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258 results for Customer Experience Specialist jobs

Customer Experience Specialist

Austin, TX
remote
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a Customer Experience Specialist to support customers with timely, thoughtful service in Austin, Texas. This Contract position is ideal for someone who communicates clearly, resolves issues efficiently, and delivers a positive experience across phone and email channels. The role focuses on assisting customers with service-related questions, navigating multiple browser-based systems, and addressing connectivity concerns with professionalism and care. Responsibilities: • Respond to customer inquiries by phone and email, providing accurate information and courteous support throughout each interaction. • Investigate service and account concerns, identify the root cause of issues, and guide customers toward effective solutions. • Handle connectivity-related problems by troubleshooting common issues and escalating more complex cases when needed. • Navigate multiple browser-based tools and internal systems to document interactions and access relevant customer information. • Maintain clear, organized records of customer communications, resolutions, and follow-up actions. • Build trust with customers by setting expectations, communicating updates, and ensuring a smooth service experience. • Collaborate with internal teams to resolve outstanding concerns and improve response efficiency. • Manage a steady volume of support requests while maintaining quality, accuracy, and professionalism.
2026-08-07T00:00:00Z

Customer Experience Specialist

Parsippany, NJ
remote
Temporary to Hire
35.625 - 41.25 USD / Hourly
We are looking for a Customer Experience Specialist to join a manufacturing organization in a contract capacity with permanent potential. This position focuses on strengthening the customer journey by combining technical training, call center oversight, and parts support into a consistent service experience. The role will work across customer-facing teams to ensure accurate product knowledge is shared effectively and that service interactions are handled with professionalism, clarity, and responsiveness. Responsibilities:• Design and deliver product and technical training programs for sales personnel and field service teams using current and reliable equipment information.• Organize and facilitate instructor-led learning sessions.• Monitor daily call center activity and provide guidance that helps resolve customer questions, technical concerns, and service-related issues effectively.• Partner with leadership to improve service quality across customer support, technical assistance, and parts-related interactions.• Support parts operations by helping maintain inventory accuracy, workflow consistency, and timely response to internal and external requests.• Provide hands-on troubleshooting assistance for equipment and connectivity concerns reported by customers or internal staff.• Review support trends and customer feedback to identify opportunities for stronger training content and better service outcomes.• Communicate with customers and cross-functional teams through phone and email channels to ensure issues are documented, addressed, and followed through to resolution.
2026-07-30T00:00:00Z

Customer Experience Specialist

West Chicago, IL
onsite
Temporary to Hire
21.85 - 23 USD / Hourly
We are looking for a Customer Experience Specialist to support customers and project activity for a construction-related business in West Chicago, Illinois. This contract-to-permanent opportunity is ideal for someone who combines strong service instincts with the ability to stay organized in a fast-paced office setting. The person in this role will help coordinate orders, documentation, and delivery details while serving as a reliable point of contact for customer needs. Success in this position requires clear communication, sound judgment, and confidence working with standard office technology. Responsibilities: • Serve as a primary contact for customers by responding to questions, providing updates, and helping resolve service-related concerns in a thorough manner. • Coordinate delivery schedules and communicate timing, order details, and follow-up information with customers and internal teams. • Prepare, organize, and send drawing packages, submittals, and related project documents to customers with close attention to accuracy. • Enter and maintain records of document activity, customer interactions, and project updates in company systems and files. • Review project drawings and dimensions to support order coordination and identify potential issues; familiarity with architectural plans is helpful in this work. • Troubleshoot routine customer or order problems, assess next steps, and escalate more complex issues when needed. • Support project-related communication to keep customer requests, material needs, and timelines moving forward efficiently.
2026-08-07T00:00:00Z

Customer Experience Specialist

Los Angeles, CA
onsite
Temporary to Hire
24.7 - 26 USD / Hourly
We are looking for a customer-focused, detail-oriented individual to join our team as a Customer Experience Specialist. This contract opportunity with potential for a long-term role is ideal for someone who enjoys building strong client relationships, handling detailed account work, and delivering dependable support in a high-volume setting. The right candidate will bring strong communication skills, a sharp eye for accuracy, and a genuine interest in long-term career growth. Responsibilities: • Oversee customer agreement renewals and keep order details, account documentation, and contract records current and accurate. • Examine customer profiles, contract terms, and database entries to confirm information is complete, correct, and aligned with company standards. • Validate reported hours, process account updates, and complete assigned tasks within required timeframes. • Respond to customer questions through phone and email while providing clear, attentive service across multiple browser-based systems. • Resolve account and connectivity-related concerns by researching issues, identifying next steps, and following through to completion. • Look for ways to strengthen the customer experience while recognizing opportunities to support additional services when appropriate. • Build trust with customers by maintaining responsive communication and ensuring a consistent, high-quality service experience.
2026-08-05T00:00:00Z

Customer Experience Specialist

Indianapolis, IN
onsite
Temporary / Contract
24 - 29 USD / Hourly
We are looking for a Customer Service Relations Specialist to support customer accounts from order intake through delivery while building strong, dependable client relationships. This Long-term Contract position is based in Indianapolis, Indiana, and is ideal for someone who can balance customer communication, order accuracy, and cross-functional coordination in a fast-paced manufacturing setting. The role works closely with sales, production, and shipping teams to help ensure customer needs are addressed promptly and deliveries stay on schedule. Responsibilities:• Manage a portfolio of customer accounts ranging from straightforward to highly complex, providing responsive day-to-day support.• Receive and enter customer orders from clients and account managers with a high level of accuracy and urgency.• Keep customers informed by addressing questions related to order progress, pricing requests, revisions, confirmations, and service concerns.• Process purchase orders, apply account adjustments or credits when needed, and maintain accurate customer records.• Partner with manufacturing and shipping teams to help meet delivery commitments and resolve order-related issues.• Use company systems and internal tools to track orders, update account information, and support operational workflows.• Investigate and respond to customer complaints or service challenges in a thorough and solution-focused manner.
2026-08-07T00:00:00Z

Customer Experience Specialist

Middletown, OH
onsite
Temporary to Hire
21 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to support clients and internal teams by keeping orders, account activity, and service requests moving efficiently from start to finish. This contract opportunity with potential for a permanent role is based in Ohio and is ideal for someone who excels at communication, organization, and solving customer issues in a fast-paced environment. The person in this role will help create a positive client experience by coordinating across departments, maintaining accurate account information, and ensuring timely follow-up on customer needs. Responsibilities: • Serve as the primary point of contact for assigned customers or territories, responding promptly and ensuring requests are handled within expected timeframes. • Partner with sales team members to stay informed on client needs, order activity, pricing updates, concerns, and overall account status. • Maintain accurate customer records, reports, and account documentation within company databases and related systems. • Review workflows and customer feedback to identify opportunities to improve service, packaging, shipping, billing, or other operational processes. • Document customer communications thoroughly, including questions, concerns, resolutions, and any follow-up actions taken. • Coordinate with production, transportation, and accounting teams to manage returns, credits, replacement orders, and other service-related needs. • Support new business activity by assisting with product inquiries, quote preparation, and customer account setup, including credit application paperwork. • Learn and use company platforms and customer-specific software tools to manage orders, quoting, and service requirements effectively. • Participate in on-call support coverage as needed, including occasional evenings, weekends, and holidays. • Provide additional customer and sales support duties as business needs require.
2026-08-07T00:00:00Z

Customer Success Specialist

Raleigh, NC
onsite
Temporary to Hire
31.35 - 36.3 USD / Hourly
We are looking for a Customer Success Specialist to support customer programs and keep orders, production activity, and deliveries aligned with business commitments in Raleigh, North Carolina. This contract opportunity has the potential to become permanent and is ideal for someone who thrives in a fast-paced utilities and infrastructure environment and enjoys working across operations, logistics, and customer-facing teams. In this role, you will help ensure a smooth customer experience by tracking order execution, communicating updates, and coordinating solutions when issues arise. Responsibilities: • Oversee customer program activity by aligning order timelines with production capacity, inventory availability, and delivery schedules. • Review forecasts, purchase orders, shipment progress, and stock levels to help maintain reliable fulfillment and on-time performance. • Serve as a central point of contact for customers and internal teams by sharing status updates, managing expectations, and addressing service concerns. • Maintain accurate order, inventory, and delivery information within Microsoft Dynamics 365 and related business systems. • Work closely with manufacturing, supply chain, logistics, and operations partners to resolve exceptions and keep commitments on track. • Identify recurring service or process issues, recommend practical improvements, and support corrective actions that strengthen customer satisfaction. • Prepare operational reports, monitor performance indicators, and provide administrative coordination to support daily program execution.
2026-07-15T00:00:00Z

Customer Success Specialist

Reading, PA
onsite
Temporary / Contract
18 - 22 USD / Hourly
We're looking for a detail-oriented Customer Success Specialist to join a growing team! If you enjoy working with customers, processing orders, and keeping things organized, this could be a great opportunity to join a growing team! Responsibilities:<ul><li>Enter customer orders accurately into the system.</li><li>Review orders for pricing, quantities, and accuracy.</li><li>Track orders and provide updates to customers.</li><li>Resolve order issues and communicate with internal teams.</li><li>Maintain accurate records while supporting day-to-day customer needs.</li></ul>
2026-08-07T00:00:00Z

Customer Success Specialist

Chula Vista, CA
onsite
Temporary / Contract
23 - 25 USD / Hourly
Robert Half is seeking a proactive and customer-focused Customer Success Specialist to support client relationships, drive satisfaction, and promote long-term account success. This role is responsible for onboarding customers, addressing questions and concerns, monitoring account activity, and helping ensure clients receive maximum value from products or services. The ideal candidate is a strong communicator, solution-oriented, and committed to delivering an exceptional customer experience. Key Responsibilities:<ul><li>Serve as a primary point of contact for customer accounts and build positive client relationships</li><li>Support customer onboarding, training, and account setup activities</li><li>Respond to customer inquiries and resolve issues in a timely and professional manner</li><li>Monitor customer activity, identify needs, and proactively recommend solutions</li><li>Coordinate with internal departments to address service issues and support account success</li><li>Maintain accurate records of customer interactions, updates, and account activity</li><li>Assist with renewals, account changes, and customer retention efforts</li><li>Track customer feedback and help identify opportunities to improve the client experience</li><li>Prepare reports, usage summaries, and account updates as needed</li><li>Contribute to process improvements and customer success initiatives</li></ul>
2026-08-04T00:00:00Z

Customer Success Specialist

Birmingham, AL
onsite
Temporary / Contract
18 - 22 USD / Hourly
Job Summary Our client, a well-established financial institution in Birmingham, Alabama, is seeking a Customer Success Specialist with a strong call center-focused customer service background. This fully onsite role is ideal for a detail oriented who thrives in a high-volume phone environment, provides exceptional service, and can effectively support customers with account-related questions, service needs, and issue resolution. The Customer Success Specialist will serve as a primary point of contact for customers, handling inbound calls, delivering timely solutions, documenting interactions, and ensuring a positive customer experience. This is an excellent opportunity for someone who is detail-oriented, dependable, and comfortable working in a structured, fast-paced setting. Key Responsibilities Handle a high volume of inbound customer calls in a detail oriented, courteous, and efficient manner. Assist customers with account questions, service requests, general inquiries, and basic problem resolution. Provide accurate information regarding products, services, policies, and account activity. Document all customer interactions thoroughly and accurately in internal systems. Research and resolve customer concerns while escalating more complex issues as needed. Maintain a customer-first approach while meeting quality, productivity, and service expectations. Support retention and satisfaction efforts by building rapport and delivering consistent service. Ensure compliance with company policies, procedures, and confidentiality standards related to financial information. Collaborate with internal departments to support timely issue resolution and customer follow-up.
2026-08-04T00:00:00Z

Customer Success Specialist

San Diego, CA
onsite
Temporary / Contract
21 - 23 USD / Hourly
Our client is seeking a Customer Success Specialist to support client relationships, ensure customer satisfaction, and help drive retention through responsive service and proactive communication. This role is ideal for a customer-focused professional who enjoys building relationships, solving problems, and helping clients maximize the value of products or services. Key Responsibilities:<ul><li>Serve as a primary point of contact for customer accounts and provide timely, professional support</li><li>Build strong relationships with clients to understand their needs and ensure a positive customer experience</li><li>Respond to customer inquiries, resolve issues, and escalate more complex concerns as needed</li><li>Support onboarding activities and help customers navigate products, services, or internal processes</li><li>Monitor customer accounts, track follow-up items, and ensure timely resolution of service requests</li><li>Maintain accurate customer records, account notes, and activity updates in internal systems</li><li>Collaborate with internal teams such as sales, operations, and support to address customer needs</li><li>Identify opportunities to improve customer satisfaction, retention, and overall service delivery</li><li>Assist with reporting, account reviews, and special projects as assigned</li></ul>
2026-08-04T00:00:00Z

Customer Experience Specialist (Bilingual Spanish)

San Diego, CA
onsite
Temporary to Hire
20 - 21 USD / Hourly
Position OverviewA well-established nonprofit organization is seeking a Bilingual Spanish Customer Service Representative to join its team. This position is ideal for someone who enjoys helping others, building relationships, and providing compassionate and professional customer service in a mission-driven environment. The Customer Service Representative will serve as a primary point of contact for clients, community members, and internal teams, assisting with questions, providing information, resolving issues, and ensuring a positive experience. The ideal candidate is fluent in English and Spanish, highly dependable, empathetic, and comfortable working with individuals from diverse backgrounds. After successfully completing the first six months in the role, this position will transition to a hybrid schedule with three remote days and two onsite days per week.Key Responsibilities<ul><li>Provide professional, friendly, and compassionate customer service to clients and community members by phone, email, and in person.</li><li>Communicate with Spanish- and English-speaking individuals regarding programs, services, appointments, applications, and general inquiries.</li><li>Respond to customer questions and concerns, providing accurate information and resolving issues in a timely manner.</li><li>Assist individuals with completing forms, applications, registrations, and other required documentation.</li><li>Maintain accurate and up-to-date customer records and documentation.</li><li>Enter and update information in internal databases and systems with a high level of accuracy.</li><li>Follow up with customers regarding outstanding information, requests, or next steps.</li><li>Collaborate with internal departments and community partners to ensure customer needs are addressed.</li><li>Handle sensitive or confidential information with professionalism and discretion.</li><li>Help identify recurring customer concerns and communicate trends or issues to management.</li><li>Support general administrative tasks and special projects as needed.</li><li>Provide exceptional service while representing the organization's mission and values.</li></ul>
2026-08-07T00:00:00Z

Customer Service Specialist

Greensboro, NC
onsite
Temporary / Contract
19.1805 - 22.209 USD / Hourly
We are looking for a highly skilled Customer Service Specialist to join our team in Greensboro, North Carolina. This is a long-term contract position ideal for someone passionate about delivering exceptional service and resolving customer inquiries efficiently. The successful candidate will thrive in a fast-paced call center environment and demonstrate expertise in handling multi-line phone systems and data entry. Responsibilities: • Provide superior customer service by addressing inquiries and resolving complaints with professionalism and efficiency. • Handle inbound calls in a high-volume call center setting while ensuring customer satisfaction. • Operate multi-line phone systems to manage and prioritize incoming calls effectively. • Perform accurate data entry to document customer interactions and maintain records. • Collaborate with team members to ensure seamless communication and service delivery. • Utilize Windows PC systems to access and update customer information. • Maintain a thorough understanding of company policies to provide consistent and accurate information. • Identify and escalate unresolved issues to appropriate departments for further assistance. • Monitor call center operations and contribute to process improvement initiatives. • Uphold a positive and helpful attitude while managing challenging situations with customers.
2026-08-06T00:00:00Z

Customer Resolution Specialist

Sacramento, CA
remote
Temporary / Contract
22.22 - 24 USD / Hourly
We are looking for a Customer Resolution Specialist to support patient and payer account service operations in Sacramento, California. This Long-term Contract opportunity is ideal for someone who can manage billing-related questions, account follow-up, and balance resolution with accuracy and professionalism. The person in this role will help customers understand charges, coverage, and payment options while ensuring work is completed in line with healthcare billing standards and internal procedures. Responsibilities: • Address customer questions related to hospital and billing services that require close attention to detail, including statements, payments, benefits, eligibility, and coverage details. • Review patient accounts and complete appropriate account corrections, approved adjustments, and contractual write-offs based on account findings and payer guidelines. • Follow up on self-pay balances by contacting patients, guarantors, or other responsible parties to secure payment or establish suitable payment arrangements. • Investigate and resolve account issues involving authorizations, explanations of benefits, and outstanding balance concerns across assigned accounts. • Evaluate accounts for financial assistance eligibility and complete presumptive charity reviews when applicable. • Transfer qualifying accounts for bad debt processing in accordance with departmental standards and timelines. • Maintain accurate documentation by recording account activity, action codes, and follow-up outcomes for each interaction. • Apply working knowledge of payer rules, reimbursement practices, and department procedures to ensure compliant account resolution. • Meet daily productivity expectations while managing account workload efficiently and supporting additional customer care tasks as needed.
2026-07-21T00:00:00Z

Customer Support Specialist

Bethlehem, PA
onsite
Temporary to Hire
24 - 27 USD / Hourly
Robert Half is seeking a detail-oriented and customer-focused Sales Support Specialist to join a local team. In this role, you will provide administrative and operational support to the sales team, help maintain strong client relationships, and ensure the smooth execution of sales processes. The ideal candidate is highly organized, responsive, and comfortable working in a fast-paced environment. Key Responsibilities:<ul><li>Provide day-to-day support to the sales team with administrative tasks and account coordination</li><li>Prepare quotes, proposals, presentations, and sales-related documentation</li><li>Process orders, track shipments, and help resolve order or billing issues</li><li>Maintain accurate customer and sales data in CRM and internal systems</li><li>Respond to customer inquiries and route requests to the appropriate team members</li><li>Coordinate meetings, appointments, and follow-up communications for sales representatives</li><li>Assist with reporting, pipeline tracking, and sales performance metrics</li><li>Support contract management, renewals, and onboarding documentation as needed</li><li>Collaborate with internal departments including customer service, operations, and finance to ensure timely service delivery</li></ul>
2026-08-07T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We’re hiring a Customer Support Specialist to deliver excellent service and support to customers by resolving inquiries, troubleshooting issues, and ensuring a positive customer experience. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-07-28T00:00:00Z

Customer Support Specialist

Carlsbad, CA
onsite
Temporary / Contract
23 - 27 USD / Hourly
A leading manufacturing company in North County San Diego is expanding its customer support team and is looking for a Customer Support Specialist who enjoys solving problems, building relationships, and keeping orders moving. This role is ideal for someone who thrives in a fast-paced environment and enjoys collaborating with Sales, Production, Shipping, and Purchasing to ensure customers receive outstanding service from start to finish. You'll be more than just the voice answering the phone—you'll become a trusted resource for customers while helping coordinate orders, product availability, and delivery timelines. ResponsibilitiesCustomer Support<ul><li>Serve as the primary point of contact for customers via phone and email</li><li>Provide updates regarding production schedules, inventory availability, and shipment status</li><li>Process customer requests, returns, and warranty inquiries</li><li>Build lasting relationships by delivering prompt and professional service</li><li>Resolve customer concerns while maintaining a positive customer experience</li></ul>Operations Support<ul><li>Coordinate with manufacturing and warehouse teams regarding order fulfillment</li><li>Monitor open orders and communicate delays proactively</li><li>Maintain customer accounts within the ERP system</li><li>Generate reports and assist with administrative projects</li><li>Support Sales with quotes, documentation, and account maintenance</li></ul>
2026-07-27T00:00:00Z

Bilingual Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for a Bilingual Spanish Customer Experience Specialist to support a mission-driven non-profit organization serving the community. This contract opportunity with permanent potential is ideal for someone who brings empathy, professionalism, and strong communication skills to every interaction. In this role, you will help connect individuals with important services, provide timely support through a high-volume contact environment, and contribute to a positive client experience. Responsibilities:• Handle incoming calls and inquiries with professionalism, offering clear guidance, support, and appropriate service direction based on each person’s needs.• Record client conversations and outcomes thoroughly in web-based platforms to ensure accurate and timely case documentation.• Stay informed on community programs, internal services, and referral options so information shared with clients remains current and reliable.• Work closely with colleagues and partner teams to address concerns, coordinate follow-up, and support effective service delivery.• Deliver a respectful and responsive customer experience across phone and digital communication channels.• Use CRM, call center, and related software tools to manage interactions, track requests, and maintain organized records.• Assist callers with questions related to benefits, billing, and general service access while maintaining confidentiality and accuracy.
2026-08-04T00:00:00Z

Bilingual Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for a compassionate Bilingual Customer Experience Specialist to join a mission-driven non-profit organization serving the community. This contract opportunity is ideal for someone who thrives in a high-volume call center setting and is motivated by helping individuals access important services and support. In this role, you will serve as a key point of contact for inbound inquiries, deliver accurate guidance, and help ensure each interaction reflects empathy and care. Responsibilities:• Handle incoming calls and respond to questions by providing clear information, appropriate referrals, and timely assistance based on individual needs.• Record client interactions thoroughly and promptly within web-based platforms and CRM systems to maintain accurate case details and service history.• Stay informed on community programs, organizational offerings, and available resources so guidance provided remains current and reliable.• Work closely with internal departments and support teams to coordinate solutions and help resolve client concerns effectively.• Deliver a respectful and service-focused experience across phone and digital communication channels.• Use call center and business systems such as Avaya CMS, Epic, and other computer-based tools to manage inquiries and track activity.• Assist with customer issues related to benefits, billing, and general service questions while maintaining attention to detail and accuracy.
2026-07-31T00:00:00Z

Bilingual Spanish Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
20 - 21 USD / Hourly
About the Opportunity A local nonprofit organization is looking for a Bilingual Spanish Customer Service Representative to join its team and serve as a key point of contact for the individuals and families it supports. This is a great opportunity for someone who enjoys helping people, communicating with a diverse community, and making a positive impact through their day-to-day work. The ideal candidate is personable, patient, and comfortable assisting customers in both English and Spanish. This person should be able to handle a variety of questions, provide clear information, and navigate sensitive situations with professionalism and empathy.The position will be fully onsite during the first six months to provide training and support. Following the initial six-month period, the role will transition to a hybrid schedule of three days remote and two days onsite each week. Responsibilities<ul><li>Serve as a primary point of contact for customers and community members by phone, email, and in person.</li><li>Provide assistance and information regarding the organization's programs, services, and resources.</li><li>Communicate effectively with Spanish-speaking customers and provide bilingual support as needed.</li><li>Respond to questions and concerns while ensuring customers receive timely and accurate information.</li><li>Assist customers with applications, forms, documentation, and other processes.</li><li>Maintain accurate customer information and update records in internal systems.</li><li>Follow up with customers to gather additional information or provide updates.</li><li>Work closely with internal teams to address customer needs and resolve issues.</li><li>Handle confidential and sensitive information appropriately.</li><li>Perform data entry and other administrative tasks related to customer accounts and services.</li><li>Help support a positive and welcoming experience for every customer.</li><li>Assist with additional projects and administrative responsibilities as needed.</li></ul>
2026-08-07T00:00:00Z

Bilingual Wholesale Customer Experience Specialist

Santa Fe Springs, CA
onsite
Temporary / Contract
18 - 20 USD / Hourly
Bilingual Wholesale Customer Experience SpecialistWe are seeking a warm, energetic, and customer-focused professional to join a fast-paced and collaborative wholesale team. This is an exciting opportunity for someone who enjoys building meaningful client relationships, providing personalized service, and being involved in every stage of the customer experience—from initial order placement through delivery and follow-up.Unlike a traditional call center position, this role offers a dynamic mix of email and phone communication, cross-functional teamwork, and face-to-face interaction with business clients at trade shows and in-person meetings. The ideal candidate is engaging, approachable, highly dependable, and excited to represent the company while delivering an exceptional level of service.Key Responsibilities<ul><li>Manage the full customer service cycle, including order entry, order tracking, delivery follow-up, and issue resolution.</li><li>Build and maintain positive relationships with wholesale clients by providing responsive, professional, and personalized support.</li><li>Assist customers by phone, email, and in person with product information, order updates, account questions, and general inquiries.</li><li>Represent the company at trade shows several times per year, with approximately four to six domestic trips annually.</li><li>Partner closely with sales, logistics, and operations teams to ensure orders are processed accurately and customers receive a seamless experience.</li><li>Maintain organized and accurate customer records, order documentation, and spreadsheets using Microsoft Excel.</li><li>Proactively identify customer needs, communicate updates, and resolve concerns in a timely and thoughtful manner.</li><li>Contribute to a positive, team-oriented workplace through professionalism, enthusiasm, and a willingness to help.</li><li>Maintain consistent attendance, punctuality, and reliability in this fully in-person role.</li></ul>
2026-07-28T00:00:00Z

Customer Care Social Media Specialist

Woodbridge, NJ
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Customer Care Social Media Specialist to join a wholesale distribution organization. This hybrid opportunity offers a Long-term Contract assignment with a schedule that allows some flexibility, combining four days onsite with one remote workday each week. The person in this role will support customer-facing and administrative activities that help maintain service quality, coordinate internal operations, and protect the company’s brand experience. Responsibilities:• Organize and support recurring meetings for leadership and cross-functional groups by handling scheduling, meeting materials, communications, and follow-up documentation.• Maintain customer service and satisfaction records with accuracy, updating databases and coordinating with internal teams and external partners as needed.• Respond to customer-related issues by tracking concerns, assisting with resolution activities, and preparing correspondence for agencies or other outside parties.• Process service-related administrative tasks such as fulfillment requests, documentation updates, and other operational support tied to customer care programs.• Help manage office coordination needs, including supply monitoring, workspace organization, and onboarding preparation for incoming team members.• Provide calendar support and assist with travel planning and conference call arrangements for stakeholders when required.• Handle sensitive situations with sound judgment and professionalism, especially when matters may affect customer relationships or public perception.• Contribute to special projects and offer flexible support during occasional evening or weekend business needs.
2026-08-06T00:00:00Z

Customer Success Manager

Hayward, CA
onsite
Permanent / Full Time
80000 - 85000 USD / Yearly
We are looking for a Customer Success Manager to support a portfolio of government contracted accounts the East Bay, California. This role focuses on strengthening client relationships, guiding accounts through the full-service lifecycle, and partnering with internal teams to maintain a high standard of support. The ideal candidate brings a service-minded approach, strong communication skills, and the ability to turn client feedback into practical improvements. Responsibilities:• Manage a group of assigned school accounts and serve as the primary point of contact for day-to-day client needs.• Guide customers through each stage of the account relationship, from onboarding and ongoing support to issue resolution and retention efforts.• Hold recurring check-ins with clients to review service performance, address concerns, and identify opportunities to improve satisfaction.• Partner with operations and nutrition teams to investigate service challenges and coordinate timely, effective solutions.• Maintain organized account calendars, activity checklists, and client records to ensure follow-through on commitments and next steps.• Keep customer information, account updates, and service details current within internal tracking systems and CRM tools.• Monitor service trends, document recurring issues, and recommend process enhancements that improve the customer experience.• Provide responsive support for inbound client questions and escalate complex matters when needed to protect account health
2026-08-08T00:00:00Z

Client Relations Specialist

Thomson, GA
onsite
Temporary to Hire
19.95 - 23.1 USD / Hourly
We are looking for a Client Relations Specialist to support customer interactions and strengthen account relationships for a growing team in Georgia. This contract position with permanent potential is ideal for someone who enjoys helping customers, coordinating order details, and working closely with sales and operations to deliver a high-quality experience. The person in this role will serve as a key point of contact for product questions, order support, and account development while helping maintain responsive and accurate service. Responsibilities: • Respond to customer questions regarding products, pricing, availability, quotes, and expected lead times with professionalism and urgency. • Build a clear understanding of customer goals and business needs in order to recommend appropriate solutions and support long-term satisfaction. • Coordinate meetings and follow-up communication for existing clients and prospective customers as needed. • Maintain up-to-date knowledge of product lines, usage applications, inventory status, and pricing details to provide accurate guidance. • Partner with outside sales representatives to grow current accounts and identify opportunities to expand business relationships. • Verify specifications and order details with customers or the regional sales manager before entering information accurately into company systems. • Prepare production-related order documentation based on purchase orders and projected customer demand to support operational planning. • Work closely with production teams to help ensure materials are available and orders are delivered on schedule. • Manage inbound and outbound customer communication, including issue resolution, account support, and service-related follow-up.
2026-07-29T00:00:00Z

Customer Care Coordinator

Escondido, CA
onsite
Temporary / Contract
25 - 27 USD / Hourly
A growing commercial construction company is looking for a Customer Care Coordinator to become the communication hub between clients, project managers, and field teams. This position is perfect for someone who enjoys staying organized, solving problems quickly, and creating a positive experience for customers throughout active construction projects. No two days are the same. You'll work closely with internal departments to coordinate schedules, answer customer questions, and help projects stay on track from kickoff through completion.Responsibilities<ul><li>Respond to customer inquiries regarding projects, scheduling, and service requests</li><li>Coordinate communication between customers and project managers</li><li>Track project updates and provide timely status reports</li><li>Schedule appointments, inspections, and follow-up visits</li><li>Maintain detailed customer records and project documentation</li><li>Assist with proposal preparation and contract administration</li><li>Process work orders and update CRM software</li><li>Support office operations with administrative tasks as needed</li></ul>
2026-07-27T00:00:00Z