Our firm, located in the beautiful city of Santa Barbara, California, is seeking a motivated and experienced Operations Manager to drive efficiency, foster team collaboration, and oversee organizational processes. Acting as a critical partner for leadership, the Operations Manager will play a key role in ensuring operational excellence while supporting the strategic growth of the firm. The ideal candidate will demonstrate expertise in operations management, human resources, compliance, and people management. If you thrive in multi-faceted roles and are passionate about creating a positive impact on both the organization and its team members, this position may be a perfect fit for you. Key Responsibilities:   Operational Leadership: Lead organization-wide initiatives and manage firmwide projects in partnership with the leadership team to cultivate growth and innovation. Develop, update, and maintain operational policies and procedures to meet the evolving needs of the organization. Oversee and streamline billing processes, office expenses, and administrative workflows, including the management of office supply orders and budgets. Coordinate the preparation of presentations and materials for meetings, retreats, and company-wide sessions. Human Resources Management: Manage the full employee life cycle, including recruitment, onboarding, performance evaluation, payroll approval, and employee offboarding. Provide mentoring and ongoing detail oriented support for Associate Advisors and Client Service Administrators to promote skill development and career growth. Lead team-building efforts by enhancing company culture through events, celebrations, appreciation initiatives, and employee engagement activities. Address employee relations matters, fostering a collaborative and solutions-focused work environment. Client Service & Compliance Oversight: Act as a point of escalation for resolving complex client service issues, liaising with custodians or other stakeholders to ensure timely resolution. Support top-quality client service delivery by streamlining internal processes and providing assistance to client-facing teams. Ensure the firm meets all regulatory standards by monitoring industry compliance requirements and participating in relevant training programs. Technology & Innovation: Research, recommend, and implement cutting-edge technology solutions to enhance operational effectiveness and team productivity. Provide software training to employees; troubleshoot and resolve technical issues as needed.

Required Skills & Qualifications: Proven experience (5+ years preferred) in operations management or a similar leadership role in a detail oriented services environment. In-depth knowledge of human resources functions, including recruitment, performance management, and compliance with workplace regulations. Exceptional organizational skills with the ability to manage priorities and oversee multiple initiatives simultaneously. Strong problem-solving abilities and a proactive approach to identifying areas for process improvement. Excellent verbal and written communication skills with the ability to create a positive, inclusive, and collaborative work culture. Familiarity with industry-specific technology solutions and operational software is a plus.

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