<p>We are looking for a dedicated Customer Service Representative for a remote opportunity. In this long-term contract position, you will play a key role in ensuring customer satisfaction by addressing inquiries, resolving issues, and delivering exceptional service. This role is ideal for individuals who thrive in a fast-paced environment and are committed to maintaining high-quality standards.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound customer inquiries via phone, email, or other communication channels promptly and professionally.</p><p>• Assist customers with payment processing, billing issues, and account-related concerns.</p><p>• Provide guidance and information on insurance and financial services products to customers.</p><p>• Maintain accurate customer records and document all interactions using company systems.</p><p>• Collaborate with other departments to resolve complex customer issues and ensure satisfaction.</p><p>• Monitor and report on key performance indicators (KPIs) to track service quality and efficiency.</p><p>• Facilitate training sessions for new team members and contribute to continuous improvement initiatives.</p><p>• Handle Spanish-language customer interactions when required, ensuring clear communication.</p><p><br></p><p>If you are looking to grow in your customer service career, please APPLY TODAY! 515.706.4974 or go to our Robert Half website.</p>

<p>Requirements:</p><p>• Proven experience in customer service, preferably in a call center or financial services setting.</p><p>• Proficiency in Microsoft Office Suite and other relevant software tools.</p><p>• Strong written and verbal communication skills with the ability to assist customers effectively.</p><p>• Familiarity with payment processing, billing procedures, and insurance-related services.</p><p>• Ability to manage customer accounts and resolve issues with professionalism.</p><p>• Experience in KPI reporting and quality assurance processes.</p><p>• Fluency in Spanish is a plus.</p><p><br></p><p>If you are looking to grow in your customer service career, please APPLY TODAY! 515.706.4974 or go to our Robert Half website.</p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>