<p>We are looking for an experienced Audit Manager to join our mulit-location, local public accounting team in Indianapolis. In this role, you will lead audit engagements for for-profit clients, primarily focusing on the manufacturing and construction sectors. This position offers an exciting opportunity to combine technical expertise, team leadership, and client relationship management with the potential for future partnership consideration.</p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee audits, reviews, and compilations for for-profit clients, ensuring compliance and high-quality results.</p><p>• Supervise and mentor a team of professionals, fostering growth and development within the industry group.</p><p>• Review financial statements, audit documentation, and workpapers to ensure accuracy and completeness.</p><p>• Identify opportunities to deliver added value to clients through innovative solutions and recommendations.</p><p>• Lead business development initiatives, including networking, proposal preparation, and identifying cross-selling opportunities.</p><p>• Collaborate with firm leadership to expand and enhance the For-Profit service line.</p><p>• Contribute to internal projects such as staff training, process improvements, and practice development.</p><p>• Ensure adherence to industry standards and regulatory requirements throughout all audit processes.</p>
<p>We are looking for an experienced Audit Manager to join a dynamic public accounting firm in Milwaukee, Wisconsin. This role offers a unique blend of growth opportunities, flexible work arrangements, and the potential for future partnership. If you are passionate about providing exceptional audit services while contributing to a collaborative and supportive workplace, this position is for you.</p><p><br></p><p>For immediate consideration call Bill Johannes at 414-662-3416 or connect on Linked-In . All conversations will be confidential. If you or someone you know would qualify for any of the positions listed below feel free to have them call me as well. Thanks for any consideration and I look forward to helping you. God Bless.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage audit engagements from planning to completion, ensuring adherence to established timelines and quality standards.</p><p>• Supervise and mentor audit staff, fostering development and maintaining high performance levels.</p><p>• Build and maintain strong client relationships by addressing inquiries, providing regular updates, and ensuring satisfaction.</p><p>• Review and finalize workpapers, financial statements, and audit deliverables, ensuring compliance with standards and accuracy.</p><p>• Handle complex technical issues and provide guidance on auditing and accounting standards.</p><p>• Collaborate with firm partners to strategize and improve client service delivery.</p><p>• Oversee the preparation and implementation of audit programs and procedures.</p><p>• Ensure compliance with regulatory requirements and industry standards throughout all engagements.</p><p>• Identify opportunities to improve audit processes and contribute to the firm’s growth initiatives.</p>
<p>A private, multi-generational family office headquartered in San Francisco is seeking an <strong>Associate</strong> to join its <strong>Client Services Accounting</strong> team. This organization provides a comprehensive suite of services—including investment management, financial reporting, tax planning, and philanthropic support—to high-net-worth individuals and families. With a strong emphasis on long-term value, discretion, and partnership, the firm fosters a collaborative and inclusive culture where employees can make a meaningful impact.</p><p><br></p><p><strong>Position Overview:</strong></p><p>The Associate will play a key role in supporting the accounting and financial reporting needs of clients, including individuals, trusts, and LLCs. This role involves hands-on accounting operations, direct client interaction, and cross-functional collaboration with internal teams to deliver high-quality service and reporting.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Perform core accounting functions such as journal entries, reconciliations, accounts payable, and financial statement preparation.</li><li>Collaborate with internal teams and external stakeholders to support client reporting, cash flow forecasting, and investment analysis.</li><li>Serve as a point of contact for client inquiries, vendor payments, and ad hoc reporting needs.</li></ul><p><strong>What the Firm Offers:</strong></p><ul><li>Competitive compensation and benefits package.</li><li>Medical, dental, vision, and life insurance.</li><li>401(k) with employer match and annual contribution.</li><li>Paid parental leave, childcare stipend, and infertility benefits.</li><li>Flexible time off, paid medical leave, and generous volunteer time off.</li><li>Education assistance and access to wellness and mental health resources.</li></ul><p><strong>Excited about this opportunity?</strong> Apply today and send your resume via LinkedIn to <strong>Jonathan Christian (JC) del Rosario</strong> — I’d love to connect!</p>
<p>We are looking for a tech savvy, forward thinking and experienced Tax Manager to lead and enhance our client's tax practice in Indianapolis, Indiana. This role requires a proactive individual who can provide expert advisory services, oversee tax operations, and ensure compliance with the latest tax regulations. If you are passionate about delivering exceptional client service and fostering a collaborative team environment, this opportunity is for you.</p><p><br></p><p>Responsibilities:</p><p>• Deliver strategic tax planning and advisory services to help clients minimize liabilities, optimize financial strategies, and achieve their goals.</p><p>• Lead and manage a team of tax professionals, fostering growth through mentorship, training, and performance evaluations.</p><p>• Oversee the successful execution of tax projects by identifying challenges and providing effective solutions.</p><p>• Collaborate with senior leadership to develop and execute tax strategies that align with the firm's objectives.</p><p>• Participate in business development initiatives by identifying cross-selling opportunities and supporting client referrals.</p><p>• Prepare, review, and file accurate and timely tax returns, ensuring full compliance with all relevant regulations.</p><p>• Stay updated on tax laws and industry trends, conducting research to address complex tax issues.</p><p>• Utilize technology and accounting software to streamline processes and improve efficiency.</p>
We are looking for a dedicated Account Manager to join our team in Grand Prairie, Texas, on a Contract-to-Permanent basis. In this role, you will act as a key liaison between clients and internal teams, ensuring exceptional service delivery and fostering long-term relationships. Your ability to manage accounts, coordinate inventory, and support client invoicing will play a vital role in driving customer satisfaction and operational success.<br><br>Responsibilities:<br>• Handle daily communication with assigned client accounts, ensuring prompt issue resolution and maintaining high levels of satisfaction.<br>• Collaborate with internal teams to coordinate service delivery and address client concerns effectively.<br>• Monitor account activities to identify recurring needs, service gaps, and areas for process improvement.<br>• Maintain detailed and accurate records of client interactions and account status updates within company systems.<br>• Track and report on account performance metrics, including response times, service quality, and fulfillment status.<br>• Identify upselling and cross-selling opportunities to enhance client relationships and support organizational growth.<br>• Manage a portfolio of client accounts, meeting revenue targets and delivering exceptional service.<br>• Oversee client onboarding processes to ensure seamless integration and positive initial experiences.<br>• Escalate critical issues to appropriate leadership when necessary to mitigate risks to client satisfaction or retention.<br>• Develop and refine account management procedures to improve service consistency and operational efficiency.
<p>Financial Services company located in the Greater Delaware area seeks a Trust Administrator who can oversee the day-to-day administration of trust accounts. This role will consist of: managing a portfolio of trust accounts, assisting with asset management, maintaining account openings and closings, monitoring cash flow, conducting trust performance reviews, reviewing sub-custodial data daily, ensuring compliance with applicable laws and regulations, and preparing detailed reports for beneficiaries, trustees, and regulatory authorities. The ideal Trust Administrator for this role should be proficient in financial management and accounting principles, and possess excellent communication, interpersonal, and client relationship management skills.</p><p><br></p><p>Primary Responsibilities</p><p>· Manage individual and corporate trust accounts</p><p>· Assist with trust administrative activities</p><p>· Keep abreast of all Trust rules and regulations</p><p>· Identify and mitigate potential risk issues</p><p>· Assist with database maintenance</p><p>· Initiate the auditing process</p><p>· Source and build prospect client pipeline</p><p>· Build strong relationships with outside wealth advisors</p>
We are looking for a highly skilled Tax Manager to join our detail-oriented services team in Carrollton, Texas. This role is ideal for an experienced tax expert who thrives in a dynamic environment and is passionate about delivering exceptional client service. As a key leader in the firm, you will oversee tax compliance, planning, and team management while ensuring adherence to regulatory standards.<br><br>Responsibilities:<br>• Manage the preparation and review of tax returns for corporations, partnerships, nonprofits, and individuals, ensuring accuracy and compliance.<br>• Develop and implement effective tax planning strategies to help clients minimize liabilities and optimize their financial outcomes.<br>• Lead and mentor a team of tax experts, fostering growth and promoting a culture of continuous improvement.<br>• Stay updated on changes in tax laws and regulations, ensuring the firm and clients remain compliant with all requirements.<br>• Identify and address tax-related risks by establishing robust controls and review processes.<br>• Participate in business development efforts, including networking and relationship-building with potential clients and industry professionals.<br>• Provide guidance on entity formation and tax implications for new business ventures.<br>• Utilize tax software such as CCH ProSystem Fx and CCH Sales Tax to streamline processes and improve efficiency.
<p><strong>Michelle Espejo with Robert Half Financial Services</strong> is recruiting for an<strong> Operations Manager</strong> at a boutique <strong>Wealth Management firm</strong>. This is a full-time permanent role based in <strong>San Mateo</strong>.</p><p> </p><p>This is a fantastic opportunity to join a well-established, highly regarded firm known for its personalized approach to financial planning. They offer a wide range of investment solutions, including advisory services, 401(k) management, insurance, and brokerage accounts—all delivered with a focus on long-term relationships.</p><p> </p><p>You can step into a <strong>leadership role</strong> where <strong>work-life balance, strong team culture, and client care</strong> are top priorities. You'll be part of a collaborative, tight-knit team that truly values the work they do and the people they serve.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Lead the onboarding process for new clients and ensure a seamless, high-touch experience.</li><li>Manage account setup, transfers, and financial planning workflows, including e-delivery and beneficiary configurations.</li><li>Assist clients with accessing secure portals and using financial planning tools.</li><li>Prepare proposals, reports, and paperwork for client meetings, and handle all follow-up tasks.</li><li>Maintain accurate client records in CRM systems like ClientWorks and Redtail.</li><li>Support daily operations by refining procedures, monitoring compliance alerts, and managing marketing activities.</li><li>Oversee team operations, including task delegation, training, payroll, benefits, and performance reviews.</li><li>Plan and execute a minimum of three client events per year, handling logistics and ensuring brand and compliance alignment.</li></ul><p><strong>*Contact <u>Michelle Espejo via LinkedIn or email</u> for additional info and immediate consideration. </strong></p>
<p>Our client is seeking a proactive and detail-oriented Customer Success Specialist to join their team. This role is ideal for a self-starter who can establish and optimize policies and procedures to enhance customer satisfaction and streamline sales order processes. You will collaborate closely with our sales team and customers to ensure smooth and efficient order management. This is contract to hire, fully remote (candidate has to be local to Pittsburgh as hiring manager. resides in Pittsburgh.) Pay is $23-$25, depending on experience.</p><p><br></p><p>Key Responsibilities:</p><p>• Develop and Implement Policies & Procedures – Establish clear guidelines for customer service operations, ensuring consistency and efficiency in handling inquiries, orders, and issues.</p><p>• Optimize the Sales Order Process – Evaluate and improve the current sales order workflow to increase efficiency, accuracy, and customer satisfaction.</p><p>• Collaborate with Sales Team & Customers – Act as a liaison between the sales team and customers to ensure seamless order processing and address any issues that arise.</p><p>• Ensure Customer Satisfaction – Proactively address customer concerns, resolve order discrepancies, and provide excellent service to maintain strong client relationships.</p><p>• Monitor & Report on Performance – Track key performance indicators (KPIs) and suggest improvements based on data-driven insights.</p><p><br></p><p><br></p>
Key Responsibilities:<br>Manage and review individual, corporate, partnership, and fiduciary tax returns<br><br>Oversee tax planning and compliance for a variety of clients across industries<br><br>Serve as the primary point of contact for clients, building and maintaining strong relationships<br><br>Research complex tax issues and provide clear, actionable recommendations<br><br>Review work prepared by staff and seniors, ensuring accuracy and compliance with tax laws<br><br>Mentor and train staff accountants and senior tax associates<br><br>Coordinate and manage multiple engagements and deadlines simultaneously<br><br>Ensure adherence to firm policies, procedures, and professional standards<br><br>Qualifications:<br>Bachelor’s degree in Accounting or related field (Master’s in Taxation a plus)<br><br>CPA license required<br><br>5–8+ years of public accounting experience, with at least 2 years in a supervisory role<br><br>In-depth knowledge of federal, state, and local tax regulations<br><br>Strong leadership, analytical, and organizational skills<br><br>Excellent communication and client service abilities<br><br>Proficiency in tax software (e.g., CCH Axcess, ProSystem fx, or similar) and Microsoft Office Suite
<p>Financial Services company located in the Greater Delaware area seeks a Trust Administrator who can oversee the day-to-day administration of trust accounts. This role will consist of: managing a portfolio of trust accounts, assisting with asset management, maintaining account openings and closings, monitoring cash flow, conducting trust performance reviews, reviewing sub-custodial data daily, ensuring compliance with applicable laws and regulations, and preparing detailed reports for beneficiaries, trustees, and regulatory authorities. The ideal Trust Administrator for this role should be proficient in financial management and accounting principles, and posses’ excellent communication, interpersonal, and client relationship management skills.</p><p><br></p><p>Primary Responsibilities</p><p>· Manage individual and corporate trust accounts</p><p>· Assist with trust administrative activities</p><p>· Keep abreast of all Trust rules and regulations</p><p>· Identify and mitigate potential risk issues</p><p>· Assist with database maintenance</p><p>· Initiate the auditing process</p><p>· Source and build prospect client pipeline</p><p>· Build strong relationships with outside wealth advisors</p>
<p>Job Summary:</p><p>We are seeking a highly skilled and experienced NetSuite ERP Consultant to join our team. The ideal candidate will be responsible for implementing, customizing, optimizing, and supporting NetSuite solutions for our clients/organization. This role requires a deep understanding of NetSuite's capabilities, strong analytical skills, and the ability to translate complex business requirements into effective technical solutions.</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>Implementation & Configuration: Lead or participate in all phases of NetSuite ERP implementations, including requirements gathering, system design, configuration, data migration, testing, and go-live support.</p><p><br></p><p>Customization & Development: Design, develop, and implement NetSuite customizations using SuiteScript, SuiteFlow, SuiteBuilder, and other NetSuite tools to meet specific business needs.</p><p><br></p><p>Integration: Plan and execute integrations between NetSuite and other third-party systems, leveraging SuiteTalk, RESTlets, and other integration methodologies.</p><p><br></p><p>Business Process Optimization: Analyze current business processes and recommend best practices and improvements utilizing NetSuite functionalities to enhance efficiency and effectiveness.</p><p><br></p><p>Support & Troubleshooting: Provide ongoing support, troubleshooting, and maintenance for NetSuite instances, resolving issues and ensuring system stability and performance.</p><p><br></p><p>Training & Documentation: Develop and deliver training sessions for end-users and administrators, and create comprehensive documentation (e.g., design documents, user manuals, process flows).</p><p><br></p><p>Client Relationship Management: Act as a trusted advisor to clients/internal stakeholders, managing expectations, communicating progress, and ensuring client satisfaction throughout projects.</p><p><br></p><p>Reporting & Analytics: Develop custom reports, searches, and dashboards within NetSuite to provide valuable business insights.</p><p><br></p><p>Stay Current: Keep abreast of new NetSuite features, releases, and industry best practices to continuously improve solutions and advise on future enhancements.</p>
<p><strong>HEAD OF CUSTOMER SERVICE - International Company Located in Duluth</strong></p><p>We’re looking for a <strong>Head of Customer Service </strong>for one of our clients located in Duluth. The Head of Customer Service will be responsible for overseeing the entire customer journey—from initial onboarding through renewal and expansion. This strategic role is critical to driving engagement, retention, and growth across their customer base. As part of the senior leadership team, you’ll build and execute a world-class customer experience strategy that sets us apart in the industry. You’ll oversee customer success operations, champion cross-functional collaboration, and ensure that every client touchpoint is seamless, supportive, and value-driven.</p><p><br></p><p><strong>What You’ll Be Doing: </strong></p><ul><li>Design and implement a customer success vision aligned with business growth goals</li><li>Own key metrics like churn, CLTV, and net revenue retention</li><li>Champion a customer-first mindset across all departments</li><li>Lead and scale a high-performing team (Account Managers, Client Engagement, Onboarding & Support)</li><li>Provide coaching, resources, and direction to drive performance and career growth</li><li>Manage the post-sale customer journey to ensure satisfaction, loyalty, and long-term success</li><li>Identify and proactively solve issues to reduce churn and increase advocacy</li><li>Collaborate closely with Sales, Marketing, Product, and Operations to align strategies and deliver seamless customer experiences</li><li>Deliver customer insights that influence product innovation and go-to-market plans</li><li>Lead customer expansion through upselling, cross-selling, and value realization</li><li>Continuously improve processes around onboarding, renewals, and customer lifecycle</li><li>Leverage customer success platforms and CRM tools to track health scores, engagement, and retention</li><li>Report on trends, risks, and performance to executive leadership</li></ul><p><br></p>
<p><br></p><p> Job Hours of operation 7:30am-8:00pm central time </p><p> Job Schedule-Some Saturday hours may be required. </p><p> Job Schedule-five days on site. </p><p> TEMP TO PERM </p><p> bilingual is a plus but not required </p><p> Job Hours-40 hours </p><p> Interview process- 1 Interview - Onsite/WEBEX </p><p><br></p><p>A top tier insurance company is seeking a Producer Service Representative to join our fast-paced high energy growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working talented professionals! </p><p><br></p><p> JOB SUMMARY </p><p> The Producer Service Center Representative is responsible for addressing escalated customer service concerns inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative he/she is responsible for creating a positive customer experience through professionalism amicability and knowledge of the company products and systems. </p><p><br></p><p> RESPONSIBILITIES </p><p> - Demonstrate consistent good quality and performance results. </p><p> - Provide consistent service that is customer focused and professional. </p><p> - Supporting Field Sales agents with insurance product information </p><p> - Assist with basic technical troubleshooting </p><p> - Be able confident and capable to handle all new business underwriting claim and compensation situations. </p><p> - Learn soft skills while communicating with customers </p><p> - Focus on customers' needs and develops a customer centric approach in servicing customers needs. </p><p> - Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work customer satisfaction and other KPIs. </p><p> - Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives supports process improvements and provides feedback to leadership. </p><p> - Learn all policy product lines all procedures for the core and worksite calls. </p><p> - Provides support for business partners as needed. </p><p> - Represents the company tenants: Personal Connection Empathy Problem-Solving and Ownership. </p><p><br></p><p> </p><p> </p>
<p>We are looking for a compassionate and dedicated helpline counselor to join our team in Miami, Florida. This is a long-term contract position where you will play an integral role in assisting individuals during challenging times. If you have a strong desire to help others and possess excellent communication skills, we encourage you to apply. For the first 90 days, the schedule will be Monday–Friday, 10 a.m.–6 p.m. After that, you will transition to an overnight shift.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming calls and provide support to individuals in need.</p><p>• Communicate effectively in Spanish to ensure clear and empathetic assistance.</p><p>• Accurately document and input call details into the system.</p><p>• Utilize crisis intervention techniques to assist callers during high-pressure situations.</p><p>• Maintain a calm and detail-oriented demeanor when handling sensitive situations.</p><p>• Participate in training sessions focused on suicide prevention and crisis management.</p><p>• Collaborate with team members to enhance the quality of service provided.</p><p>• Adhere to company policies and procedures while ensuring confidentiality.</p><p>• Offer translation services for Spanish-speaking callers when required.</p><p>• Actively contribute to creating a supportive and positive environment for callers and colleagues.</p>
We are looking for an experienced Tax Director or Tax Manager to join our dynamic team in Boston, Massachusetts. In this role, you will serve as a trusted advisor to clients, offering innovative solutions for complex tax challenges while ensuring compliance with regulatory standards. Your expertise will play a key role in helping clients achieve their business goals through strategic tax planning, risk management, and forward-looking insights.<br><br>Responsibilities:<br>• Manage a diverse portfolio of clients, delivering exceptional service tailored to their needs.<br>• Oversee the preparation, review, and timely filing of various tax forms to ensure accuracy and compliance.<br>• Provide expert consultation on complex tax provisions and support clients on intricate engagements.<br>• Research and stay informed on evolving tax regulations, delivering actionable insights and guidance.<br>• Develop and implement efficient processes to improve project outcomes and departmental workflows.<br>• Mentor and guide team members to foster their growth and enhance overall team performance.<br>• Build and maintain strong client relationships, offering strategic advice to address their unique tax challenges.<br>• Lead business development efforts to expand the firm's reach and contribute to its growth.<br>• Manage financial aspects of engagements, including budgets, billing, and collections.<br>• Drive innovation in tax planning strategies to optimize outcomes for clients.
<p><strong>Exciting Opportunity for a Senior Litigation Attorney at a Leading Real Estate and Business Litigation Firm</strong></p><p><br></p><p>A prominent real estate litigation firm is seeking a highly skilled and experienced <strong>Senior Litigation Attorney</strong> to join their esteemed team. This is an outstanding opportunity to work on complex and high-profile real estate disputes with a firm that is well-respected in the industry. The ideal candidate will bring over 10 years of litigation experience, a strong background in real estate law, and a passion for delivering exceptional results for clients.</p><p><br></p><p>Firm Overview:</p><p>This highly regarded real estate litigation firm is known for its sophisticated representation of clients in high-stakes real estate disputes. The firm offers a collaborative, dynamic work environment where seasoned attorneys can engage in challenging and impactful work, with a focus on providing innovative and practical legal solutions. With a track record of success, the firm is committed to achieving the best possible outcomes for its clients in complex real estate matters.</p><p>Key Responsibilities:</p><ul><li><strong>Lead High-Profile Real Estate Cases:</strong> Take charge of complex real estate litigation matters, from case inception through trial and appeals, managing strategy, and execution.</li><li><strong>Strategic Legal Counsel:</strong> Provide expert legal guidance to clients on a wide range of real estate-related issues, including commercial, residential, and development disputes.</li><li><strong>Draft Legal Documents & Motions:</strong> Prepare comprehensive legal documents, including pleadings, motions, and discovery, and represent clients in court hearings and depositions.</li><li><strong>Trial Experience:</strong> Lead trial preparation and manage trial strategy, including direct and cross-examinations, with the goal of securing favorable outcomes.</li><li><strong>Client Relationship Management:</strong> Build and maintain strong client relationships, delivering timely and strategic legal advice while ensuring the highest level of client service.</li><li><strong>Mentorship & Leadership:</strong> Provide mentorship to junior associates and collaborate with senior partners to refine case strategies and share your wealth of knowledge.</li></ul><p>To apply, submit resumes <strong>ONLY </strong>to Vice President, Quidana Dove at Quidana.Dove< at >RobertHalf.< com ></p>
<p>We are recruiting for a Senior Customer Service Representative to support a dynamic call center environment. This role is pivotal in driving team performance, ensuring customer satisfaction, and fostering growth among team members.</p><p><br></p><p>This opportunity offers a hybrid work schedule, growth opportunity within the organization and a comprehensive benefits package.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily operations of the customer service team, ensuring adherence to call center metrics and performance goals.</p><p>• Utilize customer service software and tools to monitor and improve team efficiency.</p><p>• Provide mentorship and training to new hires, supporting their development and integration into the team.</p><p>• Address escalated service desk tickets, ensuring timely and effective resolution.</p><p>• Collaborate with team members to identify areas for improvement and develop strategies to enhance customer satisfaction.</p><p>• Monitor team performance and provide feedback to ensure continuous improvement.</p><p>• Maintain a strong focus on delivering exceptional service within the healthcare industry.</p><p>• Ensure compliance with company policies and industry regulations.</p><p>• Facilitate team meetings to communicate updates, share insights, and address challenges.</p>
We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. This Contract to permanent position offers an exciting opportunity to engage in meaningful customer interactions while supporting a company committed to improving safety in the workplace. The ideal candidate will bring a proactive approach to solving customer issues and a commitment to delivering exceptional service in a fast-paced environment.<br><br>Responsibilities:<br>• Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly and with great attention to detail.<br>• Utilize multiple internal systems to ensure accurate and efficient service delivery.<br>• Follow up with internal teams and customers to ensure that issues are resolved from start to finish.<br>• Provide timely feedback to management about potential service failures or customer concerns.<br>• Assist with order management, including new customer setups, shipping, and delivery tracking.<br>• Collaborate with cross-functional teams to troubleshoot and resolve customer issues effectively.<br>• Participate in special projects and initiatives as assigned by management.<br>• Handle data entry tasks with high attention to detail, ensuring accuracy in all records.<br>• Respond to customer correspondence, including emails and phone calls, in a timely and detail-focused manner.<br>• Work occasional mandatory overtime as requested by management.
<p>Robert Half is looking for a Procurement Manager to oversee and optimize the acquisition of goods and services for our client's operational needs. This Procurement Manager role requires a commitment to ethical practices, compliance with regulations, and fostering transparency in procurement processes. The ideal candidate will ensure timely and cost-effective purchasing while maintaining high standards of quality and efficiency.</p><p><br></p><p>Responsibilities:</p><ul><li>Develop and implement procurement strategies that align with operational goals and organizational objectives.</li><li>Manage all procurement activities, including sourcing, tendering, contract negotiations, and supplier relations.</li><li>Evaluate and select vendors through standardized processes that prioritize quality, cost-effectiveness, and ethical practices.</li><li>Conduct risk assessments for procurement processes and supplier relationships, addressing potential challenges proactively.</li><li>Monitor and improve procurement performance using key performance indicators (KPIs).</li><li>Ensure adherence to legal, regulatory, and internal compliance standards in all purchasing activities.</li><li>Build and maintain strong relationships with suppliers, fostering long-term partnerships while avoiding conflicts of interest.</li><li>Regularly audit procurement activities to identify areas for improvement and ensure consistency.</li></ul>
We are looking for an experienced Senior Customer Service Representative to join our team in Atlanta, Georgia. This is a long-term contract position where you will play a key role in delivering outstanding service to both merchants and end customers. If you thrive in a fast-paced environment and enjoy solving challenges while maintaining high standards of professionalism, we encourage you to apply.<br><br>Responsibilities:<br>• Serve as the primary point of contact for merchants and end customers, handling inquiries and providing exceptional support.<br>• Conduct onboarding and training sessions for merchants on internal platforms to ensure seamless adoption.<br>• Troubleshoot basic technical issues related to merchant accounts and transactions, offering step-by-step guidance and solutions.<br>• Monitor and meet key performance indicators (KPIs) while completing daily tasks with efficiency and accuracy.<br>• Adhere to service level agreements (SLAs), escalating complex issues to appropriate teams when necessary.<br>• Collaborate with leadership to refine service processes and develop best practice procedures.<br>• Investigate recurring issues to identify root causes and implement effective resolutions.<br>• Contribute to the evaluation and enhancement of service quality for both internal teams and external clients.<br>• Manage complex customer interactions, resolving high-priority concerns and ensuring an excellent overall experience.
We are looking for a dedicated Customer Service Representative to join our team in Little Ferry, New Jersey. In this contract role, you will play a crucial part in providing exceptional support to our clients while ensuring seamless coordination across departments. This position offers an excellent opportunity to contribute to the aerospace industry while honing your customer service and administrative skills.<br><br>Responsibilities:<br>• Foster a welcoming and detail-oriented environment for clients conducting business.<br>• Coordinate communications between departments to ensure timely delivery of spare parts.<br>• Process customer requests for quotes and convert them into sales orders as needed.<br>• Investigate and resolve customer concerns by utilizing organizational resources.<br>• Provide clients with updates on shipping details and follow up as required.<br>• Maintain and update customer interactions and records within the Siebel database.<br>• Generate and process reports as assigned.<br>• Assist clients in obtaining details about services offered by other departments or external vendors.<br>• Perform administrative tasks assigned by management to support business operations.<br>• Take on additional duties as needed to meet organizational goals.
<p><strong>Position Summary</strong></p><p> The Administrative & Investment Assistant supports the CEO (a senior financial advisor and firm owner) and the Advisory Associate across a wide range of responsibilities, including executive support, family office services, investment operations, and client service. This role serves as a key liaison between the executive team, clients, custodians, and back office, ensuring smooth execution of both daily and strategic tasks. Reports to the CEO’s Advisory Associate.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Family Office & Client Administration</strong></p><ul><li>Manage household payments (utilities, insurance, etc.) and monitor bank balances</li><li>Coordinate fund transfers, property taxes, and insurance procurement</li><li>Assist with personal/business banking needs and archive relevant documents</li></ul><p><strong>Financial Reconciliation & Reporting</strong></p><ul><li>Maintain Excel reconciliations for bank/credit accounts (bi-monthly)</li><li>Support budgeting and prepare annual financial reports</li><li>Reconcile AMEX cards and monitor payment accounts</li></ul><p><strong>Account Opening & Maintenance</strong></p><ul><li>Manage onboarding (NetX360/Pershing), documentation, and compliance coordination</li><li>Track and renew W-8 forms; update client records</li></ul><p><strong>Statement & Documentation Management</strong></p><ul><li>Print, reconcile, and distribute account statements and reports</li></ul><p><strong>Transfers & SLOAs</strong></p><ul><li>Process transfer requests (SLOA, ACH, checks), distributions, and follow-ups</li></ul><p><strong>Invoice & Billing Review</strong></p><ul><li>Track and review fiduciary invoices as needed</li></ul><p><strong>Alternative Investments</strong></p><ul><li>Coordinate subscription agreements, AML docs, capital calls, and online access</li><li>Conduct quarterly reviews and upload K-1s</li></ul><p><strong>Tax Coordination</strong></p><ul><li>Distribute tax documents to CPAs and process estimated tax payments</li></ul><p><strong>Addepar Reporting</strong></p><ul><li>Generate, reconcile, and distribute Addepar reports</li></ul><p><strong>Administrative Support</strong></p><ul><li>Manage CEO’s calendar, travel, events, and reimbursements</li><li>Assist with year-end events, holiday gifting, and monthly reconciliations</li></ul><p><strong>Client Correspondence</strong></p><ul><li>Prepare and send client communications and documentation</li></ul>
We are looking for a motivated Account Manager to join our team in Mason, Ohio. This Contract to Permanent position offers an excellent opportunity to build lasting relationships with clients while driving success across various initiatives. If you thrive in a dynamic environment and enjoy working collaboratively, we encourage you to apply.<br><br>Responsibilities:<br>• Maintain strong relationships with existing members, ensuring their needs are met and expectations exceeded.<br>• Proactively engage with clients to address inbound inquiries and provide tailored solutions.<br>• Assist in planning and coordinating events to support organizational goals and member engagement.<br>• Leverage social media platforms to enhance communication and promote company initiatives.<br>• Identify opportunities to expand client relationships and drive B2B growth.<br>• Collaborate with internal teams to ensure seamless account management.<br>• Monitor client satisfaction and develop strategies for continuous improvement.<br>• Deliver consistent updates and reports to stakeholders regarding account progress.<br>• Build trust and credibility with clients through consistent communication and meticulous expertise.
<p>We are seeking a <strong>proactive and driven Customer Service Representative (CSR) Lead</strong> to join our team! This role is ideal for someone with strong leadership skills, a built-in sense of urgency, and the ability to work independently while managing multiple priorities. As the CSR Lead, you’ll act as the right hand to management, helping to streamline operations, monitor team performance, provide coaching, and tackle day-to-day challenges with initiative and efficiency.</p><p>You’ll be the go-to person for ensuring work is completed timely and effectively, backing up CSRs and dispatchers, and helping our team achieve its full potential. While this is not a supervisory role, you’ll function as a <strong>team lead</strong>, helping to manage stats, review calls, coach staff, and monitor key performance metrics to ensure goals are consistently met.</p><p>If you’re a natural problem-solver who thrives in a fast-paced environment and enjoys taking the reins to make impactful contributions, we’d love to hear from you!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Act as a <strong>right hand</strong> to management, taking ownership of tasks to relieve workload and ensure seamless operations.</li><li>Assist in <strong>backing up CSRs</strong> and dispatchers as needed, including handling overflow calls.</li><li>Function as a <strong>team lead</strong> by monitoring and tracking team performance metrics; compile and review stats to identify areas of improvement.</li><li>Review calls aided by <strong>AI integrations</strong>, monitor performance, and provide coaching for both AI-supported and internal staffing initiatives.</li><li>Ensure that metrics and goals are being consistently met; assist in <strong>motivating the team</strong> to reach high performance standards.</li><li>Handle <strong>day-to-day tasks</strong> independently with minimal oversight, including correcting issues as they arise and making sound decisions to address challenges.</li><li>Investigate and resolve issues such as incomplete invoices or missed payments by identifying the root cause and taking actionable next steps.</li><li>Foster a positive and collaborative team environment while helping develop a culture of accountability and urgency.</li></ul><p><br></p>
