active Directory, including creating, disabling, and resetting passwords.<br>• Configure, maintain, and troubleshoot user devices to ensure optimal performance.<br>• Perform administrative tasks within Office 365, such as license assignments and basic functions in Exchange, Teams, and SharePoint.<br>• Provide technical support for standard desktop applications, including Microsoft Office and Adobe Acrobat.<br>• Diagnose and resolve production issues such as system errors, defects, and inconsistencies.<br>• Assist in troubleshooting and securing Microsoft Windows operating systems, including versions 10 and 11.<br>• Contribute to compliance and data governance tasks using Microsoft Purview.<br>• Maintain detailed documentation for support procedures and system configurations.<br>• Collaborate with team members to identify and implement effective solutions to technical challenges.<br>• Ensure timely and courteous responses to user inquiries and technical issues.
<p>We are looking for an experienced Epicor ERP Integration Manager. In this role, you will lead the design, development, and maintenance of integrations between Epicor ERP systems and external platforms, ensuring efficient and seamless data exchange. </p><p><br></p><p>Responsibilities:</p><p>• Design, develop, test, and implement integrations between Epicor ERP systems (Epicor 10 or later) and third-party platforms using RESTful APIs and structured data formats.</p><p>• Collaborate with stakeholders to gather requirements, define technical specifications, and translate business needs into scalable integration solutions.</p><p>• Develop and maintain customizations, business process management (BPMs), and Epicor extension logic to support data flows and external connectivity.</p><p>• Ensure real-time or batch-based data synchronization with external systems, such as financial platforms, using Epicor tools and custom scripting.</p><p>• Document integration processes, prepare test data, and implement effective error-handling and debugging strategies.</p><p>• Support business unit migrations to Epicor, aligning integration points and optimizing business process touchpoints.</p><p>• Provide technical guidance and training to internal teams on Epicor APIs, integration strategies, and data architecture.</p><p>• Troubleshoot and resolve issues related to system integrations, ensuring reliability and performance.</p><p>• Collaborate on cross-functional IT initiatives to enhance enterprise-wide integration capabilities.</p>
We are looking for an experienced IT Manager to oversee the technology operations and ensure efficient support for organizational needs. This is a long-term contract role based in Bensalem, Pennsylvania, offering an excellent opportunity to lead a dynamic IT team and contribute to the strategic growth of the company.<br><br>Responsibilities:<br>• Lead the Information Technology department to deliver reliable data and electronic tools for employees.<br>• Manage and optimize systems including CRM, ERP, and backup technologies to support business operations.<br>• Implement and oversee configuration management processes to maintain system integrity.<br>• Ensure the security and functionality of Active Directory and cloud-based technologies.<br>• Conduct regular audits of IT systems and processes to ensure compliance and performance standards.<br>• Collaborate with stakeholders to evaluate and improve the use of Cisco and Dell technologies.<br>• Supervise the maintenance and upgrades of computer hardware across the organization.<br>• Develop and enforce IT policies and procedures to ensure operational efficiency.<br>• Provide guidance and training to team members on emerging technologies and best practices.<br>• Monitor and manage resources effectively to achieve IT-related goals within the organization.
<p>We are looking for an experienced IT Operations Coordinator to oversee and drive the alignment of technology initiatives with business objectives. This role will require expertise in IT strategy, business planning, and ensuring compliance with industry standards. Based in Hampden County, Massachusetts, this is an exciting opportunity to contribute to the success of a dynamic and forward-thinking organization.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain a comprehensive IT roadmap that aligns with organizational goals and emerging technology trends.</p><p>• Partner with vendors and internal teams to assess, implement, and optimize enterprise systems, cloud platforms, and cybersecurity measures.</p><p>• Monitor compliance with IT governance standards, ensuring adherence to data protection and risk management protocols.</p><p>• Play a key role in creating and refining business continuity and disaster recovery plans in collaboration with leadership.</p><p>• Coordinate IT equipment inventory management to ensure accurate tracking and efficient utilization.</p><p>• Conduct regular IT audits to evaluate system performance and identify areas for improvement.</p><p>• Facilitate cross-functional communication to promote the successful execution of technology projects.</p><p>• Advise on IT best practices and provide strategic input to enhance operational efficiency.</p><p>• Manage client communications related to IT projects, ensuring clarity and alignment with expectations.</p>
