<p>Robert Half is searching for a <strong>Customer Service Representative</strong> to join a growing service-focused organization in the Spokane area. This position is a great fit for someone who enjoys helping people, resolving issues, and creating positive customer experiences. The ideal candidate will be dependable, detail-oriented, and comfortable handling a high volume of customer interactions.</p><p><strong>Pay:</strong> $21-$25/hr depending on experience</p><p><strong>Job Duties</strong></p><ul><li>Respond to customer inquiries through phone and email.</li><li>Assist customers with orders, account updates, and general questions.</li><li>Research and resolve customer concerns in a timely manner.</li><li>Enter and update customer information accurately in company systems.</li><li>Communicate with internal teams to coordinate solutions.</li><li>Maintain a professional and positive customer experience.</li></ul>
<p>We are looking for a Customer Service Representative to join a growing team in Gardena, California on a contract basis with the potential for a permanent role. This role supports both customer interactions and sales operations, combining responsive service, accurate record management, and day-to-day coordination for the outside sales team. The ideal candidate is organized, communicative, and comfortable balancing phone-based outreach, administrative tasks, and detailed data entry in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Deliver responsive support to customers while assisting the sales organization with daily operational needs.</p><p>• Partner with outside sales representatives to coordinate follow-up activities, documentation, and routine administrative tasks.</p><p>• Place outbound calls to prospective and existing customers to support lead development and ongoing communication.</p><p>• Record customer details, sales activity, and order-related information with a high level of accuracy.</p><p>• Maintain organized and current information within CRM platforms and internal tracking systems.</p><p>• Update sales documents, reference materials, and shared files so teams have access to current information.</p><p>• Monitor open leads and follow-up items to help ensure timely responses and consistent customer engagement.</p><p>• Contribute to general office support and data entry tasks that keep customer and prospect records well organized.</p>
<p>We are looking for a Customer Service Representative to support customers and internal teams for a manufacturing organization. This long-term contract position is ideal for someone who thrives in a fast-paced environment, enjoys solving order- and product-related issues, and takes pride in delivering responsive, accurate service. The role focuses on managing customer requests, coordinating order activity, and helping ensure a smooth experience across the sales and service process.</p><p><br></p><p>Responsibilities:</p><p>• Serve as a primary point of contact for partner accounts and respond to customer inquiries with timely, detail-focused support.</p><p>• Enter, update, and manage customer orders across internal platforms while ensuring accuracy in order details and documentation.</p><p>• Prepare and send order confirmations, pricing responses, and availability updates to help customers make informed purchasing decisions.</p><p>• Handle service-related issues such as complaints, return authorizations, stock rotation requests, and allowance adjustments in accordance with company procedures.</p><p>• Coordinate expedited product requests and support new item setup activities while confirming inventory status and estimated ship dates.</p><p>• Research substitute products and recommend suitable alternatives using internal resources, product references, and company websites.</p><p>• Communicate effectively with both external customers and cross-functional internal teams to resolve issues and support consignment inventory needs.</p><p>• Assist with special projects, department onboarding, and training activities for new team members as needed.</p><p>• Participate in required meetings and maintain dependable attendance in alignment with company expectations.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p>
<p>Robert Half is partnering with a reputable healthcare organization in Lewes, DE, and the surrounding areas to offer <strong>entry-level opportunities</strong> for motivated and career-driven individuals. If you are looking to get a foot in the door in the medical field and gain hands-on professional experience, this is the perfect opportunity for you! These long-term contract roles will provide hours and the potential for long-term growth in a dynamic healthcare environment. Schedules include first and mid shifts, with some requiring availability for one or two Saturdays a month.</p><p> </p><p><strong>What’s in it for you?</strong></p><ul><li><strong>Bonus Incentives</strong></li><li><strong>Paid Certifications</strong> to enhance your skills and value in the field</li><li><strong>Tuition Reimbursement</strong> to support your continued education</li><li><strong>Comprehensive Benefits Package</strong>, including healthcare, retirement options, and more</li><li><strong>Career Advancement Opportunities</strong> in a company committed to your professional development</li></ul><p><strong>What We’re Looking For</strong>:</p><p>Candidates with proven success in a customer service capacity are encouraged to apply, even without direct healthcare experience. Transferable skills such as effective communication, strong organizational abilities, and a passion for helping others will position you for success in this role.</p><p>We are offering a contract-to-hire employment opportunity in the healthcare industry for a Customer Service Representative. The role is located in Lewes, Delaware, United States. As a Patient Service Representative, you will be tasked with managing patient data, handling insurance details, and providing excellent customer service.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Maintain precise records of customer credit information.</p><p>• Take necessary action by monitoring customer accounts.</p><p>• Handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details.</p>
We are looking for a Customer Service Representative to join a machinery manufacturing organization in Grand Rapids, Michigan. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing written and verbal communication, and contributing in a fast-moving office setting. The role focuses on delivering attentive service, resolving inquiries efficiently, and supporting strong client relationships through attentive, solution-oriented interactions.<br><br>Responsibilities:<br>• Respond to customer questions by phone, email, and other business correspondence channels with professionalism and accuracy.<br>• Deliver timely support by researching issues, identifying practical solutions, and following through to resolution.<br>• Build positive customer relationships that encourage satisfaction, retention, and additional business opportunities.<br>• Promote relevant products or services when appropriate to support client engagement and referral activity.<br>• Maintain clear and organized documentation of customer interactions and service activity in internal systems.<br>• Coordinate with internal teams to address customer needs and ensure requests are handled efficiently.<br>• Manage multiple tasks and systems at once while maintaining attention to detail in a fast-paced environment.<br>• Provide general administrative support related to customer service operations and communication workflows.
We are looking for a Customer Service Representative to join a team in Greenville, South Carolina in a contract role with the potential to become permanent. This position supports distributor orders by assisting customers with product-related questions, entering order details accurately, and providing dependable service across a variety of daily tasks. The ideal candidate is organized, comfortable working with numbers, and able to manage shifting priorities while maintaining a high level of accuracy.<br><br>Responsibilities:<br>• Assist distributor customers by responding to questions about fabric products, order details, and service needs through inbound and outbound communication.<br>• Enter customer orders carefully and verify information to ensure accuracy in quantities, pricing, and delivery details.<br>• Provide flexible support across customer service activities, stepping in where needed to help maintain smooth daily operations.<br>• Handle incoming calls professionally and follow up with customers when additional information or clarification is required.<br>• Review order information with close attention to detail to reduce errors and support a positive customer experience.<br>• Perform basic calculations and work confidently with numerical information related to orders, quantities, and account details.<br>• Organize daily tasks effectively to meet service expectations and respond to customer requests in a timely manner.
We are looking for a Customer Service Representative to join a growing team in Grove City, Ohio in a Contract to Permanent position. This opportunity is ideal for someone who takes pride in creating a positive customer experience, enjoys solving problems, and can stay organized in a high-volume setting. You will serve as a key point of contact for customers, helping to resolve order, shipment, and account-related questions while working closely with internal teams. This role offers training, long-term growth potential, and exposure to a collaborative operation that supports a fast-moving fulfillment environment.<br><br>Responsibilities:<br>• Respond to customer inquiries related to orders, shipment scheduling, and fulfillment support through phone, email, or ticketing channels.<br>• Research tracking issues, delivery exceptions, and service concerns to provide timely and accurate updates to customers.<br>• Assist with claims involving damaged goods or transit-related problems and help move each case toward resolution.<br>• Address billing and account questions, partnering with internal departments when additional review or action is needed.<br>• Record all customer interactions, case details, and next steps clearly within the company’s support platform.<br>• Work closely with fulfillment and operations teams to resolve customer issues efficiently and maintain service quality.<br>• Take ownership of open cases from initial contact through final follow-up, ensuring customers receive complete and attentive support.<br>• Manage multiple priorities in a fast-paced environment while maintaining a high standard of care and responsiveness.
<p>We are looking for a Customer Service Representative to support order management, customer communication, and quote preparation from our Pawtucket based client. This role is ideal for someone who thrives in a fast-paced setting, stays organized across multiple priorities, and takes pride in delivering responsive, accurate service. The position works closely with internal teams and customers to address questions, resolve concerns, and help strengthen ongoing business relationships.</p><p><br></p><p>Responsibilities:</p><p>• Manage incoming customer orders with a high level of accuracy and ensure each request is entered and updated promptly.</p><p>• Prepare pricing quotes and related customer documentation within expected turnaround times.</p><p>• Coordinate with cross-functional teams to confirm order details, maintain data accuracy, and support smooth processing.</p><p>• Partner with logistics and operations staff to help keep shipments and deliveries on schedule.</p><p>• Support issue resolution efforts by assisting with follow-up actions and communicating updates clearly to customers.</p><p>• Maintain customer account information, respond to inquiries professionally, and foster strong ongoing relationships.</p><p>• Review inventory information and customer demand activity to help address availability questions and order status concerns.</p><p>• Track open orders and backlogs, escalating concerns when needed to help meet service expectations.</p><p>• Contribute to a cooperative team environment while assisting with additional projects and administrative tasks as assigned</p>
We are looking for a Customer Service Representative to join a fast-paced team in Burlington, Massachusetts in a Contract position with the potential to become permanent. This on-site opportunity is ideal for someone who brings a friendly approach to customer interactions and is comfortable supporting clients by phone and through order-related requests. The role suits someone with prior office exposure who is interested in building a long-term path in customer service and potentially growing into sales.<br><br>Responsibilities:<br>• Respond to incoming customer inquiries with accuracy and a service-focused attitude.<br>• Support inside customer service activities by assisting clients with product questions, order details, and general account needs.<br>• Enter and update customer orders in internal systems while maintaining careful attention to accuracy.<br>• Handle a steady volume of inbound calls and place outbound calls as needed to provide updates, confirm information, or resolve issues.<br>• Coordinate with internal team members to ensure customer requests are addressed promptly and efficiently.<br>• Maintain organized records of customer interactions, order activity, and follow-up actions.<br>• Contribute to a positive office environment through dependable attendance, teamwork, and courteous communication.
We are looking for a Customer Service Representative to support a busy service team in Durham, North Carolina. This Long-term Contract opportunity is ideal for someone who is confident managing a high volume of customer interactions while maintaining accuracy and professionalism. The person in this role will assist callers, complete detailed data entry, and help ensure requests, orders, and appointments are handled efficiently.<br><br>Responsibilities:<br>• Respond to a large volume of inbound customer calls with professionalism, empathy, and clear communication<br>• Provide timely assistance with service questions, general account inquiries, and customer concerns<br>• Enter customer details, updates, and transaction information accurately into internal systems<br>• Manage email correspondence and follow up with customers to confirm information or resolve outstanding issues<br>• Support both inbound and occasional outbound calling activities related to customer service needs<br>• Process order information and document requests with strong attention to detail<br>• Coordinate and schedule appointments based on customer needs and team availability<br>• Use Microsoft Word and Excel to maintain records, track information, and complete routine administrative tasks
<p>We are seeking a professional and customer-focused Customer Service Representative to join a fast-paced team. This individual will be responsible for assisting customers, responding to inquiries, resolving concerns, and providing administrative support to ensure a positive customer experience.</p><p><br></p><p>The ideal candidate will have strong communication and problem-solving skills, excellent attention to detail, and the ability to handle multiple priorities while maintaining a professional and positive attitude.</p><p><br></p><p>Responsibilities</p><ul><li>Respond to customer inquiries via phone, email, and other communication channels</li><li>Provide accurate information regarding products, services, orders, and company policies</li><li>Assist customers with questions, concerns, and account-related requests</li><li>Resolve customer issues efficiently while maintaining a high level of professionalism</li><li>Process orders, payments, returns, or account updates as needed</li><li>Enter and update customer information accurately within internal systems</li><li>Document customer interactions and maintain detailed records</li><li>Follow up with customers regarding outstanding questions or service issues</li><li>Coordinate with internal departments to resolve customer needs</li><li>Perform general data entry and administrative support</li><li>Maintain confidentiality of customer and company information</li><li>Meet established customer service and performance expectations</li><li>Perform additional customer service and administrative duties as assigned</li></ul><p><br></p>
We are looking for a Customer Service Representative to join a collaborative team in Louisville, Kentucky. This contract position has the potential to become permanent and is ideal for someone who enjoys organized, detail-focused work and can provide dependable support during a high-volume season. The role centers on customer account coordination, gift card terminal support, and accurate handling of sensitive business and banking information. You will work closely with an experienced group and receive training on internal databases and processes.<br><br>Responsibilities:<br>• Set up new user accounts and maintain accurate customer information across multiple internal systems.<br>• Coordinate the preparation and shipment of gift card processing terminals and related materials to business clients.<br>• Support gift card program operations by tracking terminal details and ensuring businesses receive the correct setup information.<br>• Handle confidential banking data with care and assist with fund transfers between franchise locations based on gift card activity.<br>• Respond to inbound calls and email inquiries from customers and business partners in a courteous and timely manner.<br>• Enter, update, and verify transaction and account information to maintain clean and reliable records.<br>• Collaborate with team members to manage daily service needs during the busiest fall and winter months.<br>• Learn company databases and workflows quickly in order to provide accurate administrative and customer support.
We are looking for a dependable and customer-focused team member to support daily operations at an onsite testing environment in Ann Arbor, Michigan. This Contract position is ideal for someone who is comfortable working directly with visitors, handling administrative tasks, and maintaining a well-organized office setting. The role requires strong communication skills, sound judgment, and the ability to stay organized while managing multiple responsibilities throughout the day.<br><br>Responsibilities:<br>• Welcome test takers upon arrival, confirm their identity, and provide clear guidance through the check-in process.<br>• Prepare candidate documentation accurately, including registration records and score-related materials needed for scheduled exams.<br>• Capture and maintain required identification records, such as digital fingerprint information, when applicable to testing procedures.<br>• Observe examinees throughout the testing session to help ensure compliance with site rules and a secure exam environment.<br>• Respond promptly to candidate concerns, escalating irregular situations to corporate leadership when issues fall outside standard guidelines.<br>• Protect the integrity of testing systems by securing software access and supporting basic troubleshooting, including server restarts and password resets.<br>• Apply established test center procedures consistently while maintaining accurate administrative control over daily operations.<br>• Adjust availability as needed to support testing volume, including regular Saturday coverage and other schedule changes based on site demand.<br>• Perform additional operational and customer support duties as needed to keep the test center running efficiently.
We are looking for a Customer Service Representative to support daily client interactions and order processing in Nashua, New Hampshire. This Long-term Contract opportunity is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and enjoys helping customers resolve questions efficiently. The person in this role will handle a mix of phone-based support and administrative service tasks while maintaining a detail-oriented and responsive customer experience.<br><br>Responsibilities:<br>• Respond to incoming customer calls courteously, providing timely assistance and accurate information.<br>• Place outbound calls as needed to follow up on requests, clarify order details, and support service completion.<br>• Enter customer orders into internal systems with close attention to accuracy and completeness.<br>• Address questions, concerns, and routine service issues while working to achieve prompt resolution.<br>• Maintain clear records of customer interactions, order updates, and follow-up actions taken.<br>• Coordinate with internal teams to ensure customer needs are communicated and processed effectively.
<p>We are looking for a <strong>Client Service Associate</strong> to join a growing team supporting brokerage operations in Pennsylvania. This contract opportunity is ideal for someone who thrives in a fast-moving environment, communicates effectively with clients and advisors, and takes pride in accurate administrative support. The position focuses on handling service-related transactions, reviewing documentation, and maintaining reliable records throughout daily operations.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Process incoming payments and service transactions with a high degree of accuracy and timeliness.</p><p>• Review submitted forms and supporting documents to confirm completeness and compliance before entry.</p><p>• Enter and update customer and transaction information in internal systems while maintaining precise records.</p><p>• Respond to inquiries from advisors and clients in a clear and attentive manner through phone and written communication.</p><p>• Handle inbound and outbound customer service interactions to resolve issues, provide updates, and support ongoing requests.</p><p>• Coordinate order and request details carefully to ensure smooth follow-through on service activities.</p><p>• Prioritize multiple tasks effectively in a fast-paced environment while meeting established turnaround expectations.</p><p>• Identify discrepancies in paperwork or account information and escalate concerns when additional review is needed.</p>
<p><strong>Are you a people person who enjoys helping customers and keeping things running smoothly?</strong> We’re looking for a <strong>Customer Service Representative</strong> to join a growing wholesale distribution team in <strong>Greenville, Wisconsin.</strong></p><p>This is a great opportunity for someone who enjoys being the <strong>go-to resource for customers</strong>, staying organized, and working with internal teams to ensure orders, products, and deliveries come together seamlessly.</p><p><br></p><p><strong>What You’ll Do</strong></p><p>As a Customer Service Representative, you’ll play an important role in creating a positive customer experience from the first call through order delivery.</p><ul><li><strong>Be the customer’s go-to contact</strong> by answering questions about products, pricing, orders, inventory, and deliveries.</li><li><strong>Manage customer orders</strong> by accurately entering, updating, and tracking orders while keeping everything moving on schedule.</li><li><strong>Help anticipate customer needs</strong> by working with customers to understand upcoming inventory demands and coordinating purchasing needs.</li><li><strong>Collaborate across teams</strong> to keep orders, documentation, and customer information accurate and organized.</li><li><strong>Support sales and promotions</strong> through customer outreach, promotional initiatives, and engagement activities.</li><li><strong>Solve problems</strong> by addressing customer concerns professionally, finding solutions, and escalating more complex issues when necessary.</li><li><strong>Keep learning</strong> by participating in training and staying current on products, procedures, and company standards.</li></ul><p><strong>Why This Opportunity?</strong></p><p>If you enjoy <strong>building relationships, solving problems, staying organized, and making customers feel valued</strong>, this could be a great fit.</p><p>You’ll have the opportunity to become an important part of a team where your <strong>communication skills, attention to detail, and customer-first mindset</strong> make a real impact every day.</p><p><strong>Ready for your next opportunity? We’d love to hear from you. For more information call or txt Angela 920-264-0349.</strong></p>
We are looking for a Customer Service Representative to support a non-profit organization in Madison, Wisconsin in a Contract position. This role focuses on delivering responsive assistance to customers by phone, handling service inquiries with professionalism, and entering order information accurately. The ideal candidate brings a service-oriented mindset, strong communication skills, and the ability to manage a steady volume of inbound and outbound calls while maintaining attention to detail.<br><br>Responsibilities:<br>• Respond to incoming customer calls promptly and provide clear, courteous assistance for a range of service-related questions.<br>• Place outbound calls as needed to follow up on requests, confirm details, and help resolve open customer issues.<br>• Enter orders and update customer information accurately in internal systems while maintaining complete records.<br>• Address customer concerns with patience and professionalism, working to achieve timely and satisfactory resolutions.<br>• Document call activity, customer interactions, and service outcomes to support accurate tracking and reporting.<br>• Coordinate with internal team members when issues require additional research or escalation to ensure effective follow-through.
We are looking for a detail-oriented Customer Service Representative to join a paper and packaging operation in Mahwah, New Jersey in a contract-to-permanent role. This position supports order management, customer communication, and inventory-related activities while helping ensure timely and accurate fulfillment. The ideal candidate is comfortable handling phone inquiries, reviewing orders, coordinating returns, and completing administrative tasks in a fast-paced environment.<br><br>Responsibilities:<br>• Manage incoming customer and dealer calls, providing updates on special-order parts, product availability, order progress, applications, and return requests.<br>• Review submitted orders and complete needed updates, cancellations, or priority escalations to keep processing on track.<br>• Process return activity accurately and support daily documentation related to customer orders and product movement.<br>• Prepare and print order paperwork for daily fulfillment activities across multiple product lines.<br>• Verify order details for accuracy and supply key code information when required to support completion.<br>• Maintain recurring operational reports and perform weekly inventory counts to support stock accuracy.<br>• Receive vendor shipments, inspect item counts, and confirm inventory matches accompanying documentation.<br>• Assemble or prepare order-specific products such as keys, fuse boxes, and instrument packs based on customer requirements.<br>• Package outgoing shipments according to product type, carrier method, and destination so items arrive in good condition.<br>• Provide backup support to order processing and coordination team members and participate in coaching, training, and other assigned duties.
<p>Are you someone who enjoys helping customers, solving problems, and being the go-to person when questions arise? We're seeking a Customer Service Representative to join a growing team in Wisconsin. In this contract-to-permanent opportunity, you'll play a key role in delivering an exceptional customer experience by managing orders, coordinating communication, and partnering with internal teams to ensure every customer interaction is handled with accuracy and care. The ideal candidate is organized, customer-focused, and thrives in a fast-paced environment where building strong relationships and creating positive outcomes are top priorities.</p><p><br></p><p>What You'll Do</p><ul><li>Build and maintain strong relationships with new and existing customers by delivering responsive, friendly, and customer-focused support.</li><li>Guide new customers through the account setup process, ensuring all documentation is accurate and completed on time.</li><li>Coordinate and track daily shipments for assigned accounts, helping ensure products arrive as expected.</li><li>Keep customers informed with timely updates on order status, shipment details, and delivery expectations.</li><li>Communicate production schedules and anticipated timelines to help customers plan effectively.</li><li>Investigate customer questions and concerns, collaborate with internal teams, and drive issues through to resolution.</li><li>Process customer credit card payments through the company's online payment platform.</li><li>Respond to inquiries regarding invoices, shipping documentation, certificates, safety forms, and other order-related requests.</li><li>Work closely with Production, Shipping, Accounting, Sales, and Marketing teams to provide a seamless customer experience.</li></ul><p>What We're Looking For</p><ul><li>A customer-first mindset and passion for delivering exceptional service.</li><li>Strong communication and relationship-building skills.</li><li>Excellent organizational skills with the ability to manage multiple priorities.</li><li>Problem-solving abilities and a proactive approach to resolving customer concerns.</li><li>Comfort working cross-functionally in a collaborative team environment.</li><li>Experience in customer service, order management, logistics coordination, or a related role is preferred.</li></ul><p>If you're looking for an opportunity where you can make a direct impact on customer satisfaction while growing your career with a respected organization, we'd love to hear from you.</p>
We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Wisconsin. This contract opportunity with the potential to become permanent is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and ensuring orders are handled accurately. In this role, you will serve as a key point of contact for incoming inquiries while delivering courteous, efficient service across each interaction.<br><br>Responsibilities:<br>• Respond to incoming customer calls promptly and provide helpful, attentive support.<br>• Assist callers with questions, resolve routine issues, and ensure each interaction is handled with care and accuracy.<br>• Enter customer orders and service details into internal systems while maintaining complete and accurate records.<br>• Place outbound calls as needed to follow up on requests, clarify order information, or provide updates.<br>• Manage a steady volume of call center activity while maintaining service quality and attention to detail.<br>• Communicate clearly with customers and internal team members to support timely resolution of service needs.
We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Racine, Wisconsin. This contract opportunity with permanent potential is ideal for someone who enjoys helping people, managing customer interactions with professionalism, and ensuring orders are handled accurately from start to finish. In this role, you will serve as a key point of contact for incoming inquiries while contributing to a responsive and service-focused team environment.<br><br>Responsibilities:<br>• Respond to incoming customer calls with professionalism, empathy, and clear communication.<br>• Assist customers with questions, service needs, and general support requests in a fast-paced call center setting.<br>• Enter and update order details accurately to ensure timely processing and fulfillment.<br>• Handle a mix of inbound and outbound calls to support customer follow-up and issue resolution.<br>• Document customer interactions thoroughly to maintain accurate service records.<br>• Resolve routine concerns efficiently and escalate more complex matters when appropriate.<br>• Provide a high standard of service that reflects the values of a non-profit organization.<br>• Collaborate with team members to maintain smooth daily operations and consistent customer support.
<p>We are seeking a Customer Service Representative to join our client's team within the life insurance industry. This role is responsible for supporting policyholders, beneficiaries, and agents by answering questions, resolving issues, and providing excellent service throughout the life insurance policy lifecycle. The ideal candidate is professional, empathetic, detail-oriented, and comfortable handling sensitive customer conversations.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to inbound calls, emails, and other inquiries from customers, policyholders, and agents</li><li>Assist with questions related to life insurance policies, coverage, billing, claims status, beneficiary updates, and policy changes</li><li>Explain policy information clearly and accurately while maintaining compliance with company standards and regulations</li><li>Process service requests such as address changes, payment updates, policy reinstatements, and documentation requests</li><li>Research and resolve customer concerns in a timely and professional manner</li><li>Document all customer interactions and account updates in internal systems</li><li>Coordinate with underwriting, claims, billing, and other internal departments as needed</li><li>Maintain confidentiality when handling personal and financial information</li><li>Meet service level expectations for response time, quality, and customer satisfaction</li></ul><p><br></p>
<p>Professionally manage incoming customer requests, including receiving and processing Delivery Orders (DO) and On the Water (OTW) documentation via email.</p><p>Monitor import container status and availability using port terminal and steamship line systems to coordinate and schedule appointments.</p><p>Maintain accurate, real-time dispatch information and ensure orders are entered correctly into the Transportation Management System (TMS), including pickup and delivery locations and scheduled dates.</p><p>Monitor empty container availability and coordinate timely returns to port terminals, verifying return requirements through terminal and steamship line systems.</p><p>Provide customers and management with timely updates regarding daily progress, scheduling changes, terminal delays, equipment issues, and other operational challenges.</p><p>Prepare and distribute daily recap reports to communicate shipment and operational status.</p><p>Respond to emails promptly, professionally, and accurately.</p><p>Perform additional duties and operational support as assigned.</p>
<p>A growing manufacturing company in North County is looking for a <strong>Customer Service Representative</strong> to join its team and serve as a key point of contact for customers from order placement through delivery. This is a great opportunity for someone who enjoys building relationships but also likes the operational side of customer service — entering orders, checking inventory, coordinating with internal departments, and making sure customers know exactly what to expect.</p><p><br></p><p>The ideal candidate is someone who can <strong>move quickly without sacrificing accuracy</strong> and is comfortable juggling customer requests, order updates, and internal follow-up throughout the day.</p><p><strong>What You’ll Do:</strong></p><ul><li>Serve as a primary point of contact for customers regarding orders and account questions</li><li>Enter and process customer orders accurately and efficiently</li><li>Review orders for pricing, quantities, product availability, and requested delivery dates</li><li>Provide customers with order confirmations, status updates, and shipping information</li><li>Monitor open orders and proactively communicate delays or changes</li><li>Coordinate with sales, production, purchasing, and warehouse teams</li><li>Respond to customer inquiries by phone and email</li><li>Research order discrepancies and work toward timely resolutions</li><li>Maintain accurate customer and order information in internal systems</li><li>Assist with returns, replacements, credits, and product-related questions</li><li>Follow up on backorders and special requests</li><li>Maintain detailed notes and documentation on customer interactions</li><li>Help identify recurring issues and communicate them to management</li><li>Support additional administrative and customer service projects as needed</li></ul>
<p> Duties:</p><p>o Order intake via phone/email</p><p>o Make sure products are in stock</p><p>o Contact purchasing or fabrication when necessary while searching for products</p><p>o Work with shipping dept. to ensure products have been delivered on time</p><p>o Data entry using alpha numeric system</p><p>o Handles 20+ calls per day</p><p>o Use Microsoft Dynamics AX or CRM software to search for products in database</p><p>• Qualifications: 3+ years office experience, very detail oriented, self-starter, multitasker, able to work in a fast-paced environment, experienced with navigating compute programs</p><p>• Preferred: Experience using Dynamic AX and Microsoft Office, construction office experience, bilingual Spanish</p>