<p>We are looking for a highly motivated <strong><em>Customer Experience Specialist</em></strong> to join our team in Honolulu, Hawaii. This is a permanent position, offering an excellent opportunity for a detail-oriented individual with a strong background in customer service and administrative support. The ideal candidate will thrive in a fast-paced environment and demonstrate exceptional communication and organizational skills.</p><p><br></p><p>Responsibilities:</p><p>• Deliver outstanding customer service by responding to inquiries and assisting callers with their needs.</p><p>• Process incoming and outgoing mail efficiently and accurately.</p><p>• Provide comprehensive client support to ensure a positive customer experience.</p><p>• Perform a variety of administrative tasks, including record management and data entry.</p><p>• Manage email correspondence professionally across multiple platforms.</p><p>• Offer solutions to customer concerns while maintaining a high level of satisfaction.</p><p>• Collaborate with team members to meet daily deadlines and achieve organizational goals.</p><p>• Adapt to assigned duties and responsibilities as needed to support operational requirements.</p>
<p>We are looking for a dedicated Bilingual Spanish Customer Experience Specialist to join our mission-driven team in San Diego, California. In this role, you will serve as a vital connection between our organization and the community, providing compassionate support and exceptional service. As a Contract to permanent position, this opportunity offers the chance to grow while making a meaningful impact. This role has the opportunity to go hybrid upon permanent hire!</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls and inquiries, providing accurate information and assistance tailored to client needs.</p><p>• Document all client interactions and updates promptly in web-based systems to ensure accurate records.</p><p>• Stay informed about available services, resources, and programs to provide reliable referrals and solutions.</p><p>• Collaborate with internal teams to meet client needs efficiently and effectively.</p><p>• Maintain a detail-oriented and empathetic approach in all communications to uphold high customer service standards.</p><p>• Utilize CRM software and other tools to track and manage client interactions.</p><p>• Address billing or benefit-related questions and provide timely resolutions.</p><p>• Assist clients in navigating various systems, including Epic Software and Avaya CMS.</p><p>• Support organizational goals by adhering to established protocols and contributing to process improvements.</p>
We are looking for a Customer Experience Specialist to join our team in Roseville, California. In this long-term contract role, you will play a key part in ensuring exceptional client experiences through effective communication, meticulous follow-through, and event coordination. This position is ideal for someone who thrives in a people-focused environment and is committed to delivering outstanding service.<br><br>Responsibilities:<br>• Provide administrative support to the associate advisor, ensuring all tasks are completed accurately and on time.<br>• Perform general office administration tasks, handling approximately 10% of your workload.<br>• Manage client interactions, including scheduling meetings, preparing for appointments, and following up afterward.<br>• Coordinate logistics for events such as retirement classes, seminars, and other gatherings with attendees.<br>• Serve as the first point of contact for clients, creating a welcoming and attentive environment.<br>• Deliver exceptional customer service by anticipating client needs and exceeding expectations.<br>• Organize calendars and schedules to ensure smooth operations and timely follow-ups.<br>• Assist with meeting preparation, ensuring all materials and details are ready for client-facing engagements.<br>• Contribute to the success of events by managing attendee lists and handling logistics.<br>• Foster positive relationships with clients and colleagues through strong communication and interpersonal skills.
<p>We are looking for a detail-oriented and proactive Customer Service Specialist to join a team in Newtown Square, Pennsylvania. This Contract to permanent position offers an opportunity to support producers and contribute to the efficient management of client data within our CRM system. If you have a passion for customer service, data accuracy, and administrative excellence, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Provide administrative support to producers during the sales process to ensure smooth operations.</p><p>• Manage and maintain client databases and CRM systems to improve data accuracy and usability.</p><p>• Perform data entry tasks, including reformatting spreadsheets and correcting system errors.</p><p>• Collaborate with data analysts to input and organize data effectively within the CRM system.</p><p>• Utilize Microsoft Excel for formatting, sorting, and managing client-related information.</p><p>• Respond to inbound and outbound calls, ensuring a high level of customer service.</p><p>• Handle email correspondence professionally and in a timely manner.</p><p>• Schedule appointments and manage calendars to support team efficiency.</p><p>• Address system errors and inconsistencies by reviewing and updating data regularly.</p><p>• Assist with lead and sales generation tasks to drive new business opportunities.</p>
<p>We are looking for a <strong>Bilingual Customer Experience Specialist</strong> who is passionate about delivering exceptional service and building strong relationships with customers. This role requires fluency in English and Spanish and offers an opportunity for growth into a permanent position.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Customer Support:</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat in both English and Spanish.</li><li>Provide accurate information about products, services, and policies.</li><li>Ensure a positive and professional customer experience at all times.</li></ul><p><strong>Issue Resolution:</strong></p><ul><li>Investigate and resolve customer concerns promptly and effectively.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Follow up to ensure customer satisfaction and resolution.</li></ul><p><strong>Data Management:</strong></p><ul><li>Maintain detailed and accurate records in CRM systems.</li><li>Update customer profiles and track interactions for quality assurance.</li><li>Generate reports as needed for management review.</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Success Specialist to join our team in West Des Moines, Iowa. In this role, you will support new business operations within a growing insurance company, ensuring customer satisfaction and seamless service delivery. This is a Contract to permanent position, offering an excellent opportunity for career growth and development.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer service through inbound call handling and effective communication.</p><p>• Assist clients with benefit inquiries, billing concerns, and other account-related functions.</p><p>• Maintain accurate records by performing data entry tasks and updating customer information.</p><p>• Utilize CRM systems and other software tools to track interactions and manage workflows efficiently.</p><p>• Collaborate with team members to resolve client issues and deliver timely solutions.</p><p>• Learn and adapt quickly to new processes and systems, showcasing a proactive approach.</p><p><br></p><p>If you are looking to grow in your customer service career, please APPLY TODAY! Apply through our Robert Half website or call 515.706.4974</p>
<p>We are looking for a dedicated Bilingual Spanish Customer Experience Specialist to join our mission-driven team in San Diego, California. In this role, you will serve as a vital connection between individuals and the services they need, ensuring every interaction is handled with care and professionalism. This is a Contract to permanent position, offering the opportunity to grow within a supportive and impactful organization. This role has the opportunity to go hybrid 3 days per week on the permanent basis!</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Respond promptly to incoming inquiries, providing accurate information, referrals, or assistance based on client needs.</p><p>• Document all customer interactions thoroughly and efficiently using web-based systems.</p><p>• Stay updated on available resources and services to deliver reliable guidance.</p><p>• Collaborate with internal teams to address client concerns and ensure high-quality service delivery.</p><p>• Maintain exceptional customer service standards in every communication.</p><p>• Utilize various computer programs and platforms, including CRM systems, billing software, and chat tools, to support customer interactions.</p><p>• Assist customers with benefit-related inquiries and billing processes.</p><p>• Analyze and address customer issues effectively while adhering to company procedures.</p><p>• Handle inbound calls professionally, ensuring a positive experience for all clients.</p><p>• Leverage tools like Epic Software and Avaya CMS to manage and track client interactions.</p>
<p>Robert Half is recruiting for a Customer Service Specialist role with a rapidly growing manufacturing client in the Wilmington area. This is a permanent role, joining an already established team, with lots of growth opportunity.</p><p><br></p><p>Our client is looking for a customer service candidate with at least 1 year of professional business to business experience. Responsibilities include preparing quotes, processing orders, and answering more technical questions as needed. This is NOT a call center role, it's a far more strategic customer service function.</p><p><br></p><p>For the right level of experience the budgeted salary range is $55-65K + bonus. Very good benefits, and legitimate growth potential opportunities too. </p><p><br></p><p>If interested in, and qualified for the Customer Service Specialist role, please apply ASAP. I'm scheduling interviews soon!</p>
<p>We are looking for a Medical Customer Service Specialist to join our team, helping patients and healthcare providers navigate appointments, billing, and insurance questions. This position would be supporting the Indianapolis area.</p><p><br></p><p><strong>Hours</strong>: Monday - Friday 8am - 5pm</p><p><br></p><p><strong>Responsibilities for the position include the following:</strong></p><ul><li>Serve as the primary point of contact for patients, healthcare providers, and insurance companies regarding medical billing, appointments, authorizations, and general inquiries.</li><li>Accurately document and update patient information within electronic health records (EHR) or related systems.</li><li>Resolve billing questions, insurance claim issues, and patient concerns with empathy and professionalism.</li><li>Communicate effectively via phone, email, and online portals, ensuring timely and accurate information delivery.</li><li>Coordinate scheduling and appointment requests, and facilitate patient registration as needed.</li><li>Maintain knowledge of HIPAA guidelines and patient privacy standards at all times.</li><li>Collaborate with internal departments such as billing, admissions, and clinical staff to ensure a seamless patient experience.</li><li>Identify opportunities to enhance patient satisfaction and contribute to team process improvements.</li></ul><p><br></p>
<p><strong>Overview:</strong></p><p>Join a dynamic and growing organization in Columbia, SC as a Customer Service / Account Manager on a contract-to-hire basis. This role offers the opportunity to engage with key clients, resolve inquiries efficiently, and drive customer success. You will be instrumental in providing a top-tier customer experience while balancing account management responsibilities. Our team values adaptability, proactive problem-solving, and commitment to excellence.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for assigned client accounts, managing customer relationships and ensuring satisfaction.</li><li>Handle inbound and outbound customer inquiries, resolve issues, and troubleshoot problems in a timely and professional manner.</li><li>Track account activity, update records, and manage documentation to support service delivery and performance reporting.</li><li>Collaborate with internal teams (e.g., sales, operations, support) to address client needs, implement service solutions, and drive account growth.</li><li>Monitor account health, proactively identify risks or opportunities, and present recommendations to ensure client retention.</li><li>Support process improvements and contribute to operational efficiency using common customer service technologies.</li><li>Educate clients about products, services, and best practices to maximize account value and satisfaction.</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Specialist to join our team in Bergen County, New Jersey. This role is ideal for someone who thrives in a fast-paced environment and enjoys providing exceptional support to customers. You will play an integral part in ensuring smooth operations and maintaining high levels of customer satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Process customer orders accurately, including entering insurance information and recommending suitable products.</p><p>• Coordinate with warehouse and operations teams to ensure timely and efficient order fulfillment.</p><p>• Maintain detailed and organized documentation, including patient records and related files.</p><p>• Address customer concerns and troubleshoot issues, escalating complex problems as necessary.</p><p>• Perform general administrative tasks and provide clerical support to the team.</p><p>• Apply knowledge of healthcare processes and terminology to address customer needs effectively.</p><p>• Ensure consistent and attentive communication with customers via phone, email, and other channels.</p><p>• Collaborate with cross-functional teams to improve customer service procedures and workflows.</p><p>• Stay updated on company systems and tools to deliver accurate and timely assistance.</p>
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
<p>An organization in the Shadyside area is in need of a temporary-to-hire Billing/Customer Service Specialist.</p><p><br></p><p>The Billing/Customer Service Specialist position is hybrid-3 days in the office/2 days at home.</p><p><br></p><p>The Billing/Customer Service Specialist would be responsible for the following duties:</p><p>• Process and post payments</p><p>• Assist with daily bank deposits</p><p>• Prepare and distribute letters (mail, email, or document upload).</p><p>• Process returned checks</p><p>• Support monthly billing cycles and mailing processes.</p><p>• Send emails out for outstanding balances</p><p>• Answer calls concerning bills</p><p>• Assist in analyzing and reconciling accounts and reviewing charges.</p><p>• Prepare extended payment plan contracts and conduct follow-up as needed.</p><p><br></p><p>The hours for this position are Monday through Friday from 8am-4pm.</p><p> </p><p>If you are interested in being considered for this Billing/Customer Service Specialist position, please 1) Apply online AND 2) follow up with a phone call to 888-396-0099!</p>
<p>Robert Half is seeking a candidate for a role involving a mixture of manufacturing, customer service, and supply chain/logistics in the manufacturing industry! This role serves as a key technical liaison between customers, vendors, and internal teams. The ideal candidate is detail-oriented, technically savvy, and experienced in customer service, manufacturing, and quoting processes.</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>-Serve as the primary point of contact for customer communication.</p><p>-Respond to customer inquiries promptly and accurately via phone and email.</p><p>-Communicate technical information clearly and professionally.</p><p>-Review customer-provided data, assembly drawings, bills of materials (BOM), and related documentation.</p><p>-Address customer manufacturing questions.</p><p>-Process internal quote requests and customer orders.</p>
<p>We are looking for an experienced Accounts Receivable / Customer Service Specialist to join our team in the New Providence, New Jersey area. This role involves managing customer accounts, resolving payment-related inquiries, and ensuring accurate financial records. The ideal candidate will bring strong organizational skills, attention to detail, and a customer-focused approach to effectively handle account reconciliations and build positive client relationships.</p><p><br></p><p>Salary is 50,000 - 60,000.</p><p><br></p><p>Benefits include medical, dental, vision insurance, and pension plan.</p><p><br></p><p>Responsibilities:</p><p>• Communicate with customers to address inquiries about lease terms, rental periods, and payment-related issues.</p><p>• Review lease agreements to verify payments and determine potential credits, subject to management approval.</p><p>• Prepare detailed aging reports for past-due accounts, providing analysis and recommendations for action.</p><p>• Investigate unidentified payments and collaborate with customers to resolve application discrepancies.</p><p>• Reconcile and resolve payment inquiries, coordinating with sales and administrative teams as needed.</p><p>• Monitor unapplied cash and overdue balances on lessee accounts to ensure accurate records.</p><p>• Facilitate the collection of overdue payments while fostering strong customer relationships.</p><p>• Download payment data from customer portals and ensure proper application.</p><p>• Verify data input for accuracy and compliance with financial standards.</p>
We are looking for a dedicated Customer Service Specialist to join our team on a contract basis in Santa Rosa, California. This role involves providing exceptional support to merchants while ensuring compliance, managing risk, and maintaining high standards of service delivery. The ideal candidate will bring strong technical skills, a keen eye for detail, and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Investigate and monitor merchant processing activities using advanced risk management tools.<br>• Handle customer inquiries by explaining underwriting policies and decisions with clarity.<br>• Conduct thorough investigations to ensure compliance and mitigate risks.<br>• Document risk assessments and findings in a concise and structured manner.<br>• Maintain merchant accounts, including updating profiles and bank account details.<br>• Collaborate with sales and other internal teams to deliver seamless merchant support.<br>• Stay informed about industry trends relevant to merchant services and risk management.<br>• Assist with credit and risk-related tasks, including reviewing merchant accounts.<br>• Ensure all services meet or exceed established quality and service standards.
<p><strong>Interested in learning more? Apply today and share your resume via LinkedIn with JC del Rosario — let’s connect and explore how this role could be the perfect next step in your career.</strong></p><p><br></p><p><strong>Client Service Specialist</strong></p><p><br></p><p><strong>About the Role</strong></p><p>We’re seeking an experienced <strong>Client Service Specialist</strong> to join a boutique wealth management firm. This is primarily a back-office role with some client interaction via email and phone, focused on delivering exceptional service and operational support. You’ll manage client requests, collaborate with advisors, and help streamline processes to enhance the overall client experience.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Process client service requests, including account openings, transfers, ACH transactions, RMDs, and stock donations.</li><li>Communicate with clients and custodians to resolve operational issues promptly.</li><li>Prepare reports and assist with quarterly client reporting.</li><li>Maintain CRM and portfolio management systems (Salesforce, Orion).</li><li>Support meeting preparation and contribute to process improvements.</li></ul><p><br></p><p><strong>Benefits & Perks</strong></p><ul><li>Medical, dental, and vision coverage.</li><li>401(k) match after six months.</li><li>Three weeks of paid vacation plus separate sick days.</li></ul>
We are looking for a detail-oriented Client Support Specialist to join our team in Saint Paul, Minnesota. In this role, you will play a crucial part in providing exceptional customer service, handling inbound and outbound communications, and resolving technical issues efficiently. This is a long-term contract position, offering the opportunity to work both remotely and on-site in a hybrid schedule.<br><br>Responsibilities:<br>• Respond promptly and accurately to customer inquiries, including setting up new users and terminating access for former employees.<br>• Provide updates and support to newly referred customers during their onboarding process.<br>• Address support requests, including password resets and technical issues, ensuring timely resolutions.<br>• Analyze data from calls and tickets to identify trends and recommend improvements to support processes.<br>• Utilize Microsoft Excel to manage data entry and maintain accurate records.<br>• Collaborate with team members to ensure customer satisfaction and efficient service delivery.<br>• Maintain professionalism and confidentiality when handling sensitive information.<br>• Assist in managing and resolving support tickets, demonstrating problem-solving abilities.<br>• Communicate effectively with customers and stakeholders to address concerns and provide solutions.
<p>We are looking for a dedicated and detail oriented Medical Customer Service Representative. This role requires exceptional communication skills and the ability to work effectively in a fast-paced, high-volume call center environment, particularly within the healthcare industry. As a Contract to permanent position, this opportunity offers the potential for long-term placement based on performance.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and courteously to customer inquiries regarding medical benefits, eligibility, claims, and provider information.</p><p>• Assist customers in resolving pre-authorization requests for medical treatments and provide accurate information about outstanding payments.</p><p>• Document interactions and track call details using internal systems to ensure proper record-keeping.</p><p>• Stay informed about company policies and updates to healthcare plans to provide accurate and current information to customers.</p><p>• Handle complaints, troubleshoot issues, and escalate complex cases to supervisors when necessary.</p><p>• Deliver high-quality service by adhering to scripts and guidelines while maintaining a friendly and detail oriented demeanor.</p><p>• Educate customers about network providers and guide them through available options.</p><p>• Collaborate with team members to improve processes and ensure customer satisfaction.</p><p>• Comply with HIPAA regulations and follow standard precautions for personal protective equipment when required.</p>
<p>Customer Service Specialist – Job Description</p><p>Essential Job Duties:</p><ul><li>Manage the end-to-end order life cycle using current enterprise resource planning (ERP) software.</li><li>Support sales and business development initiatives through accurate order, billing, and quoting processes.</li><li>Resolve billing issues and respond to customer inquiries in a timely manner.</li><li>Prepare and send quotes to customers and prospective clients.</li><li>Troubleshoot and resolve product or service concerns, expediting or escalating as needed to ensure prompt solutions.</li><li>Provide clear and accurate product or service information to existing and potential customers.</li><li>Maintain records of all customer interactions, process customer accounts, and update records as necessary.</li><li>Acquire and demonstrate a strong understanding of the company’s products and services.</li><li>Manage tasks related to price lists, credits, debits, and freight disputes.</li><li>Communicate effectively with internal teams—including sales, accounts receivable, production, quality, and shipping—to meet customer requirements and resolve complaints.</li><li>Notify customers proactively of any manufacturing delays affecting ship dates.</li></ul>
We are looking for a skilled Customer Service Representative to join our team in Tempe, Arizona. This is a long-term contract position within the retail industry, offering an excellent opportunity to showcase your communication skills and problem-solving abilities. The role involves assisting customers through various channels, including phone, social media, and specialized language support, depending on the position.<br><br>Responsibilities:<br>• Provide exceptional customer service by addressing inquiries and resolving issues in a timely and attentive manner.<br>• Manage and respond to customer interactions through social media platforms, ensuring brand consistency and customer satisfaction.<br>• Support French-speaking customers by understanding their needs and delivering solutions tailored to their region.<br>• Troubleshoot technical problems with the company’s mobile app, guiding customers to successful resolutions.<br>• Handle customer complaints effectively, conducting thorough research to provide accurate solutions.<br>• Collaborate with internal teams to ensure seamless communication and resolution of customer concerns.<br>• Maintain detailed records of customer interactions and resolutions using office software.<br>• Adapt to varying schedules, including potential weekend shifts, to meet customer needs.<br>• Utilize Microsoft Excel and other tools to compile and analyze customer data.<br>• Continuously seek opportunities to improve service quality and processes.
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Spartanburg, South Carolina. This role requires a proactive individual who can handle inbound customer inquiries in a fast-paced environment while delivering exceptional service. If you excel in communication and problem-solving, this opportunity may be a great fit for you.<br><br>Responsibilities:<br>• Respond to inbound customer calls promptly and professionally, ensuring a positive experience.<br>• Manage customer inquiries and concerns with efficiency and accuracy.<br>• Utilize data entry skills to maintain accurate records of customer interactions and transactions.<br>• Handle email correspondence to address customer needs effectively.<br>• Schedule appointments and manage order entries as needed.<br>• Collaborate with team members to streamline processes and improve service delivery.<br>• Ensure adherence to company policies and procedures while interacting with customers.<br>• Provide detailed information about products and services to customers.<br>• Use Microsoft Excel and Word to generate reports and manage documentation.
We are looking for a Device Support Specialist to join our team in Coral Springs, Florida. In this role, you will serve as the primary contact for technical support, assisting customers with hardware-related inquiries and troubleshooting. The ideal candidate will have strong technical skills, excellent communication abilities, and a proactive approach to problem-solving. This is a contract-to-permanent position offering an exciting opportunity to work with innovative technologies and collaborate across multiple teams.<br><br>Responsibilities:<br>• Provide technical assistance to customers, addressing inquiries and offering solutions for hardware-related issues.<br>• Assist customers with the installation, configuration, and operation of devices, ensuring optimal performance.<br>• Document customer interactions, track support cases, and ensure timely resolution of issues.<br>• Coordinate the replacement, shipping, and receiving of device components as necessary.<br>• Perform basic testing and functionality checks on returned hardware to identify potential defects.<br>• Update and maintain accurate records in support ticket systems and technical documentation.<br>• Collaborate with engineering teams to conduct product testing and provide feedback for improvements.<br>• Work closely with operations and product management teams to align support efforts with business objectives.<br>• Deliver exceptional customer service by addressing concerns with clarity and professionalism.
<p>We are offering a contract to hire employment opportunity for a Customer Service Representative in Mount Pleasant, Pennsylvania. This role is with a global industrial distribution company and involves building ongoing business relationships with our customers through repeated contact and consultation. As a Customer Service Representative, you will be providing expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers’ business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions – especially when customers are experiencing costly equipment breakdowns. You will also occasionally have hands-on duties that will require mechanical aptitude. Hours: either 7:30AM or 8AM – 4:30PM or 5PM. Depending on your start time. Pay : $18- 20</p><p><br></p><p>• Assist customers by phone and in person at our facility</p><p>• Help customers get the parts they need</p><p>• Interact extensively with customers to clarify their needs, research, and recommend parts</p><p>• Meet / exceed monthly sales goals while increasing customer satisfaction</p><p>• Provide quotes</p><p>• Take orders</p><p>• Provide post order service</p><p>• Physically measure specs on a wide variety of parts</p><p>REQUIREMENTS</p><p>Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and display excellent verbal and written communication. Interpersonal skills and the ability to establish rapport, build solid relationships with a wide variety of customers are critical. </p><p>Specific qualifications for the role include:</p><p>• Minimum 6 months of customer service experience</p><p>• Mechanical and mathematical aptitude</p><p>• Excellent telephone skills</p><p>• Ability and desire to learn new systems and processes quickly</p><p>• Strong computer skills, particularly Excel</p><p>• High school diploma or equivalent</p><p>• Valid driver's license and clean driving record (MVR)</p><p>• SAP / ERP experience, preferred</p><p>• Knowledge of industrial distribution products and hydraulics, preferred</p>
We are looking for a dedicated Customer Service Representative to join our team in Richmond, Virginia. In this position, you will play a vital role in delivering exceptional service to customers, ensuring their inquiries and orders are handled efficiently and professionally. This is a great opportunity for someone with strong communication skills and a passion for customer satisfaction.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via inbound calls, addressing questions and resolving issues with professionalism.<br>• Process orders accurately using order entry systems to ensure timely fulfillment.<br>• Provide clear and concise information about products and services to assist customers in making informed decisions.<br>• Manage both inbound and outbound calls to maintain effective communication with clients and partners.<br>• Collaborate with team members to ensure customer concerns are resolved effectively and within company guidelines.<br>• Maintain detailed records of customer interactions, transactions, and feedback for continuous improvement.<br>• Identify opportunities to enhance customer experience and suggest improvements to processes.<br>• Uphold company standards by delivering high-quality service and maintaining a positive attitude during interactions.<br>• Follow established protocols and procedures to ensure compliance with company policies.
