<p>Local retail client looking for a contract to permanent onsite customer service sales representative. This position requires weekends to be worked!</p><p><br></p><p>In this customer service sales position, you will be responsible for the following:</p><p><br></p><p>Establish strong rapport and provide ongoing support to each member of the showroom</p><p>sales team.</p><p>Follow and maintain documentation of all sales leads as outlined in company</p><p>procedures. Salespersons are expected to designate working hours to lead generating</p><p>activities.</p><p>Document all pre- and post- completion follow-up with each client in Evosus software to</p><p>receive a full commission. Salespersons are expected to designate working hours to</p><p>follow-up activities.</p><p>Provide superior, attentive customer service to every individual client in person, via</p><p>phone or email. Salespersons are expected to designate showroom time to</p><p>“live” selling and closing presentations.</p><p>Attend periodic sales meetings and trainings as assigned. Salespersons are expected</p><p>to allocate working hours to sales reporting, self-study and training.</p><p>Maintain showroom appearance and operations.</p><p>Opening/Closing Checklist if there is no designated Showroom Assistant.</p><p>Provide daily administrative support to counter staff and attend to the P.O.S. retail desk</p><p>as needed.</p><p>Maintain strong workflow communications with delivery and service staff.</p><p><br></p><p>If you are interested in this customer service role, submit your resume today!</p>
<p>We are looking for a dedicated Solution Center Representative to join our team in Indianapolis, Indiana. In this contract to hire position, you will serve as the first point of contact for educators and administrators, providing exceptional support for curriculum implementation and troubleshooting inquiries. This role requires a proactive approach to customer service, ensuring smooth communication and identifying opportunities to enhance school experiences. *<strong>The hours for this role are Tuesday through Saturday 3 PM - 12 PM*</strong></p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide personalized support to schools, addressing curriculum implementation and operational inquiries.</p><p>• Respond to questions related to program details, curriculum guidance, and purchasing or order statuses.</p><p>• Assist with school registration processes and resolve equipment or software-related issues.</p><p>• Deliver Tier 1 IT support and guide users through system and site navigation.</p><p>• Identify opportunities for additional services or products that align with school needs.</p><p>• Collaborate with team members to resolve complex issues and ensure customer satisfaction.</p><p>• Maintain detailed records of interactions and tasks using a customer relationship management tool.</p><p>• Perform administrative tasks and support team projects as needed.</p><p>• Meet established service level, productivity, and quality goals.</p><p>• Recommend innovative solutions and emerging trends to improve processes.</p>
<p>We are looking for a dedicated and detail-oriented Part-Time Receptionist/Sales Support specialist to join our team in Allegan, Michigan. This Contract-to-Permanent position involves providing exceptional customer service, managing order entries, and supporting sales operations effectively. If you have a knack for organization and thrive in a fast-paced environment, we encourage you to apply. This role is 100% onsite, M-F for approximately 4 hours a day.</p><p><br></p><p>Responsibilities:</p><p>• Provide outstanding customer service by addressing inquiries and resolving issues promptly.</p><p>• Accurately enter and process customer orders into the system to ensure timely fulfillment.</p><p>• Support the sales team by managing post-sales activities and ensuring smooth communication with clients.</p><p>• Handle vendor invoices and ensure accurate data entry into the accounting system.</p><p>• Maintain organized filing systems for sales and customer records.</p><p>• Perform receptionist duties, including answering phone calls and greeting visitors.</p><p>• Utilize QuickBooks to manage financial transactions related to sales and vendor invoices.</p><p>• Collaborate with internal teams to streamline order processing and customer support workflows.</p>
<p>We are looking for a dedicated Solution Center Representative to join our team in Indianapolis, Indiana. In this contract to hire position, you will serve as the first point of contact for educators and administrators, providing exceptional support for curriculum implementation and troubleshooting inquiries. This role requires a proactive approach to customer service, ensuring smooth communication and identifying opportunities to enhance school experiences. <strong>*The hours for this role are Tuesday through Saturday 3 PM - 12 PM*</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Provide personalized support to schools, addressing curriculum implementation and operational inquiries.</p><p>• Respond to questions related to program details, curriculum guidance, and purchasing or order statuses.</p><p>• Assist with school registration processes and resolve equipment or software-related issues.</p><p>• Deliver Tier 1 IT support and guide users through system and site navigation.</p><p>• Identify opportunities for additional services or products that align with school needs.</p><p>• Collaborate with team members to resolve complex issues and ensure customer satisfaction.</p><p>• Maintain detailed records of interactions and tasks using a customer relationship management tool.</p><p>• Perform administrative tasks and support team projects as needed.</p><p>• Meet established service level, productivity, and quality goals.</p><p>• Recommend innovative solutions and emerging trends to improve processes.</p>
We are looking for a meticulous Member Services Representative to join our team in Carmel, Indiana. In this Contract-to-Permanent position, you will play a key role in providing exceptional customer service while maintaining accuracy and efficiency in a fast-paced environment. This role requires someone who can handle frequent interruptions and consistently deliver high-quality results.<br><br>Responsibilities:<br>• Process and input data with speed and precision to meet performance standards.<br>• Respond to customer inquiries and provide accurate information in a focused and attentive manner.<br>• Manage multiple tasks effectively, even in an environment with frequent interruptions.<br>• Maintain and organize records, files, and documents for easy access and retrieval.<br>• Collaborate with team members to ensure seamless service delivery.<br>• Utilize Microsoft Word and Excel to complete various administrative tasks.<br>• Perform basic office duties such as copying, filing, and emailing as needed.<br>• Uphold confidentiality and accuracy in handling sensitive information.<br>• Adapt to changing priorities while maintaining a high level of productivity.
<p>We are looking for a Project Assistant with Customer Service and Administrative experience to join our team in the Mechanicsburg area. In this role, you will be responsible for providing exceptional support to customers, project management, data entry and administrative support. This position requires a motivated and detail-oriented individual who excels in communication and thrives in a dynamic work environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to customer inquiries.</p><p>• Prepare accurate quotations and process sales orders, purchase orders, and invoices efficiently.</p><p>• Coordinate with suppliers and manufacturers to obtain product details, pricing, and availability.</p><p>• Maintain and update customer records to ensure accurate documentation and seamless follow-up.</p><p>• Perform order entry.</p><p>• Collaborate with manufacturers to expedite orders and meet customer deadlines.</p><p>• Support the sales team by tracking orders, managing delivery schedules, and addressing customer requests.</p><p>• Provide technical support, product recommendations, and detailed information to customers.</p><p>• Handle additional administrative tasks to support both sales and service departments.</p>
<p>We are looking for a detail-oriented Sales Support Specialist to join our team on a contract basis in <strong>Appleton, WI</strong>. In this role, you will play a key part in ensuring seamless customer experiences by providing assistance with post-sales activities, order management, and account support. This position is ideal for someone who thrives in a fast-paced environment and enjoys collaborating with customers and internal teams. Spanish/English bilingual skills are required to ensure clear communication with our diverse customer base.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Handle customer inquiries and provide timely support to resolve issues related to orders and accounts in both English and Spanish.</li><li>Process and manage customer orders efficiently, ensuring accuracy and prompt delivery.</li><li>Collaborate with the sales team to deliver exceptional post-sales support and maintain strong client relationships.</li><li>Assist customers with product information, order tracking, and account updates.</li><li>Maintain accurate records and documentation for customer accounts and transactions.</li><li>Respond to inbound sales inquiries and offer detailed information to promote customer satisfaction.</li><li>Perform data entry tasks related to orders and account management with precision.</li><li>Identify opportunities to improve processes and enhance customer service.</li><li>Communicate effectively with internal teams to address customer needs and ensure smooth operations.</li></ul><p><br></p>
<p>We are looking for an experienced Sales Support specialist to join our team in Santa Barbara, California. In this role, you will play a vital part in assisting the sales team, ensuring seamless operations and excellent customer service. This position requires strong organizational skills and the ability to handle multiple tasks efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with the sales team to provide administrative support and streamline operations.</p><p>• Manage post-sales activities, ensuring customer satisfaction and resolving any issues.</p><p>• Handle inbound and outbound sales inquiries, delivering prompt and attentive responses.</p><p>• Process and track order entries, maintaining accuracy and attention to detail.</p><p>• Assist in preparing sales documentation and reports for internal use.</p><p>• Coordinate communication between departments to ensure timely delivery of products and services.</p><p>• Support lead generation efforts by identifying potential customers and opportunities.</p><p>• Maintain up-to-date knowledge of company products and services to assist customers effectively.</p><p>• Monitor sales performance metrics and provide insights to improve processes.</p><p>• Address customer concerns and provide solutions to enhance their experience.</p>
<p>We are looking for a skilled and detail-oriented Patient Service Representative to join our team in Syracuse, New York. This is a Contract-to-permanent position within the healthcare industry, offering an excellent opportunity to contribute to patient care and administrative efficiency. The ideal candidate will play a vital role in ensuring smooth clinic operations and providing exceptional service to patients.</p><p><br></p><p>Responsibilities:</p><p>• Prepare patient charts by printing facesheets, organizing documents into folders, and gathering required consult materials.</p><p>• Ensure all necessary clinical information is readily available for patient visits.</p><p>• Submit and monitor the status of Release of Information forms generated during the checkout process.</p><p>• Actively manage and maintain a full schedule for Nurse Practitioners to optimize clinic operations.</p><p>• Provide backup support for patient check-in processes as needed.</p><p>• Coordinate schedules and appointments to enhance workflow and minimize disruptions.</p><p>• Utilize CRM tools such as EPIC for accurate record-keeping and patient data management.</p><p>• Answer inbound calls professionally and assist with patient inquiries.</p><p>• Generate charts and graphs to support reporting and documentation needs.</p>
Seeking an experienced Sales Coordinator to support the Customer Service Team in Ann Arbor MI. This role is. The ideal candidate is team-oriented, detail-oriented, highly organized, and detail oriented, with strong administrative, customer service, and sales communication skills. The position requires comfort working in fast-paced environments and the ability to collaborate effectively within a small team structure. Pay up to $24/hr depending on experience. This role is HYBRID. <br><br>Key Responsibilities: <br>• Respond promptly to customer inquiries via phone and email <br>• Prepare and send warranty quotes and invoices following established procedures and pricing <br>• Process purchase orders, enter payments, and update account records <br>• Track customer correspondence and maintain accurate data in internal systems <br>• Support the creation and maintenance of process documents and customer communication materials <br>• Assist with preparing reports and status updates for management <br>• Coordinate with internal departments to address customer needs and resolve issues <br>• Perform other administrative duties as assigned and strong customer service<br>• Conduct proactive outreach to customers following system purchases <br>• Communicate warranty benefits and terms effectively to drive sales <br>• Follow up with customers as warranty expiration dates approach to facilitate renewals <br>• Track customer information and status in internal systems <br>• Recommend new opportunities and trends based on reports and customer feedback <br>Marketing Support <br>• Assist with marketing initiatives and campaign support as needed <br>• Contribute to customer communication materials and promotional content <br>Team Collaboration <br>• Work collaboratively within a two-person team environment, requiring excellent interpersonal skills <br>• Maintain constant communication with team members via Microsoft Teams throughout the workday <br>• Coordinate efforts to ensure seamless customer experience and operational efficiency <br>Compensation & Benefits <br>• Associate degree or equivalent experience <br>• Strong organizational skills with attention to detail <br>• Clear written and verbal communication abilities with sales acumen <br>• Proficiency in Microsoft Office (including Teams) and familiarity with CRM systems are preferred <br>• Ability to prioritize, multitask, and work both independently and collaboratively <br>• Experience in processing orders, invoices, or contracts is a plus <br>• Comfort with sales conversations and customer relationship building Minimum Requirements <br>• At least 2 years in an administrative, customer service, or sales support role <br>• Proficient in English communication with strong phone presentation skills <br>• Skilled in Microsoft Office applications and the Teams platform <br>• detail oriented attitude and excellent phone etiquette <br>• Ability to thrive in a collaborative team environment <br>• Willingness to engage in sales activities and light marketing support <br>Work Environment • Office environment <br>• Standard business hours, Monday through Friday <br>• Collaborative two-person team structure requiring constant communication and coordination <br>• Initial office-based work with potential remote opportunities
We are looking for a dedicated Customer Service Supervisor to join our team on a contract basis in Piedmont, California. In this role, you will lead and manage customer service operations, ensuring efficient workflows, high-quality service delivery, and effective team supervision. This position requires exceptional leadership skills and a strong focus on maintaining customer satisfaction while driving operational success.<br><br>Responsibilities:<br>• Oversee day-to-day operations of the customer service team, ensuring timely and effective responses to client inquiries.<br>• Implement strategies to enhance customer satisfaction and improve service quality.<br>• Train, mentor, and support customer service representatives to achieve performance goals.<br>• Monitor team activities and provide constructive feedback to improve individual and team performance.<br>• Address escalated customer concerns and resolve issues promptly to maintain positive client relationships.<br>• Develop and maintain efficient workflows and processes to optimize team productivity.<br>• Collaborate with other departments to ensure seamless communication and service delivery.<br>• Prepare and analyze reports on team performance and customer feedback to identify areas for improvement.<br>• Ensure compliance with company policies and procedures in all customer interactions.<br>• Foster a positive and organized work environment that encourages teamwork and continuous improvement.
<p>We are looking for a dedicated <strong>Call Center/Customer Service Specialist</strong> to join our team at an <strong>HVAC company.</strong> This is a c<strong>ontract to hire opportunity in Plano, Texas.</strong> In this role, you will handle customer inquiries, provide solutions to issues, and ensure a positive experience for customers interacting with our manufacturing products. This position requires excellent communication skills and a passion for delivering exceptional customer service in a fast-paced call center environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming customer calls, addressing inquiries, processing orders, and resolving technical issues related to company products.</p><p>• Identify and prioritize urgent customer concerns, escalating them to the appropriate department or supervisor as needed.</p><p>• Maintain detailed and accurate records of all customer interactions, including inquiries and complaints.</p><p>• Follow up with customers to confirm that their issues have been resolved and gather feedback on their experience.</p><p>• Stay informed about product updates and industry trends to provide knowledgeable support.</p><p>• Collaborate with team members and other departments to enhance customer satisfaction and streamline processes.</p><p>• Utilize customer service software and tools efficiently to manage inquiries and provide timely solutions.</p><p>• Assist customers in navigating product features and troubleshooting common issues.</p><p>• Contribute to improving overall customer experience by sharing insights and suggestions with the team.</p>
We are looking for a driven and results-oriented Customer Success Specialist to join our team in Irving, Texas. In this Contract-to-Permanent position, you will play a vital role in ensuring exceptional support for first responders and small to medium-sized businesses within the law enforcement community. This dynamic role requires adaptability, a proactive mindset, and a strong commitment to delivering outstanding customer experiences.<br><br>Responsibilities:<br>• Act as a trusted advisor by providing technical and business support to both internal and external customers.<br>• Diagnose and resolve customer issues quickly and effectively, ensuring minimal disruption.<br>• Maintain high levels of customer satisfaction through empathetic communication and superior service.<br>• Accurately manage and verify customer account information to ensure compliance and accuracy.<br>• Collaborate with cross-functional teams, including Customer Experience, Development, Sales, Product, and Marketing, to address customer needs.<br>• Create and maintain comprehensive documentation, including processes, procedures, and guides, to support both customers and internal teams.<br>• Escalate complex issues while maintaining ownership and accountability for resolution.<br>• Gather and share customer feedback to help drive improvements in products and processes.
<p>We are looking for a dynamic and customer-focused individual to join our team as a Sales/Customer Service Support Specialist in Austin, Texas. In this contract role, you will play a key part in supporting sales processes, managing client communications, and ensuring the smooth operation of various administrative tasks. The position offers a hybrid work model, allowing two days of remote work per week, and includes a comprehensive training program to set you up for success.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional support to sales managers by managing customer accounts, coordinating shipments, and handling pricing approvals.</p><p>• Maintain clear and precise communication with over 100 customers to build and foster strong relationships.</p><p>• Assist in registering and updating information in company systems and ensure data accuracy.</p><p>• Manage billing functions and ensure timely invoicing and payment processing.</p><p>• Coordinate with internal teams to ensure seamless operations and timely responses to customer inquiries.</p><p>• Utilize CRM systems and other software tools, including Microsoft Excel and SAP, to organize and track data efficiently.</p><p>• Prioritize tasks effectively to meet deadlines and support the team’s overall success.</p><p>• Contribute to a collaborative and team-oriented work environment.</p><p>• Handle multiple tasks simultaneously with a keen attention to detail and accuracy.</p>
<p>Robert Half is partnering with a well-established organization in the Quad Cities to add a <strong>Customer Support Lead</strong> to their growing team. This is a great opportunity for a service-focused professional who enjoys helping others, thrives in a collaborative environment, and is looking to expand their career within customer support.</p><p><br></p><p><strong><u>About the Role:</u></strong></p><p>As a Customer Support Lead, you’ll serve as the first point of contact for customers by handling inbound calls and supporting a wide range of needs. You’ll provide accurate information, resolve issues, and deliver outstanding service while identifying opportunities to connect customers with products and services that fit their goals. This role also serves as a go-to resource for teammates, assisting with escalated inquiries and contributing to process improvements that enhance the overall customer experience.</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><p>• Respond to customer inquiries related to accounts, services, and online platforms.</p><p>• Resolve issues with professionalism and efficiency, focusing on first-contact resolution.</p><p>• Build strong relationships with customers, recommending products or services to support their needs.</p><p>• Accurately document interactions while following company and compliance guidelines.</p><p>• Support team members with escalated or complex issues, acting as a subject matter expert.</p><p>• Participate in training, meetings, and continuous learning opportunities.</p><p>• Contribute ideas for service improvements and more efficient workflows.</p><p><br></p><p><strong><u>Why You’ll Love It Here:</u></strong></p><p>• Supportive, team-focused work environment.</p><p>• Opportunities for career growth and skill development.</p><p><br></p><p>If you’re ready to bring your customer service expertise to a respected organization in the QC and take on a leadership role in a dynamic contact center, we’d love to connect with you.</p>
<p>We are looking for a Patient Service Representative to join our team. In this role, you will be the primary point of contact for patients, helping them understand and resolve their account balances. We're looking for someone with excellent communication skills who can provide a positive and empathetic experience for every patient.</p><p><br></p><p>Hours: Monday - Friday 8am - 5pm</p><p><br></p><p>Responsibilities for the position include the following:</p><ul><li>Answer customer calls with a positive and professional attitude.</li><li>Provide accurate and helpful information.</li><li>Efficiently resolve customer issues and concerns.</li><li>Document customer interactions and update account records.</li><li>Maintain an energetic and upbeat demeanor throughout the workday</li><li>Uphold a positive, self-motivated attitude while complying with all regulations and agreements.</li><li>Utilize strong organizational, communication, and computer skills, including expertise in Microsoft Office.</li><li>Build and maintain positive relationships with clients, colleagues, and management to protect the company's reputation.</li></ul>
<p>Robert Half is partnering with a mission-driven nonprofit organization to find a dedicated and compassionate Call Center Representative. This role is perfect for a customer-focused individual who thrives on providing exceptional service while contributing to the meaningful work of a nonprofit organization. If you enjoy helping others, possess strong communication skills, and are motivated to make a difference in a community-focused organization, this opportunity might be for you!</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Answer incoming calls from donors, members, and the public, providing friendly and professional service.</li><li>Resolve inquiries or concerns regarding the nonprofit’s programs, services, or policies quickly and efficiently.</li><li>Maintain accurate records of calls, interactions, and resolutions in the database system.</li><li>Provide information regarding donation processes, volunteer opportunities, and community events as needed.</li><li>Triage calls and escalate complex issues to the appropriate departments.</li><li>Participate in outreach efforts to strengthen donor relations and program satisfaction, as necessary.</li><li>Ensure sensitive donor data and other confidential information are handled securely and with discretion.</li></ul><p><br></p>
Job purpose<br>M-F 9am-6pm<br><br>The Customer Service Representative will assist the Branch Manager with overall operations of the branch office, in particular, customer relations, accounts building and compliance. The CSR will perform in accordance with RMC’s Mission, Vision and Shared Values.<br><br>Duties and responsibilities<br><br>• Develop and improve customer relations and provide exceptional service to all customers. <br>• Grow account volume through good judgment and effective customer solicitations at counter and by telephone.<br>• Comply with all company policies and all State and Federal lending regulations; title recording and maintain report.<br>• Minimize delinquent debt through appropriate telephone collection activities.<br>• Post all payments and fees to customer accounts in compliance with Company Policy. <br>• Data entry of loan application and documents. <br>• Take and process credit loan applications. Sign checks for loans, branch expenses and money remittances. Close loans as directed by the Manager.<br><br><br>Minimum Qualifications<br><br>• High School Diploma or Equivalent.<br>• Computer literacy.<br>• Data entry proficiency.<br>• Basic math.<br>• Must criminal all candidates required to undergo background check.<br><br>Preferred Qualifications<br><br>• Experience in a public-facing position.<br>• Experience in consumer finance industry.<br><br>Critical Competencies<br><br>• Demonstrated customer service skills.<br>• Excellent verbal (phone and in-person) communication skills.<br>• Customer service oriented with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers.<br>• Calm under pressure.<br>• Proven ability to multi-task.<br>• High degree of integrity.<br>• Communicates with confidence.<br>• Sales mentality.<br><br>Working conditions<br><br>This position works in a Branch office providing customer services to customers and potential customers in person and over the phone. The CSR typically works 9am to 6pm Monday through Friday with some Saturdays required. Overtime may be required.<br><br>Physical requirements<br><br>The CSR spends the majority of the time sitting while performing work on a computer. Heavy data entry.
<p>We are looking for a skilled HR Contact Center Representative to join our team in Charlotte, North Carolina. In this role, you will provide exceptional support to employees during the open enrollment period, ensuring inquiries are resolved efficiently and accurately. This is a long-term contract position where your expertise in HR processes and benefits coordination will be highly valued.</p><p><br></p><p>Responsibilities:</p><p>• Respond to high volumes of inbound calls, addressing employee inquiries related to open enrollment and benefits.</p><p>• Assist employees with navigating HR systems and resolving issues efficiently.</p><p>• Provide guidance on benefits administration, including medical, dental, and other employee plans.</p><p>• Verify employee benefits and ensure accurate documentation within HR systems.</p><p>• Manage multiple systems and screens simultaneously to deliver timely support.</p><p>• Handle sensitive information in compliance with HIPAA regulations.</p><p>• Collaborate with team members to improve service delivery and streamline processes.</p><p>• Maintain a thorough understanding of company policies and procedures to provide accurate information.</p><p>• Support onboarding processes by answering questions and offering assistance.</p><p>• Ensure all employee interactions are handled with attention to detail and focused on delivering excellent customer service.</p>
<p>We are looking for a highly motivated <strong><em>Customer Experience Specialist</em></strong> to join our team in Honolulu, Hawaii. This is a permanent position, offering an excellent opportunity for a detail-oriented individual with a strong background in customer service and administrative support. The ideal candidate will thrive in a fast-paced environment and demonstrate exceptional communication and organizational skills.</p><p><br></p><p>Responsibilities:</p><p>• Deliver outstanding customer service by responding to inquiries and assisting callers with their needs.</p><p>• Process incoming and outgoing mail efficiently and accurately.</p><p>• Provide comprehensive client support to ensure a positive customer experience.</p><p>• Perform a variety of administrative tasks, including record management and data entry.</p><p>• Manage email correspondence professionally across multiple platforms.</p><p>• Offer solutions to customer concerns while maintaining a high level of satisfaction.</p><p>• Collaborate with team members to meet daily deadlines and achieve organizational goals.</p><p>• Adapt to assigned duties and responsibilities as needed to support operational requirements.</p>
<p>We are looking for a motivated Customer Service Supervisor to lead a dynamic team. This role offers an exciting opportunity to oversee customer service operations while ensuring exceptional service quality and efficiency. You will play a pivotal role in managing workflows, resolving inquiries, and driving process improvements. This position offers a competitive salary between $70,000 and $80,000. The benefits include Healthcare (Health, Vision, Dental), HSA dollar for dollar match, Paid Holidays Off, 2 weeks PTO, Short/Long Term Disability 100% Company Paid, Life Insurance 100% Company Paid, 401K, and Employee Discounts. </p><p><br></p><p>Responsibilities:</p><p>• Oversee daily workflow and ensure customer service operations are running smoothly.</p><p>• Approve expedited shipping for replacements and warranty claims as necessary.</p><p>• Process order cancellations and warranty replacement orders using internal systems.</p><p>• Address and resolve representative inquiries to support issue resolution.</p><p>• Review and release orders placed on hold to maintain efficient processing.</p><p>• Create and process accounting-related documents for wholesale, dropship, and marketplace accounts.</p><p>• Identify and correct errors in orders, including line, header, and address discrepancies.</p><p>• Monitor queues and track inbound call volumes to optimize team responsiveness.</p><p>• Approve partial refunds and ensure proper documentation is maintained.</p>
<p>Robert Half has a brand new direct-hire opportunity for a Client Services Associate for a financial services firm based on Columbia, MD. This role will support a great team with some of the best in the industry. Candidates with prior experience in financial services with strong customer service experience are encouraged to apply! If interested, or if you have questions, please contact Cody Marshall at Robert Half to learn more. </p><p><br></p><p>Description</p><ul><li>Provide support to financial advisors</li><li>Maintain relationships with new and existing accounts</li><li>Coordinate meetings internally and externally</li><li>Perform related research as necessary to ensure team is set up for success</li><li>Maintain client database system</li><li>Handle administrative support work for team</li><li>Special projects as assigned by leadership</li></ul><p><br></p>
We are looking for a dedicated Customer Service Specialist to join our team in Syracuse, New York. This is a Contract-to-Permanent opportunity, ideal for professionals passionate about providing exceptional support and ensuring customer satisfaction. The role involves handling customer inquiries, managing requests efficiently, and maintaining accurate documentation.<br><br>Responsibilities:<br>• Respond promptly to inbound calls, addressing customer inquiries and resolving issues effectively.<br>• Process orders accurately and ensure all customer requests are entered into the system properly.<br>• Maintain detailed and organized records of all customer interactions and transactions.<br>• Identify potential issues and provide timely solutions to enhance customer experience.<br>• Conduct research using computer systems to resolve customer concerns and deliver accurate information.<br>• Navigate multiple monitors and resolutions seamlessly while managing customer interactions.<br>• Communicate professionally and empathetically with customers to build trust and rapport.<br>• Handle both inbound and outbound calls as necessary to meet customer needs.<br>• Collaborate with team members to ensure consistent and high-quality service delivery.
<p>We are seeking a detail-oriented and highly organized Construction Administrator to join our team in Deerfield Beach, Florida. The ideal candidate will serve as a vital link between project managers, field teams, and leadership, ensuring the seamless execution of administrative tasks throughout the construction project lifecycle. This role offers an excellent opportunity for a proactive professional to contribute to the success of a variety of construction projects while honing administration and communication skills.</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>Project Documentation Management:</p><p><br></p><p>Maintain and organize construction project files, contracts, change orders, invoices, and other essential documents.</p><p>Ensure compliance with company standards and procedures regarding document control.</p><p><br></p><p>Administrative Coordination:</p><p><br></p><p>Support project managers and field teams by scheduling meetings, handling correspondence, and tracking deadlines.</p><p>Prepare and distribute project status reports, budgets, and schedules as needed.</p><p><br></p><p>Permit and Compliance Tracking:</p><p><br></p><p>Assist with obtaining necessary permits for construction projects and ensure ongoing compliance with local regulations.</p><p>Track expiration dates and facilitate renewals for all necessary licenses and certifications.</p><p><br></p><p>Vendor and Contractor Support:</p><p><br></p><p>Act as a liaison between vendors and contractors to process invoices, coordinate deliverables, and confirm scheduling.</p><p>Monitor subcontractor compliance with insurance, safety, and contractual obligations.</p><p><br></p><p>Procurement and Inventory Oversight:</p><p><br></p><p>Coordinate material orders and deliveries to construction sites.</p><p>Assist with managing inventory to ensure availability of necessary tools and resources for projects.</p><p><br></p><p>Financial Administration:</p><p><br></p><p>Process invoices, verify accuracy, and maintain records for smooth accounting workflows.</p><p>Track project budgets and expenses, providing regular updates to stakeholders.</p><p><br></p><p>Customer and Stakeholder Communication:</p><p><br></p><p>Respond to stakeholder inquiries and provide status updates regarding project progress and concerns.</p><p>Collaborate with clients, vendors, and internal teams to ensure clear communication and expectations alignment.</p><p>Software Utilization:</p><p><br></p><p>Utilize construction management software (e.g., Procore, Buildertrend, CMiC) for project tracking and coordination.</p><p>Master tools like Microsoft Office and Google Workspace for administrative tasks and reporting.</p><p><br></p>
<p>Are you passionate about assisting others and providing excellent customer service? As a Helpline Agent, you will be the first point of contact for individuals seeking support. You’ll use your communication and problem-solving skills to address customer inquiries, resolve issues, and ensure a positive experience. This is a dynamic role that offers opportunities to grow professionally while making a meaningful impact.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Answer incoming calls, emails, and messages promptly and professionally.</li><li>Identify customer needs and guide them to appropriate solutions or resources.</li><li>Troubleshoot and resolve customer concerns or escalate more complex issues for further assistance.</li><li>Maintain accurate and detailed records of customer interactions in the company's system.</li><li>Consistently deliver a high level of customer service, striving for first-call resolution.</li><li>Stay updated on company processes, services, and tools to provide accurate and current information to customers.</li></ul><p><br></p>
