<p>Robert Half is working with a investment and wealth management client in the recruiting for a Client Service Associate to support their existing business. This role will serve as a key point of contact for client service needs while providing administrative and operational support to advisors and internal teams. The ideal candidate is highly organized, service-minded, and capable of managing multiple priorities in a fast-paced financial services environment.</p><p><br></p><p>Offering competitive health insurance, generous annual bonus targeted up to 15%, 7% retirement contribution and 3+ weeks PTO to start. </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide day-to-day service and support for existing retirement plan clients, ensuring a high level of responsiveness and professionalism.</li><li>Act as a liaison between clients, advisors, recordkeepers, custodians, and internal departments to facilitate timely resolution of requests and issues.</li><li>Support advisors with administrative tasks related to retirement plan accounts, client reviews, meeting preparation, and follow-up.</li><li>Coordinate and maintain client records, plan documents, service calendars, and account documentation in accordance with firm policies and compliance requirements.</li><li>Assist with onboarding new retirement plan relationships and implementing changes for existing plans.</li><li>Prepare client meeting materials, reports, presentations, and investment review packages.</li><li>Monitor account activity and help ensure service requests, distributions, contributions, and other transactions are processed accurately and on time.</li><li>Maintain accurate notes and updates in CRM and other firm systems.</li><li>Schedule client meetings, annual reviews, and advisor appointments, and manage related logistics.</li><li>Respond to client inquiries regarding retirement plan administration, service issues, and account-related matters, escalating more complex issues as needed.</li><li>Partner with advisors and operations staff to support workflow efficiency and deliver a seamless client experience.</li><li>Help ensure all activities are completed in accordance with regulatory requirements, internal procedures, and service standards.</li></ul><p><br></p>
<p>For additional information or questions about this opportunity, feel free to reach out to <u>Jennifer Fukumae via email or LinkedIn</u>.</p><p> </p><p><strong>Location:</strong> Walnut Creek, CA</p><p><strong>Salary:</strong> $85,000 - $100,000</p><p><strong>Schedule:</strong> Onsite | Monday-Friday | 8:00 AM - 5:00 PM</p><p> </p><p>We are partnering with a well-established boutique Wealth Management firm in Walnut Creek managing approximately <strong>$1B in assets under management</strong>. Known for its long-tenured team, organic growth, and white-glove client service, the firm is seeking a <strong>Client Service Associate</strong> to support two experienced Wealth Advisors and play a key role in delivering an exceptional client experience.</p><p> </p><p>This is an excellent opportunity for someone who enjoys building relationships, thrives in a collaborative environment, and wants to be part of a stable, client-focused RIA.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Provide day-to-day administrative and operational support to two Wealth Advisors.</li><li>Serve as a primary point of contact for client service requests, ensuring timely and professional communication.</li><li>Prepare, process, and track new account openings, account maintenance, money movements, transfers, and beneficiary updates.</li><li>Coordinate and follow up on client paperwork while ensuring accuracy and completeness.</li><li>Assist with meeting preparation, client reviews, and follow-up items.</li><li>Maintain accurate client records and documentation within the CRM.</li><li>Work closely with <strong>Charles Schwab</strong> to process client requests and resolve account-related inquiries.</li><li>Monitor outstanding service requests and proactively communicate updates to clients and advisors.</li><li>Coordinate with custodians and other third-party providers to ensure a seamless client experience.</li><li>Support ongoing operational projects and contribute to process improvements as needed.</li></ul><p><br></p>
<p>We are looking for a Contact Client Care Specialist to support a law firm client in the Austin Area. This role serves as a key point of contact for client communication, helping legal partners stay informed while navigating detailed case-related processes tied to healthcare lien resolution. The ideal candidate brings strong judgment, effective communication skills, and a service-focused mindset suited to a fast-moving legal environment.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary internal contact for assigned law firm accounts, representing client concerns and elevating important matters to leadership when appropriate.</p><p>• Build a working knowledge of healthcare lien resolution procedures and translate complex updates into clear, client-friendly explanations.</p><p>• Manage a steady flow of detailed status requests from legal clients, providing timely and accurate responses.</p><p>• Organize and support client status meetings by scheduling sessions, preparing discussion materials, and tracking next steps afterward.</p><p>• Partner with business development and internal teams to deliver a high-touch service experience across client accounts.</p><p>• Identify potential service issues early, communicate proactively with clients, and escalate risks to senior leaders when needed.</p><p>• Contribute ideas that improve team workflows, service quality, and operational best practices based on recurring themes and lessons learned.</p><p>• Support senior team members with webinar coordination and other client-facing meeting preparations as requested.</p>
<p>We are offering a long-term contract-to-hire employment opportunity for a Healthcare Customer Service Representative in Lewes, DE. This Healthcare Customer Service Representative role is in the health sector and is centered around patient registration in both the Outpatient and Emergency Departments. The workplace is onsite-local and offers varied shifts. Apply to become a Healthcare Customer Service Representative today!</p><p><br></p><p>Responsibilities:</p><ul><li>Engage in patient-facing activities and provide a high level of customer service.</li><li>Process patient credit applications with accuracy and efficiency.</li><li>Responsible for answering inbound calls and dealing with patient queries promptly.</li><li>Maintain an up-to-date record of patient credit information.</li><li>Perform authorizations, benefit functions, and billing functions as part of the role.</li><li>Participate in clinical trial operations as required.</li><li>Monitor patient accounts and take necessary actions based on account status</li></ul><p><br></p>
<p><em>The salary range for this position is $85,000-$90,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p> </p><p>You know what’s awesome? A high-paying job that respects your work-life balance. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. </p><p><em> </em></p><p><strong>Job Description:</strong></p><p>We are seeking a highly motivated Client Relationship Specialist to provide high-touch client service and dedicated operational support to a team of highly motivated Financial Advisors and their High-Net-Worth individual clients.</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Client onboarding, including preparation of new account paperwork and client information-gathering</li><li>Account maintenance, including any account registration and account profile changes</li><li>Asset movement processing, including journals, wire transfers and EFTs</li><li>Assist with quarterly billing and performance reporting</li><li>Client issue resolution</li><li>Gathering tax information for clients and assisting with tax reporting</li><li>Relationship management, including regular client contact</li><li>General administrative functions, including but not limited to:</li><li>Maintaining information in the Client Relationship Management System</li><li>Exception report review</li><li>Preparation of miscellaneous paperwork, such as letters of authorization, check-writing applications, operational documents, etc.</li><li>Communicating with supervisors regarding compliance matters and miscellaneous regulatory inquiries</li><li>Trade execution and trade error resolution, as may be applicable and required</li></ul><p><em> </em></p>
<p>We are looking for a Senior Customer Service Representative to support digital banking clients in Glen Allen, Virginia. This Long-term Contract position is ideal for someone who communicates clearly, solves problems efficiently, and is comfortable assisting customers across phone, chat, and social media channels. The role centers on resolving online banking concerns, guiding customers through service issues, and delivering dependable support while meeting banking policies and compliance standards.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries related to digital banking services, including loan, deposit, and account maintenance questions, through multiple service channels.</p><p>• Investigate and resolve issues involving bill pay, online access, and other electronic banking concerns by researching account and platform details.</p><p>• Manage advanced customer contacts involving matters such as password assistance, account lockouts, and browser-related access problems.</p><p>• Support the bank’s social media service presence by addressing customer concerns, monitoring interactions, and participating in moderation activities.</p><p>• Take part in scheduled after-hours and on-call coverage to help maintain support for social media and digital service needs.</p><p>• Assist with inbound customer communications by identifying needs quickly and providing accurate, service-oriented resolutions.</p><p>• Use internal systems, established procedures, and sound judgment to address customer questions and determine appropriate next steps.</p><p>• Stay informed about updates, enhancements, and features related to the bank’s digital products and services.</p><p>• Follow banking regulations, internal policies, and operational procedures while maintaining quality and accuracy in all customer interactions.</p>
<p>Robert Half is seeking a <strong><u>remote</u></strong> Medical Customer Service Representative to support a Self-Pay Operations team for an up-and-coming Healthcare client. This Medical Customer Service Representative will be responsible for high volume inbound customer service calls regarding billing and self-pay operations. Apply for the opportunity to join this growing healthcare team as a Medical Customer Service Representative today! </p><p><br></p><ul><li>Process and distribute medical records, itemized bills, EOBs, UB-04s, CMS-1500s, and other patient-related documentation.</li><li>Retrieve documents from multiple systems and sources, including host applications, shared drives, email, Teams, and virtual fax.</li><li>Print, prepare, and mail required patient and payer documents accurately and timely.</li><li>Review patient accounts, work queues, worklists, and patient portal requests.</li><li>Respond to inquiries from patients, payers, attorneys, and other stakeholders.</li><li>Identify, research, and resolve account discrepancies, or coordinate corrections with appropriate departments.</li><li>Collaborate with internal teams to resolve patient concerns, complaints, and complex account issues.</li><li>Track and report daily production volumes, workflow status, and backlog metrics.</li><li>Support special projects, reporting activities, and other operational initiatives as assigned.</li></ul><p><br></p><p>Please note this role requires (but sponsors) the obtaining of a Certified Revenue Cycle Representative (CRCR) within 9 months of hire. </p>
<p>We are offering a long-term contract-to-hire employment opportunity for a Medical Customer Service Representative in Lewiston and Bangor, ME. This Medical Customer Service Representative role is in the health sector and is centered around patient registration in both the Outpatient and Emergency Departments. The workplace is onsite-local and offers varied shifts. Apply to become a Medical Customer Service Representative today!</p><p><br></p><p>Responsibilities:</p><ul><li>Engage in patient-facing activities and provide a high level of customer service.</li><li>Process patient credit applications with accuracy and efficiency.</li><li>Responsible for answering inbound calls and dealing with patient queries promptly.</li><li>Maintain an up-to-date record of patient credit information.</li><li>Perform authorizations, benefit functions, and billing functions as part of the role.</li><li>Participate in clinical trial operations as required.</li><li>Monitor patient accounts and take necessary actions based on account status.</li></ul>
<p>We are offering a long-term contract-to-hire employment opportunity for a Medical Customer Service Representative in Roanoke, Virginia. This Medical Customer Service Representative role is in the health sector and is centered around patient registration in both the Outpatient and Emergency Departments. The workplace is onsite-local and offers varied shifts. Apply to become a Medical Customer Service Representative today!</p><p><br></p><p>Responsibilities:</p><ul><li>Engage in patient-facing activities and provide a high level of customer service.</li><li>Process patient credit applications with accuracy and efficiency.</li><li>Responsible for answering inbound calls and dealing with patient queries promptly.</li><li>Maintain an up-to-date record of patient credit information.</li><li>Perform authorizations, benefit functions, and billing functions as part of the role.</li><li>Participate in clinical trial operations as required.</li><li>Monitor patient accounts and take necessary actions based on account status.</li></ul><p><br></p>
<p>We are looking for a Customer Service Support to provide attentive support to customers in Hinesburg, Vermont. This Long-term Contract position is ideal for someone who enjoys resolving service questions, handling high-volume communications, and ensuring accurate order processing. The person in this role will serve as a reliable point of contact for customers, delivering clear guidance and a positive experience across phone-based interactions.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming customer calls professionally and address questions, concerns, and service requests with care.</p><p>• Support customers with internet-related inquiries by identifying issues, explaining next steps, and providing practical assistance.</p><p>• Enter and update customer orders accurately while maintaining complete and organized records.</p><p>• Manage a steady flow of inbound and outbound communication to follow up on requests and confirm resolution.</p><p>• Document customer interactions thoroughly to ensure continuity, accuracy, and timely service.</p><p>• Escalate complex concerns to the appropriate team when issues require additional technical or operational support.</p><p>• Maintain service quality standards by communicating clearly, listening actively, and resolving inquiries efficiently.</p>
<p>Our client in Pittsburgh is seeking English speaking and bilingual (Spanish) Customer Service Representatives for a contract to hire opportunity. <strong>Candidates must reside within a 2 hour radius of Pittsburgh and be available to attend an in-person, Day 1 training and equipment pickup in Cranberry Township on September 15.</strong> After Day 1, the role is fully remote.</p><p><br></p><p><strong>Customer Service Representative (English & Bilingual English/Spanish) – Contract to Hire</strong></p><p><strong>Location:</strong> Remote after Day 1 (Training onsite Cranberry)</p><p><strong>Residency Requirement: </strong>Must reside within 2 hours of Pittsburgh</p><p><strong>Pay:</strong></p><ul><li>English-speaking: $16/hour</li><li>Bilingual Spanish: $18/hour</li></ul><p><br></p><p><strong>Training & Schedule:</strong></p><p>• Training: Monday–Friday, 8:15 AM–4:45 PM (first ~3 weeks)</p><p>• Permanent Shift: Between 9:30 AM–6:00 PM, Monday–Friday</p><p><br></p><p><strong>Job Responsibilities:</strong></p><p>This role supports community-based assistance programs by handling customer inquiries, completing applications, and guiding individuals through program processes. Representatives must demonstrate professionalism, empathy, and strong communication skills.</p><p><br></p><p><strong>Core Duties:</strong></p><p>• Clock in/out daily using provided timekeeping systems.</p><p>• Maintain regular attendance and adhere to all program policies and procedures.</p><p>• Understand and navigate call center phone and computer systems effectively.</p><p>• Complete customer applications over the phone and determine eligibility for relevant programs.</p><p>• Follow established workflow processes using program software systems.</p><p>• Handle customer questions, resolve issues, and provide information about program participation.</p><p>• Manage challenging or emotional conversations using de escalation techniques.</p><p>• Access and update customer accounts within the client’s internal systems.</p><p>• Provide guidance on application steps for energy assistance programs (e.g., state run LIHEAP).</p><p>• Support recertification for ongoing customer assistance programs.</p><p>• Review and verify income documentation and other required materials.</p><p>• Assist with additional utility assistance programs as business needs arise.</p><p>• Utilize knowledge bases and internal procedures to complete daily tasks accurately.</p><p>• Review and acknowledge metrics, QA notes, and coaching feedback promptly.</p><p>• Regularly check email, chat tools (e.g., Teams), and internal communications.</p><p>• Meet monthly performance metrics and expectations for Contact Center Specialists.</p>
<p>Our client is seeking a bilingual Customer Service Supervisor to lead a customer support function for an equipment and distribution business. This role is ideal for a fluent Spanish-English candidate who can guide a small team, strengthen service standards, and handle escalated customer concerns with confidence. The ideal candidate brings strong organizational skills, advanced Excel capabilities, and a track record of improving workflows and performance measurement within a customer service environment.</p><p><br></p><p>Responsibilities:</p><p>• Lead, coach, and develop a customer service team of at least two employees, setting clear expectations and supporting day-to-day success.</p><p>• Oversee the resolution of complex customer issues, ensuring concerns are addressed promptly and effectively.</p><p>• Design and track key performance indicators to measure team productivity, service quality, and response effectiveness.</p><p>• Analyze service trends and operational data in Microsoft Excel to identify gaps and recommend practical improvements.</p><p>• Support billing-related inquiries and coordinate with internal teams to resolve account or payment discrepancies.</p><p>• Use CRM and call center tools, including dialer systems, to manage customer interactions and maintain accurate records.</p><p>• Create training plans and provide ongoing mentorship to strengthen communication, problem-solving, and service delivery skills.</p><p>• Review existing customer service processes and implement improvements that increase efficiency and enhance the customer experience.</p>
<p>Our client is seeking an experienced and results-driven Customer Service Representative (CSR) Manager to lead and support our customer service team in delivering exceptional service and operational excellence in Austin, TX. The ideal candidate will oversee daily customer service operations, mentor team members, streamline processes, and collaborate closely with sales, operations, headquarters, and overseas factories to ensure seamless customer support and order fulfillment. This role requires strong leadership, organizational, and communication skills, along with the ability to thrive in a fast-paced B2B sales environment that values collaboration, accountability, and a family oriented culture. Key Responsibilities • Lead, supervise, and support the Customer Service team to ensure high-quality customer support and timely order processing. </p><p>• Serve as the primary escalation point for customer concerns, resolving issues professionally and efficiently. </p><p>• Partner with sales managers to support sales activities, customer account management, and strategic initiatives. </p><p>• Oversee the preparation and accuracy of customer quotes, sample requests, purchase orders, sales orders, invoices, and shipping documentation. </p><p>• Coordinate with overseas factories and headquarters to monitor order status, inventory availability, production schedules, and delivery timelines. </p><p>• Ensure customer inquiries regarding product specifications, pricing, certifications, and compliance requirements (e.g., RoHS, REACH) are addressed promptly and accurately. </p><p>• Manage and maintain customer records, reports, RFQs, and operational data within SAP or CRM systems. </p><p>• Monitor team performance metrics and establish clear goals, KPIs, and process improvements to enhance customer satisfaction and operational efficiency.</p><p>• Train, mentor, and develop customer service representatives to support detail oriented growth and continuous improvement. </p><p>• Assist with customer onboarding processes and ensure data integrity across systems. </p><p>• Collaborate cross-functionally with sales, logistics, operations, and finance teams to improve workflow and customer experience. </p><p>• Identify operational challenges proactively and implement solutions to improve service quality and efficiency. </p>
<p>Robert Half is seeking a detail-oriented and customer-focused <strong>Sales Support Specialist</strong> to join a local team. In this role, you will provide administrative and operational support to the sales team, help maintain strong client relationships, and ensure the smooth execution of sales processes. The ideal candidate is highly organized, responsive, and comfortable working in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide day-to-day support to the sales team with administrative tasks and account coordination</li><li>Prepare quotes, proposals, presentations, and sales-related documentation</li><li>Process orders, track shipments, and help resolve order or billing issues</li><li>Maintain accurate customer and sales data in CRM and internal systems</li><li>Respond to customer inquiries and route requests to the appropriate team members</li><li>Coordinate meetings, appointments, and follow-up communications for sales representatives</li><li>Assist with reporting, pipeline tracking, and sales performance metrics</li><li>Support contract management, renewals, and onboarding documentation as needed</li><li>Collaborate with internal departments including customer service, operations, and finance to ensure timely service delivery</li></ul><p><br></p>
<p>We’re hiring a Customer Support Specialist to deliver excellent service and support to customers by resolving inquiries, troubleshooting issues, and ensuring a positive customer experience.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul><p><br></p>
<p>A leading manufacturing company in North County San Diego is expanding its customer support team and is looking for a Customer Support Specialist who enjoys solving problems, building relationships, and keeping orders moving. This role is ideal for someone who thrives in a fast-paced environment and enjoys collaborating with Sales, Production, Shipping, and Purchasing to ensure customers receive outstanding service from start to finish. You'll be more than just the voice answering the phone—you'll become a trusted resource for customers while helping coordinate orders, product availability, and delivery timelines.</p><p><br></p><p><strong><u>Responsibilities</u></strong></p><p><strong>Customer Support</strong></p><ul><li>Serve as the primary point of contact for customers via phone and email</li><li>Provide updates regarding production schedules, inventory availability, and shipment status</li><li>Process customer requests, returns, and warranty inquiries</li><li>Build lasting relationships by delivering prompt and professional service</li><li>Resolve customer concerns while maintaining a positive customer experience</li></ul><p><strong>Operations Support</strong></p><ul><li>Coordinate with manufacturing and warehouse teams regarding order fulfillment</li><li>Monitor open orders and communicate delays proactively</li><li>Maintain customer accounts within the ERP system</li><li>Generate reports and assist with administrative projects</li><li>Support Sales with quotes, documentation, and account maintenance</li></ul>
<p>We are looking for a detail-oriented Member Services Rep to join an insurance team in Carmel, Indiana on a contract basis with the potential for a permanent role. This position is well suited for someone who can stay organized in a high-volume environment, adapt quickly when priorities shift, and maintain a high level of accuracy throughout the day. The ideal candidate is comfortable handling administrative tasks, supporting member needs, and working efficiently with standard office software. <strong>This position is on-site and hour are 8:00am-4:00pm Monday-Friday.</strong></p><p><br></p><p>Responsibilities:</p><p>• Enter and update member information with a strong focus on speed, precision, and data quality.</p><p>• Respond professionally to member inquiries while delivering courteous and dependable customer support.</p><p>• Manage frequent task changes and interruptions while keeping work organized and on schedule.</p><p>• Use Microsoft Word, Excel, email, and other office tools to complete daily administrative assignments.</p><p>• Prepare, copy, file, and maintain records so documentation remains accurate and easy to retrieve.</p><p>• Review information carefully to identify errors and ensure records are complete before processing.</p><p>• Support a fast-moving service environment by balancing multiple duties and meeting productivity expectations.</p>
We are looking for a Client Relations Specialist to support customer interactions and strengthen account relationships for a growing team in Georgia. This contract position with permanent potential is ideal for someone who enjoys helping customers, coordinating order details, and working closely with sales and operations to deliver a high-quality experience. The person in this role will serve as a key point of contact for product questions, order support, and account development while helping maintain responsive and accurate service.<br><br>Responsibilities:<br>• Respond to customer questions regarding products, pricing, availability, quotes, and expected lead times with professionalism and urgency.<br>• Build a clear understanding of customer goals and business needs in order to recommend appropriate solutions and support long-term satisfaction.<br>• Coordinate meetings and follow-up communication for existing clients and prospective customers as needed.<br>• Maintain up-to-date knowledge of product lines, usage applications, inventory status, and pricing details to provide accurate guidance.<br>• Partner with outside sales representatives to grow current accounts and identify opportunities to expand business relationships.<br>• Verify specifications and order details with customers or the regional sales manager before entering information accurately into company systems.<br>• Prepare production-related order documentation based on purchase orders and projected customer demand to support operational planning.<br>• Work closely with production teams to help ensure materials are available and orders are delivered on schedule.<br>• Manage inbound and outbound customer communication, including issue resolution, account support, and service-related follow-up.
<p>We are looking for an Accounting Specialist to support billing operations for a client-focused services environment in New York City. This role is well suited for an early-career candidate who brings strong attention to detail, sound judgment, and a thoughtful approach to client service. The position offers a hybrid schedule with regular onsite collaboration and the opportunity to build expertise within a structured, client-facing accounting function.</p><p><br></p><p>Responsibilities:</p><p>• Prepare, review, and distribute accurate client invoices in accordance with billing guidelines and internal deadlines.</p><p>• Monitor account activity, research discrepancies, and resolve billing issues by coordinating with internal teams and client contacts.</p><p>• Maintain organized billing records and ensure data is entered correctly within computerized billing platforms.</p><p>• Generate billing statements and supporting documentation to provide clients with clear, timely account information.</p><p>• Follow up on outstanding balances and assist with collection efforts in a thorough and service-oriented manner.</p><p>• Support routine account analysis by identifying trends, exceptions, and items requiring further review.</p><p>• Contribute to process continuity by adapting to billing system updates and related workflow changes as needed.</p>
<p>A growing commercial construction company is looking for a Customer Care Coordinator to become the communication hub between clients, project managers, and field teams. This position is perfect for someone who enjoys staying organized, solving problems quickly, and creating a positive experience for customers throughout active construction projects. No two days are the same. You'll work closely with internal departments to coordinate schedules, answer customer questions, and help projects stay on track from kickoff through completion.</p><p><strong>Responsibilities</strong></p><ul><li>Respond to customer inquiries regarding projects, scheduling, and service requests</li><li>Coordinate communication between customers and project managers</li><li>Track project updates and provide timely status reports</li><li>Schedule appointments, inspections, and follow-up visits</li><li>Maintain detailed customer records and project documentation</li><li>Assist with proposal preparation and contract administration</li><li>Process work orders and update CRM software</li><li>Support office operations with administrative tasks as needed</li></ul><p><br></p>
<p>We are looking for a detail-oriented Customer Service and Logistics Representative to join our team in Virginia. This contract to hire opportunity is ideal for someone who enjoys supporting customers, coordinating orders, and working closely with sales and operations teams to keep business moving efficiently. In this role, you will serve as a key point of contact for inquiries, quotations, and order updates while helping maintain a high standard of service and accuracy across daily activities.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound customer questions by phone and email, providing clear information on products, order status, service needs, and general support requests.</p><p>• Enter and process sales orders for parts, attachments, tracks, and warranty-related items, ensuring all details are complete and correct before release.</p><p>• Coordinate with shipping and production teams to support timely fulfillment, communicate estimated delivery dates, and help resolve order-related issues.</p><p>• Supply customers and sales partners with product specifications, measurements, installation materials, brochures, images, and other supporting documentation as needed.</p><p>• Assist with account follow-up activities, including supporting collection efforts on past-due balances and helping maintain accurate customer account information.</p><p>• Facilitate return requests by gathering the necessary details for Return Goods Authorizations and communicating next steps to customers and internal teams.</p><p>• Manage order revisions by documenting updates clearly, attaching supporting change records, and confirming adjustments are reflected accurately throughout the process.</p><p>• Monitor open orders, drop-ship activity, and inbound container status on a regular basis, updating internal notes and escalating outstanding items when needed</p>
We are looking for a Patient Account Representative to support revenue cycle operations for healthcare accounts in Sacramento, California. This contract opportunity is ideal for someone who can balance accurate claim follow-up, strong payer knowledge, and responsive service when working with patients, providers, and insurance representatives. The person in this role will help resolve billing and reimbursement issues, monitor payment accuracy against contracted terms, and keep account activity moving forward in a fast-paced environment.<br><br>Responsibilities:<br>• Manage follow-up activities for patient accounts involving Medi-Cal and other insurance plans to drive timely resolution and payment.<br>• Review reimbursements against Medicare, Medi-Cal, and other payer agreements to confirm payments are processed at the correct contracted rates.<br>• Complete assigned NextGen work queues in accordance with departmental policies and established turnaround expectations.<br>• Submit account correction requests when adjustments are warranted and ensure documentation supports each change.<br>• Respond to inquiries from patients, clinics, physicians, and insurance carriers with clear and effective communication.<br>• Prepare and file first- and second-level appeals for denied, unpaid, or underpaid claims, and route higher-level appeals for review before submission.<br>• Process claim billing, including adding required chart notes, referrals, or other supporting records when necessary.<br>• Research eligibility, authorization, and insurance coverage details for preemie-related claims before billing activity begins.<br>• Resolve straightforward denial work items, post share-of-cost updates when patients pay directly, and escalate payer-specific concerns or trends to leadership.
<p>Customer Service Administrator</p><p>Job Description</p><p>Seeking a Customer Service Administrator to provide administrative support while delivering excellent customer service.</p><p>Responsibilities</p><ul><li>Manage customer correspondence</li><li>Coordinate schedules and appointments</li><li>Enter and update customer information</li><li>Process reports and documentation</li><li>Support internal departments</li></ul>
<p>The Customer Service Administrator serves as the primary point of contact for residents, applicants, and visitors while supporting office operations.</p><p>Responsibilities</p><ul><li>Answer phones and respond to inquiries</li><li>Provide administrative support to various departments</li><li>Track requests and follow up with customers</li><li>Maintain records and databases</li><li>Assist with special projects</li></ul>
We are looking for a Medical Customer Service Rep to support healthcare provider engagement and medical record coordination across Jersey City, New Jersey. This Long-term Contract opportunity is ideal for someone who is confident working directly with physician practices, managing outreach activities, and keeping sensitive information organized in a fast-paced insurance environment. The person in this role will help strengthen provider relationships, support record collection efforts, and contribute to efficient field-based operations while maintaining compliance standards.<br><br>Responsibilities:<br>• Build strong working relationships with physician offices, practice administrators, and medical records contacts to support ongoing collaboration.<br>• Coordinate the collection of medical documentation from healthcare providers and follow through to ensure records are obtained accurately and on time.<br>• Plan and complete in-person visits within the assigned territory to support outreach efforts and address provider needs directly.<br>• Partner with internal teams to troubleshoot retrieval challenges, resolve service issues, and improve day-to-day operational results.<br>• Maintain accurate activity logs, status updates, and supporting documentation to monitor progress and ensure visibility across workflows.<br>• Identify recurring barriers and recommend practical improvements that enhance operational efficiency and consistency.<br>• Contribute to the development of repeatable processes and best practices that support scalable field operations.<br>• Handle all interactions and documentation in accordance with organizational policies, privacy expectations, and compliance requirements.