We are looking for a Customer Service Representative to join our on-site team in Atlanta, Georgia. This contract opportunity with potential for a permanent role is ideal for someone who communicates clearly, stays organized under pressure, and enjoys helping callers find the right support. In this permanent role, you will manage inbound inquiries, research information across internal systems, and document each interaction with accuracy and discretion.<br><br>Responsibilities:<br>• Manage a high volume of incoming calls and connect each caller with the appropriate department, advisor, team member, or shared services contact.<br>• Build a strong understanding of internal teams, business functions, and staff roles to ensure inquiries are directed correctly and without delay.<br>• Use internal databases and support tools to research fund-related questions and identify the best resource for each request.<br>• Record call activity thoroughly and accurately so reporting and operational review needs are consistently supported.<br>• Protect confidential donor, account, and conversation details by following privacy standards and handling information with care.<br>• Respond to questions and concerns in a courteous, calm, and attentive manner while delivering a positive customer experience.<br>• Maintain complete and organized records of customer interactions in accordance with established procedures and documentation standards.<br>• Provide additional administrative and customer support assistance as needed to help the team meet service expectations.
<p>Are you passionate about helping others and delivering exceptional customer service? We are seeking a <strong>Customer Service Representative</strong> to join a respected non-profit organization in Oshkosh, WI. This contract-to-permanent opportunity is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and takes pride in providing accurate, solution-focused support.</p><p><br></p><p>In this role, you'll be the first point of contact for customers, managing inbound inquiries, processing orders, and ensuring every interaction leaves a positive impression. If you're organized, detail-oriented, and enjoy making a difference through outstanding service, we'd love to hear from you.</p><p><br></p><p><strong>Why Join Us?</strong></p><ul><li>Opportunity to transition into a permanent position</li><li>Meaningful work supporting a mission-driven organization</li><li>Collaborative and supportive team environment</li><li><strong>$1,000+ Quarterly Performance Bonus</strong> available to all contractors and employees</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Deliver exceptional customer service by handling a high volume of inbound calls empathy and efficiency.</li><li>Assist customers by answering questions, resolving routine concerns, and providing guidance on products, services, and available resources.</li><li>Accurately enter orders and customer information into internal systems while maintaining a high level of attention to detail.</li><li>Document customer interactions thoroughly to ensure complete and up-to-date records.</li><li>Conduct outbound calls as needed to follow up on requests, verify information, or provide status updates.</li><li>Manage multiple priorities in a fast-paced call center environment while consistently meeting service and productivity goals.</li><li>Escalate complex issues to the appropriate team members to ensure timely and effective resolution.</li><li>Contribute to a positive customer experience by building rapport and demonstrating a commitment to helping others.</li></ul><p>This is an excellent opportunity for someone looking to grow their customer service career while making an impact within a community-focused organization.</p>
<p>Are you passionate about helping others and delivering exceptional customer service? We are seeking a <strong>Customer Service Representative</strong> to join a respected non-profit organization in Wausau, Wisconsin. This contract-to-permanent opportunity is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and takes pride in providing accurate, solution-focused support.</p><p>In this role, you'll be the first point of contact for customers, managing inbound inquiries, processing orders, and ensuring every interaction leaves a positive impression. If you're organized, detail-oriented, and enjoy making a difference through outstanding service, we'd love to hear from you.</p><p><br></p><p><strong>Why Join Us?</strong></p><ul><li>Opportunity to transition into a permanent position</li><li>Meaningful work supporting a mission-driven organization</li><li>Collaborative and supportive team environment</li><li><strong>$1,000+ Quarterly Performance Bonus</strong> available to all contractors and employees</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Deliver exceptional customer service by handling a high volume of inbound calls empathy and efficiency.</li><li>Assist customers by answering questions, resolving routine concerns, and providing guidance on products, services, and available resources.</li><li>Accurately enter orders and customer information into internal systems while maintaining a high level of attention to detail.</li><li>Document customer interactions thoroughly to ensure complete and up-to-date records.</li><li>Conduct outbound calls as needed to follow up on requests, verify information, or provide status updates.</li><li>Manage multiple priorities in a fast-paced call center environment while consistently meeting service and productivity goals.</li><li>Escalate complex issues to the appropriate team members to ensure timely and effective resolution.</li><li>Contribute to a positive customer experience by building rapport and demonstrating a commitment to helping others.</li></ul><p>This is an excellent opportunity for someone looking to grow their customer service career while making an impact within a community-focused organization.</p><p><br></p>
<p>Are you passionate about helping others and delivering exceptional customer service? We are seeking a <strong>Customer Service Representative</strong> to join a respected non-profit organization in Stevens Point, WI. This contract-to-permanent opportunity is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and takes pride in providing accurate, solution-focused support.</p><p><br></p><p>In this role, you'll be the first point of contact for customers, managing inbound inquiries, processing orders, and ensuring every interaction leaves a positive impression. If you're organized, detail-oriented, and enjoy making a difference through outstanding service, we'd love to hear from you.</p><p><br></p><p><strong>Why Join Us?</strong></p><ul><li>Opportunity to transition into a permanent position</li><li>Meaningful work supporting a mission-driven organization</li><li>Collaborative and supportive team environment</li><li><strong>$1,000+ Quarterly Performance Bonus</strong> available to all contractors and employees</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Deliver exceptional customer service by handling a high volume of inbound calls empathy and efficiency.</li><li>Assist customers by answering questions, resolving routine concerns, and providing guidance on products, services, and available resources.</li><li>Accurately enter orders and customer information into internal systems while maintaining a high level of attention to detail.</li><li>Document customer interactions thoroughly to ensure complete and up-to-date records.</li><li>Conduct outbound calls as needed to follow up on requests, verify information, or provide status updates.</li><li>Manage multiple priorities in a fast-paced call center environment while consistently meeting service and productivity goals.</li><li>Escalate complex issues to the appropriate team members to ensure timely and effective resolution.</li><li>Contribute to a positive customer experience by building rapport and demonstrating a commitment to helping others.</li></ul><p>This is an excellent opportunity for someone looking to grow their customer service career while making an impact within a community-focused organization.</p><p><br></p>
We are looking for a dependable Customer Service Representative to support credit union members in a high-volume contact center environment. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping people, communicates with patience and professionalism, and can navigate multiple systems while handling inbound inquiries. The role focuses on delivering accurate account support, explaining available services, and creating a positive experience for members across a growing organization.<br><br>Responsibilities:<br>• Respond to incoming member calls and provide timely assistance with account questions, service requests, and general product information.<br>• Guide members through banking-related inquiries with a calm, courteous approach, especially when assisting individuals who may need extra patience and reassurance.<br>• Use several desktop applications and screens at the same time to research accounts, document interactions, and complete service tasks accurately.<br>• Explain credit union products and available solutions clearly so members can make informed decisions about their needs.<br>• Maintain detailed and accurate records of conversations, follow-up steps, and resolutions within internal systems.<br>• Support increased service demand related to recent organizational growth while continuing to meet quality and responsiveness expectations.<br>• Participate fully in onboarding, orientation, and scheduled training to build knowledge of policies, procedures, and member support standards.<br>• Work a rotating schedule that includes weekday shifts and two Saturday mornings per month, with adjusted time during the same week to remain within standard hours.
We are looking for a Customer Service Representative to support a machinery manufacturing organization in Bowling Green, Kentucky. This Long-term Contract position is ideal for someone who enjoys helping customers, handling high-volume communication, and ensuring orders are processed accurately. The person in this role will serve as a key point of contact for incoming inquiries while delivering attentive service and timely follow-up.<br><br>Responsibilities:<br>• Respond to incoming customer calls and provide accurate, courteous assistance for a wide range of service needs.<br>• Enter customer orders into company systems with close attention to detail and processing accuracy.<br>• Handle both inbound and outbound communication to resolve questions, confirm information, and support order-related activities.<br>• Assist customers with product, order, and service inquiries while maintaining a detail-focused and solution-focused approach.<br>• Document customer interactions clearly and update records to support efficient follow-up and issue resolution.<br>• Coordinate with internal teams as needed to address concerns, clarify order details, and ensure a smooth customer experience.
<p>Are you a customer-focused professional with call center or administrative experience? We're hiring a <strong>Customer Service Representative</strong> for a fast-paced Delray Beach office. This role combines outbound calling, research, data entry, and clerical support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Make outbound calls to DMVs and government agencies to obtain and verify information</li><li>Process paperwork, maintain accurate records, and update internal systems</li><li>Handle clerical tasks, document review, and follow-up communication to ensure timely processing</li></ul>
We are looking for a Customer Service Representative to support consumer inquiries for a wholesale distribution organization in Minneapolis, Minnesota. This contract opportunity with permanent potential is ideal for someone who communicates clearly, stays organized, and can manage customer interactions across phone, email, and mail channels. In this role, you will help resolve service concerns, document case details accurately, and coordinate timely follow-up for both routine and high-priority requests.<br><br>Responsibilities:<br>• Respond to incoming customer calls during assigned business hours and provide courteous, solution-focused assistance.<br>• Enter and update customer information, service details, and case activity accurately in the company’s tracking system.<br>• Manage written correspondence related to customer contacts, including letters and physical coupon fulfillment.<br>• Coordinate retrieval requests for select consumer issues, including arranging expedited shipping for time-sensitive items when needed.<br>• Handle email inquiries promptly and ensure each request is routed or resolved with appropriate follow-up.<br>• Support complaint resolution by gathering necessary details, documenting outcomes, and helping de-escalate sensitive situations.<br>• Maintain organized records of customer interactions and service materials to ensure accuracy and consistency.<br>• Work across internal teams to help move consumer requests forward and keep projects or case actions on schedule.
We are looking for a Customer Service Representative to support homeowners with a wide range of mortgage-related inquiries in Phoenix, Arizona. This is a Contract position suited for someone who brings a service-first mindset, communicates clearly, and can navigate both routine questions and more sensitive account matters. The ideal candidate will help create a positive customer experience while contributing to team goals in a fast-paced support environment.<br><br>Responsibilities:<br>• Assist homeowners by handling incoming questions related to online account access, escrow matters, payoff requests, and other mortgage servicing needs.<br>• Deliver courteous, solutions-oriented service during each interaction while maintaining a calm and detail-oriented approach.<br>• Identify customers who may qualify for refinancing and connect them with the appropriate internal lending team.<br>• Conduct outbound follow-up and collection calls for delinquent accounts, primarily those under 30 days past due, with occasional support on more overdue balances.<br>• Evaluate customer concerns and direct complex or escalated issues to the proper internal contacts for timely resolution.<br>• Use internal servicing systems to document interactions, complete account-related tasks, and support accurate case handling.<br>• Share practical feedback on tools and workflows to help improve the customer support experience and internal processes.<br>• Consistently work toward established productivity, quality, and service performance standards.
<p>Our client is seeking a customer-focused and detail-oriented Customer Service Representative to support daily customer interactions and ensure a positive customer experience. The ideal candidate is a strong communicator who can efficiently manage inquiries, resolve issues, and build lasting relationships while working in a fast-paced environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Process orders, requests, and account updates</li><li>Resolve customer concerns and escalate issues when necessary</li><li>Maintain accurate customer records and documentation</li><li>Collaborate with internal teams to ensure timely resolution of customer needs</li><li>Provide professional and courteous service at all times</li></ul><p><br></p>
We are looking for a Customer Service Representative to support order processing, shipment coordination, and customer communication for a manufacturing operation in Wisconsin. This contract position plays an important role in keeping customer orders accurate, deliveries on schedule, and service interactions attentive and responsive. The ideal candidate brings at least 2 years of experience in customer service and order entry, along with the ability to work across internal teams, carriers, and external partners to resolve issues efficiently.<br><br>Responsibilities:<br>• Manage the full lifecycle of customer orders each day, from entry through release, to help ensure timely and accurate fulfillment.<br>• Maintain order details in internal systems and third-party logistics platforms, updating records as needed to reflect changes or corrections.<br>• Investigate order issues such as shortages, delays, and discrepancies, then coordinate with the appropriate teams to reach resolution quickly.<br>• Provide customers and internal partners with clear updates on order progress, shipping activity, and expected delivery timing.<br>• Arrange pickup and delivery appointments with warehouses, distribution centers, customers, and transportation providers.<br>• Work closely with carriers and 3PL partners to oversee shipment movement and address transportation-related exceptions before they escalate.<br>• Administer freight charges on customer orders, review billing documents, and reconcile invoices against contracted rates and shipment records.<br>• Verify and improve the accuracy of customer, product, vendor, and transportation data, and assist with data preparation tied to organizational system initiatives.<br>• Deliver responsive service for inbound customer inquiries while partnering with Sales, Operations, Supply Chain, and Finance to improve service performance.
We are looking for a Customer Service Representative to support an automotive service department in Tucson, Arizona. This is a Contract position suited for someone who enjoys helping customers, handling high-volume communication, and keeping service-related information organized. The role blends front-line customer interaction with administrative support to ensure a smooth and attentive experience for every guest.<br><br>Responsibilities:<br>• Respond to incoming customer calls courteously, providing timely assistance and directing requests to the appropriate service team members.<br>• Place outbound calls as needed to confirm appointments, share updates, and follow up on customer questions related to service visits.<br>• Enter and maintain service-related orders and customer information accurately within internal systems and records.<br>• Welcome customers and provide attentive support for service department needs, helping create a positive experience from arrival through completion.<br>• Coordinate communication between customers and service personnel to keep expectations clear and updates consistent.<br>• Monitor service inquiries and resolve routine issues efficiently while escalating more complex concerns when necessary.<br>• Assist with vehicle lot and service area support tasks that help maintain an organized, customer-ready environment.<br>• Contribute to day-to-day departmental operations by completing administrative and customer service duties as priorities shift.
<p>We are looking for a Customer Service Representative to support member interactions for a Contract position in Dublin, California. This role is ideal for someone who enjoys delivering attentive service, resolving questions efficiently, and creating a positive experience across phone and in-person interactions. The position requires strong communication, sound judgment, and the ability to document details accurately while managing a steady volume of inquiries. Experience in a call center as well as experience working within the dental industry or insurance industry is strongly preferred.</p><p><br></p><p>Customer Service Representative Responsibilities:</p><p>• Deliver responsive support to members by phone and in person, ensuring each interaction is handled professionally and courteously.</p><p>• Assess customer concerns, gather the right details, and provide clear, accurate answers or practical next steps.</p><p>• Assist walk-in members with health and welfare-related questions, offering service that is helpful, respectful, and efficient.</p><p>• Record conversations, inquiries, and outcomes thoroughly to maintain accurate service documentation.</p><p>• Manage inbound call activity effectively to help maintain a high answer-rate standard for the team.</p><p>• Recognize situations that require additional attention and route complex or sensitive matters to a supervisor promptly.</p><p>• Complete administrative and service-related support tasks assigned by leadership to help daily operations run smoothly.</p><p><br></p><p>If you are interested in this Customer Service Representative role, please apply today.</p>
We are looking for a Customer Service Representative to join our team in San Francisco, California on a Contract basis. In this role, you will support customers by providing clear guidance, addressing questions thoroughly, and helping each interaction move forward efficiently. The ideal candidate brings a service-focused approach, maintains dependable queue coverage, and contributes to a smooth application and support experience for every customer.<br><br>Responsibilities:<br>• Assist customers through inbound and outbound interactions, offering clear direction and ensuring they understand next steps without feeling rushed.<br>• Handle customer inquiries with accuracy and completeness, gathering the right information and providing well-informed responses on the first interaction whenever possible.<br>• Enter and update order or application details carefully to reduce delays, minimize incomplete submissions, and keep records current.<br>• Monitor open cases and follow up proactively so pending items continue moving toward resolution instead of remaining stalled.<br>• Maintain consistent availability during scheduled hours, including reliable on-queue presence and timely attendance.<br>• Respond constructively to feedback, adjust performance based on coaching, and apply guidance to improve service quality.<br>• Support call center operations by documenting conversations thoroughly and escalating issues appropriately when additional assistance is needed.
We are looking for a Customer Service Representative to support members and other callers with timely, accurate assistance in a high-volume healthcare environment in Middletown, New York. This is a Contract position that requires strong communication skills, sound judgment, and the ability to manage inquiries with professionalism and empathy. The role includes on-site training followed by a flexible schedule posted in advance, with shifts spread across weekdays and weekends based on business needs.<br><br>Responsibilities:<br>• Handle inbound customer inquiries by asking thoughtful follow-up questions, listening carefully, and identifying the core issue before determining next steps.<br>• Review available information, complete initial research, and evaluate the scope of each request to support efficient and accurate problem solving.<br>• Partner with internal teams across departments to secure answers, coordinate support, and route complex concerns to the appropriate resource when needed.<br>• Place outbound calls to members, providers, brokers, pharmacies, or other parties to clarify details and move cases toward resolution.<br>• Strive to resolve concerns during the first interaction whenever possible while maintaining accuracy and a positive customer experience.<br>• Record all interactions thoroughly, including the reason for the contact, research performed, actions taken, and final outcome.<br>• Guide conversations with confidence and professionalism, using de-escalation techniques when necessary to help calm difficult situations.<br>• Keep callers informed throughout the resolution process by sharing clear status updates and setting appropriate expectations.<br>• Maintain strong attention during customer interactions while navigating systems and on-screen information without losing focus.<br>• Respond to sensitive situations with empathy and respect, especially when callers are dealing with significant personal or health-related events.
<p>We are looking for a Bilingual Korean/English Customer Service Representative to join a healthcare organization in Westminster, California on a Contract basis. This role supports members and prospective members by addressing pharmacy benefit questions, coordinating service needs, and delivering a high standard of assistance across phone-based interactions. The ideal candidate brings strong call center experience, accurate documentation skills, and a service-focused approach in a regulated healthcare environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound member and prospective member inquiries related to pharmacy benefits, providing clear and accurate guidance.</p><p>• Coordinate refill support with participating pharmacies when members need assistance completing the process.</p><p>• Escalate medication-related or clinical issues to appropriate clinical leaders to ensure timely follow-up.</p><p>• Partner with internal performance and service teams to encourage medication adherence and support member outcomes.</p><p>• Take part in outbound and inbound calling initiatives assigned by leadership to improve member engagement and service delivery.</p><p>• Record each interaction thoroughly in the appropriate systems, including actions taken and any required follow-up steps.</p><p>• Adhere to established workflows, departmental procedures, and job aids while identifying opportunities to improve efficiency.</p><p>• Maintain compliance with applicable federal and state regulations as well as internal operational standards.</p><p>• Participate in training sessions, team meetings, and a feedback-driven environment focused on continuous improvement.</p><p>• Support additional service-related tasks and projects as needed by management.</p>
<p>We are looking for a Customer Service Representative to support customers from a fully remote setting while delivering responsive, detail-oriented service. This contract opportunity is remote and is ideal for someone who is comfortable handling customer questions, managing order-related requests, and maintaining a positive experience across each interaction. The right candidate will bring strong communication skills, prior customer support experience, and the ability to work efficiently in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound customer inquiries with accuracy and a service-focused approach.</p><p>• Place outbound calls as needed to follow up on requests, provide updates, and resolve customer concerns.</p><p>• Enter and process customer orders carefully while ensuring information is complete and accurate.</p><p>• Support day-to-day customer service activities for entry-level tier accounts and deliver timely issue resolution.</p><p>• Document customer interactions, order details, and service outcomes in the appropriate systems.</p><p>• Use NetSuite to review order information, update records, and assist with order-related processing tasks.</p><p>• Coordinate with internal teams when necessary to address questions, correct issues, and maintain customer satisfaction.</p>
<p>We are looking for a Customer Service Representative to support clients and sales partners for an industrial cleaning company in Bowling Green, Ohio. This is a Contract position focused on delivering responsive service, resolving customer concerns, and ensuring accurate order handling in a fast-paced business-to-business environment. The ideal candidate is comfortable managing inbound communication, guiding customers to appropriate product solutions, and working across teams to maintain a high standard of service.</p><p><br></p><p><br></p>
<p>We are looking for a personable and driven Customer Service/Sales Representative to join a team in Chicago, Illinois in a contract-to-permanent capacity. This role is ideal for someone who enjoys helping customers, managing service-related administrative tasks, and building strong relationships through clear communication. The position blends customer support, billing assistance, claims support, and sales-oriented service while offering the opportunity to grow through hands-on training and ongoing coaching.</p><p><br></p><p>Responsibilities:</p><p>• Provide responsive support to customers by handling inbound and outbound communication, resolving questions, and guiding them toward appropriate solutions.</p><p>• Enter and maintain accurate customer information, update records, and complete order or service-related documentation with attention to detail.</p><p>• Assist with billing activities, payment processing, and policy-related updates to ensure accounts remain current and accurate.</p><p>• Support claim-related inquiries by gathering information, explaining next steps, and helping customers navigate the process efficiently.</p><p>• Follow up on customer quotes, requests, and open items within established timelines, using reminders and organized tracking methods to maintain service quality.</p><p>• Participate in scheduled training and coaching sessions to strengthen product knowledge, communication skills, and service effectiveness.</p><p>• Monitor personal activity and performance goals on a daily, weekly, and monthly basis, and take action to improve results.</p><p>• Build lasting customer relationships by identifying service opportunities, encouraging retention, and contributing to a positive client experience.</p><p>• Represent the business professionally in customer and community interactions to support brand visibility and local engagement.</p><p><br></p><p>The salary range for this position is $22/hr. to $26/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.</p>
<p>We are looking for a customer-focused individual to support service operations for an organization in Pennsauken, New Jersey. This Long-term Contract position is ideal for someone who can manage customer interactions, coordinate scheduling needs, and maintain accurate communication across teams. The right candidate will bring strong organizational skills, confidence with office software, and the ability to deliver a high standard of service in a fast-paced onsite environment.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming customer inquiries by phone and other channels, providing timely updates and attentive support throughout each interaction.</p><p>• Coordinate account-related activities to ensure customer requests, service needs, and follow-up actions are completed accurately.</p><p>• Manage scheduling and dispatch-related tasks, aligning service activity with customer expectations and internal priorities.</p><p>• Maintain organized records of customer communications, job details, and service outcomes using computer-based systems.</p><p>• Work closely with internal departments to resolve issues, clarify service requirements, and keep workflows moving efficiently.</p><p>• Monitor open requests and proactively communicate status updates to customers to promote a positive service experience.</p><p>• Use Microsoft Office and other business systems to prepare documentation, track activity, and support daily operations.</p>
<p>Our client is seeking a <strong>Contract Customer Service Representative</strong> to provide administrative and customer support in a stable, fast-paced office environment. This position is ideal for an administrative professional looking to expand their skill set and grow within a close-knit organization. The role will involve a combination of customer service, data entry, and general office support responsibilities, with opportunities for increased responsibility as the business continues to grow.</p>
<p>We are looking for a Customer Service Representative to join a team in Henrico, Virginia on a Long-term Contract basis. This position is ideal for someone who enjoys structured, repeatable work, communicates clearly with customers, and stays focused while following established procedures. The role supports daily service operations through phone-based assistance, scheduling coordination, and administrative support in a consistent weekday environment.</p><p><br></p><p>Responsibilities:</p><ul><li>Make outbound calls to customers to schedule delivery appointments for incoming shipments</li><li>Coordinate delivery timing between customers and terminals</li><li>Confirm delivery details and update appointment information in the scheduling system</li><li>Send follow-up emails when needed to confirm scheduling or provide delivery updates</li><li>Follow a structured scheduling process and workflow for each delivery</li><li>Maintain accurate documentation of customer communication and scheduling updates</li></ul>
We are looking for a Customer Service Representative to support customers from our location in a fast-paced call center setting. This Long-term Contract opportunity is ideal for someone who enjoys solving service concerns, managing requests with accuracy, and delivering a detail-focused customer experience. The role works closely with internal departments to ensure issues are addressed efficiently and customers receive timely, helpful support.<br><br>Responsibilities:<br>• Handle incoming customer inquiries related to service disruptions, missed pickups, and other account concerns, taking ownership through resolution.<br>• Enter and manage service requests and order details with a high level of accuracy, ensuring each task is completed promptly.<br>• Partner with teams across billing, sales, and operations to coordinate solutions that align with customer needs.<br>• Guide customers in using available self-service resources so they can access information and complete routine actions more efficiently.<br>• Recognize repeated service problems or workflow bottlenecks and communicate them to the appropriate internal contacts for review.<br>• Stay effective in a dynamic environment by adjusting to updated processes, shifting priorities, and evolving business demands.
We are looking for a Customer Service Representative to support customers with prompt, accurate, and detail-focused service in Columbus, Ohio. This Long-term Contract position is ideal for someone who enjoys helping people, handling high-volume interactions, and maintaining accurate records. The person in this role will respond to customer inquiries, complete detailed data entry, and document account activity carefully within Salesforce.<br><br>Responsibilities:<br>• Respond to inbound customer calls and provide clear, courteous assistance with account or service-related questions.<br>• Help customers reset account details and guide them through basic issue resolution steps.<br>• Enter customer information, updates, and service activity accurately into internal records and databases.<br>• Record interactions, case notes, and follow-up actions in Salesforce to maintain complete documentation.<br>• Manage data carefully by reviewing entries for accuracy, completeness, and consistency.<br>• Support both inbound and outbound communication as needed to address requests and provide updates.<br>• Process order-related information and ensure customer requests are routed or completed correctly.
We are looking for a Customer Service Representative to support key client accounts in Rockleigh, New Jersey within the high-tech electronics industry. This Long-term Contract position focuses on delivering responsive account support, coordinating with sales and internal teams, and helping customers navigate order, shipping, and service-related needs. The ideal candidate is comfortable managing complex requests, communicating clearly across departments, and maintaining a high level of service in a fast-paced environment.<br><br>Responsibilities:<br>• Build and sustain strong working relationships with major customer accounts while partnering closely with the sales organization to support ongoing business needs.<br>• Address complex customer concerns and ownership of escalated issues, ensuring timely follow-through and clear communication through resolution.<br>• Provide account support throughout both pre-sale and post-sale activities, helping customers and sales teams with order-related questions, service requests, and account coordination.<br>• Investigate and resolve issues involving orders, returns, delivery timelines, and logistics to maintain a smooth customer experience.<br>• Monitor account activity, research relevant information in company databases, and prepare updates or reports for customers and internal stakeholders.<br>• Coordinate urgent requests such as rush orders, shipment changes, and sales order adjustments while maintaining accuracy and responsiveness.<br>• Work cross-functionally with fulfillment, production, shipping, finance, technical support, and other internal teams to remove obstacles and keep transactions on track.<br>• Contribute at trade shows and industry events as needed to support customer engagement and broader sales efforts.