We are looking for a dedicated Customer Service Representative to join a local government team in Richmond, Virginia. In this long-term contract position, you will play a key role in delivering exceptional service to community members, ensuring their needs are met efficiently and effectively. This is an excellent opportunity to contribute to public service in a meaningful way.<br><br>Responsibilities:<br>• Respond to inquiries, concerns, and requests from constituents regarding government services, programs, and policies.<br>• Provide guidance to individuals navigating government processes and procedures to ensure a positive customer experience.<br>• Collaborate with internal departments to gather accurate information and deliver timely responses to inquiries.<br>• Maintain thorough and up-to-date knowledge of local government services, initiatives, and programs.<br>• Handle sensitive information with the utmost confidentiality and professionalism.<br>• Assist with data entry tasks to record and track interactions and ensure accurate recordkeeping.<br>• Direct visitors or callers to appropriate departments or resources as needed.<br>• Address and resolve customer issues with a focus on delivering effective solutions.<br>• Support occasional evening or weekend service needs, as required by the organization.
<p>We are looking for a dedicated Customer Service Representative to join our team in Lawrence, Indiana. In this position, you will play a vital role in supporting veterans by handling membership renewals, addressing inquiries, and ensuring excellent service delivery. This role requires strong communication skills and the ability to manage high call volumes during peak periods.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Respond to incoming calls and assist veterans with membership renewals and inquiries.</p><p>• Accurately input data from conversations into the system while maintaining attention to detail.</p><p>• Manage high call volumes efficiently, handling up to 150 calls per day during busy periods.</p><p>• Deliver exceptional customer service by addressing concerns and providing appropriate solutions.</p><p>• Ensure compliance with company policies and procedures while interacting with customers.</p><p>• Utilize Microsoft Word and Excel to perform basic office tasks and maintain documentation.</p><p>• Collaborate with team members to improve processes and enhance customer satisfaction.</p><p>• Maintain an attentive and empathetic demeanor during all interactions.</p><p>• Adapt to changing priorities and workloads, demonstrating flexibility in a fast-paced environment.</p>
<p><strong>Customer Interaction:</strong> Handle inbound and outbound customer inquiries via phone, email, and other communication methods. Provide clear, concise, and accurate information to resolve issues and answer questions.</p><p><strong>Issue Resolution:</strong> Investigate and resolve customer issues promptly, escalating complex problems to the appropriate parties when necessary.</p><p><strong>Record Management:</strong> Accurately document customer interactions, feedback, and solutions in the CRM system. Maintain organized and thorough records for future reference.</p><p><strong>Product Knowledge:</strong> Develop a comprehensive understanding of company products, policies, and services to provide informed support to customers.</p><p><strong>Process Improvement:</strong> Identify opportunities to enhance customer service operations and recommend solutions to improve overall customer satisfaction.</p><p><strong>Collaboration and Teamwork:</strong> Collaborate with internal departments, such as sales or technical teams, to ensure seamless customer experiences. Engage in knowledge-sharing and contribute to team success.</p><p><br></p>
We are looking for an experienced Customer Service Representative with a background in financial services to join our team in Memphis, Tennessee. The ideal candidate will have expertise in the banking industry and a proven ability to deliver exceptional customer experiences while handling financial inquiries.<br><br>Responsibilities:<br>• Respond to customer inquiries regarding financial products and services with professionalism and accuracy.<br>• Assist clients in resolving issues related to banking transactions and account management.<br>• Analyze customer needs and provide tailored solutions to enhance satisfaction.<br>• Process and verify financial documentation in compliance with company policies.<br>• Maintain up-to-date knowledge of banking regulations and company offerings.<br>• Collaborate with team members to improve service delivery and achieve department goals.<br>• Handle escalated customer concerns with tact and effectiveness.<br>• Document customer interactions and resolutions in the system for record-keeping purposes.<br>• Provide recommendations to improve processes based on customer feedback and observations.
<ul><li>Serve as the first point of contact for customers via phone, email, chat, or in person</li><li>Resolve customer inquiries, issues, or complaints promptly and professionally</li><li>Maintain a high level of product or service knowledge to assist customers effectively</li><li>Document customer interactions, transactions, comments, and complaints in internal systems</li><li>Escalate complex issues to the appropriate departments or supervisors as needed</li><li>Follow up with customers to ensure satisfaction and issue resolution</li><li>Process orders, forms, applications, and requests accurately</li><li>Meet performance metrics including response time, customer satisfaction, and resolution rates</li><li>Collaborate with team members and other departments to improve the customer experience</li><li>Stay up to date on company policies, procedures, and promotions</li></ul>
<p>Are you a highly skilled Collections Specialist looking to make an impact in your career path?</p><p><br></p><p>The right Collections Specialist will be over the below:</p><ul><li>Update and maintain customer records.</li><li>Provide timely follow-up on payment arrangements.</li><li>Review and monitor assigned accounts and all applicable collection reports.</li><li>Other duties assigned, as necessary.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Administrator to join our team in Webster, New York. This long-term contract position offers an exciting opportunity to provide exceptional service by assisting customers with inquiries, managing orders, and ensuring smooth communication processes. The ideal candidate will thrive in a fast-paced environment and demonstrate outstanding interpersonal and organizational skills.<br><br>Responsibilities:<br>• Respond promptly to incoming customer inquiries through various communication channels.<br>• Accurately process orders and ensure timely entry of relevant data into the system.<br>• Handle both inbound and outbound calls, addressing customer needs and resolving concerns efficiently.<br>• Provide support for service-related calls, ensuring a positive customer experience.<br>• Maintain detailed and accurate records of customer interactions and transactions.<br>• Collaborate with team members to enhance service delivery and meet performance goals.<br>• Proactively identify opportunities to improve customer satisfaction and streamline processes.<br>• Ensure compliance with company policies and procedures while handling sensitive information.<br>• Assist in training and onboarding new team members when required.
<p>We are looking for dedicated and detail-oriented Customer Service Representatives to join our team in Anaheim, California. In this long-term contract position, you will play a vital role in ensuring excellent customer experiences by addressing inquiries, managing orders, and maintaining accurate account information. This is an exciting opportunity to contribute to a dynamic team while developing your customer service expertise.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound calls and provide accurate information to address customer inquiries.</p><p>• Communicate updates regarding order statuses, shipping delays, and other relevant details.</p><p>• Update and maintain customer account information to ensure data accuracy.</p><p>• Provide exceptional service in both inbound and outbound customer interactions.</p><p>• Collaborate with team members to resolve customer concerns effectively.</p>
<p>We are looking for a detail-oriented Patient Access Specialist in Nashua, New Hampshire. In this Contract-to-Permanent role, you will play a key role in ensuring patients receive seamless admissions and access services while adhering to organizational policies and regulatory guidelines. Your primary focus will be on delivering exceptional customer service, maintaining accurate records, and supporting billing processes for a positive patient experience.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and perform compliance checks to ensure proper documentation and adherence to regulations.</p><p>• Provide patients with clear instructions and collect insurance information while maintaining a high level of customer service.</p><p>• Handle pre-registration tasks, including inbound and outbound calls to collect demographic, insurance, and financial details, as well as payment collection for past due balances.</p><p>• Explain treatment consent forms, obtain required signatures, and distribute relevant patient education materials such as Medicare and Tricare notices.</p><p>• Verify insurance eligibility, enter benefit data into systems, and ensure a smooth billing process to support clean claims.</p><p>• Conduct medical necessity screenings for Medicare patients using appropriate tools and distribute necessary forms to inform them of potential non-payment.</p><p>• Audit patient accounts for accuracy, ensure completion of required forms, and provide statistical data to leadership for quality assurance.</p><p>• Utilize reporting systems to identify and correct account discrepancies across various departments and facilities.</p><p>• Meet assigned point-of-service collection goals and maintain compliance with organizational standards.</p>
<p>We are looking for a dedicated Customer Success Specialist to join our team in Saint Petersburg, Florida. This is a CONTRACT TO PERMANENT position that offers a consistent Monday through Friday schedule, with no nights or weekends required. If you thrive in a collaborative environment and enjoy helping customers solve problems, we invite you to become part of our dynamic organization.</p><p><br></p><p>Responsibilities:</p><p>• Provide basic troubleshooting assistance to customers and address their concerns effectively.</p><p>• Log service calls and maintain accurate records in the company database.</p><p>• Perform follow-up calls to ensure customer satisfaction and resolve any outstanding issues.</p><p>• Enter and manage data within internal systems to support operational efficiency.</p><p>• Collaborate with team members to deliver exceptional customer support.</p><p>• Utilize Microsoft Office tools, including Outlook, Teams, Word, and Excel, to complete tasks.</p><p>• Address connectivity problems and guide customers through resolution steps.</p><p>• Respond to customer inquiries via email and other communication channels.</p><p>• Take initiative to learn and apply knowledge about the swimming pool industry.</p><p>• Handle other duties as assigned to meet departmental goals.</p>
<p>We are seeking a highly motivated and customer-focused <strong>Bilingual Customer Service Representative</strong> with proven experience in the utilities sector. In this role, you will provide exceptional customer service primarily over the phone. Key responsibilities include assisting customers with billing inquiries, setting up accounts, managing disconnection notices, processing payments, and resolving account-related issues. Your ability to effectively communicate in both English and Spanish will be essential for building strong customer relationships and ensuring a positive service experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries, both over the phone and via email, with professionalism and accuracy.</li><li>Handle billing questions and concerns, including adjustments, corrections, and explanations.</li><li>Set up and activate new customer accounts while ensuring data accuracy and compliance.</li><li>Process payments and provide information about payment plans when needed.</li><li>Address disconnection or service interruption notices and provide assistance in resolving associated issues.</li><li>Maintain complete and accurate records of customer interactions in the company’s CRM system.</li><li>Work collaboratively with team members and other departments to address escalated issues or complex account needs.</li><li>Consistently meet or exceed individual and team performance goals related to customer satisfaction, response times, and quality assurance.</li></ul>
<p>Basic Function: A Teller/Customer Service Representative is accountable for processing all our </p><p>client transactions as well as providing them with excellent customer service. Making sure </p><p>clients are pleased with the services provided is one of the most important aspects of this </p><p>position.</p><p>. Principal Responsibilities:</p><p>• Create a welcoming environment for all clients.</p><p>• Assisting customers with processing transactions, such as deposits, withdrawals, or </p><p>payments, resolving complaints or account discrepancies, and answering questions.</p><p>• Informing customers about bank products and services.</p><p>• Maintain a balanced cash drawer daily and provide proof (using tapes) that all </p><p>transactions match those on your Teller Desktop System.</p><p>• Verifying client transactions, including wires, checks, transfers, and ach.</p><p>• Handling currency, transactions, and confidential information in a responsible manner.</p><p>• Accurately and swiftly process deposits, withdrawals, transfers, and wire transfers.</p><p>• Keep records of Bank Checks sold and maintain file with OFAC search results for payee.</p><p>• Respond to emails from clients in a timely manner and see that their request has been </p><p>processed to their likeness as long as bank policies and procedures were followed.</p><p>• Ordering new debit cards for clients when they expired was lost or stolen.</p><p>• Answering incoming phone calls.</p><p>• Facilitate the opening of new accounts, including the ordering of checks and debit cards.</p><p>• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits </p><p>are not exceeded.</p><p>• Open consumer accounts.</p><p>• Comply with all department Security, company policies, procedures, and regulations.</p><p><br></p>
<p>We are looking for a dedicated Timekeeping Specialist to join our team in Charlotte, North Carolina. In this long-term contract role, you will play a critical part in ensuring the accuracy and compliance of payroll and timekeeping processes. This position requires a strong focus on customer service and an ability to navigate complex systems and policies effectively. This will be a contract role starting late September and running through end of January.</p><p><br></p><p>Responsibilities:</p><p>• Manage assigned tasks and inquiries, providing timely responses to employees, managers, HR teams, and external stakeholders while adhering to company policies.</p><p>• Reference knowledge articles and apply established procedures to address inquiries accurately and efficiently.</p><p>• Educate employees and managers on self-service tools and resources to enhance their understanding and resolve issues independently.</p><p>• Utilize various systems, including Workday and SharePoint, to gather information and respond appropriately within policy guidelines.</p><p>• Escalate complex situations that fall outside standard procedures to ensure effective resolution.</p><p>• Analyze employee feedback to identify opportunities for process improvements and enhance overall satisfaction.</p><p>• Ensure compliance with labor policies and federal and state wage and hour laws while performing calculations and data entry.</p><p>• Collaborate with team members to achieve consensus and support smooth workflow processes.</p><p>• Conduct audits and reviews to maintain accuracy and compliance in payroll and timekeeping functions.</p>
<p>Lisa Cole with Robert Half is looking for a detail-oriented and proactive Accounts Receivable and Inventory Specialist a great company near the West Sacramento area. This role is ideal for someone with a strong background in AR, excellent communication skills, and a passion for working in a fast-paced environment. If you are interested in this position, please call Lisa Cole at 916-649-0832</p><p><br></p><p>Responsibilities:</p><ul><li>Process and post incoming payments accurately and efficiently</li><li>Monitor customer accounts for delayed payments and follow up as needed</li><li>Reconcile AR transactions and resolve discrepancies</li><li>Generate and distribute invoices and account statements</li><li>Collaborate with internal teams to resolve billing issues</li><li>Maintain accurate records and documentation</li><li>Provide excellent customer service to clients regarding billing inquiries</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Greenville, Pennsylvania. This is a long-term contract position that requires a proactive and detail-oriented individual to provide exceptional support to our customers. The role involves maintaining strong relationships, managing orders, and ensuring customer satisfaction in a fast-paced environment.<br><br>Responsibilities:<br>• Process customer purchase orders promptly and accurately.<br>• Coordinate with internal teams to ensure orders are fulfilled and shipped efficiently.<br>• Provide timely updates to customers regarding order statuses, shipping schedules, and any potential delays.<br>• Prepare and deliver customized reports based on customer needs.<br>• Establish and nurture strong relationships with clients to foster trust and loyalty.<br>• Address customer inquiries and concerns with urgency and professionalism.<br>• Work collaboratively with cross-functional teams to resolve issues and enhance service delivery.<br>• Offer assistance to colleagues and support other departments as required.<br>• Carry out additional tasks and responsibilities as assigned to meet business needs.
<p>Hybrid Monday and Friday work remotely </p><p><br></p><p>Responsibilities:</p><p>• Manage customer accounts by addressing inquiries, resolving complaints, and ensuring high-quality service.</p><p>• Handle escalated issues, including executive-level complaints and matters raised by media or legal representatives.</p><p>• Collaborate with vendor partners and internal teams to resolve customer concerns effectively.</p><p>• Process claims, invoices, and enrollment requests with accuracy and efficiency.</p><p>• Ensure consistent and timely billing and fulfillment for customers.</p><p>• Support onboarding processes and validate account information to maintain accuracy.</p><p>• Address issues escalated to regulatory bodies such as the Public Service Commission with professionalism.</p><p>• Maintain strong communication with suppliers and business units to ensure smooth operations.</p><p>• Follow established procedures and guidelines to meet organizational standards.</p><p>• Provide exceptional customer support under direct supervision while adhering to company policies.</p>
We are looking for a dedicated Customer Service Associate to join our team in Jersey City, New Jersey. In this role, you will play a key part in ensuring exceptional customer experiences by addressing inquiries, resolving issues, and fostering positive client relationships. This is a long-term contract position, offering an excellent opportunity to grow within the gambling industry.<br><br>Responsibilities:<br>• Respond to customer inquiries promptly through various communication channels, such as phone, email, and chat.<br>• Resolve customer complaints effectively while maintaining a detail-oriented and empathetic demeanor.<br>• Utilize CRM systems to manage customer data and track interactions for seamless service.<br>• Build and nurture strong client relationships to enhance customer satisfaction and loyalty.<br>• Collaborate with internal teams to address complex issues and ensure timely resolution.<br>• Provide detailed information about products and services, ensuring customers are well-informed.<br>• Monitor and analyze customer feedback to identify areas for service improvement.<br>• Maintain accurate records of customer interactions and ensure compliance with company policies.<br>• Assist in creating and implementing strategies to improve overall customer experience.<br>• Stay updated on industry trends to deliver informed and relevant support.
<p><strong>Contract Administrative & Accounting Specialist with Customer Service Focus</strong></p><p><strong>Location:</strong> Millbrae, CA</p><p><strong>Duration:</strong> Contract Position (Possible Contract to Hire)</p><p><br></p><p>Are you an organized, detail-oriented professional with a passion for customer service and strong administrative skills? Our client, a small manufacturing business located in Millbrae, CA, is seeking a skilled Administrative Specialist to join their team on a contract basis. This role offers an exciting opportunity to directly contribute to the success of a growing company by ensuring smooth administrative operations and providing excellent service to customers.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li><strong>Customer Service:</strong> Act as the first point of contact for customers, providing exceptional support via phone, email, and in person.</li><li><strong>Administrative Support:</strong> Assist with general office duties, such as filing, organizing, and managing correspondence.</li><li><strong>QuickBooks Data Entry:</strong> Accurately input data into QuickBooks to maintain financial records and support invoicing.</li><li><strong>Accounts Receivable:</strong> Perform light accounts receivable functions, including payment tracking and follow-ups.</li><li><strong>Excel Support:</strong> Create and maintain spreadsheets for reporting and data tracking purposes using advanced Excel functions.</li><li><strong>Document Management:</strong> Maintain and update company records and ensure accurate system documentation.</li></ul><p><br></p><p><br></p>
<p>Robert Half's client in Livermore, CA is looking for an onsite contract-to-hire Customer Service/Sales Support Representative to join their team. This role is onsite, M-F, 8AM-5PM.</p><p>In this Customer Service/Sales Support role, you will be responsible for the following:</p><p><br></p><p>Daily interaction with other support departments, including Finance, Sales, Purchasing, Engineering and Product Management.</p><p><br></p><p>Responsibilities:</p><p>• Direct general customer service- for both end-users and distribution partners via lite phones, primarily email.</p><p>• Respond to Sales inquiries, expectations, and delivery management. Attend District Sales Mgr meetings and take notes</p><p>• Prepare quotes in Epicor and submit them directly to the customer or as directed by sales.</p><p>• Process customer Purchase Orders in Epicor upon receipt from customer (email or customer web portal) or when forwarded from sales. Attend daily meetings.</p><p>o Convert existing quotes in Epicor.</p><p>o Identify account based, or transaction based special instructions.</p><p>o Alert sales when customer need by dates or on the PO are not achievable prior to finalizing Sales Order.</p><p>o Audit Sales Order for accuracy – ship to address, need by dates, order price, customer part number, and quantity.</p><p>o Acknowledge directly to the customer that their purchase order has been processed and our commit/promise dates via email. If commit date is not yet available, confirm and update when it becomes available.</p><p>• Order Management- utilize Production Report, Epicor, and order status tools to:</p><p>o Monitor orders daily for on-time ship date or promised delivery. Raise any issues to the corresponding DSM.</p><p>o Communicate with DSM daily to understand priority and manage customer ship/need by dates.</p><p>• Return Management Duties.</p><p>o Create and send out return documents to customers as needed.</p><p>o Track returns through the complete process and ensure credit memos are sent to customers.</p><p>• Awareness and adherence to all documented sales operations processes.</p><p>• Open corrective action cases in Epicor on every opportunity for process improvement.</p><p>• Performs other related duties as assigned by management.</p><p><br></p><p>Submit your resume today for immediate consideration!</p>
<p>Robert Half is getting ready for the Holiday Season with one of our most festive clients. Our client is a global, eCommerce retailer that focuses on selling high end holiday and home décor. They will be opening their pop-up store in Burlingame starting Mid September. If you are a fan of the holidays, especially Christmas, this is a great opportunity for you. We are looking to fill multiple roles with candidates that have previous retail experience, volunteer experience, or worked on a team in a work, extracurricular, or recreational capacity. If you or anyone you know would be interested in a seasonal job opportunity, please apply ASAP</p><p> </p><p><strong><u>**Please note that our client is looking for candidates with open availability to fit the store schedule. They are also asking for limited time off request during these three weeks. Open availability is best**</u></strong></p><p><strong> </strong></p><p><strong>Shift Schedule:</strong> Looking for candidates who are openly available <strong>Monday through Sunday</strong> from 9AM – 7PM</p><p><strong>Duration: </strong>September 15th to Mid January </p><p><strong>Location:</strong> Burlingame (1.2 Miles from Bart)</p><p><strong>Pay:</strong> $22.00 - $23.00</p><p><strong> </strong></p><p><strong> Sales Associate </strong></p><ul><li>Provide excellent customer service by assisting our customers in choosing the perfect Christmas tree</li><li>Go above and beyond in getting customers excited about having a Balsam Hill Christmas</li><li>Accurately complete transactions through the Balsam Hill website and with the use of apps like Square</li><li>Restock merchandise as needed and perform other daily duties routine to retail</li></ul>
<p>Robert Half is getting ready for the Holiday Season with one of our most festive clients. Our client is a global, eCommerce retailer that focuses on selling high end holiday and home décor. They will be opening their pop-up store in Burlingame starting Mid September. If you are a fan of the holidays, especially Christmas, this is a great opportunity for you. We are looking to fill multiple roles with candidates that have previous retail experience, volunteer experience, or worked on a team in a work, extracurricular, or recreational capacity. If you or anyone you know would be interested in a seasonal job opportunity, please apply ASAP</p><p> </p><p><strong><u>**Please note that our client is looking for candidates with open availability to fit the store schedule. They are also asking for limited time off request during these three weeks. Open availability is best**</u></strong></p><p><strong> </strong></p><p><strong>Shift Schedule:</strong> Looking for candidates who are openly available <strong>Monday through Sunday</strong> from 9AM – 7PM</p><p><strong>Duration: </strong>September September 15th – Mid January </p><p><strong>Location:</strong> Burlingame (1.2 Miles from Bart)</p><p><strong>Pay:</strong> $22.00 - $23.00</p><p><strong> </strong></p><p><strong> Sales Associate </strong></p><ul><li>Provide excellent customer service by assisting our customers in choosing the perfect Christmas tree</li><li>Go above and beyond in getting customers excited about having a Balsam Hill Christmas</li><li>Accurately complete transactions through the Balsam Hill website and with the use of apps like Square</li><li>Restock merchandise as needed and perform other daily duties routine to retail</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in San Luis Obispo, California. This Contract-to-permanent position offers an exciting opportunity to support our sales teams while ensuring exceptional service to customers. The ideal candidate will demonstrate strong organizational skills and a commitment to upholding our values of integrity, quality, and customer focus.<br><br>Responsibilities:<br>• Assist customers at the sales counter throughout the purchasing process, ensuring a seamless experience.<br>• Generate and manage various reports, including order entry, invoicing, credits, and monthly reconciliations.<br>• Conduct stock checks and confirm material availability to meet customer and sales team needs.<br>• Prepare and organize samples for customers and sales representatives, ensuring inventory is always adequately stocked.<br>• Maintain an organized and well-stocked sales office area, ensuring it remains free of clutter.<br>• Attend in-house sales meetings as required to stay updated on team objectives and strategies.<br>• Complete necessary paperwork and maintain structural job files for accurate record-keeping.<br>• Provide administrative and operational support to the Sales staff and Sales Manager as needed.<br>• Participate in safety meetings, adhering to all company and regulatory safety guidelines, and promptly report hazardous conditions.<br>• Ensure reliable attendance and availability for overtime work when necessary to meet business demands.
<p>Our client, an advertising company, is searching for a Collection Specialist with a shared services background for an immediate start. </p><p><br></p><p>Job Description Summary </p><p>This position will Manage the day-to-day collection activities associated with a portfolio of commercial accounts ranging from $250K to $35M in receivable balances.</p><p>Responsibilities:</p><p>Collection Activities </p><p>• Contact customers and/or their representatives (related Account Executive, attorney, trustee, designated contact) via phone, mail, or email to resolve past due balances.</p><p>• Negotiate mutually acceptable payment arrangements where necessary and follow up on them in a timely manner.</p><p>• Accurately document comments/actions taken on customer accounts to maintain good tracking and history on the system(s) of record.</p><p>• Facilitate resolution of disputed balances via research and/or reconciliations.</p><p>• Provide quality customer service to internal/external customers including, but not limited to, reasonable inquiries on collection status and requests for information.</p><p>• Maintain established service level agreements with branch locations and other functional areas.</p><p>• Meet or exceed established performance metrics.</p><p>On Account Credit Item Research / Agency Updates </p><p>• Work with the Account Executives, Finance or the customers when credits or rebills are needed. Research request for credits/rebills and resolve timely.</p><p>• Prepare accounts for/contact/update 3rd party agencies as needed to facilitate external collections.</p><p>Qualifications</p><p>• The incumbent will work smoothly and in concert with others in Accounts Receivable, Finance, Sales and outside the organization with a focus on providing a high level of customer service</p><p>Experience</p><p>• Minimum Job-Related Experience Required: 2-5 years of relevant experience, with at least 2 years working with collections or customer service.</p><p><br></p><p>Education</p><p>• Minimum Education Required: High School some college preferred.</p><p>Competencies:</p><p>• Reconciliation & Analysis: Reconciling and analyzing financial information to inform decision-making in the organization.</p><p>• Technical Skills: Must be tech-savvy and able to navigate media sites, blogs, MS Office Suite</p><p>• Analytical Thinking: Analyzing and synthesizing information to understand issues, identify options, and support sound decision making.</p><p>• Attention to Detail: Analyzing and synthesizing information to understand issues, identify options, and support sound decision making.</p><p>• Planning & Organizing: Reaching goals by making and following plans, setting, and sticking to priorities and allocating resources effectively. </p><p><br></p><p><br></p><p>If you are extremely detail oriented Collection Specialist, able to multitask and are looking to work in a fast-paced environment this position is for you! Apply online now for immediate consideration or call 210-696-8300.</p>
<p>Responsibilities:</p><p>• Deliver exceptional customer service by addressing inquiries, resolving complaints, and managing claims in line with legal regulations.</p><p>• Support sales and promotional activities by coordinating communication and installations with customers.</p><p>• Develop and implement initiatives to proactively inform and educate customers about products and services.</p><p>• Analyze customer feedback and surveys to identify areas for improvement and create actionable plans.</p><p>• Follow established procedures and guidelines to ensure consistency in decision-making and task execution.</p><p>• Maintain accurate records of customer interactions and claims to support efficient resolution and reporting.</p><p>• Collaborate with internal teams to enhance customer satisfaction and streamline processes.</p><p>• Provide training and guidance to customers on product usage and service options.</p><p>• Ensure compliance with consumer laws and company policies in all interactions.</p><p>• Assist in planning and executing customer-focused strategies to drive engagement and loyalty.</p>
We are looking for a dedicated Customer Service Representative to join our team in Kannapolis, North Carolina. This is a Contract to permanent position that provides an excellent opportunity to grow within the healthcare industry. The ideal candidate will have strong communication skills, a customer-focused mindset, and an attentive demeanor, with some knowledge of medical processes or terminology.<br><br>Responsibilities:<br>• Respond to inbound calls and provide attentive assistance to customers with inquiries or concerns.<br>• Manage email correspondence efficiently, ensuring timely responses and accurate information.<br>• Perform data entry tasks with precision to maintain accurate records.<br>• Handle order entry and billing processes while adhering to company procedures.<br>• Collaborate with internal staff and vendors to identify and address specific requirements.<br>• Utilize Microsoft Excel and Word to organize and present information effectively.<br>• Provide exceptional customer service in both inbound and outbound call scenarios.<br>• Support the call center by maintaining a high standard of attentiveness and customer care.<br>• Ensure compliance with healthcare-related protocols and standards.
