<p>Robert Half is seeking an engaging and service-driven <strong>Customer Experience Specialist</strong> to support one of our valued client organizations. This role is ideal for someone who thrives on problem-solving, building relationships, and creating positive interactions that enhance the overall customer journey. If you are a strong communicator who enjoys helping others and improving processes, this is an excellent opportunity to grow your career.</p><p><br></p><p><strong>Responsibilities</strong></p><p>In this position, you will:</p><ul><li>Serve as the primary contact for customer inquiries via phone, email, chat, or ticketing systems</li><li>Provide timely and accurate assistance to resolve customer concerns</li><li>Process orders, returns, account updates, and general service requests</li><li>Document customer interactions and maintain detailed records in CRM systems</li><li>Proactively identify opportunities to enhance customer satisfaction</li><li>Collaborate with internal teams to escalate and resolve complex issues</li><li>Support customer onboarding, product education, and troubleshooting</li><li>Contribute feedback to improve processes, workflows, and service efficiencies</li><li>Maintain professionalism and empathy in all customer interactions</li></ul>
<p>A growing manufacturing company in Linthicum, MD is seeking a Customer Experience Specialist to join their team! Primary job duties include order entry, pricing delivery, updates on delivery tracking information, helping with customers’ issues, questions, concerns, identifying the status of an order, handling inbound phone calls. This person must have prior experience working in ERP systems, along with strong customer service aptitude.</p>
We are looking for a highly motivated Customer Experience Specialist to join our team in Coppell, Texas. This role focuses on delivering exceptional support to customers in the mortgage industry, addressing inquiries related to payments, escrow, refinancing, and early-stage collections. As a Contract to permanent position, it offers the opportunity for long-term career growth within a company that values internal promotion and ongoing development.<br><br>Responsibilities:<br>• Handle inbound and outbound calls in a fast-paced, high-volume call center environment.<br>• Address customer inquiries regarding mortgage payments, escrow accounts, tax questions, and refinancing options.<br>• Manage early-stage collections for accounts up to 60 days past due while maintaining a high standard of conduct.<br>• Utilize multiple systems and AI-driven tools to efficiently resolve customer concerns.<br>• Provide clear and effective communication to ensure customer satisfaction.<br>• Adapt to various customer scenarios and troubleshoot connectivity issues effectively.<br>• Collaborate with team members and supervisors to improve processes and enhance service quality.<br>• Participate in rotational Saturday shifts, ensuring timely support with compensatory time off.<br>• Follow business casual dress code and uphold company standards in all interactions.<br>• Leverage modern technologies to streamline workflows and improve customer experience.
We are looking for a dedicated Customer Experience Specialist to join our team in Atlanta, Georgia. In this role, you will play a key part in ensuring customer satisfaction by providing support related to orders, product inquiries, and troubleshooting issues. This is a Contract position, offering an excellent opportunity to grow within a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Assist customers with placing orders, providing detailed product information, and addressing pricing inquiries.<br>• Respond to customer questions about order status and deliver timely solutions to support requests.<br>• Accurately input and manage customer data and order records within the company's system.<br>• Troubleshoot connectivity and other issues effectively to ensure a seamless experience for customers.<br>• Develop strong customer relationships by showcasing product expertise and prompt communication.<br>• Collaborate with team members to share insights and enhance overall team performance.<br>• Maintain detailed and organized documentation of customer interactions, cases, and resolutions.<br>• Utilize multiple browsers and communication platforms to address customer needs efficiently.<br>• Handle email correspondence professionally to resolve inquiries and provide updates.<br>• Contribute to continuous improvement by identifying and implementing best practices.
We are looking for a dedicated Customer Experience Specialist to join our team in Cleveland, Tennessee. In this role, you will serve as the first point of contact for customers, ensuring their needs are addressed promptly and efficiently. This is a Contract to permanent position where you will play a critical role in delivering exceptional service and maintaining strong customer relationships.<br><br>Responsibilities:<br>• Respond to incoming customer calls and inquiries related to service, maintenance, and repair needs.<br>• Schedule service appointments and coordinate technician dispatch to resolve customer issues swiftly.<br>• Provide reassurance and resolve concerns to ensure a positive and seamless customer experience.<br>• Accurately enter new customer accounts and update existing records in company systems.<br>• Track and organize customer and service information using spreadsheets and other administrative tools.<br>• Handle follow-up communication with customers to ensure their needs are fully addressed.<br>• Assist with general administrative tasks to support team efficiency and organization.<br>• Prioritize and manage urgent customer requests while maintaining attention to detail.<br>• Act as a brand ambassador by delivering high-quality service that fosters loyalty and trust.<br>• Utilize CRM tools and office software to manage customer interactions and maintain accurate records.
We are looking for a dedicated Customer Experience Specialist to join our team in Houston, Texas. In this role, you will be responsible for ensuring exceptional service delivery and fostering strong relationships with clients. You will collaborate across departments to address customer needs and provide tailored solutions. This is a long-term contract position offering an exciting opportunity to contribute to client satisfaction and operational excellence.<br><br>Responsibilities:<br>• Educate clients on company policies, processes, and online services to ensure seamless navigation and understanding.<br>• Respond promptly to inquiries regarding coverage, billing, underwriting, and other aspects of benefit plans.<br>• Collaborate with internal teams specializing in billing, claims, and underwriting to resolve client issues efficiently.<br>• Maintain comprehensive knowledge of service activities to provide accurate and detailed updates to clients.<br>• Identify and address internal process or technology issues impacting customer satisfaction, proposing and implementing solutions.<br>• Participate in organizational projects and committees aimed at enhancing service efficiency and knowledge sharing.<br>• Ensure accurate data entry for new producer setups in internal systems to facilitate smooth onboarding.<br>• Represent the company professionally while building and maintaining strong relationships with clients.<br>• Assist in the planning and prioritization of customer queries to uphold responsiveness commitments.
We are looking for a dedicated Customer Experience Specialist to join our team in Washington, District of Columbia. In this long-term contract role, you will manage critical aspects of volunteer workflows while ensuring callers receive exceptional assistance. This position offers an opportunity to contribute to impactful operations and provide vital support to a diverse team of legal volunteers.<br><br>Responsibilities:<br>• Coordinate and oversee workflows for legal volunteers, including attorneys, paralegals, and law students, to ensure effective caller support and data collection.<br>• Support the recruitment and retention of volunteers, maintaining adequate staffing levels to meet call volume demands.<br>• Update and maintain volunteer resources such as technical guides, state-specific information, and training materials.<br>• Provide technical assistance to volunteers, addressing questions and resolving connectivity issues.<br>• Develop and lead training sessions to prepare volunteers for their roles.<br>• Conduct research to enhance legal resources and align operations with best practices in call center management.<br>• Monitor interactions logged in the database system to ensure quality control and identify systemic issues.<br>• Create detailed daily reports summarizing call data, analyzing trends, and contributing to coalition activities and messaging.<br>• Assist in preparing after-action reports and capturing relevant data for future improvements.
<p><strong>What You’ll Do: </strong></p><p><strong>Support Customers Like a Pro</strong></p><ul><li>Assist customers with order placement and provide quick, friendly support</li><li>Answer questions and ensure every interaction feels effortless and positive</li></ul><p><strong>Build Meaningful Relationships</strong></p><ul><li>Connect with restaurants, retailers, producers, home chefs, and other partners</li><li>Maintain strong communication and foster long‑term trust</li></ul><p><strong>Keep Operations Running Smoothly</strong></p><ul><li>Manage incoming orders and ensure accuracy</li><li>Coordinate inventory and communicate with producers</li><li>Support seamless delivery and fulfillment processes</li></ul><p><strong>Engage the Local Community</strong></p><ul><li>Help grow awareness and participation in local food efforts</li><li>Support community‑driven initiatives and relationship building</li></ul><p><br></p>
<p>The Customer Service Specialist plays a key role in delivering exceptional support to clients and customers by addressing inquiries, resolving issues, and ensuring a positive experience. This position requires strong communication skills, a service-oriented approach, and proficiency in CRM systems and standard office software. The Customer Service Specialist serves as a primary contact for incoming requests, collaborating with internal teams to meet customer needs efficiently and effectively.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to inbound customer inquiries via phone, email, or chat in a courteous and professional manner</li><li>Resolve customer concerns, troubleshoot problems, and escalate complex issues as needed</li><li>Document interactions within CRM systems, ensuring accurate and complete records</li><li>Provide product, service, or policy information as requested</li><li>Maintain up-to-date knowledge of company offerings, procedures, and policies</li><li>Collaborate with internal departments to meet customer expectations and follow up on outstanding issues</li><li>Process orders, returns, and exchanges accurately and efficiently</li><li>Identify opportunities to improve customer satisfaction and report feedback to management</li><li>Uphold confidentiality and handle sensitive information appropriately</li><li>Support a team environment and contribute to ongoing process improvement initiatives</li></ul>
<p><strong>Job Title:</strong> Senior Customer Service Specialist</p><p><strong>Location:</strong> Meriden, CT (Onsite – local candidates only)</p><p><strong>Employment Type:</strong> Full-Time, Permanent</p><p><strong>Salary:</strong> Up to $70,000 annually</p><p><br></p><p>Our client has partnered exclusively with Robert Half in search of a Senior Customer Service Specialist with manufacturing industry experience to join a growing team local to Meriden, CT. This is a full-time, onsite role supporting customer accounts from order placement through fulfillment. The ideal candidate brings strong tenure, attention to detail, and confidence working with pricing, orders, and customer communication in a fast-paced manufacturing environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as a primary point of contact for assigned customer accounts</li><li>Process and track customer orders from entry through delivery</li><li>Manage pricing, quotes, and order adjustments accurately and efficiently</li><li>Coordinate with internal teams (production, planning, logistics, sales) to ensure timely fulfillment</li><li>Monitor order status and proactively communicate updates, delays, or changes to customers</li><li>Maintain accurate records within ERP/order management systems</li><li>Support account management tasks and build long-term customer relationships</li><li>Resolve customer issues professionally and efficiently</li></ul><p><strong>Qualifications:</strong></p><ul><li><strong>5+ years of steady experience</strong> in a customer service or order management role</li><li>Prior experience in a <strong>manufacturing environment required</strong></li><li>Proven experience with pricing and order processing</li><li>Strong customer communication and relationship management skills</li><li>High attention to detail and ability to manage multiple priorities</li><li>Comfortable working onsite in a fast-paced, team-oriented setting</li><li>Proficiency with ERP systems and Microsoft Office (Excel preferred)</li></ul><p><br></p><p>Interested and qualified candidates should apply by emailing their resume to:</p><p><strong>daniele.zavarella@roberthalf com</strong></p>
The Senior Customer Service Specialist serves as a subject matter expert within the customer service team, handling complex or escalated issues while delivering high-quality support. This role combines advanced problem-solving, customer advocacy, and mentorship responsibilities. The Senior Customer Service Specialist contributes to continuous improvement by identifying trends, supporting training efforts, and maintaining service excellence across all customer channels. <br> Key Responsibilities Handle escalated customer inquiries and complaints Process orders, returns, or account updates Maintain detailed records of customer interactions Assist in training and mentoring new representatives Identify trends and recommend process improvements Ensure adherence to service-level agreements (SLAs) Serve as a point of contact for complex or high-value accounts Collaborate with cross-functional teams to resolve issues Support quality assurance and coaching initiatives Contribute to knowledge base and procedure documentation
<p>Robert Half is seeking a proactive and customer-focused <strong>Customer Service Specialist</strong> to support one of our growing client partners. This role is ideal for individuals who are passionate about delivering excellent service, strengthening customer relationships, and helping clients navigate products, services, and solutions with confidence.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to customer questions via phone, email, chat, or case management systems</li><li>Resolve issues by researching solutions, coordinating with internal teams, and following up promptly</li><li>Support order processing, account maintenance, and general customer requests</li><li>Record all interactions accurately in CRM or ticketing platforms</li><li>Identify trends in customer feedback and share insights to help improve service processes</li><li>Assist customers with onboarding, product navigation, and troubleshooting</li><li>Maintain a professional, customer-first approach in every interaction</li><li>Meet established performance and quality metrics</li></ul><p><br></p>
<p>Our client in Bloomfield is seeking a customer-focused Call Center/Customer Service Specialist to join their team on a contract basis. This role is ideal for professionals who excel in fast-paced environments and are passionate about delivering outstanding support.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly to incoming calls and emails, assisting customers with inquiries, order information, and service requests</li><li>Accurately enter and update customer data in company systems</li><li>Resolve issues efficiently and professionally, ensuring high levels of satisfaction</li><li>Work collaboratively with team members and cross-functional departments</li><li>Perform administrative tasks related to customer support as needed</li></ul><p><br></p>
<p>We are in the logistics industry, situated in HONOLULU, Hawaii, and we're currently in search of a <strong><em>General Office Clerk/Customer Experience Specialist</em></strong>. in this dual-role position, you'll wear many hats, but your main responsibility will be to put our customers at the heart of everything you do. From answering inquiries and resolving issues to processing orders and gathering customer feedback, you’ll be to go-to person for our customers’ needs. Beyond customer service, you’ll also take on general office tasks, such as filing, data entry, liaising with different departments, and supporting office management. To apply, <strong><u>please call us at 808-531-0800. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements.</u></strong></p><p><br></p><p>Responsibilities:</p><p>• Coordinate freight movements.</p><p>• Provide quotations to customers and overseas agents upon request.</p><p>• Prepare and process documentation including Interim Receipts, freight invoices, and freight labels.</p><p>• Handle customer invoicing and vendor invoice accruals.</p><p>• Provide timely updates to customers regarding shipment status.</p><p>• Coordinate with third-party trucking partners for pickups and deliveries.</p><p>• Prepare end-of-day documents for next day jobs.</p><p>• Collaborate with various internal teams on the movement of freight.</p>
<p> </p><p>We are looking for an experienced Accounts Receivable / Customer Service Specialist to join our team in the New Providence, New Jersey area. This role involves managing customer accounts, resolving payment-related inquiries, and ensuring accurate financial records. The ideal candidate will bring strong organizational skills, attention to detail, and a customer-focused approach to effectively handle account reconciliations and build positive client relationships.</p><p> </p><p>Salary is 50,000 - 60,000.</p><p> </p><p>Benefits include medical, dental, vision insurance, and pension plan.</p><p> </p><p>Responsibilities:</p><p>• Communicate with customers to address inquiries about lease terms, rental periods, and payment-related issues.</p><p>• Review lease agreements to verify payments and determine potential credits, subject to management approval.</p><p>• Prepare detailed aging reports for past-due accounts, providing analysis and recommendations for action.</p><p>• Investigate unidentified payments and collaborate with customers to resolve application discrepancies.</p><p>• Reconcile and resolve payment inquiries, coordinating with sales and administrative teams as needed.</p><p>• Monitor unapplied cash and overdue balances on lessee accounts to ensure accurate records.</p><p>• Facilitate the collection of overdue payments while fostering strong customer relationships.</p><p>• Download payment data from customer portals and ensure proper application.</p><p>• Verify data input for accuracy and compliance with financial standards.</p>
<p>We are looking for a dedicated Client Service Specialist to join our team in Oshkosh, Wisconsin. In this contract role, you will provide vital support to financial advisors and help deliver top-notch client experiences. Your responsibilities will include preparing for client meetings, managing follow-up tasks, and ensuring operational processes run smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Provide daily assistance to financial advisors by addressing client inquiries and handling administrative tasks.</p><p>• Organize and prepare detailed materials for client meetings, including account summaries and financial reports.</p><p>• Ensure timely completion of post-meeting follow-ups and other assigned tasks.</p><p>• Process account-related requests such as applications, transfers, and maintenance updates accurately.</p><p>• Monitor workflows to maintain precision and ensure deadlines are met.</p><p>• Maintain client records, both digital and physical, in compliance with organizational standards.</p><p>• Utilize company software to document client interactions and track activities.</p><p>• Create thorough and accurate reports, presentations, and spreadsheets.</p><p>• Support the preparation of client-facing materials, including planning documents and communications.</p>
<p>The Client Service Specialist supports HOA Property Management clients by delivering high-quality banking and payment-related service. This role is critical to client satisfaction and retention, providing front-line support for account inquiries, transactions, research, and basic technical assistance within a fast-paced, deadline-driven environment.</p><p>Key Responsibilities</p><ul><li>Provide front-line client support via inbound phone calls</li><li>Assist HOA Property Management clients with payment and depository research, statements, and account inquiries</li><li>Process monetary transactions and account maintenance accurately and timely</li><li>Provide website navigation assistance and low-level technical support for proprietary HOA platforms</li><li>Resolve client disputes using sound judgment and knowledge of banking policies</li><li>Meet established service level agreements (SLAs) and manage time-sensitive requests, including fraud intake</li><li>Maintain strong knowledge of banking products, services, and internal procedures</li><li>Communicate clearly and professionally with clients and internal teams</li><li>Follow all applicable policies, procedures, and regulatory requirements</li></ul><p><br></p>
<p>Are you passionate about helping others and providing outstanding service? Join a local team as a Customer Service Representative and play a vital role in building positive customer relationships while supporting business operations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Deliver prompt, professional, and friendly support through phone, email, and chat</li><li>Resolve customer inquiries, issues, and complaints efficiently and empathetically</li><li>Document customer interactions and maintain accurate records in CRM systems</li><li>Follow up on pending requests and ensure timely resolution</li><li>Identify opportunities to improve processes and customer experiences</li><li>Collaborate with team members and other departments to resolve complex cases</li></ul><p><br></p>
<p>We are looking for a motivated Customer Success Specialist to join our team in West Des Moines, Iowa. This is a contract-to-permanent position within a growing insurance company, offering an opportunity to make a meaningful impact by assisting new business customers. The ideal candidate will bring strong communication skills, attention to detail, and a proactive approach to delivering exceptional service.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound customer inquiries with professionalism and efficiency.</p><p>• Guide clients through benefit and billing processes to ensure clarity and satisfaction.</p><p>• Deliver accurate data entry and maintain detailed customer records.</p><p>• Collaborate with internal teams to address customer concerns and provide tailored solutions.</p><p>• Assist in onboarding new business clients and ensure a smooth transition.</p><p>• Handle multiple tasks simultaneously while maintaining a focus on quality.</p><p><br></p><p>Are you looking to take the next step in your customer service career? If so, please apply today! Please call 515.706.4974 or apply on our Robert Half website.</p>
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
We are looking for a motivated Customer Success Specialist to join our team in Carrboro, North Carolina. In this role, you will be responsible for ensuring customer satisfaction by addressing inquiries, resolving connectivity issues, and providing exceptional support. This is a Contract to permanent position, ideal for candidates who excel in fast-paced environments and have a passion for delivering top-notch service.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone, email, and other communication channels.<br>• Assist customers in resolving connectivity problems and troubleshooting technical issues.<br>• Maintain accurate and detailed records of customer interactions and solutions provided.<br>• Collaborate with internal teams to ensure customer concerns are addressed effectively.<br>• Handle multiple browsers and tools simultaneously to provide efficient service.<br>• Provide clear and detail-oriented email correspondence to address customer needs.<br>• Identify opportunities to improve customer satisfaction and proactively suggest solutions.<br>• Stay updated on company policies and product knowledge to deliver accurate information.<br>• Ensure a positive customer experience by showcasing empathy and problem-solving skills.
<p>Robert Half is looking for a dedicated Customer Success Specialist to join a team in Lexington-Fayette, Kentucky. This is a Contract to permanent opportunity, offering a dynamic work environment with potential for long-term placement and detail-oriented licensing. The role involves delivering exceptional customer service while managing inbound calls and supporting clients with property and casualty policy needs. Licensing in KY is required for this role. Apply today to be considered!</p><p><br></p><p>Responsibilities:</p><p>• Handle approximately 30 customer calls daily, addressing inquiries related to property and casualty policies.</p><p>• Identify potential sales opportunities during client interactions and transfer leads to the sales team.</p><p>• Review and interpret policy notes to provide accurate information to customers.</p><p>• Assist clients with claims by collecting basic information and transferring them to the appropriate department.</p><p>• Maintain a calm and detail-oriented demeanor during all customer interactions.</p><p>• Work a rotating four-day workweek, ensuring consistent hours and pay.</p><p>• Collaborate with internal teams to ensure seamless client service.</p><p>• Perform accurate data entry and documentation for all customer interactions.</p><p>• Adhere to company standards for customer service excellence and compliance.</p><p>• Continuously seek opportunities to enhance the customer experience.</p>
<p>We are looking for a dedicated <strong>BILINGUAL </strong>Call Center Specialist to join our team in Irmo, South Carolina. In this role, you will handle inbound calls, maintain accurate records, and provide exceptional customer service. This position is a long-term contract opportunity, perfect for individuals who excel in communication and thrive in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p><strong>• Take calls in both English and Spanish </strong></p><p>• Respond promptly to inbound calls while delivering excellent customer service.</p><p>• Record and organize messages into a shared spreadsheet for tracking purposes.</p><p>• Create and maintain case files using Salesforce.</p><p>• Collaborate with team members to ensure seamless workflow and accurate data management.</p><p>• Address customer inquiries and resolve issues efficiently and with attention to detail.</p><p>• Follow established protocols and procedures to meet call center standards.</p><p>• Provide updates and feedback to management regarding customer trends and concerns.</p><p>• Maintain a positive and detail-oriented approach during customer interactions.</p><p>• Adapt to evolving customer needs and system updates as required.</p>
<p>We are looking for a dedicated Call Center Specialist to join a non-profit organization in Charlotte, North Carolina. This is a long-term contract opportunity where you will play a key role in supporting families with registration processes and inquiries. The position requires excellent customer service skills, flexibility, and the ability to manage high call volumes efficiently. The hours will be part‑time: Monday–Friday from 6:00–8:00 PM, and Saturday from 8:00–10:00 AM.</p><p><br></p><p>Responsibilities:</p><p>• Assist families with student registration processes, including answering inquiries and providing guidance.</p><p>• Respond to a high volume of inbound calls during peak times, ensuring timely and accurate service.</p><p>• Deliver bilingual support to cater to diverse families and community needs.</p><p>• Handle escalated calls and resolve issues with a solutions-oriented approach.</p><p>• Maintain detailed records of customer interactions and registration information using organizational tools.</p><p>• Monitor call patterns and help identify trends to improve responsiveness and efficiency.</p><p>• Collaborate with internal teams to address complex queries and provide seamless service.</p><p>• Provide support during after-hours when required, ensuring consistent availability for callers.</p><p>• Uphold professionalism when dealing with irate customers and work toward satisfactory resolutions.</p><p>• Support organizational efforts in tracking and improving customer service metrics.</p>
<p><strong>Customer Service & Order Processing Specialist (Onsite)</strong></p><p><strong>Schedule:</strong> Monday–Friday, 8:00 AM – 5:00 PM</p><p> <em>(Possible flexibility to shift to 7:00 AM – 4:00 PM)</em></p><p> <strong>Location:</strong> Onsite / In-Office (No remote or hybrid option)</p><p><strong>Position Overview</strong></p><p>We are seeking a detail-oriented Customer Service & Order Processing Specialist to support order management, customer communication, and shipping coordination in a fast-paced office environment. This role is fully onsite and requires strong data accuracy, customer service experience, and familiarity with EDI and shipping processes.</p><p><strong>Key Duties & Responsibilities</strong></p><ul><li>Enter and process customer purchase orders with a high level of accuracy</li><li>Perform invoicing, scanning, and document management</li><li>Use EDI systems to receive customer orders and transmit ASNs and invoices</li><li>Review incoming orders for accuracy, including part numbers, pricing, and product availability</li><li>Coordinate order fulfillment with Shipping and Distribution teams</li><li>Prepare and communicate customer-specific shipping, labeling, and documentation requirements</li><li>Schedule shipments through customer and freight carrier portals</li><li>Access customer and carrier websites to ensure compliance with shipping requirements</li><li>Communicate with customers via phone and email to support order placement, address inquiries, resolve issues, and respond to complaints</li><li>Maintain accurate records and ensure timely follow-up on all order-related activity</li></ul><p><br></p>
