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2 results for Customer Service Representative in Nashville, TN

Member Services Representative

La Vergne, TN
onsite
Permanent / Full Time
40000 - 45000 USD / Yearly
We are looking for a Member Services Representative to support members with timely, thoughtful assistance and create a consistently positive experience in our LaVergne, Tennessee office. This role is ideal for someone who enjoys solving problems, answering questions, and helping members navigate order-related concerns with professionalism and care. The position also works closely with internal partners and external vendors to keep service levels high and member satisfaction strong. Responsibilities: • Respond to member questions across service channels with clear, accurate, and courteous communication. • Investigate and resolve concerns related to accounts, platform use, and online purchases in a timely manner. • Assist members with delivery updates, order issues, and follow-up actions needed to bring requests to completion. • Work with cross-functional teams to remove service barriers and improve the overall member experience. • Communicate with vendor partners when additional research, coordination, or support is required. • Support the onboarding of new team members by sharing processes, guidance, and day-to-day best practices. • Maintain detailed and accurate records of interactions, case updates, and outcomes within customer service systems. • Contribute to team performance goals by handling assigned tasks efficiently and helping meet response time and satisfaction targets.
2026-07-22T00:00:00Z

Call Center Specialist

Brentwood, TN
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Call Center Specialist to join a team in a Long-term Contract position. This role is ideal for someone who thrives in a high-volume customer service environment, communicates confidently with a wide range of contacts, and can balance speed with accuracy. The successful candidate will support customer account inquiries, coordinate with internal and external partners, and identify opportunities to strengthen the overall customer experience. Responsibilities: • Manage a large volume of incoming and outgoing calls while maintaining a detail-oriented, customer-focused approach. • Provide clear and accurate updates on account and enrollment activity to customers, clients, sales partners, and project teams as needed. • Serve as a point of contact between external partners and clients to help resolve billing concerns and discuss workable payment arrangements. • Address customer or vendor concerns by presenting alternative solutions and guiding conversations toward positive outcomes. • Navigate CRM platforms, customer service software, and other computer applications simultaneously to research issues and complete requests efficiently. • Support revenue growth by identifying appropriate opportunities to recommend additional products or services during customer interactions. • Route calls and escalations to the correct department or team member when specialized assistance is required. • Enter and update customer information with precision while listening actively, resolving problems, and maintaining service quality in a fast-paced setting. • Collaborate effectively with colleagues and leadership while taking on additional duties that align with operational needs.
2026-08-10T00:00:00Z