<p>We are looking for a dedicated Call Center Specialist to join our team on a contract basis in Charlottesville, Virginia. In this role, you will provide exceptional customer support and technical assistance to our clients while contributing to the success of the organization. The ideal candidate will thrive in a fast-paced environment, possess excellent problem-solving skills, and demonstrate a proactive approach to resolving issues.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound calls and assist customers with their inquiries and technical concerns.</p><p>•Assist with administrative, inventory, and data entry based tasks.</p><p>• Identify patterns in recurring technical issues and recommend strategies to address underlying causes.</p><p>• Utilize IT support ticketing systems to track and resolve customer requests efficiently.</p><p>• Ensure a high level of customer satisfaction by providing clear and thorough communication.</p><p>• Collaborate with team members to improve processes and enhance overall support services.</p><p>• Maintain detailed records of customer interactions and solutions provided.</p><p>• Stay informed about updates to software and systems to provide accurate assistance.</p><p><br></p>
We are looking for a dedicated Call Center Specialist to join our team in Appleton, WI. In this contract position, you will play a vital role in delivering exceptional customer service and support in a fast-paced, business casual environment. This role offers opportunities for growth, including seasonal performance reviews and mentorship during training.<br><br>Responsibilities:<br>• Provide attentive and efficient customer service by handling inbound calls and addressing client inquiries.<br>• Utilize customer service software to track interactions and resolve issues promptly.<br>• Navigate basic office systems and internet platforms to retrieve and input information accurately.<br>• Collaborate with team members to ensure smooth operations and maintain high service standards.<br>• Participate in a comprehensive two-week training program, including computer-based learning and hands-on mentorship.<br>• Work flexible shifts, including weekends and holiday hours, as part of a 24/7 operation.<br>• Demonstrate empathy and friendliness while maintaining goal-oriented communication with customers.<br>• Contribute to team connectivity and support long-term organizational goals.<br>• Uphold attendance and reliability standards to ensure consistent performance.<br>• Adhere to company policies and procedures while striving for continual improvement.
We are looking for a Device Support Specialist to join our team in Coral Springs, Florida. In this role, you will serve as the primary contact for technical support, assisting customers with hardware-related inquiries and troubleshooting. The ideal candidate will have strong technical skills, excellent communication abilities, and a proactive approach to problem-solving. This is a contract-to-permanent position offering an exciting opportunity to work with innovative technologies and collaborate across multiple teams.<br><br>Responsibilities:<br>• Provide technical assistance to customers, addressing inquiries and offering solutions for hardware-related issues.<br>• Assist customers with the installation, configuration, and operation of devices, ensuring optimal performance.<br>• Document customer interactions, track support cases, and ensure timely resolution of issues.<br>• Coordinate the replacement, shipping, and receiving of device components as necessary.<br>• Perform basic testing and functionality checks on returned hardware to identify potential defects.<br>• Update and maintain accurate records in support ticket systems and technical documentation.<br>• Collaborate with engineering teams to conduct product testing and provide feedback for improvements.<br>• Work closely with operations and product management teams to align support efforts with business objectives.<br>• Deliver exceptional customer service by addressing concerns with clarity and professionalism.
<p>We are offering a contract to hire employment opportunity for a Customer Service Representative in Mount Pleasant, Pennsylvania. This role is with a global industrial distribution company and involves building ongoing business relationships with our customers through repeated contact and consultation. As a Customer Service Representative, you will be providing expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers’ business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions – especially when customers are experiencing costly equipment breakdowns. You will also occasionally have hands-on duties that will require mechanical aptitude. Hours: either 7:30AM or 8AM – 4:30PM or 5PM. Depending on your start time. Pay : $18- 20</p><p><br></p><p>• Assist customers by phone and in person at our facility</p><p>• Help customers get the parts they need</p><p>• Interact extensively with customers to clarify their needs, research, and recommend parts</p><p>• Meet / exceed monthly sales goals while increasing customer satisfaction</p><p>• Provide quotes</p><p>• Take orders</p><p>• Provide post order service</p><p>• Physically measure specs on a wide variety of parts</p><p>REQUIREMENTS</p><p>Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and display excellent verbal and written communication. Interpersonal skills and the ability to establish rapport, build solid relationships with a wide variety of customers are critical. </p><p>Specific qualifications for the role include:</p><p>• Minimum 6 months of customer service experience</p><p>• Mechanical and mathematical aptitude</p><p>• Excellent telephone skills</p><p>• Ability and desire to learn new systems and processes quickly</p><p>• Strong computer skills, particularly Excel</p><p>• High school diploma or equivalent</p><p>• Valid driver's license and clean driving record (MVR)</p><p>• SAP / ERP experience, preferred</p><p>• Knowledge of industrial distribution products and hydraulics, preferred</p>
<p>We are looking for an experienced Customer Service Representative to join a team on a contract basis in Blue Bell, Pennsylvania. In this role, you will provide exceptional service to customers in the vehicle aftermarket sector, handling inquiries, processing orders, and resolving issues effectively. This position is ideal for someone who thrives in a dynamic team environment and has a passion for delivering outstanding customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries via phone and E-Mail, ensuring a detail-oriented and supportive approach.</p><p>• Process customer orders accurately using proprietary order management systems.</p><p>• Manage product returns and warranty claims in compliance with company policies.</p><p>• Address and resolve customer concerns, providing clear solutions and maintaining satisfaction.</p><p>• Collaborate with team members to ensure seamless communication and service delivery.</p><p>• Maintain detailed records of customer interactions, orders, and transactions for reporting purposes.</p><p>• Utilize call center software to track tickets and monitor customer service metrics.</p><p>• Stay informed about aftermarket vehicle parts and services to assist customers effectively.</p><p>• Participate in team meetings and contribute to process improvements.</p><p>• Adhere to all company policies and procedures, ensuring compliance with relevant regulations.</p>
<p>We are looking for a <strong>Customer Service Representative</strong> to join our team in St. Paul, MN for a short-term assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul><p><br></p>
<p>Digital Experience Specialist</p><p>6 month contract to hire position</p><p>Hybrid role with 3 days onsite, two days remote</p><p>Mid-level position with opportunity to convert to full time employment and professional growth</p><p><br></p><p>We are seeking a Digital Experience Specialist to optimize the user experience of member and employer digital portals through data-driven content strategy, UX best practices, and strong technical execution. This role blends UX writing, content design, and user research to transform complex information into intuitive, accessible digital experiences that measurably improve engagement, task completion, and satisfaction. This position partners closely with product, brand, analytics, compliance, and technology teams to ensure content is accurate, compliant, and user-first.</p><p><br></p><p>Key Responsibilities</p><p>Content Strategy & User-Centered Design</p><ul><li>Conduct content audits and user journey mapping to identify gaps, redundancies, and optimization opportunities</li><li>Analyze user behavior data (heatmaps, click paths, session recordings) to inform content structure, placement, and format</li><li>Apply information architecture principles to improve findability and align content to user mental models</li><li>Design clear content hierarchies that prioritize user tasks and reduce cognitive load</li><li>Help define when content should live within internal portals versus external or vendor sites</li></ul><p>Technical Content Optimization</p><ul><li>Apply UX writing best practices including progressive disclosure, microcopy, contextual help, and clear calls to action</li><li>Ensure content is mobile-responsive, performant, and compliant with WCAG 2.1 AA accessibility standards</li><li>Apply SEO fundamentals to improve discoverability within portal environments</li></ul><p>User Research & Testing</p><ul><li>Independently configure and run usability testing (e.g., UserTesting), analyze results, and present insights to stakeholders</li><li>Translate qualitative and quantitative research into actionable content improvements</li><li>Run A/B tests on content variations such as headlines, CTAs, and layouts</li><li>Monitor analytics dashboards (Google Analytics, Hotjar, etc.) and make data-backed optimization recommendations</li></ul><p>Content Development & Governance</p><ul><li>Review, edit, and maintain digital content that balances compliance requirements with user needs</li><li>Translate complex information into plain language, scannable layouts, and visual hierarchies</li><li>Create low-fidelity content prototypes prior to copy development</li><li>Build scalable content templates and contribute to content design systems</li><li>Perform content QA in development environments, including validation of dynamic and audience-specific content</li><li>Manage annual content reviews, inventories, style guides, and version control</li></ul><p>Cross-Functional Collaboration</p><ul><li>Partner with developers to ensure content and design work together seamlessly</li><li>Collaborate with product managers and subject matter experts to align content with user needs and business goals</li><li>Work with compliance and legal partners while advocating for user-first language</li><li>Support marketing and analytics teams with content that drives engagement and measurable outcomes</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Greensboro, North Carolina. This is a Contract to permanent position, offering an excellent opportunity to showcase your communication skills and ability to assist customers effectively. The ideal candidate will excel in a fast-paced environment and demonstrate a commitment to delivering exceptional customer experiences.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries via phone, ensuring a high level of satisfaction.<br>• Manage order entry tasks accurately and efficiently to support operational needs.<br>• Provide clear and detail oriented communication to resolve customer issues and answer questions.<br>• Handle both inbound and outbound calls to address customer concerns or provide updates.<br>• Collaborate with team members to improve service delivery and meet performance targets.<br>• Maintain detailed records of customer interactions and transactions.<br>• Follow established protocols and procedures to ensure compliance and consistency.<br>• Identify opportunities to enhance customer satisfaction and recommend improvements.<br>• Assist in training new team members or sharing best practices when needed.<br>• Adapt to changing priorities and contribute to a positive team environment.
<p>We are looking for a dedicated Customer Service Representative to join our team in Little Rock, Arkansas. In this role, you will interact with guests, ensuring they are welcomed and assisted promptly. This is a long-term contract position, ideal for someone who thrives in a customer-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist guests as they arrive, ensuring a positive and welcoming experience.</p><p>• Electronically check in visitors and manage their information accurately.</p><p>• Maintain detailed records of transactions and interactions with customers.</p><p>• Collaborate with team members to ensure smooth daily operations.</p><p>• Deliver exceptional customer service by addressing concerns and resolving issues efficiently.</p><p>• Provide clear and accurate information to customers regarding services or processes.</p><p>• Uphold company standards and policies while interacting with guests and colleagues.</p><p>• Identify opportunities to improve customer satisfaction and implement solutions.</p><p>• Support the team in other administrative tasks as needed.</p>
<p>Job Title: Customer Service Representative </p><p>Location: Remote – Candidate must reside in Arkansas</p><p>Type: Long-Term Contract</p><p><br></p><p>About the Role</p><p>We are seeking a detail-oriented and proactive Customer Service Representative to join our team. In this role, you will provide exceptional customer support, manage order accuracy, and collaborate with internal teams to ensure smooth operations. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.</p><p><br></p><p>Key Responsibilities</p><p>Provide customer service related to sales, promotions, and communications.</p><p>Validate ship-to and replenishment locations for orders and submit in WebOps.</p><p>Ensure accurate entry of all purchase orders (Bill Only, Ship and Bills, GHX, and other EDI platforms).</p><p>Review and validate incoming surgery product usage cases for accuracy.</p><p>Serve as the customer-facing voice, offering creative solutions to resolve issues.</p><p>Provide phone support for inquiries from sales teams and healthcare professionals.</p><p>Maintain detailed records of customer interactions, inquiries, complaints, and resolutions.</p><p>Proactively update customers on order status to accelerate billing processes.</p><p>Support the Sales Department by answering questions via phone, email, and fax.</p><p>Build relationships with hospital billing specialists and assist with surgery product usage questions.</p><p>Follow up to collect purchase orders and clarify discrepancies.</p><p>Assist Sales Reps with pricing or product usage discrepancies.</p>
<p>60,000 - 70,000</p><p><br></p><p>benefits:</p><ul><li>medical</li><li>401k</li><li>paid time off</li><li>paid holidays</li><li>life insurance</li></ul><p>Responsibilities</p><ul><li>Enter customer orders accurately and efficiently into the system</li><li>Review orders for completeness, pricing accuracy, and proper documentation</li><li>Provide timely responses to customer inquiries via phone and email</li><li>Assist customers with order status updates, product information, and issue resolution</li></ul>
<p>The Contract Service Specialist I plays a key role in supporting contract management processes by ensuring accurate document allocation and maintaining contract quality standards. This position is highly detail-oriented and involves repetitive administrative tasks that require precision and consistency.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Scan, file, and organize documents related to contracts and policies</li><li>Perform accurate data entry into internal systems</li><li>Bind and prepare policy documents for distribution</li><li>Maintain quality control standards for all contract-related documentation</li><li>Ensure timely and efficient document allocation within the team</li></ul><p>If you are looking for an opportunity to grow your detail-oriented, and quality assurance skillset, please apply today! 515.706.4974 or go to our Robert Half website.</p>
We are looking for a dedicated Customer Service Representative to join our team in Waukesha, Wisconsin. In this Contract to permanent position, you will play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues efficiently. This role is ideal for someone who thrives in a fast-paced environment and enjoys building strong relationships with clients.<br><br>Responsibilities:<br>• Respond promptly to incoming customer inquiries through various communication channels.<br>• Provide accurate information about products and services to assist customers effectively.<br>• Process orders and ensure all data entry tasks are completed accurately.<br>• Address and resolve customer concerns to maintain high levels of satisfaction.<br>• Handle inbound and outbound calls while maintaining professionalism and empathy.<br>• Collaborate with team members to improve customer service processes.<br>• Keep detailed records of customer interactions for future reference.<br>• Escalate complex issues to the appropriate department or supervisor when necessary.<br>• Stay informed about company policies and updates to provide consistent support.<br>• Contribute to the overall success of the team by meeting individual performance goals.
<p><strong>Customer Service Representative - Contract </strong></p><p><strong>Location: </strong>Remote (Central Time Zone) </p><p><strong>Duration: </strong>78 Weeks </p><p><strong>Pay: </strong>Available on W2 </p><p>We are seeking an experienced, detail-oriented Customer Service Representative to provide high-level support to internal teams and healthcare professionals. This role requires strong communication skills, a proactive mindset, and the ability to work independently in a remote environment. Candidates must be comfortable managing inquiries, resolving issues, and ensuring seamless service across multiple departments.</p><p><br></p><p>The Customer Service Representative will serve as a primary point of contact for sales teams, healthcare professionals, and internal departments. This role involves managing customer inquiries, resolving issues, documenting interactions, and ensuring timely communication to support business operations. The ideal candidate thrives in a fast-paced environment, demonstrates exceptional customer service skills, and can effectively collaborate across teams.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide responsive, professional customer support in an independent, remote work environment.</li><li>Serve as the customer-facing voice, delivering solutions to inquiries and issues with accuracy and clarity.</li><li>Provide proactive updates on order status to support timely processing and billing.</li><li>Assess incoming requests and determine when escalations are required based on urgency or complexity.</li><li>Manage and document customer complaints in the CRM system.</li><li>Coordinate with internal departments—including Sales, Customer Service, Distribution, and Accounts Receivable—to ensure exceptional service and adherence to quality standards.</li><li>Deliver phone support for inquiries from sales teams and healthcare professionals.</li><li>Respond promptly, courteously, and professionally to support positive business relationships.</li><li>Process all tasks according to established procedures, policies, and standard operating guidelines.</li><li>Share constructive feedback and suggestions for improving internal processes and customer support practices.</li><li>Maintain a positive, cooperative, and solutions-focused attitude.</li><li>Support the Sales Department by researching and responding to questions received via phone, email, or fax.</li><li>Compile and analyze customer data to prepare product or service-related reports.</li><li>Potentially serve as a specialized representative for CSR or POC functions.</li><li>Perform additional duties as assigned.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Waukesha, Wisconsin. In this role, you will serve as the first point of contact for customers, ensuring their inquiries are handled promptly and with attention to detail. As a Contract to permanent position, this opportunity is ideal for someone seeking career growth within a supportive environment.<br><br>Responsibilities:<br>• Respond to customer inquiries via phone and email, ensuring high levels of satisfaction.<br>• Process orders accurately and efficiently using provided systems.<br>• Handle inbound and outbound calls, addressing customer needs and resolving issues.<br>• Maintain detailed records of customer interactions and transactions.<br>• Collaborate with team members to improve service processes and ensure consistent quality.<br>• Provide clear and detail-focused communication to customers regarding product information and services.<br>• Troubleshoot customer concerns and escalate complex issues to the appropriate departments.<br>• Stay informed about company products and services to offer accurate assistance.<br>• Ensure all customer interactions are in compliance with company policies and procedures.
<p>Customer Service Representative – SME Accelerate Team Assistant</p><p><br></p><p>Type: Long-Term Contract</p><p><br></p><p>About the Role</p><p>We are seeking a Customer Service Representative to join our SME Accelerate team. This role focuses on delivering exceptional customer service related to sales, promotions, installations, and communications, while ensuring compliance and accuracy in all processes. The ideal candidate will have JD Edwards (JDE) experience and the ability to work within well-defined procedures in a fast-paced environment.</p><p><br></p><p>Key Responsibilities</p><p>Provide customer services relating to sales, sales promotions, installations, and communications.</p><p>Maintain strong customer relationships and resolve claims and complaints fairly and effectively in compliance with consumer laws.</p><p>Validate and process purchase orders accurately using JDE and other systems.</p><p>Ensure accuracy of data entry and proactively address discrepancies.</p><p>Keep detailed records of customer interactions, inquiries, complaints, and resolutions.</p><p>Support internal teams by providing timely responses and assisting with administrative tasks.</p><p>Develop improvement plans based on customer feedback and surveys.</p><p>Collaborate with cross-functional teams to implement initiatives that inform and educate customers.</p><p><br></p>
<p>We are looking for an experienced Customer Service Representative to join our team in Metairie, Louisiana. This short-term contract to permanent position offers an opportunity to showcase your skills in a fast-paced environment while delivering excellent service to customers. The ideal candidate will be adaptable, empathetic, and detail oriented, with the ability to manage high call volumes and multitask effectively.</p><p><br></p><p>Responsibilities:</p><p>• Manage a high volume of incoming calls, exceeding 100 calls per day, while maintaining a detail oriented and empathetic demeanor.</p><p>• Upload and organize documents into files accurately, processing 20 or more uploads daily.</p><p>• Handle irate callers with patience and professionalism, ensuring their concerns are addressed effectively.</p><p>• Collaborate seamlessly with team members to foster a positive and productive work environment.</p><p>• Utilize Office tools, including Word, to complete tasks efficiently and accurately.</p><p>• Operate a multi-line phone system to provide timely and effective customer support.</p><p>• Demonstrate excellent multitasking skills to balance call handling, documentation, and administrative tasks.</p><p>• Uphold a pleasant and approachable attitude to enhance customer satisfaction and team dynamics.</p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Saint Paul, Minnesota. In this role, you will play a key part in ensuring excellent customer experiences by addressing inquiries, resolving issues, and providing support across various platforms. This is an exciting opportunity to contribute to the hospitality industry while utilizing your communication and problem-solving skills.<br><br>Responsibilities:<br>• Handle customer inquiries using a Salesforce-based case management system to ensure timely and accurate resolutions.<br>• Collaborate with internal teams to research and address a wide range of member and audience concerns.<br>• Stay informed about company policies, procedures, and applicable regulations to provide accurate information.<br>• Assist customers in accessing media content through smart speaker platforms such as Google Home, Apple Home Pod, and Amazon Alexa.<br>• Deliver exceptional service through both inbound and outbound calls, ensuring customer satisfaction.<br>• Manage order entries efficiently while maintaining accuracy and thoroughness.<br>• Provide guidance and support to customers navigating technical or content-related challenges.<br>• Maintain clear and precise communication during all interactions.<br>• Work to meet or exceed customer service performance metrics and standards.
We are seeking a friendly and detail-oriented Customer Service Representative to assist customers with inquiries, orders, and account support. The ideal candidate is detail oriented, patient, and solutions-focused. Key Responsibilities: Respond to customer inquiries via phone, email, or in person Process orders and returns accurately Resolve customer issues and provide timely solutions Maintain accurate customer records Collaborate with team members to improve customer experience
<p>We are looking for an experienced Senior Member Service Representative to join our team in Hawthorne, California. In this role, you will be responsible for delivering exceptional support to our customers while ensuring their concerns are resolved efficiently and with attention to detail. This is a Contract to permanent position, offering an opportunity to contribute to a dynamic and customer-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide outstanding customer service and address inquiries in a detail-oriented and timely manner.</p><p>• Manage inbound and outbound calls effectively, ensuring customer satisfaction.</p><p>• Utilize Windows-based systems to document customer interactions and resolve issues.</p><p>• Collaborate with team members to improve service delivery and maintain high standards.</p><p>• Stay informed about company policies and procedures to provide accurate information to customers.</p><p>• Assist customers in navigating services and resolving complex concerns.</p><p>• Identify opportunities to enhance customer experiences and recommend appropriate solutions.</p><p>• Maintain detailed records of interactions and follow-up actions.</p><p>• Work closely with management to address escalated issues and ensure resolution.</p><p>• Continuously develop knowledge of products and services to better assist customers.</p>
<p>Our company is seeking a talented Medical Accounts Receivable Specialist to join our team in a fully remote capacity. The ideal candidate is detail-oriented, proactive, and experienced in healthcare accounts receivable processes, with strong problem-solving and communication skills.</p><p><br></p><p><strong><em>Please note: Candidates must reside in the United States but may not live in California, New York, Washington, or Colorado.</em></strong></p><p><br></p><p><strong>Hours: </strong>Monday - Friday 8am - 4:30pm EST</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Examine denied and unpaid medical claims to determine and document reasons for discrepancies.</li><li>Communicate directly with payers to follow up on outstanding claims, submit technical and clinical appeals, resolve payment variances, and secure timely and accurate reimbursement.</li><li>Identify root causes for underpayments, denials, and payment delays and collaborate with management to address trends in accounts receivable.</li><li>Maintain current knowledge of federal/state regulations and payer-specific requirements; act in compliance with all applicable rules.</li><li>Document all account activities accurately in the client’s host or tracking system, including contact details and essential claim information.</li><li>Proactively recommend process improvements and communicate claim and payment trends to management.</li><li>Employ critical thinking and strong problem-solving skills to resolve outstanding account balances while meeting productivity and quality standards.</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team. This is a Contract to permanent position, offering an excellent opportunity to showcase your communication skills and ability to assist customers effectively. The ideal candidate will excel in a fast-paced environment and demonstrate a commitment to delivering exceptional customer experiences.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Respond promptly to inbound customer inquiries via phone, ensuring a high level of satisfaction.</p><p>• Manage order entry tasks accurately and efficiently to support operational needs.</p><p>• Provide clear and detail oriented communication to resolve customer issues and answer questions.</p><p>• Handle both inbound and outbound calls to address customer concerns or provide updates.</p><p>• Collaborate with team members to improve service delivery and meet performance targets.</p><p>• Maintain detailed records of customer interactions and transactions.</p><p>• Follow established protocols and procedures to ensure compliance and consistency.</p><p>• Identify opportunities to enhance customer satisfaction and recommend improvements.</p><p>• Assist in training new team members or sharing best practices when needed.</p><p>• Adapt to changing priorities and contribute to a positive team environment.</p>
Role Overview: Join a dynamic team in a permanent administrative support role within our Landscape Finished Sales department. This position provides the opportunity to expand your responsibilities and grow professionally within the Sales department. Candidates must be available for extended hours—including weekends—during peak months and have the flexibility to travel out of state with reasonable advance notice. Reporting directly to our Sales Specialist, you will play a crucial part in facilitating efficient operations and delivering exceptional service to our customers. Key Responsibilities: Expedite daily order entry with high attention to detail Assist with problem identification and resolution as challenges arise Coordinate deliveries and promptly communicate logistics to clients Maintain accurate customer profiles in a CRM system Manage multiple spreadsheets and oversee various projects Respond to customer inquiries via phone and email Document and refine internal procedures to improve efficiency Organize and inspect shipments for outgoing landscape orders Build and sustain strong client relationships Assess plant inventory quality, quantity, and status in the greenhouse as needed Generate reports for internal use and client presentation on sales analysis and order entry Travel with the Landscape Sales Specialist to engage with existing and prospective customers Provide sales department support, including pre-order bookings and weekly reporting Required Qualifications: High school diploma or equivalent Minimum two years of sales and customer service experience Advanced proficiency in Microsoft Excel and related functions Adaptability to a fast-paced environment and quick learning ability Effective multi-tasking and project balancing skills Strong written and verbal communication skills Reliable time management and punctuality Reliable transportation Preferred Qualifications: Experience in client relationship management, inside sales, account management, and business development Familiarity with horticulture is a strong asset Benefits of Joining Our Team: This is your chance to take on a pivotal relationship-building role with outstanding growth opportunities in a thriving industry. If you bring an efficient drive, thrive under dynamic conditions, and value initiative and strategic thinking, we encourage you to apply and help elevate our presence in the market. Job Type: permanent Expected Hours: 35–55 per week
<p>The Order Entry Specialist is responsible for accurately processing customer orders and maintaining order data within the company’s ERP system. This role supports sales, production, and logistics teams by ensuring timely and error-free order entry and coordination in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Enter and process customer orders accurately in the ERP system</li><li>Review orders for pricing, product specifications, quantities, and delivery requirements</li><li>Coordinate with sales, production, and inventory teams to ensure order accuracy and fulfillment</li><li>Verify customer information, credit terms, and order approvals</li><li>Track order status and communicate updates to internal teams and customers</li><li>Process order changes, cancellations, and returns as needed</li><li>Maintain accurate customer and order records</li><li>Assist with shipping documentation, and reporting</li><li>Identify and resolve order discrepancies or data entry errors</li><li>Support continuous improvement of order management processes</li></ul><p><br></p>
We are looking for a meticulous and customer-focused Customer Service Representative to join our team in Virginia Beach, Virginia. This is a Contract-to-continuous position, offering a great opportunity to grow within the organization. In this role, you will provide exceptional support to customers by addressing inquiries, processing orders, and coordinating with internal teams to ensure a seamless experience.<br><br>Responsibilities:<br>• Respond to customer inquiries via phone and email, providing accurate information and resolving issues promptly.<br>• Process customer orders, quotes, and returns with efficiency and attention to detail.<br>• Collaborate with internal departments, including sales and logistics, to ensure timely order fulfillment and delivery.<br>• Coordinate shipping logistics and handle related documentation to meet customer requirements.<br>• Maintain and update customer records, ensuring all information is accurate and up-to-date.<br>• Process credit applications and manage related approvals or rejections.<br>• Assist in supporting sales and marketing initiatives by providing necessary administrative support.<br>• Handle inbound and outbound calls, ensuring a thorough and courteous communication experience for all customers.
