<p>We are looking for an experienced Customer Service Representative to join a team on a contract basis in Blue Bell, Pennsylvania. In this role, you will provide exceptional service to customers in the vehicle aftermarket sector, handling inquiries, processing orders, and resolving issues effectively. This position is ideal for someone who thrives in a dynamic team environment and has a passion for delivering outstanding customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries via phone and E-Mail, ensuring a detail-oriented and supportive approach.</p><p>• Process customer orders accurately using proprietary order management systems.</p><p>• Manage product returns and warranty claims in compliance with company policies.</p><p>• Address and resolve customer concerns, providing clear solutions and maintaining satisfaction.</p><p>• Collaborate with team members to ensure seamless communication and service delivery.</p><p>• Maintain detailed records of customer interactions, orders, and transactions for reporting purposes.</p><p>• Utilize call center software to track tickets and monitor customer service metrics.</p><p>• Stay informed about aftermarket vehicle parts and services to assist customers effectively.</p><p>• Participate in team meetings and contribute to process improvements.</p><p>• Adhere to all company policies and procedures, ensuring compliance with relevant regulations.</p>
We are seeking a dedicated Customer Service Representative to join our team in Sharonville, Ohio. In this long-term contract role, you will serve as the primary point of contact for customers, ensuring their needs are met efficiently and with care. This position offers an excellent opportunity to showcase your communication skills and your ability to coordinate service operations effectively.<br><br>Responsibilities:<br>• Respond to incoming calls from customers and technicians, addressing inquiries and escalating issues to dispatchers when necessary.<br>• Accurately record call details and input information into the system in a timely manner.<br>• Coordinate service resources and collaborate with the operations team to meet customer needs.<br>• Dispatch technicians, track their activities, and ensure optimal productivity and cost efficiency throughout the day.<br>• Handle customer concerns by investigating issues, routing them to appropriate staff, and following up as required.<br>• Manage daily labor levels to align with workload demands, releasing labor when necessary in consultation with the Operations Manager.<br>• Proactively contact customers to maintain service quality and share relevant data with leadership.<br>• Work closely with accounting teams to assist with new customer setups and purchase order inquiries.<br>• Utilize service management software and demonstrate proficiency in Office tools to support daily operations.<br>• Take on additional tasks as assigned, such as training and contributing to special projects.
<p>We are looking for a skilled Customer Service Representative to join our team in Cornelius, North Carolina. This is an on-site, contract-to-permanent position that offers an exciting opportunity to support a large volume of facilities while delivering exceptional customer experiences. The ideal candidate will thrive in a dynamic environment and demonstrate empathy, professionalism, and problem-solving skills when interacting with customers.</p><p><br></p><p>Responsibilities:</p><p>• Respond to routine inquiries from customers and troubleshoot facility-related issues with efficiency and professionalism.</p><p>• Offer guidance to customers navigating e-commerce platforms and assist with transaction-related questions.</p><p>• Manage escalated situations calmly and empathetically, providing solutions to distressed or frustrated callers.</p><p>• Conduct outbound follow-up calls to resolve prior inquiries and ensure customer satisfaction.</p><p>• Record and update all customer interactions and case progress accurately within internal systems.</p><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Hurley, New Mexico. This long-term contract position offers the opportunity to provide exceptional support to customers while contributing to the smooth operation of our services. If you thrive in a fast-paced environment and enjoy assisting others, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries via phone, email, and other communication channels in a timely and attentive manner.</p><p>• Accurately process and manage orders using the company’s systems.</p><p>• Handle inbound and outbound calls to address customer needs, concerns, and requests.</p><p>• Schedule appointments and coordinate with relevant departments to ensure seamless customer experiences.</p><p>• Provide clear and effective solutions to customer issues while maintaining a high level of satisfaction.</p><p>• Maintain detailed and organized records of customer interactions and transactions.</p><p>• Collaborate with team members to improve processes and customer service strategies.</p><p>• Stay informed about company products, services, and policies to provide accurate information.</p><p>• Assist in training new team members to ensure consistent service quality.</p><p>• Identify opportunities to enhance customer service and share feedback with management.</p>
<p>We are looking for a <strong>Customer Service Representative</strong> to join our team in St. Paul, MN for a short-term assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul><p><br></p>
We are looking for an experienced Customer Service Lead to join our team in Torrance, California. This pivotal role involves overseeing a team of customer service representatives, managing territory-based accounts, and ensuring seamless communication with clients and internal teams. As a Contract to permanent position, this opportunity offers the chance to grow and contribute to our manufacturing industry operations.<br><br>Responsibilities:<br>• Lead and mentor a team of customer service representatives to provide exceptional support for territory-based accounts.<br>• Address and resolve complex customer issues, ensuring timely and effective solutions.<br>• Ensure accuracy and consistency in order entry, submission, and data management processes.<br>• Collaborate with sales representatives to align customer needs with account strategies.<br>• Communicate updates to customers regarding order statuses, backorders, and delivery schedules.<br>• Coordinate with internal departments to troubleshoot and resolve service-related concerns.<br>• Train team members on eCommerce inquiries and work closely with the eCommerce team to streamline processes.<br>• Monitor team workloads during peak seasons, prioritizing tasks to maintain service expectations.<br>• Promote clear and detail-oriented communication standards throughout the customer service team.<br>• Identify and implement process improvements to enhance order management and client interactions.
<p>We are looking for a dedicated Customer Service Representative to join our team in Lawrence, Indiana. In this position, you will play a vital role in supporting veterans by handling membership renewals, addressing inquiries, and ensuring excellent service delivery. This role requires strong communication skills and the ability to manage high call volumes during peak periods.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Respond to incoming calls and assist veterans with membership renewals and inquiries.</p><p>• Accurately input data from conversations into the system while maintaining attention to detail.</p><p>• Manage high call volumes efficiently, handling up to 150 calls per day during busy periods.</p><p>• Deliver exceptional customer service by addressing concerns and providing appropriate solutions.</p><p>• Ensure compliance with company policies and procedures while interacting with customers.</p><p>• Utilize Microsoft Word and Excel to perform basic office tasks and maintain documentation.</p><p>• Collaborate with team members to improve processes and enhance customer satisfaction.</p><p>• Maintain an attentive and empathetic demeanor during all interactions.</p><p>• Adapt to changing priorities and workloads, demonstrating flexibility in a fast-paced environment.</p>
We are looking for a dedicated Customer Service Representative to join our team in South Plainfield, New Jersey. In this long-term contract role, you will be working on-site, providing exceptional service and ensuring smooth coordination with vendors and mechanics. This position offers a casual work environment with free parking and a structured schedule.<br><br>Responsibilities:<br>• Coordinate repair schedules for mechanics, ensuring timely service completion.<br>• Communicate effectively with external vendors to discuss repair requirements and updates.<br>• Arrange towing services as needed, ensuring seamless logistics.<br>• Generate and issue purchase orders (POs) for vendors to facilitate repair processes.<br>• Close mechanic repair orders accurately to maintain organized records.<br>• Handle inbound and outbound calls to address customer inquiries and provide solutions.<br>• Maintain clear documentation of repair schedules and vendor communications.<br>• Support the team with order entry tasks and ensure high levels of accuracy.<br>• Collaborate with colleagues to resolve any scheduling conflicts or service delays.<br>• Uphold excellent customer service standards throughout all interactions.
<p>Robert Half is looking for a dedicated Customer Service Representative to join our team in Lexington-Fayette, Kentucky. This is a Contract to permanent position within the hospitality industry, offering an opportunity to showcase your communication skills and problem-solving abilities. The ideal candidate will thrive in a fast-paced environment and excel at delivering exceptional service to clients.</p><p><br></p><p>Responsibilities:</p><p>• Manage inbound and outbound calls efficiently while meeting department goals.</p><p>• Process reservations with accuracy and attention to detail, adhering to established standards.</p><p>• Input reservation information into the system in a timely and precise manner.</p><p>• Address and resolve client issues professionally, collaborating effectively with internal teams.</p><p>• Maintain clear and appropriate communication, ensuring proper grammar and tone in all interactions.</p><p>• Start assigned tasks promptly and ensure timely completion of responsibilities.</p><p>• Adapt to additional duties or tasks as required by the team.</p>
We are looking for a dedicated Customer Service Representative to join our team in Cincinnati, Ohio. In this role, you will provide exceptional support to customers by handling inquiries, processing orders, and maintaining accurate records. This is a Contract to permanent position within the manufacturing industry, offering an excellent opportunity to grow your skills and contribute to a dynamic team.<br><br>Responsibilities:<br>• Respond to incoming customer inquiries via phone, email, and other communication channels in a timely and detail-oriented manner.<br>• Process and input customer orders accurately into the system, ensuring all details are correct.<br>• Schedule appointments for services or meetings as required, coordinating efficiently with internal teams.<br>• Generate purchase orders and maintain detailed records of transactions for future reference.<br>• Handle both inbound and outbound calls to address customer needs and provide solutions.<br>• Manage data entry tasks to ensure accurate and up-to-date information in company systems.<br>• Utilize Microsoft Excel and Word to create, update, and maintain customer-related documents.<br>• Collaborate with team members to improve customer service processes and enhance overall satisfaction.<br>• Perform follow-ups with customers to confirm order details and ensure their expectations are met.<br>• Support various administrative tasks to help streamline operations and maintain workflow efficiency.
<p>We are looking for a dedicated Customer Service Representative to join our client's team in Hartford, Connecticut. As a key member of our branch, you will provide exceptional service to customers while managing transactions with accuracy and efficiency. This is a contract position, offering an opportunity to contribute to our mission of delivering superior service and promoting our products.</p><p><br></p><p>Responsibilities:</p><p>• Deliver outstanding customer service by addressing inquiries, resolving concerns, and processing transactions promptly and accurately.</p><p>• Handle money transfers, bill payments, and money order sales efficiently at the teller’s window.</p><p>• Perform daily teller closeout tasks, including balancing cash drawers and generating end-of-day reports.</p><p>• Ensure proper identification and documentation are collected for transactions exceeding specific thresholds.</p><p>• Maintain compliance with company policies and procedures while adhering to industry regulations.</p><p>• Accurately reconcile end-of-day reports with transaction records and submit for supervisory review.</p><p>• Scan and file customer identification and transaction documents securely and correctly.</p><p>• Promote company products and services by identifying customer needs and providing relevant referrals.</p><p>• Send thank-you cards to new customers and maintain logs for tracking.</p><p>• Execute additional duties as assigned to support branch operations and marketing efforts.</p>
We are looking for a dedicated Customer Service Representative to join our team in Tustin, California. In this role, you will act as the primary point of contact for residents, ensuring their needs are met with attention to detail and care. This is a contract position offering a hybrid schedule, with a mix of remote and onsite work.<br><br>Responsibilities:<br>• Serve as the first point of contact for residents, addressing their inquiries and concerns with empathy and attention to detail.<br>• Handle both inbound and outbound calls related to maintenance requests and account-related matters.<br>• Provide detailed and accurate information about services to residents, ensuring their satisfaction.<br>• Resolve complaints or issues promptly and effectively to maintain positive resident relationships.<br>• Maintain detailed records of resident interactions, including inquiries, feedback, and complaints, using internal systems.<br>• Collaborate with various departments to find solutions and ensure resident needs are met.<br>• Follow up with residents to confirm their concerns have been addressed and resolved.<br>• Manage a high volume of calls while maintaining a courteous and detail-oriented demeanor.<br>• Utilize multiple software systems to accurately input and update resident information.<br>• Support team members and foster a collaborative working environment across departments.
We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. As part of this long-term contract position, you will play a vital role in ensuring seamless scheduling and communication for participants, families, and associates. This role requires strong organizational skills, attention to detail, and the ability to maintain professionalism in a fast-paced environment.<br><br>Responsibilities:<br>• Coordinate and assign Behavior Interventionists to participants based on location, skills, and compliance requirements.<br>• Collaborate with participants, families, and clinical teams to develop and optimize schedules.<br>• Maintain and update scheduling records using computer-based systems, ensuring timely confirmation of changes.<br>• Respond promptly and professionally to scheduling requests and changes, addressing concerns and escalating issues as necessary.<br>• Monitor daily attendance and participant assignments, implementing rescheduling and coverage solutions as needed.<br>• Generate and analyze reports to ensure contract compliance, identifying gaps and developing corrective action plans.<br>• Liaise with Payroll, Billing, and Human Resources to ensure accurate payment, credits, and employment status for staff.<br>• Attend staff meetings, training sessions, and other organizational events to support team development.<br>• Provide cross-training to new scheduling coordinators to enhance team capabilities.
<p>Our company is seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is vital to ensuring customer satisfaction and supporting ongoing business success. The ideal candidate will be an excellent communicator who is comfortable solving problems and delivering service in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the first point of contact for customer inquiries via phone, email, or chat</li><li>Address customer questions, resolve concerns, and provide accurate information regarding products and services</li><li>Process orders, applications, and service requests in a timely manner</li><li>Document all interactions in the customer relationship management (CRM) system</li><li>Escalate complex issues to the appropriate department or manager when necessary</li><li>Collaborate with colleagues in other departments to ensure seamless customer support</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Cleveland, Ohio. This role combines customer engagement and inside sales responsibilities, focusing on account management and order entry tasks. As a Contract to permanent position, this opportunity offers the potential for long-term growth in a collaborative and detail-oriented environment.<br><br>Responsibilities:<br>• Manage and maintain existing customer accounts, ensuring satisfaction and prompt resolution of any issues.<br>• Develop new business relationships by identifying potential clients and presenting tailored solutions.<br>• Process and track customer orders with accuracy and efficiency to meet delivery timelines.<br>• Communicate effectively with customers through phone, email, and other channels to provide exceptional service.<br>• Collaborate with internal teams to address customer needs and achieve business goals.<br>• Utilize Microsoft Office and company-specific systems to maintain records and generate reports.<br>• Assist customers with technical inquiries related to water testing and treatment services.<br>• Conduct follow-ups with clients to ensure ongoing satisfaction and address any additional requirements.<br>• Participate in team meetings and contribute ideas for improving sales strategies and customer service processes.
We are looking for an empathetic and detail-oriented Customer Service Representative to join our team in St. Petersburg, Florida. In this critical role, you will work with individuals seeking mental health services, providing compassionate support and efficient scheduling assistance. This is a contract-to-permanent position, offering an opportunity to make a meaningful impact in the lives of others while supporting a private nonprofit organization dedicated to behavioral health services.<br><br>Responsibilities:<br>• Respond to inbound calls with warmth and professionalism, addressing client concerns and inquiries.<br>• Schedule appointments and manage electronic records using specialized systems.<br>• Rotate between front office and back office duties to ensure seamless operations.<br>• Assist individuals during challenging moments, offering exceptional customer service with sensitivity and patience.<br>• Maintain compliance with privacy and organizational standards while handling confidential information.<br>• Utilize Microsoft Excel and Word to perform data entry and manage client records.<br>• Engage in email correspondence to communicate with clients and internal teams.<br>• Address issues or complaints from upset or distressed clients with care and problem-solving skills.<br>• Support the organization’s mission by treating all clients with dignity and respect.<br>• Participate in training programs to stay updated on systems and procedures.
<p>We are looking for a dedicated <strong>bilingual </strong>Customer Service Representative to join our team in Indianapolis, Indiana. This is a Contract-to-permanent position within the payments industry, offering an opportunity to work in a dynamic call center environment. The ideal candidate will excel at delivering exceptional customer experiences while leveraging various tools and systems to address inquiries efficiently. <strong>Fluent in Spanish is required!</strong></p><p><br></p><p><strong>Shift: 10:00pm-9:00am (4x10) Tuesday-Friday/Sat EST</strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to resolve specific customer issues promptly.</p><p>• Clearly explain product options, features, and associated charges to customers.</p><p>• Utilize designated customer service tools and applications to provide timely and accurate support.</p><p>• Follow established procedures to address routine problems, seeking guidance as needed.</p><p>• Monitor and maintain quality scores and call center performance metrics.</p><p>• Encourage customers to access self-service tools, including web-based options.</p><p>• Inform customers about promotions, new products, and available upgrades.</p><p>• Provide accurate rate quotes and promote prepayment options to customers.</p><p>• Perform additional duties as assigned to support the customer service team.</p>
<p>We are looking for a dedicated and empathetic Customer Service Representative with expertise in healthcare call center operations. In this role, you will handle inquiries related to medical eligibility, benefits, claims, and provider information while maintaining a high level of professionalism and accuracy. This is a Contract to permanent position that offers the opportunity to grow within the organization for the right candidate. While the position is primarily remote, occasional in-office attendance may be required depending on location.</p><p><br></p><p>Responsibilities:</p><p>• Respond to a high volume of customer inquiries via phone and email regarding medical benefits, claims, and provider information.</p><p>• Provide accurate and detailed information about healthcare plans, pre-authorizations, and claim statuses.</p><p>• Utilize tracking systems to document all interactions and ensure proper follow-up.</p><p>• Stay updated on changes to healthcare policies, procedures, and benefits to provide accurate guidance.</p><p>• Resolve customer complaints and troubleshoot issues with professionalism and efficiency.</p><p>• Advise members on outstanding payments and explain billing details when necessary.</p><p>• Assist callers in navigating network provider options and understanding plan coverage.</p><p>• Escalate complex issues to supervisors or managers when required.</p><p>• Collaborate with team members to ensure seamless customer support.</p><p>• Adhere to HIPAA policies and maintain confidentiality in all interactions.</p>
<p>We are looking for a dedicated Customer Service Representative to join our client's team on a contract basis in Bristol, Connecticut. In this role, you will collaborate closely with regional sales managers and various departments to ensure customer satisfaction throughout the project lifecycle. Your ability to maintain attention to detail and build rapport will be essential in delivering exceptional service and exceeding expectations.</p><p><br></p><p>Responsibilities:</p><p>• Review contracts, quotes, purchase orders, and project documents to understand customer requirements and ensure accuracy.</p><p>• Maintain clear and detail-oriented communication with customers, fostering positive relationships.</p><p>• Coordinate with the technical team to address and fulfill specific technical needs.</p><p>• Schedule and facilitate project meetings to kick off complex assignments.</p><p>• Update and create quotes as needed to support the regional sales team.</p><p>• Collaborate with marketing, finance, and other departments to align efforts and meet project goals.</p><p>• Accurately enter order details into Salesforce and internal systems while maintaining comprehensive project documentation.</p><p>• Monitor backlogs and ensure customer ship dates remain accurate and up-to-date.</p><p>• Record and address customer complaints or claims, working with management to improve overall service quality.</p><p>• Identify packaging and shipping requirements, including special handling conditions.</p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Tracy, California. In this role, you will play a key part in ensuring customer satisfaction by managing orders, addressing inquiries, and maintaining accurate documentation. This position offers an excellent opportunity to contribute to a collaborative team environment while developing your customer service expertise.<br><br>Responsibilities:<br>• Process and manage customer orders accurately and efficiently using word processing and spreadsheet software.<br>• Monitor order fulfillment to ensure timely deliveries and adherence to customer commitments.<br>• Respond professionally to customer inquiries and requests, providing clear and helpful information.<br>• Prepare detailed reports, correspondence, and documentation under the guidance of supervisors and experienced team members.<br>• Collaborate with team members to ensure seamless account coverage and operational efficiency.<br>• Maintain accurate records of customer orders and interactions to support smooth order processing.<br>• Address delivery-related issues promptly to maintain customer satisfaction.<br>• Assist in team-specific activities to support overall goals and objectives.
We are seeking dedicated individuals to join our team as contract staff, assisting with conference operations during JP Morgan Week. This is a contract role based in San Francisco, California, where you will play a key part in ensuring a seamless and welcoming experience for attendees. If you excel in fast-paced environments and are committed to providing exceptional service, we encourage you to apply.<br><br>Responsibilities:<br>• Welcome and assist conference attendees, ensuring they feel comfortable and supported throughout the event.<br>• Coordinate logistics across multiple floors, including catering arrangements and meeting room setups.<br>• Serve as the main point of contact for inquiries and provide accurate information about conference activities.<br>• Maintain an attentive and friendly demeanor while managing reception and administrative duties.<br>• Handle event-related tasks promptly, ensuring smooth operations and addressing any issues that arise.<br>• Collaborate with other team members to ensure efficient workflow and communication.<br>• Monitor supplies and equipment, restocking and addressing needs as necessary.<br>• Support the coordination of corporate events, including setup and breakdown.<br>• Uphold the company’s standards for excellent customer service and conduct.<br>• Adapt to changing priorities and tasks during the event to meet organizational goals.
<p>We are looking for a detail-oriented Customer Service Representative to join our team on a contract basis in Blaine, Minnesota. This role involves providing timely and accurate communication to patients, ensuring smooth order processing, and supporting post-sales activities. If you thrive in a fast-paced environment and excel at delivering excellent service, this position is an exciting opportunity for you.</p><p><br></p><p>Responsibilities:</p><p>• Gather product and patient information from multiple platforms and compose text messages to communicate directly with patients.</p><p>• Coordinate order processing, including preparing shipment information and promptly sending tracking details to patients.</p><p>• Ensure timely communication following updates from the shipping team.</p><p>• Maintain accurate records of customer interactions and order details.</p><p>• Address post-sales inquiries and provide support to resolve issues.</p><p>• Collaborate with the team to improve workflow efficiency and customer satisfaction.</p><p>• Adapt to additional responsibilities as needed, demonstrating flexibility and initiative.</p><p>• Manage data entry tasks with precision to ensure all information is up-to-date.</p><p>• Assist with creating and maintaining shipping documentation for orders</p>
<p>We are looking for a dedicated Customer Service Representative to join our team. In this long-term contract position, you will play a pivotal role in ensuring smooth order processing, accurate data management, and outstanding customer support. This is an excellent opportunity to utilize your skills in a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage end-to-end order processing, including invoicing, fulfillment, and inventory analysis.</p><p>• Identify and resolve issues in daily order operations, collaborating with other team members to ensure efficiency.</p><p>• Provide guidance and support to customer service representatives in completing their assigned tasks.</p><p>• Train team members on department processes and ensure adherence to established procedures.</p><p>• Suggest process improvements to management based on insights gained from customer interactions and order workflows.</p><p>• Oversee account and customer data management to maintain accuracy and streamline order processing.</p><p>• Handle returns, ensuring proper documentation and resolution.</p><p>• Process international documents and related transactions accurately and efficiently.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team. This is a Contract to permanent position, offering an excellent opportunity to showcase your communication skills and ability to assist customers effectively. The ideal candidate will excel in a fast-paced environment and demonstrate a commitment to delivering exceptional customer experiences.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Respond promptly to inbound customer inquiries via phone, ensuring a high level of satisfaction.</p><p>• Manage order entry tasks accurately and efficiently to support operational needs.</p><p>• Provide clear and detail oriented communication to resolve customer issues and answer questions.</p><p>• Handle both inbound and outbound calls to address customer concerns or provide updates.</p><p>• Collaborate with team members to improve service delivery and meet performance targets.</p><p>• Maintain detailed records of customer interactions and transactions.</p><p>• Follow established protocols and procedures to ensure compliance and consistency.</p><p>• Identify opportunities to enhance customer satisfaction and recommend improvements.</p><p>• Assist in training new team members or sharing best practices when needed.</p><p>• Adapt to changing priorities and contribute to a positive team environment.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Miami, Florida. In this dynamic role, you will handle customer inquiries, resolve issues, and ensure satisfaction through effective communication and problem-solving. This is a Contract to permanent position, offering an excellent opportunity to develop your skills in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.</p><p>• Communicate effectively with clients in both English and Spanish to provide accurate information and solutions.</p><p>• Manage multiple tasks efficiently, including answering inbound and outbound calls and processing orders.</p><p>• Utilize your knowledge of P& C insurance to assist customers and resolve related issues effectively.</p><p>• Maintain detailed and accurate records of customer interactions and transactions.</p><p>• Collaborate with team members to identify and implement best practices for customer service.</p><p>• Monitor and follow up on customer inquiries to ensure timely resolution.</p><p>• Handle escalated issues by providing well-thought-out solutions and maintaining composure under pressure.</p><p>• Support call center operations by meeting individual and team performance goals.</p><p>• Continuously seek opportunities to improve processes and customer satisfaction.</p><p><br></p><p>Please send your resume to: Jacqueline.Mejia@RobertHalf and call Jacqueline @ 786-698-7072 </p>
