We are seeking a Customer Service Representative to join our healthcare team in south Minneapolis, Minnesota. This role involves being a supportive and friendly voice in person and via phone, providing excellent service to our clients, and managing a variety of tasks simultaneously. The ideal candidate will be eager to learn new things and understand how their role contributes to the broader team. This position offers a contract to hire possibility. Responsibilities:• Handle between 20 and 40 calls from patients and case managers daily• Accurately input orders into our order system• Conduct follow-up on orders that may be delayed• Review fee schedules to confirm benefit eligibility• Submit and process authorizations to insurance companies• Work proactively with management to define their career path• Apply basic medical terminology knowledge in customer interactions• Utilize customer service software for efficient service delivery• Perform data entry tasks as needed• Maintain electronic medical records in an organized and efficient manner.

• Proven experience in a customer service role, preferably within a call center environment• Excellent understanding and application of customer service principles• Proficiency in using customer service software and databases• Ability to accurately input and manage data, including numeric data entry• Basic knowledge of medical terminology• Experience or familiarity with Electronic Medical Records• Strong verbal and written communication skills• Ability to work in a fast-paced environment and handle multiple tasks simultaneously• Strong problem-solving skills and ability to handle difficult customer situations• Demonstrated empathy and ability to build rapport with patients and their families• Ability to maintain patient confidentiality and adhere to HIPAA guidelines• Willingness to participate in ongoing training and development activities.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Minneapolis, MN
onsite
Contract / Temporary to Hire
16.00 - 18.00 USD / Hourly
We are seeking a Customer Service Representative to join our healthcare team in south Minneapolis, Minnesota. This role involves being a supportive and friendly voice in person and via phone, providing excellent service to our clients, and managing a variety of tasks simultaneously. The ideal candidate will be eager to learn new things and understand how their role contributes to the broader team. This position offers a contract to hire possibility. Responsibilities:• Handle between 20 and 40 calls from patients and case managers daily• Accurately input orders into our order system• Conduct follow-up on orders that may be delayed• Review fee schedules to confirm benefit eligibility• Submit and process authorizations to insurance companies• Work proactively with management to define their career path• Apply basic medical terminology knowledge in customer interactions• Utilize customer service software for efficient service delivery• Perform data entry tasks as needed• Maintain electronic medical records in an organized and efficient manner.
2025-10-22T16:24:16Z