<p>We are seeking a <strong>Client Support Analyst</strong> who is passionate about problem-solving, process improvement, and delivering exceptional client service. This role is instrumental in supporting our Channel Partners and Sales Team by resolving post-deal inquiries and navigating operational challenges across deregulated energy markets.</p><p>The ideal candidate thrives in a fast-paced environment, brings a detail-oriented mindset, and demonstrates strong communication and analytical skills to ensure operational excellence and client satisfaction.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary post-deal liaison between Brokers and the Sales Team, managing inquiries and operational escalations with professionalism and accuracy.</li><li>Conduct operational analyses and develop reports to support informed business decisions under the direction of senior analysts or leadership.</li><li>Research and resolve complex post-deal issues, including enrollment rejections, billing discrepancies, commission inquiries, regulatory complaints, and early termination notifications.</li><li>Collaborate cross-functionally with internal teams to improve processes and enhance client experience across all phases of the customer lifecycle.</li><li>Manage and track deliverables, ensuring alignment with service-level agreements (SLAs) and company standards.</li><li>Identify and recommend opportunities for process enhancements and efficiency improvements.</li><li>Support ongoing business initiatives through both qualitative and quantitative research and analysis.</li></ul><p><br></p>

<p><strong>Qualifications</strong></p><p><strong>Required:</strong></p><ul><li>High School Diploma or GED required.</li><li>Minimum of 2 years of experience in business analysis, operations support, or customer service within a corporate environment.</li><li>Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word).</li><li>Strong verbal and written communication skills.</li><li>Demonstrated ability to multitask and manage competing priorities effectively.</li></ul><p><strong>Preferred:</strong></p><ul><li>Bachelor’s degree in Business, Finance, or a related field (or equivalent experience).</li><li>Experience in the natural gas, retail energy, or utilities industry.</li><li>Familiarity with financial analysis and data-driven reporting tools.</li><li>Proven success in building relationships with cross-functional teams and external partners.</li></ul><p><br></p>

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