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1 result for Customer Service Representative 2nd Shift in Hebron, KY
- Sharonville, OH
- onsite
- Temporary to Hire
- 17.4135 - 20.163 USD / Hourly
- We are looking for a Customer Service Representative to join a team in Cincinnati, Ohio in a contract opportunity with permanent potential. This position focuses on delivering responsive support for incoming customer requests, entering and updating orders with precision, and helping customers with product-related questions. The ideal candidate brings strong communication skills, thrives in a fast-moving environment, and can coordinate effectively with internal partners to ensure a smooth customer experience.<br><br>Responsibilities:<br>• Respond to a steady flow of inbound customer calls and provide courteous, solution-focused assistance.<br>• Enter new orders into internal systems, review details for completeness, and update records as customer needs change.<br>• Answer questions related to product availability, pricing, order progress, and expected delivery timing.<br>• Handle revisions, cancellations, and other order adjustments while keeping customers informed throughout the process.<br>• Share basic product guidance and help customers identify suitable options based on their requirements.<br>• Work with sales, production, operations, and shipping teams to address service issues and support timely order fulfillment.<br>• Escalate more complex customer or product concerns to the appropriate internal contacts and track them through resolution.<br>• Maintain organized and accurate documentation of customer interactions, orders, and follow-up activities.
- 2026-06-12T00:00:00Z