<p>Job Title: Customer Service Representative</p><p>Location: Remote (Must have a quiet, dedicated workspace)</p><p>Contract Length: 78-week contract</p><p>Schedule: Full-time; must work Mountain Time Zone hours; Overtime required, including blackout dates at month-end</p><p><br></p><p>Role Overview</p><p>We are seeking a detail-oriented and customer-focused professional to join our team as a Customer Service Representative. This role supports both internal and external customers in a high-demand environment, requiring strong organizational skills, adaptability, and a commitment to accuracy.</p><p><br></p><p>Key Responsibilities</p><p>Provide exceptional customer service related to sales, promotions, installations, and communications.</p><p>Respond promptly and professionally to inquiries from customers and internal teams.</p><p>Maintain accurate records of customer interactions, pricing, and contracts in ERP systems.</p><p>Collaborate with Accounts Receivable to resolve invoice disputes and ensure timely collections.</p><p>Prepare reports and support quality initiatives based on customer feedback and surveys.</p><p>Research and resolve customer claims and complaints in compliance with consumer laws.</p><p>Assist in developing initiatives to proactively inform and educate customers.</p><p><br></p>

<p>Required Qualifications</p><p>Minimum 2+ years of experience in customer service or related field.</p><p>Remote work experience with proven ability to stay engaged and productive.</p><p>Strong data entry skills and attention to detail.</p><p>Experience with purchase orders.</p><p>Proficiency in SAP and Oracle ERP systems; familiarity with other ERP platforms is a plus.</p><p>Ability to pivot quickly between tasks and adapt to changing priorities.</p><p>Demonstrated ability to course correct and learn from mistakes.</p><p>Excellent communication and problem-solving skills.</p><p>Healthcare industry experience preferred.</p><p><br></p><p><br></p><p>Additional Requirements</p><p>Must be available for overtime, including month-end blackout dates.</p><p>Must have a quiet, dedicated remote workspace.</p><p>Ability to work collaboratively in a fast-paced environment.</p><p>Must work Mountain Time Zone hours.</p><p><br></p><p><br></p><p>Ideal Candidate Traits</p><p>Detail-oriented process improvers who thrive on accuracy and efficiency.</p><p>Customer-focused achievers who deliver exceptional service.</p><p>Collaborative teammates who work well across departments.</p><p>Goal-driven developers who seek growth and advancement.</p>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>