<p>We are seeking a dedicated and personable Customer Service Representative to join our team and deliver outstanding support to clients and customers. In this role, you will be the key point of contact for inbound inquiries, problem resolution, and ensuring a positive customer experience. </p><p><br></p><p><strong> Responsibilities: </strong></p><ul><li>Respond to customer queries via phone, email, and chat in a prompt and detail oriented manner </li><li>Resolve complaints, provide solutions, and follow up to ensure complete satisfaction </li><li>Guide customers through products and services, helping them select suitable options </li><li>Document all customer interactions and maintain records in CRM systems </li><li>Collaborate with cross-functional teams to address escalations and complex issues </li><li>Provide feedback to management on recurring problems and opportunities for service improvement </li><li>Support onboarding and education initiatives for new customers when needed </li><li>Stay up to date on product knowledge, policies, and procedures</li></ul>
<p>Dayton area company is looking for a Customer Service Representative to join their immediately! Job duties will include entering purchase orders into the system, assisting customers via email and over the phone, organizing documents, auditing orders, maintaining customer records and assisting with other clerical duties. This is a contract role anticipated to last 3 - 6 months and is working full-time hours. For more information, please call 937-224-8326. </p>
<p>We are looking for a dedicated Customer Service Representative to join our Member Services team in Vandalia, Ohio. In this Contract to permanent employment role, you will handle a variety of tasks including data entry, communication with vendors, and managing member enrollments. This position offers a dynamic work environment where attention to detail and strong organizational skills are essential.</p><p><br></p><p>Responsibilities:</p><p>• Perform accurate data entry into the member portal and verify submission confirmations.</p><p>• Process member enrollments and update eligibility records promptly.</p><p>• Communicate with vendors and respond to inquiries from representatives as needed.</p><p>• Generate and analyze reports to maintain data accuracy and support decision-making.</p><p>• Manage incoming mail distribution and organize scanned and indexed documents.</p><p>• Answer inbound calls and provide exceptional customer service to members.</p><p>• Address email correspondence efficiently and professionally.</p><p>• Utilize Microsoft Excel and Word for documentation and reporting purposes.</p><p>• Ensure all tasks are completed within established timelines and quality standards.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p>
We are looking for a dedicated Customer Service Representative to join our team in West Chester NT, Ohio. In this Contract to permanent position, you will play a vital role in handling customer inquiries, managing appointments, and ensuring seamless communication between teams. This opportunity offers a dynamic environment where your organizational skills and customer service expertise will be highly valued.<br><br>Responsibilities:<br>• Respond promptly to incoming customer inquiries, providing detailed information and scheduling appointments.<br>• Maintain consistent follow-ups with leads to ensure timely communication and conversion to sales.<br>• Coordinate and organize sales appointments, accurately recording details in the system.<br>• Track the progress of scheduled leads and ensure effective conversion rates.<br>• Submit and process paperwork for sold jobs, ensuring accuracy and completeness.<br>• Collaborate with the warehouse to ensure the correct equipment and parts are prepared for each job.<br>• Communicate professionally with sales teams, partners, and warehouse staff to resolve issues and ensure smooth coordination.<br>• Utilize office software and company systems to manage leads, update customer records, and maintain accurate documentation.<br>• Provide administrative support to the sales and operations teams to enhance daily efficiency.<br>• Assist with general office tasks to support organizational operations.
We are looking for an experienced Customer Service Representative to join our team in Sharonville, Ohio. In this contract position, you will play a vital role in delivering exceptional service to customers and ensuring seamless coordination with technicians and internal teams. This role requires strong organizational skills, effective communication, and a customer-focused mindset to support daily operations and maintain satisfaction.<br><br>Responsibilities:<br>• Respond to incoming calls from customers and technicians, providing assistance or escalating issues to dispatchers as needed.<br>• Accurately record call details and update systems in a timely manner.<br>• Coordinate service resources and collaborate with the operations team to ensure smooth workflows.<br>• Handle customer inquiries, dispatch technicians, and conduct follow-up actions to resolve issues efficiently.<br>• Partner with accounting teams to manage new customer setups and address purchase order inquiries.<br>• Adjust labor levels daily based on workload requirements with input from the Operations Manager.<br>• Monitor and track technician activity throughout the day to optimize productivity and cost-effectiveness.<br>• Maintain customer satisfaction by investigating concerns, routing them to the appropriate staff, and addressing special requests.<br>• Proactively reach out to customers to ensure quality service and share call data with leadership teams.<br>• Utilize service management software and relevant tools to execute daily tasks effectively.
<p>We are looking for a motivated Customer Service Representative to join our team in Vandalia, Ohio. In this Contract to permanent position, you will play a key role in ensuring smooth operations by managing data entry tasks, processing enrollments, and handling vendor communications. This role requires excellent organizational skills and a commitment to providing outstanding service.</p><p><br></p><p>Responsibilities:</p><p>• Perform accurate data entry tasks into member portals and verify submissions for confirmation.</p><p>• Process enrollments and post eligibility details to ensure timely updates.</p><p>• Communicate effectively with vendors and representatives to address inquiries or resolve issues.</p><p>• Generate and analyze reports to support operational efficiency.</p><p>• Handle scanning and indexing of documents to maintain organized records.</p><p>• Distribute mail and manage incoming correspondence in a timely manner.</p><p>• Answer inbound phone calls with professionalism and provide helpful solutions.</p><p>• Schedule appointments and maintain calendars to optimize workflows.</p><p>• Utilize Microsoft Excel and Word to create and manage documentation.</p><p>• Respond to email inquiries to ensure clear and timely communication.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p><p><br></p>
<p>We are looking for an experienced Chief Revenue Officer to lead and execute comprehensive revenue strategies across multiple channels. This pivotal role requires strong leadership to drive profitable growth while ensuring operational efficiency and brand integrity. Based in Cincinnati, Ohio, this position offers the opportunity to influence key business decisions and collaborate closely with executive leadership.</p><p><br></p><p>The CRO leads a lean, entrepreneurial team and sets the commercial vision, ensuring alignment across sales, marketing, and customer success functions.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>· Set and deliver commercial strategy for all revenue channels: DTC, wholesale, brand protection, and customer service.</p><p>· Lead all consumer/customer/competitor understanding activities</p><p>· Oversee e-commerce marketing, brand positioning, and go-to-market execution.</p><p>· Drive profitable growth, with a focus on capturing high-margin DTC revenue.</p><p>· Manage wholesale as a volume channel, ensuring stability and efficiency without over-investment.</p><p>· Develop pricing strategy across all channels.</p><p>· Partner with Brand Protection to safeguard margins, prevent counterfeiting, and protect product authenticity.</p><p>· Lead and mentor the Revenue Department, establishing KPIs, accountability, and performance metrics.</p><p>· Ensure each function is optimized for impact and cost-efficiency.</p><p>· Monitor, analyze, and report on sales, margin, ROI, and revenue trends to executive leadership.</p><p>· Collaborate cross-functionally to align marketing, operations, and customer experience strategies with revenue goals.</p>
<p>We are seeking a detail-oriented <strong>Accounts Receivable Specialist</strong> to join our team and support both <strong>Collections</strong> and <strong>Cash Application</strong> functions. This role is ideal for someone who thrives in a fast-paced environment, communicates effectively, and enjoys problem-solving to keep customer accounts accurate and up to date.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Collections</strong></p><ul><li>Manage an assigned portfolio of customer accounts and follow up on past-due invoices via phone and email.</li><li>Maintain detailed notes documenting all collection activities.</li><li>Respond to customer inquiries and take proactive measures to keep accounts current.</li><li>File, scan, and email invoices as needed.</li><li>Assist with additional collection-related duties as assigned.</li></ul><p><strong>Cash Application</strong></p><ul><li>Accurately post and record cash receipts from checks, ACH, wire transfers, and credit card transactions.</li><li>Reconcile daily cash receipts and deposit reports against bank or lockbox records.</li><li>Apply payments to the correct customer accounts and open invoices.</li><li>Research and resolve unapplied or unidentified payments quickly and accurately.</li><li>Identify and correct discrepancies such as overpayments, underpayments, and misapplied funds.</li></ul><p><br></p>
We are looking for a proactive and personable Receptionist to join our team in Cincinnati, Ohio. This Contract to permanent position offers an excellent opportunity to contribute to a dynamic healthcare environment while showcasing your organizational and communication skills. The ideal candidate will be the first point of contact for visitors and callers, ensuring smooth daily operations and providing exceptional administrative support.<br><br>Responsibilities:<br>• Handle incoming calls with attention to detail, directing them to the appropriate individuals or departments.<br>• Manage the filing and organizing of documents to ensure accessibility and efficiency.<br>• Operate fax machines for sending and receiving critical communications.<br>• Sort and distribute incoming mail promptly to relevant recipients.<br>• Coordinate the preparation and delivery of outgoing mail in a timely manner.<br>• Welcome visitors warmly, assisting with inquiries and directing them as needed.<br>• Provide general administrative support to team members to facilitate smooth operations.<br>• Maintain a well-organized and detail-oriented reception area.<br>• Monitor and manage multi-line phone systems effectively.
We are looking for an experienced Accounts Payable Specialist to join our team in Blue Ash, Ohio. This Contract-to-Permanent position offers an exciting opportunity to contribute to the financial integrity of a leading organization in the manufacturing industry. The ideal candidate will have a strong background in accounts payable processes and be adept at managing vendor relationships and ensuring timely payments.<br><br>Responsibilities:<br>• Validate and review vendor invoices according to established protocols.<br>• Process both purchase order-based and non-purchase order-based invoices, ensuring compliance with three-way match principles.<br>• Review, code, and manage invoices within the approval workflow system to ensure accurate financial system entries.<br>• Collaborate with business partners to address discrepancies in receipts, pricing, or other invoice-related issues.<br>• Respond to and resolve routine inquiries regarding account status, providing clear communication on discrepancy resolutions.<br>• Analyze vendor accounts to ensure timely payments and maintain positive supplier relationships.<br>• Support weekly vendor payment cycles and monthly commission payments for external representative agencies.<br>• Prepare account analyses and assist in monthly closing activities and status reporting.<br>• Contribute to the enhancement of accounts payable processes through participation in department-initiated projects.<br>• Perform additional tasks to support the accounting department as needed.
<p>We are looking for an experienced Collections Specialist in Fairfield, Ohio. In this role, you will manage and oversee collection processes for both commercial and consumer accounts, ensuring timely and accurate billing and payments. This is a long-term contract position with an opportunity to contribute significantly to our financial operations.</p><p><br></p><p>Responsibilities:</p><p>• Manage collections for commercial and consumer accounts, ensuring timely payment resolutions.</p><p>• Prepare and send statements to clients to facilitate payment processes.</p><p>• Monitor account balances and identify overdue payments for follow-up.</p><p>• Communicate effectively with clients to resolve billing discrepancies and payment issues.</p><p>• Apply credit and collection policies consistently across all accounts.</p><p>• Maintain accurate records of collection activities and payment histories.</p><p>• Collaborate with internal teams to address account concerns and improve collection strategies.</p><p>• Utilize Epicor ERP system to manage and track collection processes.</p><p>• Provide regular reporting on collection activities and account statuses.</p><p>• Ensure compliance with company policies and relevant regulations.</p>
