We are looking for a dedicated Customer Service Representative to join our team in Charlotte, North Carolina. In this role, you will play a pivotal part in coordinating service requests and maintaining effective communication with vendors, technicians, and residents. This is a long-term contract opportunity within the dynamic Real Estate & Property industry, offering a chance to contribute to high-quality customer experiences.<br><br>Responsibilities:<br>• Manage communication with contracted technicians, including dispatching, scheduling, and providing clear expectations regarding work scopes.<br>• Review maintenance chargebacks to verify legitimacy and authorize resident account charges when appropriate.<br>• Ensure service calls are completed satisfactorily, representing both the company and client interests.<br>• Address emergency service requests and escalations promptly and with a focus on customer satisfaction.<br>• Build and sustain strong, detail-oriented relationships with vendors and technicians.<br>• Respond to vendor inquiries, quotes, and concerns within a 24-hour timeframe.<br>• Handle resident complaints, escalating issues when necessary.<br>• Coordinate in-house service appointments directly with residents.<br>• Arrange move-out inspections with residents and assign tasks to field project managers.<br>• Record service requests from residents in the Service Maintenance Portal efficiently and accurately.

• Proven experience in customer service roles, including call center environments.<br>• Proficiency in managing inbound and outbound calls effectively.<br>• Strong skills in data entry and maintaining accurate records.<br>• Ability to communicate professionally through email correspondence.<br>• Familiarity with scheduling appointments and managing calendars.<br>• Competence in using Microsoft Excel and Word for various tasks.<br>• Experience in order entry and tracking.<br>• Excellent organizational and problem-solving abilities.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>