<p>Robert Half is partnering with a client seeking a <strong>Bilingual Customer Service Representative (English/Spanish)</strong> to join their growing team. This role focuses on assisting customers with inquiries, orders, and account updates while ensuring a positive experience.</p>
<p>Client Service Associate</p><p>Are you passionate about delivering outstanding customer service in the financial services industry? We are seeking a Client Service/Account Management Associate to provide efficient support to clients, advisors, and external parties while ensuring high client satisfaction.</p><p>Key Responsibilities</p><p>· Enter and maintain accurate client information in firms systems.</p><p>· Review new business, renewals, and endorsements for accuracy.</p><p>· Respond to client inquiries promptly and professionally.</p><p>· Assist with rating new business and providing marketing recommendations.</p><p>· Prepare proposals to help clients understand their options.</p><p>· Follow up on outstanding items and manage open activities.</p><p>· Identify cross-selling and up-sale opportunities.</p><p>· Report and monitor claims, ensuring proper follow-up per procedures.</p><p>· Maintain up-to-date knowledge of policies.</p><p>· Build strong relationships with 3rd parties, producers, and teammates.</p><p>Qualifications</p><p>· Preferred Experience: Client support in financial services with insurance industry experience.</p><p>· Licensing: State insurance license (or willingness to obtain).</p><p>· Technical Skills: Proficiency with systems, Microsoft Office, and data entry.</p><p>· Soft Skills: Strong communication, customer service focus, and organizational abilities.</p><p>This role offers the chance to make a meaningful impact while working in a collaborative, fast-paced environment.</p><p>Ready to Apply? Contact Douglas Rickart at 612-249-0330, connect with him on LinkedIn, or click the application link to get started!</p><p><br></p>
<p>We are looking for a motivated Sales Representative to join our client's team and drive business growth. This role focuses on building client relationships, identifying opportunities, and achieving sales goals.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Establish and maintain positive relationships with new and existing clients to foster long-term partnerships.</li><li>Actively seek out and pursue sales opportunities in target markets and industries.</li><li>Understand customer requirements and recommend tailored products or solutions to meet their needs.</li><li>Prepare and deliver compelling sales presentations and product demonstrations.</li><li>Negotiate terms and close deals to achieve or exceed sales objectives.</li><li>Work closely with internal teams, including marketing, operations, and customer support, to ensure a seamless client experience.</li><li>Represent the company at trade shows, conferences, and client meetings to showcase products and services.</li></ul><p><br></p>
<p>We are looking for a dedicated Patient Access Representative to join our clients' team in Templeton, California. In this contract role, you will play a vital part in ensuring seamless coordination of outpatient services, managing patient registrations, and providing excellent customer service. This position requires someone with experience in medical office operations, preferably radiology, and familiarity with systems like Cerner.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and schedule outpatient services to ensure smooth and timely operations.</p><p>• Verify patient registration details and collect financial responsibility information.</p><p>• Provide outstanding customer service to patients, addressing inquiries and concerns with professionalism.</p><p>• Perform clerical tasks such as data entry, file maintenance, and document organization.</p><p>• Monitor and update patient status changes in the computer system.</p><p>• Collaborate with healthcare staff to ensure accurate and efficient processing of patient appointments.</p><p>• Maintain compliance with organizational policies and procedures, including safety protocols.</p><p>• Handle routine assignments within established guidelines while adapting to daily instructions.</p><p>• Offer support in imaging center operations, contributing to an efficient workflow.</p>
<p>We are looking for a dedicated Customer Service Manager to lead and oversee a team of customer service professionals. In this role, you will ensure the seamless execution of the order process from initiation to fulfillment, while fostering a high level of customer satisfaction. The ideal candidate will bring strong leadership skills and a deep understanding of customer service operations.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and manage a team customer service representatives, providing guidance and support to meet performance goals.</p><p>• Oversee the entire order process, ensuring accuracy and timely fulfillment to meet customer expectations.</p><p>• Address and resolve customer inquiries and issues promptly, maintaining high levels of satisfaction.</p><p>• Implement and monitor customer service protocols to ensure consistent delivery of quality service.</p><p>• Train and mentor team members to enhance their skills and improve overall team performance.</p><p>• Collaborate with other departments to streamline processes and enhance operational efficiency.</p><p>• Analyze customer service metrics to identify areas for improvement and implement corrective actions.</p><p>• Handle escalated customer service issues with professionalism and poise.</p><p>• Ensure compliance with company policies and procedures across all customer service activities.</p>
We are looking for a Field Agent Success Specialist to join our team in Dallas, Texas. In this role, you will be responsible for enhancing the support experience for agents by addressing inquiries, offering solutions, and educating them on product features and benefits. This position is ideal for someone who is a strong communicator, self-driven, and passionate about problem-solving and continuous learning. This is a long-term contract opportunity.<br><br>Responsibilities:<br>• Serve as the primary point of contact for agents, addressing their inquiries and providing tailored solutions.<br>• Collaborate with the Product and Development teams to deliver valuable customer feedback and insights.<br>• Analyze incoming data, including reports and broker information, to identify trends and actionable insights.<br>• Participate in product development discussions to ensure user needs are reflected in the roadmap and initiatives.<br>• Investigate and troubleshoot product issues by testing scenarios and simulating user experiences.<br>• Educate agents on new features and functionalities to maximize their understanding and utilization of the platform.<br>• Maintain and update internal databases by recording critical information and status updates.<br>• Share user feedback and effective solutions with team members to foster continuous improvement.<br>• Promote a culture of exceptional agent experiences within the Integrity Platform Support team.
<p>Are you looking to start your healthcare career in a supportive, entry-level environment? This <strong>Patient Access Representative</strong> role offers the perfect opportunity. As a <strong>Patient Access Representative</strong>, you will play a crucial role in managing admissions, verifying insurance, and delivering excellent service. This position is ideal for recent graduates of trade schools or individuals with customer service experience looking to transition into healthcare. With a focus on patient registration and administrative support, the <strong>Patient Access Representative</strong> ensures a positive experience for patients from the moment they walk in.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Greet patients and initiate the registration process in a professional and friendly manner.</li><li>Collect and accurately record payments at the point of service.</li><li>Verify insurance coverage and identify financial resources for patients.</li><li>Obtain and process necessary documentation for billing and compliance.</li><li>Handle routine patient concerns and service recovery, escalating complex issues appropriately.</li><li>Maintain communication with staff, physicians, patients, and guests via phone, email, or in person.</li><li>Meet individual productivity goals and performance metrics as assigned by department leadership.</li><li>Support all operational areas within Patient Access Services.</li></ul>
<p>We are looking for a highly motivated <strong><em>Customer Experience Specialist</em></strong> to join our team in Honolulu, Hawaii. This is a permanent position, offering an excellent opportunity for a detail-oriented individual with a strong background in customer service and administrative support. The ideal candidate will thrive in a fast-paced environment and demonstrate exceptional communication and organizational skills.</p><p><br></p><p>Responsibilities:</p><p>• Deliver outstanding customer service by responding to inquiries and assisting callers with their needs.</p><p>• Process incoming and outgoing mail efficiently and accurately.</p><p>• Provide comprehensive client support to ensure a positive customer experience.</p><p>• Perform a variety of administrative tasks, including record management and data entry.</p><p>• Manage email correspondence professionally across multiple platforms.</p><p>• Offer solutions to customer concerns while maintaining a high level of satisfaction.</p><p>• Collaborate with team members to meet daily deadlines and achieve organizational goals.</p><p>• Adapt to assigned duties and responsibilities as needed to support operational requirements.</p>
The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer service skills.<br> <br>Essential duties and responsibilities include the following. Other duties may be assigned.<br>1. Responsible for answering inbound communications via phone and email, with the possibility of chat and social media, and responding to multi-channel requests/inquiries as prescribed by Service Level Agreements (SLAs) with a high degree of professionalism. <br>2. Daily contact with agencies and consultants, travel industry suppliers, and their respective luxury clientele.<br>3. Execute Tier 1 troubleshooting steps to provide first call resolution when possible.<br>4. Escalate complicated issues to Tier 2 groups as appropriate and monitor their resolutions.<br>5. Work request queue cases in a timely, efficient, and thorough manner ensuring complete documentation of troubleshooting, reproduction steps, plus any measures taken toward resolution.<br>6. Support and educate Virtuoso network in the use of all Virtuoso sales tools, processes, and programs by assisting with general questions related to Virtuoso technology, products, events, and services.<br>7. Contribute to Virtuoso’s knowledge base by documenting processes and drafting “How-To” instructions and FAQs for various recurring tasks. <br>8. Support Virtuoso in promotional campaigns and marketing by executing outbound call campaigns as assigned.<br> <br>Educational and Skills Requirements:<br>• High School diploma<br>• 2-4 years of experience in Service Center environment<br>• 2-4 years of experience in customer service<br>• Excellent verbal and written communications skills in English required<br>• Excellent verbal and written communications skills in Spanish preferred<br>• Experience in travel or hospitality industries highly preferred<br>• Ability to identify solutions based on established processes and procedures <br>• Excellent verbal and written communication skills are required<br>• Proficiency with Microsoft Office, Outlook, CRM, and ticketing/tracking systems required<br>• Organized with the ability to multitask, prioritize, and problem solve required; operational administrative experience a plus<br>• Able to collect and analyze complex information, problem solve, and make decisions <br>• Strong skills in inspiring the win-win-win <br> <br>Travel Requirements:<br>• Travel is rarely required for this position (0-1 trips per year).<br>• Any travel will be entirely domestic.<br> <br>Type/Nature of Contacts:<br>• Internal: Key job contacts are primarily with clerical and technical personnel and managers outside of the job’s immediate work unit/department.<br>• External: Daily contact with vendors, partners, and members (agency owners & advisors).
<p><strong><u>Customer Service Specialist</u></strong><em> - dynamic company and culture!</em></p><p>Are you detail-oriented, adaptable, and eager to contribute to a dynamic team? Join a leading manufacturing business in the New London, CT area with exciting growth opportunities in a Customer Service Lead role. If you excel in data entry, thrive in dynamic environments, and have experience in manufacturing or ERP systems, this position could be perfect for you.</p><p><br></p><p>*Fully onsite, 5 days per week in the office*</p><p><br></p><p><em><u>Position Overview:</u></em></p><p>• Accurately input customer orders and related data into the system to ensure error-free processing.</p><p>• Monitor order status, address issues promptly, and coordinate with internal departments to resolve discrepancies.</p><p>• Perform general administrative tasks, including filing, documentation, and generating reports.</p><p>• Work closely with production and shipping teams to guarantee timely delivery and fulfillment of orders.</p><p>• Utilize ERP system to manage orders, inventory, and customer information effectively.</p><p>• Maintain clear and precise communication with customers to address inquiries and provide updates.</p><p><br></p><p><strong>Qualifications:</strong></p><ul><li><strong>Education/Experience:</strong> 3+ years of relevant experience.</li><li><strong>Skills:</strong> ERP system preferred, proficient with MS Suite; solution-driven mindset.</li><li><strong>Personality Traits:</strong> Quick learner, adaptable, detail-oriented, organized, eager, and enthusiastic.</li></ul><p><strong> </strong></p><p><strong>Why Join Us?</strong></p><ul><li>Work in a collaborative team environment with opportunities for growth.</li><li>Be a part of an organization with an awesome culture and top-notch benefits</li></ul><p><br></p><p><strong>To be considered</strong>, apply today or email your resume to <strong><u>Drew.Schroll@RobertHalf com. </u></strong></p><p><br></p>
<p>Are you a people person who thrives in a fast-paced environment? Do you love solving problems and delivering top-notch customer service? Join our growing team in <strong>Camp Hill</strong>, where every call is an opportunity to make someone’s day a little better!</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Engage with customers over the phone, email, and chat — providing excellent service with a smile (even when they can’t see it!)</li><li>Handle inquiries, troubleshoot issues, and provide accurate information about products and services</li><li>Document customer interactions efficiently and accurately in our system</li><li>Collaborate with teammates and supervisors to continuously improve the customer experience</li><li>Meet or exceed performance goals in quality, productivity, and customer satisfaction</li></ul><p><br></p>
<p>Our client is seeking a friendly and organized Front Desk Coordinator to manage the reception area and serve as the first point of contact for clients, visitors, and staff. The Front Desk Coordinator will be responsible for creating a welcoming environment while overseeing front desk operations and administrative tasks. The ideal candidate is detail-oriented, proactive, and has excellent communication skills to ensure smooth daily office activity.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet visitors and clients promptly and professionally, ensuring a warm and inviting experience.</li><li>Manage the reception area, keeping it clean and organized to reflect a positive office image.</li><li>Operate the switchboard and route calls to appropriate team members, taking accurate messages as needed.</li><li>Oversee appointment scheduling, meeting coordination, and conference room reservations.</li><li>Respond to inquiries from clients and visitors, providing helpful information or guidance.</li><li>Manage incoming and outgoing correspondence, including packages, letters, and emails.</li><li>Perform administrative duties such as filing, data entry, and maintaining office records.</li><li>Coordinate with office staff to ensure timely communication and effective workflow.</li><li>Monitor and maintain office supplies inventory, ordering as needed.</li><li>Assist in organizing team events, meetings, and special projects.</li></ul><p><br></p>
We are looking for a dedicated and detail-oriented Customer Experience Specialist to join our team in Elmhurst, Illinois. In this role, you will handle customer interactions, manage inquiries, and ensure smooth order processing to support our operations in the railroad transportation industry. This is a long-term contract opportunity, ideal for someone with a passion for providing exceptional customer service and a knack for building strong relationships.<br><br>Responsibilities:<br>• Prepare accurate and competitive price quotations for both prospective and existing customers.<br>• Process and enter customer orders into the enterprise resource planning system, ensuring all required documentation is attached.<br>• Respond promptly to inquiries about pricing, orders, shipments, deliveries, and invoices, providing accurate and helpful information.<br>• Serve as the primary liaison between customers and internal teams, fostering strong and effective working relationships.<br>• Maintain and update customer and order information in the system, ensuring data accuracy and completeness.<br>• Attend industry meetings and trade association events to stay informed about market trends and opportunities.<br>• Assist with accounts receivable collections by collaborating with customers to resolve outstanding payments.<br>• Identify and report market opportunities while addressing potential challenges that could impact business operations.<br>• Handle incoming calls and direct them to the appropriate team or individual efficiently.<br>• Support administrative tasks such as filing sales order documentation and organizing records.
<p>We are looking for a dedicated Customer Experience Specialist to join a client for a 6-month contract in Overland Park, Kansas. In this long-term contract role, you will play a pivotal part in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing comprehensive support. This position offers an exciting opportunity to contribute to improving customer experiences while collaborating with internal teams to enhance processes.</p><p><strong>This is a Hybrid Opportunity- Monday's and Friday's remote, Tuesday's, Wednesday's, Thursday's in office. 8am-5pm.</strong></p><p><br></p><p>-Establish a working relationship with our customers by communicating via mail, telephone, or personally with customer or company employee by performing the following duties.</p><p>-Serve as a primary contact to clients, merchants and customers providing timely, accurate and comprehensive responses and resolution to common questions and issues regarding supported programs, systems, processes and procedures.</p><p>-Illustrate initiative; proactively contact customers and merchants to address issues (e.g: rejections, disputes, authorizations, technical needs, potential account issues, etc.).</p><p>-Dedicated to actively engage in building rapport with internal and external parties to provide an excellent customer experience resulting in increased program usage.</p><p>-Route escalated requests and unresolved issues to the appropriate team members (e.g.: tier 2 or 3 or Leadership).</p><p>-De-escalate challenging customers, clients or merchants and provide exceptional customer support.</p><p>-Record customer interaction details, comments, and complaints within the CRM system.</p><p>-Required to meet or exceed department metrics, program Service Level Agreements and department Service Level Standards.</p><p>-Provide insight and feedback for client quarterly business reviews and collaborate with team and leadership to create action plans from feedback received from client to improve program satisfaction.</p><p>-Provide feedback and collaborate with other team members to improve training and documentation for processes and procedures.</p><p>-Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude.</p><p>-Contribute to a culture of excellence by adhering to expectations for metrics and SLAs, participating in ongoing learning sessions and collaborating regularly with the team.</p><p>-Participate in skip level meetings with Leadership to provide team, personal and program feedback; system program and role recommendations for improvements; requests for resources/tools for role, program, and system; effectively communicate needs from Leadership.</p><p>-Accept the need for change and adapt positively to internal and external changes.</p><p>-Provide feedback and assistance for processes and procedures for new program implementations.</p><p><br></p><p>Daily Tasks</p><p>-All expectations consistently demonstrated in an accurate, comprehensive and timely manner.</p><p>-Answer external and internal inquires via phone, email, etc (including, but not limited to: basic data entry, dispute resolution, transaction processing issues, process and procedure questions.</p><p>-Complete account and user updates.</p><p>-Send confirmation/approval communications.</p><p>-Complete account onboarding steps.</p><p>-Create and distribute applicable new launch announce</p>
<p>We are looking for a dedicated Sales Support Administrator to manage and grow relationships with key clients in the food manufacturing industry. Based near Rosemont, IL this role involves working closely with customers across the foodservice and retail sectors to ensure satisfaction and drive revenue growth. If you have a strong background in customer service and supply chain management, we encourage you to apply. This position is 100% on-site. This position requires travel to client, tradeshows and conferences.</p><p><br></p><p>Responsibilities:</p><p>• Oversee a portfolio of national accounts, ensuring client needs are met and relationships are strengthened.</p><p>• Build and nurture strong partnerships with customers in both foodservice and retail markets.</p><p>• Identify opportunities for growth within accounts and negotiate favorable terms to increase revenue.</p><p>• Analyze market trends and commodity prices to guide strategic pricing and contract decisions.</p><p>• Collaborate with internal teams to ensure smooth supply chain operations and resolve any logistical challenges.</p><p>• Address customer inquiries promptly through email and phone, providing effective solutions and support.</p><p>• Maintain accurate records of customer contracts, quotes, and invoices to ensure seamless account management.</p><p>• Lead regular meetings with clients to discuss performance metrics and address any concerns.</p><p>• Proactively implement strategies to enhance customer retention and satisfaction.</p>
<p>Are you a compassionate individual who thrives in helping people in need? We are seeking a passionate and customer-focused <strong>Bilingual Call Center Agent</strong> to join our helpline team. This position is an opportunity to make a meaningful difference in the lives of individuals seeking critical support and assistance. The ideal candidate will be fluent in <strong>Spanish</strong> and represent our organization's mission of providing life-changing services to diverse communities.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to a high volume of incoming calls on the organization's helpline with professionalism, empathy, and efficiency.</li><li>Provide callers with accurate information about the nonprofit's services and other community resources available to assist in their unique circumstances.</li><li>Conduct outbound follow-ups for ongoing support, program awareness, or case management as needed.</li><li>Serve as a caring and compassionate resource to address emergency situations and de-escalate heightened emotions over the phone.</li><li>Accurately document all interactions in the organization's CRM system or database to ensure seamless service delivery.</li><li>Collaborate with team members and supervisors to provide feedback and suggest improvements to the helpline process.</li><li>Uphold strict confidentiality guidelines and organizational policies when handling sensitive information.</li></ul><p><br></p>
<p>We are looking for a skilled and detail-oriented <strong><u>Customer Service Specialist to join our team on a contract-to-hire basis in Dallas, Texas</u></strong>. In this role, you will handle customer inquiries and purchase orders with precision while fostering strong relationships through exceptional service. This position offers an opportunity to work in a dynamic environment within the electrical test and measuring instruments industry.</p><p><br></p><p>Responsibilities:</p><p>• Process customer purchase orders accurately and ensure timely entry into the company’s system.</p><p>• Coordinate with various internal teams, including sales, procurement, and logistics, to guarantee order fulfillment and prompt delivery.</p><p>• Address and resolve customer concerns related to order discrepancies, returns, and shipping delays with professionalism.</p><p>• Maintain up-to-date records of customer interactions, transactions, and order details in company databases.</p><p>• Acquire and apply technical knowledge of electrical test and measuring instruments to assist customers effectively.</p><p>• Recommend process improvements to streamline order management and enhance customer satisfaction.</p><p>• Handle email correspondence and multi-browser systems to manage customer accounts and inquiries efficiently.</p><p>• Support connectivity-related issues and troubleshoot customer concerns regarding technical products.</p><p>• Utilize tools such as QuickBooks and Microsoft 365 to manage and report customer data accurately.</p><p>• Deliver exceptional customer service in a fast-paced environment while adhering to company standards.</p>
<p>We are looking for a dedicated Membership Representative to join our team in Reston, Virginia. This is a onsite position that offers an excellent opportunity to contribute to a fast-paced environment. The ideal candidate will be meticulous, efficient, and maintain high standards of accuracy.</p><p><br></p><p>Responsibilities:</p><p>• Process and input data quickly and accurately to meet organizational standards.</p><p>• Handle inbound and outbound calls to prospective members.</p><p>• Address and resolve member inquiries in a thorough and timely manner.</p><p>• Manage multiple tasks simultaneously in a fast-paced setting.</p><p>• Maintain organized and up-to-date filing systems for member documentation.</p><p>• Communicate effectively via email and phone.</p><p>• Perform routine administrative tasks, including copying and document handling.</p><p>• Utilize Microsoft Word and Microsoft Excel to create and manage documents and reports.</p><p>• Ensure all member information is handled with confidentiality and care</p><p><br></p>
<p>We are looking for a dedicated Client Services Specialist to join our team in Santa Barbara, California. This contract position involves supporting property management operations by ensuring excellent communication with tenants, residents, and property owners, as well as maintaining high standards of property care and safety. If you thrive in a fast-paced environment and enjoy a mix of administrative and field-based tasks, this role is an excellent opportunity for you.</p><p><br></p><p>Responsibilities:</p><p>• Communicate effectively with tenants and residents, addressing concerns and issuing notices as needed.</p><p>• Conduct property inspections, including exterior reviews, semi-annual interior checks, and move-out assessments.</p><p>• Create and manage work orders to ensure timely and efficient property maintenance.</p><p>• Handle security deposit reconciliations accurately and in compliance with regulations.</p><p>• Develop project scopes, solicit bids, and coordinate project completion with vendors and maintenance teams.</p><p>• Support leasing activities such as marketing properties, drafting leases, and processing applications.</p><p>• Collaborate with vendors, in-house maintenance technicians, and onsite property managers to address operational needs.</p><p>• Perform additional duties as assigned to ensure smooth property management operations.</p>
<p>We are looking for a skilled Collections Representative to join our team in Falls Church, Virginia. This role requires a detail-oriented individual with strong expertise in business-to-business collections and credit analysis. If you thrive in fast-paced environments and excel at maintaining customer relationships while resolving financial matters, this position is an excellent opportunity for you. This is a long term temporary position that could lead to permanent hire. You will be working onsite Monday to Friday 9 am to 5 pm.</p><p>Responsibilities:</p><p>• Initiate and manage collection calls to ensure timely payments from customers.</p><p>• Build and maintain positive relationships with clients to facilitate smooth financial transactions.</p><p>• Perform accurate account reconciliations and resolve discrepancies promptly.</p><p>• Address and resolve deduction issues to maintain financial accuracy.</p><p>• Utilize CRM system.</p><p><br></p>
<p>We are looking for a dedicated and meticulous Client Services Associate to join our team in San Diego, California. This Contract to Permanent position plays a vital role in ensuring exceptional client experiences and supporting operational efficiency. You will collaborate with advisors, handle client documentation, and provide outstanding service to high-net-worth individuals, business owners, and other clients.</p><p><br></p><p>Responsibilities:</p><ul><li>Handle client account documentation, including transfers, distributions, and updates, ensuring precision and attention to detail.</li><li>Keep client records organized and ensure information in company systems is current.</li><li>Liaise with custodians to promptly resolve any service or account issues.</li><li>Prepare materials for client meetings, communications, and mailings.</li><li>Oversee office supplies, vendor interactions, and general office appearance to maintain a professional and inviting environment.</li><li>Act as the initial point of contact for clients visiting the office, providing a courteous and detail-focused experience.</li><li>Assist advisors by collecting and organizing financial information for client accounts.</li><li>Support financial planning initiatives and perform investment research as required.</li><li>Compile performance reports and reconcile data to maintain accuracy.</li><li>Draft correspondence and documentation for client interactions.</li></ul><p><br></p>
We are looking for a detail-oriented Call Center Specialist to join our team in Irmo, South Carolina. In this contract position, you will play a key role in providing exceptional customer support by managing inbound calls and maintaining accurate records. The ideal candidate will thrive in a fast-paced environment and demonstrate strong organizational and communication skills.<br><br>Responsibilities:<br>• Respond promptly and professionally to a high volume of inbound customer calls.<br>• Record and organize messages using shared spreadsheets to ensure accurate tracking.<br>• Create and update case files in Salesforce to support efficient workflow and case management.<br>• Monitor call center activity to reduce missed calls and ensure timely responses.<br>• Maintain detailed documentation of customer interactions and feedback.<br>• Collaborate with team members to resolve customer inquiries and escalate issues as needed.<br>• Utilize customer service software and tools to streamline call handling processes.<br>• Identify opportunities for process improvements to enhance customer satisfaction.<br>• Adhere to company policies and procedures while providing outstanding service.
<p>We are seeking a talented and motivated <strong>Sales Support Administrator</strong> to join our team. In this role, you will work closely with clients and internal departments to ensure the smooth operation of sales processes and customer relationships. If you thrive in a collaborative and fast-paced environment, have excellent communication skills, and excel at problem-solving, this opportunity might be perfect for you!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle incoming customer inquiries via phone with prompt and professional responses.</li><li>Accurately input sales orders and invoices into QuickBooks software.</li><li>Coordinate and follow up on outstanding invoices to ensure timely payment by collaborating with customers and internal teams such as sales, accounting, and manufacturing.</li><li>Maintain and update customer information using Salesforce.com, leveraging the platform to enhance client relationships and add value.</li><li>Utilize Salesforce.com and other marketing tools to play a vital role in lead generation and opportunity follow-ups.</li><li>Build trust and maintain strong relationships with customers by delivering efficient and effective communication across all organizational levels.</li><li>Foster positive and collaborative relationships within the company’s team to ensure smooth workflow.</li><li>Contribute to setting individual and team performance goals and actively work towards achieving them.</li><li>Adhere to company communication policies and procedures to ensure consistency in interactions.</li></ul><p><br></p>
<p>We are looking for a <strong>Patient Registration Representative</strong> to join our dynamic Emergency Department team in Litchfield, Arizona. In this <strong>Patient Registration Representative</strong> position, you will play a critical role in ensuring the smooth registration and check-in process for patients, while providing exceptional customer service. The <strong>Patient Registration Representative</strong> role is ideal for individuals who thrive in fast-paced environments and have a background in healthcare or patient registration.</p><p><br></p><p>Responsibilities:</p><p>• Facilitate patient registration and check-in processes for individuals arriving at the Emergency Department.</p><p>• Verify insurance coverage and accurately collect required patient information.</p><p>• Deliver excellent customer service, addressing patient and family concerns effectively.</p><p>• Collaborate with team members to maintain efficiency during high-volume periods.</p><p>• Ensure the accuracy of data entry and maintain comprehensive documentation.</p><p>• Process copayments and deductibles when applicable.</p><p>• Provide support to the emergency department team to enhance patient care.</p><p>• Utilize electronic health record systems to manage patient information and registration.</p><p>• Adapt to the dynamic nature of the emergency department and contribute to team goals.</p>
Our client is searching for a skilled and success driven Customer Experience Associate to create exceptional interactions with customers and ensure satisfaction across every touchpoint. As the face of the company, you will be responsible for handling inquiries, resolving issues, and delivering a seamless and personalized customer experience. With a customer-first mindset and an aptitude for problem-solving, the ideal candidate will represent the brand professionally while supporting the organization’s strategic goals of enhancing customer satisfaction and loyalty. <br> Key Responsibilities: Provide professional and courteous assistance to customers via phone, email, live chat, and other communication channels. Respond promptly to customer inquiries, escalating issues to the appropriate departments when necessary. Act as a liaison between customers and internal teams to resolve service issues or address concerns. Monitor and track customer interactions through CRM software to ensure resolution and follow-up. Gather customer feedback and communicate insights to team leadership for service improvement initiatives. Collaborate with other departments, including sales and technical support, to enhance the customer experience. Maintain a comprehensive understanding of company products, services, and policies to provide accurate information to customers. Identify opportunities to exceed customer expectations and create lasting positive impressions. Uphold company standards for friendly and professional customer service in every interaction.
