We are looking for a dedicated Customer Service Representative to join our team in Madison, Wisconsin. In this long-term contract position, you will serve as the first point of contact for customers, delivering exceptional support and ensuring their needs are met efficiently. This role is ideal for individuals who thrive in fast-paced environments and enjoy building positive relationships with clients. Responsibilities: • Respond promptly to incoming customer inquiries via phone, ensuring their concerns are addressed professionally. • Provide accurate information about products, services, and processes to assist customers effectively. • Handle order entry tasks with precision to ensure accurate and timely processing. • Manage both inbound and outbound calls, maintaining a positive and helpful demeanor. • Resolve customer issues and complaints by identifying solutions and taking appropriate actions. • Document customer interactions and maintain detailed records to support follow-up actions. • Collaborate with team members to enhance service quality and meet performance goals. • Stay up-to-date with company policies and procedures to provide accurate information. • Ensure customer satisfaction by delivering exceptional service and exceeding expectations. • Identify opportunities for process improvements to enhance overall customer experience.

• Proven experience in customer service, preferably within a call center environment. • Strong communication skills, both verbal and written, with a customer-focused approach. • Proficiency in order entry and record-keeping systems. • Ability to manage inbound and outbound calls effectively and professionally. • Problem-solving skills with the ability to handle customer concerns promptly. • Attention to detail and accuracy in handling customer information and transactions. • Familiarity with basic computer systems and software used in customer service roles. • Ability to work collaboratively in a team-oriented setting.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Madison, WI
onsite
Temporary
18.00 - 19.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Madison, Wisconsin. In this long-term contract position, you will serve as the first point of contact for customers, delivering exceptional support and ensuring their needs are met efficiently. This role is ideal for individuals who thrive in fast-paced environments and enjoy building positive relationships with clients. Responsibilities: • Respond promptly to incoming customer inquiries via phone, ensuring their concerns are addressed professionally. • Provide accurate information about products, services, and processes to assist customers effectively. • Handle order entry tasks with precision to ensure accurate and timely processing. • Manage both inbound and outbound calls, maintaining a positive and helpful demeanor. • Resolve customer issues and complaints by identifying solutions and taking appropriate actions. • Document customer interactions and maintain detailed records to support follow-up actions. • Collaborate with team members to enhance service quality and meet performance goals. • Stay up-to-date with company policies and procedures to provide accurate information. • Ensure customer satisfaction by delivering exceptional service and exceeding expectations. • Identify opportunities for process improvements to enhance overall customer experience.
2026-01-16T17:48:59Z