<p>Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment.</p><p><br></p><p>Major Responsibilities</p><p>· Fulfill customer inquiries</p><p>· Order/Vendor Management</p><p>· Build strong customer relationships</p><p>· Process Improvement</p><p>· Sales Support</p><p>· Maintain customer records</p><p>· Delivery Tracking</p><p>· Follow-up with all customer correspondence via phone and email</p><p>· Ability to transfer documentation into a Paperless Environment</p>
We are looking for a dedicated Customer Service Representative to join our team in Elk Grove Village, Illinois. This is a Contract to permanent position that offers the opportunity to grow professionally while contributing to a dynamic and customer-focused environment. The ideal candidate will possess excellent communication skills and a strong ability to handle customer inquiries efficiently.<br><br>Responsibilities:<br>• Respond promptly to incoming customer inquiries via phone, providing accurate and helpful information.<br>• Process customer orders with attention to detail and ensure timely entry into the system.<br>• Handle both inbound and outbound calls to address client needs and resolve issues.<br>• Collaborate with team members to deliver exceptional service and meet performance goals.<br>• Maintain detailed records of customer interactions and transactions for reporting purposes.<br>• Troubleshoot customer concerns and provide effective solutions to enhance satisfaction.<br>• Follow established protocols and procedures to ensure compliance with company standards.<br>• Manage multiple tasks simultaneously while maintaining a high level of professionalism.<br>• Provide feedback to improve processes and contribute to team success.
We are looking for a dedicated Customer Service Representative to join our team in Richmond, Virginia. In this position, you will play a vital role in delivering exceptional service to customers, ensuring their inquiries and orders are handled efficiently and professionally. This is a great opportunity for someone with strong communication skills and a passion for customer satisfaction.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via inbound calls, addressing questions and resolving issues with professionalism.<br>• Process orders accurately using order entry systems to ensure timely fulfillment.<br>• Provide clear and concise information about products and services to assist customers in making informed decisions.<br>• Manage both inbound and outbound calls to maintain effective communication with clients and partners.<br>• Collaborate with team members to ensure customer concerns are resolved effectively and within company guidelines.<br>• Maintain detailed records of customer interactions, transactions, and feedback for continuous improvement.<br>• Identify opportunities to enhance customer experience and suggest improvements to processes.<br>• Uphold company standards by delivering high-quality service and maintaining a positive attitude during interactions.<br>• Follow established protocols and procedures to ensure compliance with company policies.
<p>A high-end hospitality and services company in Oceanside is hiring a <strong>Customer Service Representative</strong> to provide elevated service to clients, manage appointment scheduling, and support front-end operations. This position requires a polished, service-focused communicator who enjoys working with people and creating memorable guest experiences.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Greet clients, answer incoming calls, and manage high-volume scheduling</li><li>Handle billing questions, membership inquiries, and service upgrades</li><li>Provide knowledgeable recommendations based on client needs</li><li>Maintain accurate records of appointments, client profiles, and visit history</li><li>Resolve concerns quickly with tact, professionalism, and a hospitality-first mindset</li><li>Assist with front office presentation, light administrative duties, and coordination with management</li></ul>
<p>We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.</p><p><br></p><p>Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!</p><p>Schedule/Hours</p><p>• Monday thru Friday 7:45AM-9PM</p><p>• Saturdays and Sundays 7:45AM -5PM</p><p>• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.</p><p>• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only)</p><p><br></p><p>Primary Responsibilities:</p><p>Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.</p><p>Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.</p><p>Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.</p><p>Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.</p><p>Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.</p><p><br></p><p>Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:</p><p>High School Diploma or GED</p><p>College a plus</p><p><br></p>
We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Novi, Michigan. This position offers an excellent opportunity to deliver exceptional support to customers while managing inquiries and orders efficiently. As a Contract to permanent role, this job is ideal for candidates seeking a long-term career with growth potential.<br><br>Responsibilities:<br>• Provide outstanding customer service by addressing inquiries and resolving issues promptly.<br>• Process and manage orders accurately, ensuring timely delivery and effective communication.<br>• Handle inbound and outbound calls professionally to assist customers with spare parts and other needs.<br>• Maintain detailed records of customer interactions and order entries.<br>• Collaborate with team members to ensure seamless service and customer satisfaction.<br>• Identify opportunities to improve customer service processes and contribute to team goals.<br>• Troubleshoot technical issues and provide solutions to customers.<br>• Stay informed about company products and services to provide accurate information.<br>• Follow up with customers to ensure their needs are met and satisfaction is achieved.
<p>We are looking for an experienced Customer Service Representative to join our client's team in Vonore, TN- fully onsite. In this role, you will oversee customer service operations, lead a team, and ensure the delivery of exceptional service within a manufacturing environment. This is a contract-to-long-term position offering the opportunity for growth within the organization. THIS IS A FULLY ONSITE POSITION. NO REMOTE! </p><p><br></p><p>Responsibilities:</p><p>• Handle all customer service responsibilities ensuring high-quality interactions and efficient operations.</p><p>• Manage client accounts, ensuring accurate order processing and timely communication.</p><p>• Oversee the intake and implementation of new orders into NetSuite or Oracle software systems.</p><p>• Coordinate with production and inventory teams to monitor order progress and resolve any discrepancies.</p><p>• Maintain and manage distributor agreements across specialized industries.</p><p>• Collaborate with cross-functional teams to address customer inquiries and develop effective solutions.</p><p>• Ensure compliance with company policies and contractual obligations.</p><p>• Identify and implement process improvements to enhance customer satisfaction and team performance.</p><p>• Provide hands-on support during customer shows and foster strong client relationships through occasional travel.</p><p>• Track and manage data using various software tools to maintain accuracy and efficiency.</p><p>FOR IMMEDIATE CONSIDERATION PLEASE CONTACT: Kelly Fellows 865-370-2219</p>
We are looking for an empathetic and detail-oriented Customer Service Representative to join our team in St. Petersburg, Florida. In this critical role, you will work with individuals seeking mental health services, providing compassionate support and efficient scheduling assistance. This is a contract-to-permanent position, offering an opportunity to make a meaningful impact in the lives of others while supporting a private nonprofit organization dedicated to behavioral health services.<br><br>Responsibilities:<br>• Respond to inbound calls with warmth and professionalism, addressing client concerns and inquiries.<br>• Schedule appointments and manage electronic records using specialized systems.<br>• Rotate between front office and back office duties to ensure seamless operations.<br>• Assist individuals during challenging moments, offering exceptional customer service with sensitivity and patience.<br>• Maintain compliance with privacy and organizational standards while handling confidential information.<br>• Utilize Microsoft Excel and Word to perform data entry and manage client records.<br>• Engage in email correspondence to communicate with clients and internal teams.<br>• Address issues or complaints from upset or distressed clients with care and problem-solving skills.<br>• Support the organization’s mission by treating all clients with dignity and respect.<br>• Participate in training programs to stay updated on systems and procedures.
<p>Robert Half is partnering with a reputable healthcare organization in Lewes, DE, and the surrounding areas to offer <strong>entry-level opportunities</strong> for motivated and career-driven individuals. If you are looking to get a foot in the door in the medical field and gain hands-on professional experience, this is the perfect opportunity for you! These contract-to-hire roles will provide hours and the potential for long-term growth in a dynamic healthcare environment. Schedules include first and mid shifts, with some requiring availability for one or two Saturdays a month.</p><p> </p><p><strong>What’s in it for you?</strong></p><ul><li><strong>Bonus Incentives</strong></li><li><strong>Paid Certifications</strong> to enhance your skills and value in the field</li><li><strong>Tuition Reimbursement</strong> to support your continued education</li><li><strong>Comprehensive Benefits Package</strong>, including healthcare, retirement options, and more</li><li><strong>Career Advancement Opportunities</strong> in a company committed to your professional development</li></ul><p><strong>What We’re Looking For</strong>:</p><p>Candidates with proven success in a customer service capacity are encouraged to apply, even without direct healthcare experience. Transferable skills such as effective communication, strong organizational abilities, and a passion for helping others will position you for success in this role.</p><p>We are offering a contract-to-hire employment opportunity in the healthcare industry for a Customer Service Representative. The role is located in Lewes, Delaware, United States. As a Patient Service Representative, you will be tasked with managing patient data, handling insurance details, and providing excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Maintain precise records of customer credit information.</p><p>• Take necessary action by monitoring customer accounts.</p><p>• Handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details.</p>
We are looking for a dedicated Customer Service Representative to join our team in Greensboro, North Carolina. This is a Contract to permanent position, offering an excellent opportunity to showcase your communication skills and ability to assist customers effectively. The ideal candidate will excel in a fast-paced environment and demonstrate a commitment to delivering exceptional customer experiences.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries via phone, ensuring a high level of satisfaction.<br>• Manage order entry tasks accurately and efficiently to support operational needs.<br>• Provide clear and detail oriented communication to resolve customer issues and answer questions.<br>• Handle both inbound and outbound calls to address customer concerns or provide updates.<br>• Collaborate with team members to improve service delivery and meet performance targets.<br>• Maintain detailed records of customer interactions and transactions.<br>• Follow established protocols and procedures to ensure compliance and consistency.<br>• Identify opportunities to enhance customer satisfaction and recommend improvements.<br>• Assist in training new team members or sharing best practices when needed.<br>• Adapt to changing priorities and contribute to a positive team environment.
We are looking for a dedicated Customer Service Representative to join our team in Tulsa, Oklahoma. This is a contract-to-permanent position that offers an opportunity to grow within our organization while providing exceptional service to clients. The role requires strong communication skills, attention to detail, and the ability to work effectively with individuals who may have disabilities or special needs.<br><br>Responsibilities:<br>• Handle incoming and outgoing calls to assist clients with inquiries and provide solutions.<br>• Perform accurate data entry to maintain organized records and process documentation.<br>• Schedule appointments and manage calendars to ensure timely service delivery.<br>• Communicate with clients via email to address concerns and provide detailed responses.<br>• Utilize Microsoft Excel and Word to create reports, track information, and complete tasks.<br>• Process order entries efficiently while maintaining accuracy.<br>• Offer empathetic and patient support to clients, ensuring their needs are met.<br>• Collaborate with colleagues to improve processes and deliver excellent customer service.<br>• Adapt to potential hybrid work arrangements following completion of training.
We are looking for a dedicated Customer Service Representative with strong dispatching skills to join our team in Plymouth, Minnesota. In this role, you will focus on coordinating service calls, managing schedules, and ensuring smooth communication between customers and technicians. This is a long-term contract position offering an opportunity to work in a fast-paced and dynamic environment.<br><br>Responsibilities:<br>• Handle incoming customer calls, including urgent situations, follow-ups, and service inquiries.<br>• Schedule and coordinate service calls to ensure timely responses.<br>• Generate and manage dispatch tickets for service requests.<br>• Assign service technicians to specific calls and provide post-call debriefs.<br>• Update technician schedules and availability in the system.<br>• Maintain and organize the dispatch board to track daily activities.<br>• Anticipate and plan workloads to optimize team efficiency.<br>• Provide technicians with relevant information and support as needed.<br>• Monitor and update new and existing service tickets within the system.
<p>We are looking for a dedicated Customer Service Representative to join our team in Memphis, Tennessee. In this role, you will provide financial services support while ensuring exceptional customer experiences. </p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries and provide accurate financial service information.</p><p>• Resolve issues related to products and services with efficiency and professionalism.</p><p>• Maintain thorough records of customer interactions and transactions.</p><p>• Collaborate with internal teams to ensure customer satisfaction and seamless service delivery.</p><p>• Stay informed about policies, procedures, and industry updates.</p><p>• Assist customers in navigating financial tools and processes.</p><p>• Identify opportunities to improve service quality and recommend solutions.</p><p>• Ensure compliance with all regulatory requirements and company standards.</p><p>• Build strong relationships with customers to foster trust and loyalty.</p>
<p>We are hiring a dependable and personable <strong>Client Support Representative</strong> to join a well-respected organization in the Quad Cities. This role offers a welcoming workplace and opportunities for flexibility. If you enjoy helping customers, staying organized, and working in a team-oriented environment, this could be a great fit!</p><p><br></p><p><strong><u>How to Apply</u></strong></p><p>Submit your application today or call our office at 563-359-3995 to learn more! Lydia, Christin, or Erin are great points of contact.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Respond to incoming calls from clients and provide clear, friendly, and professional assistance.</li><li>Identifying the customer needs and matching them to the right services.</li><li>Record and update customer details accurately.</li><li>Communicate important information to internal teams to ensure smooth follow-up.</li></ul>
We are looking for a skilled Customer Service Representative to join our team in Tempe, Arizona. This is a long-term contract position within the retail industry, offering an excellent opportunity to showcase your communication skills and problem-solving abilities. The role involves assisting customers through various channels, including phone, social media, and specialized language support, depending on the position.<br><br>Responsibilities:<br>• Provide exceptional customer service by addressing inquiries and resolving issues in a timely and attentive manner.<br>• Manage and respond to customer interactions through social media platforms, ensuring brand consistency and customer satisfaction.<br>• Support French-speaking customers by understanding their needs and delivering solutions tailored to their region.<br>• Troubleshoot technical problems with the company’s mobile app, guiding customers to successful resolutions.<br>• Handle customer complaints effectively, conducting thorough research to provide accurate solutions.<br>• Collaborate with internal teams to ensure seamless communication and resolution of customer concerns.<br>• Maintain detailed records of customer interactions and resolutions using office software.<br>• Adapt to varying schedules, including potential weekend shifts, to meet customer needs.<br>• Utilize Microsoft Excel and other tools to compile and analyze customer data.<br>• Continuously seek opportunities to improve service quality and processes.
We are looking for a dedicated Client Services Representative to join our team in Columbus, Ohio. In this role, you will serve as the primary point of contact for guests, ensuring they receive exceptional service and support. Your ability to assist and guide customers, along with experience in retail sales, will be essential to your success.<br><br>Responsibilities:<br>• Greet and assist guests to ensure their needs are met promptly and efficiently.<br>• Provide clear and helpful guidance to guests regarding products, services, and inquiries.<br>• Manage retail sales transactions with accuracy and professionalism.<br>• Address customer concerns and resolve issues to maintain satisfaction and loyalty.<br>• Maintain a welcoming and organized environment for guests.<br>• Collaborate with team members to enhance the overall guest experience.<br>• Communicate effectively with customers to understand their preferences and offer tailored solutions.<br>• Stay informed about product offerings and promotions to provide up-to-date information.<br>• Contribute to achieving sales targets by promoting relevant products and services.<br>• Ensure proper documentation and record-keeping for guest interactions and sales.
We are looking for an experienced Senior Customer Service Representative to join our team in Macon, Georgia. This Contract to permanent position offers an exciting opportunity to assist customers with loan-related inquiries while maintaining a high level of professionalism and service. The ideal candidate will excel at building trust, delivering outstanding customer care, and handling complex loan portfolios.<br><br>Responsibilities:<br>• Proactively identify opportunities to initiate new loan business with both new and existing customers.<br>• Assess customer needs to recommend appropriate loan products and additional services.<br>• Manage loan applications, proposals, and offers while ensuring timely follow-up with applicants.<br>• Provide detailed explanations of the loan process and address customer questions about loan options.<br>• Take ownership of customer concerns, developing strategies in collaboration with management to resolve issues.<br>• Oversee loan closings and organize loan documentation, including file breakdowns and administrative tasks.<br>• Consistently achieve or exceed established loan performance goals.<br>• Handle the daily servicing of a growing portfolio of consumer loans, ensuring accuracy and compliance.<br>• Resolve customer issues effectively using strong analytical and problem-solving skills.<br>• Process and track insurance claims, payments, and follow-ups while maintaining detailed logs.
<p>We are looking for a dedicated and empathetic Customer Service Representative with expertise in healthcare call center operations. In this role, you will handle inquiries related to medical eligibility, benefits, claims, and provider information while maintaining a high level of professionalism and accuracy. This is a Contract to permanent position that offers the opportunity to grow within the organization for the right candidate. While the position is primarily remote, occasional in-office attendance may be required depending on location.</p><p><br></p><p>Responsibilities:</p><p>• Respond to a high volume of customer inquiries via phone and email regarding medical benefits, claims, and provider information.</p><p>• Provide accurate and detailed information about healthcare plans, pre-authorizations, and claim statuses.</p><p>• Utilize tracking systems to document all interactions and ensure proper follow-up.</p><p>• Stay updated on changes to healthcare policies, procedures, and benefits to provide accurate guidance.</p><p>• Resolve customer complaints and troubleshoot issues with professionalism and efficiency.</p><p>• Advise members on outstanding payments and explain billing details when necessary.</p><p>• Assist callers in navigating network provider options and understanding plan coverage.</p><p>• Escalate complex issues to supervisors or managers when required.</p><p>• Collaborate with team members to ensure seamless customer support.</p><p>• Adhere to HIPAA policies and maintain confidentiality in all interactions.</p>
We are looking for a dedicated Customer Service Representative to join our team in Mt. Pleasant, South Carolina. In this long-term contract position, you will play a crucial role in supporting our legal team by managing client communications and ensuring critical documentation is readily available. This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service.<br><br>Responsibilities:<br>• Communicate with potential and current clients to gather and provide necessary information.<br>• Ensure all client and case-related documents are organized and accessible for the legal team.<br>• Handle sensitive and confidential information with the utmost professionalism.<br>• Maintain a high level of accuracy and attention to detail in all documentation tasks.<br>• Utilize Microsoft Word, Excel, and Outlook to prepare, edit, and manage legal correspondence.<br>• Collaborate with team members to meet deadlines and improve workflow processes.<br>• Address client inquiries promptly and professionally, ensuring a positive experience.<br>• Provide administrative support to the legal team, including scanning and filing legal documents.<br>• Ensure legal files are updated, accurate, and compliant with company standards.<br>• Exhibit strong interpersonal and communication skills to build relationships with clients and colleagues.
We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team in Coppell, Texas. In this Contract-to-Permanent position, you will play a key role in ensuring customer satisfaction by handling inquiries, processing orders, and collaborating with internal teams to resolve issues effectively. This is a great opportunity to showcase your communication skills and problem-solving abilities in a dynamic and supportive environment.<br><br>Responsibilities:<br>• Accurately document customer interactions, communications, and actions to maintain detailed records.<br>• Process customer orders promptly and ensure their accuracy.<br>• Resolve inquiries related to order status, pricing, product availability, return requests, and backorders.<br>• Coordinate with internal teams, including the warehouse, to manage special orders, rush requests, and shipment discrepancies.<br>• Assist clients with inventory allocation and facilitate backorder releases.<br>• Achieve departmental and personal performance goals, including adherence to schedules, call quality, and attendance.<br>• Professionally escalate complex or urgent issues to the appropriate management level.<br>• Handle additional responsibilities as assigned to support overall operations.
<p>We are looking for a dedicated Customer Service Representative to join our team in Houston, Texas. In this Contract to permanent position, you will play a key role in ensuring excellent customer experiences by addressing inquiries and resolving concerns with attention to detail. This role is ideal for individuals who thrive in a fast-paced environment and have a passion for providing top-notch service.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming and outgoing calls to assist customers with inquiries, orders, and appointments.</p><p>• Provide exceptional service while addressing customer concerns and resolving issues effectively.</p><p>• Respond to customer emails in a timely and detail-oriented manner.</p><p>• Accurately process data entry tasks, including order details and customer information.</p><p>• Maintain schedules and coordinate appointments to ensure smooth operations.</p><p>• Utilize Microsoft Word and Excel to create reports, manage data, and track customer interactions.</p><p>• Work collaboratively with team members to meet service goals and improve processes.</p><p>• Ensure all customer communications are documented and organized for future reference.</p><p>• Follow established protocols and procedures to maintain consistency in service delivery.</p><p>• Stay updated on company policies and services to provide accurate information to customers.</p>
<p>We are looking for a <strong>Customer Service Representative</strong> to join our team in St. Paul, MN for a short-term assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul><p><br></p>
<p>A busy company in the Randolph area is seeking a Customer Service Representative to join their growing company. This Customer Service Representative will get the chance to join a dynamic team that works well with each other and offers work schedule flexibility. This Customer Service Representative role involves managing client relationships, addressing inquiries, and ensuring a seamless customer experience. The ideal Customer Service Representative will excel in communication, problem-solving, and attention to detail while supporting various internal teams to deliver exceptional service. Other responsibilities of this Customer Service Representative will include but not be limited to:</p><p><br></p><p>Customer Service Representative Responsibilities:</p><p>• Respond promptly to customer inquiries regarding products, services, and delivery schedules.</p><p>• Process orders, invoices, and payments accurately while maintaining detailed records.</p><p>• Investigate and resolve customer issues by identifying solutions and coordinating with relevant teams.</p><p>• Update and manage customer account information to ensure accuracy and completeness.</p><p>• Provide administrative assistance to the sales department to support their operations.</p><p>• Collaborate with logistics, finance, and technical teams to ensure smooth order fulfillment.</p><p>• Handle inbound and outbound calls to address customer concerns and provide solutions.</p><p>• Monitor customer feedback and contribute to service improvement initiatives.</p><p>• Ensure compliance with company policies while addressing client needs effectively.</p><p><br></p><p>This Customer Service Representative position is paying between $20.00 and $25.00 per hour depending on experience. If interested in this Customer Service Representative role, appy today! </p>
We are looking for a dedicated Customer Service Representative to join our team in Plymouth, Minnesota. This role focuses on dispatching and coordinating service calls while maintaining effective communication with technicians and customers. As a long-term contract position, it offers the opportunity to contribute to a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Respond to incoming calls, including emergency requests, service inquiries, and follow-ups, ensuring prompt and attentive communication.<br>• Schedule and coordinate service calls efficiently to meet customer needs.<br>• Create and manage dispatch tickets for incoming service requests.<br>• Assign service technicians to specific calls and conduct debriefs after job completion.<br>• Update systems with technician availability and schedules to optimize workflow.<br>• Maintain and organize the dispatch board to ensure accurate scheduling.<br>• Analyze workload forecasts to assist in resource planning.<br>• Provide technicians with essential information and ongoing support during service calls.<br>• Monitor and update tickets to ensure accurate tracking and resolution.
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis. This position is remote, but candidates must be located in Richmond or Plano, Virginia. You will play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing excellent service during standard business hours, Monday through Friday, 8 AM to 5 PM Eastern Time.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries and provide accurate information regarding products or services.<br>• Handle customer complaints with attention to detail and resolve issues to ensure satisfaction.<br>• Process billing and adjustments with attention to detail and accuracy.<br>• Assist with claim administration and ensure proper documentation is maintained.<br>• Utilize Google Suite and other computer programs to manage and track customer interactions effectively.<br>• Prepare reports and presentations using Microsoft PowerPoint and Word as needed.<br>• Collaborate with team members to improve customer service processes and outcomes.<br>• Maintain a positive and detail-oriented demeanor when interacting with customers and colleagues.<br>• Support merchandising and product-related inquiries to enhance customer experience.<br>• Ensure consistent written and verbal communication to address customer needs efficiently.
