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124 results for Help Desk Analyst Ii jobs
- Jacksonville, FL
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are seeking a <strong>Senior Help Desk Analyst</strong> to join our growing IT team. This role will serve as a key escalation point for desktop, infrastructure, and identity-related support issues across the organization. The ideal candidate has strong experience supporting <strong>Windows environments</strong>, <strong>Microsoft Entra ID (Azure AD)</strong>, Microsoft 365, and end-user technologies while providing exceptional customer service.</p><p>This is an excellent opportunity for someone who enjoys troubleshooting complex technical issues, mentoring junior technicians, and contributing to infrastructure and security initiatives.</p><p>Responsibilities</p><ul><li>Serve as a Tier II/Tier III escalation point for desktop and end-user support issues.</li><li>Administer and support <strong>Microsoft Entra ID (Azure AD)</strong>, Active Directory, and Microsoft 365 environments.</li><li>Troubleshoot Windows 10 and Windows 11 operating system issues.</li><li>Manage user lifecycle activities, including account provisioning, permissions, group memberships, and deprovisioning.</li><li>Support authentication technologies including <strong>SSO, MFA, Conditional Access</strong>, and password management.</li><li>Configure, deploy, and maintain laptops, desktops, printers, mobile devices, and peripherals.</li><li>Support Microsoft Office, Teams, OneDrive, Outlook, and other productivity applications.</li><li>Investigate and resolve hardware, software, networking, and system access issues.</li><li>Assist with device management solutions such as <strong>Intune</strong>, Autopilot, and endpoint security tools.</li><li>Create and maintain technical documentation, knowledge base articles, and support procedures.</li><li>Participate in IT projects, upgrades, migrations, and security initiatives.</li><li>Monitor ticket queues and ensure timely resolution of incidents and service requests.</li><li>Mentor junior support staff and promote best practices across the team.</li></ul><p><br></p>
- 2026-11-06T00:00:00Z
- Century City, CA
- onsite
- Temporary / Contract
- 25 - 35 USD / Hourly
- <p><strong>Position Summary</strong></p><p> </p><p>We are seeking a skilled and customer-focused Desktop Support Technician to provide advanced technical support for end users across the organization. This role serves as a primary escalation point for Tier I support issues and is responsible for troubleshooting hardware, software, network connectivity, and endpoint-related issues. The ideal candidate will possess strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced environment.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier II support for desktops, laptops, mobile devices, printers, and related peripherals.</li><li>Diagnose and resolve complex hardware, software, operating system, and application issues.</li><li>Install, configure, maintain, and upgrade workstations, software, and equipment.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Manage user accounts, permissions, and access within Active Directory and Azure Active Directory (Entra ID).</li><li>Assist with onboarding and offboarding activities, including equipment deployment and account provisioning.</li><li>Troubleshoot network connectivity issues, including VPN, Wi-Fi, and basic LAN/WAN problems.</li><li>Document incidents, resolutions, and procedures within the IT ticketing system.</li><li>Escalate issues to appropriate teams when necessary and track resolution through completion.</li><li>Maintain inventory of IT assets and assist with technology refresh initiatives.</li><li>Support conference room technology, audio/video equipment, and meeting room setups.</li><li>Participate in after-hours support, maintenance activities, and on-call rotations as required.</li><li>Follow company security policies and assist with endpoint compliance initiatives.</li></ul><p><br></p>
- 2026-11-13T00:00:00Z
- St Paul, MN
- onsite
- Temporary / Contract
- 25 - 29.41 USD / Hourly
- <p>The IT Operations Analyst will support executive leadership and their staff primarily based out of the St. Paul MN headquarters with flexibility to travel to local offices and off-site events. This role requires exceptional customer service skills a high level of professionalism and experience supporting executive-level stakeholders. The ideal candidate will bring strong communication technical support and analytical skills. This role involves collaborating across support teams to troubleshoot issues gather insights and maintain knowledge articles all with the goal of delivering an outstanding executive support experience.</p><p><br></p><p>Responsibilities:</p><p>• Provide white-glove technical support to executives and senior leaders, ensuring a seamless experience across daily technology needs.</p><p>• Take full ownership of complex support requests by troubleshooting problems, coordinating escalations, and confirming resolution with stakeholders.</p><p>• Configure, maintain, and support laptops, mobile phones, tablets, printers, conferencing tools, and related business hardware.</p><p>• Assist users across Windows, macOS, iOS, Android, and Microsoft 365 environments, delivering clear guidance and timely issue resolution.</p><p>• Anticipate potential disruptions by offering proactive support that helps maintain productivity for leadership teams.</p><p>• Prepare technology setups and deliver real-time assistance for executive meetings, presentations, and other high-visibility events.</p><p>• Partner with internal IT groups and external vendors to manage advanced technical incidents and ensure effective follow-through.</p><p>• Oversee executive device deployment, refresh activities, upgrades, and migration-related support throughout the hardware lifecycle.</p><p>• Act as a trusted resource on emerging technology and AI tools by advising leaders on practical usage and adoption opportunities.</p><p>• Create and maintain documentation, knowledge articles, and support insights that improve consistency across the executive support function.</p>
- 2026-11-14T00:00:00Z
- San Angelo, TX
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance for end users in San Angelo, Texas. This is a Contract-to-permanent position which is ideal for someone who enjoys resolving desktop and device issues, supporting daily IT operations, and delivering a strong customer experience. The role combines hands-on workstation support with incident resolution, system configuration, and continuous improvement of support processes. </p><p><br></p><p>Responsibilities: </p><p>• Deliver desktop and help desk support by diagnosing technical issues, fulfilling service requests, and restoring user productivity in a timely manner. </p><p>• Install, configure, and update software, hardware, and peripheral devices while ensuring systems are set up to meet user and business needs. </p><p>• Troubleshoot escalated incidents in partnership with technical specialists and contribute to the resolution of complex or high-impact problems. </p><p>• Perform routine maintenance on workstations, printers, and related equipment to improve reliability and reduce recurring issues. </p><p>• Prepare, distribute, and personalize end-user devices and accessories, including verifying proper configuration before deployment. </p><p>• Use PowerShell to review, adjust, and create scripts that streamline repeatable IT support tasks and administrative processes. </p><p>• Maintain accurate service documentation, record troubleshooting steps, and contribute to knowledge-sharing efforts within the support team. </p><p>• Identify support activities that can be handled efficiently by the service desk and recommend practical improvements to operating procedures.</p>
- 2026-11-05T00:00:00Z
- Worcester, MA
- onsite
- Permanent / Full Time
- 75000 - 85000 USD / Yearly
- We are looking for an experienced Senior Desktop Support Analyst to provide high-touch technical support in Worcester, Massachusetts. This role focuses on delivering dependable assistance to senior leaders across macOS, Windows, mobile platforms, and productivity tools while ensuring a seamless end-user experience. The ideal candidate brings strong technical judgment, effective communication skills, and the ability to navigate urgent issues in a fast-paced university environment.<br><br>Responsibilities:<br>• Provide white-glove technical assistance to executive users, with primary support for macOS devices as well as Windows systems, mobile technology, and collaboration platforms.<br>• Take full ownership of support requests, guiding each issue from initial assessment through troubleshooting, follow-up, and final resolution.<br>• Partner with internal technology teams and external service providers to address escalated or complex technical problems efficiently.<br>• Prepare and support executive meetings, presentations, and other high-visibility events to help ensure technology operates without disruption.<br>• Translate technical concepts into clear, practical guidance for users who may not have a technical background.<br>• Build strong working relationships with senior leadership by handling sensitive matters with professionalism and discretion.<br>• Monitor patterns in support activity, identify recurring problems, and propose improvements to enhance service quality and operational efficiency.
- 2026-11-02T00:00:00Z
- Miami, FL
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p><br></p>
- 2026-11-04T00:00:00Z
- San Francisco, CA
- onsite
- Temporary / Contract
- 35 - 40 USD / Hourly
- <p>We are looking for a Desktop Support Analyst to provide onsite hands-on technical assistance for our client located in San Francisco, California. This long-term contract position offers the opportunity to support a dynamic onsite environment by resolving day-to-day hardware, software, and access issues across multiple operating systems. The role is well suited for someone who enjoys direct end-user interaction, stays organized in a fast-moving setting, and contributes to reliable IT support operations.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first- and second-level desktop support for users working on Windows, macOS, and Linux systems, with most requests centered on Windows and macOS platforms.</p><p>• Monitor and address incoming issues through the service desk queue, team messaging channels, and in-person support requests to keep employees productive.</p><p>• Manage daily ticket activity efficiently while helping reduce open support volume and maintain steady response times.</p><p>• Prepare, image, configure, and deploy laptops and workstations for new and existing employees.</p><p>• Coordinate technical onboarding and offboarding tasks, including equipment setup, access changes, and recovery of assigned devices.</p><p>• Create and maintain user accounts while assisting with password, permission, and account access issues.</p><p>• Use established support documentation consistently and help improve internal knowledge resources and process guides.</p><p>• Partner with the IT team on automation efforts and streamlined device deployment methods to improve support delivery.</p><p>• Maintain clear records, organized workflows, and dependable support practices while building strong working relationships across the organization.</p>
- 2026-11-11T00:00:00Z
- Madison, WI
- onsite
- Temporary to Hire
- 38 - 44 USD / Hourly
- We are looking for a Desktop Support Analyst to join a team in Madison, Wisconsin in a contract-to-permanent capacity. This position is ideal for a highly hands-on, detail-oriented individual who enjoys validating hardware and software performance, partnering with product and support stakeholders, and turning technical findings into clear recommendations. The role centers on evaluating connected devices and workstation technologies, with a strong emphasis on testing, troubleshooting, and documenting results in a fast-paced environment.<br><br>Responsibilities:<br>• Conduct extensive hands-on testing and validation of desktop hardware, peripherals, and integrated technology solutions to confirm performance, reliability, and compatibility.<br>• Partner closely with product and support teams to investigate technical issues, share findings, and help improve end-user device experiences.<br>• Assess a wide range of equipment, including Bluetooth and BTLE devices, mobile hardware, tablets, scanning tools, scales, indicators, and other connectivity-related technologies.<br>• Research emerging hardware options and compare vendor solutions to support informed recommendations for device selection and deployment.<br>• Install, configure, image, and troubleshoot Windows 10 workstations and related desktop equipment in accordance with operational needs.<br>• Validate hardware and software integrations involving RFID-enabled tools, embedded devices, and other digital hardware components.<br>• Create detailed documentation covering test procedures, outcomes, technical observations, and recommended next steps for stakeholders.<br>• Support investigation and resolution of hardware issues by analyzing device behavior, connectivity performance, and configuration settings across multiple platforms.<br>• Contribute technical insight on specialized equipment used in AgTech environments, including evaluation of device interoperability and field readiness.
- 2026-10-27T00:00:00Z
- Stevens Point, WI
- onsite
- Temporary to Hire
- 30.4475 - 35.255 USD / Hourly
- <p>We are looking for a Desktop Support Analyst to provide hands-on technical support for a manufacturing facility in Stevens Point, Wisconsin. This contract position with potential for a permanent role is ideal for someone who enjoys resolving end-user issues, supporting onsite infrastructure, and working closely with plant operations in a fast-paced paper and packaging environment. The role requires strong troubleshooting ability across desktops, printers, scanners, Microsoft technologies, and core networking components, along with the flexibility to support onsite needs five days per week.</p><p><br></p><p>Responsibilities:</p><p>• Deliver onsite technical support for desktop systems, workstations, and end-user hardware within the plant environment.</p><p>• Diagnose and resolve issues involving Windows 10 devices, software deployment, application removal, and general workstation performance.</p><p>• Support printer operations by identifying and correcting problems related to HP printers, print drivers, and print connectivity.</p><p>• Assist with network-related troubleshooting by following established guidance, testing connectivity, and helping identify the source of communication failures.</p><p>• Provide user and device support within Active Directory and Microsoft 365, including access-related issues and basic account administration.</p><p>• Participate in device imaging and deployment efforts, including Autopilot rollouts and workstation setup for new or replacement equipment.</p><p>• Work with basic switching and Cisco network components to support installation activities and onsite troubleshooting needs.</p><p>• Maintain and troubleshoot barcode and handheld scanning equipment, including Zebra scanners used in plant operations.</p><p>• Serve as the onsite point of execution for broader infrastructure teams by carrying out technical instructions accurately and reporting findings clearly.</p>
- 2026-10-30T00:00:00Z
- Winthrop, MN
- onsite
- Temporary to Hire
- 28.5 - 33 USD / Hourly
- <p>We are looking for a Desktop Support Analyst. This position supports both office and plant users by resolving technical issues, maintaining end-user devices, and helping keep daily operations running smoothly. The ideal candidate brings hands-on desktop support experience, a strong service mindset, and the ability to troubleshoot effectively in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical assistance for employees in corporate and manufacturing settings, addressing hardware, software, and device-related issues with minimal oversight.</p><p>• Manage incoming incidents and service requests through the ticketing platform, ensuring accurate documentation, timely follow-up, and clear resolution updates.</p><p>• Analyze repeated support problems, determine underlying causes, and recommend durable corrective actions to reduce future disruptions.</p><p>• Set up, configure, deploy, and maintain desktops, laptops, and other endpoint equipment used across the business.</p><p>• Deliver attentive support to users by communicating clearly, setting expectations, and resolving issues with a customer-focused approach.</p><p>• Perform routine IT upkeep activities while adhering to established standards, security practices, and operational procedures.</p><p>• Contribute to planning and tracking support-related expenses and assist with budget-oriented administrative tasks as needed.</p><p>• Travel domestically on a limited basis, up to 10%, to provide technical support when business needs require onsite assistance.</p>
- 2026-11-05T00:00:00Z
- Nashville, TN
- onsite
- Temporary / Contract
- 24 - 28 USD / Hourly
- <p>Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Technical Support:</strong> Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li><strong>Desktop Management:</strong> Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li><strong>Hardware Maintenance:</strong> Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li><strong>Software Support:</strong> Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li><strong>User Training:</strong> Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li><strong>Security:</strong> Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li><strong>Collaboration:</strong> Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li><strong>End-User Satisfaction:</strong> Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol><p><br></p>
- 2026-11-03T00:00:00Z
- Dallas, TX
- onsite
- Temporary / Contract
- 26 - 30 USD / Hourly
- <p>This energy industry organization is seeking an IT Service Analyst to provide hands-on technical support for employees across a corporate environment. This role focuses on troubleshooting end-user issues, supporting Microsoft technologies, provisioning hardware, and assisting with IT operations in a fast-paced enterprise setting.</p><p><br></p><p><strong>POSITION: DESKTOP SUPPORT</strong></p><p><strong>LOCATION: DALLAS, TX</strong></p><p><strong>DURATION: 4 MONTH CONTRACT TO PERMANENT</strong></p><p><strong>RATE: $26 - $30/HOUR</strong></p><p><br></p><p><strong>RESPONSIBILITIES</strong></p><ul><li>Provide Tier I and Tier II technical support for hardware, software, networking, and business application issues.</li><li>Configure, deploy, maintain, and troubleshoot laptops, desktops, mobile devices, printers, conference room technology, and related peripherals.</li><li>Manage user accounts, permissions, and access requests within Active Directory and Microsoft 365 environments.</li><li>Document, track, and resolve service requests using IT ticketing and change management processes.</li><li>Support onboarding activities, including workstation setup, account provisioning, and employee technology orientation.</li></ul>
- 2026-11-05T00:00:00Z
- Philadelphia, PA
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- We are looking for a Desktop Support Analyst to provide hands-on technical support for end users and departmental technology needs in Philadelphia, Pennsylvania. This Contract position focuses on maintaining reliable desktop systems, resolving hardware and software issues, and supporting a broad range of computing equipment used in day-to-day operations. The ideal candidate brings a service-focused approach, strong troubleshooting ability, and the confidence to work independently while collaborating with technical and non-technical stakeholders.<br><br>Responsibilities:<br>• Deliver desktop support by installing, configuring, repairing, and maintaining computers, operating systems, peripheral devices, and specialized research-related equipment.<br>• Investigate and resolve technical incidents, respond to user inquiries, and restore service quickly while escalating uncommon or higher-risk issues when needed.<br>• Guide employees on proper system and equipment use, helping them work effectively and follow established technology practices.<br>• Recommend appropriate hardware and software purchases by providing technical input, product guidance, and specification details for departmental needs.<br>• Review the local computing environment to identify opportunities for improved performance, reliability, and process efficiency.<br>• Participate in the assessment and rollout of technology solutions, including product testing, implementation support, and validation with end users.<br>• Maintain accurate records by updating service tickets, documenting assigned work, and keeping inventory information current.<br>• Support configuration and user administration tasks within Windows environments and Active Directory as part of daily desktop operations.
- 2026-10-15T00:00:00Z
- Cambridge, MA
- onsite
- Temporary / Contract
- 39.5865 - 45.837 USD / Hourly
- We are looking for a Desktop Support Analyst to provide hands-on technical assistance for a dynamic health pharm/biotech environment in Cambridge, Massachusetts. This Long-term Contract position will support both on-site and remote employees, helping keep end-user technology reliable, secure, and productive across multiple locations. The role is ideal for someone who enjoys direct user interaction, practical troubleshooting, and delivering responsive support across a broad range of desktop and collaboration tools.<br><br>Responsibilities:<br>• Deliver front-line and intermediate technical support for desktops, laptops, mobile devices, and related hardware for employees working on-site and remotely.<br>• Diagnose and resolve operating system, application, and device issues across Windows environments, with occasional support for Mac systems.<br>• Manage user access tasks such as password resets, account unlocks, and directory-based support within Active Directory, Entra ID, and Okta.<br>• Provide walk-up assistance through an IT kiosk model, offering timely help for day-to-day technical questions and urgent user issues.<br>• Support Microsoft 365 applications and collaboration platforms, including Outlook, Teams, and Zoom, to maintain effective end-user communication.<br>• Track, update, and resolve incidents and service requests through ServiceNow while maintaining accurate documentation and status visibility.<br>• Handle a mix of Level 1 through Level 2.5 support requests, escalating complex issues appropriately and following through to resolution.<br>• Contribute to endpoint management initiatives, including Windows 11 rollout activities, Intune adoption, and patch management improvements using ManageEngine.<br>• Assist a large user population spread across multiple Cambridge buildings as well as remote staff in other locations.<br>• Work closely with service desk peers and local team leads to maintain consistent support coverage and a strong customer service experience.
- 2026-11-03T00:00:00Z
- Madison, WI
- onsite
- Temporary / Contract
- 25 - 30 USD / Hourly
- <p>We are seeking a customer-focused Desktop Support Technician to join a collaborative IT team supporting a mid-to-large-sized enterprise environment. This individual will provide hands-on technical support to approximately 1,000 end users, troubleshoot desktop and hardware issues, manage service requests, and assist with ongoing technology initiatives.</p><p>The ideal candidate has at least 3 years of desktop support experience in a mid-to-large environment, strong documentation skills, and a genuine passion for helping end users. This role is well suited for someone who is team-oriented, adaptable, and comfortable balancing daily ticket volume with project-based work.</p><p>Responsibilities</p><ul><li>Provide Tier 1/2 desktop and end-user support across a diverse enterprise environment.</li><li>Troubleshoot hardware, software, Windows operating system, printer, and connectivity issues.</li><li>Manage and resolve incidents and service requests through a ticketing system, including ServiceNow.</li><li>Maintain accurate ticket documentation and contribute to knowledge sharing and support procedures.</li><li>Support Microsoft Intune or SCCM for device management, deployments, group assignments, and testing.</li><li>Assist with Windows 11 upgrades for manufacturing workstations and end-user computers.</li><li>Support printer replacements and other hardware refresh initiatives throughout the manufacturing environment.</li><li>Participate in the daily ticket and phone support queues, collaborating with team members to meet service expectations.</li><li>Provide hands-on support across the campus, building relationships with end users and understanding the business environment.</li><li>Assist with additional IT projects and operational needs as they arise.</li></ul><p><br></p>
- 2026-11-11T00:00:00Z
- Ripon, WI
- onsite
- Temporary / Contract
- 25 - 28 USD / Hourly
- <p>We are seeking a customer-focused IT Support Specialist for a critical 4-month contract opportunity providing coverage for an established IT team. This role supports employees in both office and manufacturing environments, delivering hands-on technical assistance and remote support to users across the United States.</p><p>The ideal candidate has at least 2 years of experience in end-user support, troubleshooting hardware and software issues, and providing excellent customer service. This is a hands-on role for someone who enjoys working directly with employees, resolving technical issues, and keeping day-to-day operations running smoothly.</p><p>Key Responsibilities</p><ul><li>Provide Level 1 and basic Level 2 technical support to remote and onsite employees.</li><li>Troubleshoot and resolve issues involving PCs, laptops, printers, Microsoft 365, software applications, and peripheral devices.</li><li>Deploy, configure, image, and replace computers and other end-user devices.</li><li>Provide deskside support in both office and manufacturing environments, including support for devices connected to manufacturing equipment.</li><li>Respond to approximately 10–20 support tickets per day, depending on volume.</li><li>Document incidents, resolutions, and troubleshooting steps in the ticketing system.</li><li>Prioritize incoming requests and escalate complex issues to the appropriate IT team member.</li><li>Deliver professional, responsive customer service to employees with varying levels of technical expertise.</li><li>Assist with device installations, software setup, hardware replacements, and general end-user technology needs.</li></ul><p>Work Environment</p><ul><li><strong>Location:</strong> Onsite in Ripon, Wisconsin</li><li><strong>Duration:</strong> 4-month contract</li><li><strong>Support Mix:</strong> Approximately 80% remote support and 20% deskside support</li><li><strong>Environment:</strong> Approximately 1,200 employees supported nationally, including roughly 800 in Ripon</li><li><strong>Daily Volume:</strong> Typically 10–20 support tickets, depending on business needs</li></ul><p>This is an excellent opportunity for a hands-on IT support professional who enjoys variety, working directly with end users, and making an immediate impact by keeping employees productive and technology running smoothly.</p>
- 2026-10-30T00:00:00Z
- Houston, TX
- onsite
- Temporary / Contract
- 33.25 - 38.5 USD / Hourly
- We are looking for a Desktop Support Analyst to provide advanced onsite technical support for a manufacturing environment in Houston, Texas. This Long-term Contract position is ideal for a hands-on detail-oriented individual who can manage desktop infrastructure, support endpoint operations, and contribute to a high-performing, service-focused team. The role offers consistent weekday onsite work and requires someone who is experienced, dependable, and comfortable handling a steady flow of technical requests and device-related projects.<br><br>Responsibilities:<br>• Deliver Tier 2 desktop support for end users by troubleshooting hardware, software, and operating system issues in a timely manner.<br>• Administer Microsoft SCCM to deploy applications, distribute patches, and maintain endpoint configuration standards across the environment.<br>• Support Windows Server and Active Directory-related tasks that impact user access, device performance, and overall desktop operations.<br>• Create and maintain automation scripts to streamline recurring support activities and improve consistency in system configuration.<br>• Package, test, and release software updates while ensuring successful installation and minimal disruption to users.<br>• Track and manage IT assets, including device inventory, status updates, and lifecycle-related documentation.<br>• Monitor endpoint health and assist with analytics-driven improvements to strengthen device management and user support outcomes.<br>• Collaborate closely with a lean IT team, maintaining a detail-oriented approach and adapting to changing support priorities as workload demands increase.
- 2026-11-10T00:00:00Z
- Lyon Station, PA
- onsite
- Temporary to Hire
- 35.625 - 41.25 USD / Hourly
- We are looking for an EDI Support Analyst to join our team in Pennsylvania on a contract basis with the potential for a permanent position. In this role, you will help keep electronic data exchange operations running smoothly by monitoring transaction activity, addressing processing issues, and supporting reliable communication with external partners. This position works closely with internal teams, customers, and suppliers to maintain accurate data flow and support ongoing EDI operations.<br><br>Responsibilities:<br>• Oversee daily electronic transaction activity to confirm documents are transmitted, received, and processed correctly<br>• Troubleshoot routine transaction errors, communication breakdowns, and exception conditions to restore normal processing<br>• Support standard EDI document types, including purchase orders, acknowledgments, invoices, advance ship notices, remittance details, and forecast-related transactions<br>• Assist with partner onboarding by coordinating testing and validating readiness for production exchanges<br>• Collaborate with customers, suppliers, and internal stakeholders to investigate and resolve document processing concerns<br>• Review system queues, alerts, and operational reports to identify issues early and take corrective action<br>• Verify data accuracy within transactions and research mismatches or missing information<br>• Keep support documentation, operating procedures, and trading partner records current and organized<br>• Participate in testing, upgrades, enhancements, user guidance, and continuous improvement efforts, escalating more complex issues when needed<br>• Provide off-hours support and travel occasionally based on business needs
- 2026-10-26T00:00:00Z
- Tampa, FL
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are looking for an experienced Help Desk Agent to oversee daily technology support and infrastructure operations for a office in Tampa, Florida. This Long-term Contract opportunity combines hands-on troubleshooting with broader responsibility for systems, devices, networking, and courtroom-related technology. The role is highly visible and works closely with legal and staff to keep business-critical tools reliable, secure, and ready for use. Success in this position requires strong technical judgment, excellent service skills, and the ability to manage IT needs independently.</p><p><br></p><p>Responsibilities:</p><p>• Provide day-to-day support for end users by resolving technical issues involving desktops, software, peripherals, and service desk requests.</p><p>• Administer core IT systems, including Windows-based environments, user accounts, workstation configuration, and access management.</p><p>• Oversee firm technology assets such as computers, mobile devices, telecommunications tools, office equipment, and related support resources.</p><p>• Coordinate employee onboarding and offboarding by preparing devices, setting up accounts, and ensuring timely access changes.</p><p>• Maintain network-connected hardware and software environments to promote dependable performance across the office.</p><p>• Track equipment inventory, manage technology supplies, and help plan for replacement or procurement needs.</p><p>• Deliver audio/visual and technical assistance for hearings, depositions, mediations, trials, and other legal proceedings.</p><p>• Prepare, transport, install, and dismantle presentation and courtroom technology, including exhibits, video, and audio materials as needed.</p><p>• Act as the primary internal resource for Filevine, supporting administration, user guidance, and ongoing system effectiveness.</p>
- 2026-11-10T00:00:00Z
- Century City, CA
- onsite
- Temporary / Contract
- 34 - 36 USD / Hourly
- <p>Email: valerie.montoya@rht.(com) for immediate consideration!</p><p><br></p><p>Robert Half is seeking a highly motivated and driven Service Desk Specialist that will be responsible for supporting, imaging, and troubleshooting O365, MAC equipment along with Windows equipment and more.</p><p><br></p><p><em>Hours: 10am -7pm (PST)</em></p><p><br></p><p>Top Skills:</p><ul><li>Enterprise and/or Entertainment Exp.</li><li>5+ Years of Exp. in Escalated Service Desk</li><li>White-Glove/VP/Exec Support</li><li>M365, AD/Entra ID</li><li>Windows/Mac OS Exp. (Blended Userbase)</li><li>iOS/Android</li><li>ITSM (ServiceNow)</li><li>JAMF / MDM endpoint management </li><li>L3 Ticketing</li><li>Audio/Visual Set up/Troubleshooting</li><li>MFA</li></ul>
- 2026-11-07T00:00:00Z
- Los Angeles, CA
- onsite
- Temporary / Contract
- 30 - 37 USD / Hourly
- <p>Robert Half is seeking a highly motivated and customer-focused Service Desk Specialist to provide advanced technical support in a fast-paced enterprise environment. This role will be responsible for supporting Microsoft 365, macOS and Windows environments, mobile devices, and enterprise applications while delivering exceptional service to end users, including executive-level personnel.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide Tier 2 technical support to end users via phone, email, chat, and in-person interactions, resolving escalated service requests and incidents.</li><li>Deliver high-touch, white-glove IT support for executives and VIP users, ensuring timely issue resolution and exceptional customer service.</li><li>Troubleshoot hardware, software, operating system, and application issues across Windows and macOS environments.</li><li>Administer user accounts, permissions, and access requests within Microsoft 365, Active Directory, and various SaaS platforms.</li><li>Support and manage mobile devices, including device setup, configuration, troubleshooting, and MDM/JAMF administration.</li><li>Configure, deploy, and maintain laptops, desktops, and peripheral devices to support end-user productivity.</li><li>Utilize ServiceNow and other ITSM tools to document, track, and manage incidents, requests, and service delivery metrics.</li><li>Assist with endpoint management, security initiatives, access controls, and MFA-related support activities.</li></ul>
- 2026-11-07T00:00:00Z
- Culver City, CA
- onsite
- Temporary / Contract
- 30.4 - 35.2 USD / Hourly
- We are looking for a customer-focused Help Desk 1 specialist to provide frontline technical support for end users in California. This Long-term Contract position is ideal for someone who enjoys resolving everyday IT issues, supporting Windows-based environments, and delivering dependable service through a structured ticketing process. The role will work closely with users to troubleshoot hardware and software concerns while helping maintain a stable and efficient desktop support experience.<br><br>Responsibilities:<br>• Respond to incoming support requests and document, track, and update incidents through the service desk ticketing system.<br>• Troubleshoot day-to-day desktop, laptop, and peripheral issues affecting Microsoft Windows users and restore functionality in a timely manner.<br>• Assist employees with account access, password support, and basic user administration within Active Directory.<br>• Diagnose and resolve common Windows 10 and Windows 11 problems related to system performance, configuration, and user settings.<br>• Provide clear technical guidance to end users, explaining solutions in a clear and easy-to-understand manner.<br>• Escalate more complex technical issues to the appropriate support teams while ensuring accurate notes and follow-up are maintained.<br>• Support workstation setup, software installation, and basic device configuration as needed for business operations.
- 2026-11-12T00:00:00Z
- North Richland Hills, TX
- onsite
- Permanent / Full Time
- 70000 - 80000 USD / Yearly
- <p>We are looking for an Accounting Analyst I or II to join our team. This permanent, on-site position supports the financial administration of specialized districts through accurate reporting, organized recordkeeping, and responsive coordination with clients and stakeholders. The role is well suited for a detail-focused individual who enjoys balancing accounting tasks, project support, and communication in a deadline-driven environment. This opportunity offers meaningful exposure to public finance operations while contributing to projects that serve local communities.</p><p><br></p><p>Responsibilities:</p><p>• Prepare recurring financial and administrative deliverables, including planning updates, disclosure materials, funding requests, transfer activity, and bond-related reporting.</p><p>• Examine source documents and account information to confirm accuracy, completeness, and alignment with applicable requirements.</p><p>• Maintain orderly financial files, project records, and supporting documentation so information is easy to retrieve and audit.</p><p>• Respond to questions from clients, residents, and other stakeholders with clarity and appropriate follow-through.</p><p>• Coordinate requests for information across internal teams and provide timely updates on account and project status.</p><p>• Follow established procedures, templates, and documentation standards while helping keep work on schedule.</p><p>• Identify opportunities to improve efficiency and support process enhancements that strengthen reporting and record management.</p><p>• Participate in team meetings, training activities, and shared initiatives while tracking time and supporting overall group objectives.</p>
- 2026-10-26T00:00:00Z
- Montvale, NJ
- onsite
- Permanent / Full Time
- 90000 - 100000 USD / Yearly
- <p>We are seeking a hands-on <strong>Help Desk Lead / IT Client Services</strong> to lead IT support and deliver an exceptional end-user experience.</p><p>This role combines <strong>hands-on technical support, help desk leadership, MSP management, and service improvement</strong>. The Manager will resolve complex issues while overseeing an outsourced Managed Service Provider (MSP).</p><p><br></p><p><strong><u>Keys:</u></strong><u> </u></p><ol><li>Extensive experience working as a "hands-on" Help Desk Lead</li><li>Somebody who can write technical documentation</li></ol><p><strong><u>Responsibilities</u></strong></p><p><br></p><p><strong>Hands-On Technical Support</strong></p><ul><li>Serve as a senior help desk resource and resolve end-user issues.</li><li>Troubleshoot hardware, software, networking, Microsoft 365, Teams, printing, mobile devices, and business applications.</li><li>Manage tickets through resolution and provide user updates.</li><li>Provide remote, desk-side, and executive support.</li><li>Build, configure, and deploy end-user systems.</li><li>Participate in on-call escalations as needed.</li><li>Document resolutions and maintain knowledge base articles.</li></ul><p><strong>Help Desk & MSP Management</strong></p><ul><li>Oversee daily help desk operations and ticket queues.</li><li>Monitor SLAs and ensure timely resolution.</li><li>Determine which issues should be handled internally vs. by the MSP.</li><li>Serve as the escalation point for complex issues.</li><li>Hold the MSP accountable for service quality and resolution times.</li><li>Lead recurring MSP operational reviews.</li><li>Increase the number of tickets efficiently handled by the MSP.</li></ul><p><strong>Customer Service & Service Improvement</strong></p><ul><li>Build strong relationships with employees across the organization.</li><li>Deliver excellent customer service and communicate effectively during outages.</li><li>Analyze ticket trends and recurring issues to identify process improvements and automation opportunities.</li><li>Develop support standards and procedures.</li><li>Reduce ticket volume, backlog, and aging while improving first-contact resolution.</li></ul><p><strong>Documentation & Knowledge Management</strong></p><ul><li>Develop and maintain SOPs, troubleshooting guides, knowledge base articles, and technical runbooks.</li><li>Document onboarding, offboarding, hardware deployment, software provisioning, account management, and common support procedures.</li><li>Ensure processes are consistently followed by internal IT staff and the MSP.</li><li>Partner with infrastructure, security, and application teams on operational documentation.</li><li>Audit MSP documentation and ensure critical IT knowledge remains within the organization.</li><li>Support business continuity and disaster recovery through operational runbooks.IT Client Services & Help Desk Lead</li></ul>
- 2026-11-10T00:00:00Z
- Fort Washington, PA
- onsite
- Temporary to Hire
- 20.9 - 24.2 USD / Hourly
- We are looking for an L1 Help Desk Technician to provide dependable front-line technical support for both onsite employees and a large remote workforce in Pennsylvania. This contract position is ideal for someone who enjoys resolving everyday IT issues, supporting end users directly, and working in a Microsoft-centered environment. The role combines hands-on desktop support with remote assistance, ticket management, and routine device setup while helping maintain a smooth day-to-day technology experience across the organization.<br><br>Responsibilities:<br>• Deliver first-level technical assistance to employees working in the office as well as staff connecting remotely from other locations.<br>• Manage incoming support requests through the ticketing queue, document issues accurately, and move cases forward to resolution in a timely manner.<br>• Troubleshoot Windows-based hardware and software problems, including common break/fix incidents affecting desktops, laptops, and user accounts.<br>• Provide direct one-on-one support through chat, remote access tools, and occasional phone interaction to address user concerns efficiently.<br>• Prepare and configure end-user devices for deployment, ensuring systems are ready for business use.<br>• Perform routine checks on key office technology and infrastructure at the beginning and end of the workday to help identify issues early.<br>• Support a Dell-based workstation environment and assist users with Microsoft platform-related questions and technical problems.<br>• Collaborate closely with the onsite team to extend coverage and reduce support delays for employees needing immediate assistance.
- 2026-10-15T00:00:00Z