We are looking for a dedicated Customer Service Representative to join our team in Cincinnati, Ohio. In this role, you will provide exceptional support to customers by handling inquiries, processing orders, and maintaining accurate records. This is a Contract to permanent position within the manufacturing industry, offering an excellent opportunity to grow your skills and contribute to a dynamic team. Responsibilities: • Respond to incoming customer inquiries via phone, email, and other communication channels in a timely and detail-oriented manner. • Process and input customer orders accurately into the system, ensuring all details are correct. • Schedule appointments for services or meetings as required, coordinating efficiently with internal teams. • Generate purchase orders and maintain detailed records of transactions for future reference. • Handle both inbound and outbound calls to address customer needs and provide solutions. • Manage data entry tasks to ensure accurate and up-to-date information in company systems. • Utilize Microsoft Excel and Word to create, update, and maintain customer-related documents. • Collaborate with team members to improve customer service processes and enhance overall satisfaction. • Perform follow-ups with customers to confirm order details and ensure their expectations are met. • Support various administrative tasks to help streamline operations and maintain workflow efficiency.

• Proven experience in a customer service or call center environment. • Proficiency in handling inbound and outbound calls with professionalism. • Strong skills in data entry and maintaining accurate records. • Familiarity with Microsoft Excel and Word for documentation and reporting purposes. • Ability to manage email correspondence effectively and professionally. • Experience in scheduling appointments and coordinating across teams. • Knowledge of order entry processes and generating purchase orders. • Excellent communication and problem-solving skills to address customer inquiries.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Cincinnati, OH
onsite
Contract / Temporary to Hire
19.00 - 20.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Cincinnati, Ohio. In this role, you will provide exceptional support to customers by handling inquiries, processing orders, and maintaining accurate records. This is a Contract to permanent position within the manufacturing industry, offering an excellent opportunity to grow your skills and contribute to a dynamic team. Responsibilities: • Respond to incoming customer inquiries via phone, email, and other communication channels in a timely and detail-oriented manner. • Process and input customer orders accurately into the system, ensuring all details are correct. • Schedule appointments for services or meetings as required, coordinating efficiently with internal teams. • Generate purchase orders and maintain detailed records of transactions for future reference. • Handle both inbound and outbound calls to address customer needs and provide solutions. • Manage data entry tasks to ensure accurate and up-to-date information in company systems. • Utilize Microsoft Excel and Word to create, update, and maintain customer-related documents. • Collaborate with team members to improve customer service processes and enhance overall satisfaction. • Perform follow-ups with customers to confirm order details and ensure their expectations are met. • Support various administrative tasks to help streamline operations and maintain workflow efficiency.
2025-11-21T22:23:41Z