We are looking for a dedicated and detail-oriented Sales Support team member to join our team in Fremont, California. In this role, you will collaborate closely with customers and Account Managers to address inquiries, manage orders, and provide solutions tailored to client needs. This is a long-term contract position offering an opportunity to grow within a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Respond to customer inquiries promptly, providing accurate quotes and processing orders efficiently.<br>• Expedite orders and manage returns to ensure customer satisfaction.<br>• Source parts and products to meet client requirements effectively.<br>• Assist in driving sales by supporting Account Managers and identifying opportunities for growth.<br>• Contribute to stockroom operations when necessary, ensuring inventory is organized and accessible.<br>• Maintain attention to detail when entering orders and managing customer information.<br>• Build and nurture strong business relationships with clients to foster long-term partnerships.<br>• Collaborate with team members to streamline processes and improve overall efficiency.<br>• Utilize Microsoft tools to manage sales data, track orders, and monitor performance.
<p>Robert Half is looking for an experienced Billing Supervisor to oversee and manage a team of billing specialists in the northwest suburbs. This role is essential in ensuring timely, accurate, and efficient billing operations while maintaining compliance with company standards. You will collaborate closely with field offices and specialty service divisions, driving process improvements and supporting audits.</p><p><br></p><p>Responsibilities:</p><p>• Lead, train, and mentor a team of billing specialists, fostering growth and development.</p><p>• Oversee daily billing operations, including timely execution of weekly billing cycles and preparation of manual invoices or credit memos.</p><p>• Ensure billing system processes align with the general ledger and manage customer eBilling platform submissions.</p><p>• Support field offices by resolving billing discrepancies, addressing inquiries, and ensuring compliance with revenue recognition standards.</p><p>• Execute month-end close processes and prepare accounting entries related to revenue, such as accruals and reclassifications.</p><p>• Develop and analyze billing metrics and reports for management, including error rates, cycle times, and volume data.</p><p>• Provide documentation and explanations during audits, ensuring compliance and accuracy.</p><p>• Identify and implement process improvements to enhance billing efficiency and accuracy.</p><p>• Collaborate with other departments to maintain strong working relationships and deliver exceptional customer service.</p><p>• Manage special projects, including system enhancements and month-end tasks, as assigned.</p>
We are looking for a dedicated Roof Management Coordinator to join our team in Austintown Township, Ohio. In this role, you will play a vital part in ensuring efficient communication and coordination between clients and field technicians within the construction industry. If you thrive in a fast-paced environment and have strong organizational skills, we encourage you to apply.<br><br>Responsibilities:<br>• Coordinate schedules for field technicians to ensure timely project completion.<br>• Serve as the primary point of contact for clients, addressing inquiries and resolving issues.<br>• Manage and update job schedules using Microsoft Word and Excel.<br>• Oversee account management tasks to maintain strong relationships with clients.<br>• Collaborate with team members to optimize daily operations and improve efficiency.<br>• Utilize basic computer skills to input and track data accurately.<br>• Monitor job progress and communicate updates to relevant stakeholders.<br>• Ensure compliance with company procedures and industry standards.<br>• Provide exceptional customer service to support client satisfaction.<br>• Troubleshoot scheduling conflicts and propose solutions proactively.
<p><strong>Job Title: Front Desk Representative (Contract)</strong></p><p><strong>Location: Iowa City, Iowa</strong></p><p><strong>Description:</strong></p><p>We are seeking a friendly and organized Front Desk Representative to join our client's team on a <strong>short-term contract</strong> basis. Acting as the "Director of First Impressions," the ideal candidate will play a pivotal role in creating a welcoming environment for visitors, handling phone calls, and assisting with various clerical tasks. If you have excellent communication and organizational skills, this is an excellent opportunity to showcase your talents while contributing to the success of a dynamic company in Iowa City.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist clients and visitors with a friendly and professional demeanor, ensuring a seamless first impression.</li><li>Answer incoming phone calls promptly, routing them to the appropriate departments or providing accurate information as needed.</li><li>Manage daily administrative tasks, such as data entry, filing, scanning documents, and organizing office materials.</li><li>Assist with scheduling appointments, managing calendars, and coordinating meetings.</li><li>Maintain a clean and organized front desk and reception area.</li><li>Provide high-quality customer service to internal staff and external stakeholders.</li><li>Support additional clerical tasks and special projects as requested.</li></ul><p><br></p>
We are looking for an experienced AR/Collections Specialist to join our team in Palm Beach Gardens, Florida. This Contract-to-permanent position offers a dynamic opportunity to manage accounts receivable and collections while fostering strong customer relationships. The role requires a proactive individual who can balance customer service excellence with corporate financial objectives.<br><br>Responsibilities:<br>• Monitor assigned customer accounts and ensure timely follow-up on overdue invoices.<br>• Investigate and resolve disputes, complaints, and payment discrepancies efficiently.<br>• Respond promptly to inquiries from both internal teams and external customers.<br>• Collaborate daily with Customer Service and Sales teams to address account issues.<br>• Build and maintain positive relationships with key customers to support collections efforts.<br>• Document collection activities and maintain organized records within the company’s collection system.<br>• Identify and escalate high-risk accounts or uncollectible receivables to management.<br>• Review account statuses daily to approve or hold orders based on credit analysis.<br>• Track credit limits and payment terms, recommending adjustments when necessary.<br>• Support management in implementing process improvements and completing ad-hoc reports.
We are looking for an experienced IT Service Desk Lead to manage and improve service desk operations within our organization. This contract position is based in Encinitas, California, and offers an opportunity to oversee IT processes, drive efficiency, and ensure exceptional support for end users. The ideal candidate will possess strong leadership skills and expertise in ITIL processes, along with a commitment to delivering high-quality service.<br><br>Responsibilities:<br>• Oversee ITIL processes, including incident, service, problem, and asset management, ensuring alignment with organizational standards.<br>• Identify opportunities for service desk process improvements, develop detailed documentation, and communicate updates to stakeholders.<br>• Collaborate with IT teams to ensure smooth implementation and support for changes to applications, infrastructure, and services.<br>• Supervise and develop service desk staff, ensuring adequate resources and skills to meet service level expectations.<br>• Monitor and manage incoming incidents, ensuring timely and effective resolution of end-user issues.<br>• Configure and maintain service desk tools to support ITIL processes and optimize workflow efficiency.<br>• Promote the creation and maintenance of knowledge documentation to empower users to resolve common issues independently.<br>• Conduct root cause analysis for problems, compile reports, and collaborate with stakeholders to prevent recurrence.<br>• Research emerging technologies, services, and standards to enhance IT service management practices.<br>• Analyze service desk data and create dashboards to evaluate process health and customer service levels.
About the Role: You’ll play an essential role by connecting with end-users of company products to ensure their product experience is positive. The position includes a mixture of outgoing and incoming calls, product complaint handling, overseeing our website chat functionality, and supporting the Patient Assistance Program to provide supplies to individuals in need. Candidates must be bilingual in Spanish and English to effectively communicate with a diverse consumer base and deliver exceptional service. <br> Key Responsibilities: High-volume outgoing calls to consumers already using our products. Conduct inbound call support for consumer inquiries. Communicate professionally on sensitive healthcare topics such as anatomical functions. Stay updated on product knowledge, competing products, and market dynamics. Demonstrate expertise in handling all consumer inquiries for healthcare supplies. Thoroughly document consumer interactions and profiles in CRM systems with attention to data quality. Identify sales opportunities during service calls and collaborate with the Consumer Sales team. Work toward achieving call and quality targets. Generate reports and fulfill additional duties as assigned.
<p>Position Overview</p><p>We are seeking a highly motivated and experienced Product Owner (Senior) to support our IT Service Center operations. This role will be responsible for defining and prioritizing the product backlog, managing stakeholder relationships, and driving the successful delivery of Technology Service Center initiatives. The ideal candidate will have a strong background in IT service management, Agile methodologies, and stakeholder engagement, paired with excellent communication and leadership skills.</p><p>Key Responsibilities</p><ul><li>Define, maintain, and prioritize the Service Center product backlog based on business value and stakeholder needs.</li><li>Serve as the primary liaison between stakeholders and the Service Center team, ensuring requirements are captured and integrated into service delivery.</li><li>Collaborate on developing and communicating the vision and strategy for the Service Center, aligning with business goals.</li><li>Identify and implement continuous improvement opportunities to enhance service quality, efficiency, and customer satisfaction.</li><li>Write and refine user stories for IT service management, ensuring they are clear, concise, and actionable.</li><li>Actively participate in sprint planning, reviews, and retrospectives, guiding the Service Center team toward successful outcomes.</li><li>Monitor performance metrics and feedback, leveraging data to drive service improvements.</li><li>Partner with cross-functional teams to ensure services are delivered on time and according to requirements.</li><li>Identify and mitigate risks impacting the delivery of Technology Service Center initiatives.</li></ul><p><br></p><p><br></p>
<p>Charlie Gilmur with Robert Half is looking for an experienced Payroll Manager to lead and oversee payroll operations in Portland, Oregon. This role requires a hands-on leader who can ensure the accurate, timely, and compliant processing of multi-state payrolls while optimizing systems and workflows. As the subject matter expert, you will collaborate with HR, Finance, IT, and Labor Relations teams to enhance payroll functionality and maintain regulatory compliance.</p><p><br></p><p>Responsibilities:</p><p>• Manage the complete payroll process for all employees, ensuring accuracy, compliance, and adherence to federal, state, and local regulations.</p><p>• Lead, train, and supervise payroll staff to ensure high performance and attention to detail in their development.</p><p>• Conduct payroll audits, reconciliations, and generate reports for internal and external stakeholders.</p><p>• Optimize the use of UKG Ready payroll systems, including troubleshooting, training, and workflow improvements.</p><p>• Maintain robust payroll controls and documentation to support compliance and audit readiness.</p><p>• Collaborate with HR, Finance, IT, and Labor Relations to ensure seamless integration of employee data and benefits.</p><p>• Oversee payroll calendar planning, including deadlines for tax filings, year-end activities, and special payroll situations.</p><p>• Manage garnishments, wage assignments, off-cycle payments, and other complex payroll scenarios.</p><p>• Ensure payroll processes align with labor union agreements and federal contracting requirements.</p><p>• Provide exceptional customer service to employees, managers, and external partners regarding payroll inquiries.</p><p><br></p><p>Please reach out to Charlie Gilmur with Robert Half to review this position. Job Order: 03600-0013276785</p><p><br></p>
Our firm, located in the beautiful city of Santa Barbara, California, is seeking a motivated and experienced Operations Manager to drive efficiency, foster team collaboration, and oversee organizational processes. Acting as a critical partner for leadership, the Operations Manager will play a key role in ensuring operational excellence while supporting the strategic growth of the firm. The ideal candidate will demonstrate expertise in operations management, human resources, compliance, and people management. If you thrive in multi-faceted roles and are passionate about creating a positive impact on both the organization and its team members, this position may be a perfect fit for you. Key Responsibilities: Operational Leadership: Lead organization-wide initiatives and manage firmwide projects in partnership with the leadership team to cultivate growth and innovation. Develop, update, and maintain operational policies and procedures to meet the evolving needs of the organization. Oversee and streamline billing processes, office expenses, and administrative workflows, including the management of office supply orders and budgets. Coordinate the preparation of presentations and materials for meetings, retreats, and company-wide sessions. Human Resources Management: Manage the full employee life cycle, including recruitment, onboarding, performance evaluation, payroll approval, and employee offboarding. Provide mentoring and ongoing detail oriented support for Associate Advisors and Client Service Administrators to promote skill development and career growth. Lead team-building efforts by enhancing company culture through events, celebrations, appreciation initiatives, and employee engagement activities. Address employee relations matters, fostering a collaborative and solutions-focused work environment. Client Service & Compliance Oversight: Act as a point of escalation for resolving complex client service issues, liaising with custodians or other stakeholders to ensure timely resolution. Support top-quality client service delivery by streamlining internal processes and providing assistance to client-facing teams. Ensure the firm meets all regulatory standards by monitoring industry compliance requirements and participating in relevant training programs. Technology & Innovation: Research, recommend, and implement cutting-edge technology solutions to enhance operational effectiveness and team productivity. Provide software training to employees; troubleshoot and resolve technical issues as needed.
<p>We are looking for a Client Services Representative to join a team in Winter Park, Florida. This position offers a dynamic opportunity to support clients while utilizing your administrative and technical expertise in wealth management platforms. If you excel at providing exceptional client service and thrive in a fast-paced environment, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary point of contact for incoming client inquiries, ensuring exceptional service and support.</p><p>• Handle incoming calls professionally, addressing client needs and resolving issues efficiently.</p><p>• Utilize various wealth management software platforms such as RedTail, WealthScape, Envestnet, and eMoney to assist clients.</p><p>• Perform administrative tasks with proficiency in Microsoft Office applications.</p><p>• Collaborate with team members to ensure seamless client experiences.</p><p>• Maintain accurate records and documentation in compliance with organizational standards.</p><p>• Support clients in navigating financial tools and resources provided by the organization.</p><p>• Stay updated on industry trends and software updates to enhance service quality.</p><p>• Assist with tasks related to life and health agent licensing when applicable.</p>
<p>A Property Management firm is seeking a Bilingual Spanish Assistant Property Manager to join their team in Dorchester, MA. </p><p><br></p><ul><li>Ensures that all resident recertifications are processed within the established timeframe and in accordance with established procedures by:</li><li>Sending out notifications to residents. </li><li>Conducting and tracking all resident interviews pertaining to certifications/ recertifications.</li><li>Completing all verification. </li><li>Processing income certifications/recertifications. </li><li>Filing and tracking paperwork</li><li>Providing customer service to residents </li></ul>
We are looking for an experienced Customer Service Representative to join our team in Woodbury, New York. In this long-term contract position, you will play a key role in ensuring customer satisfaction by managing orders, coordinating shipments, and resolving inquiries with professionalism. This is an excellent opportunity for someone with strong organizational skills and a customer-focused mindset.<br><br>Responsibilities:<br>• Accurately enter customer orders into NetSuite and spreadsheets, ensuring all details such as quantities, pricing, and sales representatives are correct.<br>• Coordinate special delivery requirements with production and shipping teams to meet customer expectations.<br>• Arrange weekly shipments by obtaining freight quotes and selecting the most cost-effective carriers.<br>• Communicate effectively with internal sales and production teams to address order adjustments and updates.<br>• Monitor pending orders, track shipments, and collect necessary documentation for invoicing purposes.<br>• Gain a comprehensive understanding of products to offer suitable substitutions for back-ordered items.<br>• Address and resolve customer inquiries and issues promptly, escalating complex matters to the appropriate team members.<br>• Set up new customer accounts in NetSuite, ensuring accuracy and completeness of information.
We are looking for a dedicated Property Administrator to join our team in East Palo Alto, California. This is a contract position that offers an excellent opportunity to support property management operations in a collaborative and focused environment. The ideal candidate will bring organizational expertise and a proactive approach to managing administrative tasks.<br><br>Responsibilities:<br>• Oversee daily administrative operations for the property, ensuring compliance with company policies and procedures.<br>• Prepare, review, and maintain accurate tenant files and documentation related to move-ins and ongoing occupancy.<br>• Provide exceptional customer service by addressing tenant inquiries and resolving issues promptly.<br>• Utilize software tools such as Yardi and Microsoft Office to manage property data and generate reports.<br>• Assist in maintaining compliance with HUD regulations and tax credit requirements.<br>• Coordinate with the site manager and other team members to ensure smooth workflow during rehabilitation projects.<br>• Monitor and manage property-related correspondence, including emails and notices.<br>• Organize and maintain office records, ensuring accessibility and confidentiality.<br>• Support team-oriented initiatives in a small office setting to foster a collaborative work environment.<br>• Ensure adherence to the business-appropriate dress code, with casual Fridays as an exception.
We are looking for a skilled Service Delivery Manager to oversee and optimize client support operations in Houston, Texas. In this role, you will manage service requests, track performance metrics, and ensure the timely resolution of issues while building strong relationships with clients. You will collaborate closely with teams to deliver high-quality post-implementation support for Oracle Cloud services.<br><br>Responsibilities:<br>• Coordinate and manage client-facing working groups to ensure effective service delivery.<br>• Oversee the resolution of service tickets using platforms such as Jira, maintaining adherence to established budgets and timelines.<br>• Act as the primary escalation contact for addressing and resolving project-related challenges.<br>• Foster trusted advisor relationships with client leadership to strengthen long-term partnerships.<br>• Monitor service metrics and progress to ensure commitments align with the statement of work.<br>• Organize and lead motivated teams to achieve shared project goals.<br>• Identify opportunities to expand services and deliver additional value to existing clients.<br>• Travel up to 25% to client sites to maintain strong communication and engagement.<br>• Collaborate with team managers to drive performance and successful delivery outcomes.
We are looking for a highly organized and detail-oriented Customer Service Representative to join our team in Rosharon, Texas, 77583, United States. In this role, you will handle customer interactions, coordinate schedules, and support operational processes within the service industry. This position offers a long-term contract employment opportunity.<br><br>Responsibilities <br>• Respond to inbound calls efficiently, ensuring customer inquiries are addressed <br>• Coordinate and manage scheduling for technicians based on service needs <br>• Engage in proactive outreach by making outbound sales calls to prospective clients <br>• Retain customers by providing detailed information on products and services <br>• Update and maintain customer records with accuracy using data entry systems <br>• Manage email correspondence to address customer concerns and provide timely follow-ups <br>• Utilize Microsoft Excel and Word for documentation and reporting tasks <br>• Schedule appointments and ensure timely follow-through with customers <br>• Handle order entry processes to ensure service requests are accurately logged <br>• Maintain high standards of customer service during both inbound and outbound communications
<p>Robert Half is partnered with our client looking for a strong office manager with some great QuickBooks experience! The vibe? Relaxed, casual, and full of laughs. We take our work seriously—but not <em>too</em> seriously.</p><p><br></p><p>Your days will be a mix of leadership, organization, and customer service. Here’s a peek into your week:</p><ul><li>Open the office and set the tone for the day</li><li>Answer phones and greet walk-ins (10 max on a busy day)</li><li>Supervise your assistant and keep the front office humming</li><li>Invoice like a pro – admin fees, billing violations, ordering supplies, etc.</li><li>Handle accounts receivable – collect payments from individuals and businesses</li><li>Work in QuickBooks – post charges, reconcile accounts, and pull reports</li><li>Coordinate with business contacts on group accounts</li><li>Learn and master new software</li><li>Lead the charge on events – manage payments and reconcile like a boss</li><li>Keep things organized – from access cards to validation logs to daily cash reports</li></ul><p><br></p>
<ul><li><strong>Position: BILINGUAL Collections Specialist (Contract Role)</strong></li><li><strong>Location: </strong>1900 E. ELMS RD, SUITE 200, KILLEEN, Texas, 76542, United States</li><li><strong>TYPE: 100% ONSITE </strong></li><li><strong>Required Experience: 2-3 years</strong></li><li><strong>Hourly Pay: $20 - $22 per hour</strong></li><li><strong>REQUIREMENTS: MUST BE BILINGUAL in SPANISH and ENGLISH</strong> </li></ul><p>Job purpose</p><p>M-F 8:30-5:30</p><p> </p><p>Job Description:</p><p>• Minimize delinquent debt through appropriate telephone collection activities.</p><p>• Develop and improve customer relations and provide exceptional service to all customers both in person and over the phone.</p><p>• Grow account volume through good judgment and effective customer solicitations in the branch and by telephone.</p><p>• Minimize delinquent debt by calling customers and collecting on past-due accounts.</p><p>• Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy. (this would need a waiver to be signed for any candidate that was going to accept cash payments)</p><p>• Comply with all company policies and all State and Federal lending regulations; title recording and maintain report.</p><p>• Data entry of loan application and documents.</p><p>• Other duties as assigned by leadership, including filing, organizing, and other clerical work.</p><p> </p><p>Minimum Qualifications:</p><p>• Prior Collections Experience</p><p>• High School Diploma or Equivalent</p><p>• Prior customer service experience in either a sales/retail environment or cash management environment.</p><p>• Must pass a criminal background check.</p><p>• Cash handling; computer skills; customer service skills</p><p>• Call center experience</p><p>• Experience in a public-facing position.</p><p>• Experience in the consumer finance industry.</p><p> </p><p> </p>
<p><em>The salary range for this position is $130,000 - $150,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Let’s get you into a job where you’re not under compensated for your hard work. How about one where the company values your time? A high-end firm that was just rated one of the top places to work in Chicago just created a new Tax Manager position. Which may seem pretty standard…until you get to the best part: The perks.</p><p><br></p><p>1) The pay rates are above what their top competitors pay their employees</p><p>2) They have higher bonus structures</p><p>3) There’s work from home flexibility and prioritization for employee work/life balance.</p><p>4) The position is a fast-track career growth opportunity (as the company is expanding rapidly thru acquisitions)</p><p>5) And more…</p><p><br></p><p><strong>Job Description:</strong></p><ul><li>Providing timely, high-quality client service that meets or exceeds the expectations of clients, your Client Service Team, and the Tax Team as a whole</li><li>Training, overseeing, and mentoring the members of your Client Service Team</li><li>Reviewing and finalizing individual, gift, fiduciary, and business tax returns and work papers</li><li>Reviewing and finalizing annual tax projections, calculations of estimated tax payments, and the implementation of recommended tax strategies</li><li>Reviewing, finalizing, and presenting long-term tax projections, including identification of tax-reduction strategies for clients and prospective clients</li><li>Maintaining a high level of organization with client data and files, and keeping track of client financial and tax-related transactions</li><li>Interacting directly with clients, responding to questions/concerns and obtaining information necessary for their tax compliance and/or tax strategy work</li><li>Reviewing and finalizing responses to IRS and state agency audits, inquiries, and tax notices and communicating with IRS and state agencies about such audits, inquiries, and tax notices</li><li>Assisting with various administrative responsibilities of the Tax Team</li><li>Reviewing and finalizing tax research projects and developing educational materials for clients, the Tax Team, and the company Team</li><li>Identifying and developing technological and process improvements</li><li>Keeping current on tax rules and regulations at both the federal and state levels</li><li>Ensuring professional development through ongoing education and maintaining accreditation</li><li>Participating in departmental projects</li><li>Serving on departmental committees, as requested</li><li>Reporting to the senior members of your Client Service Team</li></ul><p> </p><p><br></p>
<p>Robert Half is partnering with a company in the Saratoga Area. We are looking for a detail-oriented Customer Account Coordinator. In this role, you will serve as a critical link between customers and internal departments, ensuring smooth order management and exceptional customer service. The ideal candidate will have a proactive approach to problem-solving and a strong ability to manage multiple tasks efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with sales, production, and logistics teams to streamline order processing and enhance customer satisfaction.</p><p>• Support the sales team by managing and updating price lists, including annual and ongoing pricing adjustments.</p><p>• Oversee the sales order process, ensuring accuracy and addressing potential raw material or quality concerns proactively.</p><p>• Handle new customer onboarding by coordinating agreements and ensuring all required documentation is completed promptly.</p><p>• Gather customer feedback through surveys and interactions, sharing insights with internal teams to improve products and services.</p><p>• Organize and execute customer outreach activities, such as planning and distributing appreciation gifts.</p><p>• Coordinate shipping arrangements with customers and freight forwarders, securing cost-effective options and ensuring timely deliveries.</p><p>• Manage international shipping processes while adhering to regulatory requirements and trade laws.</p><p>• Develop and maintain internal forms, process instructions, and training materials to support operational efficiency.</p><p>• Perform administrative tasks, including maintaining filing systems, processing payments, and managing invoicing for consignment orders.</p>
<p>Robert Half is seeking a detail-oriented and process-driven <strong>Help Desk Technician</strong> with a client in the Woodlands area. In this role, you’ll play an integral part in supporting system migrations, troubleshooting technical issues, and delivering excellent customer service across a broad user base in 35 locations nationwide.</p><p>If you have expertise in <strong>ServiceNow ticketing</strong>, <strong>Active Directory administration</strong>, and <strong>Office 365/Windows 11 migrations</strong>, this could be a great fit for your skillset!</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide help desk support to end users nationwide, primarily through remote support tools like <strong>ScreenConnect</strong>, ensuring timely ticket resolution and clear process follow-through.</li><li>Troubleshoot and resolve hardware and software issues including <strong>Active Directory account management</strong> (password resets, group memberships), <strong>Office 365 suite</strong>, and network connectivity.</li><li>Assist in the migration from <strong>Windows 10 to Windows 11</strong>, ensuring smooth transitions with minimal end-user interruptions.</li><li>Support day-to-day operations for ServiceNow ticketing by creating, monitoring, and resolving tickets, and following up on issues to ensure high levels of customer satisfaction.</li><li>Collaborate with team members to prepare laptops, install required software based on checklist-guided procedures, and manage hardware inventory (e.g., laptops, peripherals).</li><li>Manage and maintain <strong>POS accounts for new hires</strong>, integrating these systems with company workflows.</li><li>Leverage <strong>Accuflow laptop inventory</strong> tools to ensure seamless deployment and functionality in collaboration with pharmacies.</li><li>Contribute to inventory management efforts, maintaining up-to-date records of hardware and software distribution.</li></ul><p><br></p>
<p>We’re seeking a skilled IT Support Technician to join our team in Savannah, Georgia. In this contract-to-hire role, you’ll provide advanced technical support, manage IT systems, and ensure smooth operations.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Resolve escalated technical issues.</li><li>Troubleshoot hardware, software, and network problems.</li><li>Maintain IT infrastructure, including servers and network devices.</li><li>Install and upgrade systems, software, and hardware.</li><li>Monitor performance and apply updates, patches, and security measures.</li><li>Support cloud-based backup solutions.</li><li>Document IT processes and configurations.</li><li>Collaborate with IT teams for efficient service delivery.</li><li>Provide excellent customer service and client communication.</li></ul><p><br></p>
<p>We are looking for a dedicated and healthcare bilingual Customer Service Representative to join our team on a long-term contract basis. In this role, you will assist with customer calls, including a significant portion of Spanish-speaking inquiries, ensuring high-quality service and satisfaction. This is a remote position, offering flexibility to work from home in Central, Mountain, or Pacific Time Zones.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer service by handling inquiries and resolving issues with professionalism and care.</p><p>• Manage and document customer interactions using established procedures and systems.</p><p>• Schedule appointments and coordinate with internal teams to meet client needs.</p><p>• Ensure accuracy and quality in data entry and paperwork, adhering to company policies.</p><p>• Maintain a strong understanding of medical coverage, benefit functions, and claim administration processes.</p><p>• Communicate effectively in both English and Spanish to assist a diverse customer base.</p><p>• Meet department performance goals related to satisfaction, accuracy, and attendance.</p><p>• Participate in training programs to stay updated on company procedures and policies.</p><p>• Handle sensitive and complex customer information with discretion and confidentiality.</p><p>• Provide support during occasional overtime or holiday shifts as required by business needs.</p>
We are offering an exciting opportunity for a Tax Manager - Public in Golden Valley, Minnesota, 55427, United States. This role involves managing multiple high-level tax engagements, formulating and delivering innovative tax planning, and providing client service. You will be identifying and capitalizing on business opportunities, working with staff to ensure tax returns are completed correctly, and performing research on tax topics. <br><br>Responsibilities:<br><br>• Manage multiple high level tax engagements ensuring effective execution and delivery<br>• Develop and implement innovative tax planning strategies<br>• Provide exceptional client service and foster business opportunities within our current client base<br>• Work collaboratively with staff to ensure individual and business tax returns are completed correctly and timely<br>• Analyze tax situations from various perspectives to apply the maximum tax benefit<br>• Conduct research on various tax topics and draw conclusions<br>• Lead, develop and mentor team members to enhance their skills<br>• Work with high level clients and review tax returns for accuracy<br>• Participate in business development and community involvement activities<br>• Understand the mindset of a business owner with entrepreneurial spirit<br>• Deliver exceptional customer service to our clients<br>• Participate in coaching employees and career development<br>• Stay up-to-date on the ever-changing tax industry’s regulations and policies.
<p>We are looking for a detail-oriented Associate Operations Representative for a client in Bellevue, Washington, within the financial services industry. This Contract-to-Permanent position involves supporting distribution partners by handling agent-related requests and inquiries, ensuring smooth business processes and excellent customer service. The role is ideal for someone who thrives in an administrative environment and is eager to develop a strong understanding of contracts, licensing, and commission systems.</p><p><br></p><p>Responsibilities:</p><p>• Process agent appointments, updates, and commission inquiries to ensure accuracy and compliance with state regulations and company policies.</p><p>• Review and analyze submitted data to verify completeness and adherence to standards before executing transactions.</p><p>• Develop a foundational understanding of the company’s products and services to accurately interpret contractual obligations.</p><p>• Train team members on key responsibilities and procedures to enhance departmental efficiency.</p><p>• Draft and revise procedural documentation in alignment with organizational standards.</p><p>• Conduct system testing to identify and resolve functionality issues.</p><p>• Handle administrative tasks such as reviewing scheduled reports and taking appropriate follow-up actions.</p><p>• Address agent-related inquiries with professionalism and a focus on providing excellent customer service.</p>
