<p>VACATION COVERAGE 11/23-12/3</p><p><br></p><p>Responsibilities:</p><p>• Welcome patients and visitors with professionalism, providing assistance and guidance as needed.</p><p>• Manage appointment scheduling, confirmations, and rescheduling while maintaining accurate records of cancellations or missed appointments.</p><p>• Verify insurance coverage and gather required information to support billing processes.</p><p>• Input and maintain precise patient data within electronic medical record systems such as Epic or Cerner.</p><p>• Handle billing tasks by collecting copays, managing forms, and ensuring accurate account reconciliation.</p><p>• Respond to inbound calls, addressing patient inquiries and redirecting them to appropriate departments.</p><p>• Assist with patient check-ins, ensuring all necessary documentation is completed.</p><p>• Support administrative tasks, including maintaining charts, graphs, and other patient-related records.</p><p>• Collaborate with healthcare staff to ensure seamless communication and workflow.</p><p>• Uphold confidentiality and compliance with medical regulations in all interactions.</p>
<p>We are looking for a dedicated Records Management associate to join our team on a long-term contract basis in Rockford, Illinois. In this role, you will play a key part in managing repair purchase orders, ensuring customer satisfaction, and maintaining contractual compliance. This is an exciting opportunity to collaborate across multiple departments and contribute to the efficiency of our operations.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary contact for addressing issues related to assigned orders.</p><p>• Oversee repair purchase orders from commercial airline customers, including customer communication, quoting, shipment coordination, and invoicing.</p><p>• Ensure compliance with contractual obligations, such as asset reporting, service level agreements, on-time delivery, and avoiding turn time penalties.</p><p>• Prepare and deliver status updates and reports to keep stakeholders informed.</p><p>• Coordinate with various teams, including Manufacturing, Quality, Engineering, Program Management, Shop Supervision, and Customer Support to meet operational objectives.</p><p>• Support customer service by addressing inquiries and resolving challenges promptly.</p><p>• Drive continuous improvement initiatives to enhance processes and efficiency.</p><p>• Collaborate with field service representatives to maintain alignment with customer needs.</p><p>• Monitor and optimize workflows for shipping and invoicing to ensure seamless operations.</p><p>• Maintain accurate records and documentation related to purchase orders and contractual agreements.Reco</p>
We are looking for a dedicated Sales Support team member to join our team in Greenville, South Carolina. This is a Contract-to-permanent position, offering an excellent opportunity to contribute to sales operations and grow within the role. The ideal candidate will play a key role in ensuring a seamless experience for customers and supporting the sales team in achieving their goals.<br><br>Responsibilities:<br>• Provide assistance to the sales team by managing order entry and ensuring accuracy in processing.<br>• Handle inbound and outbound sales inquiries with efficiency and professionalism.<br>• Support post-sales activities to maintain customer satisfaction and resolve any issues.<br>• Collaborate with the sales department to coordinate and enhance operational workflows.<br>• Maintain detailed records of sales transactions and customer communications.<br>• Assist in creating and delivering sales reports to track performance metrics.<br>• Respond promptly to customer queries, ensuring a positive experience.<br>• Work closely with other departments to ensure timely delivery of goods and services.<br>• Participate in sales planning and strategy discussions to improve overall results.
<p>We are looking for a dedicated Front Desk Coordinator to join our clients team in Portland, Oregon, on a contract basis. In this role, you will serve as the first point of contact for visitors and callers, providing excellent customer service and administrative support. This position is ideal for someone with strong organizational skills and a commitment to creating a welcoming environment.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary point of contact for visitors, providing a warm and courteous greeting.</p><p>• Answer and manage multi-line phone systems, ensuring calls are directed appropriately.</p><p>• Perform concierge duties, including assisting guests and coordinating internal communications.</p><p>• Maintain accurate and efficient data entry for records and reports.</p><p>• Organize and manage files to ensure easy access and security.</p><p>• Utilize Microsoft Office applications, including Excel, Outlook, and Word, for administrative tasks.</p><p>• Support daily operations through administrative assistance and scheduling.</p><p>• Collaborate with team members to ensure seamless customer service delivery.</p><p>• Uphold a positive and courteous demeanor in all interactions.</p><p>• Ensure the front desk area is tidy and well-organized at all times.</p>
<p>We are looking for a Front Desk Coordinator to join our team in Dayton, Ohio. In this role, you will serve as the first point of contact for clients and visitors while providing essential administrative support to ensure smooth operations. This is a long-term contract position ideal for someone with strong organizational skills and a commitment to excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors and clients with professionalism and a welcoming attitude.</p><p>• Manage a multi-line phone system by answering calls promptly and directing them to the appropriate department.</p><p>• Perform accurate data entry tasks to maintain organized records and documentation.</p><p>• Coordinate and maintain files, ensuring they are accessible and well-organized.</p><p>• Provide administrative support to the team, including scheduling appointments and meetings.</p><p>• Utilize Microsoft Office tools such as Word, Excel, and Outlook to create reports, manage communications, and track information.</p><p>• Address customer inquiries with clarity and efficiency, ensuring satisfaction.</p><p>• Collaborate with team members to streamline office processes and improve workflow.</p><p>• Handle incoming and outgoing correspondence, including mail and emails.</p><p><br></p><p><strong>For immediate consideration, call 937.224.8326.</strong></p><p><br></p>
<p>Robert Half is working with a property management company in Miami that’s looking for a Bilingual Leasing Assistant to join their team. This position plays a key role in providing excellent customer service to current and prospective residents while supporting daily office operations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist residents and visitors in a professional and friendly manner.</li><li>Conduct property tours and answer questions from prospective tenants in both English and Spanish.</li><li>Prepare and process lease applications, renewals, and related documentation.</li><li>Handle phone and email inquiries, schedule appointments, and maintain leasing files.</li><li>Update resident information and enter data into the property management system.</li><li>Coordinate with maintenance and management teams to ensure timely follow-up on resident requests.</li><li>Support general administrative tasks such as filing, data entry, and reporting.</li></ul><p><br></p>
<p>We are looking for a dynamic Sales Specialist to join our team in Boca Raton, Florida. In this role, you will play a pivotal part in engaging with clients to ensure satisfaction with subscription services, address inquiries, and drive retention efforts. This position offers an exciting opportunity to contribute to a thriving organization that has experienced significant growth in the market.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound and outbound customer interactions to address inquiries and ensure satisfaction with subscription services.</p><p>• Provide solutions to clients seeking to cancel or modify their services, utilizing strong communication and negotiation skills.</p><p>• Drive subscription retention and upsell opportunities through a consultative approach.</p><p>• Collaborate with team members to meet or exceed monthly sales and performance targets.</p><p>• Manage client correspondence effectively via email and phone, ensuring timely responses and resolutions.</p><p>• Utilize multiple browser applications and tools to track customer interactions and manage subscription data.</p><p>• Troubleshoot connectivity issues and provide technical support related to subscription services.</p><p>• Develop strong relationships with clients across the U.S., including California and Hawaii, to foster loyalty and trust.</p><p>• Maintain detailed records of customer interactions and ensure compliance with company policies.</p><p>• Participate in training sessions to stay updated on product offerings and industry trends.</p>
<p><strong>About the Role</strong></p><p>We are seeking motivated and customer-focused Leasing Specialists to join our dynamic team for contract and contract-to-hire opportunities. As a Leasing Specialist, you will be responsible for marketing and leasing residential properties, ensuring high occupancy rates, and delivering outstanding customer service to prospective and current residents. This role requires strong communication skills, a passion for sales, and the ability to create positive relationships with clients.</p><p><strong>Key Responsibilities</strong></p><ul><li>Conduct tours of properties for prospective residents, highlighting features and amenities.</li><li>Respond to inquiries via phone, email, and in-person, providing detailed information about available units.</li><li>Negotiate lease terms and prepare lease agreements in compliance with local regulations.</li><li>Maintain accurate records of leasing activities, applications, and resident communications.</li><li>Collaborate with property management team to ensure units are move-in ready.</li><li>Market properties through online platforms, social media, and community outreach.</li><li>Stay updated on market trends and competitor offerings to maintain a competitive edge.</li><li>Address resident concerns and provide exceptional customer service to enhance resident satisfaction.</li></ul><p><br></p>
We are looking for an organized and friendly Front Desk Coordinator to join our team on a contract basis in Las Vegas, Nevada. This role is essential to ensuring smooth daily operations by providing excellent customer service, maintaining a welcoming environment, and supporting administrative tasks. If you have an eye for detail and enjoy working in a dynamic office environment, we encourage you to apply.<br><br>Responsibilities:<br>• Prepare the front desk and reception area each morning, ensuring everything is set for daily operations.<br>• Welcome and assist clients, visitors, and team members with courtesy and efficiency.<br>• Keep the lobby and reception area clean, organized, and inviting at all times.<br>• Manage incoming mail distribution and handle outgoing packages, including coordinating FedEx shipments.<br>• Schedule and oversee conference room usage, ensuring spaces are clean, stocked, and ready for meetings.<br>• Monitor and replenish kitchen and coffee bar supplies twice daily while maintaining cleanliness throughout the day.<br>• Ensure copiers and office equipment are stocked with paper and other necessary supplies.<br>• Complete end-of-day tasks by tidying up common areas, conference rooms, and the front desk to prepare for the next business day.<br>• Provide general administrative support to enhance office efficiency and maintain a high standard of organization.
<p>We are looking for a proactive and detail-oriented Customer Success Specialist to join our team in Maple Grove, Minnesota. In this role, you will serve as the key point of contact for customers, ensuring their inquiries are addressed promptly and effectively. This position offers the opportunity to build strong relationships with clients while managing various administrative and customer service tasks.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with the outside sales team to meet and exceed customer satisfaction goals.</p><p>• Provide accurate and timely information regarding pricing, inventory availability, shipping costs, and delivery schedules.</p><p>• Handle customer inquiries, prepare price quotations, and initiate purchase orders as needed.</p><p>• Process customer orders, changes, and returns in accordance with departmental policies and procedures.</p><p>• Foster positive and attentive relationships with customers to enhance their overall experience.</p><p>• Calculate pricing, discounts, shipping fees, and sales margins with precision.</p><p>• Investigate and resolve customer complaints related to product quality or shipment issues.</p><p>• Identify opportunities to recommend and close additional purchases of products or services.</p><p>• Maintain organized records of orders and ensure customer information in the database is up-to-date.</p>
<p>Robert Half is seeking a reliable and professional <strong>Front Desk Coordinator/Receptionist</strong> for one of our valued clients in Azusa. This is a <strong>part-time temp-to-hire opportunity</strong> for someone who enjoys creating a welcoming office environment and providing exceptional administrative support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Greet and assist visitors, clients, and vendors in a friendly and professional manner</li><li>Answer, screen, and direct incoming calls to appropriate departments or staff</li><li>Manage incoming and outgoing mail, packages, and deliveries</li><li>Perform general clerical duties, including filing, copying, scanning, and data entry</li><li>Maintain front desk and common areas to ensure a clean, organized workspace</li><li>Assist with scheduling meetings and coordinating office activities</li><li>Handle basic accounting support such as creating and processing invoices</li><li>Support various departments with administrative tasks as needed</li></ul>
We are looking for a dedicated Customer Experience Specialist to join our team in Tulsa, Oklahoma. This is a Contract-to-Permanent position, offering the opportunity to grow within the organization after successful completion of training. In this role, you will provide exceptional service to clients, many of whom require special care, while maintaining accuracy in documentation and communication.<br><br>Responsibilities:<br>• Deliver outstanding customer service by addressing inquiries and concerns with empathy and professionalism.<br>• Handle a high volume of paperwork and data entry tasks with precision and attention to detail.<br>• Respond to inbound calls and manage outbound communications as necessary.<br>• Assist clients with disabilities or special needs, ensuring their unique requirements are met.<br>• Maintain accurate and organized records of client interactions and service requests.<br>• Collaborate effectively with team members to ensure seamless service delivery.<br>• Adapt to a hybrid work environment following successful completion of training and conversion, if applicable.<br>• Uphold company standards by maintaining confidentiality and adhering to all policies and guidelines.
<p>We are looking for an experienced Spanish Bilingual Operations Supervisor to lead the daily operations of our client's small distribution center near Aurora, Illinois. This role offers a unique opportunity to establish and develop a collaborative team, drive operational excellence, and ensure seamless delivery of products to customers nationwide. As a key leader, you will oversee workflows, optimize processes, and play a pivotal part in achieving organizational goals. This position is 100% on-site. This position offers a full benefits package.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily operations of the Aurora distribution center, ensuring efficient workflows and productivity.</p><p>• Lead and mentor a team of customer service representatives, managers, and warehouse staff, while supporting team expansion efforts.</p><p>• Coordinate inbound deliveries from the production facility and manage outbound shipments to nationwide customers.</p><p>• Implement and monitor inventory management practices to guarantee accurate receiving, storage, and shipping of products.</p><p>• Develop and execute process improvements to enhance safety, cost-effectiveness, and operational performance.</p><p>• Act as a liaison between warehouse staff, customer service teams, and senior leadership to foster clear communication and collaboration.</p><p>• Ensure compliance with company policies, safety standards, and regulatory requirements across all operations.</p><p>• Analyze and report key performance metrics related to shipping, inventory, and overall productivity.</p><p>• Support hiring, training, and development initiatives to build a motivated and efficient workforce.</p><p>• Resolve operational challenges and customer issues using strong problem-solving and decision-making skills.</p>
<p>Robert Half Lexington is looking for a dedicated Customer Success Specialist to join a team in Lexington-Fayette, Kentucky. This is a Contract to permanent opportunity, offering a dynamic work environment with potential for long-term placement and detail-oriented licensing. The role involves delivering exceptional customer service while managing inbound calls and supporting clients with property and casualty policy needs. Licensing in KY is required for this role. Apply today to be considered! </p><p><br></p><p>Responsibilities:</p><p>• Handle approximately 30 customer calls daily, addressing inquiries related to property and casualty policies.</p><p>• Identify potential sales opportunities during client interactions and transfer leads to the sales team.</p><p>• Review and interpret policy notes to provide accurate information to customers.</p><p>• Assist clients with claims by collecting basic information and transferring them to the appropriate department.</p><p>• Maintain a calm and detail-oriented demeanor during all customer interactions.</p><p>• Work a rotating four-day workweek, ensuring consistent hours and pay.</p><p>• Collaborate with internal teams to ensure seamless client service.</p><p>• Perform accurate data entry and documentation for all customer interactions.</p><p>• Adhere to company standards for customer service excellence and compliance.</p><p>• Continuously seek opportunities to enhance the customer experience.</p>
<p>We are seeking a Licensing Coordinator for a role based in Monticello, Minnesota. This onsite role offers a contract to hire employment opportunity.</p><p><br></p><p>The objective of this role is to ensure the agent contracting process is as smooth and efficient as possible for our agents from start to finish. As a licensing specialist, you will execute professionalism while providing top notch customer service and work to find and create efficiencies<em>. </em>This is an amazing opportunity to join our team in a much-needed position. </p><p> </p><p>Whether you are familiar with the insurance background or not, your enthusiasm, motivation, and interest in becoming part of our well-established and positive work environment, makes you an ideal candidate. </p><p>We value your hard work and dedication to this position, and you can be confident that the opportunities for growth within the corporation will continue to arise. </p><p><strong> </strong></p><p><strong>Primary Responsibilities: </strong></p><ul><li>Generate and process contracting applications and other required forms for submission on all new and existing agents and agencies within Simplicity.</li><li>Completes routine follow-up on submitted agent contracting paperwork to ensure proper processing.</li><li>Assist with agent updates, contract changes, while proactively looking for ways to streamline the process to make it as smooth as possible for the agent.</li><li>Applies sound insurance knowledge regarding products and services, troubleshooting issues, and working to resolve in the quickest and most efficient way to best meet agent needs.</li><li>Provide professional correspondence via email and phone</li><li>Work efficiently to meet all service level agreements</li><li>Understand carrier workflows and maneuver carrier websites</li><li>Work closely with team members to meet common goals and assist when able</li></ul><p> </p><p><strong>Qualifications / Requirements: </strong></p><ul><li>Minimum of a High school diploma / GED </li><li>Strong computer skills; able to type 50+ words per minute </li><li>Proficiency in Microsoft Office (Word, Excel) </li><li>Experience with G Suite and Salesforce preferred, not required</li><li>Experience in related position preferred, not required</li></ul><p><strong> </strong></p><p><strong>Core Competencies:</strong></p><ul><li>Ability to provide exceptional customer service</li><li>Effective time management skills</li><li>Ability to prioritize and multitask in a fast-paced environment, and utilize multiple programs simultaneously</li><li>Capable of working both independently and in a team environment</li><li>Excellent organizational skills, attention to detail is a must</li><li>Ability to react to change in a productive and positive manner</li></ul><p><br></p><p><br></p><p><br></p><ul><li>Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information.</li></ul>
<p>Job Summary</p><p>The Sales Representative will be responsible for identifying new business opportunities, building and maintaining client relationships, and achieving sales targets. This role requires a proactive, results-driven individual with excellent communication skills and a passion for delivering value to customers.</p><p>Key Responsibilities</p><ul><li>Identify and pursue new sales opportunities through prospecting, cold calling, networking, and referrals.</li><li>Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.</li><li>Present and demonstrate [products/services] to prospective customers, highlighting key benefits and features.</li><li>Negotiate contracts, pricing, and terms to close deals while ensuring customer satisfaction.</li><li>Meet or exceed monthly and quarterly sales quotas and KPIs.</li><li>Collaborate with the marketing team to develop strategies for lead generation and brand promotion.</li><li>Maintain accurate records of sales activities, customer interactions, and pipeline status in the CRM system.</li><li>Stay updated on industry trends, market conditions, and competitor activities to identify opportunities for growth.</li><li>Provide exceptional post-sale support to ensure customer retention and satisfaction.</li></ul><p><br></p>
<p><br></p><p>Responsibilities:</p><p><br></p><p>• Interface directly with customers to provide day-to-day IT support.</p><p>• Offer MAC support, requiring self-initiative and the ability to follow directions.</p><p>• Travel to different sites as needed to provide support.</p><p>• Maintain an accurate record of customer credit and resolve customer inquiries.</p><p>• Monitor customer accounts and take appropriate action.</p><p>• Provide 'White Glove Support' for Executive members of the client base as needed.</p><p>• Contribute to updating existing processes to streamline support as per business requirements.</p><p>• Provide 2nd level MAC support as well as PC and some infrastructure support.</p><p>• Proactively identify, document and escalate issues and requests to limit downtime and maintain a stable technology desk-side environment.</p><p>• Balance competing priorities and maintain the ability to shift focus quickly in response to critical business and customer needs.</p><p>• Maintain physical inventory of company IT equipment and mobile devices accurately for the site.</p><p>• Support large conference rooms/meetings and their respective technologies including Microsoft Teams Rooms and Crestron meeting rooms.</p>
Are you efficient, detail-oriented, and looking for an impactful role in healthcare? We are seeking a reliable and dedicated ER Admitting Representative to join our team during the overnight hours from 10:00 PM to 6:30 AM. This is a key front-line position that plays a crucial role in ensuring the intake process runs smoothly for patients during emergency situations. Key Responsibilities: Greet and assist patients and families upon arrival in the emergency room. Accurately collect and verify patient information, including personal, medical, and insurance details. Register patients into the system efficiently while adhering to hospital policies and procedures. Verify insurance eligibility and coverage and assist with explaining admission-related paperwork and insurance processes to patients or families. Collect payment, co-pays, and provide payment plans when applicable. Maintain confidentiality in handling sensitive patient information in compliance with HIPAA regulations. Collaborate with ER medical staff to ensure seamless communication for patient care. Address patient inquiries professionally and provide excellent customer service during high-pressure situations.
<p>We are looking for a detail-oriented and customer-focused Front Desk Coordinator to join our team on Johns Island, South Carolina. In this long-term contract role, you will play a vital part in creating a welcoming experience for guests. The position offers an opportunity to showcase your organizational skills and dedication to excellent service. </p><p><br></p><p>Responsibilities:</p><p>• Greet and assist guests with check-in and check-out procedures, ensuring a seamless experience.</p><p>• Answer and manage a multi-line phone system, directing calls as needed.</p><p>• Provide concierge services by addressing guest inquiries and offering local recommendations.</p><p>• Respond to inbound calls and emails in a timely and courteous manner.</p><p>• Support guests with any special requests or concerns, ensuring their satisfaction.</p><p>• Collaborate with other team members to ensure smooth daily operations.</p><p>• Uphold a courteous and approachable demeanor at all times when interacting with guests.</p><p>• Assist with administrative tasks as needed to support management.</p>
We are looking for a proactive and organized Service Coordinator to join our team in Redlands, California. This is a Contract to permanent position where you will play a key role in ensuring efficient operations for a team of technicians. The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and excels in managing multiple priorities.<br><br>Responsibilities:<br>• Coordinate and dispatch a team of 10-15 technicians to handle maintenance, emergency service requests, installations, and inspections related to fire systems.<br>• Schedule and oversee service appointments, ensuring timely and efficient allocation of resources.<br>• Facilitate the ordering of necessary parts for specific jobs, working closely with internal teams to check availability and provide accurate delivery estimates to customers.<br>• Organize and monitor the delivery of parts to ensure smooth workflow and job completion.<br>• Review and manage auto call-off processes, collaborating with clients to ensure proper understanding and implementation.<br>• Maintain consistent communication with clients and technicians to provide updates and resolve service-related concerns.<br>• Collaborate with a close-knit team to maintain a detail-focused yet family-oriented office environment.<br>• Ensure accurate documentation and tracking of job details using Microsoft Office tools and internal systems.
We are looking for a detail-oriented Account Specialist to join our team in Miami, Florida. In this role, you will provide comprehensive account management support to a variety of customers, including business, commercial, industrial, national, and government clients. This is a long-term contract position, ideal for professionals with a strong background in customer service, claims processing, and accounts receivable functions.<br><br>Responsibilities:<br>• Manage customer accounts by addressing requests, resolving complaints, and ensuring satisfaction.<br>• Collaborate with vendor partners and internal teams to resolve customer issues effectively.<br>• Process claims and contractor invoices with accuracy and efficiency.<br>• Handle customer enrollment, billing tasks, and fulfillment operations.<br>• Maintain strong relationships with customers to support account retention and growth.<br>• Monitor revenue recovery processes and ensure timely resolutions.<br>• Provide detailed reporting and analysis of account activities to management.<br>• Ensure compliance with company policies and procedures in all account-related tasks.<br>• Identify opportunities for process improvements and implement solutions to enhance service quality.
<p>We are looking for a Director of Customer Experience to join a dynamic firm in the manufacturing industry. This individual will be responsible for high-level customer relationships, overseeing the daily operations of the customer services department, coordinating internal operations with key accounts, and maintaining daily communication with production and logistics. This position reports to the Vice President of Sales. This is a permanent position, offering a hybrid work schedule and benefits to include: medical, dental, vision, PTO, and 401k. The pay range is $90k-$115k</p><p>Recruiter: Connie Stathopoulos</p><p> </p><p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES</strong></p><ul><li>Collaborating with cross-functional teams to align customer experience efforts with business goals and objectives.</li><li>Designing and implementing customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations.</li><li>Mapping and analyzing the customer journey to identify areas for improvement and innovation</li><li>Developing and implementing strategies to improve customer interactions across multiple touchpoints and channels.</li><li>Change agent; drive full transition to customer automation interactions</li><li>Training and educating staff on customer-centric approaches and best practices to foster a customer-focused culture throughout the organization.</li><li>Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders.</li><li>Supervising the daily operations of the customer service department.</li><li>Setting customer service goals for team members and helping them reach those goals.</li><li>Function as the primary internal contact and manage projects for key accounts, overseeing them from initiation to launch, ensuring timely completion and adherence to quality standards.</li><li>Identify areas for improvement in internal operations and implement changes to optimize processes.</li><li>Develop and maintain internal relationships with the plants to understand the weekly and daily production planning schedules (or twice-daily schedules).</li><li>Collaborate with purchasing to maintain raw material costs in the margin calculator.</li><li>When necessary, deliver difficult news confidently and promptly, along with a data-backed recovery plan.</li><li>Manage & distribute customer pricing notifications.</li><li>Manages sample request flow.</li><li>Manages inbound website inquiries.</li></ul><p> </p><p> </p><p><strong> </strong></p>
We are looking for a Customer Experience Specialist to join our team in Parsippany, New Jersey. In this role, you will play a pivotal part in ensuring exceptional service for our customers by managing order processing, optimizing logistics, and driving efficiency in supply chain operations. This is a Contract-to-Permanent position within the food and beverage industry, offering an exciting opportunity to contribute to a fast-paced and dynamic environment.<br><br>Responsibilities:<br>• Oversee the entire order management process, from purchase order receipt to delivery, ensuring seamless coordination with internal teams and external stakeholders.<br>• Optimize shipping strategies to maximize cost efficiency and improve delivery performance.<br>• Track and analyze shipping efficiency gains and share insights with cross-functional teams.<br>• Process customer orders using SAP and proprietary systems, ensuring accuracy and timeliness.<br>• Collaborate with customers to streamline order processing and enhance overall logistics performance.<br>• Minimize claims and discrepancies by ensuring compliance with shipping and order standards.<br>• Manage returns, credits, and claims processes efficiently to maintain customer satisfaction.<br>• Generate reports and perform data analysis to support customer service and logistics improvements.<br>• Utilize advanced Excel skills, including pivot tables and VLOOKUP, to track shipments and manage order data.<br>• Support continuous improvement initiatives by analyzing processes and proposing cost-to-serve enhancements for key accounts.
<p>We are looking for a detail-oriented Sales Support specialist to join our team in Gaithersburg, Maryland. In this Contract position, you will play a key role in assisting sales operations, ensuring smooth order processes, and delivering exceptional post-sale customer support. This is an excellent opportunity for someone passionate about sales and customer service to contribute to a dynamic and collaborative environment.</p><p>Responsibilities:</p><p>• Prepare sales reports, proposals, and presentations.</p><p>• Maintain CRM databases and update client information.</p><p>• Process sales orders and ensure accuracy in documentation.</p><p>• Coordinate communication between sales, marketing, and operations teams.</p><p>• Assist with client follow-ups and post-sale support.</p><p><br></p>
We are looking for a detail-oriented Sales Support specialist to join our team in Sacramento, California. In this Contract position, you will play a key role in assisting sales operations, ensuring smooth order processes, and delivering exceptional post-sale customer support. This is an excellent opportunity for someone passionate about sales and customer service to contribute to a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Provide comprehensive post-sales support to ensure client satisfaction and resolve any issues efficiently.<br>• Assist with inbound and outbound sales activities, including responding to inquiries and proactively reaching out to potential customers.<br>• Manage order entry processes, ensuring accuracy and timely submission.<br>• Collaborate with the sales team to streamline operations and enhance customer experiences.<br>• Maintain detailed records of sales activities and customer interactions in the company’s database.<br>• Support inside sales efforts by preparing quotes, proposals, and other sales documentation.<br>• Communicate effectively with internal teams to address customer needs and align sales strategies.<br>• Monitor and track orders to ensure successful delivery and address any concerns promptly.<br>• Stay updated on product offerings and services to provide accurate information to customers.<br>• Contribute to process improvements that enhance efficiency in sales and support operations.
