We are looking for an experienced Accounts Receivable Supervisor/Manager to join our dynamic manufacturing team in Charlotte, North Carolina. In this role, you will oversee customer credit risk, collections, dispute resolution, and cash application processes while driving efficiency and fostering strong relationships with clients and internal stakeholders. You will play a pivotal role in optimizing operations, mentoring team members, and ensuring alignment with organizational goals.<br><br>Responsibilities:<br>• Lead and manage the collections team, ensuring accurate oversight of accounts receivable aging and cash application processes.<br>• Collaborate with customers and internal departments to deliver exceptional service and support company-wide initiatives.<br>• Address and resolve escalated customer disputes promptly and professionally.<br>• Develop and implement best practices to enhance the efficiency and effectiveness of cash collection and application processes.<br>• Provide strategic guidance on corporate credit policies and ensure compliance with contractual payment terms.<br>• Identify opportunities to scale and improve collections operations while maintaining strong customer relationships.<br>• Prepare and present detailed accounts receivable aging, cash forecasts, credit risk analyses, and other financial reports to management.<br>• Manage relationships with third-party collections agencies and legal representatives as needed.<br>• Coach and mentor the collections team to achieve performance goals and drive continuous improvement.<br>• Support financial close processes and ensure accurate reporting of reserve requirements for credit memos and bad debt write-offs.

• Proven experience in accounts receivable management, including collections and cash applications.<br>• Strong knowledge of aging reports and billing functions.<br>• Excellent communication and interpersonal skills for managing customer relationships and resolving disputes.<br>• Demonstrated ability to implement process improvements and optimize operations.<br>• Experience in preparing detailed financial reports, forecasts, and analyses.<br>• Leadership skills with the ability to mentor and guide teams toward achieving organizational objectives.<br>• Proficiency in managing relationships with external agencies and legal representatives.<br>• Familiarity with financial close processes and credit risk analysis.

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