We are looking for a dedicated Customer Service Representative to join our team in So. Burlington, Vermont. In this role, you will provide exceptional support to customers by addressing inquiries, resolving issues, and ensuring satisfaction throughout the service experience. This is a long-term contract position with opportunities for growth based on performance and tenure. <br> Responsibilities: • Respond promptly to customer inquiries through various communication channels, ensuring accurate and efficient resolutions. • Process payments, returns, and troubleshoot issues while maintaining a high level of professionalism. • Assist customers with ordering parts and provide guidance on extended warranties and maintenance options. • Proactively upsell additional services and products to enhance customer satisfaction and drive business growth. • Collaborate with team members to provide seamless customer support and uphold company standards. • Conduct follow-ups with customers to ensure their needs have been fully addressed. • Utilize relevant systems to track customer interactions and maintain accurate records. • Participate in training sessions to stay updated on company policies, products, and services. • Adhere to all company procedures and compliance standards while delivering excellent service. • Manage escalated issues with tact and efficiency, ensuring timely resolutions. <br> Schedule: Monday–Friday, 8:30 AM – 5:00 PM Starting at $17.50/hr + SPIFFs and bonuses Increases to $18.75/hr after 6 months Increases to $20.25/hr after 9 months Training: 3 weeks contract-to-permanent placement
We have an ongoing need for Customer Service Representatives in Essex Junction. In this role, you’ll assist customers via phone and email, resolve inquiries, process orders, and provide top-tier service.
<p>Are you a positive communicator with a passion for helping others? Our team is searching for a Customer Service Agent to join us on a contract-to-permanent placement basis. This permanent role offers competitive pay, scheduled raises, performance bonuses, and clear opportunities for career advancement. If you thrive in a dynamic environment and enjoy solving problems for customers, apply now! Schedule: Monday–Friday, 8:30 AM – 5:00 PM Pay & Incentives: Starting at $17.50/hr + SPIFFs and bonuses Increases to $18.75/hr after 6 months Increases to $20.25/hr after 6 months contract-to-permanent placement assignment </p><p>Paid 3 week training Position Overview: As a Customer Service Agent, you will assist customers by answering questions, resolving concerns, and providing product or service information. Your friendly attitude and attention to detail will help create a positive customer experience and foster long-term relationships. Responsibilities: Handle incoming calls, emails, and online inquiries from customers Provide accurate information regarding products, services, and company policies Troubleshoot problems and offer efficient solutions Document all customer interactions in our systems Work collaboratively with colleagues to boost customer satisfaction Achieve daily performance goals</p>
Are you an success driven communicator who thrives in a fast-paced environment? Join our team as a Call Center Specialist. This is a contract-to-permanent placement assignment with permanent hours, generous pay bumps, and opportunity for performance bonuses. If you have a passion for customer support and want a career with growth potential, we want to hear from you! <br> Schedule: Monday–Friday, 8:30 AM – 5:00 PM Pay & Incentives: Starting at $17.50/hr + SPIFFs and bonuses Increases to $18.75/hr after 6 months Increases to $20.25/hr after 9 months contract-to-permanent placement assignment Paid 3 week training Position Overview: As a Call Center Specialist, you will be the first point of contact to support customers, answer inquiries, and resolve concerns via phone and digital channels. You’ll use your strong communication skills and attention to detail to deliver a quality customer experience. Responsibilities: Respond promptly to customer inquiries via telephone and online platforms Provide accurate information regarding products, services, policies Troubleshoot and resolve customer issues efficiently Document all customer interactions Collaborate with team members to improve processes Meet or exceed daily performance targets
<p><strong>Position Title:</strong> Billing Specialist</p><p><strong>Reports To:</strong> Controller</p><p><strong>Position Type:</strong> Full-Time</p><p><strong>Location:</strong> Vermont</p><p><strong>Position Overview</strong></p><p>The Accounts Receivable Billing Specialist is responsible for processing daily shipment invoicing, credit card batches, and receivables management. This role includes performing collection activities for overdue accounts and providing administrative support to the Controller. Additional duties include handling incoming mail, providing accounts payable backup, and collaborating with Sales and Customer Service departments.</p><p><strong>Key Responsibilities</strong></p><ul><li>Prepare and issue daily shipment invoices.</li><li>Process credit card batches, disputes, and NSF checks.</li><li>Coordinate with Sales on special terms and discounts before invoicing.</li><li>Distribute invoices using electronic and traditional methods.</li><li>Handle manual refund and credit card adjustments.</li><li>Manage temporary credit limit requests awaiting management approval.</li><li>Release orders held for review and facilitate shipment.</li><li>Process, document, and resolve merchandise returns and credit memos.</li><li>Allocate freight charges to distributor invoices as needed.</li><li>Communicate with distributors regarding shipments via mail, fax, and email.</li><li>Maintain price adjustment logs in Excel for distributor accounts.</li><li>File and organize invoices, credits, and returns.</li><li>Assist Customer Service and Receiving on account or shipment issues.</li><li>Maintain records of processing issues to support operational improvements.</li><li>Serve as backup for Accounts Payable, including voucher entry for freight charges.</li><li>Provide front office coverage as receptionist when required.</li><li>Research and resolve account variances; enter manual invoices and credits.</li><li>Monitor accounts for overdue invoices and discrepancies; aid in collections as needed.</li><li>Prepare documents for audit confirmation and organize requested receivables.</li><li>Supply sales representatives with account status and aging reports.</li><li>Update customer master account information.</li><li>Support compliance initiatives as directed.</li><li>Safeguard confidential information and support company ISO standards.</li><li>Follow company guidelines for personal protective equipment and firearms safety.</li><li>Maintain a clean and organized work area; report any safety or maintenance issues.</li><li>Display professionalism and effective communication with colleagues and management.</li><li>Participate in daily 5S process and undertake other assigned duties as needed.</li></ul><p><br></p>
<p><strong>Position Title:</strong> Credit and Collections Specialist</p><p><strong>Reports To:</strong> Controller</p><p><strong>Position Type:</strong> Full-Time</p><p><strong>Location:</strong> Vermont</p><p><strong>Position Overview</strong></p><p>The Accounts Receivable Credit and Collections Specialist is responsible for processing and posting customer remittances, reviewing receivable balances, and managing collections for overdue accounts. This role also provides administrative support to the Controller, assists with incoming mail, offers backup for accounts payable and invoicing functions, and coordinates with Sales and Customer Service departments.</p><p><strong>Primary Responsibilities</strong></p><ul><li>Maintain organized physical file systems for customer remittance batches, credit applications, credit limit increases, and collections, including annual file rotation.</li><li>Manage overdue accounts to ensure timely payments and preserve positive customer relationships.</li><li>Identify payment issues and apply appropriate collection strategies on delinquent accounts.</li><li>Maintain and update credit terms and key data within the master ERP file.</li><li>Process and post customer remittances using the bank desktop deposit system and ERP in a timely manner.</li><li>Analyze credit reports and financial data to assess customer creditworthiness and make recommendations to the CFO.</li><li>Communicate with insurance companies regarding delinquent accounts, claims, annual sales declarations, customer data, and credit analysis.</li><li>Prepare documentation for temporary credit limit increases and release sales orders once approved by management.</li><li>Research and interpret accounting data to answer business and financial questions.</li><li>Collaborate with Operations to ensure timely processing of communications and data.</li><li>Review sales orders and maintain credit holds in the ERP as needed.</li><li>Release accurate sales orders for shipment and process manual credits/invoices as requested.</li><li>Conduct credit reference checks and obtain credit/DNB history for new and existing customers.</li><li>Provide backup support for the AR Invoicing Specialist.</li><li>Assist with manual credits for sales spiff programs.</li><li>Calculate sales rebates, customer co-ops, early payment discounts, and other sales reserves.</li><li>Provide backup entry for accounts payable related to inbound and outbound freight invoices.</li><li>Maintain confidentiality and protect organizational value.</li><li>Adhere to all applicable ISO standards.</li><li>Use required Personal Protective Equipment and demonstrate sound firearms safety protocols.</li><li>Keep workstations and department areas clean; promptly report safety and maintenance issues.</li><li>Maintain professionalism, communicate effectively, and support a collaborative work environment.</li><li>Participate in daily 5S workplace organization initiatives.</li><li>Other duties as assigned.</li></ul><p><br></p>
Robert Half ACS is seeking friendly and detail oriented Receptionists for ongoing openings in the South Burlington area. This role serves as the first point of contact and helps ensure smooth front-office operations.
Robert Half ACS is seeking friendly and detail oriented Receptionists for ongoing openings in the Williston area. This role serves as the first point of contact and helps ensure smooth front-office operations.
