<p><strong><u>Role Overview:</u></strong></p><p>The Principal Engineer – Infrastructure is a senior-level technical leader responsible for setting the strategic direction and architectural vision of the organization's IT infrastructure. Reporting to the Vice President of Information Systems and Cloud Services, this role leads enterprise-scale initiatives, ensures infrastructure resilience and scalability, and acts as a trusted advisor to executive leadership.</p><p><br></p><p>This position plays a critical role in aligning infrastructure capabilities with business objectives, driving innovation, and ensuring the technology foundation supports long-term growth and transformation.</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><ul><li>Lead infrastructure strategy, architecture, and execution across cloud and on-prem environments.</li><li>Provide technical leadership and mentorship to infrastructure teams, fostering a culture of collaboration and continuous improvement.</li><li>Oversee the design, implementation, and maintenance of core infrastructure systems including servers, networks, storage, and cloud platforms.</li><li>Act as the senior escalation point for complex technical and security issues.</li><li>Manage vendor relationships and strategic outsourcing partnerships to ensure service quality and alignment with business goals.</li><li>Ensure compliance with security protocols, regulatory requirements, and disaster recovery/business continuity standards.</li><li>Monitor system performance and drive optimization initiatives for scalability and reliability.</li><li>Lead incident and problem management efforts, coordinating cross-functional teams for rapid resolution.</li><li>Maintain detailed documentation of infrastructure systems, processes, and changes.</li><li>Collaborate with Service Desk leadership to improve IT service delivery and user experience.</li><li>Stay current with emerging technologies and recommend improvements to infrastructure and operations.</li></ul>
Job Description: <br><br>General Description: <br>This position will provide computer services and support to all USI offices and clients. This position's major responsibility area is to manage and maintain our Enterprise Network infrastructure and related systems as well as participating on a team providing general Tier-2 and 3 services to the organization.<br><br>Responsibilities:<br>• Work with senior engineer responsible for the installation, maintenance, administration, and upgrades of the enterprise Network Infrastructure Platforms<br>• Monitor network systems and data centers to ensure peak performance<br>• Troubleshoot, analyze, and resolve system outages, working with vendors as necessary<br>• Work with vendors, clients, carriers and technical staff on network implementation, optimization, security and ongoing management<br>• Develop preventative maintenance programs, business continuity and disaster recovery plans in cooperation with corporate security. Maintain, document, and test these plans regularly <br>• Adhere to the design, programming, and application standards as setup by the company and vendor best practices<br>• Work support ticket queues and resolve in a timely manner<br>• Ability to work weekends and after-hours as necessary to resolve operational issues and manage server systems including but not limited to maintaining security patch cycles<br>• Perform other duties as assigned<br><br>Knowledge, Skills and Abilities:<br>• CCNA certification is preferred<br>• BA/BS degree in technical discipline preferred<br>• 3+ years’ experience in an enterprise setting<br>• Prior experience with router/switch/firewall installation and configuration required <br>• Firewall experience required<br>• Experience with wireless LAN controllers preferred<br>• Understanding of VoIP/Video interaction with the network <br>• Experience coding/scripting/APIs and automation is a plus<br>• Prior experience with; Microsoft Office and ServiceNow is preferred <br>• Strong organizational skills, excellent communication, and people skills<br>• Must be able to work independently and in a team environment
<p>We are looking for a skilled Network Engineer to join our team in Columbus, Ohio. In this role, you will design, implement, and manage network systems to ensure seamless connectivity across corporate and retail environments. This position offers an excellent opportunity to contribute to a dynamic organization while enhancing your technical expertise.</p><p><br></p><p>Responsibilities:</p><p>• Design, deploy, and maintain wired and wireless networks for both corporate offices and retail locations.</p><p>• Configure and optimize routers, switches, firewalls, and access points to ensure high performance and reliability.</p><p>• Diagnose and resolve network issues, providing timely support and incident management.</p><p>• Implement and enforce security measures to safeguard network systems and sensitive data.</p><p>• Participate in infrastructure projects, including the setup of new locations and upgrades to existing networks.</p><p>• Document network configurations and maintain detailed records of procedures and changes.</p><p>• Research and recommend innovative networking solutions to improve scalability and efficiency.</p><p>• Collaborate with cross-functional teams to align network strategies with organizational goals.</p><p>• Provide mentorship and guidance to less experienced staff to foster skill development and growth.</p>
<p><strong>About the Role:</strong></p><p> We’re seeking a skilled <strong>Network Engineer</strong> to join our team in Tallahassee, FL. This is an <strong>onsite position</strong> where you’ll play a critical role in maintaining, securing, and optimizing our network infrastructure to ensure maximum performance and reliability. If you have a passion for networking technologies and thrive in hands-on, fast-paced environments, this opportunity is for you.</p><p><strong>What You’ll Do:</strong></p><ul><li>Design, implement, and maintain LAN, WAN, and wireless networks.</li><li>Troubleshoot and resolve complex network performance issues.</li><li>Configure and support routers, switches, firewalls, and other network devices.</li><li>Ensure network security through monitoring, policies, and compliance with standards.</li><li>Collaborate with cross-functional teams to support business and IT initiatives.</li><li>Maintain documentation of network diagrams, configurations, and processes.</li><li>Monitor and analyze network performance, implementing improvements as needed.</li></ul><p><br></p>
<p>We are in search of an IT Director to join our team, located in Upper Bergen County, New Jersey. This role involves overseeing and managing IT-related initiatives, ensuring alignment with our strategic objectives. As an IT Director, you will be working closely with various departments to develop and implement technology solutions that are cost-effective and enhance business performance. </p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p>• Design and implement secure IT solutions to meet business requirements</p><p>• Oversee the management and implementation of <strong>Business Central, Power BI, Azure</strong>, and other cloud-based solutions</p><p>• Develop IT strategies that are in alignment with business goals and objectives</p><p>• Lead strategic planning initiatives to improve technological capabilities</p><p>• Manage and lead <strong>IT Projects</strong> from initiation to completion, ensuring they are delivered on time and align with business needs</p><p>• Develop and maintain security standards, policies, and best practices across multiple platforms</p><p>• Drive digital transformation efforts to improve operational efficiency</p><p>• Oversee budgeting, resource allocation, and cost optimization for IT projects</p><p>• Manage the IT team, external vendors, and consultants to achieve project goals</p><p>• Ensure robust security and risk management frameworks are in place</p>
We are looking for an experienced Network Engineer to manage and enhance our organization's network infrastructure in Jacksonville, Florida. This long-term contract position involves ensuring the reliability, security, and scalability of our network systems while collaborating with various teams to optimize performance. The ideal candidate will have a strong technical background in Cisco environments and a proactive approach to troubleshooting and network design.<br><br>Responsibilities:<br>• Design, configure, and maintain complex network systems, ensuring they meet organizational needs.<br>• Administer and troubleshoot Cisco routers, switches, and firewalls, including Meraki devices.<br>• Implement and maintain network security measures, such as firewall rules and VPN configurations.<br>• Monitor network performance and resolve issues to minimize downtime and optimize functionality.<br>• Provide advanced network support, including participating in an on-call rotation as needed.<br>• Create and update documentation for network configurations, processes, and procedures.<br>• Collaborate with cross-functional teams to support organizational goals and ensure seamless connectivity.
We are looking for a skilled Systems Engineer to join a non-profit organization based in North Bethesda, Maryland. This role is perfect for individuals who excel in technical problem-solving and have a passion for leveraging technology to drive organizational success. As a key member of the team, you will oversee system operations, enhance cybersecurity, and align IT strategies with organizational goals.<br><br>Responsibilities:<br>• Provide leadership for the internal support desk, ensuring prompt and effective resolution of technical issues.<br>• Create onboarding materials and deliver training sessions to enhance digital literacy across the organization.<br>• Implement and monitor cybersecurity measures tailored to the needs of a non-profit environment.<br>• Conduct regular audits and risk assessments to safeguard sensitive data and ensure compliance with privacy regulations.<br>• Manage enterprise tools such as Microsoft 365, Teams, SharePoint, and Azure Active Directory.<br>• Administer server environments, ensuring systems are secure, updated, and functioning optimally.<br>• Optimize software licensing and subscriptions to achieve cost efficiency and maximize value.<br>• Align IT strategies with the organization’s goals, ensuring technology supports operational needs.<br>• Develop and oversee IT budgets with a focus on sustainability and resource efficiency.
<p>Job Summary:</p><p><br></p><p>We are seeking a skilled and motivated System Engineer to join our team in New York City. As a System Engineer, you will be responsible for maintaining and optimizing our IT infrastructure, ensuring the smooth operation of our systems, and providing technical support to end-users. The ideal candidate should have 5+ years of experience in system administration, with a strong focus on Azure, Windows, Active Directory, VMware, Barracuda Backups Appliance, SAN Nimble storage, and MFT/SFTP technologies.</p><p><br></p><p><br></p><p><br></p><p>Responsibilities:</p><p><br></p><p>Manage and maintain the company's IT infrastructure, including servers, storage systems, network devices, and related components.</p><p>Monitor and troubleshoot system performance, ensuring high availability and reliability of all systems.</p><p>Configure and administer Azure cloud services, including virtual machines, storage, networking, and security.</p><p>Oversee the Windows server environment, including installation, configuration, and maintenance of servers and services.</p><p>Manage Active Directory, including user accounts, group policies, security permissions, and domain services.</p><p>Perform virtualization tasks using VMware, including server provisioning, virtual machine management, and troubleshooting.</p><p>Administer and monitor Barracuda Backups Appliance for data backup and recovery operations.</p><p>Maintain and support SAN Nimble storage systems, ensuring optimal performance and availability.</p><p>Collaborate with cross-functional teams to implement and maintain secure file transfer protocols (MFT) and secure file transfer protocol (SFTP) solutions.</p><p>Perform system upgrades, patches, and security updates in accordance with industry best practices.</p><p>Provide technical support to end-users, resolving issues related to hardware, software, and network connectivity.</p><p>Create and maintain documentation related to system configurations, procedures, and troubleshooting guides.</p><p><br></p><p><br></p><p><br></p>
<p>We are looking for an experienced Network Architect to join our team in San Diego, California. This hybrid role combines technical expertise with client-facing responsibilities, requiring you to design, implement, and troubleshoot advanced network solutions while providing support for sales and customer engagements. The position involves working onsite at customer locations in Southern California for 1-2 days per week, ensuring tailored solutions meet client needs. WE would love someone with Juniper Certs. </p><p><br></p><p>Responsibilities:</p><p>• Design and deploy robust enterprise network infrastructure, including routers, switches, firewalls, and wireless systems.</p><p>• Monitor and optimize network performance, resolving issues to maintain seamless operations.</p><p>• Implement advanced security measures to safeguard systems and sensitive data.</p><p>• Collaborate with clients to assess their networking requirements and deliver customized solutions.</p><p>• Provide technical support for sales teams during client presentations and proposal development.</p><p>• Create and update network documentation, diagrams, and as-built reports.</p><p>• Automate network processes using Python and other scripting tools.</p><p>• Conduct over-the-shoulder training sessions for clients on newly implemented solutions.</p><p>• Stay informed on emerging networking technologies and industry innovations.</p><p>• Foster strong client relationships by delivering exceptional service and support.</p>
We are looking for a skilled Network Engineer to join our team in Phoenix, Arizona. This is a Contract-to-Ongoing opportunity, with the potential for long-term placement after six months. The ideal candidate will have strong expertise in network and systems management and a proactive approach to maintaining and improving network infrastructure.<br><br>Responsibilities:<br>• Manage and configure Cisco routers and switches to ensure optimal network performance.<br>• Administer and monitor Palo Alto firewalls to maintain robust security protocols.<br>• Oversee the operation of Cisco ASA devices, ensuring secure and reliable network access.<br>• Implement and troubleshoot Border Gateway Protocol (BGP) configurations to optimize network routing.<br>• Conduct regular maintenance and updates of Cisco networking systems.<br>• Collaborate with team members to analyze and resolve network-related issues efficiently.<br>• Provide technical support and guidance for network infrastructure improvements.<br>• Document network configurations and changes to ensure accurate record-keeping.<br>• Evaluate and recommend upgrades to enhance system capabilities and security.<br>• Ensure compliance with organizational and industry standards for network operations.
<p>Key Responsibilities:</p><p>• Network Design and Implementation: Plan, deploy, and optimize modern Cisco network architecture, including Cisco ISE and Cisco 9800 Series Wireless Controllers, ensuring secure, high-performing, and scalable network solutions.</p><p>• SD-WAN Expertise: Support, monitor, and enhance SD-WAN technologies to improve connectivity and operational efficiency across multiple sites.</p><p>• Network Security: Collaborate with IT and security teams to maintain data security and compliance, ensuring adherence to healthcare regulations (e.g., HIPAA).</p><p>• Project Management: Lead end-to-end network initiatives, from design and deployment to testing and documentation. Effectively manage stakeholder communications and timelines.</p><p>• Troubleshooting and Maintenance: Monitor network performance and resolve issues proactively to minimize downtime and disruptions.</p><p>• Documentation and Reporting: Produce and maintain clear, concise documentation on network configurations, processes, and updates.</p><p>• Collaboration and Support: Work with cross-functional teams, including IT support staff, clinical teams, and external vendors, to meet organizational needs and goals.</p>
<p><strong>Position Summary</strong></p><p>The Linux Systems & Automation Engineer is responsible for maintaining and improving core IT infrastructure with a focus on Linux environments, automation, and system reliability. This role involves configuring and supporting servers, virtualization platforms, containers, and related technologies, as well as developing automation workflows to streamline daily operations. The position also supports security, monitoring, and compliance activities, while collaborating with other IT staff and end users.</p><p><br></p><p><strong>Key Highlights</strong></p><ul><li>Permanent Hire role </li><li>Salary Range: $80-90,000/year</li><li>Hybrid work schedule in Madison, WI</li></ul><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Administer Linux systems, primarily Ubuntu, including file system management, user permissions, log analysis, and network configuration.</li><li>Build, deploy, and troubleshoot containers in development and production environments.</li><li>Support virtualization platforms such as VMware ESXi and Nutanix, monitoring resource utilization and ensuring system availability.</li><li>Develop and maintain automation scripts and workflows using tools such as Python, PowerShell, Ansible, and Git.</li><li>Assist with security operations including alert response, ticket resolution, and remediation tasks.</li><li>Configure and maintain Microsoft servers and services including DNS, DHCP, and related protocols.</li><li>Participate in backup and recovery processes, patch management, and system monitoring.</li><li>Document system configurations, procedures, and troubleshooting steps.</li><li>Contribute to compliance and audit reviews through log analysis, access validation, and process verification.</li><li>Provide technical support to users, including troubleshooting, ticket handling, and after-hours on-call responsibilities.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Commercial Loan Operations Specialist to join our client's team in in the Twin Cities. In this role, you will manage, and process various post-closing tasks related to commercial and construction loan transactions while ensuring compliance with company policies and procedures. This is a great opportunity to contribute to a dynamic team and play a key role in supporting long-term client relationships.</p><p><br></p><p>Responsibilities:</p><p>• Monitor loan pipelines to ensure timely completion of recurring tasks, such as receiving final documentation and updating project statuses.</p><p>• Handle loan modifications, and efficiently and within deadlines.</p><p>• Organize and store required documentation properly within the system, minimizing the use of shared drives.</p><p>• Process and review draw requests, ensuring all interim and final draws comply with established procedures and guidelines.</p><p>• Collaborate with builders, borrowers, and inspection companies to ensure smooth execution of construction loans.</p><p>• Safeguard wire transfers by implementing fraud-prevention measures during draw disbursements.</p><p>• Maintain accurate and up-to-date records in project management systems.</p><p>• Deliver exceptional customer service by addressing client inquiries and providing timely assistance.</p><p>• Adhere to company policies, federal and state regulations, and information security standards in all activities.</p>
<p>Are you a skilled Network Administrator with a passion for building, maintaining, and troubleshooting networks that deliver seamless connectivity? Do you have hands-on experience with <strong>Juniper Networks</strong> and/or <strong>Cisco Meraki</strong> technologies? If so, we have a great opportunity for you! Robert Half is partnering with a leading organization to find a talented <strong>Network Administrator</strong> who can ensure their network infrastructure runs smoothly, securely, and efficiently. This is a fantastic opportunity to work with cutting-edge technologies while supporting a collaborative IT team.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, implement, and maintain network infrastructure, with a focus on <strong>Juniper</strong> and/or <strong>Cisco Meraki</strong> systems.</li><li>Monitor daily network operations, ensuring consistent availability and performance.</li><li>Perform regular updates, backups, and patches to maintain optimal system functionality and security.</li><li>Troubleshoot and resolve network issues, often in coordination with vendors or other team members.</li><li>Configure and manage network devices including routers, switches, firewalls, and wireless access points.</li><li>Support network security efforts by implementing best practices, addressing vulnerabilities, and monitoring for potential threats.</li><li>Collaborate with cross-functional IT teams to develop and execute network improvement plans and solutions.</li><li>Document network configurations, policies, and procedures for future reference and operational clarity.</li></ul>
<p>We are looking for a skilled Cybersecurity Analyst to join our team in Roseville. In this role, you will play a critical part in strengthening the organization's security posture by managing systems, identifying vulnerabilities, and responding to incidents effectively. If you are passionate about cybersecurity and have a strong technical background, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Administer and troubleshoot Cisco Identity Services Engine (ISE), including managing policies, device profiling, downloadable ACLs, patching, and monitoring system performance.</p><p>• Collaborate with IT teams to identify, analyze, and resolve security vulnerabilities across systems.</p><p>• Monitor and respond to security alerts, investigating suspicious activities and mitigating risks promptly.</p><p>• Oversee the configuration and maintenance of the Rapid7 vulnerability management platform and Security Information and Event Management (SIEM) systems.</p><p>• Manage Netskope Secure Web Gateway and Cloud Access Security Broker platforms, including endpoint agent administration.</p><p>• Stay informed about emerging cybersecurity trends, threats, and technologies, applying updates and configurations to enhance security.</p><p>• Actively participate in incident response efforts, assisting in triaging and investigating potential security breaches.</p><p><br></p>
We are looking for an experienced Contract Manager to join our team in Fort Worth, Texas. In this role, you will oversee the management and administration of contracts, ensuring compliance with legal and corporate standards. You will collaborate with various departments to optimize contract processes and maintain accurate records, supporting the company’s operational and strategic goals.<br><br>Responsibilities:<br>• Develop and revise template documents for real estate agreements, including leases.<br>• Administer and oversee the implementation of a new company data room application, ensuring proper uploading and organization.<br>• Manage contract closing activities, including document revisions, obtaining signatures, and coordinating post-closing processes.<br>• Support the full lifecycle of vendor contracts, from drafting initial agreements to final execution.<br>• Facilitate meetings, gather stakeholder input, and ensure timely progression of contract documents.<br>• Review and revise company agreements to align with legal standards and corporate policies.<br>• Collaborate with cross-functional teams such as legal, accounting, information security, and special projects to ensure seamless contract management.<br>• Maintain detailed records of contracts, including renewal timelines, to ensure accuracy and accessibility.<br>• Prepare reports and summaries to aid in planning and decision-making processes.<br>• Contribute to special projects and initiatives as needed.
<p><strong>Robert Half </strong>is actively partnering with an Austin-based client to identify a<strong> Senior Network Administrator (contract)</strong>. In this role, you will design, implement, and support secure, scalable network solutions across data centers, branch offices, and cloud environments. <strong>This role is on-site in Austin, Tx. </strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Design and manage LAN/WAN, MPLS, SD-WAN, and wireless networks</li><li>Troubleshoot complex network issues and optimize performance</li><li>Collaborate with internal teams and vendors on deployments and upgrades</li><li>Ensure compliance with network security standards and SLAs</li><li>Support hybrid cloud architecture and network integrations</li><li>Demonstrates a strong understanding of the current and future network technology architecture and support long- term strategies of the business.</li><li>Provides guidance and training to the IT community to maximize learning and knowledge sharing.</li></ul>
We are looking for an experienced Network Engineer to join our team on a contract basis in Las Vegas, Nevada. This role requires deep expertise in Aruba switch deployment and configuration, as well as the ability to lead the migration from a Cisco network environment. If you thrive in dynamic enterprise settings and are passionate about optimizing network systems, we encourage you to apply.<br><br>Responsibilities:<br>• Develop and execute a comprehensive plan for transitioning enterprise networks from Cisco hardware to Aruba switches.<br>• Configure, test, and deploy Aruba switches, including OS-CX and OS-S models, ensuring seamless integration into existing infrastructure.<br>• Safely decommission and remove legacy Cisco equipment while minimizing disruption to operations.<br>• Diagnose and resolve network issues related to switch performance, VLANs, trunking, spanning tree protocol, and routing.<br>• Collaborate with infrastructure, help desk, and security teams to ensure proper system integration and adherence to company policies.<br>• Maintain detailed network documentation, including diagrams, IP assignments, and configuration records.<br>• Monitor and optimize network performance using tools like Aruba Central, AirWave, or NetEdit.<br>• Train and support team members on the functionality and management of Aruba switches.<br>• Implement and enforce best practices for network security and reliability.
We are looking for an experienced Infrastructure Engineer II to join our team in Columbus, Ohio. In this role, you will be responsible for managing and optimizing complex systems, ensuring high performance and reliability across various IT infrastructure components. This position requires a proactive approach to problem-solving, strong technical expertise, and a commitment to maintaining secure and efficient systems.<br><br>Responsibilities:<br>• Lead the identification and resolution of infrastructure-related issues, acting as the primary point of contact during crises.<br>• Perform installations and upgrades of operating systems and software packages, ensuring compliance with IT policies and procedures.<br>• Design, configure, and test systems such as telecom networks, servers, security tools, and monitoring software.<br>• Participate in rotating on-call support to address service outages or technical issues during both standard and non-standard business hours.<br>• Investigate recurring system problems and propose configuration changes or updates to enhance stability and performance.<br>• Develop testing and implementation plans for infrastructure upgrades, collaborating with other engineers to ensure seamless execution.<br>• Establish and maintain business practices for system management, data backup, recovery, and archival processes.<br>• Monitor system performance to achieve optimal functionality and reliability.<br>• Travel occasionally to other company locations for training or project support.<br>• Execute additional duties as required to support the team and organizational goals.
<p>We are looking for an experienced IT Operations Analyst to join our team in Naperville, Illinois. This is a long-term contract position offering the opportunity to work in a dynamic, hybrid environment. The ideal candidate will play a key role in ensuring efficient IT operations, delivering exceptional technical support, and contributing to impactful infrastructure projects.</p><p><br></p><p>Responsibilities:</p><p>• Manage and prioritize ticket queues in Jira and Freshservice to ensure timely resolution of support requests.</p><p>• Oversee onboarding and offboarding processes, including Azure Entra ID account setup, Microsoft 365 licensing, and device logistics.</p><p>• Maintain and update standard operating procedures (SOPs) and knowledge base documentation to support team efficiency.</p><p>• Lead incident and change management activities, including facilitating Change Advisory Board reviews and tracking metrics such as change success rates.</p><p>• Execute infrastructure and operations projects, such as system rollouts and migrations, ensuring alignment with business objectives.</p><p>• Provide advanced technical support and escalation services for Microsoft 365, Azure Entra ID, Citrix, and endpoint devices.</p><p>• Administer and optimize Microsoft 365 tools, including Exchange, Teams, SharePoint, and OneDrive.</p><p>• Create dashboards and reports to monitor service metrics and support audit readiness.</p><p>• Drive service improvements through automation and ensure compliance with governance policies.</p><p>• Collaborate with project teams to deliver solutions aligned with organizational best practices and timelines.</p>
We are looking for an experienced Azure Architect to join our team in Johns Creek, Georgia. In this long-term contract position, you will play a key role in designing and implementing secure, scalable, and high-performance cloud solutions tailored to business needs. This role requires a deep understanding of Azure technologies and a strong ability to collaborate across teams to ensure optimal infrastructure performance and security.<br><br>Responsibilities:<br>• Design and develop scalable, secure, and efficient Azure cloud solutions to meet organizational requirements.<br>• Manage Azure resources using tools such as Terraform and Azure templates to ensure infrastructure reliability.<br>• Collaborate with network and security teams to implement robust identity and access management, network security, and data protection measures.<br>• Monitor and optimize cloud performance using tools like Azure Monitor, Log Analytics, and Application Insights.<br>• Create automation workflows for deployments and operational tasks, including integration with ServiceNow APIs.<br>• Ensure compliance with industry standards and best practices for cloud security and operations.<br>• Provide technical guidance and expertise to teams, fostering best practices in cloud architecture and engineering.
We are looking for a skilled AI Program Manager to lead the strategic development, adoption, and implementation of artificial intelligence technologies within the City of Cleveland, Ohio. In this contract-to-permanent position, you will play a pivotal role in driving the responsible use of AI tools, including Microsoft Copilot, to enhance public services, streamline operations, and enable data-driven decision-making. This role involves close collaboration with city leadership, technical teams, and community stakeholders to ensure the ethical and effective integration of AI solutions.<br><br>Responsibilities:<br>• Develop and execute a comprehensive strategy for the citywide adoption of AI technologies, including governance frameworks and operational policies.<br>• Lead the rollout and implementation of Microsoft Copilot and other AI platforms across various city departments.<br>• Establish responsible AI guidelines to ensure compliance with ethical standards, legal requirements, and data privacy regulations.<br>• Conduct readiness assessments to evaluate systems, departmental capabilities, and workforce preparedness for AI integration.<br>• Create and maintain a citywide AI roadmap to track progress, milestones, and adoption rates.<br>• Design and deliver training programs to enhance AI literacy and equip employees with the skills to utilize AI tools effectively.<br>• Collaborate with cross-functional teams, including legal, cybersecurity, and public policy experts, to ensure AI solutions meet compliance and security standards.<br>• Drive organizational change management initiatives to encourage widespread adoption of AI-driven processes.<br>• Act as the primary liaison between technical teams, executive leadership, and the public, addressing concerns and communicating the value of AI initiatives.<br>• Engage with community stakeholders to build trust and awareness around the benefits of AI technologies.
<p>We’re seeking a skilled and solutions-oriented <strong>Technical Support Specialist</strong> to join our team. In this role, you will be responsible for delivering exceptional technical support to our clients, resolving complex issues, and contributing to the success of customer projects.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Manage support tickets from initiation through resolution, ensuring compliance with service-level agreements (SLAs) and delivering timely, accurate results.</li><li>Provide technical support through phone, email, and ticketing systems, including answering inbound calls via Interactive Voice Response (IVR) systems when needed.</li><li>Collaborate on customer projects, including system deployments, upgrades, and migrations, while ensuring organizational goals are met.</li><li>Diagnose and troubleshoot the following systems:</li></ul><p><br></p><ul><li><strong>Access Control Systems: </strong>Support both on-premises and cloud-based solutions.</li><li><strong>Video Surveillance Systems: </strong>Address issues with both on-premises and cloud-enabled configurations.</li><li><strong>VoIP Phone Systems:</strong> Troubleshoot platforms such as Mitel, Zoom, and Avaya across on-premises and cloud-based setups.</li><li><strong>Data Networking: </strong>Maintain and support switches, routers, and structured cabling solutions.</li><li><strong>Wireless Networking: </strong>Configure secure wireless networks and address connectivity issues.</li><li><strong>Paging Systems, Bell, and Clock Controllers: </strong>Handle installation, maintenance, and problem resolution.</li><li><strong>Firewall and Network Security: </strong>Configure and support perimeter security devices to enhance network safety.</li></ul><p><br></p><ul><li>Collaborate with internal teams to document, escalate, and resolve complex technical issues effectively.</li><li>Maintain accurate and up-to-date documentation for customer environments and support processes.</li></ul>
Robert Half is seeking a Senior Systems Engineer who thrives in dynamic environments and brings emotional intelligence, empathy, and a customer-centric mindset to every solution. This is an exciting opportunity to collaborate with industry experts and drive meaningful change through technology. This is a direct permanent role in the Kalamazoo, MI area working Hybrid onsite. <br> What You’ll Do Partner with cross-functional teams to capture requirements and deliver IT solutions that support business goals. Design, implement, and manage monitoring and alert systems with automated responses to ensure business continuity. Mentor and guide technology teams, sharing knowledge and best practices. Establish and maintain standards for systems design, testing, implementation, support, and security. Create and maintain documentation including SOPs, knowledge base articles, and troubleshooting guides. Drive scripting and automation to streamline operations and solve recurring issues. Act as a top-tier resource for resolving complex technical problems. Collaborate with IT leadership to identify skill gaps and evolve the IT function.
<p>The IT Administrator will be responsible for supporting and maintaining the organization’s core infrastructure, with a strong focus on Cisco network administration and Microsoft 365 user support. The ideal candidate will be proactive, collaborative, and capable of managing multiple priorities in a fast-paced environment.</p><p><br></p><p><strong><u>Key Responsibilities: </u></strong></p><p><br></p><ul><li>Cisco Network Administration & Configuration</li><li>Configure, maintain, and troubleshoot Cisco switches, routers, and wireless infrastructure</li><li>Perform advanced diagnostics and root cause analysis to resolve network issues</li><li>Maintain and update network documentation, including configurations, and procedures</li><li>Apply security patches and ensure network compliance</li><li>Administer M365 environment: user accounts, license assignments, group creation, and troubleshooting</li><li>Provide Tier 1–2 support for Microsoft Teams, SharePoint, OneDrive, and Office Apps</li><li>Assist with device management, policy enforcement, and user onboarding</li><li>Ensure endpoint compliance and support security software deployment</li><li>End user support via phone, email, and in-person for internal and remote users</li><li>Resolve issues related to hardware, software, networking, and peripheral devices</li><li>Manage Active Directory domains, user accounts, group policies, and permissions</li><li>Monitor and verify system backups, ensuring data integrity and recovery readiness</li></ul><p><br></p>
