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2 results for Member Services Representative in Durham, NC
- Durham, NC
- onsite
- Temporary / Contract
- 17 - 18 USD / Hourly
- We are looking for a Member Services Representative to support a non-profit organization through a Long-term Contract assignment. This position is ideal for someone who thrives in a high-volume call center setting, enjoys helping members with patience, and can navigate computer-based tasks efficiently. The role requires strong communication, accurate data entry, and a service-focused approach to handling inbound member inquiries.<br><br>Responsibilities:<br>• Respond to a steady flow of incoming calls and provide courteous, timely assistance to members with questions, concerns, and service needs.<br>• Enter and update member information accurately while navigating multiple computer systems during live interactions.<br>• Deliver clear guidance on programs, services, and account-related matters in a detail-oriented and empathetic manner.<br>• Maintain detailed records of conversations, actions taken, and follow-up needs to support service continuity.<br>• Process routine transactions, including handling payments or cash-related activities, in accordance with established procedures.<br>• Resolve member issues efficiently by identifying needs, researching information, and escalating complex matters when appropriate.<br>• Meet performance expectations for responsiveness, accuracy, and quality in a fast-paced customer service environment.
- 2026-06-02T00:00:00Z
- Raleigh, NC
- onsite
- Temporary to Hire
- 20.9 - 24.2 USD / Hourly
- We are looking for a Customer Service Representative to support a high-volume tip intake operation in Raleigh, North Carolina. This contract-to-permanent position is ideal for someone who can assess inbound concerns with sound judgment, document information accurately, and help ensure each inquiry is directed appropriately. The person in this role will play an important part in reviewing reports related to potential misuse of public funds and maintaining organized records for follow-up and audit reference.<br><br>Responsibilities:<br>• Manage a steady flow of inbound tip line calls each day and capture complete, accurate details in the appropriate system.<br>• Evaluate incoming reports to determine whether the concern may warrant further review related to abuse, waste, or fraud involving taxpayer resources.<br>• Route calls and case information to the appropriate internal teams when additional investigation or action is needed.<br>• Close out inquiries that do not meet escalation criteria and forward them for managerial review and final disposition.<br>• Archive completed cases in the case library so they are available for future audit or operational review.<br>• Maintain thorough and timely records while handling both call intake and case updates throughout the day.<br>• Provide clear, attentive customer service to callers while gathering relevant information and guiding the interaction efficiently.<br>• Support case tracking activities within reporting platforms, including work associated with the transition from Power BI to Salesforce when applicable.
- 2026-06-04T00:00:00Z